Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Worst company in the World”

Written on: 25/08/2016 by AdrianMF (1 review written)

Bought two beds which were of such poor quality they collapsed 3 times first night used, offered £14 compensation and then final offer of £50. Not good enough for items not fit for purpose. I will be taking them to small claims court. For others in the same situation I urge you to do the same. It is a simple on line process and the only way to make a company as bad as this to listen. As a further note I reviewed these beds on their website but the website said it would review the review to… Read Full Review

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★☆☆☆☆

“Disappointed and angry”

Written on: 23/08/2016 by JonasCarver410 (1 review written)

I ordered from Bedroom World after glancing at the reviews on another site, which were largely positive. My mistake. The order went through quick enough and I was given a delivery date for the bed and mattress. The mattress arrived but no bed and no explanation as to what was going on. Phoning is pointless, endless queueing with no indication as to if anyone will answer. Messages left using their 'contact us' link go unanswered also. As I had paid by PayPal, I messaged them using the… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 20/08/2016

Quick to take your money and sale you something but that's where the good service ends. The customer service team do not have a clue, they just look on the tracking page that we see and give us that info knowing full well it may or may not happen and will be hearing from us the next day. To give you a good idea when I called to place my order I was number 3 in the queue and when I called to find out where my order was I was number 34. Ordered Mon for delivery Wed, Tue I called to confirm, Wed… Read Full Review

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★★☆☆☆

“delivery not made on date arranged”

Written on: 19/08/2016 by Woodward17 (1 review written)

doubled checked deliver would be on Friday with customer services who confirmed. got email m8d morning of delivery day to say bed has been sent elsewhere and won't be with me till Monday. they also said they had tried to ring me and I had no voicemail facility. complete lie as no calls received and I had voicemail facility. called to complain they first denied delivery had been changed then they agreed yes it is now Monday. told them I had took day off and old bed at tip so what am I expected… Read Full Review

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★☆☆☆☆

“Half a bed delivered ”

Written on: 16/08/2016 by Nors (1 review written)

Ordered a Makayla double bed in cream had it delivered on 15 July 2016, when we opened it up the sides were red mad black?? Despite more than six calls requesting when are the sides going to be delivered, was promised four dates over the last three weeks. Still no sides to my daughters bed. Service for taking your money is excellent but if you have anything part delivered incorrectly I wouldn't hold your breath that they will ever send them. Disappointed doesn't come close, will never use this… Read Full Review

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★☆☆☆☆

“Took money but no beds?! ”

Written on: 12/08/2016

Bought two beds from this website for my sons, ordered over 2 weeks ago. Had to call as received no email or anything from them when i called they said the would deliver on the Saturday so I waited in all day and no delivery?! I called them and they said sorry the beds you've ordered we don't stock anymore!! Do you want to choose another. I asked for a refund as I found the service shocking and no one seems to know what they're talking about! Waited 40min to an hour everytime I had to call… Read Full Review

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★☆☆☆☆

“Shocking customer service & major delivery issues”

Written on: 08/08/2016 by AndrewM2016 (1 review written)

Awful company this. I placed an order a week ago with named day delivery and took the day off work. Payment taken the next day (very quick lol), anyway no other information given. Night before approx 6pm I got a text message saying the order was not going to be delivered, so I rang them up, and after an hour on hold I was told I would get a phone call back from another department, I never got this phone call back, finally I called back and canceled my order. It seemed like the right thing after… Read Full Review

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★☆☆☆☆

“AVOID DO NOT BUY!!!”

Written on: 28/07/2016

Please DO NOT purchase anything from this Website (bedroom world) or their joint website (worldstores) as these are the same company!! Absolutely DISGUSTING customer service...not to mention the troublesome of trying to get through to them after being 20th caller in the queue. Bed was showing as next day delivery but we opted for a date 3 days later that was more convenient, having had an automated courtesy call the evening before to assure us the delivery driver would call with an ETA 60mins… Read Full Review

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Andrewm2016's Comment

Written on: 08/08/2016

Wish I had read this first, same happened to me !!
Shocking customer service.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 24/07/2016 by 1975Christie (1 review written)

I ordered a bed for Saturday delivery, then received a text on Friday evening that something went wrong and the bed will not be delivered as planned. I called them and confirmed the only time I can except delivery is Saturdays. They confirmed it for the following Saturday. Guess what, we waited all day long and the bed never turned up. Since their customer service was already closed and not open on Sunday, I had to wait until Monday morning to call them. I once again have been told that… Read Full Review

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★☆☆☆☆

“WARNING”

Written on: 18/07/2016 by ValentinaMeyer139 (1 review written)

