Furniture In Fashion Reviews - www.furnitureinfashion.net

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★★☆☆☆
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Furniture In Fashion - www.furnitureinfashion.net

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Latest Reviews

★★★★★

“Lovely Furniture”

Written on: 28/04/2015 by 138Healy (1 review written)

I received a tv stand an everybody who comes to visit me, loves it. it complements the TV very well. I have recommended this company to everyone I know :D… Read Full Review

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★☆☆☆☆

“JUST AVOID - DO NOT BUY FROM THEM ”

Written on: 28/04/2015 by Collin196 (1 review written)

I bought a modern shoe storage cabinet which came without assembly instructions. Very poor quality and when I said I want to return the item and their reply was £30 admin fee + £10 restocking fee + I will have to return this at my cost. Virtually I was losing £50. AVOID AVOID AVOID… Read Full Review

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Furnitureinfashion's Comment

Written on: 30/04/2015

Hi,

We have tried to locate your order based on the information provided, however we are unable to do so.

In order for us to look into this matter for you, please provide us with further details where we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

Kind regards,
Furnitureinfashion

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★☆☆☆☆

“Disgusting company | Terrible Business ethics and...”

Written on: 22/04/2015 by 148McLeod (1 review written)

We ordered the DOS TV Stand in black high gloss and when it arrived it was only half delivered with numerous pieces missing, but this is only the start of the big issue. The main problem is that the item grossly does not match the item description on the website. It states there is high gloss components that are evidently just matte black. Upon being mislead we opened a ticket notifying them of the missing parts and the misleading description and requested a full refund. They said they would… Read Full Review

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★★★★★

“Sydney Cabinet.”

Written on: 19/04/2015

A very good website, lead us to look at the cabinet we selected. A large and diverse product range with good pictures and easy navigation, allowed us to select what we wanted. Ordering and purchasing on the sight was also very easy and the logistics company used to deliver the item was quick and professional. The product itself, the Sydney Cabinet, is very good. It was fairly easy to construct from the flat pack, it is very sturdy and the high gloss white finish is superb. It is large and has… Read Full Review

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★★★★★

“Furniture in Fashion ”

Written on: 17/04/2015

All furniture I have purchased is very good quality and value for the money. I was very impressed with Customer service ,they were very helpful and pleasant to deal with.... Delivery was very quick... First Class service from Furniture in fashion .will definitely have no hesitation in using this company again. Highly recommended… Read Full Review

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★☆☆☆☆

“Left with unwanted goods!”

Written on: 17/04/2015

Ordered a tv stand from these guys. looked beautiful on the net. Get it delivered and two side panels were broken, and the glue had completely exploded in it's packaging. Contacted them for a full refund and they kept saying they will replace the broken parts. I did not ask for a replacement I asked for a refund!! Now I can't even log back into their website to continue with this. Worst company I have ever come cross!!… Read Full Review

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Furnitureinfashion's Comment

Written on: 17/04/2015

Hi,

We have tried to locate your order based on the information provided, however we are unable to do so.

Please note that our company procedures are clearly stated before point of sale. In-line with our company policy, we can confirm that a replacement is offered to our customers as 1 option. However, other options are available to you.

In order for us to look into this matter for you, please provide us with further details where we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's Comment

Written on: 28/04/2015

Hi once again,

As per our previous 3 replies to your review, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

Please note that we have reported this review as there have been no details that we can validate your review against.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's Comment

Written on: 20/04/2015

Hi once again,

As per our previous 2 replies to your review, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We have reported this review as there have been no details that we can validate your review against.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's Comment

Written on: 18/04/2015

Hi again,

As per our previous reply, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We will wait again for a response so we can proceed to the next stage of your order.

Kind regards,
Furnitureinfashion

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Report this review Read 4 Comments
★☆☆☆☆

“Poor after sales support”

Written on: 15/04/2015 by JohnLeask (1 review written)

The Tavola5 TV Stand that I purchased had a panel missing (this can happen), so I used the Ticket system (5303) to inform the company about this. The problem is, this is a one way communication system and you cannot email a reply or speak to their customer services to resolve the problem. I have left my mobile number and asked them to call but they did not. they say they will send the missing panel but do not give any timescale for this and say that's this is a final confirmation and no… Read Full Review

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Furnitureinfashion's Response to JohnLeask's Review

Written on: 17/04/2015

Hi John Leask,

Thank you for your feedback.

