Eclipse Leisure - www.eclipseleisure.co.uk

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Eclipse Leisure - www.eclipseleisure.co.uk
★★★★★
4.6
95.0% of users recommend this
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Latest Reviews

“English Stag do 2014”

★★★★★

written by Trinder89 on 13/10/2014

Having just got back from a 3 night stag do in Riga- I am thoroughly impressed with the logistics and activities on offer. Hands down the best yet. Booking was easy, we made last minute changes which was no issue. There were 10 of us and found it very impressive. I would advise any lads to try the Riga package, shooting was amazing and the kidnap was hillarious, albeit scary for the stag! Would recommend anyday. Thanks again,

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“Awful company!!”

★☆☆☆☆

written by on 14/07/2014

First of all it all seemed great. They had got their money so didn't really hear from them. Then the problems started. I had to phone them up to explain we needed to change the day activity. This was way in advance and needed to change as the bride to be is pregnant. It was all changed to something else very quickly only to get a call 2 weeks later to say we couldn't do that. Then changed it again. Everything was fully booked. Long story short we got our money back for the day activities and booked our own thing. They failed to tell us our hotels had changed. Luckily I noticed the change in names online so had to ring them to ask. Luckily the hotel we stayed in was beautiful and was very happy with that. Lastly they promised and I have got in an email proving it that we had "the best seats in the house" at the dream boys. Only to get there and have to be standing over a balcony for 2 hours with 2 pregnant members of the group. Not happy at all. Never ever use this company. They're after 1 thing and 1 thing only. Your money!!!

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Eclipseleisurelimited's Comment

Written on: 21/10/2014

Hi There,

We clearly have taken your review incredibly seriously and we think we have endorsed this by the communication we have had with you directly.
The one thing we don't want is just your money, we treat every customers booking as if its our own and do everything we can to make them extra special, Some events, dates and venues have such high demand that we cant always expect our partners and suppliers to deliver over and above the levels that we sometimes anticipate (however they rarely let us down). It seems on this one we didn't all quite get it right and two pregnant women standing and doing anything, even with the distraction of watching the DreamBoys doesnt make it right...however we hope the private offer from the DreamBoys that you have been emailed about will hopefully make it up to you.

Warm regards
Natalie

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Eclipseleisurelimited's Comment

Written on: 22/10/2014

Hi
We clearly have taken your review incredibly seriously and we think we have endorsed this by the communication we have had with you directly.
The one thing we don't want is just your money, we treat every customers booking as if its our own and do everything we can to make them extra special, Some events, dates and venues have such high demand that we cant always expect our partners and suppliers to deliver over and above the levels that we sometimes anticipate (however they rarely let us down). It seems on this one we didn't all quite get it right and two pregnant women standing and doing anything, even with the distraction of watching the DreamBoys doesnt make it right...however we hope the private offer from the DreamBoys that you have been emailed about will hopefully make it up to you.

Warm regards
Natalie

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“WORST BOOKING/PAYMENT EXPERIENCE ”

★☆☆☆☆

written by Armani270 on 04/06/2014

I know I'm going to have fun with my friends no matter what. So this doesn't mater - it's Eclipse that ruined the whole thing for us and is the only bad thing I can say about the hen party. They messed up EVERYTHING in our booking, and the only time they were attentive was when we were putting the deposit down at the beginning - once they had that they were no where to be seen for support! So the list of problems include: 1. they charged us extra when they said they wouldn't when we lost two people, 2. was not told about deadline for deposits until late and then they gave us just a day to give them in 3. the direct debits were set up but then at the end all the payments had problems - because of the extra charge no one could pay again because of the direct debit and you weren't allowed two methods of payment - I was hounded by different staff members about this 4. they kept forgetting who was not on the list anymore and hounded me for their payments even though they weren't going 5. they don't communicate or "write notes" on the booking like they say because i was constantly repeating myself about issues with the booking 6. they took money from my credit card without my consent when the last payments were due - i hadn't set up a dd and i didn't want to pay with this card 7. on the screen when the final payment was due i paid the outstanding payment balance myself then it changed and said it wasn't all paid - got another call website was never accurate 8. people took money from card without consent from another party when we were making the payment online to avoid the £10 over the phone charge 9. icing on the cake - an activity was taken off the booking without my knowledge or warning it was the only activity that was really important for the hen. We haven't gone on the hen party yet, but like i said i know with my friends we're going to have a great time but i didn't need all this hassle and stress beforehand. I'm just hoping that everything is booked.

