Autofinders www.autofinders.co.uk Reviews
Latest Reviews
★★☆☆☆
“Murkier and Murkier!”
Written on: 17/07/2012
I managed to speak to Paul Thorley last week regarding the log book for a Focus I picked up in March. He could not find the log book but told me it had probably been registered with a third party who "introduced" them to the main dealer! He was very vague and would not tell me who this third party was. I have contacted the main dealer, Vospers in Exeter, who told me my car had been registered to a fleet car buyer named Legacy, but I can't locate any info. about them. However, they told me... (read more)
★★★☆☆
“Still waiting”
Written on: 10/07/2012
We are still waiting for the V5 after collecting a car in April from Autofinders. We haven't yet heard anything from the MD so looks like we are also going to have to contact DVLA. We ordered the car in October 2011 for delivery mid December so had a long wait and they were never very good at keeping us informed. (read more)
★☆☆☆☆
“Broken Promises”
Written on: 09/07/2012
Ordered a brand new Ford Titaniun X with factory fitted extras way back in December last year with a promised delivery of four months. Made several attempts to find out delivery position but was fobbed of with excuses like production problems.Recently have been unable to make contact by any means and I now join the the rest of cheated buyers. I did pay a deposit at the time of placing the order.STAY CLEAR OF ANY DEALINGS WITH THESE PEOPLE !! (read more)
★★★☆☆
“Contact made”
Written on: 05/07/2012 by Bonceeyes
I bought a new Nissan from autofinders in march this year on a 12 plate. I had chased autofinders many times for the v5c document as it hadn't arrived. I have read reports about autofinders closing down and was worried I wouldn't get the document. However this week I received a phone call from the director who told me the business had stopped trading and he was sorting all paperwork out and that he had found the v5 document and was posting it out to me. I have to say I never had an issue... (read more)
Challenger2's Response to Bonceeyes's Review
Written on: 05/07/2012
Sounds to me like (name removed) in disguise....
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Davidbradley's Response to Bonceeyes's Review
Written on: 09/07/2012
I have also just received a call from (name removed), the owner of Autofinders, who confirmed that the business has closed down. I will now be contacting the DVLA to resolve the registration.
Although I am disappointed about the outcome, I must thank (name removed) for having the guts to personally contact me, after he has lost his business. I also believe him when he says that he has not launched the business under another name.
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★☆☆☆☆
“Where's my new car?”
Written on: 05/07/2012
I paid Autofinders a deposit for a new car last year. I am still waiting for the car. I recently learnt from another source that they are no longer trading under the name Autofinders and that they would be contacting customers about refunding their deposit. I have not yet been contacted by them. I hear that they are not answering the phone or responding to emails. How discourteous! Let this be a lesson to those who put their trust in family firms selling discounted cars. I shall give these... (read more)
★☆☆☆☆
“INCOMPETENT COWBOYS - AVOID LIKE THE PLAGUE”
Written on: 02/07/2012 by AvoidAutofinders (1 review written)
I had the misfortune to order my wife a new car via this bunch of muppets in July 2011 - a year ago. It was promised within 12 weeks, after endless chasing and excuses I got a first unprompted email after 10 weeks advising it would arrive week 24. I said I would cancel the order, but was persuaded to wait till a revised date in week 17, this came and went with more fob-off excuses and a revised date that was missed again then eventually it was said to have arrived about week 25. It then took... (read more)
N11Crt's Response to AvoidAutofinders's Review
Written on: 04/07/2012
I received an email from (name removed) MD of Autofinders today so he still exists. He was trying to claim some credit for helping sort out my V5 which arrived last week from DVLA after much hassling of him from me and 6 months after my car was delivered. He reads these pages. He says he is losing his business. He deserves to in my opinion but not until he has reimbursed everyone who has paid a deposit and sorted out every missing V5. At best, (name removed) and Autofinders are incompetent and you should avoid every company he is involved in. At worst, with so many V5s going missing, there is something more sinister going on here as it can't just be a coincidence. If RMI are of any use at all, they will blacklist (name removed) for ever.
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★☆☆☆☆
“DO NOT USE AUTOFINDERS”
Written on: 26/06/2012
Just like the previous reviewer, I purchased a car from Autofinders in and they have been giving me the runaround for ghe last 6 months in relation to the V5. DVLA has confirmed that I am not the first registered owner and Trading Standards has advised that I start an action for breech of contract and contact RMI. I am dealing with Paul Thorley the MD who can neither provide a plausible explanation nor an apology. There's here is obviously something going very wrong here. (read more)
Davidbradley's Comment
Written on: 28/06/2012
I have also contacted RMI and put in a claim.
I have also filled in the form with the DVLA to get the car registered in my name, which will mean that I am not the first registered owner, but at least the car will be registered to me.
Have you got any contact details for Paul Thorley as nobody answers the office phone or email?
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N11Crt's Comment
Written on: 28/06/2012
Email is paul@autofinders.co.uk
He does answer so be persistent.
My V5 turned up unexpectedly today with me registered as 1st owner. Very strange. Looks like hassling is the best tactic to take. Good luck
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Guest's Comment
Written on: 29/06/2012
Me too, ordered a car begining of May £1200 deposit, not heard anything, not been able to contact them or respond to emails for 2 weeks now... luckilly i paid via credit card so will hopefully be covered, i have started the ball rolling with them already to try and get a refund! AVOID
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Ajtaylor's Comment
Written on: 08/05/2013
We also had problems with V5 for car we bought from Autotraders. Would be interested to hear how you got on with Trading Standards and RMI.Look forward to hearing from you.
