Furniture Barn Reviews - www.furniture-barn.co.uk

★★☆☆☆
2.3 / 5
106
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Latest Reviews

★★★★★

“The company is closing down and sell sold as seen,...”

Written on: 22/05/2016 by Check-it-out (1 review written)

The company is closing down and sell sold as seen, also at 70% off. I bought a houseful for the price of a room, and all of my furniture is fine, I checked and collected it myself. … Read Full Review

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★☆☆☆☆

“Worst experience ever!”

Written on: 04/05/2016

Do not use this company as their after sales service is appalling. This company has recently been taken over and we've been trying to return a damaged wardrobe and bedside table for weeks. When trying to contact them calls are never answered, messages never returned and no response to emails. We certainly wouldn't use this company again… Read Full Review

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★☆☆☆☆

“Crappy Chinese Chairs”

Written on: 21/02/2016 by JavonDaniels1967 (1 review written)

My wife and I bought eight antique dark leather high back chairs costing £760.00 We have had them 20 months when we started to notice that the coating on the leather was starting to crack, we took one over to the shop where we were going to show them the problem, they insisted that they didn't need to look at the chair and that they would sort it out. How wrong we were to trust them, the manufactures said it could be excessive use, strong cleaners, or pets and even said that they had issues… Read Full Review

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★☆☆☆☆

“Not received item”

Written on: 08/02/2016 by Loliity (1 review written)

After ordering I got an email to say item is in stock and will be with me shortly. A couple of weeks later I had heard nothing. I phoned and was told they will look into it and call me back, but again I heard nothing. I have now phoned again and have been told it will be sent out. I am not holding my breath. Stay away from this company… Read Full Review

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★☆☆☆☆

“Financially irregular”

Written on: 18/01/2016 by tzCrowley1986 (1 review written)

Be aware that this company is now a phoenix company as the original Furniture Barn can no longer meet its financial obligations. I am aware that orders have been taken without the ability to fulfil and then customers told to claim the loss from their card providers (as long as its a credit card you have protection none for charge or debit). I strongly advise if you wish to purchase you collect in person on the day and only from held stock, do not place orders you will be bitten… Read Full Review

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★☆☆☆☆

“Never use this company!! Worst experience I have ever had!”

Written on: 02/01/2016 by Millsit66 (1 review written)

Ordered originally as great price, website stated all items in stock and delivery before Christmas, I ordered in November! When ordering the website does not allow you to select a delivery date like other company's I have ordered from before. I emailed to inform them I had a week off in a couple of weeks time so please could they arrange delivery then, no reply. I tried calling and no-one ever answered so I left voice messages and emails. Finally I got through towards the end of my week off and… Read Full Review

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★★★★★

“Happy customer”

Written on: 04/12/2015 by Upherds (1 review written)

I read these reviews after I had ordered from furniture barn and was very worried about most of the reviews.However I needn't have worried ,8 days after I placed my order the furniture arrived(today) The quality is excellent,the price excellent and the delivery was excellent.i will be placing another order next week and have no worries about using this company again… Read Full Review

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★☆☆☆☆

“Nails sticking out of chairs!”

Written on: 04/10/2015 by Laurab1204 (1 review written)

We ordered a table and six chairs from the furniture barn - I would avoid them at all costs if I were you. When the items were delivered, they were damaged, and there were nails left sticking out of the chairs. We called them and they agreed to re-deliver, we were told that the items would this time be checked before they were delivered to us. The second delivery came, and again, the items were of the same standard - chipped, cracked and dented. Not to mention the chairs didn't sit level and… Read Full Review

Lisa.williams's Response to Laurab1204's Review

Written on: 27/04/2016

Your lucky you got your money back they have £500 of mine & im left with a cracked Rockhampton dining table , they have tried twice to replace it but both were also damaged , no refund & now they won't answer the phone or reply to emails

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Laurab1204's reply to Lisa.williams's Comment

Written on: 27/04/2016

Oh my goodness, that's awful. Did you get it from the market harborough store? I heard that they are closing down? Have you gone back into the store and kicked up a fuss? I think I was on the phone to them while the delivery men were here and wouldn't let them leave until I saw the money back in my account. They can't get away with it. Have you contacted your credit card company too if you paid by credit card? I really really hope that you manage to get your refund, it's terrible that they think they can take our hard earned money!

