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Written on: 26/04/2014 by Garnerug318 (1 review written)
I have used Dracinabox a couple of times now and I am very impressed by the level of customer care, professionalism and friendliness. There is a wide range of items on their website to suit every occassion. I buy for myself and also gifts for a likeminded friend and the site never fails to have something that is perfect for us both. The site itself is very user friendly and fun to use (coffin shopping basket) I will definately use Drac In A Box again in the near future… Read Full Review
Written on: 03/01/2014
Excellent customer service. I was kept informed of my order every step of the way. Unfortunately, I had to send the shoes back as they were too small but the replies I have got from the managers have been sincere and kind, offering an exchange or refund. It's that kind of interaction that makes me more inclined to buy from smaller internet businesses. I really hope that more people buy from them as they are absolutely wonderful… Read Full Review
Written on: 05/10/2013 by finkei (1 review written)
As anew customer ordering goods for the first time I was totally satisfied with the ordering process, delivery time and the tracking of my order via updates via E mail. Keep up the Good work and every success in your new venture I will definitely be ordering online again and recommending Drac in a box to my interested friends. Keith… Read Full Review
Written on: 23/08/2013
Drac-In-A-Box has assisted me every step of the way when I had a question about my order or profile. NO company compares to the experience I have had with them! They replied in very reasonable time until most places that either don't care or reply weeks later. I am VERY satisfied with the professionalism and DEAD-ication that Drac-In-A-Box has given me! I am truly happy to do business with them and will share with friends!… Read Full Review
Written on: 22/03/2013 by Bobcoops (1 review written)
I asked if Drac In a Box could supply the jolly roger shirt in three weeks as the website says it could take up to six weeks. They responded quickly by email, kept me informed and I received the made to order shirt in 11 days. The quality of the shirt is great. 10/10… Read Full Review
Written on: 21/11/2012
Nicole and Loris went out of their way to go above and beyond my expectations. The product itself was seamlessly crafted and entirely worth purchasing. They are currently trying to repair the store's tarnished reputation since it was damaged under its previous ownership, and they are doing a commendable job of bringing dignity and integrity back to Drac In A Box. I would highly recommend their website and, if in doubt, email them to discuss the item you want; they bent over backwards to make… Read Full Review
Written on: 08/11/2012 by katie.green (1 review written)
I had my eye on some items of make up from a wonderful company in America for a number of months, then found out that Drac In a Box had started stocking them! Over the moon, naturally I placed my order straight away. Unfortunately, due to circumstances WAY beyond Drac In a Box's control *cough* Royal Mail *cough* the delivery was unsuccessful. Since then, Nicole and Loris have gone out of their way to make things right. You just don't get that kind of service elsewhere! So many thanks to Drac… Read Full Review
Written on: 19/10/2012 by LordFalcon666 (1 review written)
We bought the "Gothic elegance black jacquard Debutante" dress from Drac In A Box and we wanted it custom fit, for a gothic festival in germany. So first thing - as usual - making contact for the "what do you need" part - since we hadn't dealt with custom clothing before. There was also the "how long would it take about" and the question of payment and delivery cause we live in germany and export/import is always a tricky one. The contact via e-mail was extremely uncomplicated and we got a… Read Full Review
Written on: 02/10/2012
I emailed late on a Friday night to enquiry regarding stock and despatch of items I wanted. I received a prompt reply and also the items were dispatched straight after the weekend as promised on the Friday evening All in all- I cannot fault the service I've received from these guys. I've read old reviews and its a shame that the old owners weren't so conscientious, but hey the guys at the helm now are striving to bring Drac in the Box to the top of everyone's must buy from list. Would recommend… Read Full Review
Written on: 01/10/2012 by Anthony1066 (1 review written)
The website is easy to navigate around. Drac in a box does not have as many items as a few other goth sites but it has more quality and you don't have to spend hours searching. Having just purchased items from them, I was pleased with the speed of the delivery. I was also amazed at the after sales care. My enquiry was answered quickly and in plain English which some other sites leave you baffled. Rest assured, I will be shopping at drac in a box again and will recommend them to my friends. … Read Full Review
Written on: 01/10/2012 by Karen81 (1 review written)
I am responding to the bad reviews on this website as a new recent customer of Drac-in-a-box. I brought several items from Drac-in-a-box with money I got for my Birthday. Original items that you cant find anywhere else, which were beautifully made by the company. I just felt so special wearing them and got lots of compliments from my friends who have since also shopped there. After I placed my order I saw the bad reviews, so I contacted them to make sure I wasn't going to be scammed. I received… Read Full Review
Written on: 18/01/2010 by jakethepeg (1 review written)
I placed an order for a coat just before Christmas as I just had to have a priest coat and it arrived today three weeks earlier than I expected.
The coat is very well made and fits me very well indeed Drac also adjusted the height and sleeve length for me as I am rather tall.
The coat was very well wrapped and I am very happy with my shopping experience and I will definitely be back and recommend to my friends.
The website is easy to use too and I am very happy.
… Read Full Review
As rated by our community of reviewers
" Satisfied but difficult " Read More
" Misleading on line colours " Read More
" They only sent part of our order and it was the wrong item. They w... " Read More
Written by Bizymtmom
" Coggles/The Hut Group -customer service ruining great brands " Read More
Written by Ginahamo
" Bad service " Read More