GoldCar Rental Reviews - www.goldcar.es

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Latest Reviews

★☆☆☆☆

“By far the WORST car rent company in the world. They...”

Written on: 28/09/2016 by Pedrosam (1 review written)

By far the WORST car rent company in the world. They take your money. They charge your deposit and never return it. They fool you around with tricks and charges. WORST costumer care. WORST car rent I've ever had in all my travelling around the world. Don't even think of using Goldcar. … Read Full Review

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★☆☆☆☆

“Fuel penalty charge in small print”

Written on: 28/09/2016 by Henri999 (1 review written)

Very low price for Goldcar rental was spoiled by aggressive selling of insurance cover on pickup with threats of charging €3,000 if even a tiny scratch was found. I photographed the car and all scratches (dozens!) were recorded on the docs. On returning the car having driven only 65 kms in 3 days it was signed off as OK so I did not worry. Three days later Goldcar charged €47 for the 5.8 litres they claimed they had to put in the tank PLUS a €40 quote penalty charge unquote. Rentalcars… Read Full Review

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★☆☆☆☆

“Terrible company, avoid if possible.”

Written on: 26/09/2016 by yqBateman314 (1 review written)

Car rented at Olbia airport, booked few months in advance via economycarrentals.com We were waiting over an hour to be served at the desk. Many people in the queue, and their staff still kept ignoring us. The agent was trying to force us to buy an extra insurance of 175 EUR, while the contract fee was for just about 100EUR. Refused to change main driver's name, while kept forcing us to pay extra fee. Very unhelpful. We signed the contract after over 2 hours. Meanwhile, many people decided to… Read Full Review

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★☆☆☆☆

“Don't use gold or argus car hire”

Written on: 25/09/2016 by BryantMyrick (1 review written)

25 years hiring cars in Tuscany, never been so ripped off. 2.5 hrs waiting for car 160euros over charge. Ashamed of the service and the people working for these companies. They are not representive of either Italy or Tuscany. Do not book through argus or use gold as a partner hire company. … Read Full Review

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★☆☆☆☆

“If i could give them 0 i would”

Written on: 23/09/2016 by Kylai395 (1 review written)

DONT RENT FROM THEM!!! We waited for over an hours to be served late at night. The Staff don't care less and take so long to serve you. Even had staff sat there doing nothing whilst the queues were up the terminal. Lots of people with young children and still slow. When you finally get to the desk they have faces like thunder and are so rude. After I told them I had my own excess insurance (they want to charge me more than the car rental cost for the excess cover) they were so rude and told me… Read Full Review

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★☆☆☆☆

“Insurance rip off and awful customer service”

Written on: 21/09/2016 by unhappy2364 (1 review written)

Don't think i need to add too much about the ridiculous additional charges for insurance and obscurity regarding this matter. Altogether they talked us into paying £160 for insurance on a car of £86.21 Secondly, we left our expensive sunglasses behind in the car and have been trying to reach customer service for 3 days. No luck getting answer or finding a 'lost and found' email address. We can't seem to find a way to get in contact with these people from Goldcar Rental, Milan Malpensa… Read Full Review

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★☆☆☆☆

“Dont use this company! Highway robbers”

Written on: 20/09/2016 by 456Dominguez (1 review written)

Everything about this company is a total rip off. Please beware!… Read Full Review

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★☆☆☆☆

“Car damaged, rude, unhelpful customer care. ”

Written on: 19/09/2016 by Annkiki (1 review written)

Picked up car from Alicante Airport car park, car was damaged, took photos and went to complain. Staff not interested and practically showed me the door, I just wanted them to change my car for one that would feel safe, "not a chance" driving on the motorway the rear bumper kept flipping on and off. I had to stop at the nearest petrol station to buy tape to keep bumper in place. Disgraceful!! back to London now I have received an email saying that I have been involved in an accident and they… Read Full Review

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★☆☆☆☆

“Terrible company. Never again. ”

Written on: 18/09/2016 by 382Munro (1 review written)

Booked through Expedia so thought I was safe enough. Wrong. Rude staff at airport desk became increasingly more so when I refused to take their excess insurance as I had my own (car hire excess.com). Told it was no good and if I as much as put a scratch on the car it would be €400. Lied to about the fuel policy it would transpire also. Took over half an hour documenting all the damage to the car I was given. On handing the car back no one was interested in checking the car and was told to put… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 18/09/2016 by grahamjenksuk (1 review written)

Booked a 10 day rental via an agent (Argus) for 10 days in Palma Mallorca. The wait time to pick-up was well over an hour to see someone at the desk. Once I was seen the staff were less than helpful, very keen to push the flex fuel and additional insurance. They didn't really explain the flex fuel charges properly and I'm still not quite sure what I've been charged for (best part of 80 euros for less than 5/8s a tank of fuel seems very high price, full to full would've been much cheaper). They… Read Full Review

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★☆☆☆☆

“Do not use Goldcar”

Written on: 18/09/2016 by adbwillis (1 review written)

I returned our vehicle to Goldcar at Tenerife South Airport on 30 July and it was checked by one of their staff who confirmed there was no damage to the car and that I would receive a refund as there was just above 1/4 of a tank of petrol left in the car. I was subsequently charged 291.42 Euros on 2 August so called their help desk to query this and was advised the charge related to unspecified damages but that I would need to raise a query through their website to find out more details. I… Read Full Review

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★★☆☆☆

“A mixed bag”

Written on: 17/09/2016 by Dimmock5 (1 review written)

I've used gold car before and been reasonably happy. I was glad to see they now have an office and keep cars at the actual airport. The value is great and was also happy to pay the extra fee for after hrs pickup. The people at the desk where very nice and spoke good English. Unfortunately they informed me they didn't have the car I had ordered, how or why this occurred considering I had booked a month in advance. They said I would get a free upgrade, but the reason I went for a small car was I… Read Full Review

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★★★☆☆

“Okeish service but toooo slow and insistent!”

