Furniture In Fashion Reviews - www.furnitureinfashion.net

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Latest Reviews

★☆☆☆☆

“Glad I read reviews.....”

Written on: 20/02/2015 by McPherson1948 (1 review written)

So glad i read the reviews!! was about to order a Ferrari car bed for my 3 year old but DEFINITELY will not use this company!! Thank you everyone!… Read Full Review

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★☆☆☆☆

“Tv unit”

Written on: 15/02/2015 by 499McFadden (1 review written)

Don't touch this company when you email to complain they say everything is checked I said they did not do a good job then did they lights did not work we will sens out with courier take 6 to 7 days Email then sent to me on way then email 2 weeks and on going… Read Full Review

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★☆☆☆☆

“Simply the most shocking company I have ever dealt...”

Written on: 13/02/2015 by SL15REVIEWER (1 review written)

Bought a TV unit from this company in November, no instructions included in the box once I had taken everything incredibly carefully out of the box!! Had to wait all weekend to get a response and received a pdf file sent of the instructions. OK so far!! When I came to put the unit together noticed a small chip in the drawer so emailed to ask for a replacement drawer front - was told that I had made the chip as their QC checks are beyond reproach and could not make a mistake - I mentioned that… Read Full Review

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★☆☆☆☆

“Do not use this Company”

Written on: 10/02/2015 by dgGarner418 (1 review written)

The customer service is apalling. Using the phone number provided you have to pretend you want to buy something and go through sales to get to speak to a person. The attitude of the staff (if you can speak to someone) is totally unacceptable. I am told that a dining chair, with metal legs, that have splayed apart after 4 months is due to wear and tear!!! And can not be returned after 14 days! They claim their goods are of a high quality - high quality I don't think so! Well  Sales and… Read Full Review

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★☆☆☆☆

“Glad i read the reviews”

Written on: 05/02/2015 by Harry7766 (1 review written)

I was just about to place an order and thought I would check out the reviews first. I am sooo glad that I did. Thank you all, I will not be placing an order with this company!!… Read Full Review

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★☆☆☆☆

“Terrible would never recommend, awful customer service...”

Written on: 03/02/2015 by Barneytom (1 review written)

Brought the Hanna 80cm square frosted glass table, two parts assemble, Table top delivered which was fine but not great Quality, then after chasing the table legs for 2 weeks after first delivery, finally delivered to parents address,delivery team were messing me around Diamond Logistics. My elderly father signed for the legs of table which the driver did not wait for it to be checked and only asked for signature of delivery. The box was badly battered and resealed by TNT on opening box visible… Read Full Review

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★★☆☆☆

“Not what we wanted!”

Written on: 01/02/2015 by keylock000 (3 reviews written)

1) Just open the packaging of the bedroom wardrobe we ordered and noted 26 components in flatpack (which on second check of the site was noted) along with fittings to assemble the new oak wardrobe. No assembly drawing details are included in any of the packaging noting how to assemble this unit. 2) The units ARE MADE OF WOODCHIP and faced with an OAK FACARDE and paying this much cash for woodchip is NOT a preferred choice.( we will in future look only for the SOLID OAK comments) 3) Problems… Read Full Review

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★★☆☆☆

“Not what we wanted!”

Written on: 01/02/2015 by keylock000 (3 reviews written)

1) Just open the packaging of the bedroom wardrobe we ordered and noted 26 components in flatpack (which on second check of the site was noted) along with fittings to assemble the new oak wardrobe. No assembly drawing details are included in any of the packaging noting how to assemble this unit. 2) The units ARE MADE OF WOODCHIP and faced with an OAK FACARDE and paying this much cash for woodchip is NOT a preferred choice.( we will in future look only for the SOLID OAK comments) 3) Problems… Read Full Review

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★☆☆☆☆

“There is no customer service”

Written on: 30/01/2015

After placing order for a Peru table there were two different items delivered the legs of one table and the top of another.i raised as a ticket which is the only way the company will deal with complaints, after waiting a further six weeks the correct table was delivered. I was also at this time offered a 5% discount for the inconvenience caused, following a further 4 weeks i still have not received the discount so i raised yet another ticket to which i received a request for the original order… Read Full Review

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★☆☆☆☆

“awful co, terrible cust svcs, damaged order then...”

Written on: 28/01/2015 by C0bbie (4 reviews written)

this is a company to steer very well clear of ! i ordered 2 chairs which came packaged very poorly, which resulted in one of the chairs legs becoming damaged. i emailed them to advise, a week later and no contact. thats when i was told about this awful ticket system they use, it doesnt work then they start saying i didnt report it until after 10 days, even tho i have the email proof, they then write back 3 times refering to terms and conditions, forgetting MY statuatory rights as a consumer. i… Read Full Review

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★☆☆☆☆

“Terrible - the dodgiest online company I have ever used”

Written on: 19/01/2015 by Warrenuf95 (1 review written)

We ordered a £250 tv unit from this company. It arrived within the timescales promised. Putting it together was a bit of a nightmare as the instructions were in german but we managed it, at least we did until the very last part - putting the drawer into the runners. We heard ball bearings bouncing around inside the unit once we put the drawer in and then the drawer was very loose. So we complained via the ticket systemon the website. I uploaded two photos showing the issue. They replied within… Read Full Review

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C0Bbie's Comment

Written on: 28/01/2015

thats exactly my experience with them, if you paid on your credit card, dispute the transaction!

