Written on: 05/10/2013 by finkei (1 review written)
As anew customer ordering goods for the first time I was totally satisfied with the ordering process, delivery time and the tracking of my order via updates via E mail. Keep up the Good work and every success in your new venture I will definitely be ordering online again and recommending Drac in a box to my interested friends. Keith (read more)
Written on: 23/08/2013
Drac-In-A-Box has assisted me every step of the way when I had a question about my order or profile. NO company compares to the experience I have had with them! They replied in very reasonable time until most places that either don't care or reply weeks later. I am VERY satisfied with the professionalism and DEAD-ication that Drac-In-A-Box has given me! I am truly happy to do business with them and will share with friends! (read more)
Written on: 22/03/2013 by Bobcoops
I asked if Drac In a Box could supply the jolly roger shirt in three weeks as the website says it could take up to six weeks. They responded quickly by email, kept me informed and I received the made to order shirt in 11 days. The quality of the shirt is great. 10/10. (read more)
Written on: 21/11/2012
Nicole and Loris went out of their way to go above and beyond my expectations. The product itself was seamlessly crafted and entirely worth purchasing. They are currently trying to repair the store's tarnished reputation since it was damaged under its previous ownership, and they are doing a commendable job of bringing dignity and integrity back to Drac In A Box. I would highly recommend their website and, if in doubt, email them to discuss the item you want; they bent over backwards to make... (read more)
Written on: 08/11/2012 by katie.green (1 review written)
I had my eye on some items of make up from a wonderful company in America for a number of months, then found out that Drac In a Box had started stocking them! Over the moon, naturally I placed my order straight away. Unfortunately, due to circumstances WAY beyond Drac In a Box's control *cough* Royal Mail *cough* the delivery was unsuccessful. Since then, Nicole and Loris have gone out of their way to make things right. You just don't get that kind of service elsewhere! So many thanks to... (read more)
Written on: 19/10/2012 by LordFalcon666 (1 review written)
We bought the "Gothic elegance black jacquard Debutante" dress from Drac In A Box and we wanted it custom fit, for a gothic festival in germany. So first thing - as usual - making contact for the "what do you need" part - since we hadn't dealt with custom clothing before. There was also the "how long would it take about" and the question of payment and delivery cause we live in germany and export/import is always a tricky one. The contact via e-mail was extremely uncomplicated and we got a... (read more)
Written on: 02/10/2012
I emailed late on a Friday night to enquiry regarding stock and despatch of items I wanted. I received a prompt reply and also the items were dispatched straight after the weekend as promised on the Friday evening All in all- I cannot fault the service I've received from these guys. I've read old reviews and its a shame that the old owners weren't so conscientious, but hey the guys at the helm now are striving to bring Drac in the Box to the top of everyone's must buy from list. Would... (read more)
Written on: 01/10/2012 by Anthony1066 (1 review written)
The website is easy to navigate around. Drac in a box does not have as many items as a few other goth sites but it has more quality and you don't have to spend hours searching. Having just purchased items from them, I was pleased with the speed of the delivery. I was also amazed at the after sales care. My enquiry was answered quickly and in plain English which some other sites leave you baffled. Rest assured, I will be shopping at drac in a box again and will recommend them to my friends. (read more)
Written on: 01/10/2012 by Karen81
I am responding to the bad reviews on this website as a new recent customer of Drac-in-a-box. I brought several items from Drac-in-a-box with money I got for my Birthday. Original items that you cant find anywhere else, which were beautifully made by the company. I just felt so special wearing them and got lots of compliments from my friends who have since also shopped there. After I placed my order I saw the bad reviews, so I contacted them to make sure I wasn't going to be scammed. I... (read more)
Written on: 22/09/2012
I placed a £250 order with this company a long time ago (I hear it has new owners now). It took TWO YEARS and legal action to get a refund. They fobbed me off with polite emails until the deadline to reverse the transation with the bank had passed, then they stopped emailing altogether. If they genuinely are under new ownership, I think the new owners are going to have a hard time undoing the damage the last owners did to this company. (read more)
Written on: 18/08/2012 by 123Gothylady
New owners but still not very good and dishonest. Have previously bought from them. Their clothes are the usual overpriced, goth stuff which is not made by them, if you google the item, look in ebay shops or even go to camden you can find the items a lot cheaper. British does not mean quality, everything is poorly made using the cheapest fabrics. So do not fall for the speil! I bought by flatmate some jewellery that she was after for her birthday, wish I knew the 'make' beforehand as I... (read more)
Written on: 05/04/2012
Just wanted to add a more up to date experience to reviews and it is based on the service and contact only at the moment as my goods are waiting at home and I haven't had a chance yet to see them. I ordered a coat and boots then read the reviews. There have been so many negative experiences that I really had a panic over what was going to happen, so sent them an email asking how long the goods would take as they were in the sale (so should be in stock). They replied within 24 hours and said... (read more)
Written on: 07/05/2011
May 2011. Stay away from this company unless you dont mind ever getting a refund for a returned item! They will send you polite short emails saying they will refun today but they never do. Am in the process of pursuing them for £30 for a bustle skirt that was worth about £5 and returned. Avoid at all costs! (read more)
Written on: 19/12/2010
I'd been on this website several times and was slightly put off by the prices. However after a few years I were finally in a position where I was making enough money to be able to afford items of such prices.
I decided to take the plunge and order a beautiful dress which cost £110, a long skirt, and a pvc basque style top.
I ordered happily, well in advance, I was due to go to an event with a date I wanted to impress in a months time. I waited about a fortnight for these items to be... (read more)
Written on: 14/11/2010
I placed an order with this website in early October. I received the item two weeks later and we were disappointed with the craftsmanship of the item, so we returned it. I have been waiting now over a month after several pleas to get a refund for the item. I received one email saying they would check into whether the item was returned. That was over two weeks ago. Give me my money back!
I would not recommend this store. Sorry. (read more)
Written on: 17/08/2010
My fianc ordered a very expensive jacket from Drac in a Box well over a year ago. After a few months of waiting, he was told that they were having problems with their seamstress, and that they would give him a refund if he wanted. He emailed them back saying he would like a refund, with no reply or money sent. A few months later, he emails again and again with no response until he finally threatens legal action. Suddenly the emails become immediate and the store owner apologises profusely,... (read more)
Written on: 30/06/2010 by web wonderer (1 review written)
waiting for goods that were ordered in April lots of emails
would not recommend
I gave one star on overall rating as the web site would not let me leave it blank! (read more)
Written on: 18/01/2010 by jakethepeg (1 review written)
I placed an order for a coat just before Christmas as I just had to have a priest coat and it arrived today three weeks earlier than I expected.
The coat is very well made and fits me very well indeed Drac also adjusted the height and sleeve length for me as I am rather tall.
The coat was very well wrapped and I am very happy with my shopping experience and I will definitely be back and recommend to my friends.
The website is easy to use too and I am very happy.
Written on: 04/05/2009 by Pat Norton (1 review written)
Last December 2008 I ordered some rather special items as Xmas presents for my friend. I wish I had read the reviews of this online retailer before going anywhere near dracinabox. So many emails later, so many phonecalls, so many pleas, so many promises and still no sign of my order being delivered! In April I gave up and asked for the money to be credited to my debit card. Still no sign of that happening though 3 deadlines have now come and gone. This company simply does not deliver the... (read more)
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As rated by real users
"Online rubbish!" Read More
"Do Not Trust Them/poor quality..." Read More
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"Durable and Efficient" Read More