Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Poor quality and service”

Written on: 24/07/2017 by Smithoc1953 (1 review written)

Order states next day delivery I ordered two beds a mattress and a headboard only the headboard delivered next day. I have received a broken bed base from my order and still waiting for second bed and mattress. Customer services are a joke you call and wait for an age then get cut off! I'd like to know what the Feefo feedback score icon is linked to on their page because it does not even recognize their company when I try it. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 22/07/2017 by Veronica33 (1 review written)

Phoned to amend an order . was kept waiting over 40 mins for someone to answer the phone. Messed around so much over refund that I have ended up cancelling the whole order. Still waiting for my refund !!!! Poor… Read Full Review

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★☆☆☆☆

“Customer service? It doesn't exist! ”

Written on: 21/07/2017 by Ayaan41 (1 review written)

Ordered bunk bed and two mattresses. Told at least two month wait which was fine but a couple of weeks later had an e mail around six at night saying delivery the following day which was no good. Phoned at 9am to say no good as working. Arranged another date and waited in. No delivery! Rang to be told bed damaged. Why were we not told they were not delivering? Waited a few more weeks then told a Saturday delivery. Altered to a Monday. Bed delivered but no mattresses. Rang again and told… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 07/07/2017 by 51Crouch (1 review written)

Ordered my ottoman bed frame and requested delivery slot from 11am-2pm but texted saying it will be delivered in between 8am to 6pm.I was shocked as I was at work and have already paid £10 for the delivery and didn't want to miss it and ask my daughter to cancelled her appointment and asked her to stay at home to get the delivery. Delivery man was calling me saying he knocked the door no answer and was going to go and was very rude I said give 2 minutes my daughter will open the door. She… Read Full Review

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★☆☆☆☆

“Bedroom World”

Written on: 13/06/2017 by ChazPhillips (1 review written)

Found my perfect bed - they cannot deliver to Rochester in Kent - Ridiculous!!!!!! … Read Full Review

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★☆☆☆☆

“2 damaged beds, daylight robbery ”

Written on: 12/06/2017 by 1976McBride (1 review written)

I ordered a bed and mattress bundle for £298.98 to be delivered next day as we were moving in to our first house and needed it ASAP. It didn't turn up.. 2days later ottoman frame arrives damaged we were forced to keep the mattress as had nothing else to sleep on. Emailed and phoned them arranged for a pick up and redelivery. (spoke to 3 different people who all gave different delivery dates) 2nd frame arrives damaged refused it sent it back. Email them I want a full refund I'm keeping the… Read Full Review

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★☆☆☆☆

“What a terrible company! A fake and a Sham!”

Written on: 07/06/2017 by LandinJimenez224 (1 review written)

I ordered the Sweet Dreams Kestrel Bed Frame last week on a next day delivery, It should have come on Friday, it did not come on time. I called to see where it was and the delivery day had been changed by the couriers without even telling us! I called the customer service line and was kept on hold for over 25 minutes!!! This was far too long! I was told it would come on the Monday again it did not arrive! Finally after the inconvenience of having to take days off work, lose money, and… Read Full Review

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★☆☆☆☆

“Do not use this company... ”

Written on: 05/06/2017 by 304Horton (1 review written)

Delivery did not turn up on the day scheduled, despite numerous attempts to contact both the courier company and bedworld by phone and email (I was on hold so long I gave up). I took a day off work to be there for the delivery and waited in all day until 6.30pm. I eventually got through to Bedworld and re-arranged delivery (took another day off work) for the Tuesday, as this was the only day that I could be at home. On the Monday got a message from the courier company to say that they were… Read Full Review

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★☆☆☆☆

“Stay well away from this company and the supposedly...”

Written on: 16/05/2017 by Commanche2 (1 review written)

Stay well away from this company and the supposedly customer liason administrator, I had six weeks of stress from tnis person. Once they receive your money that is where customer service stops. If you are unlucky to have problems, as I did beware. I had six weeks of stress with a negative outcome. This person lied and was very muliputive. I cannot stress enough how bad this company is, they deserve to be taken off ebay and closed down. I had six weeks of lies, lost paper work, repeated… Read Full Review

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★☆☆☆☆

“late delivery poor customer service”

Written on: 06/04/2017 by odBlackwell133 (1 review written)

I placed an order being reassured that i could select the date of delivery which was 2 days from when I placed the order. Not only was it not delivered on the day, then told might be out of stock, then told it would be delivered 4 days later... I have yet to see the item… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 31/03/2017 by Katbarnes (1 review written)

Shocking service. The centre rail for the bed frame was 4" too small, mistakes happen so not too bothered. I logged this online the next day and was told a replacement had been arranged. It has taken several emails and numerous calls to be told it is to be delivered today, took the day off work and rang at lunch time to check it was on its way, no they hadn't processed it correctly and it would now be Tuesday!! Having not had a bed for a week now my patience is wearing very thin! Unless you… Read Full Review

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★★★☆☆

“good products & prices but beware”

Written on: 28/02/2017 by Nielsendz70 (1 review written)

