GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“gold car tried to trick me in many ways”

Written on: 06/03/2015 by hugoxxxxx (1 review written)

Avoid this company at all price, Beside tricking you on the mandatory pre-paid fuel that will cost you a lot. The seller tried to give me a car for the category below the one I rented (a downgrade). I wanted to add a day to my rental and he finted that the system was down to have me pay an extra 40 euros for an unplaned addditional rental day. but when I started calling the customer services he told me his system was up again. he told me my credit card was only a debit card to charge me a… Read Full Review

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★☆☆☆☆

“Airport Rome - forced to buy an extra insurance”

Written on: 05/03/2015 by NeverReturningCustomer (1 review written)

The pricing information provided during the booking process is incomplete, there are hidden costs. I rented a car for 2 weeks for the advertised 150 euro and ended up paying 370 euro due to their obligatory fuel policy and a so called obligatory insurance. I tried to refuse the insurance but this was not possible. Back home I complained and found out the insurance wasn't obligatory, but i couldn't get a refund. The company stated: "So after the rental we can not do anything anymore to get a… Read Full Review

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★☆☆☆☆

“pay for full tank diesel return empty . never eagian...”

Written on: 01/03/2015 by gerarddenuyl (1 review written)

rental porto goldcar. car is good. BUT. you need to pay for all kind of taxes and you pay for a full tank but you must return the diesel empty. therefore you pay too much for diesel. example. carhire 60 euro for one week by booking. at the office in portugal. pay 135 for full tank and taxes. full tank is 70 euro. you pay dubble for the car hire. never again GOLDCAR ! … Read Full Review

By Goldcarrental

Written on: 03/03/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Porto was not as expected. Allow me to explain our fuel policy; during the booking process customers have the option of purchasing two fuel plans: our Flex Fuel plan, where the customer pre-purchases a full tank and receives a refund for unused fuel (no need to return it empty), minus a handling and administration fee. The second plan is a Full to Full, where the customer pre-purchases a full tank and is refunded the same amount when returning the vehicle with a full tank.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“rented a car from la linea at the beginning of...”

Written on: 28/02/2015

rented a car from la linea at the beginning of December 2014. On the 27th Jan 2015 I noticed over £300 had been taken off my credit card with no warning, no phone call, no e mail and definitely no explanation. I rang and was told they couldn't explain why this had happened and that I had to e mail customer services as apparently I couldn't actually speak directly to anyone. I e mailed on 1st Feb 2015 and am still awaiting an explanation a month later. It is now in the hands of the fraud… Read Full Review

By Goldcarrental

Written on: 04/03/2015

Dear customer,

You should have received an automatic email explaining the charge (please check your spam folders). Please respond to this comment with your contract number so I may look into the extra charge and get back to you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Worst company ever!”

Written on: 26/02/2015 by Multimiroo (1 review written)

Longstory short.. Rented a car for 103€ For 15 days at carrentals, went to pick it up at the Lisbon Airport and they forced me to pay for an additional 340€ For a freaking VW Polo! I feel violated .. Please ...avoid at all costs this company, they are the mafia! Dont even look at their booth..you rather discover the city you are traveling to on foot.. Its disrespectfull to the costumer! Goldcar please change.. Change fast because your name is your best asset.. Protect it! Listen to the… Read Full Review

By Goldcarrental

Written on: 03/03/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Lisbon was not as expected. Please note that the price advertised online is only the basic rental charge.

If you would like me to review your contract, please respond to this comment with your contract number. You may also find me on my Facebook profile (Victoria Rumside).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Be aware of Extra Insurance ”

Written on: 25/02/2015 by jntmusicman (1 review written)

Last September we traveled to Rome. I had been warned by all the travel blogs to get very specific CDW insurance for my car rental in Italy. We arranged Insurance through Allianz, $81 for 6 days. Also had a letter of coverage through my Credit card company. The Brokerage Company, Atlas Choice, said my rental was paid in full. $341.79. Goldcar wouldn't accept my insurance and forced me into paying 308 euros. I would have gone to another company if there were one anywhere around, and if my… Read Full Review

By Goldcarrental

Written on: 27/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Rome was not as expected.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in rent-a-car sector around the world.


Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“staff trained to exploit.”

