Written on: 13/04/2013 by Soojoseph
I was dreading this flight as many of the reviews I had read were poor. We have flown with Virgin, Air Frand and Iberia to cuba and I can honestly say this airline was great value for money. Virgin fly direct to havana so if you want to pay £400 more for the return fligh and get better in flight entertainment, food and get their quicker then that's fine. The seat pitch was much better than the other airlines and we were able to sit 2 together rather than in a 3 which is always more... (read more)
Written on: 24/03/2013
Rubbish company,7 horas late to Madrid front Tenerife , lost may flight Madrid to Chani, 2 days in Madrid with may son in the Hotel, not help n abuse by the Italianos, in the Airport, actan like Italian Mafia LACAMORRA,teling me andare via a la strada, adormir, it cost me over 1000, Euros, extra, they refuse to asista, i have tact Air Eurap Mallorca, the are like Mafia refuse to give there name, and talking a lot of Rabbish, the i could have the money of the flight, in Tenerife, n they give... (read more)
Written on: 19/02/2013
From the first minutes on board, when the pilot began to back away from the gate even while passengers were still making their way to their seats, this airline was clearly going to be trouble. The situation was not helped at all by flight attendants who completely ignored the requests of passengers, handed out beverages to some but not all (even though one has to pay for them) and so passengers had to chase after them to be served; and by ground personnel who violated the airline's own... (read more)
Written on: 15/02/2013
I have flown twice with AirEuropa and both times it was terrible. They have all these fancy adverts touting "the newst fleet in Europe" but in two different routes the planes were very old with miserable on board entertainment.BA, KLM, Iberia offer much better service and facilities, which are really needed for long haul flights. The food as terrible, service surly, and to add insult to injure, the flights were always delayed. If I wanted this level of service I'd rather fly a low cost... (read more)
Written on: 05/09/2012 by Jonisse
I'm a single mother from Seychelles and my daughter left Seychelles via Doha,Madrid to Havana to continue her studies on the 01st September 2012, on flight UX 51.She has a suitcase and 2 bags,when she arrive in Havana she did not get her baggage not even a bag.Her uniform, her books and all her clothes is in them, up to now she still going to the airport in search of her thing and they tell her that the plane is coming this morning or tonight and her baggage is coming on this one but... (read more)
Written on: 26/08/2012
We had a London-Madrid flight with a connection to Caracas on Friday 24/08. Arriving at London Airport, Air Europa staff informed us that the flight was delayed and they had no additional information. Hours later they inform us that our connection flights will wait for us in Madrid. Arriving at Madrid, Air Europa informed us to run to the door and on arrival we were informed that they did not know they had to wait and that we were never on the waiting list which was already full. We had to... (read more)
Written on: 16/08/2012
No individual TV screen and some of the hanging ones didn't work. Flight attendants were not around and not responsive. The landing was very bumpy and scary. It was cheaper than other airlines but not worth the difference. I'll pay a little more next time. (read more)
Written on: 04/04/2012
Madrid to Gran Canaria (March 31, 2012) I bought the tickets directly on Air-Europa website. They simply did not inform me that the flight UX9164 was postponed from 15h05m to 18h45m. And the flight was delayed by about 5 hours relative to the new schedule. They said that they had a technical problem with the plane but given their total disregard for their passengers, I strongly doubt it (I simply think that they decided to pack all passengers of various planed flights that day to Gran... (read more)
Written on: 24/02/2012
I won't take too much of space here. In plain and simple words never travel by this airline. Mis managed flight timings, totally mismanaged customer service, and food is out of this world. They lost my baggage on arrival to BA and made me talk to people who do not understand a single english word. Not only airport but also airline fly with the crew with zero english knowledge. How do I talk? On top of that when they found my baggage they dumped it at the wrong hotel. I received it after one... (read more)
Written on: 03/01/2012 by 1lostsoul
Back to london from gran canaria. They decided to move my flight. Had to spend the night in madrid, got to london a day later than planned, lots of unconveniences. The worst airline experience in m y entire life. Ryanair are definitely much better in comparison. I will travel never, ever again with air europa. (read more)
Written on: 24/11/2011
This is the worst airline I have EVER experienced. Flew long haul to Havana, Cuba. The planes are old; the staff are very rude; absolutely no sense of customer service; the food is awful; and the flight entertainment is a joke (i.e. in a ten hour flight they showed one film which was The Smurfs). The toilets were dirty and the plane smelt terrible. NEVER EVER AGAIN. Surprised Air Europa is in business. Pay the extra and fly Virgin. I tried to and they were full. Most awful experience... (read more)
Written on: 22/04/2011
I booked a flight with Air Europa but before I booked I double checked all of their services but when I arrived at the airport Air Europa was not operating the flight causing me great financial grief and a huge inconvenience. (read more)
Written on: 23/02/2011
Ohh my god..... I am so disappointed with the way customers are being treated it seems if you speak English they simply can't be bothered with you.....
