Written on: 19/03/2013
DANGER, DO NOT USE. What a load of s***t this site is. Claimed my keypad was damaged but believe me it wasn't, it wouldn't of got damaged in transit because it was a flip phone one. Just a bunch of lying theives. DANGER,DANGER,DANGER. YOU HAVE BEEN WARNED (read more)
Written on: 20/05/2011
Absolutely terrible company. Doesn't reply to emails, they didn't get in touch after I sent off my iPod for recycling, despite me calling them up and sending multiple emails in the following 5 weeks; I'm still waiting for a payment, but can't help but get the feeling they've ripped me, like so many others, off.
Please please do not use this company, they deserve to go out of business.
Highly recommend fonebank.com as a trustworthy and efficient alternative. Have recycled 4 phones with them... (read more)
Written on: 11/05/2011
It took me a month to get my money .Only after phoning Trading standards and writing a "Breach of Contract" letter .I urge everyone waiting for money to do the same !! . I would not give them any stars but are mandatory for this review. I will look for a more reputable company next time and not one offering the best deal .which in this case clearly was not ! (read more)
Written on: 09/05/2011
2 months they have had my phone and ive still had no payment everytime i ring them i get told are systems are down DO NOT USE complete ???????? (read more)
Written on: 02/05/2011
DO NOT USE THIS COMPANY. I sent 2 x HTC HD2 phones to the value of £260 on the 14th April have had no payment and no reply to my numerous e mails and telephone messages. Now most of the phone recycling comparison sites have suspended them from their websites due to non payment. (read more)
Written on: 22/04/2011
DON'T USE THIS， I SENT MY PHONE TO THEM， MY MOBILE IS WORTH 61POUNDS。 WHEN THEY RECEIVE IT THEY SAID THERE'S A BUTTONS MISSING。 AND VALUE MY PHONE 17.5 POUNDS。 I REQUEST TO SEND ME BACK THE MOBILE。 THEY SAID THEY WILL NOT SEND BACK THE MOBILE AND IT MENTION IN THEIR POLICY。。。。 (read more)
Written on: 21/04/2011
Don't use MOPAY! I sent my phone to them in the free-post envelope provided but seeing how flimsy it was, I carefully wrapped the phone in tissue so it would arrive safe. However I received an email saying the screen was damaged on arrival so I wouldn't be receiving my cheque. Despite several heated email exchanges, they refused to pay. I cannot believe the phone was damaged as it was so carefully wrapped. I have since requested that my property be returned to me as them keeping it would... (read more)
Written on: 17/02/2011 by royboybuster (1 review written)
Said had not received mobile phone though 2 days later revalued to a quarter of its valuation. In the post same day voucher arrived. It was all fishy as the voucher had been sent on the day they say it hadn't been received. Won't return phone which was in perfect condition not a mark on it. Response was claim from Royal mail. Don't use this company as they are a load of frauds.
I used love to recycle before, wish I had used them this time.
