Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID, AVOID, AVOID AT ALL COSTS”

Written on: 09/02/2016 by Kristint1 (1 review written)

What a shambles of a company. Bed (mid-sleeper) ordered for next day delivery, arrived 5 days later with damaged ladder steps. Numerous phonecalls later (waiting 30-45 mins on hold per call), and after being cut off a number of times, we still have no steps so cannot finish putting the bed together. Watchdog complaint form sent so keep your eyes peeled for this company on the tv. I have only given a 1 star rating as I had to to complete the review. Would give no starts if I could… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 09/02/2016 by Geovannix40 (1 review written)

Do not use this website. Ordered 3 beds with next day delivery. Arrived on 3 separate occasions, ranging from a week to 3 weeks late. Everyday the company assured me that the product would be delivered that day. One bed came without slat holders, that was 2 months ago and I'm still waiting for them. Again, the company reassures me they're on their way. Absolutely awful service. DO NOT USE… Read Full Review

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★☆☆☆☆

“Disgusting customer service awful company”

Written on: 09/02/2016 by SkylerHooper (1 review written)

This company bedroom world is absolutely appalling. I placed an order for delivery on the 4th February had confirmation by yext and email that it was out for delivery, waited in all day for the bed to be delivered, 2 men and a van came around 3.30 to deliver the bed stinking of alcohol, they went out to the van to collect the bed and came back saying the bed wasn't in the van and to call the depot. I spoke to someone and they said there had been a mix up and assured me the bed would be… Read Full Review

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★☆☆☆☆

“Disgusted ”

Written on: 08/02/2016 by Laylahr471 (1 review written)

I ordered my mattress early in the week. On the website it asked what day I would like it delivered. I chose the Saturday which was 5 days away. I got an email on the Friday saying it had been dispatched. So waited in on Saturday from 7am (which was the time slot) at 1pm no sign of delivery. So I rang up bedworld, was on hold for 15 mins.. So rang again.... On hold again... Got cut off... Rang again. From 1pm I tried to speak to someone and finally it was 4.10pm and they said there was a delay… Read Full Review

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★☆☆☆☆

“Shocking service, awful company, steer clear!!!!”

Written on: 06/02/2016 by O'Neil480 (1 review written)

Ordered bed for next day. Text to say it would not be delivered and someone would call. No call. Call customer services, disinterested staff don't take order details and say someone will call.....nobody called. We call again next day and phone gets put down twice! Finally get through to someone that tells us the bed is out of stock! Order cancelled. Shocking company… Read Full Review

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★☆☆☆☆

“They carry no stock. They do not deliver on time....”

Written on: 05/02/2016 by ttBoone341 (1 review written)

They carry no stock. They do not deliver on time. They fail to process refunds. … Read Full Review

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★☆☆☆☆

“Avoid at all cosrs”

Written on: 03/02/2016 by James110 (1 review written)

Delivered half a bed, no reply from emails in 48 hours still waiting. After being on hold for 1 hour got cut off, same again after another 45 min wait. Evenly got through to an unhelpful Starr member how promised a call back within 4 hours still waiting 24 hours on… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 03/02/2016 by Loveyo385 (1 review written)

I ordered a bed and mattress for Saturday 2nd Feb 2016, I paid for SATURDAY delivery as i work all week, I got an email confirming it would be delivered Saturday as arranged. Then i received an email, whilst i was in work saying it that both parcels would be delivered on Monday 1st Feb... Hang on I ordered Saturday Delivery and paid for that privilege as im in work all week. So i phoned them... 37mins i waited on the phone trying to contact them. so i ended up sending an email explaining that… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 02/02/2016 by Thorntonra203 (1 review written)

Needed a bed urgently for my dad coming out of hospital and having to sleep downstairs. Ordered from this place. Pid for choice of day delivery. Waited all day till at 6,30pm was forced into ringing them . After being in a queue for 40 minutes eventually spoke to someone who told us there had been a piece missing and it had been returned to the warehouse. It was a divan bed and headboard. How could anything be missing. Why didnt they ring and let me know. They said they would ring me after 8am… Read Full Review

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★★★★★

“Excellent from start to finish - white metal double bunk”

Written on: 30/01/2016 by CBL51 (1 review written)

I read reviews online after I purchased my bunk beds. The reviews really worried me but I had no reason to worry as this company were great from start to finish. Really nice and well made bunk beds for £220?? Yes!!!! This came with next day delivery and two mattresses and two pillows. They came the next day and the delivery men called 1 hour before arrival which was 10am. I was told delivery could be between 7am and 7pm and I knew I would have to wait in. The delivery men were really… Read Full Review

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★☆☆☆☆

“DONT DO IT!”

