LazyLawn Reviews - www.lazylawn.co.uk

★★★★☆
4.3 / 5
121
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Latest Reviews

★★★★☆

“Lazylawn=Happydays”

Written on: 24/11/2016

I am very pleased with the service and work done by Lazylawn. Appointments kept and easy to get in touch with. The lady who answers the phone is cheery and helpful and nothing is too much trouble for her. Very pleased with my small 'ink blot' shaped front lawn laid by competent workers who tried to please. The 'grass' looks good and very realistic… Read Full Review

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★★★★★

“Much better all-round compared to Easigrass”

Written on: 17/08/2016 by BenC_Bucks (2 reviews written)

I actually started with EasiGrass and would have been very happy to handover my money to the Bucks franchise, except for the fact that they were thoroughly incompetent. Initial call led to a polite lady surveying the property and promising a quote within a day or two. Two months later, after many attempts to chase a quote out of them and even a call to their head office (who promised to chase), still nothing. Now I had spent quite a lot of time getting samples from various suppliers and at… Read Full Review

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★☆☆☆☆

“No Customer Service.”

Written on: 26/04/2016 by bmkipling (1 review written)

Wrote to lazy lawn to request a quote. They sent me some samples and a piece of paper to draw the space that needed 'lawning.' I dutifully went about measuring the area and sent back a picture of the measurements etc. They said it would be 48hours. No response. Chased. No response. Sent a terse email advising I was not happy. No response. Husband left a review on another site, one email received back asking for details. Details given. NO RESPONSE. There's a theme here. AND THIS IS THEIR… Read Full Review

Itsalwaysasecret's Response to bmkipling's Review

Written on: 28/04/2016

We also contacted Lazy Lawn - Initial impression was good, the lady we spoke to on the phone was very pleasant and knowledgable. We were told someone would contact us within a couple of days, a week later nothing! I thought we would give them the benefit of the doubt and called once more, again another polite person on the phone, very apologetic and promised we'd receive a call, a week later still nothing - we have decided to give up on them and go with Easigrass.

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★☆☆☆☆

“BE WARNED!”

Written on: 16/02/2016 by hzCarson108 (1 review written)

I am disgusted by the quality of work completed and the complete absence of customer service received in light of having our lawn laid at our house. The lawn was laid and resulted in patches forming by both the door step and on main walking path; I contacted the company on multiple occasions - over a dozen emails, 20+ phone calls and still all requests to investigate went unanswered. I compel you to look elsewhere and not receive the shocking treatment we received. The price was such that I… Read Full Review

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★★★★★

“New back and front lawn”

Written on: 13/10/2015 by Hollypug (1 review written)

Have just had lazylawn suffolk based at red lodge in to do my back and front lawn, well what can i say, fantastic job from start to finish. Was fascinated how they achieved the finished job and took pictures at all the different stages. The attention to detail and asking me throughout the job if I was happy was a really nice touch, Would I recommend YES without a doubt, every time I look out of my windows I am quite lost for words at such a stunning job, I really cannot speak to highly of… Read Full Review

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★★☆☆☆

“Fine in winter but melted in summer”

Written on: 13/07/2015 by Swamp_Donkey (1 review written)

We had the lawn installed in December 2014 and the installation was generally ok. They were quick but weren't particularly careful about ensuring the edges were level and there was sand sprayed everywhere which they left for me to clean up. Once installed and cleaned up the lawn looks good and is enjoyably warm to walk upon. The problem occurred during the summer heat of 2015. The lawn was installed in a small West-facing garden fairly close to our house. During a particular hot day the sun… Read Full Review

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★★★★★

“What a brilliant result!”

Written on: 10/06/2015

Lazy lawn Hi Lak - Just wanted to say a big thank you for your great customer service. Friendly, likeable and no pressure. My garden looks absolutely beautiful now (after the disastrous weed killing episode). I can't stop looking at it. Had all the neighbours over to see it AND I wouldn't be surprised if you get some orders! Thanks again Lak. … Read Full Review

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★★★★★

“My Dog loves it!”

Written on: 26/01/2015 by Daniar15 (1 review written)

After struggling for years with my dog, my lawn was full of dead spots and holes which the dog would dig up every now and then i decided i had two choices, either get rid of the dog or get an artificial lawn! After a crying session from the kids i decided to just replace the lawn! After requesting samples from many different company’s i settled with wonder yarn from LazyLawn. Due to it being summer i did however have to wait to get the lawn installed as i was told the team where extremely… Read Full Review

Mrscutler21's Comment

Written on: 14/05/2015

Hi, I just wondered how you are getting on with your lawn now?

