Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★★★☆☆

“Good bed shame about the delivery”

Written on: 25/04/2015 by Fagangk149 (1 review written)

Ordered double divan bed on 20th April del was due on wed 22nd April , del didn't arrive until Saturday 25th April . Delivery firm at fault ( arrow xl)… Read Full Review

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★☆☆☆☆

“The worst distance seller I have ever used. ”

Written on: 25/04/2015 by ulNelson327 (1 review written)

Failed to deliver on the day confirmed. Failed to deliver within the advertised timescales at all. Failed to deliver all of the components on the same day. Failed to deliver undamaged components. Bed not as described on website, a bed described as Oak in their wooden bed range is actually oak veneer on chipboard. Bed returned for refund. Next day same bed redelivered, well left outside the house. Their courier, XPD, is truly awful. You can't phone them, they don't answer. You can't email… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 24/04/2015 by Tobinrq298 (1 review written)

We ordered the goods then received a phone call from servico wanting to fit the products, I explained they had been dispatched and were with the courier service, after been sat in the depot for 5 days we then spent over 30 mins on hold trying to contact customer service, I sent two emails to which they never replied. Eventually they answered the telephone, but no apology or customer care. We were told the item was too big and needed an empty lorry !!!! It is a double wardrobe, what are they… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with.”

Written on: 17/04/2015 by Louangela (1 review written)

I ordered a small double bed and mattress for my new flat. I picked the next day delivery. Quite surprised they offered this service but it cost £20 so didn't question it. Waiting in all day no call no contact what so ever. As the day progressed I was suspicious that I hadn't had any contact. So I called and they said that they didn't know why it hadn't been delivered but they would look into it. They later got back saying my postcode was 3-5 days for delivery. I complained that I had taken a… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 08/04/2015 by toberton (1 review written)

Ordered a bed frame from Bedroomworld.co.uk last week, website gave me several date options for delivery so I picked one approx 6 days after ordering. Got a phone call yesterday evening saying the bed was actually out of stock and they apologise but wouldn't be available til late June! Rang them back but customer services had already closed and sales couldn't help me. Rang them again this morning and the lady at customer services was actually very polite. Found another bed-frame I liked and… Read Full Review

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★☆☆☆☆

“horrendous company!!!!”

Written on: 06/04/2015 by lynbe (1 review written)

I ordered a bed to be delivered on a Saturday therefore paid an extra 30.00!! the bed never arrived and I was unable to get through to customer services and after many many emails that I sent I have never had a reply!!!! I am waiting on a refund that is apparently due to go into my account in the next 3-5 working days. I would never use this company again the service is appauling… Read Full Review

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★☆☆☆☆

“Product fine but dreadful delivery and customer service”

Written on: 06/04/2015 by WaN1 (1 review written)

Ordered a headboard for delivery on a specific day (as offered at checkout), waited in all day but no delivery. Eventually got through on the phone, person said they would arrange for delivery the next day before 12 noon. Waited in again and again no delivery. Went out and by pure chance came back as they were delivering the headboard (around 2:30). Didn't receive any of the promised emails, calls or texts to confirm delivery. Emaled to complain and got the standard brush off reply. Their… Read Full Review

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★☆☆☆☆

“Simply the worst”

Written on: 28/03/2015 by Zaniyahb269 (1 review written)

Broken promises, incompetence, wasted days off work for delivery and wrong items shipped. Words fail me with how bad this service is and I will never touch them again and highly recommend you do the same. ..... and they have the cheek to change £25 for delivery!… Read Full Review

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★☆☆☆☆

“Bedroom furniture arrived on the wrong day damaged. ”

Written on: 07/03/2015 by CaitlinThurston4 (1 review written)

Bedroom furniture arrived on the wrong day & damaged. Then the replacement which was orderd for the following Monday did not arrive the delivery customer services department do not answer the phone or they pick the receiver up & then put it down when you leave a message the do not call back it is lick a lottery when your furniture will arrive paid a lot of money for a very bad service… Read Full Review

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★☆☆☆☆

“Not as advertised!!!!”

Written on: 04/03/2015 by 474Mooney (1 review written)

Wish I had read the reviews before ordering from this firm. Ordered tv bed to be told not in stock. Ordered another just for the same to happen again. Next option would cost a further £260. Very disappointing. They should not advertise goods which are not available. No way to run a business. Stock should be checked and confirmed before advancing any order!! Basic stuff. Don't waste your time with Bedroomworld… Read Full Review

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★☆☆☆☆

“I won't order again! ”

Written on: 27/02/2015 by Samuelx337 (1 review written)

We ordered a mid sleeper bed and mattress for our little boy, selected the delivery date and expected the goods to turn up as specified between 8am and 6pm. Their selected courier company, XDP Express tried to deliver at 11.30pm! I tried to call BW several times and I was reassuranced delivery would arrive before 6pm. I emailed to cancel the order and the bed arrived the following day. I then had to phone back a day later, once the bed was built to complain about the mattress depth they'd sold… Read Full Review

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★☆☆☆☆

“Promised next day delivery is a joke.”

