Furniture In Fashion Reviews - www.furnitureinfashion.net

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★★☆☆☆
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Furniture In Fashion - www.furnitureinfashion.net

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Latest Reviews

★☆☆☆☆

“Cheats and Rogues”

Written on: 21/07/2014 by InnocentCustomer (1 review written)

I bought an expensive shoe cabinet costing £170. After 8 months the drawers kept on collapsing due to poor quality materials and fixings. I wanted to contact them but there's no telephone number or email address. You have to go through their stupid 'ticket' system online which is such a farce. Eventually after submitting my complaint they said I've had the product more than 3 days so its now outside their terms and conditions and closed the case. I submitted another ticket pointing out that it… Read Full Review

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★☆☆☆☆

“Customer service is terrible”

Written on: 19/07/2014 by Jessielianguk (1 review written)

I've brought a wardrobe from Furniture In Fashion. The furniture looks OK. But a mirror door was cracked. Despite numerous phone call, email and letters, still there is no respond to my replacement, apart from telling that they don't know the code of the broken door. The customer service is unbelievable poor. I strongly recommend you walk away from this company go somewhere else before you step into my position. It is just not worth it. … Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 16/07/2014 by RCS2014 (1 review written)

What an absolute joke this company is, which is sad as the products they provide are spot on. Having spent tens of hundreds of pounds in the past, when you have a problem the customer services are bordering on useless. 5 months ago we purchased a wardrobe and drawers. The wrong door was sent for part of the wardrobe. We contacted F.I.F within 48 hours explained the issue sent in photographs and was promised a replacement straight away. 3 months later still no door - despite countless e-mails… Read Full Review

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★☆☆☆☆

“Keep Away!!!!!”

Written on: 12/07/2014 by Reesln155 (1 review written)

I wish I had checked on this website before I used this company. I ordered a dining table and chairs from this company. Table turned up. No chairs. After 3 complaints the chairs turned up. Chrome legs on table and all chairs thick rust! Company will not answer the phone unless you ring the sales number. No email address. Online ticket system only for contact- they ignore. They refuse to pick up faulty furniture. Will not refund my money. I managed to get through to somebody in sales. Told me… Read Full Review

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★☆☆☆☆

“do not order from this firm”

Written on: 08/07/2014 by LanaMorris (1 review written)

Worst company ever, no customer service, terrible quality goods, rude staff, also they all must be colour blind, as I ordered white chairs and got cream.their comments were colours may variety.......just DO NOT ORDER FROM THIS COMPANY. You will not get what you ordered and you will have great difficulty getting your money back. The company should be banned from trading… Read Full Review

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★☆☆☆☆

“Do not order from this company”

Written on: 06/07/2014 by LincolnMcGarry (1 review written)

We ordered furniture from this company and there was a part missing. There is no customer service telephone number you have to raise a ticket. So far I have left FIVE messages to be called back and raised THREE tickets, all of which have been ignored. If you call and get through to the sales team, it takes a minimum of 15 minutes to get through and they are rude and unhelpful. I have raised a complaint and this has been ignored. Please please do not order anything from this company… Read Full Review

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★☆☆☆☆

“Don't Go anywhere near!”

Written on: 06/07/2014 by DonovanHurst (1 review written)

Their hassle free return policy really is hassle free - there isn't one! I've been trying to return goods for over 3wks now and it's impossible to get hold of anyone, their ticket system is a joke (they just close the ticket to prevent you contact them further!) and when you do get through they make promises they don't keep. I now have trading standards involved!… Read Full Review

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★☆☆☆☆

“As mentioned by everyone, real problem is customer service”

Written on: 05/07/2014 by Waddell211 (1 review written)

I ordered a cabinet from these guys, but the second after I paid for it I found all the negative reviews and got scared. Thus I decided to cancel my order. How would you do in a normal company? Just give a call to customer services, 2 secs and it's all done. Not with these guys! You need to call the Sales dept which tells you to raise a ticket. Once you raise a tickets it takes them a few days to answer... Had to chase them multiple times. Once they answer to your ticket they close it and you… Read Full Review

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★☆☆☆☆

“No after sales service would be better than this fiasco!”

Written on: 03/07/2014 by Kaliu234 (1 review written)

I bought a television stand in January/February this year and the door push to open was broken on receipt. Still not resolved and its now the end of June. They simply have no concept of after sales service and they are totally incapable of resolving the simplest problems. This unit has one glass door and one push to open catch that is broken. Despite deploying the best brains in customer support they still can't figure out which door/ which catch is is! They are, however, good at bombarding you… Read Full Review

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★☆☆☆☆

“Can I give them no stars?! Awful!!! ”

Written on: 01/07/2014

I recently bought a number of items from furniture in fashion having not read previous reviews! One item arrived badly damaged but unfortunately this was not noticed until after I assembled it. I did the whole ticketing process everyone else discusses which seems deliberately complicated. I heard nothing back in the allotted time, I called, I chased and still nothing but rude and unhelpful staff. One even told me i would get my reply 'within 24-48hrs so by Friday' it was Monday?! Eventually I… Read Full Review

