Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Liars and unreliable”

Written on: 17/12/2014 by agedboy (1 review written)

Ordered bed set almost 3 weeks ago which was supposedly available for next day delivery. Chose a delivery date two weeks later instead. The order was paid for and delivery date confirmed. I took the day off work - nothing arrived and had no contact from Bedroom World. Tried to Call customer service but they were closed (close at 6pm). Tried to call customer service next day (Saturday) but customer services is not open at weekends (although they deliver Saturdays according to their… Read Full Review

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★★★☆☆

“Bed good , delivery not!”

Written on: 16/12/2014 by Gary220202 (1 review written)

Ordered bed on Wednesday with delivery advised as Friday. Time taken off work but no show. But tracker showed that packages in Aberdeen warehouse!Called local delivery office who must be the only courier not to be working on second last Saturday before Christmas- no one available. Called BedroomWorld who couldn't do anything but was promised that we'd be called by area manager-no call, shock! On Monday I advised that I would collect from depot, tracker advised that it was out for delivery so… Read Full Review

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★☆☆☆☆

“Avoid at allc costs”

Written on: 15/12/2014 by Benb098 (1 review written)

I ordered a single bed from this company only because it was 48 hour delivery, all seemed well until the actual delivery day when we received an e-mail saying delivery would be two days later, bed did not arrive, contacted Bedworld after nearly 30 minutes trying to get through, promised bed would be delivered the next day, needless to say it did not arrive despite being assured the courier was out until 6pm delivering, finally got in touch with them again this morning when we were told the bed… Read Full Review

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★☆☆☆☆

“Did not deliver twice. Refund promised...WHERE IS MY...”

Written on: 09/12/2014 by barkerj63 (1 review written)

I have recently moved home and needed a new bed for my three year old son. I saw a nice bed on the website and decided to go for it. I paid and selected my delivery date. I waited in all day...but no bed. I called up and spoke to a customer service adviser who, after looking into the situation, stated "Oh no, I hate it when they do this". She then explained that there was a problem with the labels on the boxes and assured me that the bed would be delivered the next day. By around midday the… Read Full Review

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★☆☆☆☆

“Technically incompetent”

Written on: 05/12/2014 by Ortegayr493 (1 review written)

Their website is slick, clean and well set out. Nothing else is. Failed deliveries, lied to on the phone, not called back ever, clearly areas of the company that do not talk to each other. "Named day delivery" is a downright lie. Just find someone else - almost anyone. Find a retail store and pay the money for delivery from stock - it will be worth it. My favourite part of my purchase with them - after cancelling the order, they still attempted to deliver it… Read Full Review

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★☆☆☆☆

“Very poor delivery service & non existent customer...”

Written on: 19/11/2014 by Mrsolive (1 review written)

Purchased a bed frame & mattress, and arranged delivery for a week in advance, as needed to get the day off work. Received an email 3 days prior to delivery saying all in order, so on the day we got rid of our old bed in preparation for the new one coming. By 4 o'clock nothing had turned up, when we rang to find out what was going on, told that 'oh, its not coming'. We were told someone would find out what had gone wrong and would ring us. No-one rang. Eventually we rang and were told it would… Read Full Review

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★☆☆☆☆

“Delivery awful and broken bed!”

Written on: 15/11/2014 by saraleighuk (2 reviews written)

We needed a new bed and wanted one a specific height due to my disability and found just what we needed. Ordered and paid extra for a Saturday delivery, had a bad feeling the day of delivery as the courier tracking had minimal info so tried to call after sales but they're shut, and called the couriers 6 times without an answer. Husband had already taken down our bed so had to put it back up and call after sales on Monday. After sales refunded the delivery and re-arranged delivery for a suitable… Read Full Review

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★☆☆☆☆

“Big fat fail”

Written on: 07/11/2014 by Truley (1 review written)

Failed to delivery my bed order in two days (i ordered next day as i was moving in at short notice) v little contact from them, tried tracking my order but 12 hours later it still showed as at delivery stage. Managed to get through to their "customer service" and spoke (or tried to when she didnt) to the rudest woman on the planet who constantly talked over me and read from her script, "our terms and conditions,/we do not guarantee /our website blah blah blah) i expected a "computer says no"… Read Full Review

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★☆☆☆☆

“Faulty goods delivered - no answer to complaint!”

Written on: 07/11/2014 by Rye88 (1 review written)

Ordered a bed frame that arrived on the date promised. The packaging looked in an alright state although there was a hole in that had been taped back together by, im assuming, the courier service. Upon inspection the metal frame is battered to hell and half of the screws and fixtures were missing. The frame was packaged terribly with no extra padding on the frame ends (which have arrived damaged, it looks like it has been dropped with some force) and all of the fixtures (screws, bolts etc.)… Read Full Review

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★☆☆☆☆

“dont expect your delivery when you planned for it to...”

Written on: 07/11/2014 by Clare494 (1 review written)

I ordered my bed on the website and organised for it to be delivered on a certain date. I put off all of my plans to make sure I was in the house all day, my bed never arrived on the set day. When the company was contacted by myself they couldn't answer why they had given a specific day for delivery and couldn't see this through. They do not reply to emails and all the worker on the phone could do was give the delivery charge back and tell me 2 other days it could possibly arrive… Read Full Review

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★☆☆☆☆

“Lynk Wardrobes”

Written on: 03/11/2014 by Vinky (1 review written)

No rating can be given. Would definitely not be buying from this store ever again! The website says next day delivery, we ordered our furniture over 2 weeks ago and still waiting for some of it to be deliverd. I took a week off work for only to have one part of the furniture arrive, after that there were phone calls made every day to chase up the remaining furniture only to have it delivered a week later with a part missing and still waiting for it. Lynx wardrobes definitely not value for… Read Full Review

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★☆☆☆☆

“Absolutely useless worst customer service experienced...”

