BookIt.com Reviews - www.bookit.com

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★☆☆☆☆

“Unknowlegable and incompetent ”

Written on: 31/08/2017 by lmBond404 (1 review written)

My booking is still not right due to Bookit agents being incompetent. I booked 1 trip but my credit card was billed for 2 so charges were declined due to suspicious activity. This messed up some parts of the booking(i.e. the insurance payment was declined due to inappropriate activity). Trying to contact Bookit to correct THEIR mistake was even worse. You are put on hold to speak to a rep then you are put on hold again because the rep can not answer your question or correct the issue which led… Read Full Review

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★☆☆☆☆

“Failed to inform us of a flight change”

Written on: 08/07/2017 by Jason307 (1 review written)

We booked an all inclusive vacation to Cancun. At our first layover during our return flight we learned of a flight change that caused us to have an extensive layover at one of our stops. We were informed from the airline that one of our flights was cancelled and therefore had to be booked onto a later flight. They were suppose to inform Bookit and Bookit was to inform us. But neither did. They both blame the other party for not letting us know. We were very disappointed and Bookit offered… Read Full Review

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★☆☆☆☆

“WORST EXPERINCE EVER, would never recommend. ”

Written on: 18/05/2017

I booked a vacation package for myself, along with two friends. First; we wanted to stay in Cozumel, Mexico and the flights arrived in Cancun. We selected to receive a shuttle service from the airport and we were given a shuttle from the wrong airport and told to find our own transportation. In order to rectify this problem we spoke to a representative in regards to changing our flight so that we could actually have transportation to our resort. The lady told she would not credit us at all from… Read Full Review

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★☆☆☆☆

“Can't really cancel or modify ”

Written on: 08/04/2017 by DeaconPatton (1 review written)

I booked my trip to Isla Mujures through Bookit.com for the first time. I am from Panama City Beach so I thought I would use a local company to book my hotel. I definately will NOT ever use BOOKIT.COM again. They advertise that you can cancel or modify your reservations up until a certain date with a small penalty fee, but they hide the fine print that states if you call and try to modify your reservation they have to cancel the entire booking and re-book the reservation. If they have no… Read Full Review

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★☆☆☆☆

“Waiting for a possible refund”

Written on: 10/12/2016 by gregorym1346 (1 review written)

Booked a stay in Jamaica through bookit.com and had to shorten my stay because the hotel has numerous issues, from power outage that lasted over a day, no running water the next day, back to no power the next day, etc..... While many guests have shared complaints to the bookit agent in the premises, I reached out to them on phone as soon as I got home. Been told that they were aware of the situation and that they were waiting for the hotel to get back to them. Sending an email and patiently… Read Full Review

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Peglegbert's Response to gregorym1346's Review

Written on: 19/06/2017

was this and Grand bohia

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★☆☆☆☆

“how many times are you going to charge me? when will...”

Written on: 16/10/2016 by Blair159 (1 review written)

I booked a vacation package to LV for two. be cautious of deals! my credit card was charged 3 times! then when I called I was transferred 4 times! the 4th time I was told I had to contact my credit card company. the rep said they cant figure out why there system keeps messing up. she said she doesn't understand but knows she gets at least 2 calls a day with the same complaint! 3 months later and 20 hours on the phone later, my credit card company stayed on the phone with me and I received my $… Read Full Review

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★☆☆☆☆

“I booked a 5-night stay in Vegas through Bookit.com...”

Written on: 17/08/2016

I booked a 5-night stay in Vegas through Bookit.com When I got to hotel, they charged me a resort fee which I thought I had already paid for when I first made the reservations about two months prior. I called bookit and they told me that It was a fee I had agreed to under their terms and conditions. Serioulsy, a $125 fee? So, my average per night cost went from $106 to $130. STAY AWAY from Bookit.com I can't believe that they are allowed to take people's money so easily. … Read Full Review

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★☆☆☆☆

“Pre-paid reservations NEVER made after 3mth advance...”

Written on: 25/07/2016 by Myside (1 review written)

First, Arriving at airport car rental service they did not have the correct car needed for the amount of persons in our party;even after my Pre-paid itinerary stated it was large enough. Car dealer ship kept stating it was not. Then,the hotel stated that the card to pay them from bookit was denied.I was on vacation for 7day and not even one day was paid. I had to call bookit 4 times on 4 different days to have them continue paying my hotel stay. (again bookit was paid in full on April 20,2016… Read Full Review

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★☆☆☆☆

“CONFIRM EVERYTHING BEFORE YOU LEAVE !”

Written on: 22/07/2016 by SLLC (1 review written)

CONFIRM ALL your bookings BEFORE you leave!! call your AIRLINE, HOTEL, EXCURSIONS, CAR RIDES! Don't assume that BOOK IT will follow through on their end! I booked my flights WITH SEATS and when I checked my flight itinerary with the airline weeks later, I was shocked that my seats were NEVER CONFIRMED! I had chosen all my seats early so that my family of 6 could sit together and now, I had to PAY an additional "preferred seat" fee so that we could sit together! My BOOK IT itinerary also stated… Read Full Review

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★☆☆☆☆

“Went thru hell”

Written on: 19/07/2016 by Cachorro2829 (1 review written)

