Otticanet.com Reviews - www.otticanet.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Have gone downhill over the years. Now shabby!”

Written on: 18/09/2014 by naki051 (1 review written)

Ordered glasses on August 3rd with 5-10 day delivery. One week later, no confirmation of anything yet payment was taken. That always. Call them and they say that they had not processed because of the country I was in. Told them I was a repeat customer. Polite lady confirms and promises glasses will be shipped after the August 15th holiday period but I will have them before end month. It is now September 18th and despite numerous phonecalls, promises of fulfillment of order, back log… Read Full Review

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★☆☆☆☆

“WORST ECOMMERCE EVER!!!!”

Written on: 14/09/2014 by momo3blondes (1 review written)

I purchased a pair of Celine sunglasses from this website and they did not fit so I had to return them. It has now been 1 1/2 months and I STILL have received NO REFUND! Their pathetic customer service department continues to say to me "the sunglasses must be stuck in customs". Meanwhile, I am now out $257.00. DO NOT PURCHASE FROM THIS WEBSITE! The risk is absolutely not worth it!… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 28/08/2014 by Bellhp376 (1 review written)

So I'm in Australia and the glasses I have been after aren't available in stores here. My online search lead me to Otticanet. I originally ordered the Celine Shadow sunglasses which were unavailable elsewhere in the colour I wanted. They were advertised on Otticanet as being in stock. I was continually sent emails saying the wait would be a further 8-10 working days as they were still waiting on the manufacturer for these. This went on for over 2 months. I requested a refund as this was getting… Read Full Review

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★☆☆☆☆

“Horrible service and hidden Duty Fees - stay away”

Written on: 25/06/2014 by 85Finnegan (1 review written)

Ordered sunglasses from them one month ago. Finally got them last week after several follow up messages. Got to my surprise today an invoice from FedEx for $32 for duties and expediting fee. … Read Full Review

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★☆☆☆☆

“Beware hidden shipping fee, and debt collectors!”

Written on: 30/12/2013

Yes I got the sunglasses I ordered. However... this company charges a hidden shipping fee of about $30 (to the U.S.). Even though you are purchasing by credit card on their website and assume the transaction is settled, like any other ecommerce site on earth. I received a cryptic and seemingly fraudulent letter for of debt collection in the mail, and when I looked into it, I traced it back to the purchase of a pair of sunglasses ordered from this website almost 6 months ago. Debt collection!!… Read Full Review

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★★★★★

“100% authentic at incredible prices!”

Written on: 08/10/2013 by Angela88 (1 review written)

I have absolutely enjoyed purchasing my sunglasses from Outticanet, they have excellent delivery service it took exactly a week, I have also made comparison between my delivered pair with another pair from Sunglasses Hut and they are absolutely similar, there's no difference. Excellent service at best price!… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 08/10/2013 by houla12 (1 review written)

ordered WIlEYx sunniEs as aDvertised.not available. ordered another pair. not available.this is the worst internet sEller that i have ever dealt with. a complete shonk. … Read Full Review

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★★★★★

“Otticanet”

Written on: 20/06/2013

I have ordered my sunglasses through otticanet on 3 occasions and I have paid almost half the price of what I would be charged at sunglasses hut. Whilst u still pay the freight free, u are saving in the long run. Delivery is efficient and reliable. You can track the progress of yr delivery online. … Read Full Review

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★☆☆☆☆

“Hidden cost.”

Written on: 11/06/2013 by TacoTommy (1 review written)

Otticanet hides about 25 Euros for the freight. You pay for the freight once, then the courier says that you owe them another 25E. When I demanded a refund they hit me with so much cost for sending the glasses back that it's impossible. Stay away from these dishonest people!… Read Full Review

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★☆☆☆☆

“Fake, Lies, Awful Customer Service”

Written on: 30/05/2013

I paid for a pair of sunglass on the 12 days ago. Since then I got no answer to any of mine requests. After 12 days I open a dispute on paypal. Out of a sudden they answered at once and said that their emails was in my spam folder. 1st Lie. 2nd lie: The glassed that was on stock suddenly they were not and they arrived same day with my dispute. They asked to close the dispute in order to send them.... Why?????????? There is no reason to keep open dispute since I got my order and even if I still… Read Full Review

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★☆☆☆☆

“Counterfiet”

Written on: 15/05/2013

I bought a pair of sunglasses to replace a pair of Dolce & Gabbana I already own of the same style, model, and color. The glasses are completely fake. I have to hand it to them, they're good fakes – they look pretty close to the real thing, but if you hold them side by side it's clear that one is real and one is counterfeit. Don't buy from them under any circumstances. If you want the real thing, you need to go to a more reputable store, and if you want fakes, then, well, you can probably… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/05/2013 by Jm9801 (1 review written)

After reading he reviews posted I was a little worried after placing a £200 order with this company. I ordered a pair of Tom ford sunglasses in black and when I received the order confirmation the colour had been changed to brown! I emailed them regarding this error and they replied confirming that they would amend it. Some days later I received another emails for informing me that black were not available and so they offered me brown. I knew something wasn't right so requested a refund. Five… Read Full Review

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★☆☆☆☆

“OTTICANET. DO NOT BUY FROM THIS COMPANY!”

