Furniture In Fashion - www.furnitureinfashion.net Reviews
Latest Reviews
★☆☆☆☆
“Took me 6 months and 30 phone calls to get my money back”
Written on: 19/06/2013 by langemose (1 review written)
The customer service is a disgrace: I put in an order for a coat stand. They messed up the delivery multiple times and after waiting 3 months for the coat stand, I told them I wanted my money back. This took additional 6 months involving weekly phone calls. Avoid at all costs. (read more)
★☆☆☆☆
“avoid this company if you want to stay sane!”
Written on: 13/06/2013
When I asked if all 6 matching chairs were in stock I was assured they were so I ordered and paid (otherwise I would not have bought as I had no chairs!). Then got a phone call to say they only had 5 to deliver and the 6th would follow soon afterwards. 4 chairs only delivered. 2 floor protectors rolling about in packaging. One missing. Then a phone call to say other 2 chairs would not be delivered for THREE MONTHS! A follow up email stated that I was 'happy' with that which I most certainly... (read more)
★☆☆☆☆
“Still waiting for my refund!”
Written on: 12/06/2013
Avoid this company. Still waiting for my refund and it has been nearly 2 months. I ordered another item which when arrived was not of great quality but because the packaging had been damaged they refused to take it back. Not worth the hassle. (read more)
★☆☆☆☆
“Had to threaten to take them to court”
Written on: 08/06/2013
I had dealings with them in 2011. They refused a refund because I could not use the original packaging to return the item as it was sodden with rain when it was delivered. To get a refund I had to threaten to take them to court. After a LOT of stress I finally got my refund months and months later but they still refused to refund the delivery charges. I wouldn't touch them with a barge pole ever again. I found them very rude, unhelpful and blasé. I was on a mission to get my money... (read more)
★☆☆☆☆
“Avoid at all costs!!!”
Written on: 04/06/2013 by Pearson070313
I ordered a dining room and chair set from Furniture in Fashion in March 2013. I finally took delivery of the items in mid April after numerous phone calls to find out where our product was. The table legs were damaged and the oak veneer was peeling, the chairs were a different colour and had dents and splinters in the wood. I had to fill in a online form to get the goods returned and had to take photos of the damage. After numerous emails, they agreed to take the goods back. I had to phone... (read more)
Cassy2184's Response to Pearson070313's Review
Written on: 04/06/2013
Seconds away from placing an order- glad I listened to the voice in my head that said check their reviews!
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★☆☆☆☆
“Waiting.....”
Written on: 03/06/2013 by traceyabc (1 review written)
Been waiting since april for my order ,as i sit here i could cry and i feel so sorry for all of furniture in fashions customers,its going to have to be a trading standards matter.Disgusting company (read more)
★☆☆☆☆
“Please avoid!”
Written on: 01/06/2013 by welshraz (1 review written)
This company is a disgrace. They have received goods back that could not be delivered due to the courier's incompetence, and now they refuse to give my money back. I have rung and emailed multiple times, just to be fobbed off. They keep sending me emails asking for £14.95 to have it redelivered, and I email or phone again saying that I just want my money back! This has been going on for 4 weeks on an order placed on 20th April. I wish I had researched this company a little more before I... (read more)
★☆☆☆☆
“Incompetent and a disgrace, please avoid at all costs ”
Written on: 31/05/2013 by ConorMax87 (1 review written)
Possibly the most stressful and most frustrating experience of my life dealing with this organisation and it looks as though I may have to take legal action to get my order through for which I've now paid some £900 for. I couldn't advise anyone more strongly than never to use this organisation. They are nothing short of a disgrace and if I was to get into the finer details of how much I have been messed about by these idiots I'd be here for a week. Please never do business with these idiots (read more)
Traceyabc's Response to ConorMax87's Review
Written on: 03/06/2013
ive just read your review i am in the same situation as you and ive spent nearly as much as you ,yeh as you state would take too long to go into the finer details.Have you recieved your goods or got refund yet?