However, as we have looked into your ticket ID, we can confirm that our aftersales team did respond to you.

Please note that our company procedures are clearly stated before point of sale. In-line with our company policy, we can confirm that options are available to you; which we had offered; with delayed responses from yourself.

We have stated that we will be replacing the panel you have requested, which will be passed onto our dispatch team who will provide you with tracking details; as this is still in process, you would have not yet received a timescale.

You have also pointed out that we have stated this is a final confirmation and no further claims can be made. In line with this; we have confirmed with yourself, that you had only requested 1 panel; which we proceeding to provide you with-this does not mean we have denied your reported matter. We can assure you that this matter is being resolved; as per our correspondences with yourself.

If you have any further queries about your order; or if you are unsure about any of our procedures, please contact our aftersales team on the contact number on our website.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's Response to JohnLeask's Review

Written on: 28/04/2015

Hi John Leask,

Thank you for your response via email, confirming that you have received the complete order.

As nothing further has been requested by yourself, please note we have closed off your order, in line with our terms and conditions; as resolved as you have confirmed that you have received the required parts to complete your item.

Kind regards,
Furnitureinfashion

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Report this review Read 2 Comments
★★★★★

“As described and fast delivery”

Written on: 13/04/2015 by Andrea1996 (1 review written)

I bought two coffee tables: The Sirius Black Glass Top Nest of Tables In Walnut and a Iva Coffee Tables In Walnut And Black Gloss. Both of them are beautiful and as described on the website. Both are of high quality and in my opinion relatively easy to assemble (the nested tables are easier). The Iva coffee table would be easier to assemble with the help of a second pair of hands, as each table top needs to fit on top of the other and they are a little awkward, heavy and tend to rotate. So… Read Full Review

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★★★★★

“Amazing price, Fast well packed elivery, Great comms”

Written on: 09/04/2015 by lexee (1 review written)

Been looking for white storage cupboard this size for 18 months was beginning to think would have to have one made but this is perfect. Was £246 reduced to £89 then given extra 15%off so amazing value. Unit is sturdy and heavier than expected with 2 shelves rather than just 1 and both fully adjustable. For once on flatpack all parts needed were present and though instructions not in english the illustrations were exceptionally clear and easy to follow. Looked even better than the photos and… Read Full Review

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★★★★★

“Furniture in fashion review”

Written on: 01/04/2015 by McCrackenjb181 (1 review written)

Ordered an office desk, looked good on the website and even better once assembled. The ordering process was nice and easy, I received a phone call confirming a delivery to check is was convenient and the desk arrived on time. Instructions for assembly were easy and not even and bits left over like I usually get with flat pack. Even with my skills assembling the desk, diy is nota strong point, the desk is sturdy and looks great. Overall very happy with furniture in fashion and would buy from… Read Full Review

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★★★★★

“Fantastic allround experience”

Written on: 30/03/2015 by Averie171 (1 review written)

The wall unit itself is amazing. German quality and precision! Flat pack easy to assemble. Everything is carefully packed, no way you get damaged goods. All parts are there, no pieces missing. Everything fits perfectly, quality, quality, quality! Bought online, no problems with my order. Constantly updated about my purchase and 5* service when it comes to courier service. In touch with the customer at all times. Brilliant!… Read Full Review

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★★★★★

“Great product and service delivery”

Written on: 30/03/2015 by Pennywalker (1 review written)

Bought mirror online. Description and pictures true and precise. Great delivery and communication… Read Full Review

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★★☆☆☆

“Difficult to assemble”

Written on: 28/03/2015 by PBDVM (1 review written)

Delivery was good and on time. Anyone who buys this item would need to have a really good tool kit and the instructions are not that good. By the time I assembled the item, I ended up with a door that is not fixed in the right position,the top drawer which functions as the locking operation in the incorrect , location. Many hours of sweat and frustration putting it together, living with it but if I purchased again, I would certainly ask a professional to put it together… Read Full Review

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Furnitureinfashion's Response to PBDVM's Review

Written on: 30/03/2015

Hi,

We are really sorry to hear that you have experienced this.

