GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“3.5 hour wait to collect car”

Written on: 04/05/2015

Do not book any car hire through anyone who offers Goldcar nor Goldcar themselves! I waited 3 hours in the queue at Malaga airport. I could not leave to get any water as there were no machines in the area and did not want to lose my place! There was no apology nor a 'thank you for waiting' when I got to the counter! It was as if the 3 hour wait was completely normal! No matter how cheap the deal - do not purchase unless you can spare standing around a dull airport with no food or water for 3… Read Full Review

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★☆☆☆☆

“Gold Car rental, Funchal Airport, Madeira”

Written on: 03/05/2015 by Wilen (1 review written)

Although pre-booked, long wait (45 minutes) at reservation desk – few assistants, very slow Generally slow and rude at reservation desk Could not pay with American Express (with CDW protection) Forced to buy a full tank of fuel at exorbitant rates. Credited for returned fuel at miserable rate (50% tank at return, credited for 38% of money) Threatened to pay huge fines if damage (since we refused CDW coverage) Extremely dented and scratched car Refused to provide a copy of the damage report… Read Full Review

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★☆☆☆☆

“Ripped off by Goldcar”

Written on: 03/05/2015 by AnnaAaaah (1 review written)

Rented 2 cars at Girona airport for 29 euro's each and specifically told them that we did not require the additional coverage. When we returned home we noticed that they charged us anyway and now they refuse to respond to my e-mails. Will never use them again!… Read Full Review

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★☆☆☆☆

“NEVER ever use this company”

Written on: 01/05/2015 by rt52 (1 review written)

I am a regular visitor to Barcelona and always hire a car, I have used a company called Do you Spain for years and every car I have had in the past there has been no issues. They are aparantly agents for several car hire firms. This time they booked me in with GOLDCAR. It took about 15 mins to be picked up, after that it was downhill, we queued for nearly one hr, as there seemed to be arguments with every customer. When it was my turn I presented my paperwork all was going well until we came to… Read Full Review

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★☆☆☆☆

“Worst car hire experience ever - stay away of them!”

Written on: 30/04/2015 by Madison133 (1 review written)

I booked a car from Goldcar for the period of 11 days and collected it from the Faro airport in Portugal. I paid for full to full option at booking time but they still wanted to pay deposit for full tank of petrol, couldn't understand why??? I returned the car with full tank, but didn't get back my deposit for petrol in full, just part of it! I'm trying to get explanation but they ignore my emails and messages in their claim customer service system! AVOID THIS CHEATING COMPANY!!! It was my… Read Full Review

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★☆☆☆☆

“Seems like a value deal but untold fees and charges!!! ”

Written on: 30/04/2015 by Terrance76 (1 review written)

In our last visit to Madeira I made the hotel+ flight +car booking all together. The hotel was perfect - Porto Mare, the flight was good and on time - Monarch but the car rental experience was terrible - GoldCar. On arrival they left us cold after they gave us a rather expensive price list of repairs if you do not take their insurance cover: Puncture (€50) New Tyre (€150) Broken Window (€ 55-490) Broken Windscreen (€225-850) Towing Service (€80-600) Wheel Rim (€55-320) Damage to… Read Full Review

By Goldcarrental

Written on: 30/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Madeira was not as expected. Please note that our basic coverage has a number of exclusions, as you mention in this list. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel (no need to return it empty), minus a handling and administration fee. With this plan, customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“With this review I would like to share the very...”

Written on: 30/04/2015 by Gfilardo (1 review written)

With this review I would like to share the very negative experience I had with goldcar. Goldcar claimed that during the rental I caused “scratches on both rim wheels right” of the vehicle I rented. This was false! Background: 1. At the time of pick-up the “check-out“ form provided to me listing the car damages/scratches/bumps indicated that the car had NONE; 2. Prior leaving the car rental parking lot, the car rental attendant asked me to sign the “check-out“ form reporting the… Read Full Review

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★☆☆☆☆

“I was cheated and deceived”

Written on: 29/04/2015

We hired a car online through rentalcars.com According to the voucher we paid for car rental 248.90 EUR. When we arrived to Las Palmas airport the Goldcar rental desk attendant asked us for a credit card in order to pay for the fuel and to issue the contract. When I was given a contract(it was in Spanish) I saw that the final amount was 219 EUR, the Goldcar rental worker Margarita explained that 66,96 EUR for fuel and plus some kind of deposit, that will be returned to our account after the… Read Full Review

By Goldcarrental

Written on: 30/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Las Palmas was not as expected. It appears there was a misunderstanding at our counter, unused fuel is refunded, but not our additional coverage. This is offered as an alternative to blocking a deposit on a card and is explained during the booking process and on the confirmation email received by our customers.

Kind regards,
Victoria R.
Goldcar representative

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Gerda2001's Comment

Written on: 02/05/2015

Dear Victoria R,

Thank You for your response.
I have told for several times that I do not need any additional coverage.
But nobody listened to me. I was asked to give my credit card to pay for the fuel and to issue the contract. It was in Spanish, but I don't understand Spanish. So I was explained that deposit will be refunded if nothing happens. The car was returned in the same condition as it was collected, but You company did not refund deposit.

