Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
375
68.5% of users recommend this
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Motorholme www.motorholme.co.uk

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Latest Reviews

★★★★★

“excellent in every way”

Written on: 06/03/2017 by JustJeff7 (1 review written)

We hired a motorholme as a trial for just 4 days. The vehicle was spotless, very well equipped and drove like a dream. The staff were so helpful at head office and the depot and made the whole experience really easy. We are now planning another trip with friends because we had such a great time. Such a refreshing change , in this day & age to get real value and customer service !… Read Full Review

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★☆☆☆☆

“These people are great at taking your money but do not...”

Written on: 14/02/2017 by Westvk335 (1 review written)

These people are great at taking your money but do not know how to return your deposit Give them a wide berth… Read Full Review

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★☆☆☆☆

“Report your concerns to Trading Standards”

Written on: 05/02/2017 by Ange22 (1 review written)

Buyers beware! Take note of the genuine reviews and not the 4-5 star reviews, the latter have been offered Amazon vouchers or other incentives to post reviews. I am currently in dispute with Motorholme who also contact me as Hire Booking Centre, use Unbeatable Hire T&C's and now use Nationa Motorhomes as another name to hire out motorhomes. When you start your quote you are offered what is supposed to be a fully inclusive price with no hidden costs and then timed down to send your deposit… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 25/01/2017 by Delaneyb384 (1 review written)

I had to chase them like mad to return the £1200 deposit. I waited 3 months to get back a partial deposit as they deducted a large chunk of money to sort a roof scratch. AND I was never shown the roof on the initial inspection and then when i returned the vehicle they had the scaffolding out to look at the roof and said there was a large scratch that needed repairing. I complained that I was never shown the roof or given the option to look when I picked up the vehicle (as you can imagine… Read Full Review

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★☆☆☆☆

“Shoddy customer service”

Written on: 24/01/2017 by lecabnoir (1 review written)

Avoid this company at all costs. 1: They promise to return deposits in 28 working days - ours took 64 days. 2: We had a fault that involved losing two days of our break so they promised to refund us the cost of having to book into extra campsites and the loss of the days - They still have not refunded us over two months later. 3: Despite only having the first van for one day (replaced due to above mentioned fault) and barely using it they have charged £300 for repairs to damage not done by… Read Full Review

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★☆☆☆☆

“Untrustworthy company”

Written on: 31/12/2016 by louieandBella (1 review written)

Do not use this company, refundable deposit never appeared. Insurance access rubbish, if you have an accident The insurance wavier will not cover you, you will still be liable for all costs plus admin charges. When we went to see the van, we were told this is the motorhomre you will have. When we arrived on the day of our holiday,we were given a van with torn seat covers, interior dirty, petrol receipts and tickets for concerts dating back 2 years in glovebox and behind driver sun visor. All… Read Full Review

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★☆☆☆☆

“Motorholme extremely misleading”

Written on: 27/12/2016 by Ianallan (1 review written)

Avoid Motorholme at all cost. Their website is very misleading, you will end up paying double the website advertised figures for hire, £560 listed price will turn into an extortionate £1300! They tell you that your £250 deposit will be returned after four weeks, mine was due back 1st week in October, we are now into 27th December, several fruitless phone calls later, none of them returned. Time to get legal with these very evasive bandits. Never hire from these people, completely… Read Full Review

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★☆☆☆☆

“28 days to clear fines was 48”

Written on: 24/12/2016 by Bentleysm374 (1 review written)

the van was fine how you use the double bed/table conversion god only knows couldn't get cushions to lie flat ideal for short people I,m six foot two. The van had minor damage caused by previous users not sure why not repaired you expect a good conditioned van,handover was excellent.they keep your deposit for 28 days to cover fines etc,i contacted them at the forty day point no sign of money,i tried the sarcastic route which failed,so I went for the heart strings .none returned money had caused… Read Full Review

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★☆☆☆☆

“Motor home hire”

Written on: 09/12/2016

Do NOT use this company. They have hidden charges. They take a £1250 deposit which should be paid back after the hire. We finished our hire 2 months ago and still have not received the deposit back. They rarely answer their phones and when they do they just fob you off with excuses about no one being available or they will talk to their finance department and get back to you. They never do. Stay clear of this company, there are many other alternatives. … Read Full Review

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★★★★★

“School Half term week”

Written on: 02/11/2016 by gvHardy499 (1 review written)

Rented a motor home to take the grand kids away for a week and found this company to provide excellent service and first class vehicles. The vehicle was clean in first class condition and the service was great… Read Full Review

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★★☆☆☆

“Ruined by deposit requirement and admin charges”

Written on: 31/10/2016

So, as a business it'd be great, except for one major flaw. Let's start with the positives......... The van was a 16 plate with 3,000 miles on the clock. It was clean and tidy, had everything you'd need (except a screwdriver to change the indicator bulb when it blew, which it did) and was available promptly on the day of collection. Based on this you'd think I'd be giving them more than 2 stars! However, let's move on to the negatives....... So, booking is a bit of a pain. I received so… Read Full Review

