written by Greergx185 on 11/11/2015
I contacted this "company" via Wallapop regarding a MacBook Pro 15" 16gb Ram 512SSD for 900£ and I thought it was interesting offer. He offered 600£. Well I have a long list of messages insisting on purchasing this item and asking me to pay asap. The guy only sells a 11k Rolex and iPhone 6S and the MacBook. It all sounded weird. So I decided to do a research. And I found these reviews... When I got to tell I was not interested in making business guess what. Yes he insulted me! Just be very careful out there with STRANGERS.
written by on 19/03/2015
I sold a second had phone to MPE on the back of being offered a reasonable price for my phone it was in mint condition (I had it in a case since I had it) however soon after they had received it I had an email from them saying there was a small crack (break)in the case. There was nothing wrong with the case at all! I know this for a fact as I checked it over before I sent the phone off. They should not promise a price they have no intention of paying! will never use them again nor recommend them to anyone. PS I don't often write reviews but felt I should make people aware that this company rip people off,
written by Jamesdx154 on 05/03/2015
I can understand a reduced valuation when there are minor scratches to phones cases, but to call it a crack was ridiculous. Also when the phone was sent, 1 day after being used every day for over a year, a mysterious screen problem has developed since it arrived with them. I have now tried 2 different email addresses to contact them, but both have bounced back to me. To offer £73 then reduce it to £12 is insulting. Avoid these, there are plenty of other companies out there.
written by diving.diva on 19/11/2014
I sent a pristine 16gb iPhone 4 to MPX for the offer of £58 in Debenhams vouchers. I just received an email saying the payment would be £0 as the phone was water damaged! My phone was kept in a case with a screen protector on during all its years of service and never even got damp! It had no scratches on the screen or metal sides and worked perfectly. This is a complete rip off and MPX should be avoided at all costs. You're better off just taking your phone down to the dump and dropping it in the electrical items recycling bin!!
written by SarahForbes on 18/11/2014
Received a quote of £120 for a brand new iPhone 5 64gb. Sent my phone in as part of the Samsung Trade-in deal to get double the value in vouchers. Three weeks later I'd still not heard from them and tried to email. The email bounced back. Tried again. Bounced back again. Tried from another email. Another bounce back. By this point I was very concerned and contacted Samsung. After being shoved from pillar to post, they contacted Brightstar on my behalf. While waiting for a reply, I received a revised offer of £0 from Brightstar due to (and I quote) 'LCD works OK?,LCD isn't all white or all black?'. They enclosed two photos, neither of which showed any damage, nor did they actually show an iPhone 5. They instead showed very clearly a black tablet with a working screen. Samsung asked me to call Brightstar / MPX directly, which I did, to find that there had indeed been a mistake. In fact the offer was all of £30 and was due to a failure of the LCDs. In the same photos, which they refused to admit were not of my phone, they insisted there was a yellow or green or blue line around the edge showing that the LCDs weren't working properly. No. No it doesn't. If you can't tell whether the colour is yellow or blue, then you need to accept that there is not a line there. I can also confirm that there was no line around the screen on my phone when I sent it in, either. I've rejected their offer and asked for the phone back. At this point I expect them to have stamped on it just to make sure I don't get a better offer. I will NEVER partake in an offer that uses Brightstar, MPX or any renamed version of their company. You can call it what you like, but a foul company is a foul company.
written by tomto60 on 17/11/2014
I was offered £120 for my 6months old Sony Xperia Z1 I was told to make sure it was 100% charged, inserted into the jiffy bag which they sent, and then into a box (they suggested the original box) and if I wanted to make sure it was insured, to send it via Royal Mail Special Delivery, which cost me over £7 I received an e-mail saying they had reviewed the mobile and sorry to tell me that it was showing a red indicator which is for water damage and could only offer me £24! This is a waterproof phone, but has never been near any water anyway! I said I don't believe them and want the item returning immediately. They then offered me an immediate increase from £24 to £50 which I also refused. I received my phone back, minus the expensive screen cover I had had fitted, and I checked it out and there is no sign of any water damage and is in full working condition. I have since then looked at other reviews for this company, and was appalled to see so many people have had the same experience as I had. I will never recommend this company to anyone, in fact, I will go out of my way to tell them to avoid this company at all costs
written by Laura198256865 on 14/08/2014
Was offered £114 for perfect condition iPhone 4s 16gb received no communication 10 days later called them and was advised there was significant damage to phone I have photos to prove there isn't I asked for I to be returned to be advised it's now been sold! Currently reporting to ombudsman as I never agreed to that sale and they clearly lied about damage to phone.
written by agmcbride on 13/08/2014
Was offered £110 for my iPhone 4s 16gb. Got an email (at 10pm on a Friday night!) saying they received my phone and it was water damaged, including a photo of my phone which showed no damage. Had the phone for over 2 years - in almost mint condition and certainly not water damaged. Had to wait until Monday to speak to somebody (conveniently their phone lines only operate Mon-Fri). Immediately was offered £54 (explain that one!) - told them it wasn't open to offers - that my phone was not damaged and they had 2 options: 1) give me the £110 as agreed or 2) return the phone but if there was any damage (water damage included) I would sue them for the damage and costs etc (threw in the fact that I was a solicitor and that I just wished I had read some of the reviews on here). How can SO MANY phones be water damaged?! Phone back today - guess what? In mint condition just as I sent it. Will try Mazuma (which I should have used in the first place!). AVOID THESE PEOPLE - I'll report them to Trading Standards and the OFT.