We can see that there are no order details, or any contact details in order to locate your order as this review is anonymous.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this. We require this information to validate your review.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

Kind regards,
Furnitureinfashion

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Furnitureinfashion's Response to PBDVM's Review

Written on: 22/04/2015

Hi once again,

As per our previous reply, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We will wait again for a response so we can proceed to the next stage of your order.

Kind regards,
Furnitureinfashion

Reply to this comment
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Furnitureinfashion's Response to PBDVM's Review

Written on: 18/04/2015

Hi there again,

In line with our previous replies to you review, we can see that no order details, or any other contact details have been provided to us to date, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We will wait once again for a response so we can proceed to the next stage of your order.

Please note, we will have to report your review as we cannot validate the information written, as there are no details to confirm your order.

Kind regards,
Furnitureinfashion

Reply to this comment
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Furnitureinfashion's Response to PBDVM's Review

Written on: 09/04/2015

Hi again,

As per our previous 2 replies, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We will wait again for a response so we can proceed to the next stage of your order.

Kind regards,
Furnitureinfashion

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Furnitureinfashion's Response to PBDVM's Review

Written on: 02/04/2015

Hi again,

As per our previous reply, I can see that no order details, or any other contact details have been provided to us yet, in order to locate your order.

If you could provide us with more details, we will be able to look into your order as a matter of urgency, so we can resolve this.

Once we receive your contact details or order details, we'll ask our dedicated team to give you a call to discuss your concerns and resolve your order.

As we cannot locate your order, we cannot proceed to assist you with your order.

We will wait again for a response so we can proceed to the next stage of your order.

Kind regards,
Furnitureinfashion

Reply to this comment
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Report this review Read 5 Comments
★★★★☆

“i am happy with the product and delivery was quick.”

Written on: 28/03/2015 by sekerei (1 review written)

I am happy with the product and am happy with the way i was kept up to date about when my item would be delivered. i would of given 5 stars but i have found that after i finished putting the unit together some of the draws don't stay closed even with the clothes in them. I would definately purchase from you again because i like the overall design of the product and the colour is great… Read Full Review

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★★★★★

“Quick delivery”

Written on: 28/03/2015 by TobyMcDaniel (1 review written)

Quality white gloss items at a reasonable price--delivered quickly with no fuss. will use again. casey in Bermondsey … Read Full Review

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★★★★★

“Fab furniture”

Written on: 28/03/2015 by Shyannk121 (1 review written)

Great delivery fast accurate and good communicstion. Lovely furniture and cheap. I have already passed the details onto family and friends after a lot of comments… Read Full Review

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★★★★★

“LED TV Unit”

Written on: 28/03/2015 by Leed348 (1 review written)

Excellent service. Easy to order. Delivery arrived within 4 days of ordering. Text to let you know when was being delivered. Delivery company sent plenty of txt messages to keep you upto date with delivery details. Will definitely buy off furnitureinfashion again. Product was excellent. Staff excellent… Read Full Review

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★★★★★

“Best furniture on line”

Written on: 27/03/2015 by Ornellasonia (2 reviews written)

First time when I bought an high gloss black lamp table, I wasn't sure if I would be happy with my purchase, but I gave a go and when I saw my table, I like it very much, no damages and very important, the delivery was at my second floor flat, because some delivery company would be only at ground floor. My second shopping was a plasma TV stand in black with 4 drawers, very stylish,high gloss. Recently I bought a computer desk in white high gloss with storage and it look lovely in my office.For… Read Full Review

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★★★★★

“Great product and service”

Written on: 26/03/2015 by Katiegorman87 (1 review written)

We had a great experience with Furniture in Fashion, exaclty the experience you would wish for with an online furniture order - had an email to our confirm purchase, few days later had call to arrange delivery schedule, day before it arrived we had a call also to confirm the details, item arrived on time and was bought into our house, built the unit up fairly easily and it looks fantastic; super modern and good quality, everyone says how great it looks. Thank you… Read Full Review

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★★★★★

“Nice elegant cheap ”

Written on: 26/03/2015 by Woodward71 (1 review written)

Fast delivery. Easy to order. affordable prices. Looking very modern for that price. All furniture are from furnitureinfasion… Read Full Review

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