GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“Forced to buy extra service”

Written on: 28/05/2017 by Wadett238 (1 review written)

After years of experience, I can tell you that this is the worst I ever seen. I reserved my car in Bari Airport and I was forced to buy an extra insurance that costed 200% of the car itself. Also I was told that I could be charged for extra cost on their discretion if after the car return they find a scratch of 2cm at the cost of 600 EUR. Moreover, in case of no insurance, if the car was broken they charged me for 300 EUR minimum (!!!) for the assistance. I told "ok, but if the car is not… Read Full Review

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★☆☆☆☆

“Stay Clear! ”

Written on: 23/05/2017 by Helso1979 (1 review written)

I have hired cars on many occasions and this was without doubt the worst experience. I was almost forced to buy extra insurance, and when I refused I was treated disgracefully. On arriving home I found I had been charged extra for a diesel car, which I had neither requested nor wanted. I had been told I would get my deposit refunded once I brought back full fuel tank, At no time was I told about surcharge for diesel car. I will never hire a car with them again and would not recommend this… Read Full Review

By Goldcarrental

Written on: 24/05/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Goldcar Representative.

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★☆☆☆☆

“Criminals! ”

Written on: 21/05/2017 by dhCardenas493 (1 review written)

We rented cars in many countries and also with cheaper companies in the last years, but we never experienced something like we did with Goldcar in Cyprus. We said that we'd come to get the car at nine o'clock in the morning, because we landed at 2 o'clock in the night and it would cot about 47€ to get the car outside their office hours, but nobody was there and their office is some kilometres away. After about twenty minutes a young woman came and told us that she thought we would come with… Read Full Review

By Goldcarrental

Written on: 24/05/2017

Dear customer,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that flight numbers are essentials. If you have put it on your booking info. our agents would have checked this matter and know when you'd be landing. That way they would have been able to wait for your arrival. Regarding the deposit and damages issues, please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Goldcar Representative.

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★☆☆☆☆

“Do Not Use This Company.”

Written on: 20/05/2017 by weGreene388 (1 review written)

We booked a small car with Goldcar at Madeira Airport for 4 days. On collection they tried to get us to upgrade to a larger car as "small cars won't go up the hills in Madeira" - rubbish,they do. They tried to upgrade the insurance - it cost more than the basic car hire! I have an annual car hire excess insurance policy - they told me it didn't cover anything - it does. When we found our car in the car park there was damage on the rear bumper that was not on the paperwork - we took a photo of… Read Full Review

By Goldcarrental

Written on: 24/05/2017

Dear weGreene388,
Thanks for your comment.
We're trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that all of our basic procedures are stated on your confirmation voucher as well as on your contract. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Goldcar Representative.

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★☆☆☆☆

“Don't go near”

Written on: 06/05/2017 by Griffin-Alt449 (1 review written)

Booked a car hire in Minorca in April overall ok except informing me when I picked the car that if I had specified full to full I wouldn't have paid local tax. No mention of that on website. But my main gripe is two weeks later I booked for 4 days in malaga, everthing seemed ok until I went to the desk and they told that I had booked in menorca which was obviously a computer error but when I said to the counter Clark just to swap it over he said it was not possible and that I would have to… Read Full Review

By Goldcarrental

Written on: 08/05/2017

Hi,
Thanks for sharing your opinion, it's quite important for us to improve our services.

Please contact our Customer Service department directly and they will review your case again with the accounting department. You can do it through this link at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Shocking - DO NOT HIRE FROM THEM!!!”

Written on: 06/05/2017 by RoyLarsen (1 review written)

No stars for them, who fabricate damage to the car and then charge you for it. They lure you in with cheap prices and then add false charges. This is how they make their money. What is the EU doing about this? If you value your hard earned money, keep well away from this company… Read Full Review

By Goldcarrental

Written on: 08/05/2017

Hi,

We’re very surprised with your comment. Goldcar is a leading company in the sector with more than 85 offices around the world and always with hope of growing and expanding. Our staff is trained to offer an efficient, personalized, satisfactory and polite customer's attention. Furthermore, we have one of the youngest and most extensive fleets in Europe with over 50,000 vehicles which, on average, are less than one year old.

Regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Forewarned is Forearmed - NEVER RENT FROM THESE PEOPLE”

Written on: 04/05/2017 by briporsche (1 review written)

Look at their score folks -- could a rental car company score any lower?? So my deal is the 150Euro cleaning fee latched onto my bill when I returned the car with minor dirt on the carpet in front of the two front seats. This charge, for a 10 minute sweep. What do they pay people in Spain that work for rental car companies -- $200/hour?? Shame on me for not checking these guys out first. They are also very pushy on the insurance despite me having all the coverages… Read Full Review

By Goldcarrental

Written on: 08/05/2017

Dear Icustomer,

Thanks for sharing your opinion, it's quite important for us to improve our services.