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Conormax87's reply to Traceyabc's Comment
Written on: 03/06/2013
Hello ... Still waiting on my order to come through ... They sent me the wrong colour chairs and made me pay £178 to have them exchamged for the right ones .. For their mistake unbelievable ... Now 8 weeks later I'm still Waiting ... always full of false promises and only ever correspondence via email ... Once you've purchased they have no one you can talk to .. Customer services only operate by email in which they take forever to respond ... You cant speak to them apparently .. It's a complete disgrace I honestly don't know how they're in business ...
Anyhow ... Ill get my chairs one way or another ... I won't stop until I do lol and in the mean time i just plan to ward of as many people as possible from these gangsters
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Traceyabc's reply to Conormax87's Comment
Written on: 03/06/2013
Connermax,im so sorry for you ,im dealing with someone by the name of Adam within the company i am really hoping he going to get my goods delivered,
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★☆☆☆☆
“Dreadful servive”
Written on: 25/05/2013 by malcolm01x (1 review written)
I ordered a glass table from Furniture in Fashion, it didn't turn up as promised, i complained, the next day when it did arrive; they sent the wrong table !!!! I contacted them on thursday and they arranged delivery for today ( saturday), it didn't turn up again. They never reply to my emails and they leave it to me to contact and chase after the courier, they are useless, this is the worst company i've ever done business with online. I urge others not to use them, they're rubbish. (read more)
★☆☆☆☆
“Disgraceful”
Written on: 24/05/2013 by saltyinswad
Absolutely shocking service. My item has not been delivered yet furniture in fashion have said it has. Basically Ive been accused of lying. Can't believe I placed an order with this company to be treated so disgracefully. I have no idea how this company continue to operate. I have been refused a refund as 'their records' claim Ive had the item. It's a 6ft room partition - think I might have noticed if it had been delivered. Due to incompent communications between this company and their... (read more)
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Showing 1 - 10 of 282 Reviews
★☆☆☆☆
“DREADFUL customer service and poor product. AVOID”
Written on: 21/05/2013 by BusyMumofThree (2 reviews written)
I wish to re-write the review. Please change it to the following: I ordered a shoe cabinet which firstly wasn't in stock, but they called me and checked that I was OK to wait. When the item arrived it was a flat pack with TERRIBLE instructions - almost unreadable as they are printed on the outside of the box. Try dealing with instructions on a 6ft piece of cardboard!! However, we put it together, despite holes not being drilled etc. BUT at the last moment, we noticed a fault. Attempting... (read more)
★★★★★
“shoe cabinet”
Written on: 14/05/2013 by purchasest
Received a nice product from Furniture in Fashion - a walnut shoe cabinet. Glass got cracked whilst tring to assemble product. Furniture in Fashion replaced part within a few days. Fantastic service! Furniture in Fashion were easy to contact and even phoned me up to make sure that I was happy with product after I had received the replacement part. A most impressive company. Excellent customer service is somewhat of a rarity these days. I will definitely be using Furniture in Fashion again... (read more)
★★★★☆
“Super shoe storage!”
Written on: 09/05/2013
I am thrilled with my two shoe racks and altogether each one has stored about 50 pairs of my shoes! I have had lots of compliments from friends who would also like to sort out storage for all their unruly shoes! (read more)
★☆☆☆☆
“Avoid”
Written on: 09/05/2013
Ordered a sideboard, got a call saying it wasn't in stock for a week. Everytime I've phoned to see where it is, I get the same generic answer- 'We've been in touch with the supplier, it will be with us in a week. I ordered it 7 weeks ago and just got the same reply. If you can't trade properly, don't trade. (read more)
★★★★☆
“Wall Art - mixed expereince, but good service”
Written on: 27/04/2013 by minipud (2 reviews written)
I was really put off by bad reviews on here and elsewhere. I bought more expensive furniture elsewhere as I was so worried. However, I ordered two wall art items to test the waters. The first item was in stock and with me in a few days. It was as expected, very well packed and the delivery was trackable. The other item was not in stock. I got a call and an email straight away to let me know. When the supplier then changed the date with FIF, they phoned me straight away to let me know. I... (read more)
Itizme's Response to minipud's Review
Written on: 27/04/2013
You must have used another company, this lot dont do phone calls only taking libertys once theyve got your money. How did you get on with the fictional ticketing system thats what they use not the phone. Bogus review by any chance ?
