Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Do not use!!!!!!! Disgraceful!!!!!!”

Written on: 22/05/2015 by Donnam156 (1 review written)

I ordered a bed from them on the 03/05/15 and they took the money out of my account the next day. Found it strange as never had a confirmation email, called and after holding for over 20 minutes, finally spoke to someone and they had no trace of my order even though they had taken my money?? Was promised a call back once this had been looked into. Never had a call back so called again, held again for over 20 minutes, spoke to someone and after making a complaint they finally looked into… Read Full Review

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★☆☆☆☆

“A disgrace”

Written on: 09/05/2015 by Faulkner317 (1 review written)

Purchased a single divan bed. Failure to deliver in the agreed day with no contact to explain. After 30 Minutes of waiting someone in customer services explained that bedroom world is not responsible for delivery. Was offered upgrade for delivery the next day which didn't happen and again no contact. The divan finally arrived but the delivery man refused to bring the divan to the flat on the first floor (despite the fact that at ordering point I was confirmed that the service would be done by 2… Read Full Review

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★☆☆☆☆

“Customer Care team is worse”

Written on: 08/05/2015 by Codyw307 (1 review written)

I purchased a bed on 21st April 2015. Delivery was promised on 30th' April 2015. Never received Divan bed. After calling several times (phone on wait 20 minutes every time) and dropping emails only answer was " We have sent and Arrowxl Courier is holding that and we will request them to call you and drop it" But it is 8th May 2015 , no progress so far. I am going to cancel this order… Read Full Review

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★☆☆☆☆

“Terrible construction, chipped paint, no customer...”

Written on: 08/05/2015 by Gwen77 (1 review written)

We ordered a trundle day bed and received it a day late. But the real problems were with the construction. The screws could not be aligned with the holes, the construction was so bad it was a joke. The missing screw and broken piece were small issues compared with the actual impossibility of putting it together. We could not get through to customer services so we have not yet had a response to our email. The bed is now in our front garden, a huge piece of rubbish, with two mildewed mattresses… Read Full Review

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★★★★★

“Brilliant service”

Written on: 01/05/2015

I placed my order then decided to read the reviews, i must say that i was rather worried after reading the bad reviews but i needn't have been. Ordered the Wagner bed frame and memory foam mattress on the Wednesday to be delivered on the Friday and lo and behold they were both delivered on the Friday, thankyou bedroom world i would definitely order from you again… Read Full Review

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★☆☆☆☆

“Absoloutley disgraceful!”

Written on: 29/04/2015 by Jenna469 (1 review written)

We ordered a double wardrobe with two glass mirrors on the 2nd April. A week later the mirrors were delivered smashed. We then asked for a replacement and a week later, Bedroom world delivered the wrong doors! A third time, we asked for the correct mirrored doors and waited on site but the delivery company didn't turn up! The next day, we arrived at the property to find that the mirrors were on the floor yet again smashed!!! Absolutely shocking service from the delivery men who can't even… Read Full Review

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Gwen77's Comment

Written on: 08/05/2015

We agree with this review: our day bed was so badly constructed we could not align the screws , one of which was missing. The paint was chipped and the mattresses were filled with crinkly material and smelled of mildew. The bed is now in our front garden . We have had no response from the company. Do not go near this company.

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★★★☆☆

“Good bed shame about the delivery”

Written on: 25/04/2015 by Fagangk149 (1 review written)

Ordered double divan bed on 20th April del was due on wed 22nd April , del didn't arrive until Saturday 25th April . Delivery firm at fault ( arrow xl)… Read Full Review

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★☆☆☆☆

“The worst distance seller I have ever used. ”

Written on: 25/04/2015 by ulNelson327 (1 review written)

Failed to deliver on the day confirmed. Failed to deliver within the advertised timescales at all. Failed to deliver all of the components on the same day. Failed to deliver undamaged components. Bed not as described on website, a bed described as Oak in their wooden bed range is actually oak veneer on chipboard. Bed returned for refund. Next day same bed redelivered, well left outside the house. Their courier, XPD, is truly awful. You can't phone them, they don't answer. You can't email… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 24/04/2015 by Tobinrq298 (1 review written)

We ordered the goods then received a phone call from servico wanting to fit the products, I explained they had been dispatched and were with the courier service, after been sat in the depot for 5 days we then spent over 30 mins on hold trying to contact customer service, I sent two emails to which they never replied. Eventually they answered the telephone, but no apology or customer care. We were told the item was too big and needed an empty lorry !!!! It is a double wardrobe, what are they… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with.”

