Motorholme www.motorholme.co.uk Reviews

★★★☆☆
3.0 / 5
53.0% of users recommend this
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Latest Reviews

★★★★★

“Glastonbury Motorhome Hire”

Written on: 11/07/2014 by Beesboy (1 review written)

We used Motorholme for our last 2 Glastonbury trips and would recommend them every time from now on. Their vehicles are brand new or up to 2 years old depending on how lucky you are, and immaculate inside and out. There is a simple hand over process to go through where they explain how the motorhome works and then off you go. Our group were really pleased with everything and the extra luxury provided by having a toilet and shower really makes up for the extra cost involved in hiring a… Read Full Review

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★★★★★

“Fantastic 10 Days in Highlands”

Written on: 04/07/2014 by srphouston (1 review written)

Booked a Chausson 6 berth for 10 nights in Scotland, flying in from Houston. Booking was easy via the internet and they answered my questions and provided quotes and recommendations very promptly. The van was in great condition and performed well throughout the trip. The manager at the pickup depot in Glasgow was exceptionally friendly and helpful at both the start and end of the trip. Overall it was great value for money. I would recommend Motorholme to others and would definitely use this… Read Full Review

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★★★★★

“Comfortable stay at Glastonbury!”

Written on: 03/07/2014

Motorholme provided a great service for our motorhome hire for Glastonbury last weekend. We were able to pick up the vehicle from Bristol, it was clean and comfortable and easy to use… Read Full Review

Teresaparker's Comment

Written on: 03/07/2014

Thank you for your comments which are truly appreciated.

Very rewarding to learn you enjoyed your rental experience with us and I do hope you will elect to take advantage of one of the many offers we have throughout the year which offer superb value for money. As an existing customer the details of these offers will be sent to you.

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★★★★★

“MOTORHOME HIRE”

Written on: 30/06/2014 by SheelaghW (1 review written)

We decided to tray a motorhome before we bought one and we found this company, Motorholme/Unbeatable Hire.com. The communication from start to finish was excellent. From the contact with Hire Centre Booking through to the handover was excellent. We first contacted the hire centre and explained what we wanted, we were given advice on what type and what berth we should maybe try. We were then given the price and had plenty of time to think about it, once we decided we contacted again and got… Read Full Review

Teresaparker's Response to SheelaghW's Review

Written on: 03/07/2014

Thank you for taking the time to provide details of your recent motor home experience. Your feedback is gratefully received.

I am truly glad to learn you had such a pleasurable holiday and that both your expectations and requirements were met.

I do hope we can tempt you back in the future with one of our many offers which are available throughout the year. We are also about to launch a loyalty scheme details of which will be emailed to you which will also offer substantial discounts which I hope you will get the opportunity to take advantage of.

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★★★★★

“Weekend in Wales”

Written on: 23/06/2014 by plesterb (1 review written)

Picked-up the motorhome (Ford, 2 adults) at the Alvechurch depot where I also left my car, for a long weekend in Aberystwyth. The handover was thorough & took the best part of an hour. The vehicle was in top condition. It had a decent amount of power for the Welsh landscape but I tried to keep to A roads as far as possible. Impressed by the overall design. It was easy to manage the batteries, toilet & water. Comfy. Surprisingly roomy. Lots of storage space. Easy to drive. Double-check… Read Full Review

Teresaparker's Response to plesterb's Review

Written on: 24/06/2014

Your comments are received with gratitude.

Motorholme Limited is committed to providing the very best experience for all our customers and by providing as much information as possible this ultimately enables our customers to enjoy optimum use of all the facilities our vehicles offer to ensure comfortable independent living.

We are about to launch a Loyalty Programme details of which will be emailed to you. Please look out for these as they will offer great value for money.

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★★★★★

“Motorholme motorhome hire ”

Written on: 23/06/2014 by clarkellp (0 reviews written)

We recently hired a motorhome from Motorholme and found the process to be very easy. The computerised booking system and electronic signature process meant that the booking could be completed with the minimum fuss. The motorhome was excellent value for money, it was spotlessly clean and well-maintained, and this coupled with the fact that we could view it before booking and collect it locally at a time to suit ourselves, meant that we were more than happy with the whole experience. The owner… Read Full Review

Teresaparker's Response to clarkellp's Review

Written on: 24/06/2014

Your comments are truly appreciated and it is most rewarding to learn you had such an enjoyable period of hire as we are striving to ensure the very best level of service is consistently provided.

