BookIt.com Reviews - www.bookit.com

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Latest Reviews

★☆☆☆☆

“Pre-paid reservations NEVER made after 3mth advance...”

Written on: 25/07/2016 by Myside (1 review written)

First, Arriving at airport car rental service they did not have the correct car needed for the amount of persons in our party;even after my Pre-paid itinerary stated it was large enough. Car dealer ship kept stating it was not. Then,the hotel stated that the card to pay them from bookit was denied.I was on vacation for 7day and not even one day was paid. I had to call bookit 4 times on 4 different days to have them continue paying my hotel stay. (again bookit was paid in full on April 20,2016… Read Full Review

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★☆☆☆☆

“CONFIRM EVERYTHING BEFORE YOU LEAVE !”

Written on: 22/07/2016 by SLLC (1 review written)

CONFIRM ALL your bookings BEFORE you leave!! call your AIRLINE, HOTEL, EXCURSIONS, CAR RIDES! Don't assume that BOOK IT will follow through on their end! I booked my flights WITH SEATS and when I checked my flight itinerary with the airline weeks later, I was shocked that my seats were NEVER CONFIRMED! I had chosen all my seats early so that my family of 6 could sit together and now, I had to PAY an additional "preferred seat" fee so that we could sit together! My BOOK IT itinerary also stated… Read Full Review

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★☆☆☆☆

“Went thru hell”

Written on: 19/07/2016 by Cachorro2829 (1 review written)

Paid my vacation package,all confirmed,show up at JFK ,bookit never booked tickets,I have to buy new tickets at aa counter over $1000 more no to mention that I missed my flight to Aruba .they held the ticket money for 3 month without my knowledge.then I flu to miami in order to get Aruba the next day costing me an extra $500 for hotel and food.when I get to rent a car no cars available for me , the stress that my wife and my 2 kids went thru was anverable.nightmare.i filed a complaint with… Read Full Review

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★☆☆☆☆

“Bookit overcharging Customers. They got me for $365”

Written on: 29/06/2016 by DavidBanks357 (1 review written)

II booked a weekend Beach trip thru Bookit. The Hotel resort was amazing. My complaint is Bookit quoted me a price of $1306.90 which we paid but at checkout I received my receipt and it was for $941.61. Which was $365 less than what we paid to bookit. When I called Bookit about the descrepancy I got the run around stating that it was for resort taxes and fees. But Bookit couldn't tell me how much the fees were. So my question to bookit was Is it cheaper to book straight thru to the Hotel… Read Full Review

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★☆☆☆☆

“Bookit not honor commitments”

Written on: 16/06/2016 by River125 (1 review written)

Bookit engaged a Company called Cummings to provide reliable transportation from hotel in Punta (DR) to the airport. Cummings failed to show... Plane left and customer stranded at hotel because guy named Alexander did not show to provide transportation. COst was to buy new tix at $470.00 + hotel for additional night off resort 130.00 Bookit said they would address the situation ... 2 weeks and Bookit has done nothing.... I would not recommend using this service!!! They do not live up to the… Read Full Review

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★☆☆☆☆

“Worst experience EVER”

Written on: 06/06/2016 by erinoakley (1 review written)

Got my confirmation paperwork through email after booking and paying for my vacation, which stated my Itinerary for my Hotel, airfare and rental car (which is what I booked as a package deal). As we got closer to our time to leave, my husband decides to call each place to make sure we are in their system and all paid up for. When he calls the Hotel, they state that we still owe a resort fee and taxes at check in (which was on our Itinerary in very small print) . When he calls the Rental… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 30/05/2016 by RaeganWilkinson240 (1 review written)

They do not price guarantee. It took me 5 hours to get nothing done. They said they couldn't find the lower price. I screen shot the price & emailed it. They had no explanation & basically told me tough luck. They don't mind charging my credit card. They can find that info very easily. Very discouraged… Read Full Review

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★☆☆☆☆

“I booked a vacation through them for this "4 star" all...”

Written on: 27/05/2016 by RandallDuggan30 (1 review written)

I booked a vacation through them for this "4 star" all inclusive resort. This resort was a hotel at best and there was nothing 4 stars about it, and there wasn't much there for it to be all inclusive. I actually left the same day I got there and went to an actual resort. I tried repeatedly to contact bookit to get atleast part of my money back, but failed. I was trying to save a few bucks and ended up paying double… Read Full Review

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★★★☆☆

“Golden Nugget Hotel & Casino in Las Vegas, NV”

Written on: 18/05/2016 by Sydnee485 (1 review written)

We booked the Golden Nugget thru Bookit for a 3 night stay at the Golden Nugget in Las Vegas. I was so disappointed with the Golden Nugget. The room was ok, linens were nice, but it is an older hotel and the room was tired. What really hacked me was that they charge you $10.00 for in room coffee and allow you 2 bottles of water a day and anything over that is $4.00 a bottle for water. You are not allowed outside food or drink in the room so you are stuck. If you buy a beer at their gift… Read Full Review

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★☆☆☆☆

“Just a about to use BOOK IT but glad I did not”

Written on: 02/05/2016 by Kailee460 (1 review written)

I planning to book an all inclusive to the Dominican of Republic through BOOK IT but after talking with a travel agent and reading the poor reviews on BOOK IT I did not. I found out that most hotels over book and sites like BOOK IT are the first ones to be told that their customer's reservations can not be accommodated. I would be horrified if 2 weeks before my dream vacation I received an email telling me I no longer had the reservations that I thought I had. BOOK IT prices are great but you… Read Full Review

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★☆☆☆☆

“Bookit VIP advertisement very misleading.”

