Motorholme www.motorholme.co.uk Reviews

★★★☆☆
3.2 / 5
57% of users recommend this
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Latest Reviews

★★★★★

“A Satisfying Experience!”

Written on: 21/08/2014 by Emiliea94 (1 review written)

From the moment we collected our home for the week, which we were very impressed with, as it was very modern, our family thoroughly enjoyed the whole experience made so much more pleasurable by the comfort and ease of use of the motorhome that we had. We would definitely hire from Motorholme again and in fact have both recommended it to other friends and started to look at dates for next year!… Read Full Review

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★★★★★

“UK Road trip”

Written on: 18/08/2014 by swickie (1 review written)

This was our first trip in a motorhome, and I we've all been converted!! Lovely new motorhome (2014 model with 6000 miles on the clock), in very clean condition. We may have a picked a grotty week weatherwise, with Hurricane Bertha seeming to follow us wherever we went, but we still had a great week touring the UK. We kept warm and dry in the Chausson 03 we hired for 3 of us (2 adults and a teenager), so we had plenty of sleeping space, and didn't need to move the table every night. The… Read Full Review

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★★★★★

“Hiring a motor home”

Written on: 17/08/2014 by MickJCahill (1 review written)

We left it late to look for a motor home for a holiday this year. The staff at motorholme we very helpful in finding us a vehicle that met our needs. The entire booking process was very simple and quick. The handover from the owner was very good and we were allowed to agree pick up and drop off times that suited both parties. The vehicle was in good condition and clean and drove well. We had never been on a motor home holiday before and the staff at the booking centre gave very helpful advice… Read Full Review

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★★★★★

“excellent caravan holidays”

Written on: 17/08/2014 by davide91 (1 review written)

A beautiful vacation spent in the territories of Scotland in comfort. Great customer service, excellent condition of rented transport, quality / price ratio very good. Various locations for rental and wide range of camper. Very highly recommended if you want to spend a holiday in comfort… Read Full Review

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★★★★★

“excellent caravan holidays”

Written on: 17/08/2014 by davide91 (1 review written)

a beautiful vacation spent in the territories of Scotland in comfort. Great customer service, excellent condition of rented transport, quality / price ratio very good. Various locations for rental and wide range of caravan. Very highly recommended if you want to spend a holiday in comfort… Read Full Review

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★★★★★

“Campervan-tastic”

Written on: 15/08/2014 by robd61 (1 review written)

Excellent service from start to finish; a late booking for a large festival-bound party resulted in a perfect vehicle sourced by online staff, collected from and returned to Barnsley depot (with equally helpful and friendly staff) followed by trouble-free refund of deposit, at the promised time. Could not be faulted - will use again. One plea: fewer emails and simpler booking procedure if possible, please!… Read Full Review

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★★★★★

“Motor home fun with motorholme hire”

Written on: 14/08/2014 by OmariKeating (1 review written)

Out 10 day tour along the south coast of Britain in a MOTORHOLME motor home was brilliant. For two adults and two large kids we found the camper ideal. I found it drove incredibly well. Much better than my previous experience of driving a camper in New Zealand a few years ago. The Ford Transit based Chauson Flash 3 is a large camper, so you will find difficulty getting it parked in fishing villages and the like, we wish we had taken bikes with us, but found lots of great places to visit also… Read Full Review

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★★★★★

“Family trip to Wales”

Written on: 10/08/2014 by Worldsend53 (1 review written)

What a great service! Hired online from our home in Dubai. Had to change dates a few times and MotorHolme were very accommodating. Picked up the Motor Home from the owner and it was clean, well serviced and exactly what we needed. Massively recommend this for young families… Read Full Review

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★★★★☆

“Trip of a life time”

Written on: 08/08/2014

Picked our motorhome up from London and was welcomed with open arms, our motorhome was very clean and had all the necessary equipment. We had the most wonderful time travelling in UK, the roads were narrow but our home on wheels did a wonderful job. The holiday parks were excellent and very friendly. Would recommend to our anyone, best way to see the country… Read Full Review

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★★★★★

“Great trip to south England”

Written on: 07/08/2014 by Lauda (1 review written)

We spend a great 2 weeks holidays trip with a motorhome of unbeatablehire. The Motorhome was absolute OK, the service at the beginning and at the end top. Also the communication to the booking center war perfect from the first offer to the start of the trip… Read Full Review

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★★★★★

“Somerset, Devon & Cornwall in a Flash 25”

Written on: 06/08/2014 by SeanConway335 (1 review written)

We hire a 7 Birth Flash 25 that was 2 years old. It had a few bumps and knocks but in general in excellent condition with all mod-cons. The pick-up point in Bristol was easy to find ans the staff were really helpful and provided enough information to start our adventure. We used Caravan Club campsites with electric hookup to make life easier and we had good weather to help. I found this large vehicle easy to drive and maneuver.The vehicle had TV, Fridge, Shower etc etc with on-board power if we… Read Full Review

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★★★★★

“foreign customer - first time renting motorhome”

Written on: 05/08/2014 by NorwegianViking (1 review written)

After browsing the sites, reading all the bad reviews, and some of the positive ones, I decided to book with Motorholme anyway... And I haven´t regretted it! Yes, booking and all the fees can feel tedious and a bit strange, but if one reads every email and every instruction, there is nothing surprising. Things cost, services costs and running a business actually demands making money.... is that such a surprise? I booked, paid the rent (900 pounds), paid the insurance deposit (1250 pounds… Read Full Review

