LazyLawn Reviews - www.lazylawn.co.uk

★★★★☆
4.4 / 5
92% of users recommend this
  • Value For Money

Summary

The artifical grass that bounces back.

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Latest Reviews

★★★★★
LazyLawn - www.lazylawn.co.uk

“lazy summer days”

Written on: 19/06/2014 by Cristina17 (1 review written)

Had our local lazy lawn team (Nantwich , Cheshire] , for a quote . The husband and wife involved were both really professional and helpful , without being pushy . All my questions were answered and we went ahead , a decision we are delighted with.We paid Lazy Lawn to install , and a great deal of effort was put into preparing the ground-we have clay soil ! Even installed a new concrete post for clothes dryer and a wooden edging at one side . Really impressed Lawn is lovely-we had the… Read Full Review

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★☆☆☆☆
LazyLawn - www.lazylawn.co.uk

“Say what?”

Written on: 22/05/2014 by Ggggarden (1 review written)

Received unrealistic quote of £8.6k for a small garden that is approx 40 - 50 sq m. (New build). The quote stated 'quite a large project- 115.8 sq m.' Queried but received a reply that the quote is 100% correct and that 'our (lazy lawn) average garden is 25 sq m.' Disappointed… Read Full Review

Lazylawn_Hq's Response to Ggggarden's Review

Written on: 23/05/2014

Dear Ggggarden,

We are sorry to read your comments.

Can we ask which Licensee quoted for the works, so we can give you a more informed response to justify the price.

We can give you a quicker response if you call us or respond via our website.

Many Thanks.

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★☆☆☆☆
LazyLawn - www.lazylawn.co.uk

“Be Careful”

Written on: 11/04/2014 by Harvey1973 (1 review written)

Having waited a long time to save up to pay for the purchase and installation of their grass product, the problem with this company is that they have franchised installers,who after inspecting and giving a quotation and my wife and I agreeing and signing the contact, the person then asked us to pay up front a large deposit, which was the last time we saw either the grass/ installer or our money, contacting the company only to be told they had sack him for being a rouge, but don't worry they… Read Full Review

Lazylawn_Hq's Comment

Written on: 14/04/2014

Dear Harvey1973,

We are sorry to hear of your experience.

Obviously we do not have all the facts here, so we would advise you to contact a member of the LazyLawn head office management team to talk through this review in more detail as they will be able to assist you further as there are some concerning points here that need greater discussion and legal consideration.

Just to clarify, LazyLawn do not operate a franchise, but a license. The licenses are operated by independent companies. These companies are screened and vetted and constant improvements to our processes are being introduced to keep any instance such as this to an absolute minimum.

The LazyLawn brand will not tolerate poor standards and have worked hard over 28 years to maintain an exemplary record.

There must be procedures that are taken in the first instance:

Step 1 - Write to the licensee company and notify head office, Step 2 - If any fraudulent behaviour has taken place the police should be notified of the independent company in question and Step 3 - Liaise with the head office to satisfactory conclusion.

LazyLawn will do their utmost to support you in this matter.

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★★★☆☆
LazyLawn - www.lazylawn.co.uk

“Firm still lacking in customer skills”

Written on: 16/12/2013

Wrote my first review in November for my previous address now moved so phoned for a quote at new address.Fellow came as arranged on Wednesday and said would have quote to me by end of that day or first thing the next day nothing.Hence I phoned him he said have asked installation manager to send it to you via email you will receive it today.Here I am 5days later and nothing nothing seems to improve at Lazy Lawn customer care does not exist in their world.makes one wonder how fast they act if one… Read Full Review

Lazylawn_Hq's Comment

Written on: 17/12/2013

Thank you for your feedback.

We pride ourselves on excellent customer service and it is disappointing to read your comments.

We are sorry that you have not received your quotation.

We have looked into this and discovered that it was sent via email on Friday 13th December and subsequently resent on Saturday 14th as unfortunately the original email bounced back.

We will contact you by telephone today (Tuesday) to re-confirm your email as clearly it has still not been received by you.

Alternatively we will post the quotation to you.

Thank you once again for your feedback.

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★★★☆☆
LazyLawn - www.lazylawn.co.uk

“beware of company approved installer quotes”

Written on: 10/11/2013

the lawn itself lovely the approved installer quoted 38 mtrs husband queried this as old grass lawn only took 30mtrs told so it can be laid in one piece we said no as on his quote he had quoted for sealing and joining tape also he never asked did we want a join which would make the job £200 POUNDS CHEAPER also when he came to quote before stating price asked how I intended to pay when I asked is that revelant at this stage he said yes if you pay cash can take the vat off to me now he had shown… Read Full Review

Lazylawn_Hq's Comment

Written on: 11/11/2013

Thank you for your feedback.

We are a family built brand and above all else are concerned primarily with the quality of our service and customer experience.

I would like to discuss your comments in more detail so we can look into your points further.

Please email or contact us via our website.

