Rough Gear Reviews - www.roughgear.co.uk

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Latest Reviews

★★★★★

“Great Service + Great Saving”

Written on: 27/08/2014 by Henry174 (1 review written)

Just bought my wife a pair of Keen Bryce Mid Boots saving at leat £45. I thought it wasn't true, but I was terribly mistaken. New boots arrived the next day and she loves them. Superb service. Thank you… Read Full Review

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★★★★★

“On the ball !”

Written on: 06/04/2014 by Boonetj1987 (1 review written)

Ive used roughgear.co.uk quite a few times over the years, from mugs to stoves to thermorests to everything else you fit in your rucksacks for adventure,whether it be a night a weekend or multiple days,its always been quality gear and at the lowest prices ive seen.Oh and not to mention the service, second to none, it was at my home the following day.These people are on the ball.But enough of blowing their trumpet for them,I just orderd the deuter futura 32 rucksack,bought it for day hikes in… Read Full Review

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★★★★★

“excellent customer service ”

Written on: 04/04/2014 by munrowalker (1 review written)

excellent customer service , ordered mountain equipment Karakorum pants received them the next day , wasn't sure if the inside leg would be suitable and was told it would not be a problem to exchange or get a refund . thanks again , great trousers… Read Full Review

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★★★★★

“Rucksack purchase”

Written on: 03/04/2014

I received the item the next day as promised and all in order. A new and free Exped drybag was included, the right size to use as a liner for the rucksack purchased. Very impressed with the service and extra touch. Well done… Read Full Review

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★★★★★

“Everything went perfecly, good prices and even better...”

Written on: 30/03/2014

Everything went perfecly, good prices and even better service… Read Full Review

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★★★★☆

“Quality items with great prices. Prompt delivery too!”

Written on: 01/03/2014 by Evelynr450 (1 review written)

Good prices, free next day delivery for my order. Staff helpful on the phone and online. Very pleased with my purchases (down coat, men's trousers and fleece). One item returned and refunded quickly. Very satisfactory service. Thank you… Read Full Review

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★★★★★

“A Class Act and Service”

Written on: 27/02/2014 by Ash1943 (1 review written)

After getting in touch with RoughGear and investigated all other options. I busted other web sites as well as going to 3 Cotswold Stores. I returned to RoughGear and placed my order yesterday and received it this morning. Immediately on receipt I tried my Haglofs Roc Hard Jacket and have used it straight away on my trip to Central London. It is a great day to have tried the jacket especially as there are very high winds, not that I felt them (thanks to the jacket). It has most certainly… Read Full Review

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★★★★★

“Great price and a very good service”

Written on: 26/02/2014 by xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (1 review written)

Informative and user friendly website. I ordered my jacket, which was on sale at a very good price, and 24 hours later it was delivered by UPS at no extra charge. Nothing negative to report. Very happy customer! Would definetly use again. … Read Full Review

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★★★★★

“Haglofs from Rough Gear”

Written on: 26/02/2014

Good customer service when responding to questions, next day delivery. Best price found on line. High recommended… Read Full Review

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★★★★★

“A great service and a very competitive price”

Written on: 23/02/2014

I ordered a jacket the day before going up to the Lakes (very much last minute!)and was a little concerned I wouldn't receive it in time so I rang Rough Gear and they assured me it would be delivered the next day. I need not have worried, the delivery was made before 9am the next day by UPS. The Rough Gear website was informative detailing how much stock was available, a review of the jacket and size guide all on 1 page and the jacket was purchased at a very good price - I would not hesitate… Read Full Review

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★★★★★

“Haglofs rugged fjell pants”

Written on: 19/02/2014

My first order from Rough Gear and a total success. A great pair of Haglofs at a brilliant price from a company who give good service. Will I shop with them again? I made another order today! Well done Rough Gear, see you soon… Read Full Review

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★★★★★

“really great service!”

