Awesome Weekends Reviews

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Latest Reviews

★★★★★

“loved it”

Written on: 11/05/2016 by 111Nicholson (1 review written)

Hi we all enjoyed time in Liverpool. The venue The Adelphi was fine very central, hotel a bit tired and breakfast very basic but due to its location and the extremely cheap bar at the hotel we really would nt have stayed anywhere else. Bar Revolution was brilliant, the staff were very accommodating and the general atmosphere was relaxed and nice. Obviously we did other activities, hired a limo and this was super, we visited panoramic 34 too. I would recommend Liverpool as a great place to… Read Full Review

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★★★★★

“Awesome ”

Written on: 14/03/2016

the person I dealt with from awesome weekends organised my friends hen weekend in Blackpool and it was amazing. Everything we could of asked for. Loads of fun and plenty of alcohol. Accommodation was great and everything planned was within a short walking distance from the hotel. Would definitely book with awesome weekends again. Thanks again… Read Full Review

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★★★★★

“Great weekend. Everything that we wanted! ”

Written on: 07/03/2016 by jessg182 (1 review written)

I booked with Awesome Weekends for my friends hen do. We were a very large party at first and the team at awesome weekends, particularly my elected sales rep, were great at managing our booking. As with many hen dos, many of the party members started to drop out over time or said that they would only do certain parts of the weekends. This made things very complicated but the team were not phased by this and accommodated our changes at every stage. The pay plan was ideal for us as we were given… Read Full Review

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★★☆☆☆

“Failed to book the party in the accommodation”

Written on: 15/10/2015 by janstarkey67 (1 review written)

I booked a good few months in advance with Awesome Weekends for 13 blokes on my husband's 50th birthday party at the Angelee Hotel in Blackpool which cost £29 per person including breakfast. I wouldn't normally go through a middle man but most of the group hotel bookings in Blackpool go through this company. All was very efficient right up until the boys got there - they hadn't been booked in, and couldn't book them anywhere else as all of their properties were full. I'd even checked 2 days… Read Full Review

Awesomeboss's Response to janstarkey67's Review

Written on: 19/10/2015

Hi,

We appreciate that your husbands visit to Blackpool was not organised to our usual high standards. A breakdown in communication between ourselves and our 3rd party hotel supplier was the cause of this issue for which we have apologised to you on several occasions. The matter was resolved quickly with minimum disturbance to your husbands birthday celebrations. We responded to this situation by performing a refund to you within 24 hours without quibble. The refund was greater in value than you paid us.

On the same weekend over 3000 0f our clients had trouble free weekends and this should be seen as an isolated error for which we again apologise for.


Kind Regards


Steve Hopkins Director

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★★★★★

“Brighton Hen Weekend”

Written on: 17/09/2015 by lenni19 (1 review written)

Had a brilliant weekend in Brighton for my friends hen. Awesome weekends made it easy for me to organise but booking the hotel and entertainment for me and everyone could pay for it when they could afford it and I didn't have to chase everyone for money all the time. The hotel was great value for money and in a convenient location, the restaurant that was booked was lovely too and the staff friendly and accomodating. All of the staff at awesome weekends were always pleasant and helpful whenever… Read Full Review

Lenni19's Response to lenni19's Review

Written on: 17/09/2015

supposed to say by booking the hotel and entertanment not but booking

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★★★★☆

“the hotel saved this review”

Written on: 25/08/2015 by Amanim203 (1 review written)

booked with awesome weeknd from speaking to the manger the impression i got was badly run company and i pictured the office to be a cockroach infested bedsit some where in blackpool not a good impression she spoke to me like she wanted to meet me after school and have a fight a complete bully and needs retraing now the agent on the other hand was very friendly and bent over backwards to help us he was the supervisor he needs promoting to manager and his manger needs demoted to toilet cleaner… Read Full Review

Awesomeboss's Comment

Written on: 02/09/2015

Dear Reviewer,

Thankyou for taking the time to review your weekend in Blackpool. Thanks to bookings such as yours, taken since 2004, Awesome Weekends own and operate modern offices in Blackpool. Some of our competitors may operate out of cockroach infested bedrooms but fortunately we do not.

