BookIt.com Reviews - www.bookit.com

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Latest Reviews

★☆☆☆☆

“Horrible Customer Service”

Written on: 30/05/2016 by RaeganWilkinson240 (1 review written)

They do not price guarantee. It took me 5 hours to get nothing done. They said they couldn't find the lower price. I screen shot the price & emailed it. They had no explanation & basically told me tough luck. They don't mind charging my credit card. They can find that info very easily. Very discouraged… Read Full Review

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★☆☆☆☆

“I booked a vacation through them for this "4 star" all...”

Written on: 27/05/2016 by RandallDuggan30 (1 review written)

I booked a vacation through them for this "4 star" all inclusive resort. This resort was a hotel at best and there was nothing 4 stars about it, and there wasn't much there for it to be all inclusive. I actually left the same day I got there and went to an actual resort. I tried repeatedly to contact bookit to get atleast part of my money back, but failed. I was trying to save a few bucks and ended up paying double… Read Full Review

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★★★☆☆

“Golden Nugget Hotel & Casino in Las Vegas, NV”

Written on: 18/05/2016 by Sydnee485 (1 review written)

We booked the Golden Nugget thru Bookit for a 3 night stay at the Golden Nugget in Las Vegas. I was so disappointed with the Golden Nugget. The room was ok, linens were nice, but it is an older hotel and the room was tired. What really hacked me was that they charge you $10.00 for in room coffee and allow you 2 bottles of water a day and anything over that is $4.00 a bottle for water. You are not allowed outside food or drink in the room so you are stuck. If you buy a beer at their gift… Read Full Review

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★☆☆☆☆

“Just a about to use BOOK IT but glad I did not”

Written on: 02/05/2016 by Kailee460 (1 review written)

I planning to book an all inclusive to the Dominican of Republic through BOOK IT but after talking with a travel agent and reading the poor reviews on BOOK IT I did not. I found out that most hotels over book and sites like BOOK IT are the first ones to be told that their customer's reservations can not be accommodated. I would be horrified if 2 weeks before my dream vacation I received an email telling me I no longer had the reservations that I thought I had. BOOK IT prices are great but you… Read Full Review

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★☆☆☆☆

“Bookit VIP advertisement very misleading.”

Written on: 07/04/2016

An advertisement showed on my face book page for an all inclusive 699.00 per "couple" to Sandos Finnisterra 5 star resort in Cabo San Lucas. They said that if you did not have dates yet, that you could pay 149.00 down and reserve the deal. I made the down payment and then spoke to my girlfriend about what dates we wanted to go. We were both getting very excited about this trip. I called Bookit back to set the dates and was informed that because her and I were not married that we did not… Read Full Review

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★☆☆☆☆

“New York hotel never paid by Bookit”

Written on: 20/03/2016

Booked a hotel in NYC, Bookit never paid the hotel even though they received their money from PayPal. No follow through as to my complaint to Bookit… Read Full Review

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★☆☆☆☆

“Half Booked”

Written on: 17/03/2016 by Rowe261 (1 review written)

Just tried it for the first time and it has been a horrible experience so far. Only the flight portion of our package has been booked the other portion they say they are working on till and gave me an error code. I spent over an hour on hold yesterday and finally gave up. So this morning I called and was able to get through only because I pressed book with an agent as oppose to going through customer service The agent spoke for maybe 1 minute said this happens a lot and put me through to… Read Full Review

Bookit.com's Comment

Written on: 18/03/2016

Hi Rowe261 ,

We want your experience with us to be as enjoyable and smooth as possible, so we are very sorry to hear about this, and apologize for the inconvenience this may have caused you. We would like to look into this, can you please email your name, and booking ID along with a copy of this review using the contact information at the top of the page. Thank you.



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★☆☆☆☆

“Good luck if you have a problem !!!”

Written on: 01/03/2016 by TheTravelCompany (1 review written)

We are owners of a travel agency for the past 27 years. We have never dealt with a company as poor as this company is. We booked a trip for a client and payed the deposit for the trip. After paying we were told we had to pay more for airport transfers to another company. We spent over two hours (90% of the time on hold) to resolve this. Our second payment to Bookit did not process. We again spent two hours on the phone trying to resolve it. They ran our company credit card then backed out… Read Full Review

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★★☆☆☆

“Great Price. Terrible Software. Mediocre Customer Service.”

Written on: 19/02/2016 by coleenl (1 review written)

Having used bookit.com to book my honeymoon, I figure I'd use them again to book our first anniversary trip as well. I initially called in to get assistance with booking using two payment methods one of which was a check since I misplaced my card. I was told I couldn't use a check which wasn't a surprise so I went and got a replacement card the next day. I called back and was told by a different agent...since there was no way to reach the initial one, that we couldn't use two cards. The last… Read Full Review

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★☆☆☆☆

“Takes no responsibility for not doing what you pay...”