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Eclipseleisurelimited's Comment

Written on: 21/10/2014

Thank you for your review.

We take the feedback from our reviews very seriously and will investigate the issues raised thoroughly.

In order for us to investigate the situation, we would appreciate it if you could email us, so we can confirm which booking you are.

Kind regards
Natalie
Eclipse

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“So pushy!!!”

★★☆☆☆

written by on 03/06/2014

Originally I entered my details in the get a quote section. I wanted to get an idea of prices for a specific event not too far away. As the bride the actual organising is down to my lovely bridesmaids however it was upto me to choose what I wanted to do. Since doing this I have been absolutely bombarded with telephone calls and emails! I very politely replied saying I am not able to answer calls at work and that all I wanted was a simple quote ! I have still had emails and phone calls saying 'I've got so many great deals for your hen night I won't be beaten on price and please let me know if you need my help organising the hen do...' this is fine but not when I've had about 10 of the same. I have again politely responded to say no thank you we have decided on something else. Hopefully the emails and calls will stop , but I never did get the quote I was after! They will never sell being this pushy!

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Eclipseleisurelimited's Comment

Written on: 21/10/2014

Many apologies for blizzard of calls, our team here are so keen on getting the best deals and offers, they sometimes get a bit carried away with their energy levels.
We appreciate that every one likes to be contacted in different ways, some people like to be guided every step of the way and others prefer a more hands off approach. Clearly we missed the signal on this one and for that we apologise.
We do get some incredible deals but maybe we need to make our customer service team reduce the energy drinks intake a bit . To ensure you don't receive any more calls/emails, please call me.

Many thanks
Natalie Harman

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“Paid my money upfront but then due to circumstance am...”

★☆☆☆☆

written by on 06/08/2013

Paid my money upfront but then due to circumstance am unable to attend the hen do therefore due to this company's 'non refundable, non transferable' policy I have paid for a place that I and no other person can now use. Its a really bad policy that no one can take the place as it has already been paid for. As a student every penny counts! I would never recommend this company to anyone.

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“Happy all in all”

★★★★☆

written by Ally_F_Brighton on 14/05/2013

I was really impressed with the hen weekend that I booked through Eclipse. I particularly liked the fact that each person could pay for themselves via the website, which saved me a huge bill to pay on my own. The hotel we stayed in was great, and exceeded my expectations. The perfume making activity was great fun and we all enjoyed it. The meal we had in the restaurant was pretty average, although good value for money, and we can't complain. All in all a good weekend, fantastic value for money.

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“Fun Hen weekend made super easy!”

★★★★★

written by Chezzyp12345 on 13/05/2013

I came across Eclipse Leisure from a Google search after trying to organise my friends hen do. Being that I've never organised a hen do before, I didn't know where to start, but Eclipse Leisure were so helpful and suggested lots of options to me which left me spoilt for choice on what to do! My account manager gave me plenty of time to review choices and give me alternatives where necessary. What is great about Eclipse Leisure is that the stress of organising and paying / being repaid is handled all by Eclipse. This was a massive bonus for me because the person organising things like this is always left out of pocket / chasing people. The weekend was also extremely affordable - spa with treatment, lovely clean and friendly B&B, dinner with drink and a classy bar for much less money than expected. Great value for money! What's more, the dashboard/user interface has great details of who has paid what and when and details of the hen do you're organising. The friendly nature of the staff/account managers is wonderful and refreshing! They're patient, understanding and extemely helpful. The day before the hen weekend I received a call to ensure everything was set and I had my Hen Weekend Pack printed off to take with me. Thank you Eclipse Leisure for making the planning and execution of a successful Hen Weekend! I will certainly be using you again :)

