Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★★☆☆☆

“wardrobe eventually arrived”

Written on: 29/01/2015 by kat96 (1 review written)

item was not delivered on said day, arrived 4 days late. The bottom part had no pre drilled holes for the legs, the rail had no pre drilled holes and all the 6 hinges had no pre drilled holes. The right door is slightly warped. Apart from that the wardrobe is nice to look at and once assembled is quite sturdy. Was not happy with the staff as they did not know what they were doing as got different info every time regarding delivery etc. When i asked why the item was late no one could give me… Read Full Review

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★☆☆☆☆

“Still no bed. Dreadful service.”

Written on: 28/01/2015 by OOhhMatron (1 review written)

We selected our bed frame and mattress after an extensive internet search. The promised convenience of select a delivery day appealed to us and the bed was well priced, making it a bit of a bargain. However we have been severely let down and inconvenienced by Bedroomworld and would never shop with them again, nor would I recommend them to anyone I know. We selected a delivery day and waited in for delivery nothing arrived. Having contacted the team we arranged a second delivery date one week… Read Full Review

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★☆☆☆☆

“farse and joke”

Written on: 24/01/2015 by 1980Cochran (1 review written)

after an agreed delivery date only part of the order arrived ,contacted cust services promised next day after many phone calls, , 2 days off work loss of earnings this is just not acceptable, still no signs of the rest of my order and unable to chase the goods with the carrier service...avoid at all cost i am going to seek legal advise regards to recovering lost earnings against this company… Read Full Review

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★☆☆☆☆

“Joke of a company ”

Written on: 21/01/2015 by 239McCurdy (1 review written)

What a total joke of a company ordered a bed on Sunday for my three year old daughter , got email saying bed and mattress would all be delivered on Tuesday, received delivery only to discover that only had part of the bed and no mattress , phone company to be told all would be delivered on Wednesday , comes to today and was txt to say order will be delivered between 12.33 and 3.33 , phoned delivery company to say no one would be in at that time and was asked for a safe place to leave order… Read Full Review

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Suef865's Comment

Written on: 22/01/2015

I am having the same problem have base and no mattress, cant get hold of company tried 3 times today each time left holding 20 minutes

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★☆☆☆☆

“Broken Promises”

Written on: 21/01/2015 by Emiliof119 (1 review written)

Bedroom world'd website is claiming next day delivery. well I placed an order on the 1st January for a mattress for delivery on the 5th. 1 waited in all day and no delivery. Phoning the helpline is equally a waste of time you are kept waiting for 20 minutes and even if the phone is on loud speaker it can only be heard when it is by your ear so it is impossible to do any thing else. After the first 20 minutes wait a second delivery date was arranged for which my husband had to take a day… Read Full Review

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★☆☆☆☆

“If you want a bed dont use this company”

Written on: 20/01/2015 by Snowyb230 (1 review written)

Only ordered from Bedroomworld as promised next day delivery - how wrong can they get it. Ordered Wednesday, email to say delivery Friday - didn't turn up, text message to say delivery between 10-1 Monday, no delivery, Text Tuesday delivery between 1-4, the base turns up. Still waiting on mattress and headboard. If anybody wants a bed then use any company apart from these. Would never use again and would certainally not recommend to friends, wish I had read online reviews from other… Read Full Review

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★☆☆☆☆

“Easily the worst service it is possible to receive”

Written on: 19/01/2015 by MiltonNichols221 (1 review written)

This is a stack it high sell it cheap merchant hiding behind some slick websites and marketing (lipstick on a pig, etc). I ordered two king size beds to be delivered on the same day. One arrived early, delivered by very professional guys (the problem being is the drawers in the bed were falling the bit when I unpacked it). We stayed in the rest of the day for the other bed, being delivered by another courier (possibly the world's worst - XPD Express), and got a text at five o'clock to say it… Read Full Review

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★☆☆☆☆

“Bedroom World”

Written on: 15/01/2015 by KadinThompson253 (1 review written)

I purchased a Small Double Ottaman bed from Bedroom World on 28th December for my son as we were decorating his room. We thought wow a bargain surely this is to good to be true but hey ho that is what it is. I have had countless phone calls 02/01 saying it is at the warehouse awaiting shipment 05/01 the warehouse was shut for christmas 06/01 reassured by a Sales Manager that it would be with me in 24 hours we waited no bed oh guess what it has not arrived at the warehouse then it has left the… Read Full Review

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★☆☆☆☆

“93% Customer Service rating??”