I interpret your review as a clash of personalities you experienced with one of my staff and a much better experience with a second member of staff. Having spoken to the staff involved it would appear you were verbally abusive to several members of my staff. Fortunately, our sales manager intervened to ensure your booking could go ahead as other members of our team were of the opinion that your booking should have been cancelled due to your rudeness.

A positive outcome was eventually achieved and you went on to have a great weekend stay. As a Business owner, I am pleased with this but would ask you to be slightly more polite when dealing with my staff in the future.

Kind Regards


Steve H Director

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Cavana123's Comment

Written on: 03/09/2015

really impressed you took the time to read and answer the review couple of points I was talking to the sales manager maybe you should give her some pointers on being polite to customers my negative review was based on her and the inpre4ssion I got6 was based on her and from reading reviews im not the only one who has experienced this however I will admit I could have been more polite but getting a phone call the day before my weekend form the manager to say you hadn't paid the bill kind off ruined my good polite mood as I had paid you the full deposit some 3 months before also now having to listen to this hotel manager slate of your company for late payments not informing customers of hotel procedures stared to bore and frustrate me as im going to stay with this grumpy man maybe you should also concentrate on paying your bills on time so that this doesn't happen again and customers not getting phone calls for payments I had t call you to call the hotel and confirm we had made that payment how is this professional but hats off to the man I spoke to like I said he was a credited to your company and if I had spoke to him from start to finish my review would have been different and by reading up on reviews off this company im not the only person who has received that the woman or women there especially the one who says she is the sales manager lets your company down and gives the feeling of a badly run company the hotel and the hotel landlady made this an awesome weekend instead of slating people for giving honest reviews and saying there rude to your staff take a step back put your self in the customers shoes have an understanding of how they must be feeling and what caused this on this occasion it was caused by awful staff that you hire and not paying your hotel bill and hotel manager calling customer direct for payment

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Awesomeboss's Comment

Written on: 08/09/2015

A final note from Awesome Weekends. There was no requirement for us to pay your hotel as you were paying the balance on arrival. The deposit you paid to us served as our commission for placing this booking with the hotel on your behalf.

This should clear the matter up for you.

regards


Steve

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Cavana123's Comment

Written on: 09/09/2015

Tut that's a lie we only had 120 to pay on arrival you really want me to belive that 2 nights in a hotel with bed and breakfast for 4 people in Blackpool costs 120 pounds that's about 15 pounds per person the depoist we made was lot more than 120 pounds so your the booking agent and make nearly double the amount than the hotel makes for simply just booking the room when we reached the new hotel 1st thing we asked was if you had paid with it being such short notice and was informed by hotel manager you were sending rest or payment to them by bacs and the balance to pay was 120 as the last thing we wanted was to be billed for monies we had allready paid the fact you replied to my comment with such a stupid answer proves that this is badly run and you think your staff do no wrong and customers are fools seen In one of your replies to another customer that had a problem with your female employee you wrote that all your staff have qualifications having an nvq in customer service does not mean your good at customer service and the fact you will not expect any faults in your team shows that you do not own the very basic of customer service training as I'm sure slating customers not taking ownership blaming customers is not in the nvq unless you also give courses in this an you Can train an pass your own staff from that cockroah infested bedsit you run your company from that would explain everything stop comment creeping and spend your energy on trying your staff

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★★☆☆☆

“Very disappointed”

Written on: 02/06/2015 by McQueen467 (1 review written)

we booked a two night stay for a hen party, was very disappointed with the stay. When we arrived we were all asked to leave a £20 deposit each to which we were never told about, it was stated to leave a credit or debit card which would of been ok. Two of the rooms had dirty sheets, one bed never even had proper sheets, one of the toilets wouldn't flush, and the dust was un believable. It also stated free parking, that was a joke, we had to park 5-10 min walk away in a side street ( that was… Read Full Review

Bride5629's Comment

Written on: 06/08/2015

Where had you booked?