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Laurab1204's reply to Lisa.williams's Comment

Written on: 27/04/2016

Oh my goodness, that's awful. Did you get it from the market harborough store? I heard that they are closing down? Have you gone back into the store and kicked up a fuss? I think I was on the phone to them while the delivery men were here and wouldn't let them leave until I saw the money back in my account. They can't get away with it. Have you contacted your credit card company too if you paid by credit card? I really really hope that you manage to get your refund, it's terrible that they think they can take our hard earned money!

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Laurab1204's reply to Lisa.williams's Comment

Written on: 27/04/2016

Oh my goodness, that's awful. Did you get it from the market harborough store? I heard that they are closing down? Have you gone back into the store and kicked up a fuss? I think I was on the phone to them while the delivery men were here and wouldn't let them leave until I saw the money back in my account. They can't get away with it. Have you contacted your credit card company too if you paid by credit card? I really really hope that you manage to get your refund, it's terrible that they think they can take our hard earned money!

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Laurab1204's reply to Lisa.williams's Comment

Written on: 27/04/2016

Oh my goodness, that's awful. Did you get it from the market harborough store? I heard that they are closing down? Have you gone back into the store and kicked up a fuss? I think I was on the phone to them while the delivery men were here and wouldn't let them leave until I saw the money back in my account. They can't get away with it. Have you contacted your credit card company too if you paid by credit card? I really really hope that you manage to get your refund, it's terrible that they think they can take our hard earned money!

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★☆☆☆☆

“I only gave one star as unable to rate no stars....”

Written on: 21/08/2015 by Annoyedbbb (1 review written)

Terrible service. Been waiting 10weeks for a clock and have now asked for a refund. two clocks delivered have been damaged. Numerous times I have been to the store to be told it would be delivered next week. Last week I was told they had no delivery and it would definitely be here today, today they tell me everything has been delivered except my item. When I asked the manager for a refund her attitude was very poor, no apology or explanation, she barely managed to be civil… Read Full Review

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★★★★★

“Excellent quality and service”

Written on: 18/07/2015 by 342Combs (1 review written)

Me and my husband would just like to say a big thank you to your company for the excellent service that Furniture Barn, Doncaster, has provided to us over the last few weeks. Both the initial salesman who served us, and the delivery people, have been excellent and I would definitely recommend your company to anyone. The furniture is excellent quality and we love it, and are adding further items in due course. Thanks very much… Read Full Review

Furniturebarn1's Comment

Written on: 14/10/2015

Thank you very much for taking the time to leave the positive comments. It’s always encouraging when customers acknowledge the great work of our team. We look forward to seeing you shop with us again in the near future.
Kind regards
Customer Services.

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★★★★☆

“value and service”

Written on: 03/06/2015 by 82Pugh (1 review written)

I have purchased from Lakeside, what a beautiful store. I went round 3 times before i settled on my furniture. The sales lady made me( A BREW) a coffee whilst we measured up the solid oak sideboards, they had so many to choose from. So many different designs both light and medium oak. I almost purchased a New Panted Range which i could choose from 191 colours........fantastic choice. They even have stock to take away!… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/05/2015 by Joannep79 (1 review written)

Purchased 3 items from the Kidderminster store today. Fab pre telephone service and very helpful on arrival. Got exactly what I wanted and the gentleman that loaded my car was very helpful as I didn't even know how to flatten my seats completely down and he sorted it. 10/10 for service - so pleased Thanks… Read Full Review

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★☆☆☆☆

“Quality and head office customer service is awful. ”

Written on: 12/05/2015 by Superspurs1 (1 review written)

Disgusted with Furniture Barn- my 2 month old bed collapsed due to utterly pathetic fixings holding it together. This meant me having to replace tiny screws with my own (3x longer than the originals!) at midnight with a screaming 3 month old child who was woken by the crash. Furniture barns head office response to my complaint: if I buy anything else from them, they'll give me free delivery and a free pot of wax. Utterly ridiculous. Clearly the quality is questionable and customers aren't… Read Full Review

Furniturebarn1's Response to Superspurs1's Review

Written on: 18/08/2015

We find it very disappointing to hear you feel this way. We work very hard to offer great value furniture and a professional service. We will investigate the issues and concerns you have raised thoroughly and take every opportunity to learn and improve from them. Please feel free to contact us directly as we would be more than happy to discuss the issues you have raised.
Kind Regards
Customer services
The Furniture Barn.