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★☆☆☆☆
“DO NOT USE AUTOFINDERS”
Written on: 26/06/2012 by davidbradley (1 review written)
I purchased a Hyundai Santa Fe from Autofinders in March 2012. I dealt with Dave Shaw and the transaction went smoothly. However, I have yest to receive the registration documents, and the DVLA have now confirmed that I am not the registered owner, even though Autofinders promise that you will be the first registered owner. Dave Shaw has now left Autofinders and nobody at Autofinders are answering the phone or email. I would suggest you stay clear of this company. I will be taking the... (read more)
Guest's Response to davidbradley's Review
Written on: 27/06/2012
Hi, Just want to say I am having problems with them as well, can not contact them, and they will not return calls, very disappointed with them.
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Davidbradley's Response to davidbradley's Review
Written on: 27/06/2012
I contacted the RMI and they have also been unable to contact them - doesn't look good.
Even tried to contact the owner - but no response.
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Guest's Response to davidbradley's Review
Written on: 27/06/2012
I paid a deposit on a New Kia Rio and haven't heard from them since.... That was 3 months ago... Seriously worried now! Any idea's of next steps?
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Davidbradley's Response to davidbradley's Review
Written on: 28/06/2012
I would contact the RMI
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Davidbradley's Response to davidbradley's Review
Written on: 09/07/2012
Just to update, I have just received a call from (name removed), the owner of Autofinders. He confirmed that the business has closed and has apologised for the situation.
After some reflection, I would change the original ratings I gave in my initial review, as the customer service and value for money was excellent throughout the process of supplying the vehicle. The issue was the registration document and being unable to contact Autofinders. I have now contacted the DVLA to resolve the registration and it is now obvious why I couldn't make contact.
I also now have respect for (name removed) for personally calling me, after his business has gone bust (I believe him when he says he has not just started up under another name) and apologising. I think he has lost more than me in this matter - I can sort out the registration of the vehicle (which I am very pleased with), but he has lost everything.
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Mrpeedoff's Response to davidbradley's Review
Written on: 09/07/2012
Hes still got my money and hasnt tried to contact me!
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★★★★★
“Excellent service”
Written on: 05/04/2012 by scarfie (2 reviews written)
I went with Autofinders because they had the Skoda Yeti I wanted in stock due to a cancellation - unlike most of the dealers who were talking about 3 to 9 months' wait. The local dealer was none too happy obviously. There were a few delays in getting the car across but from day of contact to receiving the car was about a month, and Dave even drove the car down 200 miles himself to deliver it on a Saturday morning, arriving at 7:30... part-exchanged my old car against it no questions... (read more)
Guest's Response to scarfie's Review
Written on: 20/04/2012
Dont ever use this Company. I spent over 20k and i am stilling waiting 9months for V5 even though they promise to send it within 12 weeks. Complained to someone claiming to be owner and he was the rudest person I ever met - even said to me at one stage "get itr into your head".
Rude, unprofessional, unhelpful and discusting behaviour!
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Davidbradley's Response to scarfie's Review
Written on: 26/06/2012
Dave has now left Autofinders and Autofinders are not returning phone calls or emails. BEWARE - DO NOT USE AUTOFINDERS. They promise that you will be the first registered owner, but I have not received the registration documents for a car purchased in March. The DVLA have confirmed that I am not the registered owner.
I will be taking legal action against Autofinders as they are in breach of contact - assuming they haven't already gone out of business.
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★★★★★
“Great service! Great value for money!”
Written on: 29/03/2012
Having gone around the local garages I thought I had a good idea of what I would have to pay for my Skoda Superb. Looking on-line I could hardly believe the difference in price. It took a while to persuade myself to take the plunge but I am glad I did. the service I received from Autofinders was first class. I knew from the garages that there would be a long delivery wait and although this turned out to be the case, none of the delay was down ro Autofinders. I saved more than £4000 on the... (read more)
See next 10 reviews
Showing 1 - 10 of 71 Reviews
★★★★☆
“Our new Skoda Yeti has arrived!”
Written on: 14/03/2012 by SkodaYeti (1 review written)
We test drove a Yeti and fell in love with it and then discovered delivery times for new cars are unpredictable and definitely many months - so scoured the internet to find a top-of-the-range brand new model on-line. Fortunately AutoTraders in Chesterfield had got an order which had apparently been cancelled because the original purchaser had waited so long for his car he had lost the will to live. It is nerve-wracking placing your trust in a broker you have never heard of rather than a... (read more)
★★★★★
“A real pleasure doing business with Autofinders.”
