Furniture Barn Reviews - www.furniture-barn.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“GO ELSEWHERE!”

Written on: 27/01/2015 by Furtinatureb (1 review written)

The worst customer service, paid in excess of £300, rude customer service, unhlepful ' head office' - for a Furtinature store they haven't got one. Delivered after 3 weeks, do not buy, save your time and money… Read Full Review

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★★☆☆☆

“Poor Quality furniture & customer service!”

Written on: 21/01/2015 by Phoenix339 (1 review written)

We ordered a set of Chester Oak furniture for our living room, TV cabinet, Coffee Table, side table and a nest of tables off the internet. The price seemed reasonable (with the sale on) and the website stated Quality Oak Furniture and after seems the reviews of Feefo. The delivery arrived, everything was unpacked and then we started to notice things, first of all everything is made in Vietnam, I agree the products do state solid oak wood with veneers but i would question this! The joint have… Read Full Review

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★☆☆☆☆

“AVOID !!!! AVOID !!!! ONCE AGAIN ”

Written on: 19/01/2015 by Keegan344 (1 review written)

THE WORST COMPANY IN UK !!! CUSTOMER SER. NOT EXIST , MY BEDSIDE TABLE CAME DAMAGED IN 3 places . Originally I have been told I will be waiting only 1 week than 4 weeks and then they deliver in 2,5 weeks . no information about delivery. Staff in shop constantly having excuses. I decided to cancel my order to get an refund next day after my delivery. ALL boxes came damaged !!! Store manager in Kidderminster said i dont have a right to the refund !!! They never call you back you have to wait at… Read Full Review

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★☆☆☆☆

“Worst company ever.”

Written on: 15/01/2015

All smiles and promises in the shop. Then the problems start. Never have i had such appalling customer service. Rude and obnoxious and think they can make up the law to suit them. Unable to keep their promise on delivery time. Tell you that you can't cancel your order. Even tho no delivery time has been given. I was told item was in stock and available for a quick delivery. It's all lies. Avoid this place like the plague. You will regret it if you don't. Read the positive comments on here… Read Full Review

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★☆☆☆☆

“no response and still waiting”

Written on: 11/01/2015 by mrsangrycb (1 review written)

We ordered a console table on 30th November in Market Harborough , and were told it would be available to collect from 17th December. I heard nothing so rang on 19th and 20th. Calls go straight to voice mail -I left messages but have never had a reply. On the 23rd December, I emailed and was told we could collect the items until 4m that day, otherwise not until 29th. We could not do this as we were away, but we went on 5th January, only to be told, eventually, that our item is in Corby! No… Read Full Review

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★☆☆☆☆

“Store closed on 19th December for Christmas!”

Written on: 21/12/2014 by MrsAngry54 (1 review written)

Ordered some furniture 3 weeks ago and was told it would be in stock on 19th December so I ordered on the basis that I would have my new furniture for Christmas. Saw in local paper that shop is now closed until Boxing Day so no furniture for Christmas! Will I get a refund because I assume my furniture will have a new sale price on it on Boxing Day? There was no mention of the store closing on 19th December when I placed my order. Not a very happy customer!… Read Full Review

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★☆☆☆☆

“Don't but from this company ”

Written on: 14/12/2014 by 200Underwood (1 review written)

Spent £2600 on bedroom furniture got told all in stock but would have to wait for our mirror wardrobe and one set of drawers but quess what we had to sleep on the floor for 5 week we are still waiting for the rest of our order now to be told could be February I asked to Speak to higher management but they fob you of saying they have to sort it out Well it looks like going to watchdog for them to help… Read Full Review

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★☆☆☆☆

“9mths to deliver dining room set & it arrives without...”

Written on: 27/11/2014

STAY WELL AWAY - especially if you need to furnish your property in the same year ! ! ! We were told maximum of 12 weeks to deliver a table and 4 dining chairs, we paid in full (as told we had to !) and Furniture Barn has had the pleasure of our money in their bank account with no apology for nearly 10 months. We ordered a simple small extendable dining table and 4 chairs for our daughter's new house which we could have purchased elsewhere. The table arrived today and astonishingly came with… Read Full Review

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★☆☆☆☆

“unsightly marks on bookshelf”

Written on: 27/11/2014 by dawnooops (1 review written)

Spent over a thousand pounds at furniture barn princess Alice drive Sutton Coldfield when my furniture came my £300.00 bookshelf had so many unsightly marks on it I could not believe it. I could have got better from a charity shop. When I called the shop they did not want to know he said it was the marks in the wood. Do they not have quality control when they make this furniture. PLEASE PLEASE DO NOT GO TO FURNITURE BARN FOR YOUR FURNITURE I WILL NEVER GO AGAIN AND CERTAINLY NEVER RECOMMEND TO… Read Full Review

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★☆☆☆☆

“do not shop at furniture barn”