We are about to launch a Loyalty Scheme details of which will be emailed to you in the hope you will be able to take advantage of one of the available offers.

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★★★★★

“great motorhome service”

Written on: 19/06/2014

We hired a Chausson Flash 25 for a weeek away in Derbyshire. Second time i have used Motorholme, and wont be the last. Vehicle was ready for collection on time, spotlessly clean, and the handover from the advisor in Bristol was perfect. Van was spacious, well equipped, comfortable and in great condition. The booking process on line is a little cumbersome, but nothing too bad. price was competitive. Overall, highly recommended for a stress free camper hire… Read Full Review

Teresaparker's Comment

Written on: 19/06/2014

Thank you for your comments which are truly appreciated.

We are currently in the process of making the pre-hire administration process an easier experience for our customers. We hope to be able to introduce this new process very soon which you will then be able to experience sometime in the future in the hope that you will elect to hire from us again.

We do run special offers throughout the year so hopefully you will be able to take advantage of one of them. We would also like to offer a loyalty discount when you make a further reservation with us.

We do endeavour to provide as much information as possible regarding the functionality of the vehicles to ensure all our hirers are fully equipped to be able to experience optimal use of the facilities all our motor homes afford.

We are currently developing an app which can be referenced at any time to reinforce all information associated with the operational aspects of the vehicles and will also offer a chat option with one of our Customer Services Team Members.

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★★★★★

“MotorHolme was a good choice!”

Written on: 05/06/2014 by Kahenzi (1 review written)

We have hired a camper van for 7 days and made a tour through the Scottish Highlands. The contact before our booking peroid was always very friendly and personal. The Pick-up at Kelty couldn't have been more easy and they have explained everything very well. Whenever we had any questions during the journey, we could always call them and the phone was answered all over the day & night. We will definitely come back to Scotland and will use the Services of MotorHolme again. I will be happy to… Read Full Review

Teresaparker's Response to Kahenzi's Review

Written on: 06/06/2014

On behalf of Motorholme Limited I am thrilled to learn you had an enjoyable time and thank you for taking the time to post your comments in relation to your recent period of motor home hire for which we are grateful.

Our new Management Team has listened very closely to our customers feedback and we are currently implementing many changes to ensure we provide the ultimate motor home experience.

Motorholme Limited looks forward to welcoming you back in the future.

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★★★★☆

“Our 'Try before you buy' holiday”

Written on: 04/06/2014 by 384Bentley (1 review written)

We used this 10 day trip to the south of France to see if a Motor Home was for us. Had great fun, all simple to operate. Motorholme deal was the best we could see, although we would now have gone for a slightly bigger van (only 2 berth) just for more relaxing space… Read Full Review

Teresaparker's Comment

Written on: 06/06/2014

Thank you for taking the time to provide your feedback which is greatly appreciated.

We are recently under New Management and are endeavouring to provide as much information as possible to our customers in relation to every aspect of the service we provide.

It is our sole purpose to ensure both the optimum experience can be enjoyed coupled with all the tools required to be able to benefit from the very best in mobile independent living afforded by every one of our fleet of vehicles.

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★★★★★

“MotorHolme Hire Limited”

Written on: 03/06/2014 by Neil_Thomas (0 reviews written)

We are first time motor home users and we wanted to try before we buy. We used MotorHolme Hire Limited and hired a small unit which turned out to be a Chausson Flash 04 unit. It was brand new and ready to go at the time we asked for. The guy at the depot couldn't have been more helpful and showed us everything we needed to know. It contained kitchen equipment to cater for three and even had washing up liquid, tea-towel and salt and pepper! The motor home was perfect for our needs, even… Read Full Review

Teresaparker's Response to Neil_Thomas's Review

Written on: 05/06/2014

On behalf of Motorholme Limited I am thrilled to learn you had such an enjoyable time and thank you for taking the time to post your comments for which we are truly grateful.

We are recently under new management and are investing a considerable amount of time in listening to what our customers are telling us to ensure we provide the most suitable service which fully meet their needs. I am thrilled to learn the motor home provided fully met your requirements.

Motorholme Limited hopes you will have the opportunity to hire from us again in the not too distant future.

