GoldCar Rental - www.goldcar.es Reviews
Latest Reviews
★☆☆☆☆
“very poor service.”
Written on: 19/05/2013
charged me 92.euros to fill a ford fiesta then the car had damage to the rear valance which was loose.also paint had been spilt on the roof and dents all over the bodywork.the car had also covered over 77000 km.refused to take the car gave me another car but wanted me to pay more money for fuel.they are rubbish. (read more)
★☆☆☆☆
“Total rip off!”
Written on: 18/05/2013
Paid for car hire and waiver damage on line before holiday. When we arrived at Menorca and eventually got picked up by mini bus, we had to pay another £162 to be able to take the car away. £100 of that was insurance as they said that if anything happened to the car that was not bodywork damage we would have to pay 2000 euros or more and then we had to pay for a full tank of petrol, which has to be returned empty, which is practically impossible on a weeks holiday in Menorca. So it is... (read more)
★☆☆☆☆
“AVOID This car hire company..”
Written on: 17/05/2013
Goldcar- All the bad reviews are right- shockingly bad service at las palmas airport-worst car hire experience we've ever had :-/ Paid for compact economy but upgraded us without even asking to a 1.3l car, unabe to find the car & when we did it wouldn't start- never told us you had to press clutch to turn the ignition! Worst was, finally got going on motorway & clanging noise on front, & a part was flapping, about to fall off so had to to go Very slow, turn around after 4miles or so down... (read more)
★☆☆☆☆
“Ren svindel - Mallorca airport”
Written on: 16/05/2013
Sammenlignet flere selskaper og booket hos Goldcar som var billigst. Tydeligvis hadde de fleste gjort dette. Endeløs kø hos Goldcar, mens de andre utleie selskapene hadde lite eller ingen kø ( Hertz, Avis etc) Leide en GPS, som ikke fungerte. Var på polsk tror jeg..! Prisen som oppgis på nettet er ekstremt villedene. Måtte betale for masse ekstra og full tank til overpris. Brukte en halv tank på ferien på 4 dager. Man får ikke noe tilbake for drivstoffet som er igjen. Skal man leie... (read more)
★☆☆☆☆
“goldcar no way ”
Written on: 15/05/2013 by fionansteve
Booked gold car from faro airport, after half hour of them trying to get us to take lots of extras we went to our car, the handover sheet was unmarked but the car was covered in marks so we told the agent who was reluctant to put these marks on the check out sheet, of we went 30 miles to hotel, parked car in underground car park in hotel, then only drove it again on day of return, we had to return car before they opened but checked car over and not even bird muck on it, well 2 days later... (read more)
★☆☆☆☆
“bad”
Written on: 15/05/2013
Not the car we hired. Upgrading was not for free. 125 euro for a tank. Agressive selling of a assurance. (read more)
★☆☆☆☆
“Angelockt für 66 €, dann aber 270€”
Written on: 15/05/2013
Am besten diesen Anbieter vermeiden.Für 10 Tage ein Auto für 66 €. Hörte sich gut an, aber dann... Riesige Warteschlange am Airport. Wir waren ziemlich schnell am Schalter, es brauchte trotzdem fast 2 Stunden bis wir im Auto sassen. Ohne Extraversicherung von 110 € sollten wir das Konto für 900 € freischalten, falls Schäden am Auto nach der nutzung zu finden sind. Pro Kratzer sollte es dann 300 € kosten. Wir nahmen unter diesem drohenden Angebot die Versicherung mit 110... (read more)
★☆☆☆☆
“only worst... ”
Written on: 12/05/2013 by donot-rent-car
i can only tell with this review please do not select this car rental company..... (read more)
★☆☆☆☆
“poor poor poor”
Written on: 12/05/2013
Pressure selling of 'extras' which doubled the rental cost, bad queues. Will go direct next time. (read more)
★☆☆☆☆
“Avoid Goldcar”
Written on: 11/05/2013
The main problem with Goldcar is the wait at the airport. We had to wait for an hour and a half, which was bad enough. However, the queue behind us was very, very long and most people would have been waiting all day to collect their car. If you want to begin your holiday on a happy note, do not hire from Goldcar. They are also rude and charged us 105 euros for fuel, while trying to force you into taking out extra insurance, but that is nothing in comparison to the queue at the airport. There... (read more)
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Showing 1 - 10 of 734 Reviews
★☆☆☆☆
“AVOID AT ALL COST”
Written on: 11/05/2013
Avoid using Goldcar. The price you see through your broker ~(e.g. auto-europe) may be attractive HOWEVER if you get Goldcar, you should cancel immediately. You may be aware that they have a full/empty policy where you have to pay for a full tank of fuel and return the car on empty. What you do not know is that they charge this at their own inflated fuel price, add a surcharge and then process your transaction at their own exchange rate, all of which are not apparent until you sign the... (read more)
★☆☆☆☆
“Do not use this company!”