Written on: 17/04/2015 by Louangela (1 review written)

I ordered a small double bed and mattress for my new flat. I picked the next day delivery. Quite surprised they offered this service but it cost £20 so didn't question it. Waiting in all day no call no contact what so ever. As the day progressed I was suspicious that I hadn't had any contact. So I called and they said that they didn't know why it hadn't been delivered but they would look into it. They later got back saying my postcode was 3-5 days for delivery. I complained that I had taken a… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 08/04/2015 by toberton (1 review written)

Ordered a bed frame from Bedroomworld.co.uk last week, website gave me several date options for delivery so I picked one approx 6 days after ordering. Got a phone call yesterday evening saying the bed was actually out of stock and they apologise but wouldn't be available til late June! Rang them back but customer services had already closed and sales couldn't help me. Rang them again this morning and the lady at customer services was actually very polite. Found another bed-frame I liked and… Read Full Review

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★☆☆☆☆

“horrendous company!!!!”

Written on: 06/04/2015 by lynbe (1 review written)

I ordered a bed to be delivered on a Saturday therefore paid an extra 30.00!! the bed never arrived and I was unable to get through to customer services and after many many emails that I sent I have never had a reply!!!! I am waiting on a refund that is apparently due to go into my account in the next 3-5 working days. I would never use this company again the service is appauling… Read Full Review

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★☆☆☆☆

“Product fine but dreadful delivery and customer service”

Written on: 06/04/2015 by WaN1 (1 review written)

Ordered a headboard for delivery on a specific day (as offered at checkout), waited in all day but no delivery. Eventually got through on the phone, person said they would arrange for delivery the next day before 12 noon. Waited in again and again no delivery. Went out and by pure chance came back as they were delivering the headboard (around 2:30). Didn't receive any of the promised emails, calls or texts to confirm delivery. Emaled to complain and got the standard brush off reply. Their… Read Full Review

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★☆☆☆☆

“Simply the worst”

Written on: 28/03/2015 by Zaniyahb269 (1 review written)

Broken promises, incompetence, wasted days off work for delivery and wrong items shipped. Words fail me with how bad this service is and I will never touch them again and highly recommend you do the same. ..... and they have the cheek to change £25 for delivery!… Read Full Review

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★☆☆☆☆

“Bedroom furniture arrived on the wrong day damaged. ”

Written on: 07/03/2015 by CaitlinThurston4 (1 review written)

Bedroom furniture arrived on the wrong day & damaged. Then the replacement which was orderd for the following Monday did not arrive the delivery customer services department do not answer the phone or they pick the receiver up & then put it down when you leave a message the do not call back it is lick a lottery when your furniture will arrive paid a lot of money for a very bad service… Read Full Review

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★☆☆☆☆

“Not as advertised!!!!”

Written on: 04/03/2015 by 474Mooney (1 review written)

Wish I had read the reviews before ordering from this firm. Ordered tv bed to be told not in stock. Ordered another just for the same to happen again. Next option would cost a further £260. Very disappointing. They should not advertise goods which are not available. No way to run a business. Stock should be checked and confirmed before advancing any order!! Basic stuff. Don't waste your time with Bedroomworld… Read Full Review

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★☆☆☆☆

“I won't order again! ”

Written on: 27/02/2015 by Samuelx337 (1 review written)

We ordered a mid sleeper bed and mattress for our little boy, selected the delivery date and expected the goods to turn up as specified between 8am and 6pm. Their selected courier company, XDP Express tried to deliver at 11.30pm! I tried to call BW several times and I was reassuranced delivery would arrive before 6pm. I emailed to cancel the order and the bed arrived the following day. I then had to phone back a day later, once the bed was built to complain about the mattress depth they'd sold… Read Full Review

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★☆☆☆☆

“Promised next day delivery is a joke.”

Written on: 21/02/2015 by ekGauthier1986 (1 review written)

Ordered an electric bed for an elderly relative on Thursday 19/02/15, which sales girl said was in stock and available for next day delivery on Friday 20/02/2015. No sign of delivery on Friday, and web site order tracking says awaiting shipping. Only the sales team on the phones when trying to contact them, and they are not interested if it is not a sale. They say there is no one in customer team until Monday, and cannot help. Is this terrible service, or am I old fashioned ? If I had known of… Read Full Review

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★★★★★

“Kestrel bed and mattress ”

Written on: 09/02/2015 by ChristinaBanks1993 (1 review written)

Excellent customer service and great product. I recently moved home, but my planning was shocking. I left my order until the last minute and to top it off I gave the wrong address (by three flat numbers). I rang bedroom world on the day of delivery to amend but given this was within one hour of the bed and mattress being delivered, they contacted the delivery driver switched the order and all arrived without a problem. The bed was incredibly easy to put together and I had the best nights sleep… Read Full Review

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★★★★★

“Fantastic service and product”

Written on: 08/02/2015 by pjackson (1 review written)

We ordered a bed in a hurry without reading any reviews - started to have misgivings when reading some of the reviews on this site - our experience however was great - delivered within the timescales and was easy to build - couldn't fault… Read Full Review

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