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★★★★★

“Motorhome Holiday Hire”

Written on: 03/06/2014 by inunn (0 reviews written)

Could not praise MotorHolme Hire Ltd enough. Excellent motorhomes (brand new) very well equipped, friendly handover and return service. Excellent experience throughout and a great way to holiday… Read Full Review

Teresaparker's Response to inunn's Review

Written on: 05/06/2014

Your kind comments are truly gratifying as Motorholme Limited is recently under new Management and we are all working very hard to provide the very best customer experience.

We are listening very closely to our customers and their valued feedback to ensure we continue to provide a service which fully meets their requirements.

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★★★★☆

“Happy Camper!”

Written on: 27/05/2014 by 356Lopez (1 review written)

Great van great customer service but unsurprisingly let down by UK weather! My family and I took a long awaited holiday to Wales. The first holiday we have been able to afford for a while and this was a great way for us all to see alot of different places in one trip. We all had a great time and it was well worth it. Only point of hassle was pre-hire administration process could have been shorter and clearer but I understand the company is currently making changes to make it easier. I will… Read Full Review

Roberta.kirklyte's Comment

Written on: 29/05/2014

Thank you for taking the time to notify us of the degree of your recent enjoyment in one of our motor homes – just wish the weather could have been better but as you experienced, all our vehicles do afford a great degree of comfort along with the ability to maintain complete independence.

We are, as you correctly state, taking steps to ensure the pre-hire administration process becomes a more customer-friendly experience which we are hoping to launch very soon.

Motorholme Limited sincerely hope you will have another opportunity in the not too distant future to experience a further period of rental with us. We do have Offers throughout the year at least one of which I hope you will be able to take advantage of as they do offer a significant reduction in the usual rental cost.

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★★★★★

“First time hire of a motorhome.”

Written on: 26/05/2014 by ErnestandAnne (1 review written)

This was the first time we had hired a motorhome. The advice given when we enquired was extremely useful and meant we ended up with an ideal motorhome for our needs. When we picked up the motorhome the service and explanations were thorough and clear, the van itself was spotless. The site and staff were well thought out with a reception area and refreshments available. The ability to leave our car in a secure area was also helpful. Because we were guided when choosing the motorhome we ended up… Read Full Review

Teresaparker's Response to ErnestandAnne's Review

Written on: 29/05/2014

Motorholme Limited is delighted to learn of the extent of your enjoyment of your recent period of motor home rental and that the vehicle provided suited your requirements.

We are recently under new management and are all dedicated to providing the finest customer experience. All our staff have recently undergone further extensive training to ensure all our clients receive comprehensive and transparent information both before and also at the point of collection of the motor home.

I will pass your comments onto the vehicle manufacturer in an attempt to be able to provide the very best quality motor homes.

Motorholme Limited hopes to be able to welcome you back for a further period of rental in the future.

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★★★★★

“Best choice for our holiday”

Written on: 22/05/2014 by McCabe307 (1 review written)

From start to finish the motorhome was fantastic. It was easy dealing with Motorholme and everything went to plan. The van was clean, very well equipped and we were given a thorough handover when we picked up the motorhome. Hiring a motorhome was the best way for us to explore the countryside and move on from day to day rather than being limited to a single base. We would consider hiring from Motorholme again in the future… Read Full Review

Teresaparker's Comment

Written on: 29/05/2014

Thank you for your most invaluable feedback which is gratefully received especially as Motorholme Limited is working under a new management team whose sole aim is to provide our customers with the very best motor home rental experience.

I am truly pleased to learn the service we have provided to you recently met both your expectations and requirements.

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★★★★★

“Good motorhome hire”

Written on: 20/05/2014 by Amber6 (1 review written)

We were very pleased with the motor home and the service we received from booking, through pick up, and return. The van had everything we needed and was great to drive - pretty economical too! Reversing sensors would have been helpful (or is that just me??). The dining table, that made up the 3rd berth, was very heavy to move (again, is that just me??) Overall, we were very pleased with the hire… Read Full Review

Teresaparker's Response to Amber6's Review

Written on: 21/05/2014

Thank you for providing your most valuable feedback.

I am delighted you enjoyed your recent period of motor home rental.

I would very much like to pass your comments to the vehicle manufacturer regarding the specification points you raise as this feedback would assist Motorholme Limited in achieving its goal of providing a fleet of motor homes which wholly meet our customers requirements.