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★★★★☆

“Fantastic motorhome break with the kids”

Written on: 30/10/2016 by andymonks2000 (1 review written)

Spent 5 nights in the UK with my wife and kids. The motorhome was pretty much brand new so it was in fantastic condition. Very clean when we picked it up. Comms with the Motorholme staff were always friendly and they were very accommodating in allowing us a bit of flexibility in terms of when we picked up and dropped it of. Highly recommended. Only minor point is the insurance waiver cost should be made clearer earlier in the booking process as this bumped up the overall cost but I didn't… Read Full Review

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★★★★★

“Another great weekend with Motorholme Chaussan ”

Written on: 24/10/2016 by Izaiahe40 (1 review written)

It couldn't have been much easier to book and pick up again from the collection point at Middlewich. The manager and staff there are very helpful. Up to Scotland for a long weekend is perfect for the wild camping that we can do so easily with all the facilities on board. This is the second time of booking and with the great offer they were giving it made us book up off peak. It does take some getting your head around the necessary documentation but the DocuSign facility does work ... be… Read Full Review

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★☆☆☆☆

“They done even deserve one star”

Written on: 24/10/2016 by dgDillon408 (1 review written)

I had to ask for my deposit back twice, after waiting the 25 days which your deposit is held for. I was meant to be compensated money (they rang the evening before and said I now had to pick up from Oxford instead of Birmingham which was very inconvenient. had to book more time off work.) I didn't get the compensation AND they deducted money off my deposit. Admin fees on top of admin fees. DO NOT USE THIS COMPANY. … Read Full Review

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★★★★★

“Great motorhome hire”

Written on: 23/10/2016 by Laura63 (0 reviews written)

We hired a Chausson motorhome, picking up in Edinborough. Staff were helpful and friendly. Pick up was thorough yet simple. Motorhome was spotlessly clean and well kept and everything worked well. We looked at several companies and Motorholme gave the best value by a long way. We travelled around Scotland, from Edinburgh up to Breamar, then across to the west coast travelling as high as Gairloch and down the west coast, then back to Edinburgh. Overall this worked out at less than 100 miles a… Read Full Review

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★☆☆☆☆

“After returning the van , and after numerous phone...”

Written on: 12/10/2016 by Deegane487 (1 review written)

After returning the van , and after numerous phone calls for the deposit back , turns out the hirer has made up a load of fake damages and we have to pay them £500 quid back. I don't think so ! See you in court ! … Read Full Review

Gregmullins50's Comment

Written on: 22/10/2016

we are currently having the same problem over a scratch on the bathroom window which we didn't even use-we had such a good holiday-this has really put a damper on everything-they have taken over 400 pounds from us---yes we will be seeing them in court

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Barker26's Comment

Written on: 24/10/2016

Im having the same problem too!!
Ridiculous.
DO NOT USE THIS COMPANY!!!!

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★★★★☆

“Motor home hire”

Written on: 11/10/2016

Booked our motor home holiday with this company at the last minute and found it to be a very straightforward process. I was especially pleased that everything could be completed on line, meaning that there were no delays in documentation having to be sent in the post. Our motor home was picked up from the depot in Glasgow and it was very useful to have our own car securely parked there for the duration of our holiday. The motor home was very spotless and well equipped...although an oven or… Read Full Review

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★☆☆☆☆

“Be warned they will charge you ridiculous admin fees! ”

Written on: 05/10/2016 by czWhitehead145 (1 review written)

Please check every inch (including the roof, and take dated pictures), of the vehicle on collection as they tried to charge us hundreds of pounds for roof damage on return, but eventually backed down when I asked for before collection pictures as well as after . You will have to fight hard to get them to drop charges and they are holding your £1200 deposit, so be prepared to fight! They will also charge ridiculously high admin fees for any payment made, I'm fighting a charge of £70 they've… Read Full Review

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★★★★☆

“Helpful and friendly”

Written on: 04/10/2016 by Ackyandy (1 review written)

Booked a motor home for my husbands 50th September 2016, never been in one before so was a little wary, the lady I dealt with to first book was lovely answered any questions I had, put my mind at ease, from start to end, the husband and wife team who run the Manchester depot are lovely very helpful and know what they are talking about, would definitely recommend this company and would use them again in the future… Read Full Review

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★★★★★

“Fantastic holiday ”

Written on: 24/09/2016 by Kerreen (1 review written)

Hired from this company. Was first time hiring a motor home but best choice ever. Was great that we could take our dog made going on.holiday less stressful as didn't have to worry about someone taking care of pets. We did the nc500 route was fantastic and beautiful scenery. Enjoyed how we could move from place to place def recommend this company for price and service. Thanks for our great holiday… Read Full Review

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