Written on: 10/05/2013
Warning! We have just returned from Barcelona having had the misfortune of hiring a car from this company and engaging in a nightmare scenario. We hired from Rentalcars and had no idea that they were acting as agents for Goldcar. We were transported by minibus away from the airport to what felt like the middle of nowhere. We were then asked for 150 euros for insurance (which we had already paid to Rentalcars). When we refused, 650 euros were demanded for a deposit and an over priced tank of... (read more)
★★★★★
“Great value. ”
Written on: 09/05/2013
You always need to read the terms and conditions, the same as with any contract. Once you know what to expect, you will find their service is great. They charge for your fuel a little over the top, but even taking that into consideration they still have the best price, you have a full tank of fuel ready for you, and especially when there is a free extra driver and sometimes no excess it's great value. You have to be aware that they will try and sell extras but you are not obliged to take... (read more)
★☆☆☆☆
“POOR SERVICE and UNAUTHORISED CHARGE.”
Written on: 07/05/2013
RENTED A CAR FOR A DAY AT 30 EUROS and PREPAID ON LINE, SEEMS REASONABLE. THEY TOOK SECURITY DEPOSIT AND CHARGED AN ADDITIONAL 92,oo EUROS FOR NO REASON. (read more)
★☆☆☆☆
“Don't book with Goldcar”
Written on: 06/05/2013
We hired a car at Valencia airport with Goldcar. While booking with rentalcars.com we assumed that the rental car station would be at the airport, but it was not! Goldcar offers a shuttle service, which was ok, but it would have been nice to know that while processing the booking on rentalscars' website. Second Goldcar cheated us with extra payments for insurance and a Diesel surcharge, that made the booking at the and more than twice as expensive, than what we had payed to rentalcars.com... (read more)
★★☆☆☆
“tempting but....”
Written on: 05/05/2013
In fact, it was the cheapest, but they charge a hell of a lot for a full fuel tank... I was fined, you know that we all drive a bit faster on holiday. Not a good way for Gran canaria to honor their tourists, but a easy way to make money. Anyway, Goldcar charged us 35 euro to "share our data with traffic authorities" ! Pretty easy making monet like that. (read more)
★☆☆☆☆
“Do not hire from goldcar”
Written on: 03/05/2013
This was the worst car hire I have ever had. I had taken out full insurance plus extra excess cover, collision waivers etc etc and they were all shown on my voucher. When I went to pick up my car they wanted a further 60 euros for insurance. I showed them my voucher and they said we must take their insurance on top or they would charge us for any repairs and place a 1200 euro excess on as well. This is just goldcar taking extra money for no reason. The staff on top wee rude and unhelpful. I... (read more)
★★★★★
“very good rental”
Written on: 01/05/2013 by mantast (1 review written)
After reading all the bad reviews on this site about GOLDCAR i really was worried. yes i had to wait about 20mins to pick up the car, but i think it's normal. price was reasonable,car seats would average,have nothing to complaint about that. that they leave them outside the office, it's not a bad thing. they just save time going up and down from main office.car we got was nearly brand new Wolksvagen polo,paid 80eur for fuel tank, used it all. Fact that you pay for full tank is normal when... (read more)
★☆☆☆☆
“GOLD CAR”
Written on: 30/04/2013
Hired a car for a week from GOLD CAR after using web search engine, headline rate 60 euro, only wanted budget car for trip from Faro airport to Albufiera, then daily to the beach 10kms each day. Landed at 10.45 pm, told had to pay 160 euro as car came with full tank of petrol, when queried on excessive fuel charge, was told they charge what they like for fuel, the onus is on the hirer to return the car "empty". Was advised car was "new" which it was as only had 2500 kms on clock & was... (read more)
★☆☆☆☆