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★☆☆☆☆

“Don't use this company in Majorca ”

Written on: 28/04/2015 by Travelcorrespondent (1 review written)

I was allocated Goldcar for my hire in Palma, yes it was cheap. However at the airport I waited 90 minutes in a queue with many other disgruntled customers. I was then told I had to pay 85 euros for a tank of full and no refund. I explained I had chosen a fair fuel option meaning I should bring the car back with same amount fuel. No I was told. I collected the car, it only had half a tank! I complained and was given a refund of 35 euros. I asked why I wasn't being refunded 42.5 euros being… Read Full Review

By Goldcarrental

Written on: 30/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Palma was not as expected. Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. With this plan customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Cheats & Swindlers ”

Written on: 28/04/2015 by Rtmrjr (1 review written)

I'm a regular in the Alicante area and this time over hired a car from gold car. I'm not going to go into to many details but basically I was cheated and swindled on the hire. I picked the car up on the 06-04-2015 and was due to return it on the 26-04-2015. However due to circumstances I had to go back to the UK early and dropped the car off after only two days (08-04-2015) On returning the car there was no one available to do the return inspection but I was informed that everything would be… Read Full Review

By Goldcarrental

Written on: 29/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Alicante was not as expected. Please respond to this comment with your contract number, so that I may personally look into what is an irregular situation (the fuel refund and the extra charge for damages).

Kind regards,
Victoria R.
Goldcar representative

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Rtmrjr's reply to Goldcarrental's Comment

Written on: 29/04/2015

Victoria,
Thank you for the response, it's a a shame gold car never wanted to answer my emails when I initially sent them in. Anyhow my agreement number was 7995907.
Regards

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Rtmrjr's reply to Goldcarrental's Comment

Written on: 30/04/2015

Victoria,

Thanks for the mail my contract no7995907

Thanks

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★☆☆☆☆

“Thanks everybody - Saved me from a NIGHTMARE!!”

Written on: 28/04/2015 by SophiaKearney (1 review written)

Having seen really cheap quotes for renting a car from Goldcar, I decided I'd do a bit of research first and have read countless reviews on trustpilot and here. All I wanted to say is F U Goldcar - I am just grateful for everybody's reviews which has saved me from getting into a nightmare situation. Sorry to all that have been shafted by these bustards, but at least rest easy knowing you've helped to stop at least one other person (me) from having to experience the pain you've all gone… Read Full Review

By Goldcarrental

Written on: 28/04/2015

Dear customer,

Please note that our prices are among the most competitive in the rental-car sector; offering +37,000 vehicles in offices in Spain, Andorra, Portugal, Italy, Malta and Morocco, serving more than 1 million customers a year (1% of which complain online).

You are very welcome to try our services. If you have any specific questions please respond to this comment with your query.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“dissaster”

Written on: 27/04/2015 by ruMonroe326 (1 review written)

would not recommend GOLDCAR to anyone....stay away from that company!… Read Full Review

By Goldcarrental

Written on: 28/04/2015

Dear customer,

We are sorry to hear that your experience with us was dissatisfying. If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“dodgy and untrustworthy”

Written on: 27/04/2015 by KelseyAyers251 (1 review written)

I arrived Venice with my wife and 4 years son after booking a car with Goldcar via Rentals Car website. The base price was very competitive and since I have my general excess coverage with Insurance4CarHire.com I asked not to pay the extra coverage. First problem: Goldcar is very far from the airport and you need to catch a shuttle. We did waste about 30 minutes all in all to reach the rental car place. Second problem: the clerk took 3 times longer than usual making me fill forms after… Read Full Review

By Goldcarrental

Written on: 28/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Venice was not as expected and that you decided not to rent with us. Please note that all information regarding the location of our offices (and shuttle services for the few that are not in the airport facilities) can be found on the booking voucher, our webpage and official YouTube channel.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Simply the WORST”

Written on: 25/04/2015 by Ann34657 (1 review written)

Booked a car online in the UK (actually by my son who works in car rental in the UK.) Charge including insurance was £135. Got to Tenerife South Airport and had to queue for HOURS because every customer was being asked for a further 120 Euros for 'excess protection' or being told that Goldcar would have to make a charge to their credit card of 1200 Euros. EVERY customer of whatever nationality was vehemently against this and the Goldcar representatives were either clearly embarrassed at the… Read Full Review

By Goldcarrental

Written on: 28/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the sector and is explained during the booking process on our webpage and on brokers’ as well.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. With this plan, customers benefit from our Quick Return System, meaning they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

We are surprised to hear that the vehicle you were given was not in optimal condition. Offering top rate vehicles is our number one priority, which is why 70% of our +37,000 car fleet is renewed annually.