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★☆☆☆☆

“Unacceptable product and installation”

Written on: 22/01/2015

Unacceptable!!! My Wife purchased a lawn for her disabled Mother from Lazy Lawn, on the promise that the product was perfect for dog owners. It has been 6 years of continuous trouble with multiple attempts to resolve the issues. Four months after the latest complaint; we finally had a visit from Lazy Lawn’s owner and colleague for a site inspection, with view to inspect the sub-layer. The main complaint being a possible drainage issue causing a repulsive smell in the summer, as well as a… Read Full Review

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★☆☆☆☆

“Lazylawn Reviews”

Written on: 01/09/2014 by 249Arsenault (1 review written)

Looking at the Lazylawn Reviews over a period of 49 months you will see that they have 111 reviews - of which 101 of these reviews were posted over an 8 month period meaning that the other 10 reviews were spread across 41 months? How can this be ? let me explain as an EX-Lazylawn Licensee we were instructed by HQ to write/post our own reviews and have our friends and family do the same in an attempt to make the company look GOOD! But as can be seen by the other reviews the company is being… Read Full Review

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★★★★★

“lazy summer days”

Written on: 19/06/2014 by Cristina17 (1 review written)

Had our local lazy lawn team (Nantwich , Cheshire] , for a quote . The husband and wife involved were both really professional and helpful , without being pushy . All my questions were answered and we went ahead , a decision we are delighted with.We paid Lazy Lawn to install , and a great deal of effort was put into preparing the ground-we have clay soil ! Even installed a new concrete post for clothes dryer and a wooden edging at one side . Really impressed Lawn is lovely-we had the… Read Full Review

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★☆☆☆☆

“Say what?”

Written on: 22/05/2014 by Ggggarden (1 review written)

Received unrealistic quote of £8.6k for a small garden that is approx 40 - 50 sq m. (New build). The quote stated 'quite a large project- 115.8 sq m.' Queried but received a reply that the quote is 100% correct and that 'our (lazy lawn) average garden is 25 sq m.' Disappointed… Read Full Review

Lazylawn_Hq's Response to Ggggarden's Review

Written on: 23/05/2014

Dear Ggggarden,

We are sorry to read your comments.

Can we ask which Licensee quoted for the works, so we can give you a more informed response to justify the price.

We can give you a quicker response if you call us or respond via our website.

Many Thanks.

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★☆☆☆☆

“Be Careful”

Written on: 11/04/2014 by Harvey1973 (1 review written)

Having waited a long time to save up to pay for the purchase and installation of their grass product, the problem with this company is that they have franchised installers,who after inspecting and giving a quotation and my wife and I agreeing and signing the contact, the person then asked us to pay up front a large deposit, which was the last time we saw either the grass/ installer or our money, contacting the company only to be told they had sack him for being a rouge, but don't worry they… Read Full Review

Lazylawn_Hq's Comment

Written on: 14/04/2014

Dear Harvey1973,

We are sorry to hear of your experience.

Obviously we do not have all the facts here, so we would advise you to contact a member of the LazyLawn head office management team to talk through this review in more detail as they will be able to assist you further as there are some concerning points here that need greater discussion and legal consideration.

Just to clarify, LazyLawn do not operate a franchise, but a license. The licenses are operated by independent companies. These companies are screened and vetted and constant improvements to our processes are being introduced to keep any instance such as this to an absolute minimum.

The LazyLawn brand will not tolerate poor standards and have worked hard over 28 years to maintain an exemplary record.

There must be procedures that are taken in the first instance:

Step 1 - Write to the licensee company and notify head office, Step 2 - If any fraudulent behaviour has taken place the police should be notified of the independent company in question and Step 3 - Liaise with the head office to satisfactory conclusion.

LazyLawn will do their utmost to support you in this matter.

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★★★☆☆

“Firm still lacking in customer skills”

Written on: 16/12/2013

Wrote my first review in November for my previous address now moved so phoned for a quote at new address.Fellow came as arranged on Wednesday and said would have quote to me by end of that day or first thing the next day nothing.Hence I phoned him he said have asked installation manager to send it to you via email you will receive it today.Here I am 5days later and nothing nothing seems to improve at Lazy Lawn customer care does not exist in their world.makes one wonder how fast they act if one… Read Full Review

Lazylawn_Hq's Comment

Written on: 17/12/2013

Thank you for your feedback.