“Do NOT use this company”
Written on: 29/04/2013
After a 2.5 hour flight we had to stand in a queue for 3 hours to pick up our hire car. Charged 95 euros for petrol, for our Corsa. Charged 35 euros for excess insurance which had already been paid for on original rental agreement, otherwise there was a liability of 600 euros excess for any damage. Do not use this company they are a rip off. (read more)
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Showing 11 - 20 of 734 Reviews
★☆☆☆☆
“DO NOT USE GOLDCAR”
Written on: 29/04/2013 by AndySud (1 review written)
Long wait even though paid for express check-in had to pay extra for different drop-off even though the quote detailed different pick-up/drop-off Mini-bus to their warehouse (so had to wait 15mins for minibus to arrive) Exorbitant charge for fuel Charged in sterling so paid more than if credit card had made the exchange Was charged for a missing parcel shelf - which was not in the car at pick-up Two additional charges on my credit card, with one refund which did not match either and was £5... (read more)
★☆☆☆☆
“Rip off fuel ”
Written on: 29/04/2013
On collecting car from GOLDCAR RENTALS for which we had to wait over an hour in queue we were then told it would be 119 euros for full tank of fuel (we returned it with half a tank)no choice but to pay this, they made 50-60 Euros out of us for this as they would now charge the next customer for a full tank. We wanted the car with an empty tank so we could fill up as we went but this was not an option. We then we told to pay an extra 50 euros for more insurance which we felt under pressure... (read more)
★☆☆☆☆
“Do not use this company if you have young children!”
Written on: 28/04/2013 by TMDE
Car seats are never great with hire companies in Europe but these ones were the worst. So bad, that they just left them outside their office (you pick the best from the worst); they must not be too worried about anyone stealing them as they are such rubbish. I have a three year old and a five month old and both suits we were unsuitable and the seat for my five month old, very unsafe. I had to sit in he back while my husband driver and hold her head!!!! Unbelievable, I was really upset. We... (read more)
★☆☆☆☆
“do not use this company”
Written on: 28/04/2013
After a 3 hour flight from the UK we had to wait another 3 hours in a queue to rent the car. Then to add insult to injury they wanted 110 euros for a tank of fuel , 71 euros for excess insurance which we already had or a 600 euro deposit on our credit card! Couldn't use our satnav as the cigarette charger didn't work. When returning the car no spaces at all, people were abandoning them anywhere and colliding with each other in the process, utter chaos never again! Have since found out that... (read more)
★☆☆☆☆
“Steer wll clear of Goldcar if you don't want to be robbed”
Written on: 28/04/2013 by PBA1111 (1 review written)
I was shocked by my experience of Goldcar at Sevilla airport that I had booked through Auto Europe. The lack of signposts meant it took ages to find the location in a deserted carpark where Goldcar's minibus was scheduled to pick up arriving passengers; when we got to the Goldcar office, there was another half hour wait till we were seen. The receptionist then used every manner of under-hand persuasion to get us to spend a further €100 on collision waiver insurance, with all sorts of... (read more)
★☆☆☆☆
“Customer Value. Ho ho!”
Written on: 27/04/2013 by Shuggiemac
General Warning About Goldcar. I booked a Ford Fiesta for 7 days for our trip in April this year (2013). Wishing to have complete no-risk insurance - i.e. if I brought the car back in bits there'd be nothing more to pay - I phoned the company in the UK and was assured there would be nothing more to pay: £93.11 would cover everything. Not so. When we came to pick the car up from Palma Airport I was told everything wasn't covered and I would need to pay an additional €7 per day, oh and plus... (read more)
★★☆☆☆
“Hidden costs!”
