GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“very disappointed- the company cheated me in Pisa Airport ”

Written on: 23/01/2015 by LukaszDukat (2 reviews written)

Dear user, Watch out with the company. They make our trip to Toscania nightmare. Please note that 30th of October we send compliment e-mail. Until 23rh of January any feedback. - When we arrived the car rental company was closed (we added number flight to reservation process to be secured due to delay). We were late 30 minutes and we find out from other company that the representative closed the office two hours earlier. We were sleeping with children at the airport and lost first night in the… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE GOLD CAR”

Written on: 23/01/2015 by AlisonMc (1 review written)

I hired a car in Tenerife from Gold Car. I have hired cars in Tenerife on many occasions and this company are the worse by a long way. I waited an hour in a queue at the airport even though I had booked online. When I got to the front I realised why. First they tell you that you do not have full insurance and need to buy their comprehensive package. If you refuse they take 800 euro deposit on credit card. You are also told that you will pay full value for any damage to the car. i.e. no… Read Full Review

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★☆☆☆☆

“I've hired a car from Goldcar twice. First Nov 2011 in...”

Written on: 22/01/2015 by Kaylyn251 (1 review written)

I've hired a car from Goldcar twice. First Nov 2011 in Malaga and unfortunately again in Nov 2014 in Malta. The online booking in Malaga clearly informed me the price included 'full insurance'. After standing for an hour in the queue (while all the other rental car companies had empty queues) - we got to the agent who told me that I needed to buy extra insurance (as was the case with everyone in the line before me). No matter my conviction about what insurance was purported to have already… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 20/01/2015 by CiaoJude (1 review written)

I booked our car hire from Goldcar at Bergamo airport. I usually check out reviews but was in a hurry so didn't bother - a big mistake! I have an annual car hire excess insurance policy (£40 p.a.) but on arrival Goldcar still tried to convince me to take out their policy (£120 approx for 3 weeks). When they realised I wasn't interested they pointed out everything I would be liable for, which was ok, but it was done in a way which made me feel very uncomfortable, and insisted I had to block… Read Full Review

By Goldcarrental

Written on: 23/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Bergamo was dissatisfying. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Beware of door lock charges!!”

Written on: 20/01/2015 by Madison.pearce (1 review written)

Hired a car from Gold car as we always do, 3 days hire from Alicante. The car was key fob which we used, once back in UK was informed that the passenger key lock was damaged and charged us €162. We used the car twice!! Beware as I'm sure they are making a mint from this..... … Read Full Review

By Goldcarrental

Written on: 23/01/2015

Dear customer,

Please respond to this comment with your contract number so I may investigate the extra charge for the passenger key lock.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“STAY AWAY FROM GOLDCAR IN ITALY”

Written on: 20/01/2015 by MadilynnPorterfield (1 review written)

Goldcar at Fiumicino airport are extremely unhelpful with lots of hidden fees. Everyone seemed to be digitally challenged and we ended up paying for this that and the other at an outrageous rate. Stay away from Goldcar for your own sakes… Read Full Review

By Goldcarrental

Written on: 23/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Rome was not as expected. Please note that all fees are explained during the booking process as well as at the counter. Mandatory fees are only for the rented vehicle and fuel, other services are optional.

If you would like me to review your contract or if you have any questions, please respond to this comment with your contract number.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Stay away”

Written on: 19/01/2015 by Allysonw113 (1 review written)

They really wanted me to get an additional insurance which I turned down. A month after returning the car they charged an additional 300 EUR without any communication what so ever. I contacted them and the claimed that I had returned the car without a tray shelf! Who would take that? The event has been reported to the police. Stay way from Goldcar and cancel your credit cards if you recently have rented from them… Read Full Review

By Goldcarrental

Written on: 23/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Malaga was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Regarding the additional charge, please respond to this comment with your contract number, so that I may review it with the local office and determine if a refund is due. Tray shelves go missing more that you would think, but there could have been a human error.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“worst company ever”

Written on: 14/01/2015 by McManus95 (1 review written)

Faro Airport - either had to leave a EUR2000 deposit blocked on credit card or take out EUR125 insurance policy which would cover "everything" ( did not even have to inspect the car as the insurance would cover anything?? ) which as actually more than the quote I had for 5 days rental at £58.91 - on top of this I only used about a 1/4 tank of petrol but was only refunded Eur45. So in total from a quote of £58.91 for 5 days rental I ended up paying over £220 for the rental + £37.50 for teh… Read Full Review

By Goldcarrental

Written on: 16/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Faro was not as expected.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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Nekhde's Comment

Written on: 19/01/2015

You should be ashamed to work for Goldcar

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Th2209's Comment

Written on: 19/01/2015

Appears this is Goldcars standard response to reviews, why bother at all. Just makes me even more certain never to use Goldcar again, ever!

