Written on: 02/05/2012
A few days before I went to the restaurant to book a table for 4 for a birthday celebration and asked if a table was available which I wanted was told no problem gave my mobile no in case there was and heard nothing. On arrival we were shown to a table elsewhere and when I asked what about the one I wanted was told bluntly that it was not free as they were expecting a large party. The large party who turned up were 4 like us. I went back to Zizzi,Surbiton a few days later to complain but got... (read more)
Written on: 19/09/2011 by Adam0220
We went in and were the only two customers so you would think service would be excellent - wrong! The blonde male waiter was obsessed with his looks and could not stop preening himself - whilst forgetting about our drinks and food. He was chatting to the bartender about his plans for the evening and failed to bring our food until someone came out to remind him. Such a shame as the Zizzi in Guildford is excellent. I live in SUrbiton and I secretly was hoping that Zizzi would close and... (read more)
Written on: 18/02/2011
Four of us visited Zizz's (Kingston Upon Thames) on 13 Feb 2011. The delay for our order to be taken was beyond a joke where my friend had to get up and request some service to the gathered waiters having a chat after a 30 minute wait. Please note it was a Sunday evening and the place was half empty. I ordered a chicken ciabatta salad with avocado. When it arrived I went straight for a slice of avocade and it was rock hard. I informed the waiter who was still putting down my friends main... (read more)
Written on: 14/12/2010
Zizzi Surbiton, 13.12.10.
We had seating booked for 7.30 and arrived promptly. We were given glasses of water and our drink order was taken 30 minutes later. Our main meal order was taken 45 minutes after arrival. When we asked for our shared starters the staff were vague. The manageress was called and asked about our starters and she was quite rude. we eventually received the starters 70 minutes after our arrival. The main meals arrived on freezing cold plates, hence food was only... (read more)
Written on: 30/04/2010
Zizzi in Surbiton is in a beautiful old building, and the atmosphere is great, it is just a shame that the service is so bad, and the food so disappointing. We went with a group of 8, hardly an unmanageable number, and our visit was a uncatalogued of disappointments. We were shown to a dirty table, and whilst a member of staff did turn up with a cloth and some cleaning spray, she just left it on the table and disappeared, so we eventually just wiped up for ourselves. It took 20 minutes for... (read more)
Written on: 20/07/2009
Our food took over an hour to arrive. Our requests to chase the order were largely ignored.
When the food finally arrived, the calzones were burnt and therefore the crusts were inedible.
I wouldn't go there again and certainly wouldn't recommend Zizzi. (read more)
Written on: 17/04/2009 by speakout (86 reviews written)
It was with great delight that a good 'chain' style restaurant opened up in Surbiton last year. Although Surbiton has numerous other restaurants, just sometimes you want to go somewhere where you already know what to expect without venturing too far afield! You won't be disappointed here. Zizzi's sells good Italian food at reasonable prices. We love the ambience and styling at the Surbiton restaurant - soothing colours and great loos! The pods toward the back of the restaurant are also great... (read more)
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