Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
397
68.3% of users recommend this
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Latest Reviews

★★★☆☆

“Chasson Flash”

Written on: 21/07/2017 by JoannaLevesque (1 review written)

The vehicle Motorholmes is very good. As the vehicle starts getting older and used by various people, it is important to make a proper list of things that are missing and things that are broken. The staff at the depot that we used are not technically minded and thus did not do a proper inspection after the previous rental. They also do not draw your attention to problems or faults so that you need to know. That will cost me money for we lost a window where the top hinge and the attachment… Read Full Review

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★★★★★

“F1 Motorhome Hire”

Written on: 20/07/2017

We hired a Chausson Flash 03 which was absolutely spotless. The hire process was great - with the dates having to be altered due to F1 moving the dates and there was no hassle with that what so ever. The motorhome was clean, undamaged and easy to drive and the whole hire process was a slick process from end to end… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 19/07/2017 by EmiliaHarrington (1 review written)

I can't be bother wasting any more time on this company but need to express how disappointed we were with the quality of the crappy van they gave us! We had to be so careful every time we opened a window as the fixtures were so crappy made and the gas lid that we had to take off every time and literally bang it on (as the lady instructed us to do) cracked so they charged us $$$ for it! It was so brittle! Agh so frustrastrating! Uncomfortable beds, no room in bathroom to sit on the toilet… Read Full Review

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★★★★★

“Brilliant service”

Written on: 13/07/2017 by 263Garza (1 review written)

Found the staff really helpful and very friendly. They couldn't do enough to help. Would recommend to anyone to use motorholme… Read Full Review

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★★☆☆☆

“Dissatisfide”

Written on: 06/07/2017 by Yulianaj118 (1 review written)

Took from Friday the 23rd of June till the 4th of July to have 1250.00 refunded, after many phone calls to the company and useless promises… Read Full Review

Kobynrelly's Comment

Written on: 10/07/2017

Exact same problem with me. Was due deposit back early June. I still don't have it back. Promising it will be in bank next working day etc. Shambles!

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★★☆☆☆

“Too long and difficult to get deposit back”

Written on: 03/07/2017 by Emiliel265 (1 review written)

We'd booked with JustGo before and were very pleased with the professional service and operation they run. However, they were fully booked so we booked with Motorholme - and then read the awful reviews. Our experience with Motorholme was very poor compared to JustGo - not awful, but full of unnecessary hassle and worry. The booking process is fast and quick. The online chat was friendly and efficient. It's like all their focus is on getting you to part with your money, and you're inundated… Read Full Review

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★☆☆☆☆

“Awful van, terrible service”

Written on: 30/06/2017 by robertgp (4 reviews written)

Rented a camper from this company for Glastonbury last week. Dirty, pet hairs, damaged and missing equipment, no fire blanket, no CO detector, no fire or smoke detector, fire extinguisher 4 years old and never tested. No suitable equipment for collecting and re-filling fresh water or draining dirty water. Mattress's thin cheap nasty and unbearable. No collection or return paperwork issued even after repeated request (you sign a tablet computer screen without being shown the contents!), They… Read Full Review

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★★★★★

“Great Hire Experience”

Written on: 29/06/2017 by Steve_B1862 (1 review written)

We hired a 6 berth Chausson Campervan for a week. Booking, Insurance etc was all done on line & straightforward. We collected the Campervan from the Bristol depot - the manager was great - friendly, gave excellent, clear instructions. Van was very clean and everything worked perfectly in the van, fridge, freeze, cooker, shower etc etc. Received an email showing condition, mileage etc at time of hire & again on return. Company very easy to deal with, very happy with the hire experience overall… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 28/06/2017 by Bridgetjn (1 review written)

All aspects of the hire went really well.. The most outstanding was the service by Mr V at the local depot - very courteous and flexible with exemplary customer service. The vans themselves were clean and easy to use. Mr V's explanation made it all very easy to work out also as were were new to this. We would definitely use them again if we wanted this. Picking up and dropping off the van was made very easy by Mr V's flexibility and we could have left a car there - our fault we didnt take… Read Full Review

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★★★★☆

“Reliable and easygoing”

Written on: 18/06/2017 by Mashmore (1 review written)

2nd time we have used Motorholme out of Glasgow depot and once again really enjoyed the experience. Staff are friendly, personable, helpful and easygoing and if there is ever a problem during your hire they deal with it efficiently. The booking process is straightforward with a good countdown action list as your hire approaches, pick up and hand back easy and I would recommend watching the two online videos ( inside and outside the vehicle ) before your hire starts. Vehicle was fairly new, well… Read Full Review

