GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“Goldcar are systematically not refunding fuel deposits”

Written on: 05/12/2016 by Beckham7 (1 review written)

Hi I have not had a problem with Goldcar in the past but they recently seem to have started deliberately withholding fuel deposits. I have now twice returned the car full as agreed but not got a refund. … Read Full Review

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★☆☆☆☆

“One star is too much - stay away and don't hire from...”

Written on: 01/12/2016 by Dr.John (1 review written)

Ryanair gave Goldcar a reasonable rating. I should have done more research and found this site before renting from them. The car had lots of small damages on pick-up (not recorded on the rental papers) was in an open car park on the edge of the airport, far from the service desk, and the agents did not speak anything other than Spanish. On return, I was charged both for topping off the tank (at an exorbitant rate) AND a 40 Euro penalty for 'breaking their fuel bond agreement' I was also… Read Full Review

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★☆☆☆☆

“Unauthorised payment taken a few weeks after our...”

Written on: 01/12/2016 by Taniyaq18 (1 review written)

Unauthorised payment taken a few weeks after our rental for damage to the car. Completely fraudulent and rife within the company. Do not rent with them… Read Full Review

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★☆☆☆☆

“DO NOT HIRE FROM GOLDCAR”

Written on: 30/11/2016

I wish I had only read this review site before hiring a car from Goldcar. I had money stolen from my credit card, as have all the other reviewers on this site. I picked up a car from Palma airport in October 2016. We had already paid for the car and we have a yearly excess waver policy insurance. At the airport we were told we had to leave a deposit of around 300 euros which we would get back when we took the car back full of fuel. We did ask the question again before signing that "do we get… Read Full Review

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★☆☆☆☆

“Dishonest and Untrustworthy”

Written on: 29/11/2016 by Reynolds291 (1 review written)

I rented out of the Fiumicino Italy office. After being pushed into buying their full insurance coverage, since they were clear I would be charged for the smallest scratch, they have yet to reimburse me for the return taxi to their office when their car actually broke down. I have made repeated inquiries to Fiumicino, who have said "the check is in the mail" for the past 3 months. The home office in Spain has rudely informed me they received nothing. Back and forth and round and round it… Read Full Review

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★☆☆☆☆

“Lied at counter in airport”

Written on: 28/11/2016

I rented a car from Gold Car from 6-13/11/16 I was told I needed to leave 200Euro deposit. Several times I asked what it was for and told fully refundable upon return of the car. I had already paid for fully comp insurance.They swipped my card then gave me the contract. It said for extra cover and an upgrade. 1st I had heard of an upgrade. Upon return of car again told full refund automatically. Now home a different story from them. They say I signed the contract and no refund. They lied to me… Read Full Review

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★☆☆☆☆

“Up-selling + dishonest + last-minute pressure = Avoid!”

Written on: 27/11/2016 by martinboisen (1 review written)

STAFF CUSTOMER SERVICE First of all the staff customer service was terrible. The attitude was outright indifferent bordering insolence. The lady immediately started trying to have us rent a larger and more expensive car (see below) whilst referring to a 'special price' that was more expensive than the one on the website. She also claim that the police in Spain would fine us for having a suitcase on the bench, so we'd need to rent a car with a larger trunk. When we rebuffed her, she then moved… Read Full Review

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★☆☆☆☆

“Dishonest Selling of Excess Insurance”

Written on: 24/11/2016 by chrisgiles (3 reviews written)

I rented a hire car from your Fuerteventura Airport office from 7th November to 15th November, having pre-paid through Car Del Mar. On my return to the UK I found that I had been charged for cobertura super (excess insurance) which I did not request and was not explained to me by the Goldcar staff. I assumed that the form that I signed was the holding deposit for the car, the staff did not explain that this was for extra insurance and did not ask me whether I required it. I have my own annual… Read Full Review

By Goldcarrental

Written on: 28/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We understand that you booked a third party's coverage from home.
However, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter. However, as you did not ask expressly to block a deposit on your cc, we had no option but to charge you our additional coverage.
We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.
Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, we cannot do any refunds now.
I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Stay away from Goldcar”

Written on: 22/11/2016 by Valentino1949 (1 review written)

This company is not to be trusted. They tell you at the counter that they need your creditcard. I told the lady that I had booked insurance on internet when booking the car. They still charged me euro 250 for insurance, vacumcleaning the car for sand on the floor and refuelling charge even though we filled the tank before returning it. They cannot be contacted and only except written mail!! I have tried for one month getting my euro 250 back with no result. There are thousands of simular… Read Full Review

By Goldcarrental

Written on: 24/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

I would like to clarify some things of the issues you described:

First of all you have to know that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card. If our agents asked you for your cc, that was probably because they tried to block a deposit on your account, but it wasn’t possible, so their only option left was to add the additional cover.