Written on: 23/02/2015 by belgrano (1 review written)

After reading that goldcar has promised to Improve service, I waiting 1hr 15mins inthe queue for service, just 4 days ago. They have promised to try but done nothing. On top of this their staff are clearly encouraged to try on the hard sell, trying to make you upgrade to their very expensive extra insurance, or pay a 1200 euro downpayment in case of anydamage.. they like to empathise any, scratch chip or even bent arial, and say its a min 400 euro penalty regardless of fault...so come on gold… Read Full Review

By Goldcarrental

Written on: 25/02/2015

Dear customer,

We are sorry to hear that your experience with us was not as expected. We are trying to solve the waiting time issue by opening auxiliary offices. We will also be improving our website and prices for next season.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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Sanghee's Response to belgrano's Review

Written on: 27/02/2015

I totally agree. They are robbers in morden society. Force us to pay extra ensurance fee on the pick up spot - Tanerife South Airport.
Contact says that unused fuel will be refuned but it they never did. They never reply my e-mail.
So I had to made a expensive international from Denmark. The saff told me that they are not subject to refund unused fuel and we could have returned the car emty fuel but naturally there has been no clear information at that time as we were pick up the car. I am not going to use this company. Warn others to avoid this rental car company.

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By Goldcarrental

Written on: 03/03/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card.

Please respond to this comment with your contract number; I will look into the fuel refund and answer you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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Belgrano's Response to belgrano's Review

Written on: 26/02/2015

Thank you Victoria,
But I note you have been giving the same response to unsatisfied customers for weeks and done zero. The offices either side of your tenerife office, were not busy at all, and your office only have two staff working , where it could clearly accommodate more.

Also the time taken to dole out a set of keys per person is the issue, with more time taken trying to sell the additional insurances than details about the car..So just how much in the way of kickbacks does the company receive for selling these covers?? thats the real issue.. and why I waited well over an hr for something that should have taken 20 mins tops.
Just saying repeatedly "we hope to do something about it" is not good enough.

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★☆☆☆☆

“ ”

Written on: 21/02/2015 by elbel (1 review written)

Terrible company, absolutely avoid. Ended up with £200 in extra charges taken from our deposit through no fault of our own. Non existent customer services so don't think I'll see this money again. I have been robbed. They are not part of any regulatory body so no recourse. Went through leisurewear.com so didn't know goldcar would be used, so avoid them too! … Read Full Review

By Goldcarrental

Written on: 27/02/2015

Dear customer,

We are sorry to hear that your experience with us was dissatisfying. Please respond to this comment with your contract number, so that I may look into the extra charges.

Kind regards,
Victoria R.
Goldcar representative

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Sanghee's Response to elbel's Review

Written on: 27/02/2015

It happened exactly same with us. They have taken EUR 166 from our deposit.
They clearly informed us that this money will be refunded when we return the car as it was and we trusted the word but it the money never showed up our credit card again. They have not refuned the unused fuel which we made effort to full tank the car before the returning.
NEVER NVER USE OR SUPPORT THIS COMPANY.

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By Goldcarrental

Written on: 03/03/2015

Dear customer,

Customers are always refunded for unused fuel; we are truly sorry and surprised that was not your case. Please respond to this comment with your contract number so that I may correct this and get back to you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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By Goldcarrental

Written on: 03/03/2015

Dear customer,

Customers are always refunded for unused fuel; we are truly sorry and surprised that was not your case. Please respond to this comment with your contract number so that I may correct this and get back to you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Cuando se mira a través de la web aparenta ser la...”

Written on: 21/02/2015 by qmRafferty438 (1 review written)

Cuando se mira a través de la web aparenta ser la compañía más económica, pero tienen una calculada estrategia de letra pequeña que hace que al final se acabe pagando mucho más. Un coste "logístico" abusivo -y escondido hasta la recogida del coche- por recargar el depósito, del dinero que ya has pagado por la gasolina no te devuelven todo el dinero correspondiente a la que finalmente no has gastado... y mucho más… Read Full Review

By Goldcarrental

Written on: 25/02/2015

Estimado cliente:

Lamentamos que su experiencia no haya sido la esperada. Permítame explicarle nuestro sistema de combustible Flex-Fuel: el cliente deberá pre-pagar por un tanque de combustible lleno y se le reembolsará el restante menos gastos de administración y logística. Esto se explica durante el proceso de reserva en nuestra web, además también ofrecemos el sistema clásico de combustible lleno-lleno durante el mismo proceso.

