The bed and mattress I ordered together are good quality and great price. If you order together though don't expect them to be delivered together. I gave a delivery date and was notified the day before then again no the delivery day of expected time of delivery - I expected both items together but only the mattress arrived at allocated time. On telephoning the company was told bed would be delivered on the day by a different company who did not send out notifications so basically you have to block the whole day to wait. Secondly - the bed size was given at top of description - it said Size: Small single 75 X 190 cm Scrolling down the description in small print at the bottom it said a different size Dimensions : 203 x 80 x 91 cm I didn't see this and the bed was too big for the space I had. The first size I suspect was the mattress. It was a drama that involved taking out skirting boards to get into the space. So check the small print!

I have no problem with the Maya Wooden bedframe that was bought - that appears to be ok as a product (assuming it doesn't break within a few months) My issue is with the incorrect information displayed on the website. Under "Delivery" the website quite clearly says (in 2 different places) that there is no extra charge for a Saturday delivery. I was charged but went ahead thinking - "That is a mistake, I can sort it out afterwards". WRONG. BedroomWorld just kept saying "That is the charge". Then, the email telling us that the product was on its way and should reach us soon was sent about 20 hours AFTER the bed was delivered. Not much use at all.

I ordered a jemime bed and mattress for my daughter which turned up on the day that I requested, but even though the confirming email said that 2 people would deliver it turned out to be just one. He then said that he should leave it outside as they aren't allowed to enter the house but as I was holding a baby he would on this occasion, which I thought was a bit strange. I never noticed the packaging was demaged as that was facing the other way, turns out the metal headboard was demaged- being a Saturday that we discovered this their customer service only work Monday to Friday. So I emailed them with photos of the demage but heard nothing til Thursday when I phoned them, I can't fault their customer service as she arranged for a new headboard to be delivered within 3-5 working days (delivered within 2 working days). But once again the packaging was demaged so I said I would open it before I signed for it, got told he had no time for that just sign it as damaged. Thankfully it was fine and the beds made and looking great. Really think they should change delivery company they use as it did cost me £20 to have it delivered!! I would have to think twice before I use them again.

Ordered double divan bed on 20th April del was due on wed 22nd April , del didn't arrive until Saturday 25th April . Delivery firm at fault ( arrow xl)

Ordered bed on Wednesday with delivery advised as Friday. Time taken off work but no show. But tracker showed that packages in Aberdeen warehouse!Called local delivery office who must be the only courier not to be working on second last Saturday before Christmas- no one available. Called BedroomWorld who couldn't do anything but was promised that we'd be called by area manager-no call, shock! On Monday I advised that I would collect from depot, tracker advised that it was out for delivery so called office to ask if driver could call once 20 minutes away. Needless to say he didn't but I was luckily at home. Put bed up in an hour so no problems there but very disappointed in delivery fiasco! Never again from BedroomWorld I'm afraid unless they change couriers (XPD EXpress)

Ordered 4 beds and 4 mattresses for our new letting rooms. Order process was simple but no VAT receipt issued. Delivery was in three stages spread over 7 days which was very inconvenient. Attempted to contact Bedroom world but no answer on the phone Tried the tracking link but not working tried the contact us link which also didn't work..... In summary everything turned up but after sales service is v poor.

Ordered bedbase and headboard on 4th jan given delivery date of 6th jan arranged day off work to accept delivery, received email on 5th jan to say delivery could not be made and further delivery information could not be given someone would be in touch within 48hrs to give me more information! I looked online at previous reviews and wished i had looked here before ordering because the reviews were not favourable! However on 6th jan i had 2 txts from delivery company saying my bed base would be delivered between 9-6 on that day! I waited in all day and at 5.30 still no bed so i rang the delivery company who assured me i would get my bed! The delivery man arrived at around 7.30 he was very pleasant and apologised for the late delivery he helped me get the bed into chosen room. I had sent an email to bedroomworld stating my delivery had not arrived within the times stated and someone rang me back next day to apologise, my headboard was delivered the following day. I am happy with the quality of the products and the price i paid maybe the delivery service just needs a little tweaking to avoid confusion to customers!