Written on: 21/02/2015 by ekGauthier1986 (1 review written)

Ordered an electric bed for an elderly relative on Thursday 19/02/15, which sales girl said was in stock and available for next day delivery on Friday 20/02/2015. No sign of delivery on Friday, and web site order tracking says awaiting shipping. Only the sales team on the phones when trying to contact them, and they are not interested if it is not a sale. They say there is no one in customer team until Monday, and cannot help. Is this terrible service, or am I old fashioned ? If I had known of… Read Full Review

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★★★★★

“Kestrel bed and mattress ”

Written on: 09/02/2015 by ChristinaBanks1993 (1 review written)

Excellent customer service and great product. I recently moved home, but my planning was shocking. I left my order until the last minute and to top it off I gave the wrong address (by three flat numbers). I rang bedroom world on the day of delivery to amend but given this was within one hour of the bed and mattress being delivered, they contacted the delivery driver switched the order and all arrived without a problem. The bed was incredibly easy to put together and I had the best nights sleep… Read Full Review

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★★★★★

“Fantastic service and product”

Written on: 08/02/2015 by pjackson (1 review written)

We ordered a bed in a hurry without reading any reviews - started to have misgivings when reading some of the reviews on this site - our experience however was great - delivered within the timescales and was easy to build - couldn't fault… Read Full Review

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★☆☆☆☆

“faulty goods”

Written on: 02/02/2015 by heatherken (1 review written)

I ordered a Dorset bed in BROWN with a matress. It was delivered next day no problems. However the box was clearly marked as contents brown, but on opening ready to build half of the parts are quite definitely BLACK. I have now spent a large amount of time trying to reach someone on the telephone to report and get it resolved, have sent SIX emails and which also does not Briing any response. Does anyone want to purchase a bed which is half brown and half black leather? I wish I had known… Read Full Review

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★★☆☆☆

“wardrobe eventually arrived”

Written on: 29/01/2015 by kat96 (1 review written)

item was not delivered on said day, arrived 4 days late. The bottom part had no pre drilled holes for the legs, the rail had no pre drilled holes and all the 6 hinges had no pre drilled holes. The right door is slightly warped. Apart from that the wardrobe is nice to look at and once assembled is quite sturdy. Was not happy with the staff as they did not know what they were doing as got different info every time regarding delivery etc. When i asked why the item was late no one could give me… Read Full Review

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★☆☆☆☆

“Still no bed. Dreadful service.”

Written on: 28/01/2015 by OOhhMatron (1 review written)

We selected our bed frame and mattress after an extensive internet search. The promised convenience of select a delivery day appealed to us and the bed was well priced, making it a bit of a bargain. However we have been severely let down and inconvenienced by Bedroomworld and would never shop with them again, nor would I recommend them to anyone I know. We selected a delivery day and waited in for delivery nothing arrived. Having contacted the team we arranged a second delivery date one week… Read Full Review

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★☆☆☆☆

“farse and joke”

Written on: 24/01/2015 by 1980Cochran (1 review written)

after an agreed delivery date only part of the order arrived ,contacted cust services promised next day after many phone calls, , 2 days off work loss of earnings this is just not acceptable, still no signs of the rest of my order and unable to chase the goods with the carrier service...avoid at all cost i am going to seek legal advise regards to recovering lost earnings against this company… Read Full Review

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★☆☆☆☆

“Joke of a company ”

Written on: 21/01/2015 by 239McCurdy (1 review written)

What a total joke of a company ordered a bed on Sunday for my three year old daughter , got email saying bed and mattress would all be delivered on Tuesday, received delivery only to discover that only had part of the bed and no mattress , phone company to be told all would be delivered on Wednesday , comes to today and was txt to say order will be delivered between 12.33 and 3.33 , phoned delivery company to say no one would be in at that time and was asked for a safe place to leave order… Read Full Review

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Suef865's Comment

Written on: 22/01/2015

I am having the same problem have base and no mattress, cant get hold of company tried 3 times today each time left holding 20 minutes

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★☆☆☆☆

“Broken Promises”

Written on: 21/01/2015 by Emiliof119 (1 review written)

Bedroom world'd website is claiming next day delivery. well I placed an order on the 1st January for a mattress for delivery on the 5th. 1 waited in all day and no delivery. Phoning the helpline is equally a waste of time you are kept waiting for 20 minutes and even if the phone is on loud speaker it can only be heard when it is by your ear so it is impossible to do any thing else. After the first 20 minutes wait a second delivery date was arranged for which my husband had to take a day… Read Full Review

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