GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“I have booked a car in Portugal with GoldCar since it...”

Written on: 20/09/2014 by fabz_2014 (1 review written)

I have booked a car in Portugal with GoldCar since it was the most convenient via rentalcars.com. God I was wrong! Of course it is said somewhere in a hidden corner how they work with insurance but you only find out once you get at the desk to pick up your car...you have to pay extra to cover the full excess (otherwise they hold €1.500 on you card) plus the full fuel tank in advance for a total of €227 extra at the beginning of your holiday. Well, I thought I didn't read well enough, but… Read Full Review

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★☆☆☆☆

“Charged additional 207 euro because I did not have a...”

Written on: 20/09/2014 by hjb_999 (1 review written)

Charged additional 207 euro because I did not have a credit card. Glad I did pay as on second day of rental the brakes failed on a hill and caused me to collide with a wall. Received severe injury to arm caused by airbags deploying. Required hospital treatment. Hotel kindly made all the necessary arrangements in contacting the rental company for me. Following day car recovered on low loader and I was issued with an older car. Staff attempted to charge me 15 euros for the fuel used up to the… Read Full Review

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★☆☆☆☆

“Damaged vehicle hired”

Written on: 19/09/2014 by RonE4 (1 review written)

I hired a car provided by Goldcar Car Rental from 11/09/14 to 18/09/14. I collected the car at Luqa airport in Malta as arranged through your selves. When i booked this hire my Barclaycard was charged £115.26 on 18/07/14 as far as i knew this was full payment for the car hire. However when i went to collect the vehicle i was charged a further 248.12 euros (£203.97) for fuel, "Super Relax Cover" and something called "Gozo Cover" as a was staying in a hotel on Gozo. This charge is not included… Read Full Review

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★★☆☆☆

“Expensive and poor quality car”

Written on: 19/09/2014 by Dwfhes2010 (1 review written)

I half knew what I was expecting to pay with insurance and fuel after reading the reviews left about goldcar rental. The quoted price from car trawler was £120 for 7 days renault scenic class hire it ended up £327.00 on the day I take this as a lesson learned read the t&c however all the hire company's have pretty much the same policy's. However the whole rental experiance was very poor from start to finish. Firstly my partner was sarcastically told when she asked what car was being… Read Full Review

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★☆☆☆☆

“Very bad experience with Goldcar carhire”

Written on: 19/09/2014 by Jamiedo (1 review written)

Goldcar Contract: 7352360 Auto Escape Contract A0903X9399 Insurance 4 carhire policy: ANV/21308758-F I booked a car for a short break in Italy, I would like to give some feedback on my recent experience on hiring a car through Auto Escape: With car hire insurance excess so high I took out extra insurance in the UK to cover the excess through Insurance 4 Carhire. When I went to Pisa Airport Italy on the 10th September 2014 to pick the car up from Goldcar car hire, I was confronted with… Read Full Review

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★☆☆☆☆

“I'm one of the customers that GoldCar will tell you...”

Written on: 19/09/2014

I'm one of the customers that GoldCar will tell you does not write a review if they are happy, and indeed that's the case, I never write reviews, whether I'm happy or not with the service I receive from a company. I feel it's a waste of my time and effort and if I like or dislike a service I will simply choose to use them or not use them again and to let everyone I know about my experience through word of mouth. So, why am I writing a review? Because I was so appalled at the kind of service… Read Full Review

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★☆☆☆☆

“Please avoid it like the plague. We were completely...”

Written on: 18/09/2014 by DonteMcDowell147 (1 review written)

Please avoid it like the plague. We were completely ripped off on the cost of the fuel. They make you pay for a full tank of petrol, saying that they will reimburse when you return the ca with the full and then instead they give you back only some of the money by deducting a certain amount (one-third) for inexistent administration expenses ! A legalized robbery.  Avoid them please!… Read Full Review

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★☆☆☆☆

“BAD CAR RENTAL”

Written on: 18/09/2014 by henryhamster (1 review written)

Was where asked to enter pin for credit card then to sign, this was to confirm i had read the invoice, after i had signed i got a copy which was not shown to me before and then saw that i had been charged for "super relax" which i did not want, but they would not refund the charge… Read Full Review

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★☆☆☆☆

“How can Rentalcars "sell" Goldcar?”