We truly apologize if you felt the treatment of our staff was not correct, we will make sure to speak to them.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“dishonest and terrible service”

Written on: 22/04/2015 by LETAMO (1 review written)

DO NOT USE THIS CAR HIRE SERVICE. We hires a car on line to pick up in Faro. We thought we had paid in full but when we got to the desk we were charged almost double and swindled into buying insurance at 150 Euros. It was only when I came home that I discovered the overcharging. It is a dishonest company. the sales people pretend not to undersatdn what you are asking or querying and so in teh end you just pay it to get the car and start your holiday. There are so many hidden extras. NO DO… Read Full Review

By Goldcarrental

Written on: 23/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Faro was not as expected.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rental car sector. We apologize if there was a misunderstanding at the counter. The rental procedure is explained on our webpage during the booking process.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Hidden Charges! Stay Away!”

Written on: 21/04/2015

I arrived back to England yesterday having spent a week in Faro once arrived at the Airport and unfortunately used Goldcar, via rentalcars.com to hire my car all my money was gone before I even picked the car up! Having waited over an hour to be seen, I was told I needed to pay for additional insurance as the Full Protection on my rentalcars.com booking wasn't going to cover me! and have to leave a security deposit of €2,000 - I was ready to walk away they said I can cover myself completely… Read Full Review

By Goldcarrental

Written on: 23/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Faro was not as expected.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding refund for fuel; it is highly irregular that you have not yet received it. Please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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Tumtum's Comment

Written on: 23/04/2015

How dare you try and justify your actions! You are a disgusting company and all the bad reviews here show that! I cannot issue my contact number as the whole website will see! Look at the booking ref number 399405923 and refund me ALL the extra charges you have rchanged me! The Fuel and the €250 "Extra Cover" You miss sold me!

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★☆☆☆☆

“Worst rental ever even though cheap car hire”

Written on: 20/04/2015 by lcaron (1 review written)

We booked a car via AutoEurope, which in turn booked through GoldCar (Goldcar, cheap car hire, Spain car hire, car hire, Alicante car hire, Majorca car hire, Malaga car hire, gold car,airport car hire, Goldcar Rental) Why GoldCar ? I sincerely don't know, but this agency was the cheapest (here might be the beginning of trouble…) : €38 for 3 days insurance included. We took the car upon plane arrival without any trouble, though the clerk at the counter insisted several times on our… Read Full Review

By Goldcarrental

Written on: 23/04/2015

Dear customer,

As per my response to your review on Tripadvisor:

We are sorry to hear that your experience with us was dissatisfying.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding the extra charge for damages please respond to this comment with your contract number and I will look into it.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Don't Use Goldcar!!!!!!!!”

Written on: 20/04/2015 by Amina400 (1 review written)

Went to the Algarve last week and unfortunately decided to use Goldcar, via rentalcars.com Having waited over an hour to be served, I was told I needed to pay for additional insurance as the Full Protection on my rentalcars.com booking wasn't going to cover me! or leave a security deposit of €1,200 - I nearly walked away but having spent an hour waiting I didn't want to waste any more of my holiday. I was then told I needed to pay for the fuel, which having checked my bank account on… Read Full Review

By Goldcarrental

Written on: 21/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Faro was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.
Allow me to explain our fuel policy; during the booking process customers have the option of purchasing two fuel plans: our Flex Fuel plan, where the customer pre-purchases a full tank and receives a refund for unused fuel (no need to return it empty), minus a handling and administration fee. The second plan is a Full to Full, where the customer pre-purchases a full tank and is refunded the same amount when returning the vehicle with a full tank.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Being laughed at while you are getting ripped off....”

Written on: 20/04/2015 by Itzeli159 (1 review written)

Here's my list of complaints (rented in Malaga, Spain): 1) Picking up the car: a cue which took excatly 87 minutes!!! 2) Rented a Mercedes Vito, received a Fiat Scudo. Besides having both a steerwheel, 4 tyres and lots of room, the cars are NOT teh Same. 3) Told us we had to pay extra insurance (163 euro). I refused as I allready paid insurance to rentalcars.com. So the guy just laughed at me and said "no insurance, no car, you waited for nothing in the cue". As I allready paid (never, ever do… Read Full Review

By Goldcarrental

Written on: 21/04/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Malaga was not as expected.

1. We apologize for the waiting time; we are trying to solve this issue by opening auxiliary offices.

2. Please note that customers can only book the desired category of vehicle, the offered vehicle at the counter depends on availability.

3. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card.

We truly apologize if you felt the treatment of our staff was not correct, we will make sure to speak to them.

Kind regards,
Victoria R.
Goldcar representative

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★★★☆☆

“I recently hired a pre paid car from goldcar and on my...”

Written on: 20/04/2015 by montecid (1 review written)

I recently hired a pre paid car from goldcar and on my return to the uk found that the sum of £147 .75 had been taken for my account and I cannot find an explanation fo thie despite my numerous emails.Can you help… Read Full Review

By Goldcarrental

Written on: 21/04/2015

Dear customer,

Please respond to this comment with your contract number and I will look into the extra charge you comment and answer you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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