Furniture Barn Reviews - www.furniture-barn.co.uk

★★☆☆☆
2.3 / 5
98
36% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“I only gave one star as unable to rate no stars....”

Written on: 21/08/2015 by Annoyedbbb (1 review written)

Terrible service. Been waiting 10weeks for a clock and have now asked for a refund. two clocks delivered have been damaged. Numerous times I have been to the store to be told it would be delivered next week. Last week I was told they had no delivery and it would definitely be here today, today they tell me everything has been delivered except my item. When I asked the manager for a refund her attitude was very poor, no apology or explanation, she barely managed to be civil… Read Full Review

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★★★★★

“Excellent quality and service”

Written on: 18/07/2015 by 342Combs (1 review written)

Me and my husband would just like to say a big thank you to your company for the excellent service that Furniture Barn, Doncaster, has provided to us over the last few weeks. Both the initial salesman who served us, and the delivery people, have been excellent and I would definitely recommend your company to anyone. The furniture is excellent quality and we love it, and are adding further items in due course. Thanks very much… Read Full Review

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★★★★☆

“value and service”

Written on: 03/06/2015 by 82Pugh (1 review written)

I have purchased from Lakeside, what a beautiful store. I went round 3 times before i settled on my furniture. The sales lady made me( A BREW) a coffee whilst we measured up the solid oak sideboards, they had so many to choose from. So many different designs both light and medium oak. I almost purchased a New Panted Range which i could choose from 191 colours........fantastic choice. They even have stock to take away!… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/05/2015 by Joannep79 (1 review written)

Purchased 3 items from the Kidderminster store today. Fab pre telephone service and very helpful on arrival. Got exactly what I wanted and the gentleman that loaded my car was very helpful as I didn't even know how to flatten my seats completely down and he sorted it. 10/10 for service - so pleased Thanks… Read Full Review

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★☆☆☆☆

“Quality and head office customer service is awful. ”

Written on: 12/05/2015 by Superspurs1 (1 review written)

Disgusted with Furniture Barn- my 2 month old bed collapsed due to utterly pathetic fixings holding it together. This meant me having to replace tiny screws with my own (3x longer than the originals!) at midnight with a screaming 3 month old child who was woken by the crash. Furniture barns head office response to my complaint: if I buy anything else from them, they'll give me free delivery and a free pot of wax. Utterly ridiculous. Clearly the quality is questionable and customers aren't… Read Full Review

Furniturebarn1's Response to Superspurs1's Review

Written on: 18/08/2015

We find it very disappointing to hear you feel this way. We work very hard to offer great value furniture and a professional service. We will investigate the issues and concerns you have raised thoroughly and take every opportunity to learn and improve from them. Please feel free to contact us directly as we would be more than happy to discuss the issues you have raised.
Kind Regards
Customer services
The Furniture Barn.

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★★★★★

“quality at its best”

Written on: 12/05/2015 by ElishaEdmondson (1 review written)

quality from start to finish, the delivery guys deserve a medal as well… Read Full Review

Furniturebarn1's Comment

Written on: 18/08/2015

Thank you very much for taking the time to leave the positive comments. It’s always encouraging when customers acknowledge the great work of our team. We look forward to seeing you shop with us again soon.
Kind regards
Customer Services.

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★☆☆☆☆

“Bad”

Written on: 03/05/2015 by Amina185 (1 review written)

I ordered 2 items from this company on 9 February 2015. I waited almost 2 months for the 1st item and the delivery was messed up Furniture Barn blamed courier company and courier company blamed Furniture Barn. The item was eventually delivered but there were no handles for the cupboard part of the sideboard. My second item was promised various times after that and each time it was due to be delivered it never arrived, again both sides blaming each other. I eventually asked for a refund for… Read Full Review

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★☆☆☆☆

“shop seconds”

Written on: 02/05/2015 by Jaceyb327 (1 review written)

Had furniture delivered it was damaged had replacements delivered it was damaged, told to email photos did that no reply,went to store told to email again,no response again went into store told I would be contacted next day no phone call prices are slightly cheaper but rubbish quality and even worse customer service go elsewhere and pay slightly more for furniture and be happy with it. … Read Full Review

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★☆☆☆☆

“Worse shopping experience ever!”