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Awesomeboss's Comment

Written on: 02/09/2015

Dear Reviewer,

Thankyou for taking the time to review your booking with Awesome Weekends. Having researched your reservation with us i have established the following;

1) The security bond of £20 per person was highlighted on your booking itinary for over 3 months. If you had studied or read your confirmation correctly it would have come as no surprise that a bond was payable at your hotel.

2) We have staff on duty from 8am to 10pm 7 days a week to assist customers who encounter issues at their hotels/activity centres. No call was received from any member of your party with regard to the issues raised in this review. If you had called us i'm sure we could have intervened on your behalf to ensure your weekend was a good experience for your group.

3) There is no mention of free parking on any of your booking itinary so we can not be slated for something we did not offer.

We are always sorry when our customers do not have the best of times but these facts ( 1-3 outlined by us) suggest you could have had a better time if you had read your booking itinary correctly or contacted us whilst you were on your weekend.

Kind Regards


Steve H Director

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★★★☆☆

“Party hotel.....Really”

Written on: 27/05/2015 by AMM53 (1 review written)

I booked the 2 night package including Funny girls the booking process was fine although i was not impressed with the charge for each payment made but thats how it was i spoke to 3 members of staff during the booking process and have to say 1 of them was absoloutley teriffic the other two could do with lessons in customer services.. Funny girls there was nothing "funny" about it at all our hostess was pure arogant however we did have a good night due to knowing how to enjoy Ourselves Our bigest… Read Full Review

Awesomeboss's Response to AMM53's Review

Written on: 02/09/2015

Dear Reviewer,

Thankyou for taking the time to review your weekend stay in Blackpool.

We note your feedback on a number of issues.

With respect to our booking fees, we do offer several ways to pay us which are entirely free of all fees/charges. You elected to pay using credit/debit cards and these payments do attract fees. All of our fees are communicated to you prior to the payment of installments so that you can choose the best method for your party.

All my staff having qualifications in customer service so we refute this claim.

Funny Girls are a 3rd party supplier to Awesome Weekends and we have passed on your remarks to them. Generally, most visitors to Funny Girls have a great time and we receive excellent feedback from our clients on a weekly basis about their visit to this venue.

The hotel you refer to is one of our most requested hotel option by hen parties so we are surprised at your comments. Having spoken to the hotel owners about your stay they insist you had a great stay with them and no defects or issues were raised with them during your occupancy.

We were also available by phone, throughout your weekend, and could have moved your group if the hotel had defects or was not suitable

It sounds as though your weekend was enjoyable despite these issues and we are pleased we played a part in organising this for you.

Kind Regards


Steve H Director

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★★★★★

“Craigs Stag night ”

Written on: 08/05/2015 by Coops71 (1 review written)

From booking upto the lads returning home the service was exceptional. We gave Awesome Weekends the near impossible task of organising a one night stay on a bank holiday weekend for 49 men, they did not let us down and worked really hard to make their stay a good one. I would recommend Awesome Weekends to friends and would use them again in the future if needed Thank you to everyone involved in making Craigs stag night a night to remember for all that attended… Read Full Review

Awesomeboss's Response to Coops71's Review

Written on: 02/09/2015

Hi,

Thankyou for taking the time to review your stay in Blackpool. Awesome Weekends are probably the only company who could source a hotel for 49 men on a bank holiday saturday night in Blackpool. This is testament to our skilled sales team and administrators.

Thankyou for your recommendation and we look forward to being of service to you in the future.