Written on: 17/09/2016 by maialina (14 reviews written)

Got a car at Milano Bergamo airport and took sooo looong at the desk! Assistant there very polite but too insistent and painfully slow.....he kept me there for a good 40 minutes despite I had a prepaid voucher and all the necessary documentation. He repeated himself so many times insisting I should get and pay for extra insurance cover when I told me clearly and in plain italian that i didn't required any since I had already purchased a similar cover in the UK. He even said in the event of a… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 17/09/2016

Booked a car with Argus car hire It was a good deal but to good to be true I paid extra for damage insurance On arriving at Palma Airport I presented my paperwork with insurance I was told I would have to pay a deposit on my credit card which would be returned when the car was returned also paid for full tank of petrol I was lied to money was not returned I had paid for super cover damage insurance costing 300 E with the petrol We used less than half the petrol nothing was returned So hiring a… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 15/09/2016 by pbunker (2 reviews written)

My car was prepaid. I have separate insurance so didn't need any more. They took my credit card and I thought they were using it to book a damage deposit, which is fair enough. When I checked after I returned the car, I found they had charged me 76 pounds without my knowledge. On complaining, they said this was for fuel and 'extras'. As I returned it full, and there were no extras, I consider this to be no more than white collar theft. I am now pursuing them through my credit card company… Read Full Review

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★☆☆☆☆

“They invoice already present (and declared) damage”

Written on: 15/09/2016 by PiePa (1 review written)

This is the worst experience ever and I use to hire car for my job. When we took the car there were some scratches (5) on it. I went back to the office in order to show them (with photos). They said that the scratches were too small (less than 5 cm). Well I insisted to be sure to be have no problem when leaving the car and they write the scratches on the car rental contract. At the car return, no one to check with us, we have to leave the key inside a box and they check alone. It is… Read Full Review

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★★★☆☆

“0445 JFY No Parcel Shelf”

Written on: 14/09/2016 by McFadden189 (1 review written)

Checked the outside of the car in Palma Airport pickup, few more marks than noted on documents, but did not notice no parcel shelf. Charged 300euros for lack of parcel shelf, but not my fault!! Tried a lot of pressure at airport counter to take out their insurance 144 euros (ie 7,488 euros p/a equivelant) Got my own… Read Full Review

By Goldcarrental

Written on: 15/09/2016

Dear customer,

Thanks for your comment. We're trying to improve our services and the opinion of clients is essential to do so.

On the issue you described, please contact us and we'll be pleased to help you.

Kind regards.

Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Gold Car hire problems at Palermo”

Written on: 13/09/2016 by martjerv (1 review written)

I have hired several cars over the past few years and have never felt this angry about a hire company before. Firstly (and almost incidentally) there was a sign indicating that we needed to catch the bus to Gold Car hire rentals but when you get there they inform you they are actually back in the terminal. More importantly however, as many have mentioned below I was highly pressured into taking out their insurance (for 192 euros) when I had already taken this out with Worldwide car insurance… Read Full Review

By Goldcarrental

Written on: 14/09/2016

Dear customer,

Thanks for sharring your opinion, it is essential for us to improve our services.

After reading your comment, I understand that you booked a third party's coverage.
Therefore, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

That’s why our agent told you that we would charge you any damage made to the car if anything happens and we're not aware of the conditions of the third party's coverage refund.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

In summary, we're aware that third parts offer coverage, but they must clarify that these coverages do not release the customer to pay our franchise. If the car had some damage, we deduct the full amount of the blocked money in franchise concept and then the third party is responsible for customer pay the same amount.

Hope this information has been useful.

Kind regards.

Victoria R.
Goldcar Representative.

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Martjerv's reply to Goldcarrental's Comment

Written on: 15/09/2016

Thanks for your quick response. I would re-iterate however that your operative categorically claimed that my third party cover wouldn't cover everything that yours does. I am not aware that this is the case as I took this option via the Martin Lewis website so I guess I need to clarify this with them. The enormous difference between the cost of the 2 different schemes does however appear incongruous...

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★☆☆☆☆

“Goldcar ripoff”

Written on: 08/09/2016 by brookhillgardens (1 review written)

Don't hire from Goldcar at Mallorca airport!! They get you to a foreign airport having paid in full including complete insurance and then refuse to give you a car unless you give them an addition 219 euro for even more insurance. Avoid completely, they are a dishonest and nasty car hire company. Use taxi's it's a lot cheaper and less stressfull… Read Full Review

By Goldcarrental

Written on: 09/09/2016

Dear customer,

After reading your comment, I understand that you booked a third party's coverage.
Therefore, I'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

That’s why our agent told you that we would charge you any damage made to the car if anything happens and we're not aware of the conditions of the third party's coverage refund.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

Hope this information has been useful.

Kind regards.

Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Froud ”

Written on: 08/09/2016 by Kanabanaani (1 review written)

I made a booking via rentalcars.com and prepaid the reservation, with a total cost of 145,08€ When I arrived to the office in Majorca airport, I had to pay 206€ more for some "local costs" and did not even get a receipt. The customer advisor explained the additional cost by "local fee's" as diesel tax (which is 2€/day in the terms & conditions-site page of Goldencar.es), the lady also charged an extra 82€ (which I found later in my internetbank transaction catalog), I still have no… Read Full Review

By Goldcarrental

Written on: 08/09/2016

Dear customer,

Thanks for sharing your opinion, it is essential for us to improve our services.

I've already sent you an email indicating how to proceed to claim.

Kind regards.

Victoria R.
Goldcar Representative.

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