Drac In A Box Reviews - www.dracinabox.com

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★★★★☆
3.6 / 5
68% of users recommend this
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Latest Reviews

★★★★★

“The Best Goth site! ”

Written on: 26/04/2014 by Garnerug318 (1 review written)

I have used Dracinabox a couple of times now and I am very impressed by the level of customer care, professionalism and friendliness. There is a wide range of items on their website to suit every occassion. I buy for myself and also gifts for a likeminded friend and the site never fails to have something that is perfect for us both. The site itself is very user friendly and fun to use (coffin shopping basket) I will definately use Drac In A Box again in the near future… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 03/01/2014

Excellent customer service. I was kept informed of my order every step of the way. Unfortunately, I had to send the shoes back as they were too small but the replies I have got from the managers have been sincere and kind, offering an exchange or refund. It's that kind of interaction that makes me more inclined to buy from smaller internet businesses. I really hope that more people buy from them as they are absolutely wonderful… Read Full Review

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★★★★☆

“very good service”

Written on: 28/11/2013 by keith.krause (1 review written)

I see they had trouble in the past, but obviously this is behind them. Very rapid service (to Switzerland), product exactly as advertised. A bit pricy, but it is what I needed… Read Full Review

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★★★★★

“New Customer”

Written on: 05/10/2013 by finkei (1 review written)

As anew customer ordering goods for the first time I was totally satisfied with the ordering process, delivery time and the tracking of my order via updates via E mail. Keep up the Good work and every success in your new venture I will definitely be ordering online again and recommending Drac in a box to my interested friends. Keith… Read Full Review

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★★★★★

“BEST CUSTOMER SERVICE !!”

Written on: 23/08/2013

Drac-In-A-Box has assisted me every step of the way when I had a question about my order or profile. NO company compares to the experience I have had with them! They replied in very reasonable time until most places that either don't care or reply weeks later. I am VERY satisfied with the professionalism and DEAD-ication that Drac-In-A-Box has given me! I am truly happy to do business with them and will share with friends!… Read Full Review

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★★★★★

“Fab service from Drac In A Box”

Written on: 22/03/2013 by Bobcoops (1 review written)

I asked if Drac In a Box could supply the jolly roger shirt in three weeks as the website says it could take up to six weeks. They responded quickly by email, kept me informed and I received the made to order shirt in 11 days. The quality of the shirt is great. 10/10… Read Full Review

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★★★★★

“Honest and fast!”

Written on: 22/12/2012

Great store, with fast delivery, where you can find Alchemy Gothic's rarities. I am very happy with their service and will return for sure to shop at this store… Read Full Review

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★★★★★

“Phenomenal Service”

Written on: 21/11/2012

Nicole and Loris went out of their way to go above and beyond my expectations. The product itself was seamlessly crafted and entirely worth purchasing. They are currently trying to repair the store's tarnished reputation since it was damaged under its previous ownership, and they are doing a commendable job of bringing dignity and integrity back to Drac In A Box. I would highly recommend their website and, if in doubt, email them to discuss the item you want; they bent over backwards to make… Read Full Review

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★★★★★

“QUALITY AND HIGH STANDARD”

Written on: 20/11/2012

WOW such great customer service =9 they always respond quickly and are very cheerful and polite.. shop here with confidence that you will receive excellent customer service.. these people ARE THE POEPLE LOL =9… Read Full Review

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★★★★★

“Absolutely Amazing Shop!”

Written on: 08/11/2012 by katie.green (1 review written)

I had my eye on some items of make up from a wonderful company in America for a number of months, then found out that Drac In a Box had started stocking them! Over the moon, naturally I placed my order straight away. Unfortunately, due to circumstances WAY beyond Drac In a Box's control *cough* Royal Mail *cough* the delivery was unsuccessful. Since then, Nicole and Loris have gone out of their way to make things right. You just don't get that kind of service elsewhere! So many thanks to Drac… Read Full Review

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★★★★★

“Custom fit "Gothic elegance black jacquard Debutante"”

Written on: 19/10/2012 by LordFalcon666 (1 review written)

We bought the "Gothic elegance black jacquard Debutante" dress from Drac In A Box and we wanted it custom fit, for a gothic festival in germany. So first thing - as usual - making contact for the "what do you need" part - since we hadn't dealt with custom clothing before. There was also the "how long would it take about" and the question of payment and delivery cause we live in germany and export/import is always a tricky one. The contact via e-mail was extremely uncomplicated and we got a… Read Full Review

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★★★★★

“Great Service!”

Written on: 18/10/2012 by bobby1w (1 review written)

Dispite me messing them around the folks at Drac In a Box have been outstanding! Ready to sort me out at every turn. Thanks for your understanding and support. I will definately be coming back!… Read Full Review

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★★★★★

“Great faultless service”

Written on: 02/10/2012

I emailed late on a Friday night to enquiry regarding stock and despatch of items I wanted. I received a prompt reply and also the items were dispatched straight after the weekend as promised on the Friday evening All in all- I cannot fault the service I've received from these guys. I've read old reviews and its a shame that the old owners weren't so conscientious, but hey the guys at the helm now are striving to bring Drac in the Box to the top of everyone's must buy from list. Would recommend… Read Full Review

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★★★★★

“Easy to use website, very good quality, excellent...”