Written on: 11/03/2012 by fuzzy-97 (1 review written)
Having just recently bought a car from Autofinders I can honestly say that it was a real pleasure doing business with them. There was no pushy sales talk or pressure to buy, nothing was too much trouble. James was very patient and understanding more than I can say for other car dealers which I have dealt with in the past. I was finding it difficult to actually get to view the car well over 2 weeks and there still wasn't any pressure from James which was very re-assuring. I would definitely... (read more)
★★★★★
“Very happy”
Written on: 02/03/2012 by Aucnick (1 review written)
Really pleased with my purchase, bought a new ford kuga titanium in white. Lovely car and really overall happy with how it all turned out. My experience was very good, rather easy going and everything Was as I expected and was informed of. This was the first time I bought a car this way, but would do it again as I saved around £2400 on he best price I found afford garage and was happy with service and how I was treated and felt important. There seems to be a few places you can buy cars... (read more)
★★★★★
“Rare car and discount? How...and why? Who cares !!!”
Written on: 03/12/2011 by alexdoctor
Autofinders helped me with the sourcing of a new land rover discovery and im delighted with how the whole transaction occurred. I had been to my local land rover garage, and a few others nearby. I wanted a discovery before the snow came after getting caught out in the snow this time last year. I was offered various ex demonstrators but nothing really ticked all the boxes for me. I was offered the chance to order a specific car (HSE) but would take around 4- 5 months and not a penny off!... (read more)
★☆☆☆☆
“Appalling Experience - Had to Sue (Successfully)”
Written on: 30/11/2011 by HarrisMan (5 reviews written)
Over the years my wife and I have bought more than 15 cars, and dealing with Autofinders was by far the worst car-buying experience I have ever had. I bought a Hyundai from Autofinders in October 2011, but when I got it home I found that the interior trim had been badly damaged by the fitting of the optional front parking sensors. Worse still, my local Hyundai main dealer advised that the sensors were not genuine Hyundai sensors as specified but were \"aftermarket\" sensors of unknown make... (read more)
Autofindersstaff's Response to HarrisMan's Review
Written on: 07/12/2011
We would like to take this opportunity to respond to this unfortunate incident. As with any dispute, their are always 2 sides to the story and feel it is important to put across a few missing details and our response to this matter.
Firstly, this situation is deeply dissapointing to us as a business. We are a family run company who pride themselves on an excellent record of customer service, repeat business and reccomendations from happy customers to friends, family and work collegues.
Clearly on this occasion, we misjudged the situation and got this matter wrong. For this we appologise in the strongest possible way. We would like to put on record our version of events.
Our company specialise in sourcing and supplying new cars to customers either over the telephone, internet or in person at hugely discounted prices. In some cases, this is even achieved on hard to source vehicles where its unlikely that a retail customer can walk into their local main dealer, find a car in stock and offer a discount. Our discounted prices range from £400- £11000 off the reccomended retail price.
On this occasion, our customer placed an order for a new Hyundai santa fe, requesting dealer fitted accesories including parking sensors and a sunroof. The price was agreed with the customer, which was an approximate saving on the reccomended retail price of £3000+. The customer paid a depsoit by credit card and waited for the vehicle to arrive.
The vehicle was delivered to our company by the hyundai main dealership, who had arranged for the parking sensors and the sunroof to be fitted. The sunroof was an authorised aftermarket fitting by a company called webasto, who are authorised by hyundai to install the sunroofs into their vehicles.
The customer inspected the vehicle at our premises, before paying the final balance. Approximatley 16 days later, the customer contacted us to inform us that their was interior panel damage, of which we requested photos, and upon reciept, agreed to the repair of this under goodwill immediatley. Another issue then arose in respect of the parking sensors, of which, again under good will, a payment was made to the customer for this repair.
In may 2010, 6 months after the customer had collected the vehicle, the customer reported a fault with the sunroof. As this was a large item, we contacted the hyundai dealership and webasto installer for advice on how to deal with this. It was informed to us that the correct procedure was to inspect the alleged fault, and for the customer to bring the car back to us to inspect and meeting the hyundai dealership agent and websato installer to be done under the warranty. Travel costs for the customer were offered. the customer refused this saying it was unreasonable. To this day we have not seen the faults that were on the vehicle so cannot possibly comment on what they were.
What followed was unpleasant, however the suggestion that we knew this item was not covered under warranty is untrue. We did everything possible based on the information given to us by the approved installer and the hyundai dealership and followed their process. We even offered to buy the vehicle back from the customer but the customer refused this.
To conclude this, we are deeply dissapointed we have not been able to manage this customers expectations, we have learned from this as a business and we aim to keep all our customers as happy as possible and we have unreservedly appologised to this customer for this situation.
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★★★★☆
“Got there in the end!”
Written on: 24/09/2011 by steben (2 reviews written)
My first big purchase on the internet, so wary from the beginning. It was a Freelander 2 TD4 HSE ie top of the range. All proceeded well with arrival date given given as just over 3 months. The arrival date passed with no plausible explanation and a further date given for 8 weeks later. This date arrived and passed with no apparent action or explanation. I had to phone and request as to what was happening. Autofinders clearly did not know. Another date for 12 days later was given. Again the... (read more)
★★★★★
“Dont normally do this but....”
Written on: 19/08/2011
Not normally one to leave a review, however this was a very refreshing experience and thought it appropriate to share my comments. I had visited my local Nissan dealer and test drove a nissan juke. Was very happy with the car, but the salesman would not offer a penny of discount due to it being a new model. I searched on line and came across autofinders and recieved a competative and a very informative quotation with full details of the car and company. The saving was £1200 in total, but a... (read more)
★★★★★
“My experience of Autofinders was a first class company...”