Si tiene alguna duda o quiere que revise su contrato, por favor responda a este comentario adjuntando su número de reserva.

Reciba un cordial saludo,
Victoria R.
Goldcar representante

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★☆☆☆☆

“dont rent though this company”

Written on: 20/02/2015 by Karen380 (1 review written)

We booked through Rentalcars.com. I have never been tricked like that. They lead you to believe that you are renting a car at an excellent price. However on arrival at the garage, which is not at the airport as they let you believe, is actually off airport and you are then presented with additional costs. The representative was unhelpful and unapproachable, although we had paid our insurance through Rentalcars.com, this was meaningless and you are then presented with further insurance via… Read Full Review

By Goldcarrental

Written on: 04/03/2015

Dear customer,

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Stay away from Goldcar. They're liars and cheats. ”

Written on: 19/02/2015

if you've booked through an agency, and your booking includes Comprehensive insurance, Goldcar will tell you, when you turn up to collect the car, that the cover you've got is NOT comprehensive, only third party, and you either have to take out their insurance, or leave a hefty deposit. It turns out that, in actual fact, what they're virtually blackmailing you into is just extremely expensive add-on cover for things like wheels, glass etc, which most customers don't want or need. Either be… Read Full Review

By Goldcarrental

Written on: 25/02/2015

Dear customer,

We are sorry to hear that your experience with us was dissatisfying. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“I have to admit, I'm cheated!”

Written on: 17/02/2015 by dyKilgore179 (1 review written)

I would like to warn for this car rental company that is by far the worst I've ever been through. I have to admit, I'm cheated! Hope that no one else needs to have the feeling of beeing cheated, I will never recommend a company that double the cost from booking to billing! I rented a car in Gran Canaria for 17 days with a confirmed total cost of 480€ and the billing ended at 691€ I dont expect to get anything than a standardized answer from Goldcars representative… Read Full Review

By Goldcarrental

Written on: 25/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Gran Canaria was not as expected. I always do my best to try to explain and answer questions from our customers. I would like to investigate your case to see if there were any irregularities. Please send me your contract number by replying to this comment, and I will respond as soon as possible.

Kindest regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Avoid Goldcar”

Written on: 12/02/2015 by mlWoods1991 (1 review written)

When booking a car for my one-week holiday in Fuerteventura, Spain, I came across Economy Car rentals which seemed less expensive than other companies. When I arrived at Goldcar rental desk, there was a queue to get my car for more than an hour. All customers seemed unsatisfied until I got my turn and I understood why. Although I had chosen full insurance package I was asked to pay extra 109 Euros for the insurance (because car provided insisted that I had no insurance at all). Besides, I was… Read Full Review

By Goldcarrental

Written on: 17/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Fuerteventura was not as expected. We are trying to solve the waiting time issue by opening auxiliary offices.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee; this is explained during the booking process through Economy Car Rentals. A Full to Full plan is also offered and explained during the booking process on our website.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“GOLD CAR, never again!!!!!!!”

Written on: 11/02/2015 by cdMiller39 (1 review written)

Please avoid. Its the worst one!!! … Read Full Review

By Goldcarrental

Written on: 17/02/2015

Dear customer,

We are an international company with offices in Spain, Portugal, Italy, Andorra, Malta and Morocco, serving more than 1 million customers a year, many of them regulars and members of our Customer Club.

If you have any questions please respond to this comment or contact me on my Facebook profile (Victoria Rumside).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Booked with 35€ and paid 150€”

Written on: 10/02/2015 by asiourd (1 review written)

Everything already said by others...: - Intimidating way to force you to get full insurance - Extra charges for refueling although I returned it full tank! - Unpleasant clerk - bored to move. Made ME check the state of the car - Even charged me for sending me an email with a ticket I got (for which I have my doubts) The worst car rental experience ever. AVOID LIKE HELL… Read Full Review

By Goldcarrental

Written on: 11/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Rome was not as expected.

• Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

• Allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. A Full to Full plan is also offered and explained during the booking process.

• We check the vehicle when they are returned, to save time on delivery.