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Tom1919's Response to minipud's Review
Written on: 03/05/2013
Minipud if you win the lottery once then it`s not wise to buy another ticket as the chances of winning again are remote. I`d stay away from this company unless you want a headache and an empty wallet. That said. if you're in the warehouse tonight maybe you could help to solve some of the issues people are having on the site.
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★★★★☆
“Excellent service ”
Written on: 26/04/2013
Brilliant service! I brought two items one was damaged and one was perfect for me! As I needed this for a certain date I had to return the damaged item for a refund! Couldn't be a more simpler process, collection was arranged, my item was collected as promised and a full refund was provided! Extremely happy with the service! Will recommend to friends and family! (read more)
Itizme's Comment
Written on: 27/04/2013
Brilliant service ha ha lies, you cant keep leaving fake rave reviews. no one believes they're real anyway.
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Tom1919's Comment
Written on: 03/05/2013
You're very lucky. A success story like a needle in a haystack. Mine was a nightmare as per 90% of the reviews. I did find the MD on LinkedIn and sent an email..no response but the company address is there. Looking at the web and the video, the showroom looks like an old attic stuffed full of tat. Maybe before you finish tonight you could go round and sort it out a bit.
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★☆☆☆☆
“AVOID THIS COMPANY! ”
Written on: 24/04/2013
I have ordered a simple computer desk 12.03.2013. The initial delivery date it was 1st week of April, then 2nd week of April, the 3rd week of April. We are in the 4th week of April and I'm still waiting for the desk to be delivered. (read more)
Tom1919's Comment
Written on: 03/05/2013
I really feel for you. I`m afraid the reality is the desk is never coming. The worrying thing is despite the clear reviews saying don't use them people are still buying from them. I suppose they only do it once though. Like me and you! I just hope you used a credit card!
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Traceyabc's Comment
Written on: 03/06/2013
Hi please could i ask ,have you recieved your desk yet?
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★★★★★
“Fantastic customer care!!”
Written on: 23/04/2013 by Anonymous98765 (1 review written)
Furnitureinfashion has one of the best customer service departments I have ever experienced that I felt I just needed to share! I received my item but found it would not match in my room so filled out their online form and I received a call by the end of the day to confirm receipt of my return form and collection arranged the following day! Item was collected and my refund processed within 3 days of collection! So all in all I had my item collected and order refunded within 5 days wow! I... (read more)
Dustiedog's Response to Anonymous98765's Review
Written on: 25/04/2013
I am really wondering what you have done to get your Refund...that nobody else has..apart from maybe knowing someone in this company maybe..As for their Service...just diabolical....
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Itizme's reply to Dustiedog's Comment
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Also all the good reviews on here are written by them, i just cant prove it so yet again they can get away with it. Theres only a handful of people that work there they just have about 5 aliases each the conmen................................
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Itizme's reply to Dustiedog's Comment
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Also all the good reviews on here are written by them, i just cant prove it so yet again they can get away with it. Theres only a handful of people that work there they just have about 5 aliases each the conmen................................
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Itizme's Response to Anonymous98765's Review
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Also all the good reviews on here are written by them, i just cant prove it so yet again they can get away with it. Theres only a handful of people that work there they just have about 5 aliases each the conmen................................
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Dustiedog's reply to Itizme's Comment
Written on: 28/04/2013
This is so true..a shameful company really...makes me scared now to shop anywhere else online...Gives the Good companies out something to think about really. As you say no proof..but I am taking it further..with details set off to my Credit Card etc.
