BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this
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Latest Reviews

★☆☆☆☆

“Incompetent and misleading”

Written on: 11/07/2014 by Kyler355 (1 review written)

This site is a nightmare to use. You think you are booking it with Bookit.com, but after booking a shopping/wine tasting tour with their buy one/get one package for 4 people, I received vouchers for only 2 people. I tried to deal with this for 4 days! You get the complete runaround, being told you have to call their other division, Destination Travel. But this company leaves you on hold for over an hour every single time! I never got through to them as they never pick up the phone! Bookit takes… Read Full Review

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★☆☆☆☆

“Change date due to storms all week will cost an extra...”

Written on: 05/07/2014 by nobookit (1 review written)

I had plans for the 7, 8,9,10,11 of July but hurricane Arthur came thru on 4th. This brought on rain for the rest of week with lighting according to weather reports. So, I called customer service just to move it out and was told that would cost an extra $300.00. So the next move would cancel but that cost two nights, taxes and a $19.00 charge. Now I understand there should be a fee but I think as a company you would be a little more understanding when you used them for a beach vacation and not… Read Full Review

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★☆☆☆☆

“Worst customer Service”

Written on: 28/06/2014 by MariahButler354 (1 review written)

BEWARE when using this site. I booked a flight and hotel for a trip to New York. Received the confirmation for both the hotel and the flight. Next day they are calling saying the hotel would not except the reservation. WHY BECAUSE THEY ADVERTISED IT WRONG. Was that my fault. NO I saw a good deal and booked it. The hotel was cancelled prior to contacting me. When I said it was not my fault and they needed to fix it for what was booked. They said they couldn't. They could only give me refund for… Read Full Review

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★☆☆☆☆

“No Spport”

Written on: 22/06/2014

I Book a all inclusive trip to Cabo, I was told it was a four star Hotel, Royal Decameron what a dive. Beds Hard as a rock , Food terrible. Drinks water down. I could go on and on, I got there Monday and left Tuesday, every thing was extra, and every answer was well you got this on special and we would have to change extra for that. I try to call Book it but stand on the phone for over a Hour and just got disconnected. After two time I just pick up and went to another Hotel. Book who toke my… Read Full Review

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★☆☆☆☆

“Bad review of BookIt.com, I don't recommend BookIt”

Written on: 21/06/2014 by BraddJ (1 review written)

We arrived to a resort in Mexico, only to learn that BookIt hadn't made our reservation, or paid for our stay. Our family had to wait in the lobby for over 3 hours as I made multiple international calls to BookIt. I was disconnected several times, and had to wade through an automated computer telephone system before I could speak with a live person. Supervisors wouldn't get on the telephone to speak with me. Finally the advisor got on the line and said there was a mix-up, and BookIt would pay… Read Full Review

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★☆☆☆☆

“Bookit.com was HORRID!!!!! ”

Written on: 20/06/2014 by JordanMacMillan (1 review written)

Our experience with Bookit.com was HORRID!!!!! We have never been treated so unfairly ever!! Our flight there was great (but with Westjet we wouldn’t expect anything else. Love Westjet!). When we arrived to the resort (Occidental Grand Xcaret) in Mexico we were greeted very warmly, given a drink and smiles from all the staff until they found out that we booked our trip through Bookit. Then everyone was beyond cold. They started by telling us that unless we paid them a great deal of money we… Read Full Review

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★☆☆☆☆

“Bookit sells substandard rooms....BUYER BEWARE”

Written on: 18/06/2014 by Colinm493 (1 review written)

In the last year I have booked rooms from you in Sacramento and in Maui and I’m very disappointed in the quality of your rooms. I thought you had booked a large block of rooms that were being sold for a discounted price. Instead, when I arrived at the hotel/condo I was given a substandard room and treated like a second class citizen. In Sacramento, the room was right next the laundry facility and backed up to the ice machine and we were awoken very early by the beds vibrating and the… Read Full Review

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★☆☆☆☆

“WILL NEVER USE AGAIN AND WILL NOT RECOMMEND TO ANYONE....”

