GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★★★★☆

“GoldCar Bordeaux ”

Written on: 04/09/2015 by Tobycatton (1 review written)

Am writing a review for this company since I had virtually no problems with them, and considering the amount of bad press they are getting here - I will do my bit to clean up their poor image! I picked up my Car from GoldCar Bordeaux on the 12th of August. Though they only had one staff member on desk he was efficient and spoke English very well. No hassle, just had to pay my car + fuel deposit. (FYI I booked through rentalcars.com who pestered me to take out insurance so I did - but if you… Read Full Review

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★☆☆☆☆

“Rip off Goldcar Bilbao”

Written on: 03/09/2015 by 84Snyder (1 review written)

Charged twice the amount for fuel. Service light on dashboard. Car ran out of oil and they would not reimburse me for filling! Rude and unhelpful… Read Full Review

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★☆☆☆☆

“Hideous pressure selling and long wait times”

Written on: 03/09/2015 by CannonKemp (1 review written)

Pisa airport. Very long waiting time to pick up the car. Was told that the independent insurance excess waiver I had purchased was useless. Was then subjected to ten minutes of high pressure sales talk to purchase Goldcar insurance for an extra 200 euros. This involved lots of scare tactics. I refused this. I was then told where to pick up the car and that it had no damage. I asked for a map of the car and was told I couldn't have one as there was no damage. I then video recorded the… Read Full Review

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★☆☆☆☆

“Worst car retal company in the world”

Written on: 03/09/2015 by ntUnderwood44 (1 review written)

I don't understand why the people still renting cars in this company with all the bad comments and bad experiences that you can find in the web for different users. Unfortunately I used Doyousapain to rent my car and they lead us to GOLDcar. The first complain is the insurance that is not optional because they force you to get the insurance because if you don't get it they charge your credit card with 2000 euros and freeze this amount for a month. This is something that you notice when you have… Read Full Review

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★☆☆☆☆

“PLEASE PLEASE DON"T HIRE A CAR THROUGH THIS COMPANY IN...”

Written on: 27/08/2015 by robynholmes-cannon (1 review written)

IF you are looking to hire a car at Pisa Airport for your Tuscany travel needs I strongly suggest you do not use GOLDCAR rental as they will rip you off and make you wait for hours to get your vehicle then if you do not buy their insurance they will invent damage to the car on your return and deduct it from the credit card you must use to rent the car if you don't buy their insurance. I was charged 640 pounds for no damage. They simply said there was a dent after we left the country with no… Read Full Review

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★☆☆☆☆

“Bulk of reviews is absolutely true, avoid this company!!”

Written on: 27/08/2015 by Crawfordys261 (1 review written)

Booked a Goldcar car through rentalcars.com, and ended up paying more than double the advertised price : extra insurance which is almost impossible to get out of, excessive fuel charges, return the car with an empty tank (try this!!), ... Best of all was the rental of a children’s seat : paid close to 80 euros, and saw the EXACT same seat in Carrefour for 10 eur to BUY! Really unbelievable. @Victoria R: i appreciate your answers but you should get another job, you don’t want to work for… Read Full Review

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★☆☆☆☆

“A total rip off !”

Written on: 27/08/2015 by IsiahBarnes (1 review written)

We have been hiring cars on mainland Europe for almost 20 years, and this has been by far the most unpleasant experience we have ever had. On arrival, at the Gold Car desk at Pisa Airport we were treated very rudely and aggressively once we declined to take out extra insurance cover. We returned the car as we found it. However, we were charged 350euro extra for a minute scratch on a wheel rim and staining on the cover of the spare tyre. We are fully sure we are not responsible for both these… Read Full Review

By Goldcarrental

Written on: 27/08/2015

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding the extra charge for damages, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“misleading charges”

Written on: 26/08/2015 by Dexter275 (1 review written)

On hiring a car from GOLDCAR in Pisa I was told the car was not insured (although the contract clearly stated it was - subject to an excess of 2,000 euros) and they did not accept the CDW excess waiver insurance certificate taken out from the booking agent. They insisted I take out their own insurance for 140 euros (the 3rd party one was 45) against loss of excess or pay them 2,000 euros deposit. I was happy to do the latter but then they told me I wouldnt get it back for at least 28 days after… Read Full Review

By Goldcarrental

Written on: 27/08/2015

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee (the vehicle needs to be driven to be refueled and cannot be rented out in the meantime). With this plan customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked. This is explained during the booking process through our website.

Kind regards,
Victoria R.
Goldcar representative

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★★★★★

“good service and good overall price ”

Written on: 25/08/2015 by Temple239 (1 review written)

Hired a compact car (turned out to be a almost new fiesta) from Goldcar FARO for 2 weeks. Was very apprehensive given the poor reviews but everything was fine. Only a 20 minute wait to get the car at the airport. They try very hard to sell you the extra insurance, but several firm but polite no thankyou's and they get the message. As a result they take a €900.00 pre-authorisation on your credit card - but this is standard practice and the same as every other car company (just make sure you… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit. Have a great holiday!

