Mobile Phone Exchange Reviews - www.mobilephonexchange.co.uk

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★★☆☆☆
2.1 / 5
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Mobile Phone Exchange - www.mobilephonexchange.co.uk

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Latest Reviews

★☆☆☆☆

“Was offered £114 for perfect condition iPhone 4s 16gb...”

Written on: 14/08/2014 by Laura198256865 (1 review written)

Was offered £114 for perfect condition iPhone 4s 16gb received no communication 10 days later called them and was advised there was significant damage to phone I have photos to prove there isn't I asked for I to be returned to be advised it's now been sold! Currently reporting to ombudsman as I never agreed to that sale and they clearly lied about damage to phone… Read Full Review

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★☆☆☆☆

“Mobilephonexchange - AVOID AT ALL COSTS!”

Written on: 13/08/2014 by agmcbride (1 review written)

Was offered £110 for my iPhone 4s 16gb. Got an email (at 10pm on a Friday night!) saying they received my phone and it was water damaged, including a photo of my phone which showed no damage. Had the phone for over 2 years - in almost mint condition and certainly not water damaged. Had to wait until Monday to speak to somebody (conveniently their phone lines only operate Mon-Fri). Immediately was offered £54 (explain that one!) - told them it wasn't open to offers - that my phone was not… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 04/08/2014 by Madalyn425 (1 review written)

Sent a phone on 23 July , chased up today to be told it was scratched and case chipped. The phone has been in a hard case all the time and was also posted with still on and had screen protector. also claimed they sent me an email to now offer £11 after intial £79 All blatant lies Do not use this service… Read Full Review

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★☆☆☆☆

“Offered £70 for iPhone 4 8 then when I rang they said...”

Written on: 31/07/2014

Offered £70 for iPhone 4 8 then when I rang they said 11 as scratched - even sent photos of a phone that was clearly not mine!! I hope I get my phone back and not some dodgy one as my phone immaculate These guys need to be reported and shut down Do not use… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 30/07/2014 by Bairdwb386 (1 review written)

I was offered £114 for an iphone 4s 16gb.I checked on the web site the day they received it saying they were only going to give me £24 because of water damage. I immediately rang them and they upped the offer to £54. The phone was pristine and they said by shining a torch into to open holes in the phone they can see it has moisture inside as an indicator turns red. It has never been in contact with any water or steam. There was nothing the matter with the phone when I sent it away.I… Read Full Review

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★☆☆☆☆

“nokia n8”

Written on: 25/07/2014 by 476English (1 review written)

promised up to £15 for a non working N8 nokia .Handset would not power up but was in showroom condition .Original screensaver still on it !! This bunch sent a cheque for £4.00 !! beware .Ok its not going to change my life but beware of the prices quoted .Perhaps call them and agree a price first .Certainly no recommendation and very unhappy… Read Full Review

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★☆☆☆☆

“Worst company should be shut down”

Written on: 30/06/2014 by Davidstansmore (1 review written)

Was offered £71 for an I phone 4 which was in perfect order.. Was offered £11 with excuses that were fiction I suppose enough people except the lies I am going to report them to trading standards… Read Full Review

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★☆☆☆☆

“Liars!!!”

Written on: 24/06/2014 by Arnold165 (1 review written)

After paying £7.50 for special delivery it took Mobile Phone Xchange several days to even update my order as "received". Was quoted £71 and then offered £16 as my phone was supposedly water damaged. The only saving grace was that they returned it to me very quickly after I spoke with them. I have just used different company who not only offer a free UPS courier collection service but also pay out on the same day as receipt. My phone was collected yesterday and I received the money (£68) in… Read Full Review

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★★★★★

“Fast reliable service would highly recommend”

Written on: 22/06/2014

I found this company to be extremely safe and fast. They paid me an excellent price for my phone and dealt with everything very quickly. Would definitely recommend using them… Read Full Review

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★☆☆☆☆

“Quoted £71, paid £16. Stay well clear.”

Written on: 21/06/2014

Disappointed - ended up costing me money. Quoted £71, paid £16. Said phone was water damaged and cracked. My phone was not faulty when I sent it. Never ever use this company!!!! … Read Full Review

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★☆☆☆☆

“WATER DAMAGE MY A***E!”

