Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Ordered a bunk bed but missing the slats”

Written on: 18/09/2016 by JulesB5 (1 review written)

I ordered a bunk bed for my children and received three boxes of parts. Two boxes were identical so I had duplicate parts for some of the bed but missing loads more parts. I contacted customer services who promised to collect the extra parts and deliver the missing parts within 5 working days. That was eleven working days ago and they have still not arrived despite regular chasing. It takes about 30 minutes to get through the customer services queuing system so you need the patience of a… Read Full Review

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★☆☆☆☆

“dissatisfied”

Written on: 17/09/2016 by Keylau172 (1 review written)

ordered a bed and mattress, delivery was scheduled for 2 weeks later. on the day a matterss appeared buyt no bed, when i spoke to their customer service they could not advised when i would recieve the bed but at least a month later. i asked them for an alternative bed but the advisor told me they have no stock of any bed so could not help. when canceling the mattress as no good without bed they attempted to charge £20 to collect even though they had not fulfilled order. i would not reccomend… Read Full Review

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★☆☆☆☆

“DO NOT BOTHER WITH THIS LOT! TERRIBLE SERVICE!!!”

Written on: 15/09/2016 by Raste (1 review written)

I decided to make the jump and order from one of these next day delivery bed companies and what a bloody error that was! On Tuesday we ordered a bed and mattress to be delivered on Thursday so that we had time to build the unit before the tenants arrived on the Friday. Firstly we requested a 15 minute phone call prior to the delivery arriving which we did not receive but luckily we were only 7-8 minutes away when they arrived and called. The big issue was that they only delivered a mattress… Read Full Review

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★☆☆☆☆

“Shocking Service AVOID AVOID”

Written on: 12/09/2016 by Dale1972 (1 review written)

Incredibly unreliable. Do not order form this company despite promises to deliver a bed failed on several attempts. Should you try to get onto customer service you will be surprised that despite calling at the earliest possible opportunity you will be 14 /19th in the queue. This is probably a testament of the incredible poor service given the number of complaints they receive surrounding a shoddy service. Huge mistake. A total and complete waste of time. Do yourselves a favour..Avoid Avoid… Read Full Review

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★☆☆☆☆

“Very disappointing and stressful experience”

Written on: 10/09/2016 by MediMcg (1 review written)

I bought a bed frame and a divan bed with storage from this company. The ordering was a fairly simple online procedure. The delivery didn't arrive on the scheduled day, and when it arrived the bed frame did not resemblance the picture on the website and one of the storage drawer of the divan bed was faulty. After many attempts, I managed to contact them and point out the issues, they were fine on the phone, but I could perceive total disinterest. I was told that they would send a new drawer… Read Full Review

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★☆☆☆☆

“**SHOCKING**”

Written on: 09/09/2016 by Laney152 (1 review written)

I ordered a bed from this company last Wednesday got the confirmation email everything seemed fine arranged for it to be delivered last Saturday and 9.30 in the morning the bed arrived so was really pleased I then proceeded to dispose of my old bed and start to assemble the new one I open all the boxes to check everything was present to find I have one side that is brown leather and king size in length and the other is black leather and 3" shorter (double)I called the customer service team who… Read Full Review

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★☆☆☆☆

“Really painful mattress”

Written on: 05/09/2016 by Martineo94 (1 review written)

The superior open coil mattress is the most uncomfortable thing I have ever sat on let alone slept on. You can feel every single coil when you lay down or move and the outer material is far too thin to cover any of it or protect your body from the coils digging in. I have had to spend a lot of money on extra thick memory foam mattress toppers to make these mattresses usable at all. DO NOT BUY. I have only ever seen mattresses like this in really old hotel/b&bs that have not been updated… Read Full Review

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★☆☆☆☆

“Took my money did not delivery bed”

Written on: 02/09/2016 by Chris-Cole (1 review written)

Literally the worst customer service I have received to date. Ordered a bed to be delivered on a specific date. Bed did not turn up, nor was I informed that the bed would not be turning up. Called up the next day to see what happened, and was told the bed went to the wrong depot. Managed to arrange another delivery date.... again bed was not delivered on this date. This time when i called up they said the delivery was attempted but no one was, which was a lie and I was not contacted by their… Read Full Review

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★☆☆☆☆

“Worst company in the World”

Written on: 25/08/2016 by AdrianMF (1 review written)

Bought two beds which were of such poor quality they collapsed 3 times first night used, offered £14 compensation and then final offer of £50. Not good enough for items not fit for purpose. I will be taking them to small claims court. For others in the same situation I urge you to do the same. It is a simple on line process and the only way to make a company as bad as this to listen. As a further note I reviewed these beds on their website but the website said it would review the review to… Read Full Review

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★☆☆☆☆

“Disappointed and angry”

Written on: 23/08/2016 by JonasCarver410 (1 review written)

