Eurostar Reviews

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Latest Reviews

★☆☆☆☆

“Complete Rip-Offs!”

Written on: 25/11/2014 by Haveno112 (1 review written)

Last week I travelled on the Eurostar from St Pancras to Paris for my daughters hen party. 5 days before departure one of the bridesmaids was unable to come so to avoid disappointment we found a replacement thinking I would just have to pay an admin charge of maximum £30 to change the name. When I rang I was told it was not possible to change a name but as a goodwill gesture they would charge the price it was that day less the £99 we had already paid The extra cost a massive £210. I became… Read Full Review

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Littletommytittlemouse's Comment

Written on: 25/11/2014

The following is Eurostars reply. Very generous of them to offer a free single ticket (absolutely useless to anyone) or a half price return booked only through their phone line obviously at least twice the price you could buy it online thank you but no thank you Eurostar you complete rip offs!!

It is stated clearly in Eurostar's Conditions of Carriage that Eurostar tickets may only be used by the person whose name appears on the ticket (paragraph 12), and although a number of passengers do try to travel on tickets in other people's names, checks do take place and on occasion tickets have been confiscated and new ones have had to be purchased. This is something passengers agree to when they book, and as in this instance a special gesture was made to allow the name change with the payment of fare difference, a reasonable concession was made by Eurostar to assist your group.

I appreciate that it turned into a more expensive trip than expected in the end and I'm sorry for that, especially with the delay of 40 minutes due to trespassers on the track. As a goodwill gesture from Eurostar I've arranged a free single journey voucher for you or anyone in your group to use, which can be valid for a free single journey or half price return in the same class of service. This is valid for one year from your return travel date.

To book this journey, call us within 12 months on 03432 186 186 from the UK and quote your unique case reference 884803 during the call. The new journey can be between London and Paris, Lille, Brussels, Calais or Marne la Vallée, and places are subject to availability, so we advise calling in advance. You can book up to 120 days ahead of travel.

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★★★☆☆

“Possible Health Hazard due to lack of Cleaning”

Written on: 26/09/2014 by Sanchez8 (1 review written)

We travelled by Eurostar from Brussels to St Pancras. While the floor appeared to be clean the backs of the seats in front of us were very dirty, streaks of spilled drinks down the back of the tray and seat. On the ledges between the seats a build up from air bore dust and grim. Behind the hinges of the seat pull down tray again a build up of grim. The waste bin although empty when we boarded, the inside was in a disgusting state. My impression was that what cleaning does take place is only… Read Full Review

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★★★☆☆

“tired monopolistic approach”

Written on: 19/07/2014 by CliveMc1000 (1 review written)

Eurostar - the basis of a great and glamorous travel service (as it used to be) but with no real competition this is now a tired low-rent offer. The lovely destination and departure stations leave the travel bit in the middle even more exposed - more investment needed here. Think Virgin's revolution on the West Coast main line for example!! Website is a joke too. For example I've just tried to book seats for given dates and on the final stroke it tells me no trains are available that day… Read Full Review

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★☆☆☆☆

“Poor customer service, not reimbursing legitimate fees ”

Written on: 02/07/2014 by Brooks369 (1 review written)

I am awaiting for 6 months for Eurostar to reimburse legitimate costs I have incurred because of a delay of a Eurostar in Paris. They have stated they accept the reimbustemnt after 3 months of exchanging e-mails and presenting my case and, despite this they have not actionned it yet. Extremly disspointing and unprofessional service. I used to be a frequent traveler with Eurostar, they were my fist choice for Paris London trips... now I always think twice before choosing them and I only choose… Read Full Review

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★☆☆☆☆

“train filthy”

Written on: 25/05/2014 by dmilne6 (1 review written)

Traveled standard business to Paris but standard on the return. What a difference. The return train was disgustingly filthy to the point of being a health hazard. My wife carries baby wipes everywhere and even the 3rd wipe of the table could not get it clean. Never so glad to get off a train than that. Thee is never an excuse for lack of cleanliness and Eurostar needs to take this more seriously. Travelling standard class should not mean health standards should be different. Does not even… Read Full Review

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★★☆☆☆

“going downmarket”

Written on: 25/01/2014 by markwaterman (1 review written)

The staff are fine. The new improved website is still one of the worst I've seen. The meal service has been cut to airline levels, and it's just getting worse and worse. This started as a great service but is now tired and shoddy. Needs a new operator quickly… Read Full Review

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★☆☆☆☆

“over 500 pounds ????”

Written on: 11/12/2013 by bernd29 (1 review written)

the seats and carpets are overused and fairly dirty, the journals are a poor and limited choice. The premier business lounges...well, they have WIFI, unlike the train, but several hundred pounds for a danish and scup of and coffee...?? The trains have no WIFI, the food is astoundingly poor, limited choice and very small quantities. The breakfast...??? Equally poor. Limited room on tables for computer...quiet coach rules are not adhered to. Can't see the point of this… Read Full Review

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★★★★☆

“Very convenient”

Written on: 26/10/2013

Very convenient and fast. Great service. However prices are very high compared to other means of transport… Read Full Review

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★☆☆☆☆

“Eurostar Customer Service Stinks”

