GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Awful Company .... AVOID”

Written on: 20/10/2014 by RobMK5 (1 review written)

This company are awful, they are out to rip you off for every penny going !! They use threats and bullying tatics on you .... I was unlucky enough to be involved in an accident in Alicante ... God help you ! So far nearly been ripped off for £2400 ... And now battling to get something back Please don't use this company !!!… Read Full Review

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★☆☆☆☆

“Rip off and unsafe cars”

Written on: 19/10/2014 by MPEpsom (2 reviews written)

We booked 2 cars for MALTA in late July 2014. These cars were rented through GOLDCAR but used CarTrawler website to book through. Car Trawler took a small deposit for each car and everything seemed fine until we got to Malta airport to pick up the cars.. You see, Car Trawler act as an agent and then it was a car hire operator called GoldCar who then take your money and booking. GoldCar insisted that both my fathers car and my car needed to additionally have the excess protection insurance paid… Read Full Review

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★☆☆☆☆

“YOU WILL BE OVERCHARGED !!!!!”

Written on: 19/10/2014 by pwCannon1963 (1 review written)

Whatever price they say you are being charged - forget it! They will charge you for "the other bits of the insurance - not covered by their fully inclusive package" which are: Flex Fuel. Just pay for the fuel used. The best fuel system "Yeh! right!!! Cancellation Insurance: cancel until the last minute without charges Unlimited mileage Car passenger insurance CDW insurance without excess Theft cover Guaranteed reservation. No overbooking They will charge you for " filling up your tank" around… Read Full Review

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★☆☆☆☆

“Stay away from these conmerchants”

Written on: 18/10/2014 by E-manner (1 review written)

This company sucks,they try all sorts of tricks to can you out of money.They charge you 90 pounds for a tank of fuel,which if you fill it up yourself costs 50 pounds.Then when i returned car full up they still charged me 38 pounds for a logistical fee.Stay away from these scumbags… Read Full Review

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★☆☆☆☆

“They'll try to screw every penny out of you”

Written on: 18/10/2014 by America395 (1 review written)

My advice is DON'T hare a car from Goldcar. I've just returned from a trip and the car-hire experience with Goldcar was dreadful. First, because I had my own excess insurance, they made me walk to the other side of Airport parking to inspect the car for damage, then come back to complete the car hire pick-up (even though they had an office near the car). Then I had to pay a €650 deposit. Then, because of their "fair" fuel policy I asked if I would get a refund at the same price per litre for… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 18/10/2014 by QuintinMedeiros (1 review written)

I had all the same problems as others above. All the hidden charges which you are later told u can be refunded only to be hung up on. Such rude staff. Expensive fuel long waits and it gets worse when you get home and your sent an invoice for 150euros for major clean for some wrappers left in the door! Company is a joke. Started with a quote for 82 euros ended up being 360 euros after all the hidden fees… Read Full Review

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★☆☆☆☆

“Worst service ever!”

Written on: 16/10/2014

On a recent trip to Malaga, we had the misfortune to rent a car, in advance, from Goldcar. After waiting in a queue for one and a half hours we were met by the most rude female that I have ever encountered at a sales desk. I actually had to ask her to look at us while she was speaking to us! We appeared to be having the same conversation as all the other clients about under insurance, a charge of €600 for something nobody really seemed to know anything about! Each transaction took at least… Read Full Review

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★☆☆☆☆

“The worst Rent-a-Car EVER!”

Written on: 16/10/2014 by CSANT71 (1 review written)

I've rented a car for 3 days with this company, for 46€. When I arrived to the desk, I noticed while waiting almost for 1 hour queuing, that other customers were having some arguments with the desk staff. By the time I got my turn, I had my self an argument with this company, as they will rip you off as soon as they open their mouth. Right way they charge me 121€ for a full tank of fuel that I didn't ask. Then they try to force to rent the "tolls device / via verde", and after that they… Read Full Review

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★☆☆☆☆

“Disgraceful. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!”

Written on: 16/10/2014 by Eliasy246 (1 review written)

We hired a car for one month at Malaga Airport having selected Goldcar from a comparison website and they were the cheapest. We had used then before and therefore expected some hidden costs like IVA and excess fuel costs but we certainly didn't expect the very aggressive attempt to sell us their expensive excess damage insurance as we already had our owm global independent excess damage cover. Goldcar at first refused to recognise this and there were 4 other customers at the counter at the same… Read Full Review

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★☆☆☆☆

“TOTALY DISCUSSING SERVICE FARO AIRPORT”

Written on: 15/10/2014 by ofEngland182 (1 review written)

i just had a car from them, i took my insurance with me from the UK witch covers me for driving any car in europe or at home. But according to gold car this does not cover me. i ended up purchasing there insurance @ 89 euros. when i got time i read the policy i had and it did covered me for everything they said it did not. i only did 168km and only got 50 euro refund on the fuel that was left in the tank, very very expensive fuel. go and hire a car from hertz or avis they are right next door… Read Full Review

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★☆☆☆☆

“I was charged twice. Once online, second time in the...”

