LCN www.LCN.com Reviews

★★★★★
4.7 / 5
91% of users recommend this
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Latest Reviews

★★★★★

“Absolutely brilliant hosting”

Written on: 15/01/2015 by rubycreative (1 review written)

Absolutely brilliant hosting company, amazing customer service, and a fast and efficient website. thank you… Read Full Review

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★☆☆☆☆

“Kept my card details without permission”

Written on: 11/01/2015 by Haydenab68 (1 review written)

I have used them in the past and they are expensive and don't offer as much as other companies. Recently my domain is up for renewal and I ticked auto years ago, but kept no card there on file. I recently renewed an .eu one and without asking they kept that card used on file and debited if for a service that was due to be renewed, but not for another 20 days. I was offered a discount 2 months ago of 10% which doesn't even cover the VAT, but they are dishonest in storing card information… Read Full Review

Lcndotcom's Comment

Written on: 12/01/2015

Hi,

I'm really sorry to hear that you aren't happy about the experience you've had with us.

We’re currently looking into the circumstances around the problems you've encountered and we’ll be in touch with you later today.

We do operate a free automatic renewal service and store payment information for this purpose. However, this is an additional service and one which you can opt-out from within your account. Irrespective of this, I’m keen to investigate this further and find out how funds were taken without your permission.

Look forward to speaking to you soon.

Kind regards,

Daniel Sampson

Customer Support Manager

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★☆☆☆☆

“Very Expensive”

Written on: 04/01/2015 by majornoob (2 reviews written)

Beware LCN are having a laugh at your expense, please review other sites before you commit to these they are probably the most expensive hosting provider you will find and they claim to have the best customer service but this is also not true. I have had an account with them for over 8years and they want me to pay just shy of £100.00 inc Vat for the Multi host 2 service that allows me to have up to 10 websites listed with them, this has always been satisfactory for me until in 2012 when i… Read Full Review

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★☆☆☆☆

“LCN cannot forward emails properly”

Written on: 29/11/2014 by Alvarof101 (1 review written)

LCN changed their software so that is started treating much of our incoming email as spam and refusing to forward it to us. They said if they forwarded it, Google would blacklist them. LCN said they could stop doing this if we paid them extra. LCN refuse to tell you if they have blocked an email unless you can send them a copy of it. If you could do that, there obviously wouldn't be a problem! We have now moved our email to Google and it is all working fine again. Google seems to have no… Read Full Review

Lcndotcom's Comment

Written on: 01/12/2014

Hi,

I'm sorry to hear about the difficulties you've encountered with our email forwarding service. We've not been able to contact you about this using the details in this review – would you mind getting in touch via our contact form so we can discuss the problems you've had further?

Email forwarding is a great way to make sure you can manage all your email in once place; however it does have some drawbacks which you've highlighted in this review.

We don’t deliver a bounce back message for forwarded emails which have been discarded in order to protect our network from something called ‘backscatter’ – more information on this can be found here: http://en.wikipedia.org/wiki/Backscatter_%28email%29 . As a result, we need a few small details about the email that’s gone missing so we can trace it through our servers which handle millions of emails per day.

This issue wouldn't occur if email was hosted with us (as it is now with Google), which can be done free of charge as we offer one hosted email account per domain that’s held with LCN.com.

We’re really keen to discuss this further and hopefully we’ll be able turn around what sounds like a disappointing experience so far.

Looking forward to hearing from your soon.

Kind regards,

Daniel Sampson

Customer Support Manager

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★★★★★

“Very good service in a world of Support mediocrity”

Written on: 13/10/2014 by Daffy-Oak (1 review written)

I can only write of praise for this lot, very good sales support and fast responses too. When I have come unstuck with the heavy duty technical aspects the crew have helped out enormously and the uptime and service has been very good too. Good selection of web building tools and services available too, I really like the dashboard where you can manage and track all aspects of your account too. Keep up the good work. … Read Full Review

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★★★★★

“Easy upgrading with LCN”

Written on: 02/07/2014 by Pandabelly (1 review written)

Following four years as a satisfied, LCN, Start-Up customer (very much a “hobbyist”), I needed more features; the lack of a database was proving to be limiting. Never complacent, I contacted several, UK-based hosting companies. LCN emerged as the clear winners in terms of both speed and quality of replies, as well as value for money. I'm now looking forward to two years of playing with the extra features available to Business customers. I recommend LCN without reservation. … Read Full Review

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★★★☆☆

“Scripting Support”

Written on: 16/06/2014 by Waddell123 (1 review written)

Generally had a good service from LCN and support staff respond politely and efficiently. However, over several years of use I have found LCN to be very slow at upgrading their scripting support on more than one occassion - so much so that it causes significant problems developing a site through Content Management Systems (CMS). For example, I use Joomla - one of the apps actually provided by LCN. However, the version of Joomla that can run with full functionality on the PHP version available… Read Full Review

Lcndotcom's Comment

Written on: 30/06/2014

Hi,

I’m really sorry to hear of your disappointment with our services and specifically the speed at which we’ve updated them. There are a number of factors which may have contributed to such delays such as the complexity of our platform and the adverse effects such a change could have had on a large number of customers.

However, there is good news. We have now updated our PHP version to 5.3.28 which will meet the requirements of Joomla 3.0. We also put in place foundations to allow customers to switch between PHP 5.3.28 and PHP 5.4.4. The later functionality will be released in the coming weeks.

Hopefully these changes will help save you a lot of time and in the future give both yourself and our other customers more flexibility when using our hosting packages.

If there’s anything more we can do to help, please get in touch

Your LCN.com team!