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“Ben's Stag - Barcelona 2013”

★★★★☆

written by tombray6 on 30/04/2013

So we've recently got back from a Stag do in Barcelona. The trip itself was a success and I quote from one of the guests it was 'The best weekend of his life'. We booked ourselves on a three night stay in barcelona with bar crawl and nightclub entry on the friday and just the nightclub entry on the saturday. There was transfers to and from the airport which were on time, English speaking and hassle free. The only downfall to the trip was when we got to the hotel we discovered that we would be shacked up in a double bed with one of our mates... This had very little impact on our trip as we barely slept there! The service we got was very organised, having an online portal for all the guests to pay into, takes a lot of pressure off the best mans shoulders! As many people know people pull out and sometimes don't pay on time! The only thing I would say is that communication could have been more frequent. There were times when I called and emailed and didn't get an answer straight away. Other than that, was very satisfied!

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“Never book with this company”

★☆☆☆☆

written by on 23/01/2013

Dont ever book with this company, they dont care about you after they get your money, they were all lovely and helpful at the beginning as soon as I booked it and stuff started going wrong the aftersales team dont even care! They have terrible custmer service! It has been mistake after mistake, now my booking is completely different to what I booked or wanted. After paying over £2500 for the booking and noth actually having what I wanted its a joke. They claim that they have the right to cancel and change my booking as they want to and I can't get my money back. They have completely ruined the hen party and as for it being easier than doing it yourself, couldn't be further from the truth they were useless! I wish i had just booked it all myself and never gone near them. If you want a hen party that was stress free and exactly what you wanted DO NOT BOOK WITH THIS COMPANY THEY WILL ONLY DISAPPOINT YOU.

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“Activity stag weekend with family and friends”

★★★★★

written by boyo82 on 20/10/2012

Thanks first of all to Paul W from Eclipse Leisure helped me with the original booking he was very professional and friendly, he made things simple and easy and was always happy to help. I needed to add extra members to my group after the final plans had been made and with a phone call this was dealt with hassle free.(Red seven) On the weekend the accommodation (Bonnington Hotel) was ideal for what was required, staff were polite and helpful and facilities were clean and tidy. Max Events activities were a big hit with everybody in the group (Quads, Blind driving, Clay pigeon Shooting, Human Table Football). All the staff were great and made the day even more fun, I would definitely recommend these activities and would go again. Continuing the Saturday evening caught a mini bus buddy's travel (very cheap and reliable) to Greyhound racing in Poole stadium which came with a good size meal and 2 free drinks, this turned out to be a ideal evening event as the group were very tired after the activities. Sunday was paintball warriors, Staff were great and provided a personal service, the price was a little expensive for extra paint-balls however had an amazing final day to finish the weekend off and would definitely go again. Many thanks.

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Corey2012's Response to boyo82's Review

Written on: 26/02/2013

london hen weekend with ecilpse

I went for my sister hen weekend and was sadly disappointed we had been advised that we would have a booth but we had a tiny table in tiger tiger club, the cocktail making wasn't included as advised on the package. We also never had VIP excess to the club and had to stand in the large queue while the bouncer was very rude to one of the girls within the group. We was also advised that we would have a personal waiter/ waitress and this was not the case and everyone had to queue for the drinks aswell. I feel that service that we were advised that we were getting was not provided. My sister (hen) was really disappointed as we had travelled so far and to find that it wasn't what we booked and it just felt like any normal night.


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“Amsterdam Stag Party”

★★★★★

written by AzzaG14 on 17/10/2012

Amsterdam ! Wow proper bonkers ! Thanks to everyone at Eclipse leisure, left everything to very much the last minute and everyone that dealt with the booking very helpful. The on line payment facility is excellent, thought at first that it might be easier / cheaper to sort out myself but in the end thought why bother and I'm glad I didn't. Leave it to the professionals. The hostal was ok clean and tidy and all you really needed for a couple of days, the staff all friendly and helpful, the two events that were arranged by Eclipse went without a hitch even after sampling the delights of Amsterdam ! Thanks again.