Written on: 26/01/2016 by Shabs67 (1 review written)

I ordered a bed from Bedroom World (or Worldstores as they are otherwise known), now 5 days ago on the 21st of Jan. I was told at the time it would be delivered within 24 hours. MORE than 24 later I was emailed to be told It was unavailable and I had the option to either pick something else or get my money back, but I couldnt email THEM back to confirm, I have to call which I was reluctant to do as I know they take forever to answer and it's costly. However, I had too so as I thought, after… Read Full Review

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Shabs67's Response to Shabs67's Review

Written on: 27/01/2016

A week has now passed and I still dont have my money!
Pirates!

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★☆☆☆☆

“Poor service and products”

Written on: 21/01/2016

Bought a bed frame, mattress and duvet from Bedroomworld and was disappointed with the service and product quality. The items arrived in separate deliveries - which is fine though they told me they'd arrive on the same day - they didn't. Their tracking service gave no hint as to where my missing items were. I've contacted them a few days ago and still not heard back regarding the whereabouts of my missing items. The bed frame itself was fine to assemble until it came to the wooden slats which… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 17/01/2016 by Elisa398 (1 review written)

This was by far the worst online shopping experience ever. I tried to cancel, goods still sent. I was promised a refund....still waiting… Read Full Review

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★★★★★

“Fantastic all round!”

Written on: 12/01/2016 by pickles855 (1 review written)

Ordered a Superking Dura bed requiem mattress divan set with intrepidation but Bedroom World surpassed all expectations. Placed the order online on a Thursday afternoon.Confirmation of order received within a few hours and a tracking confirmation received next day. Phone call received on Monday at 10.15a.m. to say would be arriving within an hour. 30 minutes later two delivery men arrived and helped ensure the order was safely placed into premises. Entire order was received in excellent… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE ”

Written on: 07/01/2016 by 365Almeida (1 review written)

Do not purchase beds from this company. I purchased my beds early December they were supposed to arrive few days later. They did not arrive . When I tried to call customer services I was waiting for a considerable amount of time before they answered the phone, they were vary unhelpful. A couple of weeks passed as it was Xmas could not get through to them at all.. I received a phone call from a member of the team who advised me that my beds would be delivered on the 6th Jamuary 2016… Read Full Review

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★☆☆☆☆

“Don't use this company!”

Written on: 26/12/2015

Placed an order on 14/12 to be delivered on 16/12. I was expecting several items, and all but one item turned up. So now I am a bed missing, and on the tracking information it states that the bed is 'awaiting shipping'. I left it a couple of days to see if it arrived. But no! So on 18/12 I telephoned but gave up after being on hold for 45 minutes. Tried again later that day, but gave up after 30 minutes on hold. So I sent the 'contact us' form every day until the 21st. Telephoned again… Read Full Review

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★☆☆☆☆

“Website shows £322.48 for bundle go to check out and...”

Written on: 23/12/2015 by KatelynnMunn (1 review written)

Website shows £322.48 for bundle go to check out and shows £364.98. Both prices are plus delivery. Call to query and quoted over £450 plus delivery. And I have pictures of the items. Rudely hung up on twice DO NOT DEAL With them !!!!… Read Full Review

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★☆☆☆☆

“Do Not Use This Company”

Written on: 18/12/2015 by KarenCowell (2 reviews written)

I ordered a single bed, mattress and waterproof mattress protector from BedroomWorld for my Dad. He has had a serious stroke and is being discharged from hospital in three days to my home. He will have (well, he should have had) a bed downstairs as he cannot climb the stairs. Or walk or talk for that matter. I spoke to a lovely chap, placed my order with guaranteed delivery two days later. The bed arrived as promised - it's a white bed and there's lots of white chipped off the corners - despite… Read Full Review

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Karencowell's Response to KarenCowell's Review

Written on: 18/12/2015

Update - I messaged the CEO directly through LinkedIn and within two hours got an apologetic email from the company saying they'd ordered the mattress and that it will arrive the day after my Dad is discharged and offering me a partial refund. I'm still furious as this doesn't help my Dad and they didn't do as they promised but if you're struggling to get in touch with the company emailing Joe direct seems to do the trick.

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★☆☆☆☆

“terrible customer service”

Written on: 14/12/2015 by 22fedup (1 review written)

I expected my order of 3 beds and mattresses to be delivered today. I received a text from bedroom world saying unfortunately due to their carriers having a problem this would not happen. Whilst I was reading the text a delivery driver called to say he would be ariving in 15 minutes with my order!!! When he arrived he was missing a double mattress which he said wasn't in the depot for delivery. I have called bedroom world and after waiting 33minutes for my call to be answered I was told by… Read Full Review

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★★★★☆

“A Happy Customer”

Written on: 11/12/2015 by Bridget1947 (1 review written)

Ordered Bed frame and King sized mattress on Saturday evening for delivery the following Wednesday. Tuesday received automated call confirming despatch for next day. Delivery company phoned on Wednesday 10 mins before arriving, all items delivered correctly. Downside, no email received confirming order and could not get through on phone to customer services. I would however use them again… Read Full Review

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