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★☆☆☆☆

“never again”

Written on: 06/01/2015 by CristianBryant (1 review written)

I paid 99 GBP in uk for car hire. I then had to pay 170 euros to cover insurance and THEN 107 euros for fuel. I said I would bring it back with the same or more but they REFUSE point blank. Its just a rip to get even more money from you. This was just a VW Polo. So I had to pay for about 90 litres of fuel with no chance on using it, thats about 1200 kilometers of fuel. The total cost for 10 Days 318 GBP. Never again… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). Our fully comprehensive coverage is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Allow me to explain that with our Flex Fuel policy customers pre-purchase a full tank and receive a refund for unused fuel minus a handling and administration fee, which must be paid at the counter. A Full to Full plan is offered and explained during the booking process, but it needs to be selected beforehand.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Ripping Off Customers”

Written on: 05/01/2015 by AyanaLeslie348 (1 review written)

I frequently rent cars. About 8-10 times a year. Goldcar struck me as especially dishonest for two reasons: 1) Bring back with empty tank policy - inflated fuel price - when bringing back with about 2/3rd left I got only a small amount back on fuel. 2) Charging for cleaning after the fact. Never seen this in any company. Way to go Goldcar, I will never rent a Car with you again. Also I will tell everybody I know that you rip your customers off. Will now return to europcar where I´m… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us was not as expected. Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. A Full to Full plan is also offered and explained during the booking process.

Please note that our special cleaning fee is specified in our T&Cs. This is common practice in the rent-a-car sector, you can check any other company’s T&Cs regarding this fee (I would add a link, but it goes against reviewcentre's policy).

Sincerely,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Worst insurance policy, hidden fees, car poorly maintained”

Written on: 03/01/2015 by triskel91 (1 review written)

Me and my friend were extremely disappointed about GoldCar in Tenerife. First, nowhere in the booking reference was specified the fact that we had to buy extra insurance for the car (which was more expensive than the price of rental itself!) or pay a deposit of 800€ - which is a huge amount. We were forced to choose between these two options without given the possibility to get a refund and choose another car rental company with less hidden fees!!! Second, the car we picked up at Tenerife… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition). This is common practice in the sector and stated during the booking process.

We truly apologize if you felt the treatment of our staff was not correct, we will make sure to notify the local manager.
Please allow me to clarify that fuel price includes a handling and administration fee which is part of our Flex Fuel policy, where customers pre-purchase a full tank and receive a refund for unused fuel, minus that fee. A Full to Full plan is also offered and explained during the booking process.

We truly apologize if the vehicle you were given was not in optimal condition, offering top rate vehicles is our number one priority. Please respond to this comment with your contract number, so that I may investigate the oil issue.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Worse than your worst nightmare. Don't even think...”

Written on: 03/01/2015 by DustinWoodward (1 review written)

Rented from Goldcar in Alicante in 2013. I have had my pockets picked by professionals in another city and did not feel as bad as I did after dealing with Goldcar. Rude. Smug. Underhanded. Sharp practices. False and misleading advertising. Dealing with this company will ruin your holiday. Cheap they may claim to be but cheap they are not. To work out the reals cost TRIPLE the quotation at least. Believe me, you will get a much cheaper car rental from most of the majors - Hertz, Avis etc. Take… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Alicante was dissatisfying.

Please note that we have improved our services in the last two years. We are an international company with offices in Spain, Portugal, Italy, Andorra, Malta and Morocco, serving more that 1.000.000 customers a year, most of them regular clients.

If you have any specific questions or suggestions please let me know.

Sincerely,
Victoria R.
Goldcar representative

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★★★☆☆

“Beware”

Written on: 02/01/2015 by Rohan117 (1 review written)

We hired a car in Tenerief with Goldcar in December 2014. We first navigated our way through the hard insurance pitch (No thank you) I had to pay for a full tank of fuel £64:73 and was told any unused fuel would be refunded to my card. I took a photo of the instrument panel on returning the car which showed over well over 3/4 of a tank remaining and 117km travelled. I have just received my card statement and have only been refunded £33:03.Feel cheated Go with autoreisen go full/ full… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. A Full to Full plan is also offered and explained during the booking process.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“After return of car my deposit was not returned in...”

Written on: 31/12/2014 by HateGoldcar (1 review written)

After return of car my deposit was not returned in full amount. I have asked for receipt multiple times, no success. Have filed a fraud to my credit card company. Please also note their refueling rate of approx EUR 100, which they claim you must have. Pre-rented car seat for baby was not available upon pick up of car and we received an old unsafe junk (not what we paid for and no discount) It took us 2 hours and 40 minutes to get through their rental car desk at Malaga. DO NOT USE… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Málaga was dissatisfying.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. A Full to Full plan is also offered and explained during the booking process.

Regarding the deposit refund, please respond to this comment with your contract number so that I may review it and answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“I will report them to authorities for fraudlent...”

