GoldCar Rental Reviews - www.goldcar.es

0034965943520
★☆☆☆☆
1.2 / 5
2043
5.3% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
GoldCar Rental - www.goldcar.es - Ask a question now

Media Gallery for GoldCar Rental - www.goldcar.es

GoldCar Rental - www.goldcar.es

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Me,my wife and my daughter rented a car in Gran...”

Written on: 23/05/2016 by Andreas.hoyem (1 review written)

Me,my wife and my daughter rented a car in Gran Canaria from Goldcar, at the airport. We did not take all the extra insurance they try to sell you at the counter. Their deposit is very high because of this. The car was delivered in a very dirty condition. We checked the car everywhere for scraches and bumps and delivered the car in the same condition as they gave it. Still they charge me 150 euros for a mark that was not made by us, looks like a pencil mark by the picture they showed me 1,5… Read Full Review

Report this review
★☆☆☆☆

“NEVER RENT THE CAR WITH GOLDCAR!! ”

Written on: 23/05/2016 by HanaV (1 review written)

The lady at the airport told us about the deposit 1 100 €, that's why we needed to guarantee with the credit card, but in the end she gave us the contract with the 260 € costs and they stole this amount from our account. Goldcar is the gang of cheaters. Indredible behavior!!… Read Full Review

Report this review
★☆☆☆☆

“Unpleasant scaremongers ”

Written on: 22/05/2016 by Claytonju1982 (1 review written)

Worst car hire experience I've ever had, and I've had some bad ones. Paid £100 for a weeks car hire in March 2016, about what I expect. On arrival tired after a long flight from London to tenerife with a crying toddler I was greeted by a very long slow moving queue, far longer than other hire companies. When I finally reached it, just wanting to get my car and get to my villa to relax, The woman behind the counter then proceeded to try to scare me into paying an extra £150 for insurance… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Wanna get ripped off ? Then book Goldcar”

Written on: 20/05/2016 by gerdyb (1 review written)

I have rented a few times from them because they appear to be cheap but they really aren't in the end. This company Will try to sell you insurance at a way too high price Will intimidate you if you don't want their insurance Will charge you too much for fuel Will charge for damage that you did not cause Of course they also have the worst customer service. If you should think about complaining, don't expect a serious answer. What you can expect is a standard answer that will be not useful at… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Best car rental prices? What a joke! A daylight robbery!”

Written on: 20/05/2016

The car rental from Goldcar, via online, was the worst experience i've had. Once arrived in Tenerife Airport, the big "surprise" was that instead of 84 €, that they confirmed by email to be the total price for 9 days, they retained from my credit card the huge sum of 473€ (590$), for taxes, fuel, late hour pickup fee, car cleaning etc., etc.! Finally, we paid for the car more than for two air tickets Bucharest-Tenerife-Bucharest! Please do not EVER rent a car with Goldcar! … Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that the price advertised online is only the basic rental charge, fuel and a deposit or additional coverage are not included.

If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Goldcar made us miss our flight!”

Written on: 19/05/2016 by davidcostigan (1 review written)

We've been going to portugal for several years, last year i decided to change the car rental to Goldcar. The experience last year was ok, however this year they were horrendous. We arrived to drop off the car but no one was around, so i queued in the office for what seemed like an eternity. I complained verbally but got told i should have arrived earlier. Eventually after queuing for an eternity, they inspected the car and i handed back the keys. At this stage it was getting close to the… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that our prices are among the most competitive in the rental-car sector; offering +37,000 vehicles in offices in Spain, Andorra, Portugal, Italy, Malta, Morocco, France, Greece, Croatia, Netherlands, Romania and Mexico serving more than 1 million customers a year (1% of which complain online).

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Horrible experience!”

Written on: 19/05/2016 by Claudia999 (1 review written)

It appears I am not the only one who had a horendous experience with this car rental company Goldcar. I am an upset customer who got a quote of 83 Euros but ended up paying over $600 in hidden fees and charges that were taken without my consent. This is a dirty business. I am disgusted by the fact that they have only good reviews on their website, meanwhile NOBODY is a happy customer after renting from them! Stay away, do not rent from them… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that the price advertised online is only the basic rental charge, fuel and a deposit or additional coverage are not included.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“WORST EVER”

Written on: 19/05/2016 by Glasgow12 (1 review written)

Booked a car from Goldcar Tenerife airport. Worst mistake ever. Had to wait 3 hours in a queue to get the car and then when I got to the desk the hard sell started for insurance cover. Didn't want the extra insurance so told I had to pre-auth 1100 euros in case of damage. When we went to get the car allocated it was nowhere to be found in the car park so had to go back to the desk again and wait another hour before we were allocated another one. On return their rep checked the car and agreed it… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

We are trying to solve the waiting time issue by opening auxiliary offices. We are also doing daily schedules to serve our customers in the fastest possible way depending on the number of bookings at every moment of the day. Also, please note that a Priority Check-in service is available for a reasonable extra fee.