Written on: 13/02/2016

Going to a wedding of a childhood friend as the best man and 8 days before leaving on a trip booked 8 months ago we get an email that our hotel will not honor our reservation and to call book it.com to make other arrangements. Hotel informed us that it was due to non-payment by book it.com and that they have terminated their business relationship with them because they are continually fraudulent with their payments. Book it says the are currently negotiating their contract (have seen this now… Read Full Review

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★☆☆☆☆

“booked a 6 night stay at the beautiful RIU Palace...”

Written on: 10/02/2016 by biggestloser (1 review written)

booked a 6 night stay at the beautiful RIU Palace Riviera Maya in August 2015 and planned on starting vacation Feb 10,2016.Received a phone call from Book it .com SUNDAY 2/7/16 stating that our room reservation was not being honored.We could pick from one of 2 other chose properties not even close to our planned destination or try to book a room with the hotel directly.3 days away with Valentine's Day and President week within our planned trip,do you think there would be a vacancy.What BOOK IT… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 29/01/2016 by tinasnyder (1 review written)

I have used bookit.com 5 times in the past without trouble,however this trip was different 11 days before my vacation I got an email stating I had no room(there fault) the way they handled this situation is just awfull.40 min. wait to get through,no return calls,just a plane outnout don't give a hoot attitude..so here it is 8 days before my trip still looking for a room,no funds because it takes a long time for the return and still no call back from bookit… Read Full Review

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★☆☆☆☆

“Stayaway from Bookit!!!”

Written on: 14/01/2016 by Margme58 (1 review written)

We booked a 14 day anniv. all inclusive with bookit on April 15, pd in full for Dec 2-16 in an upgraded pool room. When we arrived we found that our reservations were canceled as bookit never paid the resort. We were pu t in a holding room, in a renovation area, poor working toilet, no lock on balcony door. a bed ,side table, TV. Terrible! We were there for 3 days and had to give up our passports and held our credit card for the DOUBLE the rate we paid. Bookit was disputing with the hotel and… Read Full Review

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★☆☆☆☆

“Do not ever book with these people!!!! I am extremely...”

Written on: 12/01/2016 by JGRO24 (1 review written)

Do not ever book with these people!!!! I am extremely frustrated with This company and knew that the deal was too good to be true when I booked it. When booking months ago I had called them and asked if the fee that I was being charged was going to be the only fee that I would get and no other hidden costs. I was assured and then told to book through the internet because it would cost me an extra 20 dollar booking fee. I accepted the advice and booked my trip! The day before leaving when going… Read Full Review

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★☆☆☆☆

“Hassle to deal with”

Written on: 31/12/2015 by AdolfoDean8 (1 review written)

I was called hours before I was to get on my flight, informed that my reservation would need to be switched as the Riu was not honoring reservations (spoke with Riu and they indicated this was not the case). Apparently bookit.com knew about this "issue" for days but waited until the last minute to contact me. I indicated I was going to that specific resort for a wedding and could not be switched to another resort. After waiting hours for a returned phone call, I called them, waited on hold for… Read Full Review

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★☆☆☆☆

“WHAT A NIGHTMARE”

Written on: 23/11/2015

HAD FLIGHT TICKETS BUT NO ROOM RESERVATION . TOLD DIFFERENT THINGS BY DIFFERENT BOOKIT ASSOCIATES. BOTTOM LINE THIS IS A TRAVEL NIGHTMARE… Read Full Review

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★☆☆☆☆

“misleading and deceitful”

Written on: 21/09/2015 by RaidenForsyth (1 review written)

Many many "service fees and taxes" that never added up and nobody could explain to me. I will never use this site again.... ever… Read Full Review

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★☆☆☆☆

“They will tell you whatever yoyu want to hear so that...”

Written on: 22/08/2015 by katerg (1 review written)

They will tell you whatever yoyu want to hear so that you book wih them. then when it comes to problems they don't fix it. my trip went down in price then they use other reasons why they can give you the price change. the flight is one thing the other is the the hotel. the hotel went down and they wont change the price. … Read Full Review

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★☆☆☆☆

“No Answer to their help line”

Written on: 29/07/2015 by Cullentd44 (1 review written)

I tried booking via Trivago and it gave me an error code...Oops! An error has occurred Please call so an agent can help get your trip back on track  Error Reference Number: ###########. I called the # and no one has answered you cannot hit any other prompts and there is no wait time given. Reading other reviews I am scared of what is now happening, on the phone there is hold voice saying to book via phone there is a $25 fee. I better not be holding for the past 10 minutes for an error on… Read Full Review

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★☆☆☆☆

“frustrating, unhelpful, rip-off”

Written on: 18/07/2015 by Everettp48 (1 review written)

I used book it to book our 10 staff office to Jamaica. They took over 2 hours to book our reservations. They never told you that they don't book seat numbers. You have to call the airline to book your own. If the regular price seats are not available, you have to pay an upgrade for each seat assignments. Otherwise they give you a random seat number when you arrive at the gate. They booked 9 people on American, and for some unknown booked 1 through US airways. They didn't bother to add any… Read Full Review

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