Please contact our Customer Service department directly and they will review your case again with the accounting department. You can do it through this link at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Avoid at all costs ”

Written on: 02/05/2017 by Tom1982 (1 review written)

Be very careful with Goldcar, I recently hired a vehicle in Spain through the Gold lace website, I didn't request super relax cover, I did request the flex fuel option so knew that I had to leave money for the tank of fuel and a service charge which I didn't have a problem with. When I collected the car the bill was presented to me in Spanish, again I didn't have a problem with this after all was in Spain, I did however ask the agent to clarify what I was being charged for, I also specifically… Read Full Review

By Goldcarrental

Written on: 02/05/2017

Dear customer,

Thanks for your comment. It's quite important for us to improve our services.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“if its too good to be true...”

Written on: 02/05/2017 by thesundowns (4 reviews written)

paid £34 for a three day hire through a broker site. This was including insurance. Arrived at desk in Mallorca Airport to be told "that's not insurance, only we insure the car". They then asked for 1400 euro deposit PLUS a fuel deposit for a tank of fuel - which is held on your credit card for 1 month - why such a long time? None of this was made clear at time of booking. It should be bold and in-your-face for something like that. Deposits I fully accept but for such a large amount and for… Read Full Review

By Goldcarrental

Written on: 11/05/2017

Dear customer,

Thanks for taking your time to share your opinion.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“if its too good to be true...”

Written on: 02/05/2017 by thesundowns (4 reviews written)

paid £34 for a three day hire through a broker site. This was including insurance. Arrived at desk in Mallorca Airport to be told "that's not insurance, only we insure the car". They then asked for 1400 euro deposit PLUS a fuel deposit for a tank of fuel - which is held on your credit card for 1 month - why such a long time? None of this was made clear at time of booking. It should be bold and in-your-face for something like that. Deposits I fully accept but for such a large amount and for… Read Full Review

By Goldcarrental

Written on: 02/05/2017

Dear customer,
After reading your comment, I understand that you booked a third party's coverage.
Therefore, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.
Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“BE WARNED”

Written on: 02/05/2017 by McGrawhs45 (1 review written)

BE WARNED! Hired a car from them. Didn't take out their insurance as had bought separately. Went round the car with their member of staff who highlighted the various damaged parts of the car and he said what would and wouldn't be recorded. I had also videoed the car. On return, the member of staff immediately went to passenger door and pointed out a scratch. Thought that was odd as it was the opposite side to where she was in the office. Said it was new, so showed the video which they refused… Read Full Review

By Goldcarrental

Written on: 02/05/2017

Dear customer,

Thanks for your comment, it is very important for us to improve our services.
Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Hard sell to take out Goldcar's additional insurance...”

Written on: 27/04/2017

Hard sell to take out Goldcar's additional insurance and when not taken into paying for accidental damage not caused by yourself. In this instance the car had been involved in an accident prior to my rental period and upon returning the car I was blamed for the damage caused costing hundreds of pounds and I'm currently contesting this with video evidence taken at the start of the rental period. When I complained about the damage to the car before leaving at the pick up Goldcar staff just… Read Full Review

By Goldcarrental

Written on: 02/05/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of clients is essential to do so.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Goldcar Car Hire (Malta Int Airport) Beware they're...”

Written on: 25/04/2017 by JackSheldrick (1 review written)

Goldcar Car Hire (Malta Int Airport) Beware they're bad and they make their money from shamming people for extortionate prices. If you've already booked with them and don't want to cancel as there is a high fee make sure to take pictures of the car before hand and a videos is a must! don't make my mistake. When i returned the car i admit i had a slight scratch (just a scratch no dents etc) on the front bumper, i had got charged 440 euros for this on top off, 130 damage admin fee and 80 euros… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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Jacksheldrick's reply to Goldcarrental's Comment

Written on: 15/05/2017

Please can you be more specific, i cannot not see where it says submit a query?