Beware do not use this company (read more)
Written on: 27/01/2011 by petemorley (2 reviews written)
Sent a perfectly good lg crystl off, received an email to say the the screen was cracked an instead of £50 the phone was now worth £0. What a rip off.only used them because their valuation was higher then everyone elses. never again. (read more)
Written on: 26/01/2011
Advice!!! Never Use This Company...recieved numerous emails saying my payment is on its way after I kept chasing them up...STILL no payment...worst company ever!! (read more)
Written on: 20/01/2011
I will never deal with this company again. Despite sending in a phone which I know to be pristine (as I never actually used it!) and them acknowledging that it was in full working order, they "revalued" it on receipt to nearly half of their initial offer!! Getting the phone back is going to be interesting now!! Very dissatisfied!! (read more)
Written on: 17/01/2011
For a change a favourable review for this company. I started the process of recycling three mobile phones on 18 December and have received, on 17 January, a deposit into my bank account for more than I was expecting. Two of the phones were apparently not worth anything and the third only £7, but I have been paid £10. This is despite the fact I did not send the phones within the stated 14 days and all the problems with post over the Christmas and New Year period. (read more)
Written on: 17/01/2011 by realfas (1 review written)
Customer service is poor . After tree weeks I've send them gadgets I did't get reply from them till I sent email to find out what is going on. Ones they have confirmed what phone with them after two weeks I received money. During that time , they said two times :"Unfortunately due to a system error with our payment transfers , your payment was not issued until this morning." I would never ever waste my time with Money.com or Weeebuy.com(thay are the same). (read more)
Written on: 11/01/2011
Absolute jokers. I get quoted £135 for my old iphone, then send it in and get an email telling me it's be revalued at $43 due to a crack on the back. There was never a crack in it, and when I called to get them to return the mobile they said it's not their policy and I could get a 'goodwill' payment of $95. This is still under the £135 quoted originally, these guys are ripoff merchants and have probably 'recycled' my iphone by replacing a back that isn't broken to sell for a massively... (read more)
Written on: 22/11/2010
Sent in 4 good phones, 3 Nokia expencive phones and 1 blackberry, as we had updated. all I get is still waiting for the phones to arrive. This is stealing actually, so why do you all let them get away with it? I will give a little more time and then my son who is a government solicitor will take this over because I am sick of people just taking the P.. I went with this company because it was recommended online but never again and will tell others not to use either!! (read more)
Written on: 09/11/2010
Guess I must be one of the lucky ones. Got a good price for an unwanted phone and quick, smooth transaction. They paid what they advertised and the cash was paid direct to bank account in a matter of days. (read more)
Written on: 09/11/2010
Despite reading reviews on here, sent my phone off to Mopay as they had the best price for my N8 by quite alot. sent it special delivery and received payment within a week! (read more)
Written on: 27/10/2010
Sent 3 phones off in the same envelope, recorder delivery. 2 were worth ony about £3 and the 3rd £47. They claim to have received the 2 cheap phones but not the 3rd more expensive phone. They suggest I claim from Royal Mail! Still have not been paid even for the 2 they received. Would never use again. If I use another buyer I will only ever post one at a time and recorded delivery. (read more)
Written on: 18/09/2010
Checked my phone value on comparison websites and Mopay came up that it was the best cash deal, sent my phone off in the prepaid envelope and waited a month and heard nothing, checked the website and my phone was not even traceable through this and kept saying that it had not been received, by this time i started to worry, i contacted customer services and it took 3 days to get a response from them for each and every email i sent.
They confirmed back that i should receive payment back in 7... (read more)
Written on: 07/09/2010
Sent off my phone on August 26th and tracked it on my MOPAY account and on September 7th it still said Awaiting Handsets. I may well recieve my payment in the next few weeks but I'm guessing after reading the earlier reviews it will be NOPAY not MOPAY:( (read more)
Written on: 07/09/2010
DO NOT use these if you are looking for a quick buck for your old mobiles!!
I sent mine off 3 weeks ago and its taken this long to get the phones tested! Haven't heard a word from them yet so im assuming they have sent payment but reading the other reviews i think i may be a bit hopeful!
If you do use them please get proof of delivery or send recorded post because they said to me they hadn't been delivered when they were sent 1st class 2 weeks before!
Beware!!! (read more)
Written on: 03/09/2010
Absolutely useless. Their customer service, when you don't receive funds after more than 5 weeks waiting is nothing short of laughable. All the issues are yours and not theirs and it is up to the customer to sort out not delivery of phones in their own freepost envelope, with the Royal Mail.
Add the fact that if you wish to contact them, it will be on a 0845 "premium service" so you'll end up with more in phone charges than what they may eventually give to you for your phones.