Do not and I repeat do not order from this appalling website, on the first day we only received the mattress, having then waited another week, we received the bed without the slats and screws! The company is an absolute joke! Take my advice and do not order from this website… Read Full Review

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★☆☆☆☆

“Do not use this site”

Written on: 08/07/2016 by 110Fitzsimmons (1 review written)

Crapcrapcrap. Bed did not arrive on date specified after waiting in all day for it and missing out on work and pay… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 27/05/2016 by HeavenKrause424 (1 review written)

Ordered a bed for next day delivery as I needed it quickly. Bed didn't turn up the next day. No call or email to advise me of this. I had to contact them to ask what was happening. Finally got a delivery date out of them which was a week later. Two days later had a email from their couriers saying not to wait in as the order will not be coming. I contacted bedroom world again who told me that I needed to chase it up with the couriers. No joy with the couriers so back on the phone to bedroom… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/05/2016

I ordered a bed and headboard 2 weeks ago and selected a delivery date for a week later, paid 25.00 delivery. When I received my tracking email the delivery date had moved forward by another week, when I phoned to query this they said because I live in Scotland (central not the highlands) that was the next available date. So that was going to be 2 weeks I had to go without a bed to sleep on!! I then got a text from the delivery company saying their next available delivery date was in another 2… Read Full Review

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★★★★★

“buckingham 1200 divan bed”

Written on: 10/05/2016 by sallyann65 (1 review written)

Although I didnt work out where clips join divan the bed is very comfortable. The bed arrived on time and the two delivery men were brilliant they carried the bed upstairs which I couldn't have done alone although we are not able to write their names I thankyou both for your kindness… Read Full Review

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★☆☆☆☆

“Customer service appalling ”

Written on: 08/05/2016 by Kirkpatrick23 (1 review written)

I ordered a bed frame and mattress which were in stock on their website for delivery 10 days later. A week before delivery I had a text to say the frame was intact out of stock and would now take 6 weeks to deliver. I had already cleared the bedroom and so now have no bed for my daughter. So you can;t trust their website for availability of the goods. They are impossible to contact satisfactorily - no phone contact - and it took 10 email exchanges to actually get them to answer my question -… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE!! COMPLETELY INCOMPETENT COMPANY”

Written on: 29/04/2016 by lisabartholomew123 (1 review written)

I ordered a bedframe and mattress from bedroom world and paid for next day delivery. The goods were delivered 3 days later. We soon realised that the bedframe had arrived minus the mattress slats. My husband immediately called the courier, who advised him to wait as they often deliver packages separately. The slats did not arrive. By this point, my husband had erected the bedframe and glued it together in our bedroom, meaning we now had no bed to sleep on as we couldn't take the bedframe apart!… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 21/04/2016 by jes11 (1 review written)

They got all the delivery dates all wrong. Rude customer service, very unhelpful. Failed to tell me that my delivery would arrive in more than two parts… Read Full Review

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H123456's Response to jes11's Review

Written on: 07/05/2016

Tell me about it i had my bed changed 3 times and still in bad condition thats why i will never shop from anywhere that sounds to good to be true stick to the high street retailers might be a few hundred extra but worth the hassle free

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★★★★★

“Maya wooden bed frame. ”

Written on: 13/04/2016 by Meganarcher12345 (1 review written)

Read a lot of nagar ice reviews on bedroom world. My experience was very good. Delivery came the day it was suppose to and I got a call an hour before they arrived. The bed Wasn't the easier to put up. Took around 2 hours. Once was up was very nice. Seems very steady. Would recommend. Was definitely worth the money… Read Full Review

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H123456's Response to Meganarcher12345's Review

Written on: 07/05/2016

Are you sure you aint costumer service cause they intend to do that to have more 5star ratings like one rating i read was the same costumer service representative i spoke to on the phone

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★☆☆☆☆

“Damaged and missing items”

Written on: 11/04/2016 by 28Grantham (1 review written)

Delivery turned up Driver explained that the goods are have damaged packaging.I should have rejected the whole delivery and read the danger signs,but I managed to find some bits that seemed ok.Took photos of all items and emailed them to Bedroom world with explaination.Now awaiting outcome.Looking at the reviews it seems a common problem.As of now I would recommend you avoid this or any similar internet company as it has never been easy to shop on line unless you are the owner of the… Read Full Review

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★★★★★

“Relief after reading reviews ”

Written on: 09/04/2016

We ordered a bed as a bit of an emergency as this company offered next day delivery. THEN I read these reviews which got me into a panic. However we ordered at about 6pm on Thursday night and the bed was delivered at 830 on Saturday! Put up by 10am. We were lucky to be first on the list but I felt I needed to review to say that it's not always bad! Really happy with quality of bed considering the amount we paid… Read Full Review

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