Kind Regards


Steve H Director

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★★★★★

“absolutely fantastic ”

Written on: 07/05/2015 by SkylaMcLain164 (1 review written)

Booked a hen party to blackpool and had a great weekend! Stayed for 2 nights and awesome weekends were great with giving us such a filled great time! Will definitely use them again!… Read Full Review

Awesomeboss's Comment

Written on: 02/09/2015

Dear Reviewer,

Thankyou so much for this positive review of our services. We are Blackpools No1 company for stag and hen weekends! Please spread the word!

We hope to be of service to you again in the future.

Kind Regards


Steve H Director

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★★★★☆

“Stress free”

Written on: 05/05/2015 by bjhudo23 (2 reviews written)

I booked my stag do around last August with Leanne and Awesomeweekends. I found them pleasant and always available to take my call, Leanne helped me gain a booth in the new popworld and things like payments were done swiftly through an online portal. The only reason why they lose a star, is that there seems to be some small print which they fail to tell you if someone in your party drops out. I was always under the impression this person would lose their deposit if they dropped out, but then… Read Full Review

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★★★★★

“Blackpool hen party :) ”

Written on: 26/04/2015 by jessicaf88 (1 review written)

We booked an awesome weekend hen party and it was brilliant. We booked a one night stay in a Blackpool hotel and restaurant deal for 6 girls and I'm so glad I did! It made my hen party so much more organised and fun. Our hotel was in a convenient location for all the bars and clubs, provided a bed for the night and a decent sized breakfast in the morning. Not the best hotel in Blackpool, but for the price we paid and the fact we were a hen party, was better than I expected. One fault I would… Read Full Review

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★★★★★

“Bournemouth Hen Party! ”

Written on: 17/04/2015 by KhalilHollis (1 review written)

A group of 20 of us headed down to Bournemouth for a hen party. Awesome weekends made the booking very easy as everyone was able to pay individually. The hotel provided was perfect for what we required. It was clean and sociable and the full breakfast was excellent in the morning. We arranged to do two different activities, it's a knockout and dream boys. Both of these were organised brilliantly and we all the information of locations and timings were provided on the booking website. I would… Read Full Review

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★★★★★

“Blackpool Hen weekend”

Written on: 23/03/2015 by sparkie21 (1 review written)

Just got back last night from my hen weekend in Blackpool & I can't express enough how much the girls & I enjoyed the weekend ! It was amazing value for money we had funny girl show tickets the Friday night which i've got to say was amazing & sooo funny :) Saturday we had full access to the pleasure beach which we made the most of with going on everything we possibly could even though I thought I was going to die on the Pepsi max ride but laughed so much ! Then on Saturday eve Robo picked us up… Read Full Review

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★★★★★

“Absolutely Amazing Weekend!!”

Written on: 03/11/2014 by Lese (1 review written)

Booked through Awesome Weekends for a hen do, did not know what to expect as we booked at short notice. Everything from the hotel to the spa were perfect. We were treated like royalty everywhere we went including the nightclubs who could not do enough for us!! All the staff were very attentive and the service was superb!! The lady who organised all of this for me has been excellent from start to finish. Excellent organisation skills!! I will definitely be using Awesome Weekends again, maybe for… Read Full Review

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★★★★★

“Excellent faultless fantastic ”

Written on: 24/09/2014 by mackygirl (1 review written)

Having booked a 2 nite break hen wkend package for 12 of all ages ..... Can honestly say awesome weekends got it right from start to finish for us ... The hotel was clean and friendly n breakfast was great .. We booked the health spa package and wow at reform health club it was perfect n so friendly once again nothing was too much trouble from the manager would highly recommend that package ... Had entry to funny girls as well as VIP wristbands fun time was had by all especially bride to be… Read Full Review

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★★★★★

“Made Everything So Easy - Great Experience”

Written on: 05/09/2014 by JB_360 (1 review written)

Had a great experience booking with Awesome Weekends. Right from the off, communication was open and easy. When I needed to add a couple of people to the original booking, it was done instantly with no complications. The hotel was fit for purpose, and although looked like it had not had any work done to it in years, it made it part of the charm. As a group of lads, its unlikely they will offer you a stay in the Ritz, so happy with what we got and was good value for money considering it was the… Read Full Review