written by Madalyn425 on 04/08/2014
Sent a phone on 23 July , chased up today to be told it was scratched and case chipped. The phone has been in a hard case all the time and was also posted with still on and had screen protector. also claimed they sent me an email to now offer £11 after intial £79 All blatant lies Do not use this service
written by on 31/07/2014
Offered £70 for iPhone 4 8 then when I rang they said 11 as scratched - even sent photos of a phone that was clearly not mine!! I hope I get my phone back and not some dodgy one as my phone immaculate These guys need to be reported and shut down Do not use
written by Bairdwb386 on 30/07/2014
I was offered £114 for an iphone 4s 16gb.I checked on the web site the day they received it saying they were only going to give me £24 because of water damage. I immediately rang them and they upped the offer to £54. The phone was pristine and they said by shining a torch into to open holes in the phone they can see it has moisture inside as an indicator turns red. It has never been in contact with any water or steam. There was nothing the matter with the phone when I sent it away.I immediately asked them to return it which they have agreed to do by UPS. We shall see...I wish I had read these reviews before sending it as it cost £7.15 to send it to them in the first place. I wish I could give no star at all.
written by 476English on 25/07/2014
promised up to £15 for a non working N8 nokia .Handset would not power up but was in showroom condition .Original screensaver still on it !! This bunch sent a cheque for £4.00 !! beware .Ok its not going to change my life but beware of the prices quoted .Perhaps call them and agree a price first .Certainly no recommendation and very unhappy.
written by Davidstansmore on 30/06/2014
Was offered £71 for an I phone 4 which was in perfect order.. Was offered £11 with excuses that were fiction I suppose enough people except the lies I am going to report them to trading standards
written by Arnold165 on 24/06/2014
After paying £7.50 for special delivery it took Mobile Phone Xchange several days to even update my order as "received". Was quoted £71 and then offered £16 as my phone was supposedly water damaged. The only saving grace was that they returned it to me very quickly after I spoke with them. I have just used different company who not only offer a free UPS courier collection service but also pay out on the same day as receipt. My phone was collected yesterday and I received the money (£68) in my bank acc this afternoon. Surprise surprise - NO WATER DAMAGE!!! Steer clear of this company and don't waste your time and/or money.
written by on 21/06/2014
Disappointed - ended up costing me money. Quoted £71, paid £16. Said phone was water damaged and cracked. My phone was not faulty when I sent it. Never ever use this company!!!!
written by CherishCaldwell11 on 17/06/2014
Should have read the reviews re this company, same story as the others, sent iphone 4G, quote £92 and told they would only offer £17 claiming it was water damaged!
written by matt_nufc88 on 09/06/2014
Do not use this company! I sent a phone free post and they claim they never received it and that it was 'lost' in the post. I send post all the time for use of Ebay and I never have had an items lost in the post, there is no way it was lost in the post. I expect a worker in the warehouse stole in knowing that it was untraceable. The call center was not much help either shifting the blame onto royal mail. Royal Mail told me that mobile phone exchange will pay for the use of free post and should be responsible for any lost post and that the fact I received a free post pack is proof postage. They were not helpful and should not be trusted. Use a trustable recycler like a network provider.
written by southfork on 22/05/2014
Quoted £119 for my iPhone 4s 16gb, was in immaculate condition and cost me £7.20 postage to send, they offered me £24 stating water damage, absolute nonsense. I have asked them to return it, costing me £10, i am now 17.20 out of pocket. This company should be banned.I am reporting them to Trading Standards.
written by snapper1970 on 17/05/2014
I recently used the services of Mobile Phone Xchange (MPX) to recycle my Apple iPhone 4S (16GB). As requested, I sent the phone with the recharger (in the original box). Subsequently I was notified that the device had water damage (I refute this claim as this device was well looked after and I intend to verify this with Apple). Following a call with MPX's Helpdesk, the device was returned, without the box or recharger, in a poorly packaged parcel. Consequently the screen has been damaged which has now rendered the device valueless. This is the first time I’ve used Mobile Phone Xchange as I’ve always used Mazuma (from which we’ve always received an excellent service and would highly recommend). Based on my experiences to date, I won’t be recommending Mobile Phone Xchange to friends or colleagues. I wish I hadn't been wooed by the signs and stuck with a company of integrity such as Mazuma - a lesson learned.
written by HamzaTrevino431 on 02/04/2014
Please do not use this company! My daughter sent back her iphone 4s and was quoted £115. After paying nearly £7 to send it back they emailed and said the phone was water damaged and would now only offer £24. Complete rip of company. This phone was imaculate and in full working order with no water damage. They are trying their luck! Have asked for the phone back - lets hope we receive it.
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Cateyz's Response to matt_nufc88's Review
Written on: 14/08/2014
I'm having the same problem I sent my iPhone 5s to them recorded delivery was signed for by their warehouse and it has magically disappeared did you ever find out what happened