Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Worst service and next day delivery is not next day!...”

Written on: 15/11/2016 by Alyson48 (1 review written)

Worst service ever chosen next day delivery....bed frame extent came because they forgot to load on truck and delivered the mattress that was the wrong size! Awful customer service and was told a manager would call, they didn't I had to do all the chasing. I'm now taking legal action and reported this company to trading standards, I now have to wait more days for my bed frame and the correct mattress, time will tell if I get it but they rip you off and take your money, no customer service and… Read Full Review

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★★★★☆

“We have decided to buy 2 beds and 2 mattrases from...”

Written on: 14/11/2016

We have decided to buy 2 beds and 2 mattrases from Bedroom World, we also paid extra for Saturday delivery. Everything seemed fine from the beggining until the day everything was menat to arrive, we have been waiting for the whole day however nothing has arrived that day. We have phoned Bedroom World about it, they said they could do nothing about it, we have asked for a refunf of the extra money we paid for the Saturday delivery (which we are still waiting for). After this incident we have… Read Full Review

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★☆☆☆☆

“Such a shame! ”

Written on: 31/10/2016

I was very disappointed with the customer service I received last week. I have ordered a bed from bedroom world before and it was excellent. This time however was poor. I was told that I would received a text or a call to say what time frame the bed would be delivered however this hadn't happened therefore I rang bedroom world customer service to speak to someone who really did have no idea. He vaguely said I think it will be between 1.30-3.00 but it's running late so don't really know. So… Read Full Review

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★☆☆☆☆

“Bed that never came on day expecting it”

Written on: 26/10/2016 by Simone332 (1 review written)

Trouble from the start, ordered bed frame, received 2 emails looking like I had order 2, had 1 cancelled. Had order confirmed and day for delivery ,when day came I tried to track delivery but couldn't. Emailed them to then be told had trouble with the supplier, would I like to order another frame, why did I not get a email to tell me that the frame would not be coming on day I stayed in for it! Very disappointing, will not be ordering from them again. Mrs McNeill… Read Full Review

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★☆☆☆☆

“Not what it says on the tin - hopeless system.”

Written on: 21/10/2016 by louiselumiere (1 review written)

I was so excited to find an on-line bed supplier that could deliver quickly as I needed a bed urgently for a relative about to come out of hospital. I ordered a bed and was delighted it would arrive on the following Saturday (2 days from order). It didn't and I got a text at 8pm the night before to say it was out of stock and someone would contact me the next working day. Well they didn't contact me. When i called they told me the bed was out of stock and would not be available for 3 weeks… Read Full Review

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★☆☆☆☆

“HORRENDOUS COMPANY, DONT BUY FROM THEM”

Written on: 21/10/2016

I ORDERED A BED, WARDROBE AND BEDSIDE CABINET, RECEIVED AN EMAIL CONFIRMING DELIVERY DATE, GREAT.... BED ARRIVED NOTHING ELSE, TRACKING SHOWED NOT YET DISPATCHED.I RANG BEDROOMWORLD AND WAS TOLD THAT THERE WAS A PROBLEM WITH THE MANUFACTURER AND THEY COULD NOT GUARANTEE DELIVERY, WHY DIDNT THEY TELL ME THAT BEFORE I TOOK DELIVERY OF THE BED? I RECEIVED NO COMMUNICATION AT ALL THAT MY ORDER WOULDNT BE DELIVERED AND THEY STILL TOOK MY MONEY. SHOCKING CUSTOMER SERVICE.DISGRACEFUL WAY TO DO… Read Full Review

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★☆☆☆☆

“Horrendous company.Don't buy from them”

Written on: 21/10/2016 by cuRobb276 (1 review written)

Ordered a bed wardrobe and drawers.I looked at the product reviews which were good but didnt look at the company reviews.bed arrived but nothing else.When I rang about the rest of the order they blamed the manufacturer but hadn't even bothered to contact me to let me know the rest of my order wasn't coming or that they would provided a refund.Shocking customer service, quick to take your money but couldnt care less about the order.Its a shame they keep getting away with it.They are knowingly… Read Full Review

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★☆☆☆☆

“Worst company ever! ”

Written on: 12/10/2016 by TalonBroussard412 (1 review written)

Bed never arrived - they never even had the product in stock when I ordered it. Was offered another bed then told I had to pay £60 to receive it because it was more expensive. When I refused to pay they told me they would put it through for me and that it would be delivered the next day. Next day came no delivery - phoned and they said I still owed them money and had been mid-sold a product and given mid-information. When I asked to cancel the order and get a refund they refused. Now going… Read Full Review

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★☆☆☆☆

“Next day delivery takes over a week!”