Written on: 05/09/2013

I made a genuine mistake booking Eurostar this morning. Booking the wrong day. Once i read my confirmation i realised and rang Eurostar straightaway. I didn't mind paying the extra cost of the more expensive time to travel. But having to pay £30 renewal for each ticket, both ways, £120 made me feel sick. I'd have expected a better service from a company like Eurostar. I have always thought they were a 10 out of 10 company service wise, now i will be telling everyone how bad they are. It was… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 11/06/2013 by anthony71 (3 reviews written)

after having a problem with our return tickets customer service could not have cared less we had to pay another 300 euros even though there was plenty of spare seats on the train it would have cost eurostar nothing to change our tickets but they could not care less… Read Full Review

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★☆☆☆☆

“Bad service plus a security scare”

Written on: 11/03/2013

My family lives in Paris, we are Eurostar Frequent Travellers. Last November we booked tickets for myself and 4 French friends. Whilst booking online ( on the notoriously complicated Eurostar web-site) we inadvertently used the wrong date for the return journey but realised the error before payment and thought we had changed it. Unfortunately we did not print the tickets until later and did not realise the original date was still on the ticket. Blissfully unaware of what was to come we arrived… Read Full Review

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★☆☆☆☆

“THE WORST!”

Written on: 24/01/2013 by Dimase (1 review written)

I had had such high expectations for this train. I was so excited to ride the Chunnel....however, it is nothing like they advertise. I would rather go the old way - a train to Dover, the hovercraft to Calais, then another train to Paris. The seats were AWFUL and our tour didn't even put my young daughter and I together!! And they advertise how you can "sit back an relax" on the Eurostar...WHAT? Are they insane! There was no "relaxing"! I was put in a 4 seater, 2 seats facing 2 seats with a… Read Full Review

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★★★★★

“Great experience”

Written on: 27/11/2012 by Carolyn78 (1 review written)

I really enjoyed using the Eurostar as this is very convenient to travel to Paris (I'm a regular user), if booking in advance you get quite a good deal and you also receive regular promotions, which in my case is always interesting. So far I have never experienced delays or cancellations, although I'm aware that I may just have been lucky. The only thing that could be improved is the temperature in the coaches, it's sometimes really cold. In general, I had a good experience each time I used the… Read Full Review

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★☆☆☆☆

“never again”

Written on: 18/08/2012

The staff up to the train were great checkin nice and easy once on the train it was dirty very tired looking no room to move as we were packed in like sardines and there was no air conditioning, never again… Read Full Review

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★★☆☆☆

“Sadly no longer reliable..”

Written on: 27/06/2012 by wafords (2 reviews written)

I used to use the Eurostar a lot from Paris to Waterloo - now it goes to King's Cross which is the other side of London. Why? I work on the South Bank, so King's Cross is very inconvenient for me. Also, had more than 3 long delays, this service is definitely degenerating slowly… Read Full Review

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★★★☆☆

“Sloppy monopoly”

Written on: 14/10/2011 by hudebnik (1 review written)

We went Standard Premier to/from Paris in early October 2011. On the way out the train was really dirty and worn, you could write in the dust! The 'breakfast' (served at 11am) was terrible, a small stale croissant, a small roll, a yoghurt and orange juice. Oh and lukewarm railway coffee. On the way back the food was better, a passable cold meal and wine, and the train wasn't quite as dirty, although still pretty worn. Both ways the service was OK but with one exception pretty graceless… Read Full Review

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★★★★☆

“Eurostar return from St Pancras to Lille was fast &...”

Written on: 01/05/2011 by kirsty88 (88 reviews written)

Eurostar return from St Pancras to Lille was fast & good value for money. If you book early enough it can be a really cheap option for getting into France. The seats are fairly comfortable & clean. Check in in London was quick & easy - the check in facilities were good once you had cleared French immigration there were a couple of coffee shops. The catering facilities on the train itself were ok - they didnt seem to have much left though and it was a little disorganised. Check in at Lille was… Read Full Review

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★★★★★

“Eurostar: London to Paris return on the Eurostar was...”

Written on: 22/07/2010 by RichardMoose (2 reviews written)

Eurostar: London to Paris return on the Eurostar was an absolute delight, quick and efficient. The coaches are showing their age a bit but still feel so sturdy and safe, and comfy. 500km's in 2 hours...that's an average of 150mph(250km/h)...non-stop. Beats the flight option hands down, St. Pancras not cluttered and over-populated, great scenery on the way and the lowest carbon footprint around. You can take your own food and drink on board, lots of luggage and it's more child friendly. Can't… Read Full Review

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Richardmoose's Response to RichardMoose's Review

Written on: 22/07/2010

The Eurostar website is great, i booked an entire holiday on there...from the train journey to the hotel to the activities, all in one! And saved money that way to.

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★★☆☆☆

“I have used the Eurostar on a few occasions and whilst...”

Written on: 25/05/2010 by GinaBeena (12 reviews written)

I have used the Eurostar on a few occasions and whilst I have no reason to complain about the service and the actual travel, I would like to air my anger about the inefficiency of their website and the pain the online booking process takes me through every single time.
Booking a return journey just took me 4 attempts and overall an hour. The website was sluggish, randomly abandoned my order after I had put all my details in twice and once told me the payment had not gone through. They spam my… Read Full Review

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★★★★☆

“This is the first time I had used the Eurostar from St...”

Written on: 28/08/2009 by glenc (307 reviews written)

This is the first time I had used the Eurostar from St Pancras. The station was much, much better than the facilities at the old Waterloo terminal, however, even though its a faster line, because the train has to go way out east before it can start going south, the train journey time was a little longer than I had expected.

Apart from that it was a good experience - left on time and arrived on time.

The actual carriages are starting to look a bit old and worn though - looked like they were… Read Full Review

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