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“An amazing weekend had by all ”

★★★★★

written by Andrea13581 on 12/10/2012

Where do I start we arrived at our hotel who allowed us to check in slightly earlier than normal so we could decorate the birthday girls room. Once ready ten girls hit the revolution bar in Newcastle for our cocktail making class this lasted two hours we all got to make cocktails and two hours later we were drunk but partied on till 2am how I'll never know. On the Saturday we went to the David Lloyd leisure centre and spa in Newcastle they treated us amazingly the food was amazing the facilities were great to a nice relaxing day just what was needed from the night before. On Sunday we shopped till we dropped and then headed to noosh a fantastic restaurant in Newcastle the food was divine a two course set menu that catered for everyone.. Eclipse leisure have been on hand all through the planning sorting the little niggles and ensuring it would be a perfect weekend we have used eclipse twice now and will be sure to use them again.

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“PACKAGE NOT AS PROMISED”

★★★☆☆

written by on 19/09/2012

Went on Hen do to Liverpool - must say with all the girls had a fantastic time, but eclipese leisure!!!!! could do better, they do not deliver as advertised and do not tell you everything ie £250 per room on arrival plus other mis-communications and pull the rug from under you if you complain, not good customer service at all. My girlfriends and you know who you are, I love you and hope to see you soon. XXXXXXX

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Eclipseleisurelimited's Comment

Written on: 26/09/2012

Thank you for your review.

We take the feedback from our reviews very seriously and will investigate the issues raised thoroughly.

In order for us to investigate the situation, we would appreciate it if you could email us at [email protected] so we can confirm which booking you are. If you have already done so, we will be responding within 28 days complying with the ABTA code of conduct.

Eclipse

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“London hen do- eclipse leisure ”

★★★★★

written by Mrsmarshall87 on 20/08/2012

I booked for my friend her hen weekend in London, we selected the dirty dance experience, private karaoke booth and paparazzi experience, from start to finish the hen weekend was fantastic! The hotel that we had was 5* with champagne on arrival! The dirty dancing experience wa so much fun- not too serious but good enough that we can perform it at the wedding! This was a real good icebreaker also! The lady who lead the clad was brilliant and fun and made us all feel relaxed. We then went to the karaokee booth which was amazing and so much fun for 11 girls! We were then met by the photographer who was with us for 3 hours and seemed to have some really good pictures- these are being sent to me in a week which we are all looking forward to seeing. The activities that were booked by sadie from eclipse were all a good distance from the hotel which was very central. All of the girls had an amazing time and I have reccomended eclipse to all of the girls and I myself will most certainly be using them again. Everything ran smoothly from start to finish without any problems which is a relief when tryin to organise 11 girls :) Thank you again for such a good experience and weekend!! Would reccomend if your looking for a fun- stress free weekend!

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“Mis-selling packages”

★★☆☆☆

written by on 04/07/2012

Would not recommend this company, they bombard you with emails and phone calls when trying to get you to book, but once they have your money don't want to know. Ended up asking them to take the meal off as I didn't like the look of the restaurant (it was sold to me as a 2 course meal with a drink included) and initially only knocked £10 off! I don't even know a pub where you can get a 2 course meal with a drink for a tenner! We were also sold as part of the package "free nightclub entry and VIP access". When I asked them to take this off as well I was told that this is "thrown in" by Eclipse so wouldn't alter the price! It's actually because it was a club where you don't have to pay to get in anyway. Completely misleading as they were making out we were getting more than we were - it was so they could pocket the difference. I wrote a letter of complaint which I sent recorded delivery and they denied receiving it! After I had had to phone up to see why I hadn't been contacted following my letter I then received an email a week later saying my letter had miraculously been found. Cowards way out as it had already been sorted by then (as much as it was going to be). I booked with Eclipse to try and take the hassle out of the organisation and it ended up causing me just as much hassle and more if I had done it myself from scratch as I ended up doing half of it anyway with the things I had to cancel as the venues chosen by them were so poor.

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Eclipseleisurelimited's Comment

Written on: 26/09/2012

Thank you for your review.

We take the feedback from our reviews very seriously and will investigate the issues raised thoroughly.