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★☆☆☆☆

“The worse rental company”

Written on: 23/04/2017 by Stephany12 (1 review written)

Awful company. Bad service, terrible car quality, and worse of all they cheat. We waited over an hour to pick up the car which we had booked online. They were very insisting on selling extra insurance cover even though we had insurance. The dashboard showed the tank was a quarter empty. They said not to pay attention to it as the dashboard was broken and the tank was full. Lie! I filled the tank and the dashboard was fine. Never ever will I consider this company… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to imrpove our services and the opinion of customers is essential to do so.
Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.
Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Insurance pushed on us. Scamers. ”

Written on: 21/04/2017 by SMoreira (1 review written)

I reserved a car with Goldcar Hire. When I got to airport for puck up, it started off good. Then we get to the Insurance part of the transaction. So since I'm a seasoned traveler I have a Credit card that has an amazing travel and car rental insurance. That why I pay a yearly fee on this card. So I answered like all the other thousands of times in all parts of the world. No thank you. My cars coverage car rental insurance. The girl at the counter than said she would have to charge $1400.00 to… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of clients is essential to do so.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Charged for damage there already”

Written on: 18/04/2017 by Taylor189 (1 review written)

terrible company - charged special cleaning fee of 30 euros despite no dirtier than normally when hiring a car. Charged 200 euros for a tiny dent which was there already (along with around 50 other dents) It's a racket and they should be made accountable. I don't plan to pay this seemingly fraudulent enterprise anything… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.

Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,
Victoria R.
Goldcar Representative

Reply to this comment

Saturn123's Comment

Written on: 27/04/2017

I too have been shammed by Goldcar in Majorca for a similar incident being blamed for damage to the car not caused by myself, currently disputing the claim. I beleived I was given the duff car when I didn't agree to take out their added insurance cover so that i could be scammed into paying hundereds of pounds for damage caused by someone else. This seems to be normal practice with goldcar, never again

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★☆☆☆☆

“Never use Goldcar rental! Money grabbers!”

Written on: 17/04/2017 by Wesleyh234 (1 review written)

I was given a Ford Fiesta, small car, full of dents and scratchs, lack of power and faulty radio, difficult to open the bonet as the catch was damaged! When returning the car no one in the car park office to check. Note by the door saying "back in 5 minutes". We were waiting 25 minutes and no one appeared. Received a no reply e-mail with the bill charged 1.210.00 euros deposit refundable in a few days to your account. Why? it should not been charged at all. They are playing with your money… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
Please contact us directly from our Customer Service system at the bottom right of our website, you can submit a query.

Kind regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Avoid at almost all cost, otherwise you will be hit ”

Written on: 13/04/2017 by EnriqueDaugherty208 (1 review written)

If you avoided all other stings, this one will still hit you. :( 5.1 Fast Return System (FRS): Our Fast Returns System (FRS) service enables Clients who receive their vehicle with a full tank of fuel to return them without having to worry about how much fuel is left. FRS also implies the activation of the "flexible time" service, which allows Client to return the vehicle outside Goldcar branch opening hours. WARNING: Please note that the flexible time service is only available on selected… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

We would like to know more details about your experience with us so we could improve our services.

Regards,

Victoria R.
Goldcar Representative

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★☆☆☆☆

“Goldcar's hidden charges and hard sell”

Written on: 12/04/2017 by Samfortescue (1 review written)

At first the Goldcar agent at Marseille airport was kind to me and my two year old daughter. We'd been travelling since 4am and my toddler was beginning to get tired. The agent explained that I had to pay €27/day extra for full cover. I declined and we entered a 20 minute stand off. She kept asking why I didn't want the extra cover and saying it was a bad decision. She kept prolonging the conversation as my tired toddler became more and more squawky - clearly hoping I would capitulate to save… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of clients is essential to do so.
Thank you for your post. We're always trying to improve our services and the opinion of our clients is essential to do so.

On the issue you described, please let me explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Hope to see you soon,

Kind regards.

Victoria R.
Goldcar Representative.

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Tom1982's reply to Goldcarrental's Comment

Written on: 02/05/2017

What a load of rubbish, Goldcar are a complete sham, I was sold insurance without even asking for it,

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★☆☆☆☆

“Goldcar- Never again ”

Written on: 09/04/2017 by Makenaq12 (1 review written)

After our last rental at goldcar in Nice, France, I said never again. They had a mini van for three passengers to get to the very far remote lot, so we had to wait ages to get to the car and then deal with the useless and unhelpful staff. Unfortunately my husband was tricked into Their offer on holiday cars.com for this trip to Milan. .first we waited for an hour to get our keys, being bipassed by many people in the queue who did not have reservations so got priority service. During the wait… Read Full Review

By Goldcarrental

Written on: 27/04/2017

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.

Please let me explain that we make daily arrival plannings but, unfortunately, there are mishaps out of our control, such as a delay of a flight for example.
Also we offer a personalized customer service, and for that reason some customers need more attention time than others.

Nevertheless, I'm happy to tell you we're working hard to open new branch offices to reduce waiting time of our customers and inconvenience due to it.

Also I would like to explain you we have a Priority Check-in service you can add during the booking process. With this service you don't need to worry about queues, because there is an exclusive desk for it.

Kind regards,
Victoria R. Goldcar representative

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