Furniture Barn Reviews - www.furniture-barn.co.uk

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“Poor Quality furniture ”

Written on: 19/07/2014 by UrielAllen389 (1 review written)

order online Winchester coffee table and side table and surprise to see the quality of the furniture. I am very surprise how can such a quality be sold in Britain in the name of quality furniture. video on their website for the furniture is very deceptive… Read Full Review

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★☆☆☆☆

“JOKE COMPANY”

Written on: 02/07/2014 by BrayanBlack (1 review written)

Ordered four items for my living room,delivered after six weeks,all items except for one was damaged in some way, either dents in wood or scatched.Complained straight away and was told that I would have to take pictures of all damage and of white quality control labels(quality,what a joke).this took up a lot of time and effort.After this they agreed to replace two items but the other would take twelve weeks.They delivered the two items after I had taken more time off work to receive them.Upon… Read Full Review

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★☆☆☆☆

“False Information”

Written on: 30/06/2014 by moCastro133 (1 review written)

For months now we have been trying to purchase a particular dining table from the Furniture Barn. Their website says that it is in stock but when we ring up we are told that they are changing suplliers and that's the worong code used, none in stock actually and also it will be weeks and weeks before stock comes in. They won't sell their display furniture no matter how much you try and to obtain a table in weeks if not months time you have to pay in full and the time of ordering which is… Read Full Review

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★☆☆☆☆

“Have read reviews from other customers and echo all...”

Written on: 06/06/2014 by mrmrh (1 review written)

Have read reviews from other customers and echo all that is being said to many issues to mention but we are the lucky ones living local(5 miles)from mkt harborough store.Feel really sorry for those people who have bought on internet and have to try and sort problems out by phone it was bad enough doing it face to face.Our furniture has now all been returned, appalling all round service.Don't touch this company with a barge pole… Read Full Review

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★☆☆☆☆

“Furniture was made from veneered mdf ”

Written on: 10/05/2014 by Pavlos1970 (1 review written)

We bought furniture in the Winchester range and we were told in the shop that the furniture was made out of solid oak with random oak veneer and a pine interior and it also states this on their website . After taking delivery of it we found the furniture was made out of veneered mdf we have complained to the shop but they are refusing us a refund for some reason . The shop has since admitted to us that the furniture is made out of mdf but are still refusing us a full refund , they will only… Read Full Review

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★☆☆☆☆

“Would not do business with this company”

Written on: 08/05/2014 by Burkerg304 (1 review written)

Happy to take your money but don't deliver. Place an order with then but they were unable to supply item. It took me to chase them rather than them to ring me… Read Full Review

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★☆☆☆☆

“Ovoid this comapny like the plague”

Written on: 24/04/2014 by Aubrie85 (1 review written)

Having paid for a chair way back in Feb I eagerly awaited its promised delivery at the end March, how foolish of me to be so trusting! I finally managed to speak to someone April 21st to be told I would have to wait until May. No apologies for mucking up the order, no aplolgies for not being contacted - however I was told the £29 delivery charge meant I could not expect a quick delivery. (still reeling from that comment) I am still waiting for a refund, still waiting for an apology but as I… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 19/04/2014 by Makenzie303 (1 review written)

Ordered coffee table with delivery date of 2 months- had to chase the order a number of times and then told it would be another 4 months. More telephone calls later and emails to the managing director and still waiting for a response-this has been weeks now. I wouldn't recommend this company for furniture. The price reflects the quality and the service is disgusting. Go somewhere else … Read Full Review

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★★★★☆

“Happy with the goods but not the customer service”

Written on: 11/02/2014

Ordered a console table pleased with it. Decided to order table chairs and sideboard phoned and was asked to leave message for them to call me back still waiting. Bought elsewhere… Read Full Review

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★★★★★

“Cambridge Oak Bedside Cabinet”

Written on: 02/02/2014

Received the bedside table as advised. The description says "solid oak with oak veneers" but all visible oak is solid and not veneer. It looks the part and I am so I got it for £57… Read Full Review

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★☆☆☆☆

“Brampton Bookcase, Brampton Console Table”

Written on: 21/01/2014 by AD001 (1 review written)