Written on: 13/05/2011 by JPK21 (1 review written)
My experience of Autofinders was a first class company providing a first class service. The staff were always professional, friendly and courteous.
I part exchanged my old car and took delivery of a new VW Golf on the 19th April 2011 at the Autofinders Office. The team of Steve,Paul,Jessica,Gemma and Laura are a great team. The car was imacculate and in pristine condition. They make purchasing a new car simple, easy,a pleasure, but most of all as a customer I felt safe and secure. Nothing...
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Dp90's Response to JPK21's Review
Written on: 21/05/2011
Hi JPK21,
<br/>
<br/>It has been said on various sites that companies like these withhold your new vehicle's registration doucument from you, for some length of time. Has this been the case in your experience with Autofinders? Thanks for any help you can give on this matter.
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Autofindersstaff's Response to JPK21's Review
Written on: 23/05/2011
Hello DP90
<br/>
<br/>We note your interest in our company and this reviewer, who has kindly taken the time to leave feedback on his/her experience.
<br/>
<br/>In answer to your question regarding V5 documents, it is illegal to withold a V5 document for any period of time. We only deal as a business directly with franchised main dealerships, who register each car through the DVLA. 95% of these are registered to the customer as 1st owner, as clearly identified on our live internet site. Volvo are the only new car manufacturer where the cars are registered to ourselves 1st, however we instruct dvla of the sale immediatley as required by their legislation.
<br/>
<br/>We do, from time to time, offer pre registered vehicles that a dealership has self registered, however we do not in any way deal with any company that with-holds a V5 document for any amount of time.
<br/>
<br/>We are aware of many companies, as you say, where the selling company deliberatley withold the V5 document to their customer and advertise 2nd registered keeper vehicles. We are not one of those companies.
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Autofindersstaff's Response to JPK21's Review
Written on: 23/05/2011
HI JPK21
<br/>
<br/>Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasion, we are delighted that you are happy with the service and value for money you ahve recieved from our company.
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
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Dp90's Response to JPK21's Review
Written on: 23/05/2011
Hi Autofindersstaff,
<br/>
<br/>Thanks for the response to my query but i have another if that's ok.
<br/>I've noticed over the last month or two, some car manufacturers have been removed from your website, is there any reason for this?
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Autofindersstaff's Response to JPK21's Review
Written on: 24/05/2011
Hi DP90
<br/>
<br/>Thanks for the response.
<br/>
<br/>Our web site changes daily depending on what we believe to offer good savings and good value for money for our customers. We have over 80 independant dealerships we use throughout the country in total, for various manufacturers.
<br/>
<br/>We also have to take into consideration availability of product. For example, a Hyundai IX35 4wd has infinate manufacturer delivery times, so it isnt really beneficial to offer this car for sale. There are huge supply issues from manufacturers at the moment from throughout the world, some part due to the tsunami in japan-where many of components are made for all makes of cars. Even prior to this, manufacturers are offering very lengthy delivery times- Skoda for example offer 6 months minimum on any diesel engine, octavia, superb and yeti, nissan on the juke and qashqai similar lead teams.
<br/>
<br/>Situations like this can often lead to manufacturers and/or dealers chaning discount structures from time to time, which is unfortunate but at the same time understandable.
<br/>
<br/>At the moment, we have franchised dealerships that will supply as the following vehicles at discounted prices:
<br/>
<br/>Audi
<br/>Alfa Romeo
<br/>BMW
<br/>Citroen
<br/>Chrylser
<br/>Chevrolet
<br/>Fiat
<br/>Ford
<br/>Honda
<br/>Hyundai
<br/>Jaguar
<br/>Jeep
<br/>Kia
<br/>Land Rover
<br/>Mazda
<br/>Mercedes
<br/>Mini
<br/>Mitsubishi
<br/>Nissan
<br/>Peugeot
<br/>Renault
<br/>Skoda
<br/>Seat
<br/>Toyota
<br/>Vauxhall
<br/>Volvo
<br/>Volkswagen
<br/>
<br/>It wouldnt be possible for us to activly promote and advertise all these makes and models of cars, there are over 10000 different specifications, models and makes.
<br/>
<br/>We look every week or month as to what we believe gives great value for money and is a marketable item to the majority of our customers.
<br/>
<br/>We also recieve numerous stock lists and special offers on a daily basis.
<br/>
<br/>If you do want a quote on an individual car then please feel free to contact our premises by phone or e mail, or come and visit us if you are unsure- we are not an internet based company. Our head office is in Chesterfield, derbyshire where we have many members of staff who will look after you and give you impartial advice in our car shop.
<br/>
<br/>I hope that this answers your questions thoroughly
<br/>
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Dp90's Response to JPK21's Review
Written on: 27/05/2011
Hi Autofindesstaff,
I could not have dreamed of a more thorough answer to my question. If the service you give to your customers is anything like the help you have given me here. The momment i am in need of a new car, you WILL be my first port of call. Thanks for all your help.
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★★★★★
“Was a bit worried at first about purchasing a new car...”
Written on: 17/04/2011
Was a bit worried at first about purchasing a new car online, should'nt have been it was trouble free exrepience all AutoFinders staff were very helpfull,showing good professionalism and a great knowledge of their subject.