Written on: 01/10/2012 by Anthony1066 (1 review written)

The website is easy to navigate around. Drac in a box does not have as many items as a few other goth sites but it has more quality and you don't have to spend hours searching. Having just purchased items from them, I was pleased with the speed of the delivery. I was also amazed at the after sales care. My enquiry was answered quickly and in plain English which some other sites leave you baffled. Rest assured, I will be shopping at drac in a box again and will recommend them to my friends. … Read Full Review

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★★★★★

“FANT'ASTIC SHOP, I'M SO PLEASED I FOUND IT”

Written on: 01/10/2012 by Karen81 (1 review written)

I am responding to the bad reviews on this website as a new recent customer of Drac-in-a-box. I brought several items from Drac-in-a-box with money I got for my Birthday. Original items that you cant find anywhere else, which were beautifully made by the company. I just felt so special wearing them and got lots of compliments from my friends who have since also shopped there. After I placed my order I saw the bad reviews, so I contacted them to make sure I wasn't going to be scammed. I received… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 22/09/2012

I placed a £250 order with this company a long time ago (I hear it has new owners now). It took TWO YEARS and legal action to get a refund. They fobbed me off with polite emails until the deadline to reverse the transation with the bank had passed, then they stopped emailing altogether. If they genuinely are under new ownership, I think the new owners are going to have a hard time undoing the damage the last owners did to this company… Read Full Review

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Nicole13's Comment

Written on: 28/09/2012

Hi
This is the new owners of Drac-in-a-Box.

I am so sorry about how badly the previous owners screwed you over.
I assure you that we are 100% honest (to the point that we are happy to make a loss if the customer is not pleased with their purchase) and would never do anything like this to our customers.

Our deliveries are always on time and so far we have only received positive feedback from our customers.

And yes, you are right, we are having a very hard time trying to undo the damage caused by the previous owners.

We wish to have you again as our customer so you can appreciate the quality of our service as new owners.

Regards,
Nicole and Loris

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Carlos31's Comment

Written on: 03/12/2012

Hi My name is Carlos and something similar is happening to me I bought some clothing for my wedding 5 years ago and never recieved them or my money back. I had been writing the owners over and over and they would email me back asking for a bank statement and when i was finally able to get the proof i needed for my $800 american dollors back they changed owners and now im stuck trying to get my money back. I was wondering if you could give me some info on what kind of legal action you took and what you had to do. if you could please email me with the information i would be extremely greatful.

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Mj84's Comment

Written on: 22/12/2012

It wasn't so much legal action as the threat of it to be honest. I got in touch with Trading Standards who told me to email the company again and tell them that they were involoved. I emailed Drac in a Box a copy of Trading Standards email, who said the company was legally obliged to deal with this order as it was still inside the 6-year time frame. Drac in a Box refunded me almost immediately.

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★☆☆☆☆

“Avoid”

Written on: 18/08/2012 by 123Gothylady (1 review written)

New owners but still not very good and dishonest. Have previously bought from them. Their clothes are the usual overpriced, goth stuff which is not made by them, if you google the item, look in ebay shops or even go to camden you can find the items a lot cheaper. British does not mean quality, everything is poorly made using the cheapest fabrics. So do not fall for the speil! I bought by flatmate some jewellery that she was after for her birthday, wish I knew the 'make' beforehand as I could… Read Full Review

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Nicole13's Response to 123Gothylady's Review

Written on: 28/09/2012

Hi,
This is the new owner of Drac-in-a-Box.
I am so upset to hear that you are not pleased with how hard we are trying to improve Drac-in-a-Box.
As you can probably guess we have been working incredibly hard to fix the bad reputation brought on by the previous owners.

We are definitely not dishonest and are trying our hardest for the customers.

We do not make jewellery ourselves, all our jewellery comes from other suppliers and is sold at the recommended retail price (if not lower)

We only create a range of our own garments (labelled as Drac-in-a-Box). Other ranges come from other suppliers who we retails for- (like most other shops do)

I am so sorry that you were not pleased with your items.
You should have came straight to us to complain and we would have refunded or replaced then item for you.

We have been working hard to improve the quality of our stock and I suspect the item you bought was stocked by the previous owner and would have been in our clearance sale.
We no longer deal with any suppliers who sell badly made products.
We are re-sourcing all our suppliers.

Please email me at support@dracinabox.com so we can sort out your problem ASAP.

Regards,
Nicole

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123Gothylady's Response to 123Gothylady's Review

Written on: 28/09/2012

Thanks for the reply Nicole. Sorry, that you have inherited the bad reputation from previous owners and maybe it would have been better to start a business from new. Thanks for the offer as you can guess, I did not see the point in returning something worth a few quid and having a lot of hassle, as described in other reviews. I think my friend delegated the items to the bin a few weeks ago. Sorry to call you dishonest hopefully you can do away with the cheap pvc and cotton fabrics so that your clothes are really worth what you charge for them.

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★★★★☆

“Service Good”

Written on: 05/04/2012

Just wanted to add a more up to date experience to reviews and it is based on the service and contact only at the moment as my goods are waiting at home and I haven't had a chance yet to see them. I ordered a coat and boots then read the reviews. There have been so many negative experiences that I really had a panic over what was going to happen, so sent them an email asking how long the goods would take as they were in the sale (so should be in stock). They replied within 24 hours and said… Read Full Review

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★☆☆☆☆

“May 2011. Stay away from this company unless you dont...”

Written on: 07/05/2011

May 2011. Stay away from this company unless you dont mind ever getting a refund for a returned item! They will send you polite short emails saying they will refun today but they never do. Am in the process of pursuing them for £30 for a bustle skirt that was worth about £5 and returned. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“I'd been on this website several times and was...”

Written on: 19/12/2010

I'd been on this website several times and was slightly put off by the prices. However after a few years I were finally in a position where I was making enough money to be able to afford items of such prices.

I decided to take the plunge and order a beautiful dress which cost £110, a long skirt, and a pvc basque style top.

I ordered happily, well in advance, I was due to go to an event with a date I wanted to impress in a months time. I waited about a fortnight for these items to be… Read Full Review

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