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★★★★★

“Great Service Quality Motorhome”

Written on: 02/08/2014 by Januarygirl (1 review written)

From the minute we requested a quote to paying our account, collecting the motorhome to returning it the service was excellent throughout. A very clean motorhome with good facilities and fantastic concise information given every step of the way. The use of every form of technology from secure form filling to a phone app to ease you through the workings of your motorhome, inventory lists etc. made planning so much easier. As newbies to this type of holiday we wouldn't hesitate to recommend… Read Full Review

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★★★★★

“Excellent Motor Home holiday experience”

Written on: 31/07/2014 by MrsStinson (0 reviews written)

Just had a fantastic holiday in a motorhome hired from MotorHolmes Ltd. found them on the internet through a random search and have been impressed with the whole experience from start to finish. The staff were really friendly and helpful, the automatic reminders helped me get things done on time (busy working mum) like sending in documents, paying balance, sorting out insurance etc. The online portal was so easy to use. The van was fab, less than 2 yrs old and in great condition. It was an… Read Full Review

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★☆☆☆☆

“Over the top”

Written on: 28/07/2014 by 34Forbes (1 review written)

The caravan itself was fine, nothing special and very expensive. Where Motorholme were truly terrible was in their charging structure. Expect to pay an admin fee for everything. There was a fee to book the insurance, which was compulsory. There was a parking fee to leave my car at the caravan pick up site. There was even a charge to refund the deposit! Beware… Read Full Review

Teresaparker's Comment

Written on: 28/07/2014

These comments are of great concern to Motorholme Limited and we are already in communication with this hirer in the hope of reaching an amicable conclusion to this matter.

Motorholme Limited is confident this will be achieved imminently.

We are striving to provide the very best customer service and take all feedback extremely seriously.

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Thatpaul's Comment

Written on: 08/08/2014

UPDATE I'm pleased to say that the customer service department promptly contacted me and have now refunded the various charges.

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★★★★★

“8 days including Yorkshires East Coast.”

Written on: 27/07/2014 by corston (1 review written)

We collected our "van" at the Kelty hire base, vehicle was clean both inside and out. The handover was excellent, good detail and very helpful with any questions we had. Found the vehicle very easy to drive with good economy. We selected the Caravan Club pack which we thought was essential as we did not plan to do any wild camping. The only slight negative which I have pointed out to "Motorholme" is that it would be much better if the Caravan Club membership pack could be sent out in advance… Read Full Review

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★★★★★

“Fantastic 7 Days in Highlands”

Written on: 22/07/2014 by andreananni72 (1 review written)

We hired a Chausson Flash 30 for a week in Edimburg. The vehicle was ready for collection in time, very clean and the handover from the advisor in Kelty was perfect. Van was new, well equipped, confortable and in perfect condition. The booking process on line is a little complicated but you can call the office for help when you want and they are really courteous. The price was very competitive. Overhall, highly recommended for a stress free camper hire. FIVE STARS!!!… Read Full Review

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★★★★★

“Fantastic Motorhome holiday”

Written on: 20/07/2014 by HudsonMitch (1 review written)

We hired a motrhome from these guys for 9 days. it was fantastic! The motorhome was new and very clean with everything in excellent condition and working order. The Ford Chausson was easy to drive and had everything we needed for our holiday with our 2 children. Location close to Heathrow was great as we were travelling in from overseas and wanted a close pick up. Our handover was very informative and we drove off confident that we had everything we needed to enjoy our holiday. I highly… Read Full Review

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★★★★★

“Motor home hire made easy”

Written on: 17/07/2014 by Plumberon2wheels (1 review written)

We decided to hire a motor home for a UK holiday break and after careful consideration we chose Motorholme.co.uk. They staff and the very efficient email system they have in place there made everything very clear and easy to follow.The email system is great if you are busy most days working and do not get much time during the day. Even though there is an automated email system the staff available on the phone were very helpful is you need any information. The day came… Read Full Review

Teresaparker's Response to Plumberon2wheels's Review

Written on: 23/07/2014

Thank you for your most welcome comments.

It is so rewarding to learn that you had such a great experience with the service we have provided as we have recently made huge investments under New Management to ensure we never fail to deliver an exceptional level of customer service to all of our customers.

Our recently launched Loyalty Scheme will give you the opportunity to hire from us again but at a discounted rate which I hope you will be able to experience.

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★★★★★

“The best customer service I have received in a long time”

Written on: 16/07/2014 by stephen.brookes.87 (1 review written)

The customer service I received was exceptional. Booking the campervan was very easy and automated emails took me through it step by step. I did not have the second part to my driving licence, but that told me not to worry and my passport would do. Picking up the campervan was straightforward and the walk through was exceptional. The holiday itself was fantastic and everything I hoped for. On the way home, we hit some heavy traffic which delayed us by two hours, we explained this to the… Read Full Review

Teresaparker's Response to stephen.brookes.87's Review

Written on: 23/07/2014

As we are recently under New Management and have all been working very hard to ensure we consistently deliver the very best experience to our customers, your kind comments are truly very gratefully received. It is wonderful to learn that the results of this hard work are already being enjoyed by our customers.

We strive to provide as much information as possible to our customers to ensure they experience all the benefits of every aspect of independent living each one of our motor homes provide.

We look forward to welcoming you back in the future in the hope you will be able to take advantage of the offers contained within our Loyalty Scheme.

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