Saga Share Dealing Reviews

Click here if this is your business
★☆☆☆☆
0.9 / 5
10
0% of users recommend this
Click here if this is your business
  • Speed of transfer

  • Value For Money

? Ask our helpful community of experts about this product or company
Saga Share Dealing - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Change to Equinity has been terrible ”

Written on: 25/01/2016 by Blevins71 (1 review written)

The Barclays to Equiniti changeover itself was a nightmare and i had to complain because of the poor service when PINs didn't arrive as promised. The Equiniti website is awful to use and years behind what Barclays provided previously. Many pages appear to be dead-ends and it is not obvious how you get back to your account summary. Also found some links do not appear to work. Haven't tried buying or selling yet but from other comments it might be better to change to another provider first… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“overall service and complaints”

Written on: 01/11/2015 by WillieButler236 (1 review written)

absolutely appalling service,so slow and Neolithic so far it has taken ten weeks to transfer back to Barclays with no sign of completion,on phone daily,no response to emails.Shame on saga for putting loyal customers through this laborious process… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disappointing new website”

Written on: 28/10/2015 by bulleid101 (1 review written)

The takeover by Equiniti I believe is a definite step back from the previous excellent share dealing service, The website is a disorganised,confusing mess and the the time to access any features is slow,slow,slow. Will probably migrate to another online share dealing provider… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst change ever!”

Written on: 05/09/2015 by Calpino (3 reviews written)

I expect that I am not alone in thinking that the change from Barclays to Eqiniti has been a huge mistake for the Saga Share Direct service. The functionality and navigation of the new website compared to the Barclays site is truly awful. It is no longer possible to see the activity and news items relating to my share portfolio by one click from the portfolio page. The list of lost functions is too long to itemise. The latest aberration is that dividend payments made into my bank account do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Divermac's Response to Calpino's Review

Written on: 14/09/2015

I am having problems to its a horrendous site. They got my accounts mixed up. You put an order in and somtime it does not respond and I have to delete all my history and restart Firefox to get the order to work!
When a limit order goes throught the amount on the notification mailpage is wrong and all they have said so far is update your browser!
Now looking around for an alternative I have had enough.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Awful website”

Written on: 03/09/2015 by AdityaSilva (1 review written)

Initially unable to access the Saga Share Direct website on Internet Explorer 11...........advised to try Google instead, with eventual success. Having logged into new Equiniti account, still unable to access from Explorer, my preferred search engine, despite them saying a few weeks later that they have now fixed Explorer access, & I have also tried to remove various histories & caches they now suggest. The website is very poor & laid out very amateurishly. Many of the left hand side… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How have the mighty fallen”

Written on: 24/08/2015 by Dermot0 (1 review written)

I have had a share dealing account with saga for over 10 years and am also a shareholder in the company. I am therefore the type of customer whom Saga would value, I assume, and one for whom the service should be made convenient. Since the changeover to Equiniti, the whole share trading experience has taken a downward slide. The new website is virtually impossible to navigate, the information available to us is scant compared to the 'old' system, and despite the fact that an account is linked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Saga rips off customers for their own gain”

Written on: 20/07/2015 by LaytonThomson172 (1 review written)

Frankly I found the previous service provided by Barclays was good but since the transfer to Equiniti it is dreadful. Long waits on the phone. When you get through they say they will phone you back which they do not do. The transfer arrangements on my account were incorrect and the layout etc of the shares page is very poor - try finding a message box! You gain no advantage by joining this scheme - Saga do nothing on sharedealing - they just subcontract to the company which gives them the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Preferencial customer”

Written on: 24/05/2014 by Gary1307 (1 review written)

As I am over 50 on Saga's mailing list have my car insurance with Saga and have been given a special investor code from Saga you would imagine its a bit of a loyalty, special consideration sort of thing. I applied for £6000 worth of shares, not a huge greedy amount, none in the name of other family members. I got £1800's worth. If that's special treatment what a waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ddg7's Response to Gary1307's Review

Written on: 30/05/2014

Same boat as you, got less than a quarter of shares applied for from this special offer to customers, however saga and capita got our money straight away for the full application amount which means they have had a free gift of those amounts for now 10 days in my case. Still waiting for refund of this to show in my bank account. Have written to appropriate managing directors/ceos with a very unsatisfactory first response. How many others in same position would like to join in taking this issue further. If this is an indication of how the share dealing service is going to be it's going to be a one-sided affair - theirs - avoid them !!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AVOID SAGASHAREDIRECT”

Written on: 22/05/2013

WHAT AN ARROGANT ORGANISATION. GONE ARE THE DAYS THAT THE CUSTOMER IS ALWAYS RIGHT. WHO DO THEY THINK THAT THEY ARE DICTATING TO ME ,A PAYING CUSTOMER,AS TO WHAT NAME THEY WILL USE FOR MY ACCOUNT. I WILL NOT TOLERATE ANY CHANGE TO MY NAME IN ANY SHAPE OR FORMAT TO SUIT ANYONE. THEY FORGET THAT CUSTOMERS MAKE PAYDAYS POSSIBLE AND THAT I AM THE CUSTOMER AND I DON'T COME BACK. AVOID THIS OUTFIT TO WHOM I GIVE NIL POINTS FOR CUSTOMER CARE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“I recently opened ashare dealing account with Saga,...”

Written on: 25/04/2009 by aireymary (1 review written)

I recently opened ashare dealing account with Saga, they offer this on the back of barclays platform, they get a cut of the commission. I have made my investment choices , bought the shares with some difficulty,when isay difficulty, i mean it can take a few hours of trying to access the trading platform., by that time the share price is somewhat different. Bad investor ? maybe; they blame the amount of traffic. i say the traffic lights dont work. 24 hours later try selling the shares. no chance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mistergadgets's Response to aireymary's Review

Written on: 14/07/2009

I found this review not helpful because...I am a long-time Saga Share Direct user and whilst I have seen some delays over recent months I am aware from the press and other investor friends that the whole industry has been swamped and therefore suffered trading delays. The user is a victim of the market, not the service.
<br/>
<br/>As it just so happens, I had trouble making a trade in early June and made more of a proft as a result. Swings and roundabouts.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aireymary's Response to aireymary's Review

Written on: 09/08/2009

ref. my review. you need to access saga stock dealing site. there is a letter from the man himself about the trading site or lack of it. you dont make a comment on your own trading platform unless you have been overwhelmed with complaints.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
overview