Dustiedog
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Tom1919's Response to Anonymous98765's Review
Written on: 03/05/2013
Anonymous98765 I think you have experienced a miracle.I wouldn't share it though with Friends and Family though as they are probably mere mortals and will end up as anybody that has experience of this company, dissapointed. If you do want to share though. Why not do it at your lunch hour in the Furniture and Fashion canteen or better still Library. The fiction section should be most appropriate.
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Caro11's Response to Anonymous98765's Review
Written on: 19/06/2013
agreed, im sure this anonymous person works at that dreadful place. i wish i read the 'real' reviews before i bought.
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★☆☆☆☆
“avoid like the plague”
Written on: 18/04/2013 by ihatefurnitureinfashion
Without question the worst online experience I have ever had. Like others on this site, i have given one star as no stars is not an option. I ordered a cupboard, changed my mind and cancelled. Since then i have been plagued with high-pressure sales calls asking repeatedly why i have changed my mind. It took two weeks of daily calls before they sent an email confirming my cancellation. I am now getting daily calls asking me if I want to purchase another cupboard. They still haven't... (read more)
Dustiedog's Response to ihatefurnitureinfashion's Review
Written on: 25/04/2013
Hi..really agree with you..it is my worst online experience..and I don't usually buy much from the Internet either..now really scared to buy anything ese..I am still trying to get a Refund after 5 weeks..no-one is getting back by their fantastic online system...maybe I should give them a Ring and see what they say...but I have placed it in the Credit Cards hands..see if they get any joy.
I can't understand though..how they can get away with all this.
Dustiedog
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Itizme's Response to ihatefurnitureinfashion's Review
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Also all the good reviews on here are written by them, i just cant prove it so yet again they can get away with it. Theres only a handful of people that work there they just have about 5 aliases each the conmen................................
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Tom1919's Response to ihatefurnitureinfashion's Review
Written on: 03/05/2013
love the name ihatefurnitureinfashion. Very catchy. You need to say to them that you're coming to Bolton office to shout and scream. That`s the only thing that worked for me. Unless you do this and it wasn't a credit card you won't be seeing the money again. Sad but true
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★★★★★
“First class customer service from Furniture in Fashion”
Written on: 17/04/2013 by Daytona595
We ordered a lamp table and a matching coffee table as the price was so low compared to the same products in a furniture chain. After ordering we found all the negative reviews and were a little nervous. We assembled the lamp table, really easy, and looked great. We then discovered a major part, a glass shelf missing from the coffee table. I completed the missing part form online and hoped for the best. We need not have worried as we were contacted by email and phone and received the... (read more)
Tom1919's Response to Daytona595's Review
Written on: 03/05/2013
If Taz called you then she should be disciplined. This company does not call disgruntled angry customers. They ask them to send emails for cases and then they close before anything has been done. So I'm thinking you're confused or maybe you are Taz! and it`s your appraisal next week at Furniture and Fashion and you can print this out for the boss.
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Showing 11 - 20 of 282 Reviews
★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 10/04/2013 by zaraward (1 review written)
The most terrible company to deal with ever. I purchased a large number of items and majority of it arrived damaged. It took them 3 months to come and pick up the faulty items and a it has been 6 months since I have been waiting for a refund. No help whatsoever form the seemingly lovely sales team. Do not purchase from this company they are trying to take your money and send you rubbish. My advise is pay a bit more or only purchase from them through other companies like eBay or amazon who... (read more)
Tom1919's Response to zaraward's Review
Written on: 03/05/2013
Very wise words! If only everybody would listen. For that money may be worth a trip to Bolton. Just the threat of going and making a fuss made them pay up.