They were able to supply the car that I wanted to the spec:,colour, added options and at a great price.
There was a 6 month manufacturers lead in time for the vehicle but I collectd it on the agreed date, with part exchange on my previous car allready arranged, so drove in...
(read more)
Autofindersstaff's Comment
Written on: 23/05/2011
Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasions, we are delighted that you are happy with the service and value for money you ahve recieved from our company. The Yeti is a fantastic vehicle, probably Skodas best car they have ever made and very popular.
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
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★★★★★
“I have just returned home from collected my brand new...”
Written on: 15/04/2011
I have just returned home from collected my brand new Skoda yeti from Autofinders in chesterfield. Im a very happy customer today, very proud of my new snow monster and happy with everything with the deal and service. iI couldnt have asked for more. I had rang several places and visited 2 dealerships to try and get a yeti but each time came to no fruition and told 6 months waiting list!! I came across autofinders website through a search portal and noticed they were advertising the Yeti... (read more)
Autofindersstaff's Comment
Written on: 23/05/2011
Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasion, we are delighted that you are happy with the service and value for money you have received from our company. The Skoda Yeti is a fantastic car and we benefited by being able to offer the cars at a quick delivery time due to a cancelled order at our supplying dealership!
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
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Showing 11 - 20 of 71 Reviews
★★★★★
“I collected my new car from Autofinders in...”
Written on: 03/04/2011
I collected my new car from Autofinders in chesterfield this week. I bought a new Citroen C3 exclusive and the price given to me was significantly lower than the offer from my local dealer.
Website clear and easy to use, salesman very informative and chatty, but no pushing at all, in fact it was me that chased the salesman for the deal. Part exchange was smooth as was the whole thing. Like other reviewers have mentioned it was a very much no frills service, but did exactly what they needed...
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Autofindersstaff's Comment
Written on: 23/05/2011
Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasions, we are delighted that you are happy with the service and value for money you have received from our company.
<br/>
<br/>We particually value your feedback on our website and the ease of use, it is nice for this to be noted. We do try and make things as clear and as simple as possible.
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
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★★★★★
“My thoughts on this company are one of a success. What...”
Written on: 31/03/2011
My thoughts on this company are one of a success. What a simple but effective solution to higher motoring costs. Very impressive was their website, was incredibly easy to use and navigate through. The pricing was clear and it was comfortable to read the way in which they do business. After an exchange of e mails and telephone calls, we agreed a deal between myself and a pleasant gentleman called shaun, who was very accomodating. It was so easy, frightingly easy, to spend over £20000 and yet... (read more)
★☆☆☆☆
“Ordered a car from these people (to be used as a co...”
Written on: 30/03/2011
Ordered a car from these people (to be used as a co car) Sept last year and it duly arrived and was collected in Dec. Since then we've been trying to obtain the V5C log book from them and have been fobbed off with excuse after excuse such as the DVLA are taking their time processing it - not true I contacted the DVLA and they'd never seen the V5C! The manufacturer has it! etc.
Needless to say we'll not be going any where near them again. The T&C's state that the V5C will be sent withing 3-6...
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★★★★★
“Ordered new car over phone in november and was given...”
Written on: 10/03/2011
Ordered new car over phone in november and was given 16 week delivery time which turned out more or less to the day, car delivered yesterday.
No frills service, they did exactly what they said they would. Kept me updated weekly. Paid credit card deposit, paid balance when car was delivered after i had seen it etc. Safe and confident purchase. All staff polite and proffesional, couldnt really ask for anymore.
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Autofindersstaff's Comment
Written on: 23/05/2011
Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasions, we are delighted that you are happy with the service and value for money you have received from our company.
<br/>
<br/>Your comments about feeling safe and secure are noted and nice to hear.
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
Reply to this comment
★★★★★
“I have waited to write this review until my log book...”
Written on: 08/02/2011
I have waited to write this review until my log book came through, which it did today. As promised by nancy it was in my name as 1st owner. Delighted with the purchase of my new Seat from Autofinders the car is lovely and i saved over £2100. Had the car 4 weeks now and absolutley love it!!
Autofinders were very good, i felt like i was important and information given to me was honest and realistic. Was told 10 weeks delivery time when i ordered it, it actually took 11 1/2 but they did update...
(read more)
★★★★★
“I started my research for a new SUV in August, after...”
Written on: 20/12/2010
I started my research for a new SUV in August, after test driving many models at local dealers I decided on a new Hyundai Santa Fe Premium. Main Dealers 'can be' expensive so I researched prices on the internet and discovered Autofinders, who had a very competive deal. I was reluctant at first but gave them a call, and spoke with Steve, who was very informative and helpful. No pressure applied he simply told me how the process worked. So I went away and read some reviews and background to... (read more)
★★★★★
“Just had my new car delivered, lovely car, great...”
Written on: 08/12/2010
Just had my new car delivered, lovely car, great people to deal with. very punctual, very honest and very transparant.
Communication was ok,all e mails answered, numerous on line updates etc. Sometimes hard to get through on the phone to the progress team- suppose its a good sign that they are busy really, but they did always answer e mails.
Saved a lot of money, got the exact car i wanted that my dealer wouldnt discount. Enough said
(read more)
★★★★★
“I started my search for a new Hyundai Santa Fe in...”