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★☆☆☆☆

“Numerous areas of damage”

Written on: 30/06/2014

We received this office desk with obvious damage to the box on delivery. Found several panels with damage including some with scuff marks? is this furniture second had. Tried to get replacement parts via phone after failing to register parts on their "wonderful" system to find they have THREE day application date for damaged goods, outside that you are on your own to live with the damaged panels. This company are rip off merchants poor quality items. Avoid at all costs. … Read Full Review

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★☆☆☆☆

“Cheat, mis selling company, no customer service at all”

Written on: 29/06/2014 by Lilyo141 (1 review written)

This company is disgraceful to the customer service this company provides. I ordered a white wardrobe, but was sent a cream one instead. After several calls and explanation I managed to return it, but nw they are denying to have recieved all four boxes. Again I had to chase up courier to find out they hav all the boxes. Nw they agree to it but offering to refund half the mny when they bloody mis sold the item. They bloody need a lesson mis treating customer. It's their way of taking people's… Read Full Review

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★☆☆☆☆

“Rude arrogant and no customer service”

Written on: 27/06/2014 by sash123 (1 review written)

How are these people still in business? I hadn't seen this review site before ordering and obviously if I had I would not have ordered from them. We ordered a TV table with LED lights and ordered it pre-assembled, which in hindsight was probably lucky judging by others' experience of missing/damaged parts. The thing turned up after 2 delays which at the time we didn't think much of. We connected the LED lights which come as a kit that is readily available online (the table itself is about… Read Full Review

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★☆☆☆☆

“Customer rights - Furniture In Fashion website. ”

Written on: 26/06/2014 by Moira6131 (1 review written)

I ordered furniture from this place. It arrived and one box was damaged. The courier took pictures of it before I signed for it. This was a low tv sideboard with light. When it was built by a carpenter (who buy the way makes his own furniture) the drawers cannot be aligned and there was a chip out of the top of the unit. When I tried to advise them I could not get onto the page to get a "ticket". I eventually got them on the phone and advised. I then received an email from them saying… Read Full Review

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Hanaedy's Response to Moira6131's Review

Written on: 01/07/2014

I have recently had near enough the exact same issue and am currently pursuing my claim through the small claims court. There is no way they should be allowed to refuse refunds on faulty goods. My table was badly damaged when received but they refused point blank to refund or swap it for a new one without ridiculous costs. It seems that from reading the other reviews they have a different but completely unsatisfactory response each time. I have no idea how they are still operating. Trading standards have also been notified.

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★☆☆☆☆

“No customer service”

Written on: 26/06/2014 by Yeseniaf1985 (1 review written)

This place is a joke. Their customer service is non existent. Ordered a coffee table only to find it broken and damaged. I have been ringing for 6 weeks now to get a refund, they haven't called me back once. I wouldn't ever suggest buying from them and would advise you stay well clear… Read Full Review

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★☆☆☆☆

“DON'T DON'T DON'T Go Near this Company”

Written on: 25/06/2014 by ceGallegos262 (1 review written)

Same bother as previous reviews probably a few hundred pounds out of pocket. Might just dump their junk back on their doorstep. Maybe everyone in the same boat should do this. AT THE SAME TIME … Read Full Review

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★☆☆☆☆

“Bought a table took over 6 months of delays only to...”

Written on: 23/06/2014 by Dish1504 (1 review written)

Bought a table took over 6 months of delays only to receive a clearly faullty table. When advised as soon as received because we had assembled took no responsibility whatsoever. Rude unhelpful and more or less said what are you going to do about it. Their terms and conditions are their loop hole and their customer service appalling..never experienced anything like it shouldn't be trading… Read Full Review

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★☆☆☆☆

“Worst Customer Service EVER”

Written on: 22/06/2014 by MekhiPuckett (1 review written)

Unlike many of the comments on here, I was fairly satisfied with the quality of the products I received HOWEVER, when it came to sending 2 items back (due to a change of mind rather than damaged goods) the service was shocking. You can only contact them via a ticket service and so far I have received numerous emails asking me to accept a discount to keep the goods! I do NOT want the goods but trying to send them back and get my money back is like wading through treacle. DON'T use this company!… Read Full Review

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★☆☆☆☆

“Surprised they are still in business! Day light robbers! ”

Written on: 21/06/2014 by Nepal2901 (1 review written)

Ordered dining table and chairs beginning of Dec 2013; arrived 24 Dec, reported broken table on 26 Dec. informed then that we were leaving the country at end of Feb 2014. After umpteen emails, telephone calls, excuses, fault of supplier, bad weather, had to leave with no table. Saga still continuing - was asked to call on specific day and time in May 2014 only to spend another £15 on calls to be promised an email to resolve issues. 3 email reminders later, nothing!! Watchdog needs to be… Read Full Review

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★☆☆☆☆

“non existent customer service”

Written on: 17/06/2014 by faustona (2 reviews written)

I had same problem with them, their customer service is shocking, this is the worst company I have ever bought anything from. The products are inferior quality but according to their website every single item is quality checked. Yeah sure ..... Never ever will I buy anything from them and I will make sure no one I know will as well… Read Full Review

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