Air Europa Reviews

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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★☆☆☆☆

“Worst experience ever! DO NOT FLY AIR EUROPA”

Written on: 06/01/2014 by Rhurley100 (1 review written)

I was traveling on flight UX0075 from Madrid to Lima at 2355 on 26th December 2013. when I arrived at Madrid from London Gatwick the TV screens said the flight was delayed 2 hours. I went again to check the progress of the flight while waiting in the departure lounge. The flight was then moved to 0300 and then 0500. I was waiting in the departure lounge of Madrid airport for 4 hours and then taken to a hotel by a member of the Air europa staff. None of the air europa staff could tell me what… Read Full Review

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★☆☆☆☆

“LIES, BAD TREATMENT, AND SHAME IN VALENCIA”

Written on: 01/10/2013 by PacoValencia (1 review written)

LIES. December 2012 I was back from Australia, for holidays. Luggage arrived 5 days late and company told me I should go to the airport to get my case. Border police explained this was false; they are just cheating and saving money. BAD TREATMENT. Yesterday I was checking in to get my boarding passes VALENCIA- PARIS, PARIS-SINGAPORE, SINGAPORE-SYDNEY. They asked me for a document proving I have an Autralian VISA. It was my way back from Sydney. You do not get a return ticket if you do not have… Read Full Review

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★★☆☆☆

“AirEuropa is deja vu of the WORST moment in the 90s...”

Written on: 25/09/2013

VERY child UNFRIENDLY The staff has that blunt Iberia attitude that made Iberia a redundant airline. Long haul charging 3 euros for a bad quality headset(give me a break PLEASE) The foodd on Long Haul (Buenos Aires to Madrid and vs) was pathetic. If you want something better you need to pay for that was the answer from the rude staff. A Stewardess knocked on the bathroom door while i was busy to inform me that i shut the door too hard(the door was broken by the way i had to explain to her when… Read Full Review

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★☆☆☆☆

“Lost luggage ”

Written on: 15/08/2013 by Pleacy (1 review written)

Flue from Malaga to teneriffe with air Europa flight ok service poor .Now you now that add where your standing at the carasell and the last bag is taking off it by the man along side you and you there with no bags ya I am that man bags went missing 3days before I got them and when I did there were after been opened cam Cordero missing glasses gone and mobile phone .also father in laws meds were in d bags had to be ordered from over seas flown in at expense he's a diabetic we couldn't take a… Read Full Review

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★☆☆☆☆

“Paid without service”

Written on: 10/08/2013 by luismoniz (1 review written)

I paid online in aireuropa.com 3 reservation seats (150 euros) for a flight from Cancun to Madrid. They do not give the seats and do not answer to my emaisl and complaint form… Read Full Review

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★☆☆☆☆

“directors of the company should be ashamed”

Written on: 03/06/2013 by jitendra (2 reviews written)

Oh no, We experienced something similar to other customers,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company… Read Full Review

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★★★★☆

“Cheap and cheerful Air Europa”

Written on: 13/04/2013 by Soojoseph (1 review written)

I was dreading this flight as many of the reviews I had read were poor. We have flown with Virgin, Air Frand and Iberia to cuba and I can honestly say this airline was great value for money. Virgin fly direct to havana so if you want to pay £400 more for the return fligh and get better in flight entertainment, food and get their quicker then that's fine. The seat pitch was much better than the other airlines and we were able to sit 2 together rather than in a 3 which is always more relaxing… Read Full Review

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★★☆☆☆

“RUBBISH COMPANY,7 horas late front tenerife to madrid,...”

Written on: 24/03/2013

Rubbish company,7 horas late to Madrid front Tenerife , lost may flight Madrid to Chani, 2 days in Madrid with may son in the Hotel, not help n abuse by the Italianos, in the Airport, actan like Italian Mafia LACAMORRA,teling me andare via a la strada, adormir, it cost me over 1000, Euros, extra, they refuse to asista, i have tact Air Eurap Mallorca, the are like Mafia refuse to give there name, and talking a lot of Rabbish, the i could have the money of the flight, in Tenerife, n they give me… Read Full Review

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★☆☆☆☆

“Bad airline, bad service, fascistic staff and worse”

Written on: 19/02/2013

From the first minutes on board, when the pilot began to back away from the gate even while passengers were still making their way to their seats, this airline was clearly going to be trouble. The situation was not helped at all by flight attendants who completely ignored the requests of passengers, handed out beverages to some but not all (even though one has to pay for them) and so passengers had to chase after them to be served; and by ground personnel who violated the airline's own… Read Full Review

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Jitendra's Comment

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“Overpriced airline that acts like a low cost. ”

Written on: 15/02/2013

I have flown twice with AirEuropa and both times it was terrible. They have all these fancy adverts touting "the newst fleet in Europe" but in two different routes the planes were very old with miserable on board entertainment.BA, KLM, Iberia offer much better service and facilities, which are really needed for long haul flights. The food as terrible, service surly, and to add insult to injure, the flights were always delayed. If I wanted this level of service I'd rather fly a low cost airline… Read Full Review

