Furniture Barn Reviews - www.furniture-barn.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“do not shop at furniture barn”

Written on: 08/09/2014 by Jakea104 (1 review written)

furniture looks good but it ends there. the delivery is a laugh and communication is even worse. it is pointless to write much more. wish i had read your reviews sooner and not started the carry on. even when i objected they did not care. they had my money and i had part of my order. People out there do not touch this company. it may say it is value and good quality. it is not worth the carry on appalling this sight asked me what i liked about my purchase. the delivery men were helpful… Read Full Review

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★★★☆☆

“You get what you pay for”

Written on: 25/08/2014 by S.Wood (1 review written)

We bought the "Chester" sideboard & display cabinet. Looked good in store, but when we got it & looked at in detail there are lots of gaps at edges, lots of joints with filler in, shelves made of some sort of plywood and fillets fixed with thin wire staples, some of which have broken, leaving gaps. It was made in a hurry in Vietnam. But - whilst we probably should have sent it back there was not much obviously wrong with it from a couple of metres away and we kept it. If we had bought a… Read Full Review

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★☆☆☆☆

“God give me strength ”

Written on: 08/08/2014 by MrB1968 (1 review written)

Where to start ,I'll try to keep it as brief as possible,bought three pieces of furniture at Xmas ,one part was out of stock but due in 4wks ,ok I thought I can wait so bought furniture ,4wks later phoned to see ,was told by woman that she would be telling customers if they wanted item it would be approx 12wks ,so then it turned into the end of april that passed then it was beginning of July,that then got nearer then it was August 2nd so finally today August 8 I finally got it,now it's ok… Read Full Review

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★☆☆☆☆

“Shocking quality and service”

Written on: 01/08/2014 by Cochranmr208 (1 review written)

Bought bedroom furniture from Furniture Barn July 2014 after seeing it in a store. When it arrived I have never seen such poor quality!!! Ever. There were 2-3cm gaps around draws where the wood had shrunk, splits, metal fastenings visible and hanging out. Please, please don't risk ordering from this company. We took a risk as it seemed decent quality solid wood at a good price. The dreadful customer service as another matter. Took the day off work for the delivery date THEY set, only to ring… Read Full Review

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★☆☆☆☆

“Poor Quality furniture ”

Written on: 19/07/2014 by UrielAllen389 (1 review written)

order online Winchester coffee table and side table and surprise to see the quality of the furniture. I am very surprise how can such a quality be sold in Britain in the name of quality furniture. video on their website for the furniture is very deceptive… Read Full Review

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★☆☆☆☆

“JOKE COMPANY”

Written on: 02/07/2014 by BrayanBlack (1 review written)

Ordered four items for my living room,delivered after six weeks,all items except for one was damaged in some way, either dents in wood or scatched.Complained straight away and was told that I would have to take pictures of all damage and of white quality control labels(quality,what a joke).this took up a lot of time and effort.After this they agreed to replace two items but the other would take twelve weeks.They delivered the two items after I had taken more time off work to receive them.Upon… Read Full Review

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★☆☆☆☆

“False Information”

Written on: 30/06/2014 by moCastro133 (1 review written)

For months now we have been trying to purchase a particular dining table from the Furniture Barn. Their website says that it is in stock but when we ring up we are told that they are changing suplliers and that's the worong code used, none in stock actually and also it will be weeks and weeks before stock comes in. They won't sell their display furniture no matter how much you try and to obtain a table in weeks if not months time you have to pay in full and the time of ordering which is… Read Full Review

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★☆☆☆☆

“Have read reviews from other customers and echo all...”

Written on: 06/06/2014 by mrmrh (1 review written)

Have read reviews from other customers and echo all that is being said to many issues to mention but we are the lucky ones living local(5 miles)from mkt harborough store.Feel really sorry for those people who have bought on internet and have to try and sort problems out by phone it was bad enough doing it face to face.Our furniture has now all been returned, appalling all round service.Don't touch this company with a barge pole… Read Full Review

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★☆☆☆☆

“Furniture was made from veneered mdf ”

Written on: 10/05/2014 by Pavlos1970 (1 review written)