Written on: 14/10/2014 by 36542432 (1 review written)

I was charged twice - once online, second time in the office when picking up the car. I need to get a refund on the first charge. I opened two claims, none of them answered my original inquiry and were closed without any decent explanation. Here are the charges as they appear on my credit card: - First one, when the car was booked online: 2014-09-01 00:42:47 POS Signature Purchase International [European Economic and Monetary Union (EMU), Euro: 284.69], GOLDCAR CENTRAL, SANT JOAN D, A POS… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 14/10/2014 by Kristenc237 (1 review written)

This is by far the worst car rental company, you will discover on arrival at destination that you have a lot of totally unfair hidden fees to pay. It cost us more than one of the big names company at the end. Don't be fool by the price on the comparaison websites, this hidden fees are just a way to appear on the top of this websites list. Don't make the same mistake as me AVOID AT ANY COST!!!!!… Read Full Review

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★☆☆☆☆

“THE WORST HIRE COMPANY EVER, AVOID! ”

Written on: 14/10/2014 by Dominguezge205 (1 review written)

This is our firs review, we hire cars 4-5 times as year but this company was so bad I need to share my experience. When we got to the check in desk we were met with the queue and not very happy people collecting the cars. When we came to our turn the personnel was extremely rude asking us to cancel our reservation as soon as we asked them uncomfortable questions (like we refused to purchase extra insurance etc). They basically said that we will get some dents and bumps and that they will charge… Read Full Review

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★☆☆☆☆

“STAY AWAY from Goldcar!You will pay much more than...”

Written on: 14/10/2014 by BrysonPruitt157 (1 review written)

It was easy to find a good offer on rentalcar.com for our trip to Sicily. We took goldcar - the online booking was no problem. So far, so good. When we arrived at the airport at Catania (Sicily) the horror started. No sign or information, how to find Goldcar. We were lucky finding them relatively quickly in the middle of many other companies. We thougt, we would just take our car, because everything was already fixed - but first, we had to wait long and wondered, because only a few pepole… Read Full Review

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★☆☆☆☆

“do not use in Barcelona”

Written on: 13/10/2014 by katiej007 (1 review written)

*offsite so have to get bus to get car. *waited 45 mins to be served as understaffed *asked for sat nav in english - got french *asked for sat nav to be programmed - they couldn't do map for their office for retunr journey is not recognised in their own sat nav's *295 euro's put on my car for leaving country tax, total collision damage waiver - apparently the extra cover you get on easyjet site is worthless * hassle and not cheap - avoid… Read Full Review

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★☆☆☆☆

“They are a disgrace”

Written on: 12/10/2014 by Nelson324 (1 review written)

I booked a car for 5 days. Was informed the day after that the car had been recalled by the car company due to an issue with the car. I was told a crane would be sent to collect my car and provide me with a replacement. Then I was told I should actually have taken the car myself to their office (200+ km away from were I was staying). Then they changed again saying they would send a crane. In the end I couldn't use my car at all and they have not refunded not even one penny for a service I… Read Full Review

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★☆☆☆☆

“When you collect the car they go to great pains to...”

Written on: 11/10/2014

When you collect the car they go to great pains to point out marks on the paintwork and note them down. What we realised (too late) is they don't check the wheels. When we returned the car they straightaway pointed out a miniscule scuff on the wheel. Even if you buy all the insurances/extras on offer, you are not covered for wheels. They took an extra 500 eu from our account, not a thing we could do about it. If you find yourself having to use these people, TAKE DETAILED PHOTOS OF THE CAR… Read Full Review

Ari11's Comment

Written on: 13/10/2014

this is their trick!
complain to your credit card and ask for refund.

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★☆☆☆☆

“Vreeslijke behandeling”

Written on: 10/10/2014 by Noemi7 (1 review written)

wij hebben auto gehuurd in Pisa AirPort ,onze aankomst was laat in donker . Wij moesten zelf de schadeformulier invullen met alle krasjes wat op de auto zat. Hebben wij natuurlijk de verkeerde vakje ingevuld met de antwoord van de verhuurder geen probleem. Wij hebben ook geen extra verzekering genomen aangezien dat nog ff 250€ was. Bij inleveren van de auto was natuurlijk bingo! De personeel was heel anders als bij aankomst hun hebben niets geloofd wat wij vertelden en de vrouw bruin haar… Read Full Review

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★☆☆☆☆

“ABSOLUTE RIP OFF - AVOID THEM!!!”

Written on: 10/10/2014 by Simba20 (1 review written)

Gold Car is probably the worst car hire company we have ever used - it is cheap, yes when you book! But be careful with hidden charges!!! They do give you car with full tank saying that they will reimburse unused fuel but they forget to mention there are service charges and quite high! Like us - we had Ford Fiesta for 5 days, we used about 5 litres of petrol and they charged us EUR 30 for it!! for 5 litres...because apparently there is a service fee of EUR 23!!! the car was quite dirty they do… Read Full Review

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★☆☆☆☆

“Shameless Practices”

Written on: 10/10/2014 by Jaylenw106 (1 review written)

We would like to express our profound disappointment with Goldcar service. Let´s begin with the subject of fuel. The Goldcar clerk at Pisa Airport explained that Flex Fuel was a sort of prepaid fuel expense, refundable in case vehicle was returned with a full tank. He certainly did not clarify that, even in the case of the vehicle being returned with a full tank, Goldcar would still keep a 38,88 € charge because of a “speedy and convenient car return” fee. And when we requested the… Read Full Review

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