In order for us to investigate the situation, we would appreciate it if you could email us at [email protected] so we can confirm which booking you are. If you have already done so, we will be responding within 28 days complying with the ABTA code of conduct.

Eclipse

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“Great Great Great !!!!”

★★★★★

written by on 02/07/2012

Just got back from a hen weekend in Cardiff organised by Eclipse . We had a fantastic time . Everthing went smoothly with no hic cups that you might expect with 12 ladies !! We did the cocktail making experience at Revolution . Chris was a real star , he kept us all in check while also giving us a real first hand experience behind the bar making ( and lots of tasting) our cocktails .We also had a VIP Pass to a club and then went on to Tiger Tiger and did Karaoke .If your planning a weekend away , Eclipse are a must . From start to finish we had a great time .

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“Hen Do Palma Nova”

★★★★☆

written by blushing on 02/07/2012

We had a fantastic time thanks to Sadie Antram and the firm called "Eclipse" for organising the following events on my daughter's hen do. We had a class making different cocktails at a bar called "Crystals and then we got to drink the cocktails that we made. We also went on a cruise around some parts of the island of Majorca, where we enjoyed paella and sangria. Would definately recommend to friends. The weather was fantastic and especially a place called "Banana Joes" where we spent most of our time drinking cocktails out of plastic willies whichnwere all colours Thanks very much Christine

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“HEN PARTY”

★★★★★

written by on 30/06/2012

To Jamie and Lauren Thankyou for a fantastic hen weekend in Edinburgh. All the activites were amazing. We all had asuch a wonderful time. Thankyou so much for all your hard worka end efforts. There was no problems at all thanks Vicky

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“Amazing Night!”

★★★★★

written by jaynelennox on 10/06/2012

Dear Sadie and all at eclipse, Just to say a huge thankyou for the absolutely brilliant hen party arranged by yourselves for my friends and family. It was the best value for money and was so well organised. The cocktail making was the most entertaining afternoon, thanks to the fabulous bar staff at The Park Row(Leeds), who made me feel very special. We were still going after 3 hours!!!we knew to expect snacks during the atfernoon, but nothing like the 10 platters of food that appeared! The amount of alcohol consumed during our "lessons" was phenominal, every cocktail on the menu by the gallon and plenty of shots in between. The meal in Tiger Tiger was also fantastic. We ended the night in the Boogie Wonderland (Tiger Tiger), which suited our 80's theme perfectly. Our accomodation was great too, (Cosmopolitan Leeds) and the full english this morning was just what was needed. we cant praise you highly enough for the amazing value for money service. Initially people may think that it seems alot of money(£99)but if we'd done all of this separately,and drank as many cocktails and shots (included in cocktail class) and eaten as much as we did,it would easily have cost us £250 each. I spent £20 in 14 hours including my train far!. The day was exactly what we wanted, we didnt want a pub crawl, just a good girls day out and a good dance, which is exactly what we got. Thanks so much again to all the staff involved in making my day so very special. I would highly recommend you.

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“Brilliant Brighton fun!”

★★★★★

written by LouClark22 on 06/06/2012

Just got back from an action packed fun filled hen weekend in brighton. wAs slightly worried about accommodation having read some reviews on trip advisor but once we arrived it was fine. Staff were pleasant and helpful and although the rooms were a bit shabby prob due to the fact they have a lot of stag and hen parties we found the beds to be clean and comfortable and the showers clean and hot water! What more do you want when you are hardly in the room!breakfast was also nice. Started with an 80s dance lesson which was so much fun and a great way to start bonding! We laughed till our sides ached! Melanie was a fantastic teacher! Spa day was very relaxing, with fantastic massages from Michelle who also ensured we got our afternoon tea! We chose to only do a couple of bars on the pub crawl as we wanted to visit a friends bar. Great night had by all! Italian meal was also very tasty although drinks were expensive. Staff at eclipse have been great! Adapting anything to suit our needs and in regular contact to ensure we had all necessary information! All the activities were in a great package which we couldn't of got any cheaper. Thanks to all for a wonderful weekend with some memories we'll have forever!

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