Written on: 08/09/2014 by Jakea104 (1 review written)

furniture looks good but it ends there. the delivery is a laugh and communication is even worse. it is pointless to write much more. wish i had read your reviews sooner and not started the carry on. even when i objected they did not care. they had my money and i had part of my order. People out there do not touch this company. it may say it is value and good quality. it is not worth the carry on appalling this sight asked me what i liked about my purchase. the delivery men were helpful… Read Full Review

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★★★☆☆

“You get what you pay for”

Written on: 25/08/2014 by S.Wood (1 review written)

We bought the "Chester" sideboard & display cabinet. Looked good in store, but when we got it & looked at in detail there are lots of gaps at edges, lots of joints with filler in, shelves made of some sort of plywood and fillets fixed with thin wire staples, some of which have broken, leaving gaps. It was made in a hurry in Vietnam. But - whilst we probably should have sent it back there was not much obviously wrong with it from a couple of metres away and we kept it. If we had bought a… Read Full Review

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★☆☆☆☆

“God give me strength ”

Written on: 08/08/2014 by MrB1968 (1 review written)

Where to start ,I'll try to keep it as brief as possible,bought three pieces of furniture at Xmas ,one part was out of stock but due in 4wks ,ok I thought I can wait so bought furniture ,4wks later phoned to see ,was told by woman that she would be telling customers if they wanted item it would be approx 12wks ,so then it turned into the end of april that passed then it was beginning of July,that then got nearer then it was August 2nd so finally today August 8 I finally got it,now it's ok… Read Full Review

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★☆☆☆☆

“Shocking quality and service”

Written on: 01/08/2014 by Cochranmr208 (1 review written)

Bought bedroom furniture from Furniture Barn July 2014 after seeing it in a store. When it arrived I have never seen such poor quality!!! Ever. There were 2-3cm gaps around draws where the wood had shrunk, splits, metal fastenings visible and hanging out. Please, please don't risk ordering from this company. We took a risk as it seemed decent quality solid wood at a good price. The dreadful customer service as another matter. Took the day off work for the delivery date THEY set, only to ring… Read Full Review

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★☆☆☆☆

“Poor Quality furniture ”

Written on: 19/07/2014 by UrielAllen389 (1 review written)

order online Winchester coffee table and side table and surprise to see the quality of the furniture. I am very surprise how can such a quality be sold in Britain in the name of quality furniture. video on their website for the furniture is very deceptive… Read Full Review

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★☆☆☆☆

“JOKE COMPANY”

Written on: 02/07/2014 by BrayanBlack (1 review written)

Ordered four items for my living room,delivered after six weeks,all items except for one was damaged in some way, either dents in wood or scatched.Complained straight away and was told that I would have to take pictures of all damage and of white quality control labels(quality,what a joke).this took up a lot of time and effort.After this they agreed to replace two items but the other would take twelve weeks.They delivered the two items after I had taken more time off work to receive them.Upon… Read Full Review

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★☆☆☆☆

“False Information”

Written on: 30/06/2014 by moCastro133 (1 review written)

For months now we have been trying to purchase a particular dining table from the Furniture Barn. Their website says that it is in stock but when we ring up we are told that they are changing suplliers and that's the worong code used, none in stock actually and also it will be weeks and weeks before stock comes in. They won't sell their display furniture no matter how much you try and to obtain a table in weeks if not months time you have to pay in full and the time of ordering which is… Read Full Review

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★☆☆☆☆

“Have read reviews from other customers and echo all...”

Written on: 06/06/2014 by mrmrh (1 review written)

Have read reviews from other customers and echo all that is being said to many issues to mention but we are the lucky ones living local(5 miles)from mkt harborough store.Feel really sorry for those people who have bought on internet and have to try and sort problems out by phone it was bad enough doing it face to face.Our furniture has now all been returned, appalling all round service.Don't touch this company with a barge pole… Read Full Review

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★☆☆☆☆

“Furniture was made from veneered mdf ”

Written on: 10/05/2014 by Pavlos1970 (1 review written)

We bought furniture in the Winchester range and we were told in the shop that the furniture was made out of solid oak with random oak veneer and a pine interior and it also states this on their website . After taking delivery of it we found the furniture was made out of veneered mdf we have complained to the shop but they are refusing us a refund for some reason . The shop has since admitted to us that the furniture is made out of mdf but are still refusing us a full refund , they will only… Read Full Review

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★☆☆☆☆

“Would not do business with this company”

Written on: 08/05/2014 by Burkerg304 (1 review written)

Happy to take your money but don't deliver. Place an order with then but they were unable to supply item. It took me to chase them rather than them to ring me… Read Full Review

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★☆☆☆☆

“Ovoid this comapny like the plague”

Written on: 24/04/2014 by Aubrie85 (1 review written)

Having paid for a chair way back in Feb I eagerly awaited its promised delivery at the end March, how foolish of me to be so trusting! I finally managed to speak to someone April 21st to be told I would have to wait until May. No apologies for mucking up the order, no aplolgies for not being contacted - however I was told the £29 delivery charge meant I could not expect a quick delivery. (still reeling from that comment) I am still waiting for a refund, still waiting for an apology but as I… Read Full Review

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