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★☆☆☆☆
LazyLawn - www.lazylawn.co.uk

“Terrible after sales service”

Written on: 30/08/2013

Two years after having my lawn fit at a cost of thousands of pounds it was unfortunately damaged in a small area due to burning when a hedge cutter which had become heated after use was left on it. I immediately phoned my installer who initially said he would repair it. However after more phone calls it became obvious he was unwilling to help. I made phone calls to head office but they too were extremely unhelpful. I felt very angry and let down. So I persisted with my request and eventually it… Read Full Review

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★☆☆☆☆
LazyLawn - www.lazylawn.co.uk

“Non existent customer service for faulty lawn”

Written on: 13/08/2013 by Testingtimes (1 review written)

I am now several months into complaining to Lazylawn about their product. The pile is facing the wrong way on most of the area or is flat in others. The installer (Lazylawn) revisited and mechanically brushed the lawn and confirmed it was faulty. The director I spoke to said they would sort the problem, and the next step was to arrange a HO visit to inspect and take photos. That is months ago now and phone calls and emails from me get ignored. My only option is to sue them, or stick with a lawn… Read Full Review

Testingtimes's Response to Testingtimes's Review

Written on: 01/10/2013

Update to review.

One week after posting this review I was contacted by Lazylawn H/O to arrange an official inspection. This was carried out promptly and confirmed the lawn was faulty, and they would replace the lawn.Since then all has gone smoothly and the new lawn has been installed and looks great. A happy ending for me, even though it took a lot of effort to get things moving

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Ronevans74's Response to Testingtimes's Review

Written on: 18/06/2014

I have been having a similar problem. Shortly after installation I noticed three areas in which the 'pile' was not laying correctly and looked odd (lighter than the rest of the lawn). I emailed HQ and the installer three times. Eventually I said I would phone and then got an email. A guy from Lazylawn came to inspect and agreed it was not right. Later I spoke to the installer who said he would send ina report. Since then - nothing. Emails are ignored.

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★★★☆☆
LazyLawn - www.lazylawn.co.uk

“Wrong lawn”

Written on: 07/05/2013

The installers were excellent however the lawn provided was not the same as the samples they had provided. The installers showed the label on the lawn roll matched the lawn type I'd requested, but I made them measure it, and it was clearly shorter and of inferior quality. They didn't argue about replacing it with the correct material, but I did have to wait a couple of days as it was out of stock! I've ended up with a beautiful lawn well installed, however my tip would be to compare what they… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“BEST THING WE DID”

Written on: 25/04/2013 by nuff850 (1 review written)

Well lazylawn turned up at 8.30am as informed by them the day before , the team was very professional in there approach to work and keeping me informed as work progressed. They started preperation of the ground as agreed in there quote no short cuts here then laid the membrane and sand on top and wackered down to a flat surface. Then the real bit the LazyLawn was laid in position and cut to size and bonded together. What a fantastic looking lawn no cutting only minor maintenance from now on… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“REALLLLLY GOOD”

Written on: 18/02/2013

I WAITED A YEAR TO SEE IF ANYTHING WENT WRONG SNOW RAIN SUN KIDS STILL GOOD… Read Full Review

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★★★★☆
LazyLawn - www.lazylawn.co.uk

“My Lovely lawn”

Written on: 30/11/2012 by Gazbot (1 review written)

The staff that I spoke to were always very happy to help, professional and courteous. I was a little confused that the overall surface area to be covered produced a number of quotes with various costs. However, the overall experience was positive and the lawn is amazing. My 2 year old loves playing on it ! … Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“Excellent”

Written on: 18/11/2012

I had a problem with my garden when I bought my house. The entire back garden was patio and on top of that I discovered that the patio was laid on top of four inches of concrete. The easiest solution was artificial grass. I went for the self install and ordered enough lawn to cover 32 square meters. I was very impressed with the end result. A lawn that looks great and with hardly any maintenance at all. The kids love it. The dogs love it and everyone who has seen it is really impressed… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“very sturdy and much better value than a specialist...”

Written on: 15/11/2012 by guestms (1 review written)

very sturdy and much better value than a specialist golf mat… Read Full Review

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★★★★☆
LazyLawn - www.lazylawn.co.uk

“lazy lawn review”

Written on: 14/11/2012 by Snelly123 (1 review written)

We bought lazy lawn to lay at the front of our Victorian Terrace. We found it easy to cut and lay just like carpet. We have a raised flower bed which runs the full lenght of the railings and then the grass. It's really comfortable to sit on and it will be great when our grandchildren come to visit. It attracts a lot of attention from passers by, i'm not sure if they think it's real lawn but it looks great and we are really pleased with it… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“good plastic grass”

Written on: 13/11/2012 by meredithlandscapes (1 review written)

good quality product exactly as described layed some of it 2 years ago and it still looks like new… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“Very good service”

Written on: 11/11/2012

I required Lazylawn for a project I was working on on my garden railway. Lazylawn has provided me with exactly what I wanted. … Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“A good piece of kit”

Written on: 09/11/2012

There are plenty of cheap golf mats on the market but we wanted something that would be durable and robust. We are really pleased with the mat we got… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“Very satisfied with product and Company”

Written on: 09/11/2012

Ordred two products from this company. Only needed a very small amount of the thick top quality lawn to cover a manhole on the lawn. They were really good an located an offcut for me which worked out brilliantly. We've used it to cover the manhole and two small drain covers in our lawn that are for the rainwater harvester. It means that the lawn still looks good as it blends in really well and the kids can play safely on the grass without risk of injury if they fall where the covers are… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“Very Good from Start to finish”

Written on: 07/11/2012 by LibertyLandscapes (1 review written)

Answered the phone quickly, knowledgeable and helpful re products. My third order of Wonder Yarn 36, Good service and product. No complaints… Read Full Review

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★★★★★
LazyLawn - www.lazylawn.co.uk

“Best Grass in Town”

Written on: 07/11/2012

Great service and helpful information,fast delivery of samples and product. Good quality product… Read Full Review

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