Written on: 25/04/2013 by ganxiede
Ok... I have read some of the reviews and here is my view based on personal experience. I have just come back from Ibiza 24/04/13... Before I arrived I booked cheap flights, great value for money, we booked a self catering apartment, great value for money. We hired a car to be collected when when we arrived (( face value! great value for money )) When we arrived they then went on to mention full tank policy, another words, they fill your car with fuel and you pay for full tank, and then... (read more)
★☆☆☆☆
“Shocking - Fuel tank rip off”
Written on: 24/04/2013 by helly100 (1 review written)
To be honest I wouldn't even given them half a star..... I wrote a complaint email to them last Friday and still have no response. We arrived in Tenerife and were told full tank of fuel is already in the car and you pay up front (before you even get the keys) or have a choice, so we dutifully paid (not knowing how big the car was and how much fuel it required/how much fuel cost in Tenerife). Bearing in mind you are a captive audience given you need the car at this point - and having just... (read more)
★☆☆☆☆
“Car hire Spain - Total rip off and disgraceful service”
Written on: 23/04/2013
Regret ever hiring a car from Goldcar in Spain. The car had over 44,000 km on the clock, the boot could not be covered on the inside as the cover was broken. So, impossible to leave the car with luggage in the boot unattended, as all the luggage was in full view of the passers by. They questioned the merits of my "carhire excess" policy purchased elsewhere and took a deposit of EUR 600 for excess. The car was probably worth a little over that.. They charged EUR 86 for a tank full of petrol... (read more)
★☆☆☆☆
“Threatening avoid this company”
Written on: 23/04/2013
Whilst my hire agent stated I had excess cover gold car stated that it did not cover all they needed and unless I paid 80euros they would take 900euros off my credit card and they made it clear they would find fault on return to deduct 100s of euros. They have a deduction list. A car which originally cost £50 ended up costing over £180. Petrol charge well over the local cost Look elsewhere to hire a car or you will be fleeced. A rip off (read more)
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Showing 21 - 30 of 734 Reviews
★☆☆☆☆
“Total rip off”
Written on: 22/04/2013
I have been travelling to Portugal for over 20 years on business and on holiday and hired cars from various sites. In my opinion Goldcar is the worst company I have ever dealt with. We were given a price which was just under £50 when booking on the net but on arrival we had to pay outrages additional costs and ended up with a bill which was in excess of £200. A full tank of petrol which was well overpriced and you had to return the car empty which is impossible. We were told that you had... (read more)
★★☆☆☆
“Full to Empty fuel pollicy”
Written on: 22/04/2013 by bulfinco
This means That the rental company keeps the remaining fuel in the tank. in my case i payed gold car for a tank of diesel on top of rental price and returned it with 75% remaining no refund also other hidden charges insurance ,motorway use etc 65 euro weakly rental works out at just under 300 euro Drive 4 Fun and others would have being half the price ,for same service and no ripoff on fuel pied off Irish man colm (read more)
★☆☆☆☆
“how do companies like this stay in business”
Written on: 21/04/2013
REF: GOLDCAR ££££££££££££££££££££££££££££££££ we travel to portugal on a regular basis and i have never had a rented car with so many hidden add ons which in my opinion are total rip ofs and rubbish. I am not going to list what happened to us as its all been said many times over on this site 700 plus times i believe. I have called auto car hire who were our brokers regarding our problems but they are not that interested and even though i know by talking to one... (read more)
★☆☆☆☆
“Never again”
Written on: 21/04/2013
Booked and paid from home - but charged 110 EUR at airport for fuel and 50 EUR for an insurrance, I had not asked for. Used half the tank and no refund, so 25 litre for EUR 110. Their name is based on the reference, that they make gold every time someone by mistake hire a car at their office. For sure, I am not a customer they will ever see again - and the same for all my friends. (read more)
★☆☆☆☆
“worst car service ever”
Written on: 18/04/2013
i would not use goldcar again if they paid me! They did not say that they would charge us for a whole tank of petrol regardless of usage except as a passing phrase at the end of our pick up. We would never have booked with them had they known as we only go a short distance from the airport and did not intend on too much travelling. We then found damage to the car , which we reported. The clerk on duty just ringed the damage area and did not even go out to look at it. I took photos of, i... (read more)
★★★★★
“Cant see what people are moaning about !”
Written on: 18/04/2013 by scottneill (4 reviews written)
I have used gold car for three years on the trot and have read all the negative reviews. I have just returned from Mallorca and as usual have had a very good experience with them, the hire was £50 paid in this country and i was charged with the usual fuel and extra insurance which was £110 payable in Spain, all hire companys charge this so dont expect to hire a new car for just £50 for the week. The service was polite quick and easy, they open late and there is a box for depositing keys... (read more)
Squireschris's Response to scottneill's Review
Written on: 05/05/2013
Do you work for Goldcar ??