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★★★☆☆
“Waiting for Refund ”
Written on: 10/04/2013
I have recently returned several damaged items of furniture..this was done within 3 days of receiving said items..with photos..they have E mailed several times accepting goods back and stating now 5 days till I receive my refund..which I have agreed to give them. They are communicating at the moment...These comments by others are worrying me though..but I did pay by Credit Card and I won't be put off at all. I do hope they are fair and return my payment..otherwise they are committing lots... (read more)
Itizme's Comment
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Good that you paid on your credit card, contact them directly they will get your payment back dont wait for these conmen to sort it.
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Tom1919's Comment
Written on: 03/05/2013
I`m sorry to say nothing is coming! Don`t be holding your breath
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Dustiedog's Comment
Written on: 09/05/2013
Well its taken 7 weeks but I have been given my Refund..less delivery costs etc. but at least have received it back...I did inform my Credit Card supplier and they suspended payment whilst looking into the matter..
What took the company so long...I did speak to them..and after that they refunded my money...Why do the behave like this... I certainly won't be shopping with them again and won't recommend anyone else does.
I do hope others get their money back.
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★☆☆☆☆
“Remove bad reviews from their website”
Written on: 07/04/2013 by ArchieFatcacky (1 review written)
I bought two items from Furniture In Fashion. A bookshelf and a coat rack. Both £60 each. They were supposedly reduced by £100 - a classic you've-got-a-bargain ploy. I'd say they weren't worth more than £20 at the most. Very poor quality. Described as German to make them sound good but they are not. Just poor quality materials and fit when assembled. The worst thing is that when I put on fair reviews on their site they removed them. This has been done 3 times now. Avoid at all costs. (read more)
Itizme's Response to ArchieFatcacky's Review
Written on: 27/04/2013
Cant believe they are still getting away with this they re fraudsters plain and simple. Also all the good reviews on here are written by them, i just cant prove it so yet again they can get away with it.
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Tom1919's Response to ArchieFatcacky's Review
Written on: 03/05/2013
They take your money and ship you broken/damaged and very poor quality good and then hope they can avoid you and upset you long enough so you don't chase them for the money they have taken from you....It`s actually quite clever and successful. On the downside you have to live with knowing what you are...
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★☆☆☆☆
“Disgraceful Company”
Written on: 05/04/2013
Furniture in Fashion get a one star review as a no star review sadly isn't an option. How are this company still trading, how are they allowed to? Support tickets, we will call you back, our products are of the finest quality. Does any of this sound familiar? I made the mistake of purchasing some chairs to use as waiting chairs for my business almost 4 years ago. I stumbled upon this company purely by chance, saw these chairs, liked them and bought them. What a big bad mistake. They started... (read more)
Bennyjohn's Comment
Written on: 08/04/2013
Spot on. Thanks for the review here, big help.
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Banding's Comment
Written on: 08/04/2013
At last, finally, accurate descriptions of this awful company. It's about time the powers that be closed this nasty company down.
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Dustiedog's Comment
Written on: 25/04/2013
Totally agree....how can they still be trading..maybe its because they have so much of our money..if they give it all back they wouldn't be out there I reckon.
Dustiedog
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Tom1919's Comment
Written on: 03/05/2013
In reality this review is highlighting the good points of Furniture in fashion. You read about the people that weren't given the full support of the customer service team.
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★☆☆☆☆
“Will never refund even if you return the goods”
Written on: 04/04/2013 by suddie
In October 2012 my wife ordered 4 chairs and a table. Unfortunately we had mis judged the size in proportion to the room intended for this furniture. We discussed this with F in F and agreed that as we could return all the goods in the same packaging we could get a full refund. As at April 2013, despite numerous communications, 2 Solicitors letters and informed we are seeking a 'Small Claim' against the company through County Court procedures they have not made any attempt to proceed with... (read more)
★☆☆☆☆
“Avoid Avoid Avoid This company is total disgrace !!”