Written on: 22/11/2010
I started my search for a new Hyundai Santa Fe in August, my first stop being the local dealer where I was told "no discount".I turned to the internet and after lots of research decided on Autofinders,mainly because the web site seemed customer friendly. I was very wary about using a Broker but after a quick chat with James, paid my deposit then sat back to wait the 14 weeks expected before delivery.I unexpectedly received a call from Autofinders after 9 weeks to say that they had sourced a... (read more)
★★★★★
“As promised guys here is my review on my experience...”
Written on: 17/11/2010
As promised guys here is my review on my experience with your company:
I run my own business and i am always keen to give smaller business's my business as i believe this to be the future of the country and help the UK economy. I came across Autofinders from an advert i saw on parkers website for a new Seat Ibiza cupra, which my partner really wanted.
Agreed a price with Shaun and also spoke to a guy called james paid my credit card deposit of 500 quid and waited patiently.
Car took 12...
(read more)
★★★★★
“I found autofinders through a simple internet search...”
Written on: 17/11/2010
I found autofinders through a simple internet search as we were looking for a new hyundai. I found the website easy to use and told me exactly what i needed to know.
Rather than ordering over the phone me and my wife visited their premises which were very clean, profesional and re assuring to us. It also helped that they had a car there to look at-gave my wife in particular the comfort of dealing with them.
Ordered car from a guy called steve, knew everything-answered all questions we had...
(read more)
See next 10 reviews
Showing 21 - 30 of 71 Reviews
★★★★★
“I have been looking to buy a VW Passat for my wife and...”
Written on: 13/11/2010
I have been looking to buy a VW Passat for my wife and found a very clean one at the Chesterfield branch. I was met by Paul who is the owner of the company and took the car for a test drive.
We agreed a price including a fair price for my wife's old Renult Clio. I found the whole experience very professional and felt reassured that i am buying a good clean car. Indeed my wife is very pleased with her new car and i personally feel good about the whole process.
Paul also organised for one his...
(read more)
★★★★★
“I recently purchased a Hyundai Santa Fe from...”
Written on: 03/11/2010
I recently purchased a Hyundai Santa Fe from Autofinders. From start to finish everything went well. The price was about £3000 cheaper than my local agent could manage. The new car arrived on time and in perfect condition with only 10 miles on the clock. All the staff with whom I had contact were polite , helpful and friendly. When I next change I shall certainly use them again. (read more)
Autofindersstaff's Comment
Written on: 23/05/2011
Thank you for taking the time to review our company and share your experience with others. We appreciate any feedback from our customers.
<br/>
<br/>On this occasions, we are delighted that you are happy with the service and value for money you ahve recieved from our company.
<br/>
<br/>Please do not hesitate to contact us if you need any further help in the future. Oh, and remember, we have our recommend a friend scheme where you can earn money for yourself by telling your friends, family and work collegues about us and the service you recieved, if they buy a car on your recommendation then we will reward you!
Reply to this comment
★★★★★
“Today took delivery of a Nissan Qashqui 1.5DCi Visia...”
Written on: 01/11/2010
Today took delivery of a Nissan Qashqui 1.5DCi Visia from Autofinders; I looked to a broker due to Nissan dealers apathy and was frankly quite shocked in these times of economic frailty that the such dealers didnt return calls etc.
I found all the staff (I dealt mainly with James & Jess) at Autofinders to be very helpful, polite and at all times returned calls and emails swiftly, the price of the vehicle was substantially less than the Nissan dealers and the part ex price on my old car was...
(read more)
Autofindersstaff's Comment
Written on: 02/11/2010
I am delighted to hear that you are satified with your purchase and the service you have recieved from us. I will pass on your complements to Jess and James, who I'm sure will also be pleased you are happy with the service. We appreciate any comments or feedback from our customers and would like to thank you for taking the time to do so.
<br/>
<br/>Please do not hesitate to contact me if you have any further questions or queries at any time.
<br/>
<br/>Again, many thanks for your business and for sharing your experience on the review centre.
<br/>
<br/>Nancy
<br/>Autofinders Customer Services
Reply to this comment
★★★☆☆
“Autofinders are good people who will work hard to find...”
Written on: 23/09/2010
Autofinders are good people who will work hard to find a car for you at a very decent price and deliver it as agreed. The staff are rather overworked so patience and/or a gentle persistence may be required.
However, I would advise anyone to tread carefully before entering into a PX arrangement with them. Their current PX policy allows them to adjust the PX price at the time of changeover. Despite describing my old car honestly and openly Autofinders decided it didn't match their...
(read more)
Autofindersstaff's Comment
Written on: 24/09/2010
Thank you for taking the time to write a review about your experience with our company. We appreciate any feedback from any of our valued customers.
<br/>
<br/>Indeed we agree that our staff are all very hard working and dedicated to providing the best possible levels of customer service. September is possibly the busiest month in the motor industry calendar and as such demand from customers is at a peak, not only with us but with all franchised dealerships and transport companies. This obviously puts a strain on our staff resources however every member of staff is determined to ensure that our high standards are adhered to.