Kindest regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Don't use this company”

Written on: 24/08/2015 by rblane (1 review written)

I hire a car entirely based on price as I am always on a budget. I'm not particularly worried about customer service, style etc. But be very, very careful when you use this company. You will end up paying far more than you anticipate. I was almost threatened by having things made very difficult for me if I didn't take out additional insurance when I arrived at the desk in Italy. I had gone through things very carefully at this end and there was the option to pay fully comprehensive. I took this… Read Full Review

By Goldcarrental

Written on: 27/08/2015

Dear customer,

Please note that the price advertised online is only the basic rental charge, fuel and a deposit or additional coverage are not included.

Please note that our basic coverage always contemplates an excess (please see our T&Cs). Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee (the vehicle needs to be driven to be refueled and cannot be rented out in the meantime). With this plan customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked. This is explained during the booking process through our website.

Kind regards,
Victoria R.
Goldcar representative

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Rblane's reply to Goldcarrental's Comment

Written on: 27/08/2015

All of the above is your standard response. However, this does not account for the fact that during the booking process fully comprehensive insurance was clearly offered (I took this) but 'peace of mind' insurance was not. It wasn't until I was at the counter that it became almost impossible to progress without taking this on additionally. This was more than hard sell. I felt that life could be made very difficult for me if I didn't take it. I will certainly not be using your company again and will not be recommending you to others. You shouldn't be marketing yourselves as budget if you are making up for this by selling expensive insurance policies and expensive fuel.

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★☆☆☆☆

“Deliberately obstructive”

Written on: 24/08/2015 by ybMurray244 (1 review written)

If you go with this car rental company, you will almost certainly regret it. For a family holiday in Tuscany we bogged two cars for a week and we definitely should not have give with this shameless outfit. When we arrived at the desk it was a barrage of extras that you had to pay for. 1) they give you the car with a full tank of fuel and take €74 as a fuel deposit which was around double the price of what it cost to fill the car and they said if we take it back with a full tank then they will… Read Full Review

By Goldcarrental

Written on: 27/08/2015

Dear customer,

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee (the vehicle needs to be driven to be refueled and cannot be rented out in the meantime). With this plan customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

Please note that our basic coverage always contemplates an excess (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card (unblocked 15-20 days later if the vehicle is returned in the same condition).

Please note that, as stated in our T&Cs, we do not accept, Diners Club, American Express, Postepay or cash at the counter and that our offices in Italy do not accept debit cards. The credit card used must be in the name of the main driver on the rental agreement.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Safety should come first rather than money”

Written on: 23/08/2015 by Cervia2010 (1 review written)

It was the 3rd time I was renting woth gold car, yes it is true you really need to read terms and conditions as the price you renting online is different to the final price.however I was aware always and I always gave them a call. They charged me 100 euros for full deposit and then they don't give you same deposit back so if you bring it full they give you 50 euros and that's all so that's the first ripped off. When I rented my car I notice that the electronic of the car was continously… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

We apologize if the vehicle you were offered was not in optimal condition; please believe that it is highly irregular. Offering top rate cars is our top priority, which is why 70% of our +37,000 car fleet is renewed annually.

If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“waiting for our deposit!”

Written on: 22/08/2015

Hired our car from Alicante airport on 16.07.15 other than very long wait at customer service, all was fine. Car was good. However we returned on 29.07.15 and still have not had our deposit back! We have emailed lots and no response. Not happy! Come on Goldcar all was going ok until this! Surely you don't need any more bad reviews?!PLEASE RESPOND! You will hear from me and I will add to my review if this is not resolved... … Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Please respond to this comment with your contract number and I will answer ASAP regarding the deposit refund.

Kind regards,
Victoria R.
Goldcar representative

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Ajgwood's Comment

Written on: 26/08/2015

8276592 please respond ASAP

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Ajgwood's Comment

Written on: 30/08/2015

I am still waiting for response to my email. I cannot accept your excuse that we signed up unknowingly to 'extra' insurance cover. We paid for fully comp insurance on booking. A deposit is a deposit. The car came back to you immaculate. No excuse to keep our deposit!

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★☆☆☆☆

“Avoid this company”

Written on: 21/08/2015 by pacoff (1 review written)

Unacceptable company services in Tenerife. Even when I hired the "special insurance", they charged me 32€ plus because the car mat was dirty of sand?!?! However, they didn't tell me this until I'm back in my hometown. How can I contest this? Rip off company… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Please note that this charge is explained in our T&Cs. If you would like me to review your contract, please respond to this comment with your reservation number.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“worst car hire ever!”