Written on: 10/06/2014 by NOtoBOOKIT (1 review written)

WILL NEVER USE AGAIN AND WILL NOT RECOMMEND TO ANYONE. I made a hotel reservation and waived the insurance coverage. After the payment was made, a confirmation show briefly the reservation was made for June 22nd. I immediately called them to complain and sent email when no one was available. The next day someone called and asked for additional $35 to change the date. I think this is done deliberately to make you pay more no matter what. I refused to pay not a penny more and preferred to… Read Full Review

Bookit.com1's Response to NOtoBOOKIT's Review

Written on: 13/06/2014

Dear Guest,
We understand your frustration and apologize for any inconvenience. If you feel that you need further assistance, please email your contact information and booking ID using the contact information at the top of the page so that we can follow up on your behalf. Please note that on your guest voucher, under “Cancellation & Hotel Policies,” you will find the term that states that changes to the booking may result in additional charges. All modifications to an existing booking are subject to the prevailing rate promotions, availability, and hotel restrictions. Coupons and promotions may not be transferable to a new booking. You also should have seen that term listed during the booking process, under “Hotel Terms & Conditions. Thank you.

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Notobookit's reply to Bookit.com1's Comment

Written on: 13/06/2014

I'm not sure you understand and your apology is addressed to potential victims that you may be losing due the terrible experience I listed on my review. I emailed and called and the assistance was limited to paying more no matter what.
I read the terms and conditions of the company and agree with them but didn't expect the trick you use to reset the booking dates and make it seem like I made a mistake and to correct it I have to pay more.
The other thing I forgot to mention is that the confirmation I received shows payment made but no reservation dates on it.
The only time I've seen the reservation dates was after I made the payment online it came briefly and surprised me.
BookIt.com ID: 30480315
Cancelled: June 10, 2014 at 11:15 AM
Cancellation Details for Travelodge San Francisco Airport North:
Cancellation Penalty: and $19.95
I hope people think twice before using "BOOKIT.COM". it may sound competitive but it's not.

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★☆☆☆☆

“BE VERY CAREFUL!!!”

Written on: 10/06/2014 by rollin15733 (1 review written)

Booked a trip to Costa Rica. They advertise "Free Shuttle." Free from the airport that doesnt apply to your trip. Now when we land, We have to do a 5 hour trip to get to the hotel. Bookit made me (and my friend who booked separate ut thought the same as me)feel like we were stupid for not knowing. I dont know anything about Costa Rica but I assumed you would fly into the airport near the resort (Wrong). If you get someone who sorta speaks English, you get told "Sorry, nothing we can do."… Read Full Review

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★★★★★

“Great trip to Aruba!”

Written on: 29/05/2014 by 209Lacroix (1 review written)

Bookit.com did a great job with our reservations in Aruba. Even when the airline cancelled our first flight Bookit.com was able to notify the hotel the updated arrival time. The price was great and the properties offered are first class. I would definitely use Bookit.com again for our next trip to the Caribbean… Read Full Review

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★☆☆☆☆

“DON"T USE BOOK-IT.COM!”

Written on: 24/05/2014 by robinson60 (1 review written)

Went to Destin, Fl using Book-it.com and they screwed up the whole booking. Used a credit card to make a $100 deposit, and then had two payments to make, only way to put in new credit card was online as they charge 35.00 to get a reservationist to do it. I have all the receipts where new credit card number was put in, yet they charged the other credit (and the wrong one) with the whole amount. When I called them, they told me that there was nothing they could do although they were clearly… Read Full Review

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★☆☆☆☆

“DON"T USE BOOK-IT.COM!”

Written on: 24/05/2014 by Lilliei110 (1 review written)

Went to Destin, Fl using Book-it.com and they screwed up the whole booking. Used a credit card to make a $100 deposit, and then had two payments to make, only way to put in new credit card was online as they charge 35.00 to get a reservationist to do it. I have all the receipts where new credit card number was put in, yet they charged the other credit (and the wrong one) with the whole amount. When I called them, they told me that there was nothing they could do although they were clearly… Read Full Review

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★☆☆☆☆

“Awful travel experience!”

Written on: 15/05/2014 by Carlz401 (1 review written)

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through BookIt.com. The trip was a quick 3 night trip from May 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have… Read Full Review

Bookit.com's Comment

Written on: 21/05/2014

Hello,

Please email your name, booking ID, and this review using the contact information at the top of the page. Our team will review your booking and be in contact as soon as possible once your information is received. Thank you

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★☆☆☆☆

“DO NOT USE BOOKIT.COM”

Written on: 14/05/2014 by Gallegos104 (1 review written)

On May 13, 2014 I tried to book a hotel that I thought was a great deal. When I was in the process of making a reservation, BookIt web site would not accept it and it keeps saying "error" and to enter city and state where I live. Even though I already entered the info. After trying it 3x and got frustrated, I exited the web site. An hour later when I checked my email, I had an email confirming the booking. It stated that it would take 7 days for the hotel to receive my booking. It also stated… Read Full Review

