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Written on: 22/09/2012
I placed a £250 order with this company a long time ago (I hear it has new owners now). It took TWO YEARS and legal action to get a refund. They fobbed me off with polite emails until the deadline to reverse the transation with the bank had passed, then they stopped emailing altogether. If they genuinely are under new ownership, I think the new owners are going to have a hard time undoing the damage the last owners did to this company… Read Full Review
Written on: 18/08/2012 by 123Gothylady (1 review written)
New owners but still not very good and dishonest. Have previously bought from them. Their clothes are the usual overpriced, goth stuff which is not made by them, if you google the item, look in ebay shops or even go to camden you can find the items a lot cheaper. British does not mean quality, everything is poorly made using the cheapest fabrics. So do not fall for the speil! I bought by flatmate some jewellery that she was after for her birthday, wish I knew the 'make' beforehand as I could… Read Full Review
Written on: 07/05/2011
May 2011. Stay away from this company unless you dont mind ever getting a refund for a returned item! They will send you polite short emails saying they will refun today but they never do. Am in the process of pursuing them for £30 for a bustle skirt that was worth about £5 and returned. Avoid at all costs!… Read Full Review
Written on: 19/12/2010
I'd been on this website several times and was slightly put off by the prices. However after a few years I were finally in a position where I was making enough money to be able to afford items of such prices.
I decided to take the plunge and order a beautiful dress which cost £110, a long skirt, and a pvc basque style top.
I ordered happily, well in advance, I was due to go to an event with a date I wanted to impress in a months time. I waited about a fortnight for these items to be… Read Full Review
Written on: 14/11/2010
I placed an order with this website in early October. I received the item two weeks later and we were disappointed with the craftsmanship of the item, so we returned it. I have been waiting now over a month after several pleas to get a refund for the item. I received one email saying they would check into whether the item was returned. That was over two weeks ago. Give me my money back!
I would not recommend this store. Sorry… Read Full Review
Written on: 17/08/2010
My fianc ordered a very expensive jacket from Drac in a Box well over a year ago. After a few months of waiting, he was told that they were having problems with their seamstress, and that they would give him a refund if he wanted. He emailed them back saying he would like a refund, with no reply or money sent. A few months later, he emails again and again with no response until he finally threatens legal action. Suddenly the emails become immediate and the store owner apologises profusely… Read Full Review
Written on: 30/06/2010 by web wonderer (1 review written)
waiting for goods that were ordered in April lots of emails
would not recommend
I gave one star on overall rating as the web site would not let me leave it blank!… Read Full Review
Written on: 04/05/2009 by Pat Norton (1 review written)
Last December 2008 I ordered some rather special items as Xmas presents for my friend. I wish I had read the reviews of this online retailer before going anywhere near dracinabox. So many emails later, so many phonecalls, so many pleas, so many promises and still no sign of my order being delivered! In April I gave up and asked for the money to be credited to my debit card. Still no sign of that happening though 3 deadlines have now come and gone. This company simply does not deliver the goods… Read Full Review
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