Reply to this comment
Scottneill's reply to Squireschris's Comment
Written on: 06/05/2013
no, they just come up cheap, live on the isle of wight
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Scottneill's Response to scottneill's Review
Written on: 06/05/2013
Ha Ha, no we don't! Just got back from a bargain break thanks to Ryanair flights £24 each return from Bournemouth. Just reviewing our experience, perhaps we were just lucky!
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★☆☆☆☆
“Do Not Use”
Written on: 16/04/2013
False price, added everything on arrival cost another 60 euro's. Big Con!! (read more)
★☆☆☆☆
“not for rent”
Written on: 16/04/2013 by beoordeling17
A que of more than 3 hours, a priority desk for 45€, the Goldcar way of generating extra profit. A tank of fuel for a huge price, while we came to bike. Goldcar is the only sad thing about Mallorca. (read more)
★☆☆☆☆
“Avoid Goldcar Portugal!!”
Written on: 15/04/2013
The last writer could not have descibed my experience with Goldcar more completely. We arrived in Portugal late on Sun 7th and returned the car at 6.30 am on Sat 13th. Our apartment was in Albufiera 35 kms away! We too took the extra cover through rentalcars.com to be told we had wasted our time and money. Knowing that we would be visiting some small towns with narrow streets I wanted the extra cover so had to pay an extra 65 euros for the privilege for 5 days hire. A tank of fuel for a VW... (read more)
★☆☆☆☆
“AVOID AT ALL COSTS!”
Written on: 15/04/2013
Worst car hire experience I have ever encountered. The supplier in Faro was Goldcar, which is a rip-off organisation and should be driven out of business. Shame on Rentalcars.com for using them. First rip-off is that I had to pay 113 euros when collecting the car for a tank of petrol for a Ford Focus. That equates to more than 2 euros per litre, whereas the rate at the pumps was around 1.40 euros. I didn't want a full tank of fuel - you get no refund for unused fuel on return. Second... (read more)
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Showing 31 - 40 of 734 Reviews
★☆☆☆☆
“Do not rent from Goldcar”
Written on: 14/04/2013 by Rialgarve2013
I made my reservation online and was not aware that goldcar was the provider of the vehicle. I had no idea of the full/ empty gas policy and I was charged 70 euros, plus I had a charge of 8 euros for an upgrade which I did not request nor was I made aware of at the time of pick up. Unfortunately so many things to think about that I did not pick up on it or I would have refused the car, when I questioned the car rental agent who happened to be the same person that I dealt with when I... (read more)
★☆☆☆☆
“Extortion”
Written on: 14/04/2013 by slipper909
Long que waiting to pick up the pre-booked car at Faro Airport this week. A customer ahead of us threw his arms into the air extolling Goldcar Rentals to be a rip off. Storming off created an opening for us to finally speak with a desk thief. I write as such for the following reasons: 1. Charged for a full tank of fuel and told to return it as empty as possible...no credit. 2. Insurance Excess charege is only not an option if you are willing to have a 1300€ charge made against you... (read more)
★☆☆☆☆
“The worst hire car company I have ever used!!!”
Written on: 14/04/2013
I booked my car through a comparison site and therefor was not aware that I was renting from GoldCar, I wish I had and I would have cancelled!! The price of the car seemed very reasonable, however when I collected the vehicle, I was made to pay 97 euro for a tank of fuel. That would be ok if I had hired a large 4x4 but not a 1.4 Corsa. When we questioned this the GoldCar employee just laughed and said that is the way it is. We only had the vehicle for 5 days so spent a lot of time trying... (read more)
★★☆☆☆
“125€ fuel charge, higher drop off charge than notified”
Written on: 13/04/2013 by alizbazar (1 review written)
I rented a car from Alicante airport to drop it off at Girona. The service was fast and the desk and the car were easy to find. However, we were forced to pay for the fuel in the tank 120€ at 2€/litre rate due to compulsory "return empty" policy. This wasn't mentioned anywhere on the site, except in the terms in small print. I am fine with this but guys, you have to inform your customers about these things before the booking - not at the desk!! Also, on the web there was mentioned... (read more)
Villamanuk's Response to alizbazar's Review
Written on: 13/04/2013
same here...total rip off merchants...
booked a car though doinspain and when i got to the airport they said the excess was 121 euros (solmar price 50/60 euros) full tank of fuel 120 euros!!! it would cost about 50 euros to fill the tank.
for costa blanca and malaga i would use solmar who sed in the past but my wife booked this car hire
do a search on Google and they are all over it..