Paid my vacation package,all confirmed,show up at JFK ,bookit never booked tickets,I have to buy new tickets at aa counter over $1000 more no to mention that I missed my flight to Aruba .they held the ticket money for 3 month without my knowledge.then I flu to miami in order to get Aruba the next day costing me an extra $500 for hotel and food.when I get to rent a car no cars available for me , the stress that my wife and my 2 kids went thru was anverable.nightmare.i filed a complaint with… Read Full Review

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★☆☆☆☆

“Bookit overcharging Customers. They got me for $365”

Written on: 29/06/2016 by DavidBanks357 (1 review written)

II booked a weekend Beach trip thru Bookit. The Hotel resort was amazing. My complaint is Bookit quoted me a price of $1306.90 which we paid but at checkout I received my receipt and it was for $941.61. Which was $365 less than what we paid to bookit. When I called Bookit about the descrepancy I got the run around stating that it was for resort taxes and fees. But Bookit couldn't tell me how much the fees were. So my question to bookit was Is it cheaper to book straight thru to the Hotel… Read Full Review

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★☆☆☆☆

“Bookit not honor commitments”

Written on: 16/06/2016 by River125 (1 review written)

Bookit engaged a Company called Cummings to provide reliable transportation from hotel in Punta (DR) to the airport. Cummings failed to show... Plane left and customer stranded at hotel because guy named Alexander did not show to provide transportation. COst was to buy new tix at $470.00 + hotel for additional night off resort 130.00 Bookit said they would address the situation ... 2 weeks and Bookit has done nothing.... I would not recommend using this service!!! They do not live up to the… Read Full Review

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★☆☆☆☆

“Worst experience EVER”

Written on: 06/06/2016 by erinoakley (1 review written)

Got my confirmation paperwork through email after booking and paying for my vacation, which stated my Itinerary for my Hotel, airfare and rental car (which is what I booked as a package deal). As we got closer to our time to leave, my husband decides to call each place to make sure we are in their system and all paid up for. When he calls the Hotel, they state that we still owe a resort fee and taxes at check in (which was on our Itinerary in very small print) . When he calls the Rental… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 30/05/2016 by RaeganWilkinson240 (1 review written)

They do not price guarantee. It took me 5 hours to get nothing done. They said they couldn't find the lower price. I screen shot the price & emailed it. They had no explanation & basically told me tough luck. They don't mind charging my credit card. They can find that info very easily. Very discouraged… Read Full Review

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★☆☆☆☆

“I booked a vacation through them for this "4 star" all...”

Written on: 27/05/2016 by RandallDuggan30 (1 review written)

I booked a vacation through them for this "4 star" all inclusive resort. This resort was a hotel at best and there was nothing 4 stars about it, and there wasn't much there for it to be all inclusive. I actually left the same day I got there and went to an actual resort. I tried repeatedly to contact bookit to get atleast part of my money back, but failed. I was trying to save a few bucks and ended up paying double… Read Full Review

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★☆☆☆☆

“Just a about to use BOOK IT but glad I did not”

Written on: 02/05/2016 by Kailee460 (1 review written)

I planning to book an all inclusive to the Dominican of Republic through BOOK IT but after talking with a travel agent and reading the poor reviews on BOOK IT I did not. I found out that most hotels over book and sites like BOOK IT are the first ones to be told that their customer's reservations can not be accommodated. I would be horrified if 2 weeks before my dream vacation I received an email telling me I no longer had the reservations that I thought I had. BOOK IT prices are great but you… Read Full Review

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★☆☆☆☆

“Bookit VIP advertisement very misleading.”

Written on: 07/04/2016

An advertisement showed on my face book page for an all inclusive 699.00 per "couple" to Sandos Finnisterra 5 star resort in Cabo San Lucas. They said that if you did not have dates yet, that you could pay 149.00 down and reserve the deal. I made the down payment and then spoke to my girlfriend about what dates we wanted to go. We were both getting very excited about this trip. I called Bookit back to set the dates and was informed that because her and I were not married that we did not… Read Full Review

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★☆☆☆☆

“New York hotel never paid by Bookit”

Written on: 20/03/2016

Booked a hotel in NYC, Bookit never paid the hotel even though they received their money from PayPal. No follow through as to my complaint to Bookit… Read Full Review

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★☆☆☆☆

“Half Booked”

Written on: 17/03/2016 by Rowe261 (1 review written)

Just tried it for the first time and it has been a horrible experience so far. Only the flight portion of our package has been booked the other portion they say they are working on till and gave me an error code. I spent over an hour on hold yesterday and finally gave up. So this morning I called and was able to get through only because I pressed book with an agent as oppose to going through customer service The agent spoke for maybe 1 minute said this happens a lot and put me through to… Read Full Review

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Bookit.com's Comment

Written on: 18/03/2016

Hi Rowe261 ,

We want your experience with us to be as enjoyable and smooth as possible, so we are very sorry to hear about this, and apologize for the inconvenience this may have caused you. We would like to look into this, can you please email your name, and booking ID along with a copy of this review using the contact information at the top of the page. Thank you.



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★☆☆☆☆

“Good luck if you have a problem !!!”

Written on: 01/03/2016 by TheTravelCompany (1 review written)

We are owners of a travel agency for the past 27 years. We have never dealt with a company as poor as this company is. We booked a trip for a client and payed the deposit for the trip. After paying we were told we had to pay more for airport transfers to another company. We spent over two hours (90% of the time on hold) to resolve this. Our second payment to Bookit did not process. We again spent two hours on the phone trying to resolve it. They ran our company credit card then backed out… Read Full Review

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