I ordered from Bedroom World after glancing at the reviews on another site, which were largely positive. My mistake. The order went through quick enough and I was given a delivery date for the bed and mattress. The mattress arrived but no bed and no explanation as to what was going on. Phoning is pointless, endless queueing with no indication as to if anyone will answer. Messages left using their 'contact us' link go unanswered also. As I had paid by PayPal, I messaged them using the… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 20/08/2016

Quick to take your money and sale you something but that's where the good service ends. The customer service team do not have a clue, they just look on the tracking page that we see and give us that info knowing full well it may or may not happen and will be hearing from us the next day. To give you a good idea when I called to place my order I was number 3 in the queue and when I called to find out where my order was I was number 34. Ordered Mon for delivery Wed, Tue I called to confirm, Wed… Read Full Review

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★★☆☆☆

“delivery not made on date arranged”

Written on: 19/08/2016 by Woodward17 (1 review written)

doubled checked deliver would be on Friday with customer services who confirmed. got email m8d morning of delivery day to say bed has been sent elsewhere and won't be with me till Monday. they also said they had tried to ring me and I had no voicemail facility. complete lie as no calls received and I had voicemail facility. called to complain they first denied delivery had been changed then they agreed yes it is now Monday. told them I had took day off and old bed at tip so what am I expected… Read Full Review

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★☆☆☆☆

“Half a bed delivered ”

Written on: 16/08/2016 by Nors (1 review written)

Ordered a Makayla double bed in cream had it delivered on 15 July 2016, when we opened it up the sides were red mad black?? Despite more than six calls requesting when are the sides going to be delivered, was promised four dates over the last three weeks. Still no sides to my daughters bed. Service for taking your money is excellent but if you have anything part delivered incorrectly I wouldn't hold your breath that they will ever send them. Disappointed doesn't come close, will never use this… Read Full Review

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★☆☆☆☆

“Took money but no beds?! ”

Written on: 12/08/2016

Bought two beds from this website for my sons, ordered over 2 weeks ago. Had to call as received no email or anything from them when i called they said the would deliver on the Saturday so I waited in all day and no delivery?! I called them and they said sorry the beds you've ordered we don't stock anymore!! Do you want to choose another. I asked for a refund as I found the service shocking and no one seems to know what they're talking about! Waited 40min to an hour everytime I had to call… Read Full Review

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★☆☆☆☆

“Shocking customer service & major delivery issues”

Written on: 08/08/2016 by AndrewM2016 (1 review written)

Awful company this. I placed an order a week ago with named day delivery and took the day off work. Payment taken the next day (very quick lol), anyway no other information given. Night before approx 6pm I got a text message saying the order was not going to be delivered, so I rang them up, and after an hour on hold I was told I would get a phone call back from another department, I never got this phone call back, finally I called back and canceled my order. It seemed like the right thing after… Read Full Review

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★☆☆☆☆

“AVOID DO NOT BUY!!!”

Written on: 28/07/2016

Please DO NOT purchase anything from this Website (bedroom world) or their joint website (worldstores) as these are the same company!! Absolutely DISGUSTING customer service...not to mention the troublesome of trying to get through to them after being 20th caller in the queue. Bed was showing as next day delivery but we opted for a date 3 days later that was more convenient, having had an automated courtesy call the evening before to assure us the delivery driver would call with an ETA 60mins… Read Full Review

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Andrewm2016's Comment

Written on: 08/08/2016

Wish I had read this first, same happened to me !!
Shocking customer service.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 24/07/2016 by 1975Christie (1 review written)

I ordered a bed for Saturday delivery, then received a text on Friday evening that something went wrong and the bed will not be delivered as planned. I called them and confirmed the only time I can except delivery is Saturdays. They confirmed it for the following Saturday. Guess what, we waited all day long and the bed never turned up. Since their customer service was already closed and not open on Sunday, I had to wait until Monday morning to call them. I once again have been told that… Read Full Review

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★☆☆☆☆

“WARNING”

Written on: 18/07/2016 by ValentinaMeyer139 (1 review written)

Do not and I repeat do not order from this appalling website, on the first day we only received the mattress, having then waited another week, we received the bed without the slats and screws! The company is an absolute joke! Take my advice and do not order from this website… Read Full Review

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★☆☆☆☆

“Do not use this site”

Written on: 08/07/2016 by 110Fitzsimmons (1 review written)

Crapcrapcrap. Bed did not arrive on date specified after waiting in all day for it and missing out on work and pay… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 27/05/2016 by HeavenKrause424 (1 review written)

Ordered a bed for next day delivery as I needed it quickly. Bed didn't turn up the next day. No call or email to advise me of this. I had to contact them to ask what was happening. Finally got a delivery date out of them which was a week later. Two days later had a email from their couriers saying not to wait in as the order will not be coming. I contacted bedroom world again who told me that I needed to chase it up with the couriers. No joy with the couriers so back on the phone to bedroom… Read Full Review

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