Written on: 30/10/2014 by 1947Davidson (1 review written)

I received the items eventually not next day as advertised but the day after. Lucky I had the extra day off work otherwise it would have been a right pain. I have 2 small sets of drawers, wrong colour and one large set of drawers already rewrapped with a damaged front drawer panel inside chipped. I have sent three emails so far, two saying can I return the wrong colour chest of drawers no response and one showing the faulty part still no response. I get the impression they really don't give a… Read Full Review

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★☆☆☆☆

“Don't bother buying anything”

Written on: 23/10/2014 by Danni.turner (1 review written)

This company sells faulty products, does nt give refunds. My ottoman bed broke and I phoned up the ladie said "we will send the part to repair it" then I heard nothing phoned up again " you will get a new bed but you will only get 4 months warranty because you've used that bed for 8 months" so I thought fine better than a broken bed. Get the new bed. There was bolts missing, delivered late, doing parts and the handle was broken. I phoned up and said " we will replace it" so I said what's the… Read Full Review

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★☆☆☆☆

“Do not believe next day delivery!”

Written on: 01/10/2014

I ordered a bed and a mattress for next day delivery and the next day at 5.30pm (having stayed in all day waiting for delivery) I get a text message to say delivery was now going to be in 6 weeks time! When I tried to call they had closed! I emailed the company thinking there had to be a mix up as the website advertises next day delivery, and even let me choose a delivery day but I was told the bed was out of stock! However the mattress should arrive (which clearly was pointless without the… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs!!!!!!”

Written on: 16/09/2014 by qkParsons464 (1 review written)

I ordered a matrass as we were having people to stay. I ordered it on the Wednesday afternoon and paid for it to be delivered on Friday. Having taken a day off work, I waited for the delivery. It did not arrive and I did not hear a thing from Bedroom World. When I called in the afternoon to ask about the delivery, I was told that "obviously it would not be arriving today" and that I was too late for Saturday delivery and should have phoned earlier! I requested a refund and was told this would… Read Full Review

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★☆☆☆☆

“Worst customer service EVER!”

Written on: 29/08/2014 by MsKaz (5 reviews written)

Where to start with Bedroom World. Firstly, the delivery of my bed was over a week late. When I opened the box, the wooden bed frame was split. I emailed Bedroom World, received an apology for the damaged bed within 2 days asking me to email photos of the damage and informing me they would reply within 48 hours of receipt. I emailed the photos 9 days ago. I still haven't heard back from them. I have contacted them twice in the last week once via email and once via their online contact form… Read Full Review

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Worldstores's Response to MsKaz's Review

Written on: 01/09/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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★☆☆☆☆

“charged for non-delivery”

Written on: 29/08/2014 by syJohnson370 (1 review written)

Bought a Corona Distressed 2 plus 2 Drawer Wide Chest for which I effectively paid £145. The night before its delivery date I get a phone call from Bedroomworld advising it was no longer in stock. Despite many phone calls and e-mails no refund to my account has been made. Try calling their number and for anything except sales you will not get through. (sales will refuse to transfer you) … Read Full Review

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Worldstores's Comment

Written on: 01/09/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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Jeff Hall's Comment

Written on: 01/09/2014

This is your block standard reply to the hundreds of complaints on the internet. Purporting to sell goods you do not have and taking money for them without refunding the customer is nothing less than a crime.

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★☆☆☆☆

“Dont ever use Bedroom world, you will regret it!”

Written on: 22/08/2014

I have never written a review of an internet site before as although i havent had great service sometimes i have never had the downright abysmal service i have had from bedroom world. We bought a bed from bedroom world with the promise of next day delivery asnd a reasonable price. We are seriously regretting this now. Not only did the bed turn up a week late, it had no instructions, parts were missing, the bed itself had huge gouges out of the wood and above all it was the wrong bed! They had… Read Full Review

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Worldstores's Comment

Written on: 22/08/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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★★★★★

“Wow Excellent”

Written on: 20/08/2014 by jodiem3646 (1 review written)

What a fantastic single bed frame. I ordered the Florence single white wooden bed frame and after reading the reviews i was worried. The bed frame is excellent quality very strong and was on sale for £74.99 so i am very happy with the purchase. The delivery DPD was brilliant arrived within the time frame and received all the relevant emails to confirm this and also texts to confirm the delivery time and status of the order. I would recommend Bedroom world to all my friends and family WELL… Read Full Review

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Worldstores's Response to jodiem3646's Review

Written on: 22/08/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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Saraleighuk's reply to Worldstores's Comment

Written on: 10/12/2014

They weren't complaining?! This makes me believe they ever read the comments and know how bad their service is so just respond with apologies

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Jeff Hall's Response to jodiem3646's Review

Written on: 02/09/2014

Your site alleges next day delivery so why would you read the reviews after your order ?!!! - unless of course as with real customers the bed etc never turned up.

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★☆☆☆☆

“Terrible Service”

Written on: 20/08/2014 by Watercooled81 (1 review written)

Ordered a Bed Frame and Matress. Order 11th August and chose delivery 18th, no indication about limited stock etc. Received confirmation emails etc. Then received notification cant deliver on the 18th, and will now be delivered on the 19th. So ended up taking another day off work and wait in for an order that did not arrive. Called during the day as for an update, promised call backs that did not happen, was told the matress was out of stock so needed to be made. Chased again on the 20th to… Read Full Review

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Worldstores's Response to Watercooled81's Review

Written on: 21/08/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

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