Written on: 17/06/2014 by CherishCaldwell11 (1 review written)

Should have read the reviews re this company, same story as the others, sent iphone 4G, quote £92 and told they would only offer £17 claiming it was water damaged!… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 09/06/2014 by matt_nufc88 (1 review written)

Do not use this company! I sent a phone free post and they claim they never received it and that it was 'lost' in the post. I send post all the time for use of Ebay and I never have had an items lost in the post, there is no way it was lost in the post. I expect a worker in the warehouse stole in knowing that it was untraceable. The call center was not much help either shifting the blame onto royal mail. Royal Mail told me that mobile phone exchange will pay for the use of free post and should… Read Full Review

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Cateyz's Response to matt_nufc88's Review

Written on: 14/08/2014

I'm having the same problem I sent my iPhone 5s to them recorded delivery was signed for by their warehouse and it has magically disappeared did you ever find out what happened

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★☆☆☆☆

“Guess What..Water Damage”

Written on: 22/05/2014 by southfork (1 review written)

Quoted £119 for my iPhone 4s 16gb, was in immaculate condition and cost me £7.20 postage to send, they offered me £24 stating water damage, absolute nonsense. I have asked them to return it, costing me £10, i am now 17.20 out of pocket. This company should be banned.I am reporting them to Trading Standards… Read Full Review

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★☆☆☆☆

“Please do not use this company . . .”

Written on: 17/05/2014 by snapper1970 (1 review written)

I recently used the services of Mobile Phone Xchange (MPX) to recycle my Apple iPhone 4S (16GB). As requested, I sent the phone with the recharger (in the original box). Subsequently I was notified that the device had water damage (I refute this claim as this device was well looked after and I intend to verify this with Apple). Following a call with MPX's Helpdesk, the device was returned, without the box or recharger, in a poorly packaged parcel. Consequently the screen has been damaged which… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 02/04/2014 by HamzaTrevino431 (1 review written)

Please do not use this company! My daughter sent back her iphone 4s and was quoted £115. After paying nearly £7 to send it back they emailed and said the phone was water damaged and would now only offer £24. Complete rip of company. This phone was imaculate and in full working order with no water damage. They are trying their luck! Have asked for the phone back - lets hope we receive it… Read Full Review

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★☆☆☆☆

“NOT GOOD”

Written on: 06/02/2014

I posted my phone to this company expecting to get the full value of £128 because my Iphone 4s was in mint condition with no marks or scratches. Imagine my disappointment when I received an email to say that after assessment, they were only prepared to pay me £27 because they had detected some sort of condensation. I asked them to return the phone to me and told them I was astounded to hear their assessment and did not agree that there was anything wrong with the phone. My son recommended… Read Full Review

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★★★★★

“Surprised to find worked perfectly”

Written on: 19/11/2013

Got a quote for £184 in debenhams vouchers for an iPhone 4S 32 gb. Received return envelope and gift card couple of days later. Sent phone special delivery, was signed as received on Friday and had email Monday confirming the phone had been inspected and the amount would paid in full and added to gift card. Checked on debenhams website and card now contains £184. Was worried I'd end up paying £10 to have phone sent back to me based on the number of negative reviews I've seen on the web, but… Read Full Review

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★☆☆☆☆

“Terrible company please do not use!”

Written on: 14/11/2013

Sent off 2 iphone 4s after being quoted £160 each in perfect working order with no scratches as they had been in cases and had screen protectors for the entire time we had the phones. Mobile phone xchange received the phones and then said that one had water damage and the other the touch screen did not work. This is a complete lie as they were being used up until the day before we sent them as I said in perfect working order. Have asked for them to be returned and we are now waiting, having… Read Full Review

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Drananduk's Comment

Written on: 02/12/2013

Same happened to me .reading this only after my experience . Did they send your phone back?

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★☆☆☆☆

“This company needs to be shut down.”

Written on: 07/11/2013 by Rachel Beale (2 reviews written)

I can't believe I got taken in. I went on a comparison website when I wanted to sell a phone and these people had 5 stars for their reviews, so I thought they must be good. I has an offer of £166 for a iPhone 4S 16GB, so sent it off special delivery, costing £6.95. The next day I checked in the site to see if they had received it and to my surprise they were offering me £33, because according to them the phone had water damage, wouldn't power up and was badly scratched. I duly rang them and… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 04/11/2013

Apple Iphone 4 16gb, full working order, 2 years old, showing signs of wear and tear (ie scratches). Quoted £125 which was excellent. Sent phone kept sending e mails telling me they were still waiting for the phone. Then they sent me a revised offer of £20 as the screen is scratched. Therefore valuing the screen at over £100 and the iphone and all its workings at less than £20. JOKERS, don't use them… Read Full Review

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