Written on: 02/04/2013
After 6 months of stress & being lied to constantly and having to raise cases with both Trading Standards & Visa i have finally got my money back !!!We bought a £600 console table from this company .When the first table arrived it was in clearly re-sealed packaging & upon opening it found the table was scratched in several places, when you try to speak to anyone there they fob you off & point you at their website which when you enter your issue just sends out generic replies.After allsorts... (read more)
★★★★★
“Amazing service and products”
Written on: 31/03/2013 by Designxxxxx
Very very satisfied with this company. I was about to cancel my order after reading so many vad reviews but I am glad I didnt as prices are very competitive, products are lovely and delivery arrived on time! (read more)
Caro11's Response to Designxxxxx's Review
Written on: 19/06/2013
im sure you did. Well done love.
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★★★★★
“ Rinimi dining table and 4 G 614chairs ”
Written on: 28/03/2013 by allan280893
I ordered and received the above items and was very pleased with the sales staff and customer service staff. I discovered that one of the chairs had a manufacturing fault and called and completed a support ticket for a replacement chair. Although I did have to call again in a day or so the the service was great and I am pleased to say the replacement was delivery propmtly. also I got a 5% discount on ordering and as they had changed their promotion I was given 10% so even better. (read more)
★☆☆☆☆
“cheats online customers”
Written on: 26/03/2013 by starwales (1 review written)
please keep far away from this company. after delivering a damaged/wrong item in December i am still waiting for a refund. each and every employee who comes on the phone are well trained to lie to the customers.won't be surprised in the near future if they are on watchdog programme. (read more)
★★★★★
“Excellent after sales and customer service”
Written on: 25/03/2013 by grfanos
Purchased a hallway coat hanger/shoe storage cabinet in 2011, one of the hooks broke after instalation. Received Excellent customer service as within 2 days the sales team had been in touch and after sending a picture of the damaged item online, they ordered the replacement straight from the manufacturer. Replacement (plus two extra ones) arrived in the post within five days. Great follow up from customer services, called once to tell me how long it would take and then again to ask if it... (read more)
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Showing 21 - 30 of 282 Reviews
★★★★☆
“Great customer service - ”
Written on: 24/03/2013
I returned an item as it was faulty and chose replacement goods. The customer service and after sales team have been very attentive and responded very swiftly, keeping me in informed at all times. What you would expect from a customer service team, but not what we tend to get these days. A pleasure to deal with and I would thoroughly recommend. (read more)
Caro11's Comment
Written on: 19/06/2013
interesting... can you give me the tel number of the customer servies then please??
I would really need to speak to them.
many thanks
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★☆☆☆☆
“The company appears to be set up to restrict your...”
Written on: 22/03/2013
The company appears to be set up to restrict your statutory rights - want a refund or to return an item - forget it - it is a nightmare. Go elsewhere! They will have you filling out forms, jumping through hoops, they place the burden of proof on damaged items on you - a nightmare. I am trying to return an item as well as get a refund on an item that they have discontinued - all I get are standard responses, requests to fill out online forms, promises of people to get back me and... (read more)
Starwales's Comment
Written on: 04/04/2013
forget it. no one is going to ring you or refund your money. i am still waiting after 3months for my refund. all the positive reviews are fake.