Written on: 22/03/2013

I thought it would be a good idea to save some money so I decided to purchase my eye glasses online through Otticanet. I should have read all of the bad reviews about this company first but I didn't and now I'm kicking myself in the pants. At first they will tell you the item you purchased is available and will ship in 3-4 days. Then, each time you follow up, they will keep telling you excuses as to why they have not shipped your item yet. When you finally try to dispute through Paypall they… Read Full Review

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★☆☆☆☆

“Expensive fakes”

Written on: 22/02/2013 by mrgee26 (1 review written)

When I took these out of the box they were nothing like I remembered from trying on on in the retail shop, they just felt cheap. I took my pair in to compare at a retail shop and my pair from Otticanet are about 3/4 the weight of the original. The print is a poor quality, some of the plastic around the screws is frayed and worst of all - originals have metal arms where my otticanet glasses are plastic!… Read Full Review

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★☆☆☆☆

“beware this ”

Written on: 19/02/2013 by jc319 (1 review written)

i got a bills from fedex,bill me 29.96 cents, for the sunglasses waiting over 3 weeks, and now i need to paid for the tax( including the shipping) bs and dont buy that otticanet again,not happy at all… Read Full Review

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★★★★★

“Superb Service and Super Quick Delivery”

Written on: 08/01/2013 by NathalieD (1 review written)

Very happy with Otticanet's service. They replied immediately to my email as I wanted confirmation that the sunglasses I wanted were in stock. I received my sunnies within 9 days (ordered over the Xmas/NewYear period which slowed things down a little). I was able to track my order through FedEx. The sunnies are genuine and were half the RRP here in Australia. $16 delivery fee from Italy was pretty cheap. I will definitely use the site again… Read Full Review

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★☆☆☆☆

“Customer Service by Kafka”

Written on: 18/12/2012 by PG23 (1 review written)

I ordered a pair of sunglasses from otticanet.it and then received the dreaded $29.52 customs and FDA "fees" by FedExtortion. I contacted otticanet about this, and they said they would reimburse me if I sent them the invoice within 30 days. I sent a pdf, and was told by "Alessandra" that she could not open the file. I then sent the file by jpeg, tiff, gif, and a forward of the invoice from FedEx. Each time, I eventually received a reply that she could not open it or that I had to send the file… Read Full Review

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★★★★★

“Pleasantly surprised!”

Written on: 18/11/2012

I was so leery of ordering from this company... as there are a wide range of reviews out there, and I had never ordered from overseas. I was able to find my favorite pair of discontinued Arnette sunglasses here. They contacted me immediately to confirm my purchase, constantly updated me on it's status, and I received my item quickly. I was greatly impressed with the condition and packaging upon arrival - I ordered a similar item from another company. - where the box came all squashed. A… Read Full Review

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★☆☆☆☆

“FAKE glasses. NOT AUTHENTIC AT ALL”

Written on: 01/09/2012

I know they say on their website that all of their eyewear is 100% authentic. This is a complete lie, as their glasses are 100% FAKE. Yes, they do come with authenticity card and stuff, but those are fake as well. The authenticity card is missing serial and model numbers, and therefore has no use. I filed a dispute with Paypal, and I will copy what I wrote to them, so I don't have to type it over again. I ordered the sunglasses from this company after much hesitation. But the company's… Read Full Review

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Hoothoot's Comment

Written on: 10/10/2012

Interesting, i just received a pair today that i bought after to-ing and fro-ing with the website. I went into some retail stores to check the sunglasses i wanted, model make and style so on so when i was ready to purchase online i would know what i want.

The pair i received are nothing like the ones i tried in the shop, and as you mentioned they do seem fake and cheap, despite all the packaging and so on.

Think ill go into another retail store tomorrow to compare.

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Europa777's Comment

Written on: 12/10/2012

I would much appreciate if you tell me what did they tell you the retail store. And if they confirmed whether the glasses are fake or not. I opened up the Paypal dispute, and after a month the closed it. I sent those glasses back to the seller on September 4, and they say they still haven't received them. Since I was sending them using USPS (because I can not afford to send UPS of Fedex to Italy) and didn't have tracking number Paypal considered my claim to be fraudulent. Sad, because I neither have glasses, nor $200...

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★★★★☆

“Why are people complaining about duty? LOL”

Written on: 29/07/2012

Tell that to your Government on why you should pay duty and tax. If you are stupid and have no knowledge on importing then go read a book. My transaction with Otticanet was on top. Email response is really quicky. Always ask questions before you make the purchase. Shipping was fast. Sure Duty & Tax are high but compared to buying it from a retail store, total cost is still less. Thank goodness they ship it with Fedex, if it were UPS the brokerage fee would have been really high. Once I bought a… Read Full Review

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