On the other hand, you have to know that provision number 6.2 of our General T&C establishes: “charge for 'special cleaning' for the costs incurred from an additional valeting service arising from the clearly inadequate state of the vehicle at the time of its return, with a maximum charge of €150.” This was stated on your contract as well. According to it, we expect our customers to valete the vehicle before returning if needed and, as you are saying the car had sand, it was needed on your case.

Finally, from what you’ve said about fuel, I can see that you had a Flex Fuel rate. Our Flex Fuel policy works this way: you leave a deposit for the tank of fuel at the beginning of the rental. Then at your return, we deduct the quantity of fuel you used of it and release the difference back. On the other hand, this rate also has a fuel handling and administration fee due to its features. This information is specified on our general T&Cs detailed on your contract as well as on our website (provision 7.a). The cost of this fee would vary depending on several factors such as the type of car rented and the type of fuel that it consumes (you can check the price relation on our website too).

I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Skojarföretag? ”

Written on: 20/11/2016

Hyrde bil i Pisa. Otroligt påstridig tjänsteman som vill sälja extra försäkring. Vid återlämnandet hittas en "skada". En pastnit på insidan av framskärmen är lös! Debiterade 240 euro utan kvitto eller annan kontakt trots att detta är villkorat i hyreskontraktet. När jag kontaktade försäkringsbolagets representant förklarade han att detta inte är en ersättningsbar skada utan en förslitning. Således gäller inte försäkringen utan jag får kräva återbatalning via… Read Full Review

By Goldcarrental

Written on: 22/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Rip off”

Written on: 19/11/2016 by MarcelChavez65 (1 review written)

The employees were really too pushy for extra insurances and generally very unfriendly. We booked a VW Polo and we got a Citroen C3 which is kind of a step down. The car was dirty and full of scratches on one flank. When we returned the car, we were told everything was allright. A few days later they send me an email with 2 pictures of the trunk with a bit of gravels in it and an additional invoice for special cleaning of 30eur. This is the worst rental company I've ever been in business… Read Full Review

By Goldcarrental

Written on: 22/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that provision number 6.2 of our General T&C establishes: “charge for 'special cleaning' for the costs incurred from an additional valeting service arising from the clearly inadequate state of the vehicle at the time of its return, with a maximum charge of €150.” This was stated on your contract as well. According to it, we expect our customers to valete the vehicle before returning if needed. If our agents charged you this extra fee, it was because they had to spend an extra time cleaning car.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Hired a car from Marco polo Venice, massive hard sell...”

Written on: 19/11/2016 by hiByrne344 (1 review written)

Hired a car from Marco polo Venice, massive hard sell on their insurance which was a lot more than the agent I used. Checked for damage in a car park with no adequate lighting. When I brought the car back there was a small scratch on the bottom of the rear door and the fella checking headed straight to it, like he new it was there from before. Be careful think there is a rip off sham with these stay clear. Will never use them again… Read Full Review

By Goldcarrental

Written on: 22/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility. For that reason our agents charged this extra fee for the unmarked damage.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 17/11/2016 by Amaraa38 (1 review written)

Rented a car from Goldcar through Ryan Air and sorted & paid for upfront in UK....Ryan Air confirmation states return car with full tank and avoid charges...I did this and have had £16.35 loss for the privilege......I can't stress enough about the FRAUDULENT activities of this company's representatives and the fact the company seems to condone the underhand behaviour of their staff.....even had to wait over 1 hour to pick up the car in the first place to suffer this loss....IT WOULD HAVE BEEN… Read Full Review

By Goldcarrental

Written on: 22/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you can open a query to our Customer Services department through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Watch out for Insurance being double sold”

Written on: 17/11/2016 by RobertProsser (1 review written)

Booked car via Ryan Air Car hire site and paid for extra insurance. Forced at Airport to take Goldcar insurance as well an extra 114 Euros or leave 1100 credit card deposit. Both Ryan Air and Goldcar refuse to refund insurance so you pay twice, never trust either Company as its an easy way for them to double your costs. I have complained to both companies and both blame each other but Ryan Air site takes you to Goldcar as the provider. Book direct with Record next time… Read Full Review

By Goldcarrental

Written on: 22/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, please note that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company - this is how the third party's coverage policy works. As you didn’t leave deposit you’ll have to contact with your broker in order to ask them for a refund of this coverage you ended not using, because we're not aware of the conditions of the third party's coverage refund.

Please note that our additional coverage is a non-refundable service, as you did accept it and consumed it already, our agents weren't able to refund it.

