Otticanet.com Reviews - www.otticanet.com

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★★☆☆☆
1.8 / 5
31
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★☆☆☆☆

“ Do not buy. Been waiting for more than a month for...”

Written on: 04/05/2015 by Jamarcusg124 (1 review written)

 Do not buy. Been waiting for more than a month for shipment and would not allow you to cancel. Avoid at all cost, not worth the trouble… Read Full Review

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★☆☆☆☆

“Not responding to email.”

Written on: 29/04/2015 by 281Saunders (1 review written)

It takes them about 4 days to replay to any email... i ordered some sunglasses that where marked as in stock. two weeks later the sunglasses has not been shipped, they have not informed me why there is a delay. I am now trying to cancel the whole thing but of course there not answering… Read Full Review

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Eyeglassesmania's Comment

Written on: 27/05/2015

I should have read these reviews before plunging in!
I'm having the same issue. It's been more than month now and I still haven't received my order.
Did your order eventually came?
They won't answer my emails.

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★☆☆☆☆

“Do Not Buy From Them!”

Written on: 28/04/2015 by dgArnold1969 (1 review written)

i wish I had found this review site before ordering from Otticanet. I just read most of the reviews here and my experience has been similar. I ordered a pair of Porsche Design sunglasses from them. Otticanets site states they were made in Italy. The ones I received were made in Japan. I contacted them and asked to send them back. It cost me $18.50 to do so. A few days after I had mailed them I received a bill from FEDEX for taxes and duty for $32.50. I contacted Otticanet and they say they will… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 08/04/2015 by Hamdanalmasud (2 reviews written)

I ordered an eye glasses and sunglasses both are with prescription lenses. The eye glasses come with scratched glasses on both sides The tragedy comes with sunglasses they installed the right eye lens for the left eye and vice versa . I contacted them for the sunglasses and every time they feedback that they made the prescription correctly based on the prescription I order. Yes the provide the lenses upon my prescription but they installed it for the wrong eyes because my prescription is not… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 08/04/2015 by Hamdanalmasud (2 reviews written)

I ordered an eye glasses and sunglasses both are with prescription lenses. The eye glasses come with scratched glasses on both sides The tragedy comes with sunglasses they installed the right eye lens for the left eye and vice versa . I contacted them for the sunglasses and every time they feedback that they made the prescription correctly based on the prescription I order. Yes the provide the lenses upon my prescription but they installed it for the wrong eyes because my prescription is not… Read Full Review

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★☆☆☆☆

“Spend few bucks and stay away from this site. They...”

Written on: 28/02/2015 by Brown183 (1 review written)

Spend few bucks and stay away from this site. They will take your money and thats . it. will not reply to your messages. Horrible. Bad. Worst. Ugly. stressful. sad. rotten. malicious. lousy. repugnant. questionable. unfair. unsatisfactory. disgusting. bad, dreadful, awful, terrible, frightful, atrocious, disgraceful, deplorable, shameful, hopeless, lamentable; informal rotten, appalling, crummy, pathetic, pitiful, woeful, useless.... I can go on and on and on they are all it.... STAY AWAY. GO… Read Full Review

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★☆☆☆☆

“WARNING ”

Written on: 27/01/2015 by luvaloo (1 review written)

do not ever buy from this company they are not good i ordered 2 pairs of glasses,they let me know i could not get the gucci glasses i wanted because they do not have them any more so i ordered one just like the ones i wanted, Then they told me they were more expensive and that i had to pay the difference even tho they did not have the glasses i wanted, but in fact the glasses i reordered were 5 dollars cheaper i had to send them 10 emails before they answered me and then they told me the order… Read Full Review

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★☆☆☆☆

“WARNING!! Do not buy if the glasses need to be imported”

Written on: 12/12/2014 by Lopezbh165 (1 review written)

WARNING!Do not buy from this company if your glasses have to be imported. They will get caught up in customs, reviewed by the FDA, and then held in a facility for an extended period of time. I still have yet to receive my glasses and customer service has done nothing to remedy the situation. I was suppose to get my glasses 2 days ago and now Fedex is saying it may take a month. RIDICULOUS!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Bad quality !!! Crooked sunglasses”

Written on: 24/11/2014 by Briellek377 (1 review written)

I ordered Dior sunglasses . Bad quality . I had the same sunglasses in the past and this looks fake . They came completely crooked and I contact the seller . They tell you to follow the steps to get your refund . I sent the picture from the crooked sunglasses they asked me for and they responded . .. I confirm that I saw the pictures and the glasses have a regulation problem. The quickest solution is to go to a local optician and ask for his help. He will have just to warm a bit the frame and… Read Full Review

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★☆☆☆☆

“Have gone downhill over the years. Now shabby!”

Written on: 18/09/2014 by naki051 (1 review written)

Ordered glasses on August 3rd with 5-10 day delivery. One week later, no confirmation of anything yet payment was taken. That always. Call them and they say that they had not processed because of the country I was in. Told them I was a repeat customer. Polite lady confirms and promises glasses will be shipped after the August 15th holiday period but I will have them before end month. It is now September 18th and despite numerous phonecalls, promises of fulfillment of order, back log… Read Full Review

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★☆☆☆☆

“WORST ECOMMERCE EVER!!!!”