I had 2 flights: first one was short haul where the food was awful and soggy also did not understand a word so had to ask a passenger that was sitting next to me what they where saying ( he was also Spanish) but he seemed to be more helpful than the staff....
Then the connecting flight
Madrid - argentina 12 :30 min flight. there was no sign... (read more)
Written on: 21/01/2011
We travelled on Air Europa on Dec 23rd 2010. In summary: the check in too 3 hours, the flight was 3 hours late, no help in getting the transfer at Madrid. Aircraft was old and dirty, food was appalling. Cabin crew were rude and unhelpful. They lost our luggage (along with 25 other people) and to this day (a month later) we don't know were it is, we haven't heard from them, they don't return emails / phone calls and the call centre in Mallorca is the worst I have ever dealt with. Avoid this... (read more)
Written on: 15/01/2011
I was flying from Ibiza to Madrid after the new year party. The flight attendants are really rude and they don't pay attention if you are colored skin. And after reaching Madrid we figured out that our bags did not make it as we had a stop over in Barcelona. And till now my bags never made it. Initially i was informed that my bag made it to Madrid and made a request to send it to USA but never happened. Finally some one informed that my bag was missing and by mistake they told me that it was... (read more)
Written on: 05/01/2011
This was the worst airline that I have ever flown with. Our flight from London to Madrid was late so we had to run for the connecting flight. The flight Madrid to Havana was 10 hours long. The plane seemed very outdated, very small seats, no leg room, no individual tv screens, staff in old fashioned scruffy uniforms. Friend asked for help to stow her hand luggage and was told no you will have to put it under the seat in front (in an already cramped seating space on a 10 hour flight). ... (read more)
Written on: 24/12/2010
I'm still waiting for my luggage. The call centre is constantly engaged - is there anybody really there? I sent in an amendment to the description of case, but according to the website, they have not taken this into account.
During the flight, it was impossible to understand the English announcements.
However, we did arrive safely and for that I thank God. (read more)
Written on: 22/11/2010
Don't EVER EVER fly this carrier. Even if you are tight on budget! This company puts old flying B767-300 junk that is more than 20 years old, no inflight video entertainment system, over-worn and dirty seats, ridiculous size of leg room that even some tiny rats would find uncomfortable. And this for a long haul transatlantic flight from new york to madrid! what a shame! (read more)
Written on: 20/08/2010
Both ways the flights were late. Announcements were made in rapidly spoken and poor English with a heavy Spanish accent, and with my poor hearing I managed to catch "Thank you" at the end. The in flight "snack" for this 2.5 hour flight consisted of a very small bread roll with damp plasticy ham. One chocolate the size of a stamp and a half cup of luke warm coffee. Never again! (read more)
Written on: 11/08/2010
I took Air Europa to Spain on 30/07/10 to Madrid to connect to a flight to Santiago de Compostela and thankfully my connection was not for 5 hours. I just barely made the connection because we arrived late to Madrid. On the way back to New York 3 of 4 suitcases had the locks ripped off. I filed a claim at the airport. The reason I filed was because the suitcase with the biggest lock had given whoever was breaking into my suitcases a hard time and they just ripped the zipper off. Another... (read more)
Written on: 28/07/2010
I have never had a worse experience with an airline. Due to lack of personnel on the airport, the line to check in took at least 3 hrs in London Gatwick. Due to the above, we lost our connecting flight in Madrid, although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day, so we were sent with Mexicana the next day, but not without loosing one of my bags first. The bag arrived almost 5 days... (read more)
Written on: 13/07/2010
Reasonable state of aircraft for price, leg room about normal, cabin crew pleasant. Check in OK. Don't travel if you have hold luggage. Both in and outbound arrived two days later. Inbound had stuff missing from suitcase. Outbound delivered at 01.30 in the morning, little regard for customer satisfaction. If travelling light worth considering if you get a good deal. At normal prices for normal travel I would not use again. (read more)
Written on: 24/04/2010
My tickect was JFK-Rome via MAdrid, but we left JFK with 4 hours delay and in Madrid I missed the connecting flight to Rome. The rebooked me for the evening next day. They give me hotel accomodation in Madrid but my arrived in Rome 36 hours later than expected! I filed a claim at Air EUropa Counter in Madrid Aiport but after 4 months I haven't heard back from the customer service. (read more)
Written on: 29/12/2009