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Joejwall's Comment

Written on: 23/08/2014

Ok that was sorted but when I then tried to proceed I found that MySQL was also significantly out of date - how frustrating. Apart from needing to install extensions that require a more recent version (5.1 +) I am also concerned that support for the version LCN is using MySQL 5.0.95 ended on 10th Jan 2012 - over 2years ago!!!! This may give rise to security risks. I raise the matter with support on 26th June and was told why the delay but that work was "in the pipeline" and that I would be informed as to timescales once these were known. Here we are two months later and no news, no change, no further feedback - not good enough.

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★★★★★

“Awesome Service & Support ”

Written on: 22/02/2014 by RCampbell97 (1 review written)

They have hosted me twice now I always recommend them to clients if you have an issue they are really fast to respond and help you fix it, You get loads of added extras, and always have been reliable… Read Full Review

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★★★★★

“best provider I have found for personal websites !!”

Written on: 20/02/2014

I have just transferred all my 11 personal websites to LCN, they are great vale for money, service is astonishingly good, phone is answered in seconds and I have always had the help I need, the help I have asked has always been technical nothings has ever gone wrong so its all hugely positive. well don't guys, keep it up… Read Full Review

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★★★★★

“Excellent service for our charity website”

Written on: 16/12/2013 by colintalbot (2 reviews written)

LCN have been hosting our (Save the Children Leamington, Warwick and Kenilworth branch) website for over a year now - at no cost to us - and it has worked brilliantly. A few days ago there was a technical problem with the site. The guys from LCN have responded to every one of my emails promptly, in a friendly manner and have fixed the problem for me. I would have no hesitation in recommending them to others… Read Full Review

Chinavps's Response to colintalbot's Review

Written on: 19/12/2013

I have been with LCN for many years now
sites a lot

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Davidsher's Response to colintalbot's Review

Written on: 01/01/2014

Lcn is the most disgusting company I have ever dealt with in my life the product support is so poor and the service is really bad. I have my website on a auto renew function and it failed so LCN suspended my website at 0h10 on the 01/01/2014. Problems are never resolved and the always need to send the problems to second level support because the first level can only answer the telephone.

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★★★★★

“Quite simply........THE BEST.”

Written on: 11/12/2013 by bigbadbanny (1 review written)

LCN are an absolutely fabulous and faultless company to deal with. I have been with them for 7+ years and all transactions have been professionally and diligently dealt with.I would have no hesitation whatsoever in recommending this company to anyone who requires nothing but the best… Read Full Review

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★★★★★

“Absolutely perfect”

Written on: 07/12/2013 by majornoob (2 reviews written)

I have been with LCN for many years now (8+) I have found other multi host sites a lot cheaper than LCN however i can assure you they dont come close when it comes to customer service. Now i host all my sites with LCN and though a bit more expensive than some others i think its worth it knowing their support is second to none. … Read Full Review

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★★★★★

“Reassuring to speak to some one!”

Written on: 04/12/2013

Great service the phone was attended fast and an explanation was given with a good attitude! Keep up the good work and keep you customer service staff happy they are the face and voice of your company!… Read Full Review

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★★★★★

“Typically FAB service”

Written on: 30/11/2013

Simply cannot fault LCN. Both ease of use online and customer telephone support are absolutely first class. THANK YOU… Read Full Review

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★★★★★

“Solves problems.”

Written on: 27/11/2013

LCN have a fantastic support service that solves problems. I am a relative code newbie, despite my age. And always LCN have been really useful with my sometimes idiotic tech questions… Read Full Review

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★★★★★

“Amazingly helpful!”

Written on: 25/11/2013

I called LCN for some help and all my problems were sorted within a couple of minutes. They were so helpful and efficient and it was wonderful to speak to someone who spoke English in a way I could easily understand… Read Full Review

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★★★★★

“Excellent domain management systems and support”

Written on: 22/11/2013 by knowHowe.Ltd (1 review written)

As a web developer with dozens of domains registered on behalf of clients, I can honestly say it's been a big relief to discover LCN. Their domain management tools are well thought-out and excellent to use, and their support, on the rare occasions required, has been exemplary in the 18 months since I signed up; always extremely speedy and knowledgeable (when I have telephoned, the call has been answered by someone who could help right away, which is highly refreshing). A breath of fresh air… Read Full Review

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★★★★★

“Why would you use anyone else?”

Written on: 21/11/2013

I have used LCN for my business domain and hosting for a few years now and they are clear and easy to use and always let me know about maintenance or outages (which are extremely rare). I love that when I have a problme (again rare) there is a clear and easy way to contact them and they fix problems - even small ones- very quickly and you always feel there is a real person at the other end of email or phone who is genuinely there to help. It's not often I have to contact LCN as they are so… Read Full Review

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★★★★★

“LCN GREAT FOR HOSTING & OUTSTANDING CUSTOMER SERVICE ”

Written on: 20/11/2013 by hookie63 (1 review written)

I have been with LCN for years and their service is brilliant. If you live in the UK and want to talk to someone in the UK with Consistant and effective servers, dynamic hosting services, brilliant web apps etc and 'IF' you need to contact the team for anything whatsoever; you can be confident the treatment you receive will be really refreshing and pleasantly surprising! If you're used to spending your time and money listening to telephone music, endless options and that maddening 'engaged'… Read Full Review

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★★★★★

“Check about forwarding”

Written on: 19/11/2013 by NainW4 (1 review written)

In just a few word I find LCN Helpfull, Patient, and will go the extra mile. I am over 70 so do have things I need help with and I certainly get that from LCN… Read Full Review

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