The bed and mattress I ordered together are good quality and great price. If you order together though don't expect them to be delivered together. I gave a delivery date and was notified the day before then again no the delivery day of expected time of delivery - I expected both items together but only the mattress arrived at allocated time. On telephoning the company was told bed would be delivered on the day by a different company who did not send out notifications so basically you have to… Read Full Review

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★☆☆☆☆

“Damaged bed frame delivered twice - poor comms/service ”

Written on: 21/02/2017 by leostav (1 review written)

1st bed frame arrived damaged, no number to call so emailed asking for 50% refund to call it quits. 24hrs later received email telling me (no part refund, but they) they could re-arrange delivery 5 days later (sleeping with mattress on floor). I reluctantly agreed even though it would mean another day waiting at home, not to mention having to sleep with mattress on the floor. New bed also arrived (admittedly less) damaged. This meant 2 further trips for the delivery people (different people… Read Full Review

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Simonwebb's Response to leostav's Review

Written on: 21/02/2017

I'm having exactly the same problems. The bed has come badly damaged and they are offering me a £20 partial refund which i think is a joke when 70% of the bed is damaged.

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Leostav's reply to Simonwebb's Comment

Written on: 21/02/2017

It seems that the real problem is that many companies are using the cheapest possible delivery/courier services. I've had untold trouble with deliveries via DPD (separate issue). I don't mind paying a bit more to receive goods in new condition. The hassle and inconvenience of arranging redelivery is untold. I suspect this is why they continue to use them, because the focus is on sales and the hassle and cost to the customer to go through with redelivery means that few actually go through with it and there's little impact on these companies. The only way this will change is if customers speak out about it.

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★☆☆☆☆

“Words can not sum up how awful this company is!!!!!”

Written on: 11/02/2017 by McCormick394 (1 review written)

I was looking to replace all 3 of our family beds. Found bedroomworld online, had great reviews. Ha, what a joke! Think they made them up themselves, can't seem to find how to get on Feefo, funny that. In summary; beds didn't come on set day, bits of the order came on 5 separate deliveries, wasted 2 days off work, spent hours phoning & emailing them and their couriers (who were equally incompetent), "service" team constantly fobbed me off with pathetic excuses, including blaming me for living… Read Full Review

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★☆☆☆☆

“Single Headboard”

Written on: 10/02/2017 by AshleighDougherty (1 review written)

I'd like to write a review on this but have yet to actually receive it. Was due for delivery on the 1st Feb. I have been constantly told by both bedroom world and UK Mail that it will be delivered / has been delivered but needless to say it has never actually arrived. I have now asked for a full refund and am awaiting yet another half heart'd response that leads to nowhere! Would advise anyone to leave well along… Read Full Review

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★★★☆☆

“Website information wrong!”

Written on: 09/02/2017 by Tianna226 (1 review written)

I have no problem with the Maya Wooden bedframe that was bought - that appears to be ok as a product (assuming it doesn't break within a few months) My issue is with the incorrect information displayed on the website. Under "Delivery" the website quite clearly says (in 2 different places) that there is no extra charge for a Saturday delivery. I was charged but went ahead thinking - "That is a mistake, I can sort it out afterwards". WRONG. BedroomWorld just kept saying "That is the charge"… Read Full Review

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★★☆☆☆

“Flimsy rubbish”

Written on: 27/01/2017 by Blackburnj (1 review written)

Ordered new Buckingham 800 divan and head board. No problems with delivery or headboard but mattress is much firmer than expected and had dirty finger marks on it inside wrapping. Divan base is appallingly shoddy. Ordered two drawers, one broken and jammed when arrived. Packaging intact so must have left factory/warehouse in that state… Read Full Review

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★☆☆☆☆

“Disgusting service ”

Written on: 21/01/2017 by Kaylastead (1 review written)

Well am absaloutly disgusted I will never use this firm again i orderd a bed yesteday so after I orderd I threw my old one away as I specifically payed for next day delivery which is ment to be today so here I am sittin here at 7-30pm still waiting for my new bed even tho I've payed for next day delivery absaloutly disgusting not a txt phone call nothink disgusted… Read Full Review

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★★★★☆

“Good service and products.”

Written on: 16/01/2017 by AngelinaDickinson1994 (1 review written)

I was really worried when reading the reviews for this Company and was expecting the same poor service that others have received but thought it was only fair that I give an honest appraisal of my experience. I ordered a bed and two mattresses on the 4th January and requested delivery on Saturday 14th January. Three days before the delivery date I contacted Customer Services to check if my delivery would take place and received a response straightaway which was a little lukewarm advising me that… Read Full Review

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★☆☆☆☆

“Avoid like the plague! You have been warned.”

Written on: 12/01/2017

I ordered a bed frame in the beginning of October 2016 and paid in full. The delivery schedule was two to three weeks. Its now nearly THREE MONTHS (Jan 2017) and I'm still waiting!!! Customer service (through email), is quick to reply however they can not answer your questions regarding an eta. They just give you various excuses for delays. My favorite was that they can not print delivery labels! Come on whats wrong with this company. Terrible so avoid at all costs… Read Full Review

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