Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Very poor customer service”

Written on: 27/05/2016 by HeavenKrause424 (1 review written)

Ordered a bed for next day delivery as I needed it quickly. Bed didn't turn up the next day. No call or email to advise me of this. I had to contact them to ask what was happening. Finally got a delivery date out of them which was a week later. Two days later had a email from their couriers saying not to wait in as the order will not be coming. I contacted bedroom world again who told me that I needed to chase it up with the couriers. No joy with the couriers so back on the phone to bedroom… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/05/2016

I ordered a bed and headboard 2 weeks ago and selected a delivery date for a week later, paid 25.00 delivery. When I received my tracking email the delivery date had moved forward by another week, when I phoned to query this they said because I live in Scotland (central not the highlands) that was the next available date. So that was going to be 2 weeks I had to go without a bed to sleep on!! I then got a text from the delivery company saying their next available delivery date was in another 2… Read Full Review

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★★★★★

“buckingham 1200 divan bed”

Written on: 10/05/2016 by sallyann65 (1 review written)

Although I didnt work out where clips join divan the bed is very comfortable. The bed arrived on time and the two delivery men were brilliant they carried the bed upstairs which I couldn't have done alone although we are not able to write their names I thankyou both for your kindness… Read Full Review

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★☆☆☆☆

“Customer service appalling ”

Written on: 08/05/2016 by Kirkpatrick23 (1 review written)

I ordered a bed frame and mattress which were in stock on their website for delivery 10 days later. A week before delivery I had a text to say the frame was intact out of stock and would now take 6 weeks to deliver. I had already cleared the bedroom and so now have no bed for my daughter. So you can;t trust their website for availability of the goods. They are impossible to contact satisfactorily - no phone contact - and it took 10 email exchanges to actually get them to answer my question -… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE!! COMPLETELY INCOMPETENT COMPANY”

Written on: 29/04/2016 by lisabartholomew123 (1 review written)

I ordered a bedframe and mattress from bedroom world and paid for next day delivery. The goods were delivered 3 days later. We soon realised that the bedframe had arrived minus the mattress slats. My husband immediately called the courier, who advised him to wait as they often deliver packages separately. The slats did not arrive. By this point, my husband had erected the bedframe and glued it together in our bedroom, meaning we now had no bed to sleep on as we couldn't take the bedframe apart!… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 21/04/2016 by jes11 (1 review written)

They got all the delivery dates all wrong. Rude customer service, very unhelpful. Failed to tell me that my delivery would arrive in more than two parts… Read Full Review

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H123456's Response to jes11's Review

Written on: 07/05/2016

Tell me about it i had my bed changed 3 times and still in bad condition thats why i will never shop from anywhere that sounds to good to be true stick to the high street retailers might be a few hundred extra but worth the hassle free

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★★★★★

“Maya wooden bed frame. ”

Written on: 13/04/2016 by Meganarcher12345 (1 review written)

Read a lot of nagar ice reviews on bedroom world. My experience was very good. Delivery came the day it was suppose to and I got a call an hour before they arrived. The bed Wasn't the easier to put up. Took around 2 hours. Once was up was very nice. Seems very steady. Would recommend. Was definitely worth the money… Read Full Review

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H123456's Response to Meganarcher12345's Review

Written on: 07/05/2016

Are you sure you aint costumer service cause they intend to do that to have more 5star ratings like one rating i read was the same costumer service representative i spoke to on the phone

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★☆☆☆☆

“Damaged and missing items”

Written on: 11/04/2016 by 28Grantham (1 review written)

Delivery turned up Driver explained that the goods are have damaged packaging.I should have rejected the whole delivery and read the danger signs,but I managed to find some bits that seemed ok.Took photos of all items and emailed them to Bedroom world with explaination.Now awaiting outcome.Looking at the reviews it seems a common problem.As of now I would recommend you avoid this or any similar internet company as it has never been easy to shop on line unless you are the owner of the… Read Full Review

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★★★★★

“Relief after reading reviews ”

Written on: 09/04/2016

We ordered a bed as a bit of an emergency as this company offered next day delivery. THEN I read these reviews which got me into a panic. However we ordered at about 6pm on Thursday night and the bed was delivered at 830 on Saturday! Put up by 10am. We were lucky to be first on the list but I felt I needed to review to say that it's not always bad! Really happy with quality of bed considering the amount we paid… Read Full Review

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★★★★★

“Relief after reading reviews ”

Written on: 09/04/2016

We ordered a bed as a bit of an emergency as this company offered next day delivery. THEN I read these reviews which got me into a panic. However we ordered at about 6pm on Thursday night and the bed was delivered at 830 on Saturday! Put up by 10am. We were lucky to be first on the list but I felt I needed to review to say that it's not always bad! Really happy with quality of bed considering the amount we paid… Read Full Review

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★☆☆☆☆

“Shocking customer service- AVOID!”