We pride ourselves on excellent customer service and it is disappointing to read your comments.

We are sorry that you have not received your quotation.

We have looked into this and discovered that it was sent via email on Friday 13th December and subsequently resent on Saturday 14th as unfortunately the original email bounced back.

We will contact you by telephone today (Tuesday) to re-confirm your email as clearly it has still not been received by you.

Alternatively we will post the quotation to you.

Thank you once again for your feedback.

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★★★☆☆

“beware of company approved installer quotes”

Written on: 10/11/2013

the lawn itself lovely the approved installer quoted 38 mtrs husband queried this as old grass lawn only took 30mtrs told so it can be laid in one piece we said no as on his quote he had quoted for sealing and joining tape also he never asked did we want a join which would make the job £200 POUNDS CHEAPER also when he came to quote before stating price asked how I intended to pay when I asked is that revelant at this stage he said yes if you pay cash can take the vat off to me now he had shown… Read Full Review

Lazylawn_Hq's Comment

Written on: 11/11/2013

Thank you for your feedback.

We are a family built brand and above all else are concerned primarily with the quality of our service and customer experience.

I would like to discuss your comments in more detail so we can look into your points further.

Please email or contact us via our website.

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★☆☆☆☆

“Terrible after sales service”

Written on: 30/08/2013

Two years after having my lawn fit at a cost of thousands of pounds it was unfortunately damaged in a small area due to burning when a hedge cutter which had become heated after use was left on it. I immediately phoned my installer who initially said he would repair it. However after more phone calls it became obvious he was unwilling to help. I made phone calls to head office but they too were extremely unhelpful. I felt very angry and let down. So I persisted with my request and eventually it… Read Full Review

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★☆☆☆☆

“Non existent customer service for faulty lawn”

Written on: 13/08/2013 by Testingtimes (1 review written)

I am now several months into complaining to Lazylawn about their product. The pile is facing the wrong way on most of the area or is flat in others. The installer (Lazylawn) revisited and mechanically brushed the lawn and confirmed it was faulty. The director I spoke to said they would sort the problem, and the next step was to arrange a HO visit to inspect and take photos. That is months ago now and phone calls and emails from me get ignored. My only option is to sue them, or stick with a lawn… Read Full Review

Testingtimes's Response to Testingtimes's Review

Written on: 01/10/2013

Update to review.

One week after posting this review I was contacted by Lazylawn H/O to arrange an official inspection. This was carried out promptly and confirmed the lawn was faulty, and they would replace the lawn.Since then all has gone smoothly and the new lawn has been installed and looks great. A happy ending for me, even though it took a lot of effort to get things moving

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Ronevans74's Response to Testingtimes's Review

Written on: 18/06/2014

I have been having a similar problem. Shortly after installation I noticed three areas in which the 'pile' was not laying correctly and looked odd (lighter than the rest of the lawn). I emailed HQ and the installer three times. Eventually I said I would phone and then got an email. A guy from Lazylawn came to inspect and agreed it was not right. Later I spoke to the installer who said he would send ina report. Since then - nothing. Emails are ignored.

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★★★☆☆

“Wrong lawn”

Written on: 07/05/2013

The installers were excellent however the lawn provided was not the same as the samples they had provided. The installers showed the label on the lawn roll matched the lawn type I'd requested, but I made them measure it, and it was clearly shorter and of inferior quality. They didn't argue about replacing it with the correct material, but I did have to wait a couple of days as it was out of stock! I've ended up with a beautiful lawn well installed, however my tip would be to compare what they… Read Full Review

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★★★★★

“BEST THING WE DID”

Written on: 25/04/2013 by nuff850 (1 review written)

Well lazylawn turned up at 8.30am as informed by them the day before , the team was very professional in there approach to work and keeping me informed as work progressed. They started preperation of the ground as agreed in there quote no short cuts here then laid the membrane and sand on top and wackered down to a flat surface. Then the real bit the LazyLawn was laid in position and cut to size and bonded together. What a fantastic looking lawn no cutting only minor maintenance from now on… Read Full Review

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★★★★★

“REALLLLLY GOOD”

Written on: 18/02/2013

I WAITED A YEAR TO SEE IF ANYTHING WENT WRONG SNOW RAIN SUN KIDS STILL GOOD… Read Full Review

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