Written on: 29/12/2014 by Devynx460 (1 review written)

I will report them to authorities for fraudlent business practices. I rented a car for a last minute trip to Portugal. I asked to pick up a car in Porto and return it to Lisbon. My online bill was 351 euro and they charge 291 euro online and 60 euro was going to be charged during the pick up. 5 minutes after I completed my transaction, I recieved my confirmation for 291/60 euro bill. 5 minutes after that I recieved an additional 89 euro charge for supplement insurance. I immediately contacted… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We truly apologize if you were charged twice for the one way fee. Please respond to this comment with your reservation number and we will review your contract in detail (and refund you if due).

Regarding the charges at destination, please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition). A full tank of fuel is the only mandatory charge (customers have the option of selecting a Flex Fuel or a Full to Full during the booking process).

We are surprised to hear that the vehicle you were given was not in optimal condition. Offering top rate vehicles is our number one priority, which is why 70% of our +37,000 car fleet is renewed annually. We are an international company with offices in Spain, Portugal, Italy, Andorra, Malta and Morocco, serving more that 1million customers a year (1% of which complain online).

Sincerely,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Terrible service”

Written on: 29/12/2014 by jleyssautier (1 review written)

We rented a car in Barcelona. We asked for a car with GPS as we were driving to Montpellier. The facial price was fine. But when we arrived. They charged us automatically for the full tank (we managed to give it back nearly empty). They told us there was a special EUR 37 to cross the border! they only allowed people to travel in Spain or Andorra. Finally, we get into the car. The GPS had maps for: - Spain, San Marin, The Vatican (yes), Italy, Gibraltar and Andorra. We asked for another GPS but… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

As per my response to your review on Trustpilot:

We truly apologize for the GPS not having maps for France, we will be sure to notify our office in Barcelona to make sure they correct this.

Allow me to explain our fuel policy: during the booking process, customers have the option of purchasing two fuel plans, our Flex Fuel plan, where the customer pre-purchases a full tank and receives a refund for unused fuel, minus a handling and administration fee. The second plan is a Full to Full, where the customer pre-purchases a full tank and is refunded the same amount when returning the vehicle with a full tank.

Regarding the extra charge for crossing the border, this is specified in our T&Cs during the booking process.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Chose another rental company”

Written on: 28/12/2014 by Bowman180 (1 review written)

My wife, kid and I rented a car in Malaga Airport for 10 days. We already paid the full amount and maximum insurance. When we showed up in the airport it took us 40 minutes to get the car because they only had one agent available. The other companies did not even had a line. When we were about to get the keys the agent told us to buy another insurance for 100 euro. If not we were not able to get the keys. I was really confused because I already paid the full amount at rentalcars.com. I paid… Read Full Review

By Goldcarrental

Written on: 07/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Málaga was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages.

Our fine management fee is specified in our T&Cs.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Never again”

Written on: 27/12/2014 by kuhnel (1 review written)

The company excels in non-transparency and hidden cost. Over the years we have paid logistics fee, currency conversion fee, diesel extra charge, additional driver charge when there was no additional driver and extra passenger insurance fee. At my last visit I booked a car on-line taking advantage of their promo “you will get 3 days’ rental for the price of one” at the price of € 42.25. When all was done my visa charge was € 137.35 which is more than triple!!! I booked the car in… Read Full Review

By Goldcarrental

Written on: 05/01/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Las Palmas was not as expected. Please note that the price advertised online is only the basic rental charge, additional charges such as fuel or complete coverage are not included.

We are very surprised to hear that you booked a Full to Full and this was not acknowledged at the check-in counter. Please respond to this comment with your reservation number so that we may investigate further.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“€1200 deductible”

Written on: 26/12/2014 by ReginaldCox (1 review written)

I booked a car with Goldcar, with the Damage Waiver: "best coverage, no worries". Certain costs, like glass, were not covered, it said. That did not sound so bad. But little did I know that this meant an additional €1200 deductible, to be paid on the spot. Or pay an additional €87, they saïd smiling. Which was more than the original renstal costs including insurance. I refused and rented a car somewhere else, with a deductible of €75,-… Read Full Review

By Goldcarrental

Written on: 05/01/2015

Dear customer,

We are very sorry to hear that it was not possible for you to rent a car with us. Please note that our basic coverage has a series of exclusions (please see of our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kindest regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“what a rip off”

Written on: 26/12/2014 by Genevieveg450 (1 review written)

This is the worst car rental company ever i have rented cars from all other car hire companies this is far the worst total rip off outfit charged me 300 euros for a puncture on a tyre of a wheel which was knackered from when we picked it up the car was filthy and smelt foul the staff are rude and unhelpfull. Be warned… Read Full Review

By Goldcarrental

Written on: 05/01/2015

Dear customer,

We are sorry to hear that your experience with us was dissatisfying. Please note that our basic coverage has a series of exclusions (please see our T&Cs). We offer additional insurance for customers’ peace of mind and as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition). If they have third party coverage, they can later request a refund from them in case of damages to the vehicle.

Please believe that it is highly irregular that the vehicle you were offered was not in optimal condition; offering top rate cars is our top priority, which is why 70% of our +37,000 car fleet is renewed annually.

Kind regards,
Victoria R.
Goldcar representative

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