It would have been an easier job to assemble the bed with better instructions. One problem was 'clip the two parts together'. You can't do that with one part having a solid base. (Had to be inventive). Second problem involved the headboard. Screws were supplied but no prepared screw holes to fit them in. (Had to be inventive again). Delivery on time and service impeccable.

I ordered the Valencia Black King-size Leather bed and the Novaro 1000 Pocket Sprung Ortho mattress in the early hours of Thursday morning with the option to select the delivery day of Friday (the next day) which I was extremely pleased about. NO! I did not receive delivery and my items were not shown as dispatched. The company should not offer a service that they cannot provide, it is misleading and very disheartening. I spent over 45 on hold to the After Sales department (probably just a single person sat in an office) and tweeted about how I was not happy. Amazingly, within 10 minutes I had received a Direct Message and phone call which informed me there had been a problem with my order which was rectified, marked as dispatched and I was provided with tracking information. I found the lady that rang me very pleasant and she even called back to update me and check how my delivery had been. I was promised delivery on the Monday and eagerly watched the tracking information updating on the couriers website. Although the delivery slot was later than I was told - it was an AM slot but did not arrive until 3PM and despite being a 2 man job, the driver was alone in a transit van, luckily my other half provided the muscle to bring the packages in - I received a full order. I am impressed with the quality of the bed and mattress for the price, there is a little poor workmanship where staples were put over holes needed for the screws, despite that it has been great. I would recommend Bedroom World if your on a budget, just be aware that problems may arise with your order and your more than likely not going to be getting the next day delivery that you paid for.

I used the site to buy a single bed and mattress for my son. Quick and easy to use web site. The fact that even though the bed frame and mattress were purchased in the same order, they were sent buy two desperate courier companies which was highly annoying. One was delivered at 11am. Then had to stay in the house for the other to then turn up at 5.35pm, thus wasting a full day. The bed frame itself was simple and easy to build. The big disappointment is that it is too small for the mattress, even though the mattress came up as a suggested buy when I selected the frame. It's more than just a tight fit. At the end of the day, the lesson here is, you get what you pay for. Cheap bed, cheap mattress, cheap quality.

I ordered a bed and mattress online for next day delivery and was told I would receive an email confirmation that it was on its way. No email came so I called customer services in the morning and was told by an unhelpful girl that it depended who the suppliers were if an email would come but I should still get the delivery. She wouldn't take the order details to check as she wasnt in sales! She wouldnt transfer me either as they were busy. The order did arrive by the end of the day. It wasn't a great experience. I would be unlikely to recommend this company but maybe you gets what you pay for.

Very speedy service. However, the instructions on how to put the frame together referred to holes that hadn't been drilled! They also said the use of power tools invalidated any warranty or guarantee so not really very helpful.

Bed arrived ok, when unpacked noise of something loose in the headboard, on assembly found out that the plastic parts that hold the wooden slats in place were all the same kind so that I could not complete assembly, also the hydrolic rods that allow the bed to rise and lower were solid and would not budge. Was told by you that they are vey stiff to start but would loosen off but this was not the case they were so solid that all the force I could apply to them would still not move them. When assembled to the bed that too was no better in fact when I tried to push the bed frame down the frame started to buckle and the hydrolic rods still would not budge. I'am still awaiting for this to be resolved. It seems that lack of care at dispatch led to the wrong parts and faulty parts being sent out.

I thought the site was good and easy to use, I got regular updates reminding me of my tracking order code which I thought was good. The best part was that you could chose what day you wanted it delivered so you knew what day you needed to be in. However the emails I recieved said that we would get a call or text in advance of delivery to make sure someone was in to sign for the package, this didnt happen luckily someone was in when mine was delivered but if an email states that something will happen it should happen weather it takes more time or not, otherwise dont put it onto the email.