• As explained in our T&Cs: “Goldcar reserves the right to charge the customer an extra €40 for the administrative costs it incurred for processing and sending notice of the fines, parking fees, sanctions, and court costs caused by infringement of highway regulations, laws, rules and by-laws, incurred by the customers during the rental period, to the competent authorities.”

If you have any other questions please contact me through my Facebook profile (Victoria Rumside).
Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“GOLDCAR IS A SCAM”

Written on: 10/02/2015 by Izaiah289 (1 review written)

They show you a very good price which increases the moment you pick the car up. I have rented many cars in my life with a lot of different companies also in different countries, and Goldcar is the only one I ever found what charges you when you give back the full tank (!!!????) Their basic insurance doesn´t include road assistance, and they charge a fortune for a normal insurance. Also they´ve been fined 15,5M € by spanish authorities for pricing arrangement  NEVER GOLDCAR… Read Full Review

By Goldcarrental

Written on: 20/02/2015

Dear customer,

We are sorry to hear that your experience with us was not as expected. Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. With this policy, customers benefit from our Quick Return System; they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

Please note that our basic coverage has a series of exclusions (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Worst car rental ever”

Written on: 06/02/2015 by Dangermo (1 review written)

This is simple extortion: 1. Internet price 73 euros. Full insurance included ' quote' january 2015 south Tenerife airport. Internet search ' easycars' 2. No mention of fuel policy 1. When you arrive at the airport they tell you insurance is only third party and you must pay 89 euros. Alternative a 800 euro deposit. 2. 70 euros for a full tank. Real cost 39 euros. 3. They then add tax Final bill 268 euros Their company has no shame and their owners no ethics. The people who own… Read Full Review

By Goldcarrental

Written on: 10/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Tenerife was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee. This is explained during the booking process through Easycar.

Sincerely,
Victoria R.
Goldcar representative

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Ari11's Response to Dangermo's Review

Written on: 08/02/2015

fully agreed and echoed

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★☆☆☆☆

“ici c est clair. c est du RACKET organisé...... a...”

Written on: 06/02/2015 by Bennett322 (1 review written)

ici c est clair. c est du RACKET organisé...... a fuir en courant .Qu' ils disparaissent et au plus vite. Dommage de terminer des vacances dans un si sympathique pays(PORTUGAL) avec cette situation de malhonnêteté caractérisée… Read Full Review

By Goldcarrental

Written on: 10/02/2015

Dear customer,

We are sorry to hear that your experience with us in Portugal was dissatisfying.

If you would like me to review your contract, please respond to this comment with your booking number.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Avoid this company ”

Written on: 04/02/2015

I arrive in Lisbon airport on the 25th January , i made a reservation with rentalcars.com , I paid straight away , made even a payment for damage excess refund , upon arrival at the desk there was another customer arguing with one of the employes , I was asked for a credit card that I did not have as mine was a debit card, the person was telling me about insurance etc... Bla bla, at the same time the other customer arguing still, in the middle of all that stress my partner said I have my credit… Read Full Review

By Goldcarrental

Written on: 06/02/2015

Dear customer,

We are sorry to hear that your experience with us at our office in Lisbon was not as expected. Please note that our basic coverage has a series of exclusions (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card.

If you would like me to review your contract, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“parasitic car hire company”

Written on: 03/02/2015 by riksalt (1 review written)

22Jan2015 and 30Jan2015 I was charged 35eur and 40eur, withought my permission or any prior explanation whatsoever. That is 4 months after I have used their services. please block your card after using gold car or they will charge it again and again… Read Full Review

By Goldcarrental

Written on: 04/02/2015

Dear customer,

Please respond to this comment with your contract number, so that I may look into these extra charges. You should have been sent an email notifying of them, please check your spam folders. The 40€ charge is probably our fine admin fee, in which case you will receive the actual fine from the local authorities (they take a while in Italy).

Kind regards,
Victoria R.
Goldcar representative

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Riksalt's reply to Goldcarrental's Comment

Written on: 04/02/2015

contract number: 7446458

I have not received any prior explanation about the charges. you have no right to charge my card or keep any information about it whatsoever.

If there was an actual fine you should deliver me an official letter from police or parking authorities.

I am trying to contact but I am being ignored.

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By Goldcarrental

Written on: 11/02/2015

Dear customer,

Thank you for providing your contract number, I will look into this fee and answer you ASAP.

Kind regards,
Victoria R.
Goldcar representative

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