Written on: 14/09/2014 by momo3blondes (1 review written)

I purchased a pair of Celine sunglasses from this website and they did not fit so I had to return them. It has now been 1 1/2 months and I STILL have received NO REFUND! Their pathetic customer service department continues to say to me "the sunglasses must be stuck in customs". Meanwhile, I am now out $257.00. DO NOT PURCHASE FROM THIS WEBSITE! The risk is absolutely not worth it!… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 28/08/2014 by Bellhp376 (1 review written)

So I'm in Australia and the glasses I have been after aren't available in stores here. My online search lead me to Otticanet. I originally ordered the Celine Shadow sunglasses which were unavailable elsewhere in the colour I wanted. They were advertised on Otticanet as being in stock. I was continually sent emails saying the wait would be a further 8-10 working days as they were still waiting on the manufacturer for these. This went on for over 2 months. I requested a refund as this was getting… Read Full Review

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★☆☆☆☆

“Horrible service and hidden Duty Fees - stay away”

Written on: 25/06/2014 by 85Finnegan (1 review written)

Ordered sunglasses from them one month ago. Finally got them last week after several follow up messages. Got to my surprise today an invoice from FedEx for $32 for duties and expediting fee. … Read Full Review

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★☆☆☆☆

“Beware hidden shipping fee, and debt collectors!”

Written on: 30/12/2013

Yes I got the sunglasses I ordered. However... this company charges a hidden shipping fee of about $30 (to the U.S.). Even though you are purchasing by credit card on their website and assume the transaction is settled, like any other ecommerce site on earth. I received a cryptic and seemingly fraudulent letter for of debt collection in the mail, and when I looked into it, I traced it back to the purchase of a pair of sunglasses ordered from this website almost 6 months ago. Debt collection!!… Read Full Review

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Luvaloo's Comment

Written on: 27/01/2015

yes would not be surprised this company is so shoddy also you put a comment on there facebook website they take it down then block you from commenting on there facebook page worst sellers ever

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Luvaloo's Comment

Written on: 27/01/2015

yes would not be surprised this company is so shoddy also you put a comment on there facebook website they take it down then block you from commenting on there facebook page worst sellers ever

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Luvaloo's Comment

Written on: 27/01/2015

yes would not be surprised this company is so shoddy also you put a comment on there facebook website they take it down then block you from commenting on there facebook page worst sellers ever

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★☆☆☆☆

“terrible service”

Written on: 08/10/2013 by houla12 (1 review written)

ordered WIlEYx sunniEs as aDvertised.not available. ordered another pair. not available.this is the worst internet sEller that i have ever dealt with. a complete shonk. … Read Full Review

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★☆☆☆☆

“Hidden cost.”

Written on: 11/06/2013 by TacoTommy (1 review written)

Otticanet hides about 25 Euros for the freight. You pay for the freight once, then the courier says that you owe them another 25E. When I demanded a refund they hit me with so much cost for sending the glasses back that it's impossible. Stay away from these dishonest people!… Read Full Review

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★☆☆☆☆

“Fake, Lies, Awful Customer Service”

Written on: 30/05/2013

I paid for a pair of sunglass on the 12 days ago. Since then I got no answer to any of mine requests. After 12 days I open a dispute on paypal. Out of a sudden they answered at once and said that their emails was in my spam folder. 1st Lie. 2nd lie: The glassed that was on stock suddenly they were not and they arrived same day with my dispute. They asked to close the dispute in order to send them.... Why?????????? There is no reason to keep open dispute since I got my order and even if I still… Read Full Review

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★☆☆☆☆

“Counterfiet”

Written on: 15/05/2013

I bought a pair of sunglasses to replace a pair of Dolce & Gabbana I already own of the same style, model, and color. The glasses are completely fake. I have to hand it to them, they're good fakes – they look pretty close to the real thing, but if you hold them side by side it's clear that one is real and one is counterfeit. Don't buy from them under any circumstances. If you want the real thing, you need to go to a more reputable store, and if you want fakes, then, well, you can probably… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/05/2013 by Jm9801 (1 review written)

After reading he reviews posted I was a little worried after placing a £200 order with this company. I ordered a pair of Tom ford sunglasses in black and when I received the order confirmation the colour had been changed to brown! I emailed them regarding this error and they replied confirming that they would amend it. Some days later I received another emails for informing me that black were not available and so they offered me brown. I knew something wasn't right so requested a refund. Five… Read Full Review

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★☆☆☆☆

“OTTICANET. DO NOT BUY FROM THIS COMPANY!”

Written on: 22/03/2013

I thought it would be a good idea to save some money so I decided to purchase my eye glasses online through Otticanet. I should have read all of the bad reviews about this company first but I didn't and now I'm kicking myself in the pants. At first they will tell you the item you purchased is available and will ship in 3-4 days. Then, each time you follow up, they will keep telling you excuses as to why they have not shipped your item yet. When you finally try to dispute through Paypall they… Read Full Review

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