<br/>
<br/>We would like to respond to your comments in regards our part exchange policy. We offer customers a full part exchange facility in most cases without actually seeing the car before we offer a price. This is done by an e mailed form where we ask all of our potential customers to complete themselves and we ask for an honest and accurate description along with all relevant details. This form also states that if the vehicle differs in any way from that as described on this form then this MAY effect the part exchange price on handover. We have taken in excess of 100 part exchange vehicles in the past 12 months and on only 3 occasions have we had to ammend the price on handover due to damage or missing items on the vehicle based on the description.
<br/>
<br/>The only way that we could possibly look at changing this policy is insisuting that any customer with a potential part exchange visits us so we can inspect the vehicle before valuing, however as we have customers from the north of scotland down to the south west tip of england this could be very inconvinient for most if not all of our customers, so this is something we are not looking to do at this stage.
<br/>
<br/>We thank you kindly for your valued business and hope that you are very happy with your new car purchase.
<br/>
<br/>Many thanks
<br/>
<br/>Autofinders customer services
Reply to this comment
★★★★★
“Just taken delivery of a Hyundai Santa Fe. Excellent...”
Written on: 07/09/2010
Just taken delivery of a Hyundai Santa Fe. Excellent service from Autofinders who saved me £2000 on the best price my local dealer was prepared to offer. Tried a couple of other Online sites but Autofinders were the only ones able to source me a car immediately (not in my first choice of colour but I'm not complaining). They were open and honest about the delivery times on factory orders stating that it could take up to 16 weeks (probably taking me into Jan 2011 and the VAT increase). It was... (read more)
Autofindersstaff's Comment
Written on: 09/09/2010
Thank you for taking the time to review the service and your experience that you have recieved from our company. Myself and all the staff here are all delighted that the service you recieved met your expectations.
<br/>
<br/>Please remember where we are if you need any help or you have any questions about your vehicle, we are always happy to help.
<br/>
<br/>Many thanks again,
<br/>
<br/>Nancy
<br/>Customer Services Manager
<br/>Autofinders
Reply to this comment
★★★★★
“I have just took delivery of my Citroen C1 and and I...”
Written on: 02/09/2010
I have just took delivery of my Citroen C1 and and I am extremely impressed with the service provided and the speed at which my vehicle arrived! I ordered it only a week ago but the vehicle was delivered on time today in immaculate condition. The 2 delivery drivers were extremely helpful and polite and took the time to go through all vehicle features with me. I have recommended the company to my friends, family and work colleagues. The staff were very helpful and made the process easy. ... (read more)
Autofindersstaff's Comment
Written on: 09/09/2010
Hello,
<br/>
<br/>As customer services manager here at Autofinders I am delighted to hear that you found your experience with us a pleasant one, and our service was to a standard we/you expect. I appreciate the time it takes to leave feedback and would like to thank you for this.
<br/>
<br/>Thank you once more, please do not forget where we are if you have any questions or need any further information.
<br/>
<br/>Nancy
<br/>Autofinders
Reply to this comment
★★★★★
“Buying a car (Nissan Note)over the internet was a new...”
Written on: 02/09/2010
Buying a car (Nissan Note)over the internet was a new and worrying experience for me, but the information provided by email was clear, the website helpful about terms and conditions. Being able to talk to someone on the phone clinched the deal! All the Autofinders staff I spoke to were friendly,professional and reassuring. a realistic delivery date was given of 4-5 weeks and exactly right. I collected the car, altho' 200 mls away, but was picked up from the station which was very nice... (read more)
Autofindersstaff's Comment
Written on: 09/09/2010
Thank you very much for taking the time to review our company, your positive comments are greatly appreciated.
<br/>
<br/>Myself, as customer services manager and all of us here at Autofinders appreciate any feedback, good or bad, which helps to shape the service we provide to meet our customer's expectations.
<br/>
<br/>Thank you again for your feedback, please don't forget where we are if you have any questions as we are always here to help.
<br/>
<br/>Nancy
<br/>Autofinders
Reply to this comment
★★★★★
“After visiting a local Nissan Main Dealer, I was very...”
Written on: 30/08/2010 by Paul J W (1 review written)
After visiting a local Nissan Main Dealer, I was very disapointed with the level of product knowledge, reluctance to negotiate on price and a general lack of interest in trying to "sell" me a car even though I was giving out obvious buying signals!
After a search on the Internet I came across AuoFinders and the service and response received was such a refreshing change! I tried another Main dealer just to test the water further on price and while he narrowed the price gap a little, he was...
(read more)
★★★★★
“I recently purchased a Nissan Note. From start to...”
Written on: 19/08/2010
I recently purchased a Nissan Note. From start to finish the process was simle and easy with the vehicle delivered to my door as promised and on time. I recommend this first class service.
T.Lynch
Kent
Aug 2010
(read more)
★★★★★
“I found the whole process of ordering a new car with...”
Written on: 04/08/2010
I found the whole process of ordering a new car with autofinders really easy and relaxed. The only small hiccup i had was that the email confirming my new reg number had 1 digit wrong which meant my insurance was wrong, thankfully i am insured with a company that i can amend details and print my certificate myself, otherwise it would have delayed me collecting the vehicle.
The value for money was excellent i saved a few thousand pounds on my Fiesta Zetec S and they even threw in metallic...
(read more)
See next 10 reviews
Showing 31 - 40 of 71 Reviews
★★★★★
“Excellent company to deal with. Bought my new Yeti...”