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★★★★☆

“First time ”

Written on: 14/06/2017 by ifThomson1972 (1 review written)

It was the first time we hired a motorhome to go abroad for a family break we were overall happy with the service and the hand over, we would hire again if we were doing this type of break again. The motorhome was spacious for he 4 of us, there was damage to the motorhome when we collected it which I was a bit upset about but I wasn't going to let that spoil everything… Read Full Review

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★★★★☆

“Our first Motor home hire was a good experience”

Written on: 13/06/2017 by 142Purcell (1 review written)

We hired a motor home for the first time for a week in May. The collection point at Eastleigh was convenient for our trip and the van had everything we needed for the two of us for a week's break. On arrival the vehicle was still being pressure washed, it was very clean inside and out and staff talked us through noted previous damage and videoed it on a tablet. On our return the vehicle was inspected and given the all clear. We found the staff to be helpful and friendly. The only downside… Read Full Review

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★★★★★

“Excellent service , this is my fourth hire Highly...”

Written on: 02/06/2017 by AlaniPatton (1 review written)

Excellent service , this is my fourth hire Highly recommended Quality van clean and ready to go… Read Full Review

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★★☆☆☆

“No refund on hidden damages”

Written on: 31/05/2017 by JeoFlo (1 review written)

Going on holidays with a campervan is a first for us, and probably the last time in future. Not only there are a lot of additional costs related to hiring a campervan, but also practical skills needed for managing a campervan. It had been great holidays for a week in North Wales between 17 and 24 March 2017 and we would definitely go for taking a campervan again, were it not for hidden damages my wife and I found out during our holidays. Though, as decent people we are, we had reported these… Read Full Review

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★★★★★

“Motorholme made my weekend away!”

Written on: 04/05/2017 by JohnC7 (1 review written)

Booking was nice and simple. Plenty of motor homes to choose from. When I picked up the motor home I was very pleased with the size and quality and had a great handover. The motor home was lovely and clean and had great facilities for us to use on our weekend away. There was lots of luggage space so we were able to pack everything we needed. The whole process was very easy from booking to returning the motor home. Would definitely use again, much better than spending a wkend freezing in a… Read Full Review

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★★★★☆

“Motorhome hire centres ”

Written on: 03/05/2017 by 56Castro (1 review written)

This is now the second time I have hired a camper from motorholme hire. As expected I was greeted with a smiling face and a full explanation of how everything worked. The van itself was immaculately presented and had no faults whatsoever. Already booked again for next years bank holidays racing events Please please however keep the costs down … Read Full Review

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★☆☆☆☆

“Avoid under all circumstances”

Written on: 27/04/2017 by Hgri (2 reviews written)

We hired once from them 4 years ago. Average vehicle (at best), below average customer service. Ever since they have harassed me with their illegal spam - I never gave them permission to use my email address, their unsubscribe doesn't work, and they ignore every request to stop. They have also sold my details on so I get bombarded with financial spam as well (their details are in the body of the emails so I know they are the source). Do not under any circumstances give these immoral illegal… Read Full Review

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★★★★★

“Excellent service ”

Written on: 19/04/2017 by SummerRankin (1 review written)

First time hiring a motorhome such a brilliant experience. Excellent service easy and reliable. The price we got was amazing and it's a family holiday we won't forget. Looking to book again soon I would recommend anyone who hasn't done this to try it out as its an experience you won't forget. We where able to park up on the beach and whilst the kids played I made is a breakfast and then kids had a little nap whilst we say back and relaxed. There wasn't anything we didn't like. We would… Read Full Review

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★★★★★

“Excellent experience for first time hire of a motorhome ”

Written on: 13/04/2017 by Keljdo78 (1 review written)

I hired the motorhome from motorholme for my husband's birthday we had a fantastic time. The motorhome was very comfortable clean and cosy. The booking process was easy and the staff were always very friendly. The hire depot manager was excellent, and made the pick up of the motorhome easy as his handover was very professional he took his time to ensure we understood how everything worked and as this was the first time ever hire this was important to us. The motorhome was spotless and had… Read Full Review

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★☆☆☆☆

“Hidden costs ”

Written on: 30/03/2017 by Sc0ttieb0y (1 review written)

Tried to book a motor home for 3 days through this company online but ended up having to speak to an operator because their web site is so poor. I had had a text from them offering me a motor home for 3 days for £300. This is a disingenuous offer as they don't include insurance at an extra £20 per day. Despite the van only being in your possession for 68 hours (between 1500 pick up and 1100 return) they will charge 4 days insurance. You also need to place a £250 security bond on top of this… Read Full Review

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