Written on: 01/05/2015 by McCurdy378 (1 review written)

I would say to anyone thinking about buying anything from this company - DON'T! The products look lovely and so to the prices but I really do advise you not to get sucked it by those two things - why, because the service is shocking beyond believe! We wanted to purchase a simple console table, not a big item, not the most expensive £85 (which incidentally was £10 more expensive than it was 3 weeks previously but was still on a sales price ticket!). But we were told they didn't have any in… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 11/04/2015 by EliseMacDonald (1 review written)

Recently purchased from the new Doncaster showroom and I am really pleased with the whole package. After a slight delay in 1 item coming in the transport team were really helpful and informative. Thank you Gareth and thank you furniture barn. We will be back… Read Full Review

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★☆☆☆☆

“Terrible service. ”

Written on: 04/04/2015

Placed my order on 4,January for large Wessex dining table, with sideboard, 2 leather chairs, 8 Wooden chairs with light brown pads and a Windermere corner unit. I told the salesman at the time that I needed the items for the Middle of April. I rang them after 10 weeks to see if delivery was on time. I was told that everything was here except the seat pads and table, but everything would be here for the end of March. After 12 weeks at the end of March I went into the store and saw the original… Read Full Review

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★★★★★

“Perfect delivery and prices”

Written on: 23/03/2015 by Prestonxl182 (1 review written)

Bought a winchester table and chair set, fantastic prices and was delivered in full and on time. I am in love with my order and will be recommending to my family and friends. Well done Russell at furniture barn Doncaster for helping me and gaining me as a long term customer ! :)… Read Full Review

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★★★★★

“Value for money”

Written on: 20/03/2015 by Mariesimum (1 review written)

after reading reviews on some websites I was concerned about ordering from furniture barn but after a discussion with the store manager I decided to give them the order and I am so glad I did. I love my new table and chairs and i will be going back in to the sheffield store next week to order my TVs stand and sideboard. Only down side I can think of is that they didn't have any biscuits to go with the coffee but they have promised they will have some in next time I go… Read Full Review

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★★★★★

“Value for money”

Written on: 20/03/2015 by AutumnHorton (1 review written)

after reading reviews on some websites I was concerned about ordering from furniture barn but after a discussion with the store manager I decided to give them the order and I am so glad I did. I love my new table and chairs and i will be going back in to the sheffield store next week to order my TVs stand and sideboard. Only down side I can think of is that they didn't have any biscuits to go with the coffee but they have promised they will have some in next time I go… Read Full Review

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★★★★☆

“lovely furniture ”

Written on: 19/03/2015 by Adrienne405 (1 review written)

My whole experience with furniture barn has been a pleasure we chose from the Irish coast range the sales staff are extremely helpful,no pressure to buy. Our furniture arrived and I must say looks beautiful we shall be going back to buy more from that range… Read Full Review

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★★★★★

“Bad reviews? Not in my experience”

Written on: 19/03/2015 by 88MacKay (1 review written)

We (my wife) has been shopping around for some quality affordable furniture for a while. She dragged me along to the new Doncaster showroom around 2 weeks ago. We bought the full living room set of Winchester, with a dining table (and 8!) tartan chairs. Sales staff were extremly helpful and pleasant. They told us we would have delivery with 7-10 days and the delivery team would be in touch. They called my wife after 3 days asking for a convienant time for delivery. We asked for a Saturday… Read Full Review

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★★★★☆

“Best place for furniture in Grantham”

Written on: 19/03/2015 by Dave1298 (1 review written)

Received my order as promised and more than impressed, good selection and knowledgable staff… Read Full Review

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★★★★☆

“Great value for money”

Written on: 19/03/2015 by LauraRuby (1 review written)

We went to the sutton coldfield store very impressive, we went for the basic range spent around £700 and great value for money Delivery £29 we were told 8 days as it was in stock, we were texted and emailed to confirm everything arrived, drivers took to troom of our choice. Very happy will use again… Read Full Review

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★★★★☆

“Promt replys”

Written on: 17/03/2015 by alanuk1111 (1 review written)

Chilton product would look better without distressing … Read Full Review

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★☆☆☆☆

“Still waiting for furniture after 5 months”

Written on: 12/02/2015 by hawkmaster (1 review written)

ORDERED WESSEX RANGE FOR BEDROOM ON 20 SEPTEMBER 2014. TOLD THERE WAS A 14 WEEK WAIT FOR WARDROBE. SAID OK AS ROOM NEEDED DECORATING. NOW INTO FEB 2015 AND BEEN TOLD IT MAY BE HERE ON 11 MARCH 2015. WASTE OF TIME TRYING TO CONTACT THEM AS YOU GET NO REPLY TO EMAIL AND IF YOU CALL THE BRANCH (THEY NEVER CALL YOU) YOU GET TO SPEAK TO A SURLEY SALESMAN WHO GIVES YOU 3 OPTIONS. 1.WAIT 2.PICK SOMETHING ELSE. 3.HAVE YOUR MONEY BACK. IF YOU WANT A GOOD SHOPPING EXPERIENCE, DON'T SHOP HERE. WE HAVE… Read Full Review

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