Written on: 14/01/2015

Those who are reading through these reviews are probably about to embark on the exciting journey of purchasing some new bedroom furniture. I too, was excited at the prospect of a new bed and mattress. If you are going to embark on that brave and exciting journey, I urge you not to make the journey with Bedroom World. It will be the most horrendous experience of your life. It amazes me that Bedroom World manages to exist, and that they have any customers at all. I placed an order on December… Read Full Review

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★☆☆☆☆

“where'smy furniture!!!! ”

Written on: 14/01/2015 by Weeksqf408 (1 review written)

Wish I had read these review before I placed my order. Like the others I was expecting next day delivery but two weeks later still no furniture.I have sent numerous e mails, no reply. Tried phoning them, was holding for 10 mins then I hung up. I paid through PayPal so I have opened a case with them in the hope I can get a refund?? Avoid at all costs… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 12/01/2015 by CodyOwens1977 (1 review written)

Placed an order on 15 December and was told it would be delivered next day. 10th January and I am still waiting. I would be writing forever if I went into detail about the number of calls I have made and the sales spiel I have been told since dealing with this company. Needless to say I have called numerous times. Tried customer services again yesterday and could not get through. Spoke to sales team again today and it was as if I was speaking to a recorded message. Apparently bedroom furniture… Read Full Review

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★☆☆☆☆

“DIDN'T KEEP TO DELIVERY TIMES AND THEN DELIVERED WRONG”

Written on: 09/01/2015 by SolomonCoughlin (1 review written)

Didn't stick to the right day and didn't bother to let us know so waited in all day! Then when 3 boxes arrived one of them was wrong due to the delivery man unable to read addresses correctly. Then waited on their customer phone for 20 minutes - then new box to be delivered in 3 days time if we are lucky!!!!… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 07/01/2015 by Elliott488 (1 review written)

Ordered items with ample delivery time. Called two days before delivery to check it was coming and was told it was. Got a text day before delivery to say items ywon't be delivered. Text was after hours so there was no chance to query the change in plan! Tired to call them numerous times and had to hold on the line 15 minutes at least 3 times before my call was answered to process a refund. … Read Full Review

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★☆☆☆☆

“Worst online seller ever, never use”

Written on: 06/01/2015 by Raghukg (1 review written)

I have ordered a bed with the promised delivery of next day, and since then i have been calling the customer care (takes 15 mins to get connected) and not received delivery even after two weeks, worst ever experience, please do not buy anything from this seller. I was deeply disappointed. Their customer care reps never care the customers… Read Full Review

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Kieronhart's Response to Raghukg's Review

Written on: 09/01/2015

Did you get the bed in the end as I have ordered one and want to know if I will get it thanks

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★☆☆☆☆

“Totally Disgusted”

Written on: 29/12/2014

I ordered a tv bed on the 2nd December 2014 with a promise of 1 to 2 weeks delivery. No delivery happened and after numerous emails i finally was told that the bed had been discontinued and was promised a full refund. However i am still waiting for this refund. Does anybody know how i stand to get my money returned. ive tried phoning and emailing but no success as of yet. im going to see a solicitor if my money is not returned. I would avoid these like the plague… Read Full Review

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★☆☆☆☆

“Liars and unreliable”

Written on: 17/12/2014 by agedboy (1 review written)

Ordered bed set almost 3 weeks ago which was supposedly available for next day delivery. Chose a delivery date two weeks later instead. The order was paid for and delivery date confirmed. I took the day off work - nothing arrived and had no contact from Bedroom World. Tried to Call customer service but they were closed (close at 6pm). Tried to call customer service next day (Saturday) but customer services is not open at weekends (although they deliver Saturdays according to their… Read Full Review

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★★★☆☆

“Bed good , delivery not!”

Written on: 16/12/2014 by Gary220202 (1 review written)

Ordered bed on Wednesday with delivery advised as Friday. Time taken off work but no show. But tracker showed that packages in Aberdeen warehouse!Called local delivery office who must be the only courier not to be working on second last Saturday before Christmas- no one available. Called BedroomWorld who couldn't do anything but was promised that we'd be called by area manager-no call, shock! On Monday I advised that I would collect from depot, tracker advised that it was out for delivery so… Read Full Review

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★☆☆☆☆

“Avoid at allc costs”

Written on: 15/12/2014 by Benb098 (1 review written)

I ordered a single bed from this company only because it was 48 hour delivery, all seemed well until the actual delivery day when we received an e-mail saying delivery would be two days later, bed did not arrive, contacted Bedworld after nearly 30 minutes trying to get through, promised bed would be delivered the next day, needless to say it did not arrive despite being assured the courier was out until 6pm delivering, finally got in touch with them again this morning when we were told the bed… Read Full Review

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★☆☆☆☆

“Did not deliver twice. Refund promised...WHERE IS MY...”

Written on: 09/12/2014 by barkerj63 (1 review written)

I have recently moved home and needed a new bed for my three year old son. I saw a nice bed on the website and decided to go for it. I paid and selected my delivery date. I waited in all day...but no bed. I called up and spoke to a customer service adviser who, after looking into the situation, stated "Oh no, I hate it when they do this". She then explained that there was a problem with the labels on the boxes and assured me that the bed would be delivered the next day. By around midday the… Read Full Review

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★☆☆☆☆

“Technically incompetent”

Written on: 05/12/2014 by Ortegayr493 (1 review written)

Their website is slick, clean and well set out. Nothing else is. Failed deliveries, lied to on the phone, not called back ever, clearly areas of the company that do not talk to each other. "Named day delivery" is a downright lie. Just find someone else - almost anyone. Find a retail store and pay the money for delivery from stock - it will be worth it. My favourite part of my purchase with them - after cancelling the order, they still attempted to deliver it… Read Full Review

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