Stay well... (read more)
Written on: 31/08/2010
I send of my phone which was just cheap model of Nokia really, the envelope was so tiny and unprotected that i barely squeezed it in. Huh and guess what? Had an email saying the LCD screen is faulty so it was DOWNGRADED. Wish i have read reviews earlier. Thank got it wasn't expensive phone. :/ never again.
It would be much better if they UPGRADED their Envelopes. (read more)
Written on: 23/08/2010 by cam120102 (1 review written)
I sent off 2 phones on 12 August and today is 23 August and the status on their tracking still says 'tested'. I phoned them a number of times and told the money was deposited but up until now nothing has been done. Poor service. Poor communication. All they communicate with you is when they downgrade their valuation. One of the phones was downgraded as lost/stolen and I have owned it from new. Send them an email to complain and no response not even an acknowledgement that they received the... (read more)
Written on: 12/08/2010
Despite some of the bad reviews regarding Mopay, I posted my phone off using Recorded delivery which cost an extra £2.25. After waiting 2 weeks and not hearing anything or receiving a cheque, I checked using the post offices tracking service and discovered it had taken 10 days to deliver the phone to Mopay! I immediately phoned them, they assured me the phone would be checked and a cheque issued that day. True to their word it was. I received my payment this morning. So after inital doubts,... (read more)
Written on: 05/08/2010
Sent 4 phones to these clowns 3 weeks ago, still saying "awaiting handsets" on the order tracker, rang them this morning, they say they've not recieved them, I wish I'd read the other reviews on here before dealing with these devious bu***rs. (read more)
Written on: 26/07/2010
Sent them 3 phones, 2 working, 1 faulty, but the faulty phone had a high return value.
They said they only received 2 phones, guess which one was missing, the faulty phone.
I assume they hoped they could repair the phone and make a quick profit, found the phone beyond repair so conveniently lost it.
I would recommend that you avoid Mopay and use a company with better reviews (read more)
Written on: 14/07/2010 by lsc4alm (3 reviews written)
Very good recycling service. Received direct bank payment within a week. (read more)
Written on: 24/05/2010
NO Pay !! i have sent my phone off two weeks ago, (10 may 2010). heard nothing from them untill 18th may 2010 when i recieved a email saying that it was faulty and they had revalued it from £140 to £42. as i sent the phone in working order i was shocked and rang to ask what was wrong with it. i was offered a good will gestured of £68 briging my money for the phone to £110 still £30 less. its now the 24th of may and i still have no money from pay offline or recieved my £68 good will gesture.... (read more)
Written on: 22/02/2010
My phone was signed for by Nopay 6 days ago. Thankfully I paid extra for Recorded Delivery as this isnt something they offer. So I know they have it but their website still shows they are awaiting handset. I knosw payment may take a few days but acknowledgment of receipt should take no more than a day or so.
I would never consider using them again and would recommend people to go elsewhere. I've always used Tesco in the past and they may not pay the most but they have always paid and... (read more)
Written on: 21/01/2010
Sent my phone off a week ago and heard nothing. Status says they are "awaiting handsets". Have a feeling I have been ripped off. Heard loads of bad reviews of them and people saying Mo Pay received their phone and then claimed it to be damaged and sent them a smaller amount. Regretting using Mo Pay now and wish I'd used Envirofone instead, who I've used before and are brilliant. Worried as I really needed the money. Steer clear!!!!!!!!!!! (read more)
Written on: 13/07/2009 by jjpratten (1 review written)
Used Mopay, sent phone off in the envelope provided, never heard from them again and guess what no money!!!! (read more)
Written on: 03/07/2009
I have been using Mazuma since 2006 and have had no problems at all.
Usually I would send my phone off on Thursday, receive cheque by Saturday and thats it, simple as that.
And then I stupidly decided to use mopay and this is where it all went wrong:
I sent my phone off on Wednesday 17th June,
Tracking was unavailable via mopay
Phoned them everyday after a week had passed alway receiving the comment "someone will phone you back" - as if!
2 weeks passed, screamed at the manager,
manager... (read more)
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