Written on: 08/04/2016 by kel_wright (1 review written)

Ordered 2 pieces of furniture one was for next day delivery and the other 10-14 weeks. Heard nothing for 3 days so called them and on hold for 20 mins, the guy told me the piece due for next day delivery was coming the next day. The other one was discontinued now. They had already taken my money. Said They would reimburse it. If I never called I don't know if they would have done! Waited in the next day for the other piece and which was supposed to arrive before 7pm, on their tracking website… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 06/04/2016 by canasara (2 reviews written)

I ordered a bed base and headboard on Sunday. On Monday I received an email confirming dispatch, stating that the items would be delivered on Tuesday. Thinking that everything was fine, on Tuesday my husband took our old bed to the recycling centre in order to make room for the new one. It's Wednesday now and it still hasn't arrived. A number of calls to Customer Services has clarified little other than that we MIGHT get it tomorrow... I'm disabled and spending another night in my chair… Read Full Review

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★☆☆☆☆

“DON'T ORDER FROM HERE”

Written on: 05/04/2016 by AryannaHampton (1 review written)

We ordered a bed frame and mattress and once we put the bed frame and found marks where the leather frame had been torn, we then took the mattress out of the double layered plastic we then noticed a rip in the corner which had mud around it. We then called up customer service and after waiting for 20 minutes on hold we spoke to a adviser which said the call out charge to collect the mattress it 40 pound and they want photos of the rip and these will be looked at its a nightmare I will not be… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 31/03/2016 by CHELSEA3 (1 review written)

PLEASE DO NOT BUY FROM HERE! TERRIBLE WEBSITE!!!!!!!!!!!! I bought a bed and a mattress for NEXT DAY DELIVERY but did not recieve an email confirming it was despatched. I rung up and the man i spoke to said it is 100% going to be delievered tomorrow BOTH BED FRAME AND MATTRESS. however, an hour later i get a text saying the mattress is not going to be delievered and would have to wait another 5 days at the earliest for the mattress. ABSOLUTELY RUBBISH!!!!!! I have actually reported this… Read Full Review

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★☆☆☆☆

“Bed not delivered - no contact”

Written on: 23/03/2016 by 287Wood (1 review written)

Wish I had seen this page before ordering, spent £350 for a bed delivery on Saturday, wasted the entire day waiting for delivery that never came. No contact from anyone. No response to email and their phone line is down. This company needs to be put on watchdog and investigated, absolute joke. … Read Full Review

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H123456's Comment

Written on: 28/03/2016

Thats terrible my bed came but broke within 2weeks and everytime i call they dont answer they cut you off and they say someone before owned the company and gave it a bad name

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★☆☆☆☆

“Said they delivered on a Saturday - didnt happen Said...”

Written on: 21/03/2016 by 440Peterson (1 review written)

Said they delivered on a Saturday - didnt happen Said the items were in stock - they were not Said they would email or text when delivery on way - didnt happen Recommendation - stay away from this lot - appear to be a bad outfit … Read Full Review

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★☆☆☆☆

“appalling service apart from taking payment !”

Written on: 14/03/2016 by Cassiem1972 (1 review written)

ordered bed and mattress to be delivered on sat. They text on fri to say all ok. Sat morning called to say no delivery that day. Then a mattress arrives( but no bed) 1 hour after their phone call. Now on phone for 45 mins waiting to speak to someone. My advice pay the extra from a reputable firm!!… Read Full Review

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★☆☆☆☆

“Take your money & have no record of your order! DO NOT...”

Written on: 10/03/2016 by PaulB127 (1 review written)

Goods ordered & paid extra re delivery on-line. Received my email order confirmation inc a purchase order code. No further response' following lengthy phone calls to be advised they have no order under that order number THEY issued to me by email. However they have taken the FULL payment & are not further responding to my emails & when i eventually got to speak on the phone with them- they have no procedure in place to pay me back as they have no record of my order. This company should be shut… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 09/03/2016 by KaydenByrne (1 review written)

Ordered a bed frame from this dreadful company without realising the consequences. This company promised next day delivery on the website, when I came to placing the order suddenly the available date was 10 days later, I accepted this and paid for the bedframe. No bed arrived, no one to talk to even when calling the premium rate number and holding on for 9 minutes. Dreadful! only way to contact this awful company was by email. Of course, as it was a weekend when my order WASNT delivered, I had… Read Full Review

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★☆☆☆☆

“DO NOT USE !!! AVOID AVOID AVOID !!!!!”

Written on: 20/02/2016 by Brown1980 (1 review written)

Absolutely HORRIBLE service from start to finish ! ONE STAR IS TOO MUCH FOR BEDROOOM WORLD / WORLDSTORES !!!!! I ordered two single beds and a mattress , however on Tuesday I received a bunk bed and a mattress which I'm not sure how someone can confuse two single beds with a bunk bed ?! I called 10 minutes after delivery and had explained to them that the wrong item was sent and they assured me they will send the right items by Thursday 10AM ... Thursday came and nothing was received WHAT A… Read Full Review

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Nickpix's Comment

Written on: 09/03/2016

I wish I had seen this before I ordered from this dreadful company. I will NEVER use it again and I will make sure everyone I know is aware how AWFUL the service is.

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