Written on: 12/10/2016 by Buttercup1969 (1 review written)

Order placed on Friday with next day delivery. Delivery for Saturday was confirmed at checkout, followed a few hours later by an email confirming that there was no stock available and that they would update us on Monday. No email from them on Monday. Offered another bed when we chased on Tuesday. Chased again Wednesday to be told that delivery would be Friday. Not exactly what we expected from a next day service! … Read Full Review

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★☆☆☆☆

“Ordered a bunk bed but missing the slats”

Written on: 18/09/2016 by JulesB5 (1 review written)

I ordered a bunk bed for my children and received three boxes of parts. Two boxes were identical so I had duplicate parts for some of the bed but missing loads more parts. I contacted customer services who promised to collect the extra parts and deliver the missing parts within 5 working days. That was eleven working days ago and they have still not arrived despite regular chasing. It takes about 30 minutes to get through the customer services queuing system so you need the patience of a… Read Full Review

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★☆☆☆☆

“dissatisfied”

Written on: 17/09/2016 by Keylau172 (1 review written)

ordered a bed and mattress, delivery was scheduled for 2 weeks later. on the day a matterss appeared buyt no bed, when i spoke to their customer service they could not advised when i would recieve the bed but at least a month later. i asked them for an alternative bed but the advisor told me they have no stock of any bed so could not help. when canceling the mattress as no good without bed they attempted to charge £20 to collect even though they had not fulfilled order. i would not reccomend… Read Full Review

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★☆☆☆☆

“DO NOT BOTHER WITH THIS LOT! TERRIBLE SERVICE!!!”

Written on: 15/09/2016 by Raste (1 review written)

I decided to make the jump and order from one of these next day delivery bed companies and what a bloody error that was! On Tuesday we ordered a bed and mattress to be delivered on Thursday so that we had time to build the unit before the tenants arrived on the Friday. Firstly we requested a 15 minute phone call prior to the delivery arriving which we did not receive but luckily we were only 7-8 minutes away when they arrived and called. The big issue was that they only delivered a mattress… Read Full Review

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★☆☆☆☆

“Shocking Service AVOID AVOID”

Written on: 12/09/2016 by Dale1972 (1 review written)

Incredibly unreliable. Do not order form this company despite promises to deliver a bed failed on several attempts. Should you try to get onto customer service you will be surprised that despite calling at the earliest possible opportunity you will be 14 /19th in the queue. This is probably a testament of the incredible poor service given the number of complaints they receive surrounding a shoddy service. Huge mistake. A total and complete waste of time. Do yourselves a favour..Avoid Avoid… Read Full Review

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★☆☆☆☆

“Very disappointing and stressful experience”

Written on: 10/09/2016 by MediMcg (1 review written)

I bought a bed frame and a divan bed with storage from this company. The ordering was a fairly simple online procedure. The delivery didn't arrive on the scheduled day, and when it arrived the bed frame did not resemblance the picture on the website and one of the storage drawer of the divan bed was faulty. After many attempts, I managed to contact them and point out the issues, they were fine on the phone, but I could perceive total disinterest. I was told that they would send a new drawer… Read Full Review

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★☆☆☆☆

“**SHOCKING**”

Written on: 09/09/2016 by Laney152 (1 review written)

I ordered a bed from this company last Wednesday got the confirmation email everything seemed fine arranged for it to be delivered last Saturday and 9.30 in the morning the bed arrived so was really pleased I then proceeded to dispose of my old bed and start to assemble the new one I open all the boxes to check everything was present to find I have one side that is brown leather and king size in length and the other is black leather and 3" shorter (double)I called the customer service team who… Read Full Review

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★☆☆☆☆

“Really painful mattress”

Written on: 05/09/2016 by Martineo94 (1 review written)

The superior open coil mattress is the most uncomfortable thing I have ever sat on let alone slept on. You can feel every single coil when you lay down or move and the outer material is far too thin to cover any of it or protect your body from the coils digging in. I have had to spend a lot of money on extra thick memory foam mattress toppers to make these mattresses usable at all. DO NOT BUY. I have only ever seen mattresses like this in really old hotel/b&bs that have not been updated… Read Full Review

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★☆☆☆☆

“Took my money did not delivery bed”

Written on: 02/09/2016 by Chris-Cole (1 review written)

Literally the worst customer service I have received to date. Ordered a bed to be delivered on a specific date. Bed did not turn up, nor was I informed that the bed would not be turning up. Called up the next day to see what happened, and was told the bed went to the wrong depot. Managed to arrange another delivery date.... again bed was not delivered on this date. This time when i called up they said the delivery was attempted but no one was, which was a lie and I was not contacted by their… Read Full Review

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★☆☆☆☆

“Worst company in the World”

Written on: 25/08/2016 by AdrianMF (1 review written)

Bought two beds which were of such poor quality they collapsed 3 times first night used, offered £14 compensation and then final offer of £50. Not good enough for items not fit for purpose. I will be taking them to small claims court. For others in the same situation I urge you to do the same. It is a simple on line process and the only way to make a company as bad as this to listen. As a further note I reviewed these beds on their website but the website said it would review the review to… Read Full Review

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★☆☆☆☆

“Disappointed and angry”

Written on: 23/08/2016 by JonasCarver410 (1 review written)

I ordered from Bedroom World after glancing at the reviews on another site, which were largely positive. My mistake. The order went through quick enough and I was given a delivery date for the bed and mattress. The mattress arrived but no bed and no explanation as to what was going on. Phoning is pointless, endless queueing with no indication as to if anyone will answer. Messages left using their 'contact us' link go unanswered also. As I had paid by PayPal, I messaged them using the… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 20/08/2016

Quick to take your money and sale you something but that's where the good service ends. The customer service team do not have a clue, they just look on the tracking page that we see and give us that info knowing full well it may or may not happen and will be hearing from us the next day. To give you a good idea when I called to place my order I was number 3 in the queue and when I called to find out where my order was I was number 34. Ordered Mon for delivery Wed, Tue I called to confirm, Wed… Read Full Review

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