I had a flight on 12/23/09, my flight was delayed for 1 hour, my luggage was lost and never found. I e-mailed air europa's customer service and they provided me with international phone# to call which of course I should be paying for. I do not understand why I should pay for international call when this was no fault of mine. I am very dissatisfied with the way they process lost claims and am not sure if they ever pay lost luggage claims. They simply send you to someone else and do not want... (read more)
Written on: 07/09/2009
7 hour delay on Air Europa JFK/Madrid 9:30pm outbound flight. We found out after 2 hour wait on check in line, greeted by "Where do you live?" with respect to whether they would put us up at airport hotel or send us home. Told plane would leave at 4am (flights can't take off from JFK until 5am). Finally airborne at 5:30am. Mediocre food didn't come until after staff prowled the aisles with stupid duty free cart (people buying $6 candybars so they'd have something to eat). Cramped... (read more)
Written on: 04/08/2009 by olm (1 review written)
I travelled with Air Europa with my son. On the way back the airline changed our tickets without our knowledge and you can guess the surprise as we arrived at the airport and we were told that we were schedule to leave from somewhere else and to make thing worst it was already late to get to the designated airport.
The staff at the airport were very helpful and manage to get us (my son and I) on the same flight schedule the next day.
We had no problems at the departure, but upon arrival at... (read more)
Written on: 28/07/2009
LGW-Madrid, Madrid-LasPalmas and then back. Good quality flight as for cheap airlines Air Europa. I couldn't use my mobile in a flight-safe mode (it's not emitting any signal and lots of other people used their laptops!!!!!). On a way back when check-in we had a little problem as lady in a counter have no idea that within EEA (European Economic Area) you can travel on ID cards if you are citizen of one of twenty something European countries. I was asked for passport and as I never used... (read more)
Written on: 20/01/2009
Flew Air France manchester to Paris and then Air Europa to Malaga. Flight arrived 15 minutes early in Malaga and baggage was succesfully routed.
Lots of empty space on the flight. it was only about 1/3rd full. everyone could spread out and take three seats each. none of the other passengers seemed to be surprised about this.
i would happily fly with these guys again. (read more)
Written on: 31/10/2008
Feel very unhappy with the manner the changes were made, the agent actively chased me for the balance, within hours of paying I received notification of the change.
I would not recommend Travel republic or Air Europe. (read more)
Written on: 30/10/2008 by joannej1655 (2 reviews written)
Good points, none. Bad points, 2 days delayed. Lost baggage for 5 days and no help from Air Europa. No meal provided on plane even though we paid. Lack of communication. Flew to a different airport and failed to tell us......I would not recommend you fly with this airline you will regret it! (read more)
Written on: 09/10/2008 by wildem (1 review written)
I think Air Europa is a very good airline, very helpful and attentive.
I fly this airline by choice monthly
Just wish they had direct flights to amsterdam and london (read more)
Written on: 19/08/2008
I booked a flight on their website and was e-mailed the next day to say it did not go through. They asked me to call their booking line. Called and was put on hold for ten minutes. The operator spoke incredibly poor English (put me on hold four more times) and it took twenty mintues to attempt to rebook. It was too confusing and I asked to have it cancelled. Just to be sure I was understood, I inquired via e-mail to see if the reservation was indeed cancelled, I was assured they did. When I... (read more)
Written on: 13/08/2008 by patdbaker (2 reviews written)
My flights with Air Europa were very pleasant. The captain was very informative of turbulence and other things associated with the flight. The crew were also very good. Both my flight times were exactly on time which is very important to me. So well done and keep up the good work. (read more)
Written on: 09/08/2008
The movie choices were up to date that's all I can think of. The man on the phone was very polite and understanding and helpful when dealing with my complaint. I flew London Gatwick to Madrid where I transferred to Buenos Aires. My luggage was checked through all the way to BA and never arrived. I am currently in Argentina with no luggage, no compensation and over a week later they still haven't located my bag. I am appalled.
I fly long distance regularly, often with stop overs and a change... (read more)
Written on: 27/06/2008 by ixtlan (1 review written)
I am waiting for 7 days for my luggage now. Have no clothes to wear. Every time I call Air Europa they tell me that the boss is right now talking to the airport my bag was sent to. Horrible! don't fly them! (read more)
Written on: 15/04/2008
I'll try to make this brief. Travelled from Madrid to Ibiza on Air Europa. I arrived, my luggage did not. They allowed me to spend 100 Euro, and that was it. They said I could spend more after my luggage was declared lost, and that's after three weeks.