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★★★★☆
“pretty good”
Written on: 22/03/2013
Find the company at the amazon webside and ordered a couple things. The service is quick and the product is good for what it's worth. (read more)
★★★★☆
“Excellent, efficient service ”
Written on: 14/03/2013
I ordered a TV unit online from the website, it arrived very quickly, unfortunately 2 parts were damaged in delivery after contacting the website to resolve the issue, I found their return and damage service quick, efficient and thought the online ticket service quite impressive. The replacement parts were sent out and now my unit is built and complete. Obviously it was an inconvenience that the unit was damaged but the replacement process was so efficient that it didn't bother me that... (read more)
★★★★☆
“A smooth buy! Tracking could be better”
Written on: 14/03/2013 by shakilahmed (3 reviews written)
I was definitely worried about the company when i ordered but i took the risk and order through credit card not debit card as it offer more security in case! Their online tracking is not best in the world. They sent me two emails once after order acceptance, one after they dispatched the TV unit I have bought. Their own delivery company doesnt have much online tracking, but they called before delivering and were on time. Ordered on Friday and its delivered on Wednesday, so they took nearly a... (read more)
★☆☆☆☆
“Is this a bona fide company ? ”
Written on: 10/03/2013
For over a week I have been asking for the dimensions of a product which they are selling. How can they sell furniture on the internet and not give the sizes ? I have called them numerous times and always promised a return call and have sent emails but nothing forthcoming. This is how I judge a company - if they are so poor prior to a transaction I would hate to think about their after sales services and judging by the reviews which are helpful I think I know the answer. (read more)
★★★★★
“Super quick delivery, GREAT PRODUCT”
Written on: 06/03/2013 by sneek12 (1 review written)
Ordered 11pm on a Sun delivered by Tuesday am - free delivery. Great comms keeping you informed with tracking details. Product is great quality and easy to assemble. (read more)
★☆☆☆☆
“Smashed furniture delivered, shocking aftersales.”
Written on: 20/02/2013 by DexterB (1 review written)
I would have given no stars if I could. Almost too many faults to list, but suffice to say that after receiving bedside cabinets that were basically smashed up bits of wood, it has taken a further two months to get them to collect them (I have had to take another day off to do that), i am still waiting for a refund, and have not been able to even get the name of a person in the customer services team, because you are not allowed to speak to any - they try to force you to do everything... (read more)
★★★★★
“After reading these reviews was worried. But no need...”
Written on: 18/02/2013
I ordered a shoe cabinet mirror and coat rack all in one. Reduced from £300 to £89. I wanted one that faced to the right luckily this was priced at £89 while the one that faced to the left was £129. After ordering read reviews and was seriously worried so I rang to confirm order. Not only did they confirm the order they stated it was despacted the same day. Thye then gave me the tracking number and after a quick call spoke to the courier and met him at my address. The product was well... (read more)
★★★★★
“Look no further! ”
Written on: 15/02/2013 by Annie06 (1 review written)
I just recently discovered Furnitureinfashion.co.uk where I made two purchases. They were a pleasure to deal with, super efficient in delivery, items well packed and arrived in perfect condition. Both items were of a very high quality and even looked nicer than I had anticipated. I did see the identical items on similar websites at a much higher pride. Furnitureinfashion would be my first choice to shop with again as being a bit of a shopaholic, I am only too aware that the efficiency of... (read more)
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Showing 31 - 40 of 282 Reviews
★★★★★
“BRILLIANT SERVICE - DEFINITELY RECOMMEND!”
Written on: 13/02/2013
I am extremely impressed with furnitureinfashion. i read the reviews of this company and was apprehensive about ordering however after some further research found the company has been running since 1998 and for a company running this long and only having this many negative reviews is very good in my opinion therefore i proceeded to order. i ordered one item as a test and received my order damaged - was extremely disappointed and was hoping the reviews would not prove me wrong! i contacted... (read more)
★☆☆☆☆
“Very seriously bad company”
Written on: 13/02/2013 by Pamsela (1 review written)
Shocking experience.The item arrived damaged and FurnitureinFashion's response was difficult to comprehend; collection was slow and problematic and the refund process moved at a glacial pace. Over three months after making the purchase I did eventually get a refund but at a huge cost to myself in phone calls, emails, dealing with the company's online complaint ticketing system and worrying because I stood to lose hundreds of pounds. I am relieved that my ordeal is now over, but it will take... (read more)
★☆☆☆☆
“THEY DO NOT REFUND YOUR MONEY FOR RETURNED GOODS !”
Written on: 06/02/2013 by Robert.Fraser (1 review written)
We Bought a Dining table and mirror from this company. The Table Arrived with a scratch and the Mirror had a chip on it. After Sending the company photos of the damage they agreed to collect the mirror and provide a refund and give us 10% off the table. the mirror was returned and we are still waiting for the refund and the 10% discount. We have called and raised tickets etc most days and been assured that it is being dealt with and the money will be in our account in 3 working days. We... (read more)
★★★★☆
“Courteous and quick response in supplying missing...”