We bought furniture in the Winchester range and we were told in the shop that the furniture was made out of solid oak with random oak veneer and a pine interior and it also states this on their website . After taking delivery of it we found the furniture was made out of veneered mdf we have complained to the shop but they are refusing us a refund for some reason . The shop has since admitted to us that the furniture is made out of mdf but are still refusing us a full refund , they will only… Read Full Review

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★☆☆☆☆

“Would not do business with this company”

Written on: 08/05/2014 by Burkerg304 (1 review written)

Happy to take your money but don't deliver. Place an order with then but they were unable to supply item. It took me to chase them rather than them to ring me… Read Full Review

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★☆☆☆☆

“Ovoid this comapny like the plague”

Written on: 24/04/2014 by Aubrie85 (1 review written)

Having paid for a chair way back in Feb I eagerly awaited its promised delivery at the end March, how foolish of me to be so trusting! I finally managed to speak to someone April 21st to be told I would have to wait until May. No apologies for mucking up the order, no aplolgies for not being contacted - however I was told the £29 delivery charge meant I could not expect a quick delivery. (still reeling from that comment) I am still waiting for a refund, still waiting for an apology but as I… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 19/04/2014 by Makenzie303 (1 review written)

Ordered coffee table with delivery date of 2 months- had to chase the order a number of times and then told it would be another 4 months. More telephone calls later and emails to the managing director and still waiting for a response-this has been weeks now. I wouldn't recommend this company for furniture. The price reflects the quality and the service is disgusting. Go somewhere else … Read Full Review

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★★★★☆

“Happy with the goods but not the customer service”

Written on: 11/02/2014

Ordered a console table pleased with it. Decided to order table chairs and sideboard phoned and was asked to leave message for them to call me back still waiting. Bought elsewhere… Read Full Review

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★★★★★

“Cambridge Oak Bedside Cabinet”

Written on: 02/02/2014

Received the bedside table as advised. The description says "solid oak with oak veneers" but all visible oak is solid and not veneer. It looks the part and I am so I got it for £57… Read Full Review

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★☆☆☆☆

“Brampton Bookcase, Brampton Console Table”

Written on: 21/01/2014 by AD001 (1 review written)

I ordered 5 items from Furniture Barn 4 weeks ago & nothing has arrived! Every time I call their store they tell me the furniture has been dispatched, and that the delivery company will contact me with a delivery date. I have heard nothing! They take your money but literally don't deliver… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 17/01/2014

Ordered a small table - it arrived as planned but in several pieces and was very badly damaged, cant believe it was all down to the delivery# They arranged return but wouldn't refund until they had the item which the tracking UPS gave me confirmed Monday morning - had to keep chasing for refund but still nothing! Don't bother buy somewhere else where you will get a quality product and service … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 19/12/2013 by Walden2013 (1 review written)

Ordered products via local store and arranged delivery for Wednesday. Waited in Wednesday and at 2pm store informed us that they would not be delivering today due to staff training, despite the goods being ordered a week before. Phoned customer service (ha ha!) who informed me that delivery had not been arranged despite arranging it with the local store. Whether we get the goods today is unknown. Rude customer service despite speaking to the manager at head office. I would suggest trading with… Read Full Review

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★☆☆☆☆

“Delivery of IN STOCK products”

Written on: 06/11/2013

Informed by Furniture Barn, that my IN STOCK products which we ordered will take a minimum 7 days to deliver. I would expected an IN STOCK item to be delivered within 2 days. We are very disappointed as this order was placed, knowing that the items was IN STOCK. We hope that when the purchased items gets delivered, they are in 101% condition… Read Full Review

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★★★★★

“after all the bad reviews i found the new...”

Written on: 17/10/2013

after all the bad reviews i found the new kidderminster branch very helpful, the adviser was very good and informed me about the delivery and that there would be a 4 hour delivery slot and the driver would call half hour before, this all went to plan items arrive in top condition exactly what i ordered what more could you ask from a company?… Read Full Review

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★★★☆☆

“Flat pack nightmare”

Written on: 25/08/2013

Although overall I am pleased with the Oxford dining set I purchased, when in the store I was not informed that the item would be flat packed which I find quite surprising. The original RRP would have been around £900 but I purchased it for under £400. However I'm not sure I would have been happy with paying the full price. I am a bit of a perfectionist but still there are a few marks on the wood and even crosses marked in biro on the inside legs of the dining chairs. I do think the store… Read Full Review

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