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★★★★★

“Customer Service 5 Star !! Credit where its Due”

Written on: 07/05/2014 by cathysl (1 review written)

Please do not be put off by some of the earlier negative comments, I can honestly say that my experience in dealing with motorholme customer Services was fantastic. My son had booked a Campervan with 3 friend's for September 2014 , but unfortunately due to issues that came up after paying the deposit( none of which were the fault of Motorholme) the company bent over backwards to try and resolve all issues and re-arrange the trip. the calls and emails were answered swiftly and politely, but… Read Full Review

Teresaparker's Response to cathysl's Review

Written on: 09/05/2014

Thank you for your kind comments which are truly encouraging as under new management we are striving to provide the very best Customer Service experience to all our customers under all circumstances.

On behalf of Motorholme Limited I sincerely hope your son and his travelling party will be in a position to experience a period of motor home rental with us in the future as I have no doubt the service we will be able to provide will exceed all expectations.

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★★★★★

“motor home hire”

Written on: 03/05/2014 by jiAdair239 (1 review written)

We recently hired a motor home for travel to wales and dorset. Very easy to book and when someone pranged the van we were due to hire and we had to travel further to collect the replacement we were given 2 extra days free. Definitely use them again imn the summer… Read Full Review

Teresaparker's Comment

Written on: 07/05/2014

Thank you for taking the time to provide your feedback.

On behalf of Motorholme Limited I am so very glad you thoroughly enjoyed your period of rental especially as we are under new management and we have spent a considerable amount of time over recent months developing a new and improved service which is appearing to be as in this instance, extremely well received.

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★★★★★

“our motor holme experience”

Written on: 02/05/2014

We were extremely pleased about the whole experience booking was easy very helpful staff and as the motorhome we were due to use had been involved in a prang before we got it they had to offer us a different pick up point so gave us 2 extra free days ! We were happy with everything and are gonna book again for summerhols… Read Full Review

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★★★★☆

“Last minute hire”

Written on: 20/04/2014

We have just returned from a week touring the North west coast of Scotland. Picked up the campervan which was clean and in good condition, the staff were excellent in their handover. Good explanation of how things worked and how to alleviate a problem if there was one, our DVD didn't work and they phoned back immediately to say they would replace it if we were in the area or buy a new one and they would refund the money. Would definitely hire from this company again. Phone staff at time of… Read Full Review

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★☆☆☆☆

“Why are these people still allowed to operate?”

Written on: 14/04/2014 by KeithDuggan438 (1 review written)

Two years ago we had the misfortune to deal with motorholme ltd through another company they operated called unbeatable hire. We lost over £600 to them because we pulled out of the contract when we realised what they were up to. They are unscrupulous have no morals and are only out to make as much money as they can out of the customer or should I say sucker! DO NOT DEAL WiTH THESE PEOPLE! And DO read their terms and conditions. You will be shocked! They are so unfair that the customer is like… Read Full Review

Teresaparker's Comment

Written on: 15/04/2014

On behalf of Motorholme Limited I am truly sorry to learn of the lasting negative effect your experience has had with Motorholme Limited.

I would like very much to discuss the specific issues associated with your own period of rental with which you were dissatisfied as our Management approach was then very much removed from our current direction. On the basis of this revised approach to the service we provide I would appreciate you affording me with the opportunity of ultimately reaching an amicable conclusion with you in the hope of exonerating ourselves for what appears to have been a provision of poor customer service.

Motorholme Limited recognises to have been the focus of negative reviews on the internet and has failed on too many occasions to meet customers expectations primarily in relation to the administration associated with reservations as opposed to the actual vehicle rental period itself. There are of course occasionally exceptions.

As you may be aware, we are now under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion. We have spent a considerable amount of time over recent months listening very closely to our customers and their valued opinions in relation to their experiences with us. We now recognise that many of our Hire Terms were both unattractive and unexpected to many potential customers.

To address all issues which have been brought to our intention, we are currently creating all-inclusive rental packages. This will result in Motorholme Limited ultimately being able to be 100% transparent to every customer prior to making a reservation with us. This will, without exception, provide all of our customers with an inclusive price at the very beginning of their experience with us. There will no longer be any unexpected additional costs.

We are also currently revising our Hire Terms, Collision Damage Waiver Policy Terms and Post Hire Charges in an attempt to achieve once again both ultimate transparency and fairness to all of our customers.

Please contact me directly by phone or by email.

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Plesterb's Comment

Written on: 23/06/2014

The Ts & Cs seem reasonable to me; they want the vehicle returned in the same condition it was in when hired. Motorhomes are expensive and so are repairs, and they make that clear. So, just be sensible and take good care of it.

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