Bookit.com's Comment

Written on: 21/05/2014

Hello,

We are sad to hear this. If you would like to speak with someone about our cancellation policy please email your name and booking ID using the contact information at the top of the page. Thank you

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★★★★★

“very comfortable”

Written on: 07/05/2014 by davidrbar (1 review written)

our stay was very relaxing and comfortable. the hotel staff were great and very friendly. this place is in very good condition and everything worked perfectly. the pools and jacuzzi were clean and worked perfectly. the breakfast was good. the room was clean and everything worked perfectly. all in all a very nice place to stay and relax… Read Full Review

Charlene812's Response to davidrbar's Review

Written on: 26/06/2014

Today is 06/26/2014...so how could u write a review dated 07/05/2014?

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★☆☆☆☆

“Deceptive rates - what a rip”

Written on: 07/05/2014 by Kbtnpeach (1 review written)

I researched rooms in Panama City for 1 night. I tried to book the room on line. It it kept freezing up. I called the 800 number to finish the reservation. I was very happy with the $100 room at top of the Gulf. When my son checked in he was asked for an additional $165. I was told it was the fine print at the bottom of the reservation but since I couldn't finish he reservation on line I didn't see that. So what I thought was a $100 room was $250. What a rip $100 cleaning fee in a room you… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH BOOKIT.COM! YOU'VE WARNED!”

Written on: 30/04/2014 by racric (1 review written)

I had a TERRIBLE experience with Bookit.com when I booked my vacation week! First of all, they overcharged my credit card by charging my hotel twice! And then they actually placed a RECURRING charge on my account which my credit card company had to explain to me what it was--Bookit.com would charged my account every month for the amount I paid for the hotel! Not good! Of course, my bank blocked Bookit.com from charging my account! I noticed right away and called them (Bookit.com) and spoke with… Read Full Review

Bookit.com's Response to racric's Review

Written on: 06/05/2014

We would like to investigate this further. Please email your name, booking iD, and this review using the contact information at the top of the page. Thank you!

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Robinson60's Response to racric's Review

Written on: 24/05/2014

Yes, I had a similar problem! Book-it.com is the worst company I have ever dealt with. I put the correct credit card in their online system to be used for 1st and 2nd payment on our condo, and they used the wrong credit card (card used for $100 deposit, (which never showed up on my bill), and would not reverse it. They said they couldn't help me and hung up on me! I have denied payment with my credit card that was wrongly used as I have the printed receipt from Book-it.com that shows the correct credit card that should of been used, yet they didn't use it. I wanted the reservation person to book it so it would be right, but they charge $35.00 to do that, so their computer system should get it right.
They also lied about the current services of the condo in Destin, it was not right across the street from the beach, rather like several condos back, there was not a tram service running as they had promised...the only reason I went with that condo. I have a disability and and can not walk far, so without the tram, we were pretty much stuck at the condo and their pools which half of them were closed.
TERRIBLE EXPERIENCE WITH BOOK-IT.COM-DON'T USE THEM!!!

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★☆☆☆☆

“BEWARE”

Written on: 29/04/2014 by DaltonTucker1977 (1 review written)

Beware of the outrageous cancellation fees, and also double and triple check that you are booking the hotel that you are searching for. I was completely mis-lead by the web-site... booked the wrong hotel, realized the problem after seeing that the address had changed, called to get it fixed and was told that i would be charged over 100$ to cancel my reservation that I made 3 minutes prior. I recieved several phone calls from the reps there, but none of them wanted to make it right. They all… Read Full Review

Bookit.com's Comment

Written on: 06/05/2014

Please email your name, booking ID, and this review using the contact information at the top of the page. As soon as your information is received we will have our team contact you. Thank you!

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★★★★★

“Love them”

Written on: 24/04/2014 by Holder367 (1 review written)

I have used them a few times and love them. They are helpful and send useful information… Read Full Review

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★☆☆☆☆

“MISLEAD!!”

Written on: 18/04/2014 by dewright (1 review written)

I could not book on line so I called BookIt at 9pm to complete the booking process. I was going to use the Bill Me Later option. At the end of the booking process she told me she could see the pending charges but I would need to call Bill Me Later first thing the next morning because they were already closed and provided me with their phone number. In the meantime I was told to provide credit card information in order to keep the price from going up on the trip. My charges are still pending… Read Full Review

Bookit.com's Response to dewright's Review

Written on: 06/05/2014

Hello,

Please email your name, booking iD, and this review using the contact information at the top of the page. Our team will review your booking and be in contact as soon as possible once your information is received. Thank you!

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