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“this company is the king of rip off ”

Written on: 19/05/2016 by goldcaar (1 review written)

the pick up was smooth enough but on return the service was shocking with only one person there and she was talking on the phone all the time. Then the 100% rip off, the wheel trim had a slight scratch no longer than 3cm and 2mm width not a deep cut just a very slight mark. This was not on when I took the car out I admit but how it happened I honestly don't know and with all the bad roads it could have happened at any time. This wonderful company then charged me £300 for a new wheel. If that… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding the extra charge for damages, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Hidden Costs & Appalling Customer Service!”

Written on: 16/05/2016 by TobyNewton (1 review written)

Booked via an online comparison website, arrived to collect the car at Ibiza Airport and there were several people already complaining to them about the cars and poor service standards! I was forced into paying an additional £100 to take their top insurance policy even though I had taken an additional policy via another company! The service from the attendant was rude and aggressive! I would never ever use this company again and really wish I had checked the reviews about them online and the… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Note that if you purchased insurance with a third party, it will cover the franchise but not the vehicle itself. For this reason we must block a franchise that covers damages not included in our basic insurance. To avoid problems like the one you mention, we offer additional insurance.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“SAVE YOURSELF THE PAIN AND WORRY”

Written on: 14/05/2016 by Lynnward1 (1 review written)

I will keep it brief , but can only reiterate what thousands have said already " PLEASE DON'T RENT WITH GOLDCAR ". It will be a mistake , you will regret it , and you will pay for it . They are possibly the worst company you are ever going to come across with staff who use their job as a playground for disrespecting people , knowing they will get away with it because their actions go unquestioned and such behaviour has become the norm . The whole experience is sadly a joke , but the joke will… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that our prices are among the most competitive in the rental-car sector; offering +37,000 vehicles in offices in Spain, Andorra, Portugal, Italy, Malta, Morocco, France, Greece, Croatia, Netherlands, Romania and Mexico serving more than 1 million customers a year (1% of which complain online).

You are very welcome to try our services. If you have any specific questions please respond to this comment with your query.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Awful experience with gold car - would NEVER...”

Written on: 12/05/2016 by Natalia555 (1 review written)

Awful experience with gold car - would NEVER recommend. Booked the car through the vueling website when booking our flight, including full insurance cover. Arrived to Spain at night to pick up the car at 11pm. On arrival we were told we had to pay an extra €50 late night collection fee - there was NO mention anywhere when we booked, or on the booking confirmation that there would be this extra charge. We were also informed that our insurance was void because we booked it through a third… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Please note that as explained in our T&Cs, there is an additional local charge for all vehicles collected outside office opening hours.

If you would like me to review your contract regarding the extra charge for damages, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“DO NOT USE!!!!! DO NOT USE!!!!!”

Written on: 12/05/2016 by JenCou (1 review written)

Goldcar, Just writing to you with regard to your counter at Treviso airport. We arrived at 1730 from Dublin on 3rd May with an online booking voucher via AutoEurope. There were only two other people in front of us but yet we were kept waiting for over two hours until we were able to actually drive away in our rented car. I have no idea why this process took so long when all of our information had already been entered at the time of booking. I have rented vehicles all over the world and I have… Read Full Review

By Goldcarrental

Written on: 22/05/2016

Dear customer,

Allow me to explain our fuel policy; during the booking process customers have the option of purchasing two fuel plans: our Flex Fuel plan, where the customer pre-purchases a full tank and receives a refund for unused fuel (no need to return it empty), minus a handling and administration fee. The second plan is a Full to Full, where the customer pre-purchases a full tank and is refunded the same amount when returning the vehicle with a full tank.

Note that if you purchased insurance with a third party, it will cover the franchise but not the vehicle itself. For this reason we must block a franchise that covers damages not included in our basic insurance. To avoid problems like the one you mention, we offer additional insurance.

If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment

Lynnward1's Response to JenCou's Review

Written on: 14/05/2016

Brilliant and accurate review . Sadly I experienced the same treatment today . What a shame a company is allowed to continue trading in this way . We can only hope the word spreads and they cease to trade

Reply to this comment

Jencou's reply to Lynnward1's Comment

Written on: 14/05/2016

I'm so sorry u had to experience this as well. It's impossible to even reach the company so I just posted this in as many forums as possible to try and spare even one other person

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Do not rent a car with Goldcar”

Written on: 11/05/2016 by jcCassidy386 (1 review written)

Even if they told us everything was fine at check-out, they sent us an invoice after and kept 120 euros from the deposit. In addition before check-in they intimidating us to take their insurance. It was the same for other customers present at same time in the office… Read Full Review

By Goldcarrental

Written on: 12/05/2016

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding the extra charge for damages, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“What can I say apart from what a fool I was to book...”