Written on: 18/09/2014 by Gjerde (1 review written)

Have written three times to Goldcar concerning the car we rented in Bologna this summer with no response. Our story is similar to lots and lots of complaints against this company. When we delivered the car at the airport we were asked if the car was fully tanked. It was not. We were told we would be charged a additional fee of 40 euros, plus fuel, so we drove to the nearest gas station and filled up the tank. Despite this, the invoice shows we were charged almost 100 euros in fuel. We rented… Read Full Review

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★☆☆☆☆

“Goldcar is the worst rental company I never met”

Written on: 18/09/2014 by GBel (1 review written)

Here is the experience I had with Goldcar Spain, a car rental company, and the way they treat their customers. I have rent a car for a week in Bilbao (near the airport) at the end of August 2014. The employee, after debiting my credit card of 101 Euros (in addition to the prepaid rent), explained to me that it was the policy of Goldcar: the gas has to be paid in advance, thanks to what I can start with a full tank. It is not the policy of any of the other car rental companies that I know, but I… Read Full Review

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★☆☆☆☆

“Worst car rental company I've dealt with so far”

Written on: 18/09/2014 by Sharon97 (1 review written)

We recently went to a holiday in Spain (my wife and 2 young kids). We booked a car through rentalcars.com It suggested GoldCar Rental as one of the best options. Compact class car for 7 days for around €86 Sounded like a great offer until we picked up the car. First of all we arrived at Malaga airport and even though GoldCar was the only car rental company with 2 check-in counters their the queues were insane (people started giving out after a while). We waited for more than 1 hour to talk to… Read Full Review

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★☆☆☆☆

“Big mistake I booked a flight to Barcelona from...”

Written on: 17/09/2014 by 278Wood (1 review written)

Big mistake I booked a flight to Barcelona from Alicante I was prompted to book a car, I did so and booked GOLDCAR rental. The actual office was miles away which I had to take a shuttle to reach the main offices, there was no information whatsoever on where to get the transport, I am fluent in Spanish which was very convenient in this occasion . When I booked the car online I filled all the information and paid the extra insurances online. Between waiting for the shuttle and the transport… Read Full Review

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★☆☆☆☆

“A company that can legally rob you”

Written on: 17/09/2014 by 278Wood (1 review written)

Big mistake I booked a flight to Barcelona from Alicante I was prompted to book a car, I did so and booked GOLDCAR rental. The actual office was miles away which I had to take a shuttle to reach the main offices, there was no information whatsoever on where to get the transport, I am fluent in Spanish which was very convenient in this occasion . When I booked the car online I filled all the information and paid the extra insurances online. Between waiting for the shuttle and the transport… Read Full Review

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★☆☆☆☆

“Goldcar Malta ripping off clients with petrol charges.”

Written on: 17/09/2014 by 432Medina (1 review written)

I just returned from Malta and hired my car direct with GOLDCAR via the internet. I was charged for a full tank of petrol and I was told by the rep that should I return the car with unused petrol I would get the refund. I did not use the car much and I returned the car with three quarters of the tank with petrol. The female clerk at the airport told me that I would receive a refund on my credit card and she also scribbled a note on my invoice stating the amount of petrol in the tank. I proved… Read Full Review

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★☆☆☆☆

“VARNING FOR GOLDCAR”

Written on: 17/09/2014

I just returned from a trip to Italy! We rented the from Goldcar via rentalcars.com. That site is ok from my previous rentals. But Goldcar is a big joke. We had to wait for 2h before we managed to get a space in the shuttle bus from the aitrport in Rom to the car place. It was a total war zone with 50people fighting for a place in the small shuttle bus.When we finaly managed to get to the office for picking up the car, then we met a very unproffsional organisation. They were very aggresive… Read Full Review

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★☆☆☆☆

“terrible not enough to say...”

Written on: 17/09/2014

price of the renting has nothing too do whith real prices!! Always request of another chargé like assicuration, extra payment for administration for fuel + extra price for fuel (in cost more much high then in service station), cannot return full of fuel, employee just looking for find some scratch (when you didn`t by assicuration extra) DISASTER... but i thing that is not fo… Read Full Review

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★☆☆☆☆

“Italia is beautiful untill i met GoldCar”

Written on: 16/09/2014 by carrvadm (1 review written)

We show up in Rome, they gave us a bad shape car, no air conditionning funtionning, rear light burned and error 079 showing on the dask on my way to Tuscany... When back to Pisa airport to change car since this was putting my family live in danger...they force me to buy their "full coverage" insurance, another 160 euros.etc... Now back in Canada, they charge the deposit saying with damage the car with worng type of fuel, no udates no answers since... I'll do everything possible to make sure… Read Full Review

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★☆☆☆☆

“Unbelievably Bad”

Written on: 16/09/2014 by GK01 (1 review written)

Beyond the worst service imaginable, only approach if you are there to buy their company and liquidate their assets, not to rent a car… Read Full Review

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★☆☆☆☆

“the worst service i ever recieved”

Written on: 15/09/2014 by Shieldsbn485 (1 review written)

worst service, long waiting, bad conditions, absolute inkompetent personal at the counter… Read Full Review

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★☆☆☆☆

“RIP OFF DO NOT USE EVER !!!!!!”

Written on: 15/09/2014 by tawn (1 review written)

We booked through Holiday Autos booking agent and sadly the booking was with Gold Cars. When completing the online booking we paid an extra £54 for full insurance and I even phoned the insurance people to clarify that everything was covered ie undercarriage locks etc. When we got there late and tired, they told us that they do not recognise this insurance and it is not worth the paper it is written on, they said that to be covered we had to have there insurance £110 !! A couple standing next… Read Full Review

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