Written on: 29/07/2010
Excellent company to deal with. Bought my new Yeti from them after thoroughly researching the various options available, main dealer, other car brokers etc and would happily recommend them to anyone. Will contact them again when buying my next car. (read more)
★★★★★
“3 months and 12 days since ordering I picked up my...”
Written on: 26/07/2010
3 months and 12 days since ordering I picked up my shiny new Yeti from Autofinders in Chesterfield - a full 3 grand cheaper than my local dealership could manage. I knew what I wanted to buy and had test driven locally. Autofinders had positive reviews and offered good discounts so I got in contact to find out how it worked. Steve and Jessica were professional and helpful right from my first query until I received the keys and drove away on Saturday. I was kept abreast of order progress... (read more)
★★★★☆
“In March 2010 I ordered with trepidation ! [try...”
Written on: 23/07/2010
In March 2010 I ordered with trepidation ! [try anything once] internet buying seem to scare most people I mentioned it with, particularly with no recommendations to consider who had bought from Autofinders . Three months later as promised by Steve Taylor, you do have to be cool ! my Hyundai Santa Fe was at there premises with extras fitted {towbar} the whole process was an excellent service only minor blemish my mats had,nt arrived so being lucky it was market day in Chesterfield we... (read more)
★★★★★
“I'm from Swansea and recently bought a 2004 Honda...”
Written on: 28/06/2010 by jiffz (1 review written)
I'm from Swansea and recently bought a 2004 Honda Civic through Autofinders. Swansea is 220 miles from Chesterfield, however when the time comes I would definately consider travelling to collect a car from Autofinders again.
The car advertisment seemed too good to be true, 21000 miles on the clock, it was in immaculate condition and also a good price. When we decided to go and take a look at the car, it was exactly as described with nothing to hide.
James at Autofinders negotiated the...
(read more)
★★★★★
“Really good service, no problems and the car was...”
Written on: 21/06/2010
Really good service, no problems and the car was available right when they said it would be. I also got a good deal. Have already recommended to others. (read more)
★★★★★
“They say 'if it sounds too good to be true it usually...”
Written on: 19/06/2010 by aea3107 (1 review written)
They say 'if it sounds too good to be true it usually is'. Not in this case!
Was offered £800 discount by my local Hyundai dealer but got an amazing £4000 discount from Autofinders.
Such an easy transaction. Car was built to order and I was advised at every stage of its progress.Arrived today on a trailer with 13 miles on the clock
Lastly u only pay when u get the car and are happy. Great deal!
(read more)
★★★★★
“I searched all over the internet for the best price on...”
Written on: 17/06/2010
I searched all over the internet for the best price on my new Skoda Superb & it was from www.autofinders.co.uk. I called them to confirm it was a UK car & would be supplied by a franchised dealership & that I would be the first registered keeper, as it stated on their website. We discussed specification & options that I required & they were very helpful & answered all my questions putting my mind at ease. I was still very nervous about making such a large purchase over the internet & I asked... (read more)
★★★★★
“Bought a Mazda MX5 2.0 sport tech via Autoebid....”
Written on: 09/06/2010
Bought a Mazda MX5 2.0 sport tech via Autoebid. Autofinders were the lowest bidder
The process is very professional from good pricing and checking vehicle availability (I wanted it for my wife's birthday)to the final delivery and payment
Would be happy to recommend to friends
(read more)
★★★★☆
“Overall purchasing a new 207 from autofinders was a...”
Written on: 08/05/2010
Overall purchasing a new 207 from autofinders was a straightforward process - "It does exactly what it says on the tin". Car arrived to the exact specification with no problems at all. Staff were polite & friendly. Only slight issue was that our delivery date got pushed back a couple of weeks, but I think this was out of their hands! I would recommend purchasing a car from autofinders. (read more)
★★★★★
“I picked up a Hyundai i30 CRDi Estate from Autofinders...”
Written on: 26/04/2010
I picked up a Hyundai i30 CRDi Estate from Autofinders two days ago, and was very impressed by the whole experience. I'd been to three Hyundai dealers, none of which had even bothered getting back to me, despite my making it clear that I was seriously interested in buying - perhaps they're victims of their own success, and have more business than they know what to do with?
Anyway, Autofinders were very helpful. They were prepared to match the best price that I could find on the web (I had...
(read more)
Autofindersstaff's Comment
Written on: 27/04/2010
Thank you for taking the time to express your feelings on the level of service that you receievd from Autofinders in chesterfield.
<br/>
<br/>As the customer services manager, it gives me great satisfaction to see that we met the expectations that you had of us. As a family run company, we try to ensure every customer is treated the same high level of care and consideration.
<br/>
<br/>Please do not hesitate to contact me or any member of staff if you have any further questions or queries at any time.
<br/>
<br/>Again, many thanks for your business and for sharing your experience on the review centre
Reply to this comment
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Showing 41 - 50 of 71 Reviews
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Guest's Comment
Written on: 25/07/2012
I am in the same position. I bought through autofinders a Ford Smax Titanium 12-plate delivered by Vospers Exeter in March 12. No V5C yet....
I heard through an e-auction site that autofinders bid through that (name removed) had said he would have processed all the backlog of V5C by the end of July.
(Name removed) - if you are reading these posts can you please do so. We bought in good faith and hopefully you will assist us. Thanks.