Written on: 06/02/2013
From placing an order for 2x Coat Stands I received an email at each stage through to delivery I liked the style and quality of the products and the easy to follow assembly instructions The components also were good quality. One significant screw was missing however. Whilst my first response was to telephone ' After Sales', Furniture in Fashion operates an email ticketing system - not my preferred method though I can see the advantage of the written / dated word over the ( unlogged )... (read more)
★★★★☆
“A surprising experience”
Written on: 30/01/2013 by CDHolmes (1 review written)
I've been looking for a coffee table for some time now and eventually found one that I liked on the internet at Furniture in fashion - it was the 'Cube Sheesham Block Coffee table' CL35 - INHB at £250. So I bought it and got an email straight back acknowledging payment and saying that delivery would be in 3 to 5 days. After 10 days or so I thought i'd try to find what its ETA was but then couldn't get on to my account with them as the system didn't recognise my user name or password. I... (read more)
★☆☆☆☆
“THIS COMPANY SHOULD BE SHUT DOWN!”
Written on: 29/01/2013
I bought a shoe cabinet from them & had i read reviews first would have saved myself £96. The cabinet arrived damaged, so i called them up & was told to send them pictures of the damage, the item was clearly well packaged which suggested to me it was sent out damaged! After sending several photo's, they advised me to package it up for collection, which i did then send more photo's so that they could confirm the parcel was packaged sufficiently so the couriers would collect it. This they did... (read more)
★★★★☆
“Very good after sales service”
Written on: 23/01/2013
My item arrived damaged which I was not happy about however the way in which my query was handled was quick and efficient. I would purchase again from Furniture Fashion. Should my friends and family be in need of a good deal with great furniture then I would recommend this company. (read more)
★★★★★
“Fantastic service”
Written on: 22/01/2013
I found customer service excellent and all staff very polite and helpful when conversing on the phone. the dining set i ordered was of a high standard and at a very good price. I would definately order from this company again and would have no hesitation on recommeding furniturinfashion to others. Thanks again for first class service. Mary. (read more)
★☆☆☆☆
“Do not order from this company!!!”
Written on: 20/01/2013 by Cindy12
I ordered a shoe cabinet from Furniture in Fashion a few weeks ago. 1/3 of the parts arrived damaged, despite being wrapped well. It was then the fun began.... I used my usual standards for Internet shopping, if they have a number and address for contact, they are safe to order from..... Unfortunately my system was flawed on this occasion. Do not be fooled by the number in which you see on the website. This is only for 'sales' and if you wish to have a productive conversation with anyone... (read more)
★☆☆☆☆
“YOU WILL LOSE YOUR MONEY - DO NOT DEAL WITH THESE PEOPLE”
Written on: 19/01/2013 by DIAlanWhite (1 review written)
DO NOT USE THESE PEOPLE - YOU WILL LOSE YOUR MONEY. Poor to Fair flatter this bunch. The worst company you can possibly deal with. Totally agree with Elaine Vance's review. If you pay these people any money you have lost it. We ordered a set of chairs. The goods sent were appalling. The packaging was water damaged, the chairs were broken and rusted all over. Scores of emails and even agreement to refund having returned the goods and still no payment after nearly 3 years. Money taken - no... (read more)
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Showing 41 - 50 of 282 Reviews
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Caro11's Comment
Written on: 19/06/2013
i completely agree. They are appaling. I ordered a wardrobe. However it doesnt stand up so naturally i want to return it. It doesnt do the job its designed for. unfortunately I can not call customer services as there is no number.... all i get is sales and a promise to ring me back. for one month. and still nothing.
do you have a direct line for customer servies by any chance? ideally i would like to call teh CEO and tell him how bad his company is!!
thanks