Written on: 07/04/2016

An advertisement showed on my face book page for an all inclusive 699.00 per "couple" to Sandos Finnisterra 5 star resort in Cabo San Lucas. They said that if you did not have dates yet, that you could pay 149.00 down and reserve the deal. I made the down payment and then spoke to my girlfriend about what dates we wanted to go. We were both getting very excited about this trip. I called Bookit back to set the dates and was informed that because her and I were not married that we did not… Read Full Review

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★☆☆☆☆

“New York hotel never paid by Bookit”

Written on: 20/03/2016

Booked a hotel in NYC, Bookit never paid the hotel even though they received their money from PayPal. No follow through as to my complaint to Bookit… Read Full Review

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★☆☆☆☆

“Half Booked”

Written on: 17/03/2016 by Rowe261 (1 review written)

Just tried it for the first time and it has been a horrible experience so far. Only the flight portion of our package has been booked the other portion they say they are working on till and gave me an error code. I spent over an hour on hold yesterday and finally gave up. So this morning I called and was able to get through only because I pressed book with an agent as oppose to going through customer service The agent spoke for maybe 1 minute said this happens a lot and put me through to… Read Full Review

Bookit.com's Comment

Written on: 18/03/2016

Hi Rowe261 ,

We want your experience with us to be as enjoyable and smooth as possible, so we are very sorry to hear about this, and apologize for the inconvenience this may have caused you. We would like to look into this, can you please email your name, and booking ID along with a copy of this review using the contact information at the top of the page. Thank you.



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★☆☆☆☆

“Good luck if you have a problem !!!”

Written on: 01/03/2016 by TheTravelCompany (1 review written)

We are owners of a travel agency for the past 27 years. We have never dealt with a company as poor as this company is. We booked a trip for a client and payed the deposit for the trip. After paying we were told we had to pay more for airport transfers to another company. We spent over two hours (90% of the time on hold) to resolve this. Our second payment to Bookit did not process. We again spent two hours on the phone trying to resolve it. They ran our company credit card then backed out… Read Full Review

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★★☆☆☆

“Great Price. Terrible Software. Mediocre Customer Service.”

Written on: 19/02/2016 by coleenl (1 review written)

Having used bookit.com to book my honeymoon, I figure I'd use them again to book our first anniversary trip as well. I initially called in to get assistance with booking using two payment methods one of which was a check since I misplaced my card. I was told I couldn't use a check which wasn't a surprise so I went and got a replacement card the next day. I called back and was told by a different agent...since there was no way to reach the initial one, that we couldn't use two cards. The last… Read Full Review

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★☆☆☆☆

“Takes no responsibility for not doing what you pay...”

Written on: 13/02/2016

Going to a wedding of a childhood friend as the best man and 8 days before leaving on a trip booked 8 months ago we get an email that our hotel will not honor our reservation and to call book it.com to make other arrangements. Hotel informed us that it was due to non-payment by book it.com and that they have terminated their business relationship with them because they are continually fraudulent with their payments. Book it says the are currently negotiating their contract (have seen this now… Read Full Review

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★☆☆☆☆

“booked a 6 night stay at the beautiful RIU Palace...”

Written on: 10/02/2016 by biggestloser (1 review written)

booked a 6 night stay at the beautiful RIU Palace Riviera Maya in August 2015 and planned on starting vacation Feb 10,2016.Received a phone call from Book it .com SUNDAY 2/7/16 stating that our room reservation was not being honored.We could pick from one of 2 other chose properties not even close to our planned destination or try to book a room with the hotel directly.3 days away with Valentine's Day and President week within our planned trip,do you think there would be a vacancy.What BOOK IT… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 29/01/2016 by tinasnyder (1 review written)

I have used bookit.com 5 times in the past without trouble,however this trip was different 11 days before my vacation I got an email stating I had no room(there fault) the way they handled this situation is just awfull.40 min. wait to get through,no return calls,just a plane outnout don't give a hoot attitude..so here it is 8 days before my trip still looking for a room,no funds because it takes a long time for the return and still no call back from bookit… Read Full Review

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★☆☆☆☆

“Stayaway from Bookit!!!”

Written on: 14/01/2016 by Margme58 (1 review written)

We booked a 14 day anniv. all inclusive with bookit on April 15, pd in full for Dec 2-16 in an upgraded pool room. When we arrived we found that our reservations were canceled as bookit never paid the resort. We were pu t in a holding room, in a renovation area, poor working toilet, no lock on balcony door. a bed ,side table, TV. Terrible! We were there for 3 days and had to give up our passports and held our credit card for the DOUBLE the rate we paid. Bookit was disputing with the hotel and… Read Full Review

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★☆☆☆☆

“Do not ever book with these people!!!! I am extremely...”

Written on: 12/01/2016 by JGRO24 (1 review written)

Do not ever book with these people!!!! I am extremely frustrated with This company and knew that the deal was too good to be true when I booked it. When booking months ago I had called them and asked if the fee that I was being charged was going to be the only fee that I would get and no other hidden costs. I was assured and then told to book through the internet because it would cost me an extra 20 dollar booking fee. I accepted the advice and booked my trip! The day before leaving when going… Read Full Review

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