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★★☆☆☆

“lost baggage”

Written on: 05/09/2012 by Jonisse (1 review written)

I'm a single mother from Seychelles and my daughter left Seychelles via Doha,Madrid to Havana to continue her studies on the 01st September 2012, on flight UX 51.She has a suitcase and 2 bags,when she arrive in Havana she did not get her baggage not even a bag.Her uniform, her books and all her clothes is in them, up to now she still going to the airport in search of her thing and they tell her that the plane is coming this morning or tonight and her baggage is coming on this one but nothing… Read Full Review

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Jitendra's Response to Jonisse's Review

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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Jitendra's Response to Jonisse's Review

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“Poor customer service”

Written on: 26/08/2012

We had a London-Madrid flight with a connection to Caracas on Friday 24/08. Arriving at London Airport, Air Europa staff informed us that the flight was delayed and they had no additional information. Hours later they inform us that our connection flights will wait for us in Madrid. Arriving at Madrid, Air Europa informed us to run to the door and on arrival we were informed that they did not know they had to wait and that we were never on the waiting list which was already full. We had to wait… Read Full Review

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Jitendra's Comment

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“Not a good airline”

Written on: 16/08/2012

No individual TV screen and some of the hanging ones didn't work. Flight attendants were not around and not responsive. The landing was very bumpy and scary. It was cheaper than other airlines but not worth the difference. I'll pay a little more next time… Read Full Review

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★☆☆☆☆

“Don't fly air europa”

Written on: 01/08/2012 by Juroosterhuis (1 review written)

Filmscreens didn't work, no service from the staff, no food for a vegetarian fellow traveller, dirty toilets. Next time I will pay a bit more money for a lot more service (BA or KLM)… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 04/04/2012

Madrid to Gran Canaria (March 31, 2012) I bought the tickets directly on Air-Europa website. They simply did not inform me that the flight UX9164 was postponed from 15h05m to 18h45m. And the flight was delayed by about 5 hours relative to the new schedule. They said that they had a technical problem with the plane but given their total disregard for their passengers, I strongly doubt it (I simply think that they decided to pack all passengers of various planed flights that day to Gran Canaria… Read Full Review

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Jitendra's Comment

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“Worst airline experience, baggage lose & pathetic food...”

Written on: 24/02/2012

I won't take too much of space here. In plain and simple words never travel by this airline. Mis managed flight timings, totally mismanaged customer service, and food is out of this world. They lost my baggage on arrival to BA and made me talk to people who do not understand a single english word. Not only airport but also airline fly with the crew with zero english knowledge. How do I talk? On top of that when they found my baggage they dumped it at the wrong hotel. I received it after one… Read Full Review

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Jitendra's Comment

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“It was a nightmare!!!”

Written on: 03/01/2012 by 1lostsoul (1 review written)

Back to london from gran canaria. They decided to move my flight. Had to spend the night in madrid, got to london a day later than planned, lots of unconveniences. The worst airline experience in m y entire life. Ryanair are definitely much better in comparison. I will travel never, ever again with air europa… Read Full Review

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Jitendra's Response to 1lostsoul's Review

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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★☆☆☆☆

“AVOID THIS AIRLINE”

Written on: 24/11/2011

This is the worst airline I have EVER experienced. Flew long haul to Havana, Cuba. The planes are old; the staff are very rude; absolutely no sense of customer service; the food is awful; and the flight entertainment is a joke (i.e. in a ten hour flight they showed one film which was The Smurfs). The toilets were dirty and the plane smelt terrible. NEVER EVER AGAIN. Surprised Air Europa is in business. Pay the extra and fly Virgin. I tried to and they were full. Most awful experience ever… Read Full Review

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★☆☆☆☆

“I booked a flight with Air Europa but before I booked...”

Written on: 22/04/2011

I booked a flight with Air Europa but before I booked I double checked all of their services but when I arrived at the airport Air Europa was not operating the flight causing me great financial grief and a huge inconvenience… Read Full Review

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★☆☆☆☆

“Ohh my god..... I am so disappointed with the way...”

Written on: 23/02/2011

Ohh my god..... I am so disappointed with the way customers are being treated it seems if you speak English they simply can't be bothered with you.....

I had 2 flights: first one was short haul where the food was awful and soggy also did not understand a word so had to ask a passenger that was sitting next to me what they where saying ( he was also Spanish) but he seemed to be more helpful than the staff....
Then the connecting flight
Madrid - argentina 12 :30 min flight. there was no sign of… Read Full Review

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Jitendra's Comment

Written on: 03/06/2013

Oh no, We experienced something similar,they don't care once they get your money, they lost our bags and when we got them back they were damaged and they were opened in Madrid and items from the bag were stolen, after contacting customer services I was sent t list of things to send to the airline to get compensated,guess what they sent me terms and conditions and that was it I had reciepts original documents and all. photographs included. Rip off company

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