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★★☆☆☆

“Not very impressed ”

Written on: 03/09/2014

Having just returned from a hen do for 14 I feel the need to comment on my experiences. The hotel we were sent to was very poor. I know that we are not paying a great deal but how it was ever given 2* is beyond me. The girl organising had to phone several times before she got an answer from awesome weekends asking them to find another hotel as we were not prepared to stay in this one. After being transferred to a manager another hotel was found just around the corner and was much better, so… Read Full Review

Awesomeboss's Comment

Written on: 09/09/2014

It is interesting that you have chosen the title of your review 'Not very impressed' yet in the first paragraph you state 'everyone enjoyed the weekend'. I know that Awesome Weekends worked extremely hard to put together a cost-effective memorable weekend for you and your party.

I will deal with your points as you have set them out. It is clear that the group were not happy on arrival at the allocated hotel and calls were made after 5pm on a friday to register your concerns. It took time to get through to us as after 5pm on a friday we have two staff on duty to deal with customer service issues and we are a very busy company with over 2500 customers arriving at hotels across the UK on this day. We listened to your concerns and acted promptly, without delay and made new arrangements for your group. We received no thanks for this. Most UK companies in our sector do not even answer the phone after 5pm on a friday! We dealt with this issue quickly and efficiently.

1) When a client books a weekend with us, from the outset they are advised of the different payment options available to them. Two of these options are free of charge i.e Internet bank payments and or cheques.

We also offer the option for individuals within the group to pay individually by a secure payment portal using a debit or credit card. The cost of building this system and processing payments is absorbed by a small fee which is identified to the client before they make a payment.

The system referred to was one of the main reasons we were voted 'Best Stag & Hen Provider' for 2012/2013 due to the easy booking and payment process.

All of your group, including yourself could easily have avoided the small surcharges but you chose not to.

2) You booked a package priced at £124.00 per person for which you received;

2 nights hotel with full english breakfast
Vip nightlife wristbands
An unlimited ride Pleasure Beach Wristband
A ticket to The Adonis cabaret show
A meal in an American Diner

In the package price is a 'margin' which is our profit. There is no onus on us to breakdown the cost of each element of the package.

3) You received pleasure beach vouchers which were at your hotel with your Vip wristbands. These vouchers can be exchanged for wristbands at Blackpool Pleasure Beach. This method is insisted upon by Blackpool Pleasure Beach and it is highly likely that anyone visiting this attraction would be subject to a queue and a delay in entry.

4) Adonis cabaret changed the venue of the show 10 minutes before the event was due to start. How we were supposed to communicate this to you is beyond me but nevertheless, you were informed of the change. You did attend the show and i'm sure you had a great time. To blame Awesome Weekends for this is churlish at best.

5) A positive note! Hurray! Looks like we got that bit right! Hotel within walking distance of the town.

6) Having worked with my staff for over 10 years, I can say hand on heart that none of them are rude. They may sometimes be firm when asked to do the impossible, but are never rude.

Over 100,000 clients have used Awesome Weekends so far in 2014 and whilst we do not claim to be perfect, as a family business, we often go the extra mile to help our customers, which is demonstrated in this instance by how we quickly dealt with the issue of your hotel to your entire satisfaction.


Steve Hopkins
Director

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★★★★★

“Cricket Club Tour”

Written on: 12/08/2014 by Braydona265 (1 review written)

Couldn't have asked for a better service and help in providing exactly what we needed. Help from start to finish of our trip, everything was greatly appreciated and ensured everyone had a fantastic trip! Would happily use awesome weekends again when organizing a cricket tour for 20 plus people as it made things much easier… Read Full Review

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★★★★☆

“Good stag weekend”

Written on: 01/08/2014 by nrCameron442 (1 review written)

Great weekend from start to finish , hotel was clean and the staff were friendly Bournemouth was great… Read Full Review

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