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Sguilmant's Response to Superspurs1's Review

Written on: 19/01/2016

I have exactly the same issue with one of their bedsteads too!! It's eight months old and the centre strutt has collapsed for a second time tonight. Went to try a mend myself and when I got under the bed the strutt leg has completely broken. Dreading ringing the store as I got passed from pillar to post when I had to get it replaced first time, the bedstead was 400 quid, the mattress was 600. I now have a £1000 bed I can't use!!

I have emailed customer r services, but I bet they don't get in touch.

I want it replaced. I have had enough. But what's the chances of that happening now??

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Superspurs1's reply to Sguilmant's Comment

Written on: 19/01/2016

All I can say is good luck to you and I hope you have more joy than I did. i never received any comeback from them following the above issue.

The thing is, things do go wrong sometimes, but how a company deals with an issue makes all the difference. The furniture barn behaviour was appalling in my case, and that upset me more than the poor quality furniture!

Good luck in getting your bed replaced

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Superspurs1's reply to Sguilmant's Comment

Written on: 19/01/2016

What I didn't mention was that I posted a factual review of my experience on their Facebook page, hoping for a grown up response. Instead of dealing with it professionally, they deleted my comment and blocked me from their Facebook page. So I came on here as a last resort. Utterly laughable!

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★★★★★

“quality at its best”

Written on: 12/05/2015 by ElishaEdmondson (1 review written)

quality from start to finish, the delivery guys deserve a medal as well… Read Full Review

Furniturebarn1's Comment

Written on: 18/08/2015

Thank you very much for taking the time to leave the positive comments. It’s always encouraging when customers acknowledge the great work of our team. We look forward to seeing you shop with us again soon.
Kind regards
Customer Services.

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★☆☆☆☆

“Bad”

Written on: 03/05/2015 by Amina185 (1 review written)

I ordered 2 items from this company on 9 February 2015. I waited almost 2 months for the 1st item and the delivery was messed up Furniture Barn blamed courier company and courier company blamed Furniture Barn. The item was eventually delivered but there were no handles for the cupboard part of the sideboard. My second item was promised various times after that and each time it was due to be delivered it never arrived, again both sides blaming each other. I eventually asked for a refund for… Read Full Review

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★☆☆☆☆

“shop seconds”

Written on: 02/05/2015 by Jaceyb327 (1 review written)

Had furniture delivered it was damaged had replacements delivered it was damaged, told to email photos did that no reply,went to store told to email again,no response again went into store told I would be contacted next day no phone call prices are slightly cheaper but rubbish quality and even worse customer service go elsewhere and pay slightly more for furniture and be happy with it. … Read Full Review

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★☆☆☆☆

“Worse shopping experience ever!”

Written on: 01/05/2015 by McCurdy378 (1 review written)

I would say to anyone thinking about buying anything from this company - DON'T! The products look lovely and so to the prices but I really do advise you not to get sucked it by those two things - why, because the service is shocking beyond believe! We wanted to purchase a simple console table, not a big item, not the most expensive £85 (which incidentally was £10 more expensive than it was 3 weeks previously but was still on a sales price ticket!). But we were told they didn't have any in… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 11/04/2015 by EliseMacDonald (1 review written)

Recently purchased from the new Doncaster showroom and I am really pleased with the whole package. After a slight delay in 1 item coming in the transport team were really helpful and informative. Thank you Gareth and thank you furniture barn. We will be back… Read Full Review

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★☆☆☆☆

“Terrible service. ”

Written on: 04/04/2015

Placed my order on 4,January for large Wessex dining table, with sideboard, 2 leather chairs, 8 Wooden chairs with light brown pads and a Windermere corner unit. I told the salesman at the time that I needed the items for the Middle of April. I rang them after 10 weeks to see if delivery was on time. I was told that everything was here except the seat pads and table, but everything would be here for the end of March. After 12 weeks at the end of March I went into the store and saw the original… Read Full Review

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★★★★★

“Perfect delivery and prices”

Written on: 23/03/2015 by Prestonxl182 (1 review written)

Bought a winchester table and chair set, fantastic prices and was delivered in full and on time. I am in love with my order and will be recommending to my family and friends. Well done Russell at furniture barn Doncaster for helping me and gaining me as a long term customer ! :)… Read Full Review

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