Written on: 11/05/2016 by 440Galloway (1 review written)

What can I say apart from what a fool I was to book with goldcar. Never will I again book without prior reading of reviews. Total rip off company and lairs. I booked throu rental cars thinking I was getting the best deal well how wrong I was. Paid £79. For a 7 seater for my 5 friends and I. When I arrived at palma airport I went to collect the car and was told I needed to buy insurance at a cost of 95 euros. When I stated I already had paid for a complete package I was told that wasn't the… Read Full Review

By Goldcarrental

Written on: 12/05/2016

Dear customer,

Note that if you purchased insurance with a third party, it will cover the franchise but not the vehicle itself. For this reason we must block a franchise that covers damages not included in our basic insurance. To avoid problems like the one you mention, we offer additional insurance.

Regarding the extra charge for damages, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Avoid at all costs ”

Written on: 10/05/2016 by LP1974 (1 review written)

Very poor service, think your getting a good deal but you are not. AVOID AT ALL COSTS. This company are cheats and continually try to bully customers. Extra Insurance is insisted and they take out money without consent. They then play the language card and then refuse to refund - ROBBING GITS, will never use again… Read Full Review

By Goldcarrental

Written on: 10/05/2016

Dear Costumer,

Please note that when purchasing a coverage with a third party it only covers the possible damages after leaveing a deposit of up to 2000€ upon arrival at the office. As an alternative to leaving the deposit, we always offer our Super Relax Cover.

I hope this information is useful.

Regards,

Goldcar representative.

Reply to this comment
Report this review
★☆☆☆☆

“ They list a reasonable price for the rental. Then...”

Written on: 09/05/2016

 They list a reasonable price for the rental. Then they take your money every way they can. They asked if we wanted extra insurance, we said no we were covered by our credit card. But they added it anyway then said that they couldn't refund it, because we had gotten the benefit of the coverage. And they charged us an exhorbitant fee for "extra cleaning." When I asked for photos, they sent some showing a little sand on the floor mats. These tricks more than doubled the cost of the… Read Full Review

By Goldcarrental

Written on: 10/05/2016

Dear costumer,

Please note that any insurance purchased with a third party just covers the possible damages after leaving a deposit of up to 2000€ upon arrival at the office. Goldcar always offers an alternative to leaving this deposit which is the Super Relax Cover, for your own peace of mind.

Regarding the special cleaning fee, it is charged when our collegues at the office need to give the car extra cleaning time when it hasn't been returned in optimal conditions.

I hope this information is useful.

Regards,

Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“What can I say apart from what a fool I was to book...”

Written on: 09/05/2016 by Killieok7 (1 review written)

What can I say apart from what a fool I was to book with goldcar. Never will I again book without prior reading of reviews. I booked throu rental cars thinking I was getting the best deal well how wrong I was. Paid £79. For a 7 seater for my 5 friends and I. When I arrived at palma airport I went to collect the car and was told I needed to buy insurance at a cost of 95 euros. When I stated I already had paid for a complete package I was told that wasn't the full insurance and if I didn't want… Read Full Review

By Goldcarrental

Written on: 10/05/2016

Dear Killieok7,

Please note that as it is clearly stated on the broker's site, it is compulsory to either leave a deposit or alternatively purchase our Super Realx Cover for your own peace of mind.

Regarding the fuel, the car is delivered to you on a full tank so you are required to pre-purchase the fuel and once the car is returned, the corresponding amount remaining in the tank is refunded into your account, minus a handling fee which is non-refundable.
As I can see our collegues have already been dealing with your case. In case of needing assistance, please contact them further.

Regards,
Goldcar representative

Reply to this comment
Report this review
★☆☆☆☆

“Goldcar Burglars.”

Written on: 07/05/2016 by nycrancster (1 review written)

No Petrol guarantee refund. They said the car had to be cleaned. No chance. It was returned in perfect condition. Strangely, the cleaning bill was 60 euros. Exactly the same as my fuel deposit! Looking on line now I can see how many people have been ripped off by Goldcar. Be warned… Read Full Review

By Goldcarrental

Written on: 10/05/2016

Dear nycrancster,

We would like to look into this. Please reply to this message indicating your contract/reference number and we will get in contact with your office regarding your query.

Regards,

Goldcar representative.

Reply to this comment
Report this review
★☆☆☆☆

“avoid avoid avoid”

Written on: 07/05/2016 by badger20 (1 review written)

upon arriving at malta airport goldcar insisted they put 1450 euros on my credi card just incase of speeding tickets,parking fines or damage to car which would be refunded to my card within 20 days of my return home i started to get a uneasy feeling about this co. picked up car at airport car park car already had numerous scratches and scuffs to bodywork we filled in a form to point out various faults with car. returned car at end of holiday to be told by golcar staff that it had new damage to… Read Full Review

By Goldcarrental

Written on: 10/05/2016

Dear Badger 20,

We would like to look into this. Could you please reply to this comment indicating your contract/reference number? This way we can access your rental details and we can get in contact with the office in Malta.

Regards,
Goldcar representative.

Reply to this comment
Report this review
overview