It's been over 7 months, I still do not have my luggage, still have not be reimbursed for my luggage, and still waiting for at least that 100 Euro allowance. Customer Services keeps sending me back to Luggage Services, and Luggage Services... (read more)
Written on: 30/12/2007
I have recently travelled to Tenerife with Air Europa and unfortunately it turned out to be the worse flight I have ever come across. The air hostess spoke very little English and we were told that meals were provided on the aircraft and it also stated this on our tickets (Standard Meal). We left Manchester at 4.25am and was told that due to the time meals were not available but they would be when we returned back to the UK. After 4 hours of no leg room and been extremely uncomfortable... (read more)
Written on: 20/08/2007 by Sloegin (1 review written)
Having lost our baggage, they did not lift a finger to help us, and despite finding it fairly soon, made no effort whatsoever to return it to us. Disgraceful. (read more)
Written on: 29/05/2007 by Walace (1 review written)
I and my partner went from CDG to AGP and return with Air Europa. It was a codeshare flight with Air France from AMS. Air Europa provided us with the most horrible experience. We went to AGP for New Year's Eve and Air Europa lost the luggage of every passenger who had a transfer in AGP. We arrived in AGP with no luggage at all. My luggage was found the next day and it took more than 24 hours to be delivered! They delived the luggage at the hotel in AGP when we phoned everyday to inform that... (read more)
Written on: 23/08/2006 by SASSYHUTCH
Air Europa provided an efficient flight and got us to our destination. Maybe if we took the time to learn other languages the apparent rudeness may not really be there. (read more)
Written on: 05/06/2006 by standby24 (1 review written)
I would fly with Air Europa again without hesitation, and I've flown all over the world. Too many people expect too much sometimes. We are a family of four and would definitely fly Air Europa again. (read more)
Written on: 09/12/2005 by Dark Willow (13 reviews written)
Flew with Air Europa way back in 1999 from MAD to ALC, and also from LGW to MAD several times. Their TurboProp aircraft has very comfortable leather seats and good leg room (their jets are the usual leg crushing affairs in Economy). However at that time they would not allocate seats on domestics, so no requests for Aisle or WIndow seats or anything like that. Fine for myself, but something to bear in mind if you have any special requirements.
Food was grim, a bread roll and piece of meat... (read more)
Written on: 12/09/2005 by jjbaboo (1 review written)
Flew Air Europa from Gatwick to Madrid in May 2003 as they were the only airline left with available seats from UK to Spain as Celtic were in UEFA Cup Final there. Flight was on time, airplane very old and tatty, but hey, you get what you pay for.
Free beer and crisps for all on board was good. We were seated in row 26. In Rows 27 to 32 you were allowed to SMOKE!!! I am a petrified flyer at the best of times. This was not what I wanted to see and I thought this was illegal anyway.
All... (read more)
Written on: 18/08/2005 by tamaritaus (1 review written)
WE TRAVELLED FROM MADRID TO HAVANA WITH AIR EUROPA, AND WERE CHARGED EXTRA FOR JUST ABOUT EVERYTHING!! CHARGING FOR PRODUCTS IS BAD POLICY FOR TRANSATLANTIC FLIGHTS, WHICH ARE VERY EXPENSIVE ALREADY, AND SHOULD INCLUDE ALL FACILITIES OFFERED WITH OTHER AIRLINES!! (read more)
Written on: 20/06/2005 by dfunghi (1 review written)
Air Europa charged us 187 Euros ( 3 times the ticket price) for 2 extra suitcases. They lost one. We were not offered any refund and have NEVER been responded to by customer service . We have made over 25 attempts by phone and eEmail. This airline should be avoided at all costs. (read more)
Written on: 12/04/2005 by Fiona Straw
I had an awful journey with Air Europa last month invloving errors on the part of their staff. I was treated terribly at Madrid Airport and ended being ignored when I was ill. I have since written and not even had a reply - am disgusted! (read more)
Written on: 27/08/2002 by Jill.
When booking our Air Europa Aberdeen - Tenerife 2002 flight we were asked if we would like food on the flight. This was charged at £10 per person, we then discoved this was a con. Everyone on the flight received food - which was disgusting and inedible. A party travelling with 2 adults and 2 children only paid for 2 meals - they all received meals. Be warned. (read more)