I hope this information helped you clear your concerns.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Avoid Goldcar - fabricated damage”

Written on: 14/11/2016 by JanSK (1 review written)

I rented car in Gran Canaria airport in 29th October. In the place you find out that you have no coverage of damages regardless of reservation conditions in your voucher issued by dealer. You are forced to buy additional insurance which is several times higher then price of the rental. If you refuse you need to pay deposit 1100 EUR, which is the trick because you will never get back it in full amount - after you return home they always fabricate some damage and assign to you or charge you for… Read Full Review

By Goldcarrental

Written on: 17/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. Also our additional coverage is always offered as an alternative to blocking a deposit on a credit card. It's never an obligation. We have many customers through the year that have never had problems with the deposit as long as they follow our procedures and mark all the pre-existent damages they can find on the car.

On your particular case I can see that our customer service department refunded you the amount charged the 16th of November, after they noticed that the damages were already marked. You'll receive the money back within the folliwng days.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Rip off merchants”

Written on: 12/11/2016

Hired a car from Alicante, massive hard sell on their insurance which was €30 more than the hire. Took the car back but due to route had to fill up 20km from airport so we were slightly under full and expected a fuel surcharge but bit the additional €40 fuel surcharge penalty on top of the €8 that the fuel cost! Will never use them again… Read Full Review

By Goldcarrental

Written on: 17/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that according to provision 7.b of our General T&Cs if the customer doesn't return the car full again "the cost of the amount of fuel needed by Goldcar to top up the tank will be deducted from the deposit, plus a €40 penalty. Where the deposit is less than the amount owed, the customer agrees that the difference should be charged to their credit or debit card, and ultimately withdrawn from their personal bank account."

This information was stated on your confirmation voucher as well as on your contract. You signed the contract and agreed with this conditions.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Please Please do not use Goldcar - You will pay for it!”

Written on: 10/11/2016 by SCOL8362 (1 review written)

Hard sell at the desk to buy insurance that I did not need as I took out independent excess cover before traveling, staff, very rude and aggressive, especially to older customers intimidating them into taking insurance. Was forced to sign condition form at airport desk without seeing the car, was told that the car was brand new and therefore had no damage, reluctantly signed, pre-paid fuel and provided the required deposit. Was told that I was stupid for not taking out their insurance which… Read Full Review

By Goldcarrental

Written on: 17/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, please note that our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.

In case you didn't mark any of the damges found after your delivery, our agents had to charge them as you were the only one directly related to this damages.

Kind regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“The hard sell,”

Written on: 08/11/2016 by Mendoza360 (1 review written)

When we arrived there was a big que. staff tried to sell me an insurance policy that I did not need! Then they tried to pretend my credit card did not work. So I telephoned the bank who said there was no problem it was their machine. Eventually after 2 hours queue and 90 mins hard sell we got the car. It was pitch black and we were given a torch to 'inspect' the car. It had lots of scratches which we had to record and write on paperwork. If I thought I could have cancelled I would. Everyone… Read Full Review

By Goldcarrental

Written on: 09/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, please note that our policy contemplates the requirement to leave a deposit in order to pick the car and start using our services. However, we always offer additional cover (Super Relax Cover), because it already includes an excess and it exempts you of this requirement. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as an alternative to blocking a deposit on a credit card. Therefore, you can see that the addional coverage was always offered as an option and not as a mandatory requirement to arrange the contract. You could have always denied this service.

I hope this information helped you clear your concerns.
Kind regards.
Victoria R.
Goldcar Representative.

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Nozzel's Comment

Written on: 08/11/2016

Pressured to buy insurance, I said no.....told card was 'refused' even though we had already used it in Spain.......2nd card worked.......didn't get promised fuel refund

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★☆☆☆☆

“Goldcar Malaga -aggressive, rude, misleading. Avoid them.”

Written on: 08/11/2016 by Khloe210 (1 review written)

Hired a car at Malaga from this company and can honestly say they are among the rudest and most aggressive people I have ever dealt with. Having stood in the queue for sometime I had the opportunity to observe the service and it was shocking. Every customer had pressure placed on them to buy additional insurance. You might think this par for the course from this company but it was really unbelievable. Staff stood shouting at people who had the audacity to decline upgrades they did not want… Read Full Review

By Goldcarrental

Written on: 09/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.
On the issues you described, you can open a query to our Customer Services department through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Goldcar Barcelona is big ..... No more Goldcar ever ..”

Written on: 06/11/2016 by 442O'Neill (1 review written)

No words ..... no more Goldcar… Read Full Review

By Goldcarrental

Written on: 09/11/2016

Dear customer,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.

Please note that you can open a query to our Customer Services department through our website. That way, they’ll get in touch with you and clarify any questions you could have.

Kind regards.
Victoria R.
Goldcar Representative.

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