Written on: 21/08/2015 by Elias457 (1 review written)

DO NOT USE!! I can't say much more at mo, other than two hours to pick the keys up and only 4th in queue!! Only one person at desk, really?! Then things happening that ruined our holiday... Wish I could say more but I can't at mo! however.... Please pay a little extra and use another company as this one really stinks, please don't ruin your hol too as they are not worth giving any stars too yet alone yr money! Please, please do not use them! (I had to click 1 star but -100 is more like it)… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

We are trying to solve the waiting time issue by opening auxiliary offices. We are also doing daily schedules to serve our customers in the fastest possible way depending on the number of bookings at every moment of the day. Also, please note that a Priority Check-in service is available for a reasonable extra fee.

Kind regards,
Victoria R.
Goldcar representative

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★★★★★

“Go direct”

Written on: 21/08/2015

I've hired with goldcar many many times & if you don't want to be back on here writing a bad review then read on. Book the car directly with Goldcar on their website & avoid the 3rd party. Take out the super relax insurance with goldcar & not a 3rd party one that you have bought in the UK that covers you for 12 months. The super relax will cover pretty much everything that can go wrong & when you pick the car up you don't have to worry about damage that is already on the car because you have no… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Thank you very much for your positive feedback. Your loyalty is highly appreciated. Have a great holiday!

Kindest regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Goldcar car rental Bordeaux airport”

Written on: 20/08/2015

I have a house in France and regularly hire cars. Two weeks ago I used Goldcar for the first time. Wish I hadn't! 1.Long queue for the keys. 2.I was charged 89 Euros for a full tank of fuel and was told I would be reimbursed for any I had not used when the car was returned. I was also told I would incur a surcharge of 20 Euros if I returned the car full!!!! I returned the car with approximately 35% fuel left, I was reimbursed 16 Euros. Surely I should have received at least 30 Euros? Rip… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

We are trying to solve the waiting time issue by opening auxiliary offices. We are also doing daily schedules to serve our customers in the fastest possible way depending on the number of bookings at every moment of the day. Also, please note that a Priority Check-in service is available for a reasonable extra fee.

Please allow me to explain our Flex Fuel policy: customers pre-purchase a full tank and receive a refund for unused fuel, minus a handling and administration fee (the vehicle needs to be driven to be refueled and cannot be rented out in the meantime). With this plan customers benefit from our Quick Return System, they don't have to worry about refueling the vehicle close to the office before returning it or wait for the tank to be checked.

We apologize if the vehicle you were offered was not in optimal condition; please believe that it is highly irregular. Offering top rate cars is our top priority, which is why 70% of our +37,000 car fleet is renewed annually.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“I will never use Goldcar again!”

Written on: 18/08/2015 by sanda2 (1 review written)

I rented a car from rentalcars.com. I have paid full insurance. When taking the car they said that they will take 1000 euro from my card as guarantee, because actually the internet rental was a third part involved, and if there is some problem I have to pay goldcar the whole amont and after recover my money from that internet rental. If I did not like, I had to pay three times more for insurance-an extra 150 euros for two weeks(and 235 price of the car). After I arrived home, I got an… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Please note that our basic coverage always contemplates an excess (please see our T&Cs). If customers have third party coverage, such as yourself, they can request a refund from them in case of damages. Additional insurance is offered for customers’ peace of mind and always as an alternative to blocking a deposit on a credit card. This is common practice in the rent-a-car sector.

Regarding the extra charge for the fine, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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★☆☆☆☆

“Post rental customer service? Non-existant!!”

Written on: 18/08/2015

On 12 July (5 days after I returned my rental car) I received an invoice from Goldcar for a scrape on the front wing. The amount had already been debited from my credit card. However, the damage occurred before I collected the car - I have timed and dated photographic evidence. I have now sent 20 emails to Goldcar and all but one of them has been ignored. The one reply implied that as the damage was not on the check out form (signed by me and a Goldcar agent at the rental desk before… Read Full Review

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★☆☆☆☆

“Goldcar - don't risk it folks. They'll get you! ”

Written on: 15/08/2015 by nickolaas (1 review written)

Goldcar rental. After signing necessary formalities at your Milan Malpensa desk in the airport, I was directed to the desk in the depot. Girl gives me the keys (whilst on the phone to someone else) and says give me a shout if I find any damage to note down. Now this I foolishly presumed to mean they are so confident the car is clean and mark free that she doesn't even need to come and look with me (certainly, when the last customer returned the car back to the depot, whoever inspected it… Read Full Review

By Goldcarrental

Written on: 26/08/2015

Dear customer,

Regarding the extra charge for damages, please respond to this comment with your contract number and I will answer ASAP.

Kind regards,
Victoria R.
Goldcar representative

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