I ordered 5 items from Furniture Barn 4 weeks ago & nothing has arrived! Every time I call their store they tell me the furniture has been dispatched, and that the delivery company will contact me with a delivery date. I have heard nothing! They take your money but literally don't deliver… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 17/01/2014

Ordered a small table - it arrived as planned but in several pieces and was very badly damaged, cant believe it was all down to the delivery# They arranged return but wouldn't refund until they had the item which the tracking UPS gave me confirmed Monday morning - had to keep chasing for refund but still nothing! Don't bother buy somewhere else where you will get a quality product and service … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 19/12/2013 by Walden2013 (1 review written)

Ordered products via local store and arranged delivery for Wednesday. Waited in Wednesday and at 2pm store informed us that they would not be delivering today due to staff training, despite the goods being ordered a week before. Phoned customer service (ha ha!) who informed me that delivery had not been arranged despite arranging it with the local store. Whether we get the goods today is unknown. Rude customer service despite speaking to the manager at head office. I would suggest trading with… Read Full Review

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★☆☆☆☆

“Delivery of IN STOCK products”

Written on: 06/11/2013

Informed by Furniture Barn, that my IN STOCK products which we ordered will take a minimum 7 days to deliver. I would expected an IN STOCK item to be delivered within 2 days. We are very disappointed as this order was placed, knowing that the items was IN STOCK. We hope that when the purchased items gets delivered, they are in 101% condition… Read Full Review

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★★★★★

“after all the bad reviews i found the new...”

Written on: 17/10/2013

after all the bad reviews i found the new kidderminster branch very helpful, the adviser was very good and informed me about the delivery and that there would be a 4 hour delivery slot and the driver would call half hour before, this all went to plan items arrive in top condition exactly what i ordered what more could you ask from a company?… Read Full Review

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★★★☆☆

“Flat pack nightmare”

Written on: 25/08/2013

Although overall I am pleased with the Oxford dining set I purchased, when in the store I was not informed that the item would be flat packed which I find quite surprising. The original RRP would have been around £900 but I purchased it for under £400. However I'm not sure I would have been happy with paying the full price. I am a bit of a perfectionist but still there are a few marks on the wood and even crosses marked in biro on the inside legs of the dining chairs. I do think the store… Read Full Review

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★☆☆☆☆

“returns to the store”

Written on: 04/05/2013

we drove to the store only to find out that you can purchase goods after 5pm but you cannot collect them the warehouse it closes at 5pm. you cannot return goods to the store for a refund they give you a credit note so you will have to spend your money on items you might not want. the staff were helpful when buying but not when returning goods. we went round to the accessories store at 5.10 pm and the staff looked at us as if we where dirt because that store closes at 5.30 and were already… Read Full Review

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★☆☆☆☆

“The wrong cabinet online from The Furniture Barn”

Written on: 22/12/2012 by nesnahnhoj (0 reviews written)

Do not buy from them on line. If you really want to buy their stuff go bang on their door and haggle. On line they send you the wrong stuff and then ignore your communications until you give up and pay not only for your wrong shipment, but the cost of packing and return as well. I wanted a small cabinet for my printer to sit on beside my computer desk. I wanted two drawers in it, one for the printer consumables and another big enough to hold some files. They had the very one on their site. Said… Read Full Review

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★★☆☆☆

“Two of our chests of drawers arrived with WOODWORM in...”

Written on: 14/12/2012

Two of our chests of drawers arrived with WOODWORM in the supporting struts. There were little piles of fine sawdust on the struts. I cleaned them away, but the following week the piles were back in the same places indicating that the creatures were still active. I phoned FB and was told somebody would ring me back. Several weeks later I'm still waiting… Read Full Review

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★☆☆☆☆

“Never Recommend to anyone (Furniture Barn)”

Written on: 10/09/2012 by Steve1985 (1 review written)

I have been awaiting a replacement unit for nearly 3 months after my first item turned up damaged. I also had 2 delivery dates which never turned for the 1st and complained both times with new days booked. I finally received the 1st damaged corner unit on the 3rd attempt. Costing me 3 ½ days holiday. Another complaint raised with furniture barn regarding the damage of this unit. It was agreed a new unit would be sent ASAP and I was told you had 32 in stock. 3 weeks past with no sign of the… Read Full Review

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