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★☆☆☆☆

“The worst service in UK Ever.”

Written on: 19/01/2015 by jjpassos (1 review written)

I bought a Kaira TV stand on 18/12/2014 and today 19/01/2015 no one from Furniture and Fashion knows when it is going to be delivered. it is a real shame and they are real time wasters, i call them every day and the only thing they can say is that i will get a message when saying when it is going to be delivered. i do regret myself of buying things from them and i will never ever buy any furniture from them in future nor recommend them to anyone. furniture in fashion… Read Full Review

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C0Bbie's Response to jjpassos's Review

Written on: 28/01/2015

dispute the transaction with your credit card company

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 16/01/2015 by Omaru400 (1 review written)

Ordered table and on arrival the packaging not damaged so we opened opened one box to find the table base damaged. We tried to report it as per their instructions via a "TICKET SYSTEM" which was not as easy, in fact we gave up and managed to speak to someone, which this company prefers not to do! The only contact we could get with them was sales or accounts. They attempted to offer the damaged goods at a reduced cost, but to be fair the quality was absolute rubbish - the table base was supposed… Read Full Review

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C0Bbie's Comment

Written on: 28/01/2015

this is exactly my expeience of them, trading standards should be advised! dispute it with your credit card comapny!

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★☆☆☆☆

“THE WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE”

Written on: 02/01/2015

How I wish I had read these reviews before deciding to purchase. As with many people I read all the terms and conditions and expected delivery within 5-10 days of my order. Within a few days I had an email telling me my items were out of stock and it would be 2-3 weeks before they were back in stock. So I used the 'ticket' system to cancel the order saying that I didn't really want to wait 3 weeks for the items to be back in stock and another week or so for delivery as this would then be… Read Full Review

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★☆☆☆☆

“never buy from FIF”

Written on: 30/12/2014 by NIAZILONDON (1 review written)

FIF were at all time misleading and telling me lies from the very beginning. Even before I bought the goods from you, I was told that you check and double-check all goods before they are sent out A LIE. You told me the goods would be delivered during a cetin time of the day A LIE. I was told that once I checked the goods and if there were a problem, you would resolve it immediately A LIE. You told me that you would have the missing parts delivered the next day A LIE. You gave me a consignment… Read Full Review

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★☆☆☆☆

“Stay Clear!!!!!!!!!!!!!!!!!!”

Written on: 25/12/2014 by xoMaxwell14 (1 review written)

Ordered a tv stand in November 2014.We decided to cancel the following day.We informed the company by telephone and they requested it by email which we sent.I have telephoned on a number of occasions for my refund and the keep saying it is being processed.It is now the end of December 2014 and still not received my full refund.All I have received from the the company is an email to say that they are charging me £76 for delivery for a product which we never received as we cancelled the order… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 23/12/2014 by 2Soto (1 review written)

I wished I had read these reviews first. I am starting a legal claim through the small claims and already in the process of a card refund through my bank, Utter *** men. Ordered a very expensive table and chair set, they look nothing like they do online, already damaged, and physically impossible to assemble. No one answers the phone, emailed them and they refused a refund and blamed me. To say they were rude is an understatement, right on top of christmas. This company need closing ASAP -… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service, Cheap, Nasty Products”

Written on: 19/12/2014 by skye.01 (1 review written)

This company is nothing short of appalling and everyone should be made aware to avoid giving them a penny of their hard earned cash. Please feel free to make an account and message him with your complaints. I recently bought a shelving unit which was of absolutely shocking quality. Don't be fooled by their lovely, overly photo-shopped pictures. These are cheap, nasty and tacky products. Half of the screws were missing, meaning I was unable to assemble the unit anyway. I have been… Read Full Review

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★☆☆☆☆

“Damaged Furniture”

Written on: 16/12/2014

I ordered a dining set and sideboard over a year ago now and I am still chasing a refund. The furniture received was extremely poor quality. The sideboard and table were badly marked and some of the chairs could not be assembled. I followed Furniture in Fashion's returns policy, well within timescales as per their T&Cs, and was told that the furniture would be collected on an agreed date. On the proposed collection date, FIF decided to cancel the collection. Numerous e-mails and phone calls… Read Full Review

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★☆☆☆☆

“Badly made furniture, ignore e-mails DO NOT BUY”

Written on: 09/12/2014 by Misstb1976 (1 review written)

I had terrible experiences with this company. Firstly they didn't have stools in stock (which is probably lucky) they ignored my chasing for the refund for 3 weeks. The rest of the furniture arrived, badly manufactured cheap rubbish, and at pre sale of £300, I would expect better than Argos, but no this is worse. Again they will not respond to me at all, so have wasted money that I am never going to get a refund. Not happy and would never ever buy anything from this company again!… Read Full Review

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