Written on: 17/02/2014

Had a problem with my rucksack and contacted roughgear. They were very helpful in liasing with the makers of the bag and between them the problem was solved and the bag was replaced. They seem to have great team of staff who know there stuff. Delivery was quick and tje replacement was.quick too. I would not hesitate to use roughgear again and would recommend to any of my friends. GREAT!!!… Read Full Review

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★★★★★

“Excellent Price, Excellent Customer Service = RECOMMENDED”

Written on: 17/02/2014 by FarmerBoyDave (1 review written)

I was amazed by the price difference (75% of most online stores) of the Osprey Stratos 36l rucksack I purchased from RoughGear. I STRESS the reduced price didn't in any way reduce the quality of customer service. With helpful guidance and advice on what to consider combined with a detailed shipping updates I was well informed and able to track my order easily. Will use again and recommend highly to anyone by my personal recommendation of their customer service. Tks Dave… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 16/02/2014 by TinaBriggs (1 review written)

I purchased a schoffel ladies ski jacket on line, unfortunately it developed a fault. I contacted Rough Gear, they replied immediately with details of how to return the jacket. I returned the jacket on a Thursday afternoon and by Monday I had received the replacement jacket. The matter was dealt with extremely promptly and the staff kept me updated of when they had received the jacket, and when the new one had been dispatched with a tracking no . They also refunded the costs I had incurred in… Read Full Review

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★★★★★

“Excellent service from Rough Gear.”

Written on: 14/02/2014

I recently ordered some good hiking boots from Rough Gear and found them excellent to deal with. They had the boots I wanted at the best price I found and their shipping was very reasonable. When my order wouldn't process (post code issues), they emailed me that day and sorted it out. They shipped the boots immediately. They arrived on schedule and fit perfectly. Communication was excellent throughout. I am very happy with their service and will shop there again in the future. I wish all… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 05/02/2014

I bought a jacket and needed to exchange it for a bigger size. The company, despite an unexpected move in the middle of the transaction, were very friendly and efficient. I would use this Rough Gear again and recommend them to my friends… Read Full Review

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★★★★★

“Best Service & Best Products ”

Written on: 01/02/2014 by LexC (1 review written)

After considerable research I knew that the Rab Generator was the jacket I needed for three different tasks, a wind proof and warm light weight mid layer, for use under my motorcycle jacket, which could then be used as an evening casual jacket in the high Pyrenees and also the jacket to wear for mountain walking. Finding rough gear online was the best part of said research, they were the only outlet found that had my size (medium) in stock and at the most competitive price. This company has… Read Full Review

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★★★★★

“First Class Service”

Written on: 25/01/2014

Ordered a RAB Women's Boulder Hoodie fleece after searching on the web and finding it £40 cheaper than anywhere else !!! Customer Service was very helpful and got back to me via email very quickly with a product query, so I ordered on Wednesday and my hoodie was delivered Friday. Overall a very quick and excellent service which i wouldn't hesitate to recommend to friends and family… Read Full Review

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★★★★★

“Couldnt be better”

Written on: 17/01/2014 by jcon74 (1 review written)

After much research I finally decided on my jacket of choice,. I then luckily stumbled upon the Rough Gear website .My jacket was almost £100 cheaper than I could find elsewhere. I encountered a small problem when ordering and emailed there customer service, my query was answered the same day and problem solved. Ordered Tuesday, jacket arrived Wednesday. So in summary, these guys would be hard to beat on all aspects of online shopping … Read Full Review

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★★★★★

“Right Product, Right Price”

Written on: 15/01/2014 by nutty202 (1 review written)

I knew what product I wanted and I was in a hurry; I ordered just 6 days before my flight to the Alps. Rough Gear had the Schöffel jacket I was after for 20% less (i.e. £100 less) than anyone else. I received a prompt order acknowledgement but, having never heard of the company, I got a bit nervous the next day when the "next day delivery" wasn't happening. I got no answer on the phone, Twitter or Facebook - you should be manning those channels - I've deleted the posts now. However, when I… Read Full Review

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