Reply to this comment
★★☆☆☆
“I will never hire from Goldcar again”
Written on: 12/04/2013 by Peter1495
The car hire was from Porto Airport in Potugal. They do not have a desk in the airport and as such they collect you in a minibus and take you to their site off the airport. The instructions they gave me regarding pick up were wrong, I was instructed to proceed to car park 1 and meet the bus. After waiting for 30 minutes I rang the office who informed that these details were incorrect. I was eventually collected from outside the arrivals hall. The lady behind the Goldcar desk knew of... (read more)
★★★☆☆
“Just like any other car rental company”
Written on: 11/04/2013
Having read these reviews, I was nervous when I saw that the car I rented via RentalCars.com was with Goldcar. I have since returned from my holiday and can report that Goldcar is just the same as any other car rental company. The extras you can expect to pay are for: - a full tank of fuel, for which they charge you 100 Euros. You should therefore return the tank empty to make the most of this; and - insurance: via RentalCars.com it was very unclear what the insurance cover would be,... (read more)
★☆☆☆☆
“Do not rent from this company. Surprised they still trade!”
Written on: 11/04/2013
I hired a car from them at the end of March. Although I had a prepaid voucher covering the insurance bar an excess, they insisted that I needed a credit card to pre authorise 300 Euros. Without that you had to take up compulsory additional insurance! I only had an American Express and a debit card, neither of which they would accept. The next shock was when they said that it was compulsory to buy a tank of fuel and they did this at a 49% premium over the market rate (easy to check up on... (read more)
★☆☆☆☆
“Worst car hire firm I have ever dealt with”
Written on: 11/04/2013 by charleshague (2 reviews written)
Beware Gold Cars Malaga airport I used this firm recently (March 2013) and can confirm all the negative comments here. I used carrentals.co.uk and Gold Car came up the cheapest with CDW and free second driver. Previously I've used Avis and expected a similar level of service. After all the Avis desk is next door. There was a queue at the Gold Car desk snaking back up the ramp from the arrivals hall. No queues at any other desk.We waited 2 and a half hours. You have to pay extra CDW even... (read more)
★☆☆☆☆
“Never rent with GOLDCAR RENTAL”
Written on: 11/04/2013
carefull CAREFULL!!!!!! DO NOT HIRE ANY CAR WITH GOLDCAR!!! THE LEVEL OF SERVICE WITH THE STAFF IS AMAZINGLY RUDE. I NEVER SAW SO MANY SMALL PRINTS WITH HIDDEN CHARGES. FOR FIVE DAYS SMALL CAR THEY MANAGED TO FIND WAYS TO CHARGE ME 322 EURO. ONE WAY THEY DO IT IS THEY KNOW THAT EVERY ONE RETURN THE CAR WITH SOME PETROL. YET THEY WILL CHARGE YOU 104 EURO COUNTLESS HOW MUCH PETROL YOU USED. OBVIOUSLY, YOU CAN NOT FILL THE TANK ON YOUR RETURN (IF YOU HIRE FOR MORE THAN 3 DAYS). THERE POLICY... (read more)
★☆☆☆☆
“Everything written here so true, DO NOT risk it”
Written on: 10/04/2013 by bourgaize (1 review written)
By far the worst car rental experience I've ever had. Everything about the rental was designed to dupe their customers. From paying for all fuel up front, which ended up being more than the cost of the rental, delivering the car to us wet, so we couldn't clearly identify scratches, to charging for items you'd expressly asked them not to, and then on returning the car, finding significant scratches on the car, that we didn't find on our inspection 1 hour before. I'm sure the guy inspecting... (read more)
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Showing 41 - 50 of 734 Reviews
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Squireschris's Comment
Written on: 05/05/2013
We had exactly the same experience at Pisa airport - AVOID GOLDCAR LIKE THE PLAGUE !!