Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.7 / 5
368
70% of users recommend this
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Latest Reviews

★★★★★

“School Half term week”

Written on: 02/11/2016 by gvHardy499 (1 review written)

Rented a motor home to take the grand kids away for a week and found this company to provide excellent service and first class vehicles. The vehicle was clean in first class condition and the service was great… Read Full Review

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★★☆☆☆

“Ruined by deposit requirement and admin charges”

Written on: 31/10/2016

So, as a business it'd be great, except for one major flaw. Let's start with the positives......... The van was a 16 plate with 3,000 miles on the clock. It was clean and tidy, had everything you'd need (except a screwdriver to change the indicator bulb when it blew, which it did) and was available promptly on the day of collection. Based on this you'd think I'd be giving them more than 2 stars! However, let's move on to the negatives....... So, booking is a bit of a pain. I received so… Read Full Review

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★★★★☆

“Fantastic motorhome break with the kids”

Written on: 30/10/2016 by andymonks2000 (1 review written)

Spent 5 nights in the UK with my wife and kids. The motorhome was pretty much brand new so it was in fantastic condition. Very clean when we picked it up. Comms with the Motorholme staff were always friendly and they were very accommodating in allowing us a bit of flexibility in terms of when we picked up and dropped it of. Highly recommended. Only minor point is the insurance waiver cost should be made clearer earlier in the booking process as this bumped up the overall cost but I didn't… Read Full Review

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★★★★★

“Another great weekend with Motorholme Chaussan ”

Written on: 24/10/2016 by Izaiahe40 (1 review written)

It couldn't have been much easier to book and pick up again from the collection point at Middlewich. The manager and staff there are very helpful. Up to Scotland for a long weekend is perfect for the wild camping that we can do so easily with all the facilities on board. This is the second time of booking and with the great offer they were giving it made us book up off peak. It does take some getting your head around the necessary documentation but the DocuSign facility does work ... be… Read Full Review

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★☆☆☆☆

“They done even deserve one star”

Written on: 24/10/2016 by dgDillon408 (1 review written)

I had to ask for my deposit back twice, after waiting the 25 days which your deposit is held for. I was meant to be compensated money (they rang the evening before and said I now had to pick up from Oxford instead of Birmingham which was very inconvenient. had to book more time off work.) I didn't get the compensation AND they deducted money off my deposit. Admin fees on top of admin fees. DO NOT USE THIS COMPANY. … Read Full Review

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★★★★★

“Great motorhome hire”

Written on: 23/10/2016 by Laura63 (0 reviews written)

We hired a Chausson motorhome, picking up in Edinborough. Staff were helpful and friendly. Pick up was thorough yet simple. Motorhome was spotlessly clean and well kept and everything worked well. We looked at several companies and Motorholme gave the best value by a long way. We travelled around Scotland, from Edinburgh up to Breamar, then across to the west coast travelling as high as Gairloch and down the west coast, then back to Edinburgh. Overall this worked out at less than 100 miles a… Read Full Review

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★☆☆☆☆

“After returning the van , and after numerous phone...”

Written on: 12/10/2016 by Deegane487 (1 review written)

After returning the van , and after numerous phone calls for the deposit back , turns out the hirer has made up a load of fake damages and we have to pay them £500 quid back. I don't think so ! See you in court ! … Read Full Review

Gregmullins50's Comment

Written on: 22/10/2016

we are currently having the same problem over a scratch on the bathroom window which we didn't even use-we had such a good holiday-this has really put a damper on everything-they have taken over 400 pounds from us---yes we will be seeing them in court

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Barker26's Comment

Written on: 24/10/2016

Im having the same problem too!!
Ridiculous.
DO NOT USE THIS COMPANY!!!!

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★★★★☆

“Motor home hire”

Written on: 11/10/2016

Booked our motor home holiday with this company at the last minute and found it to be a very straightforward process. I was especially pleased that everything could be completed on line, meaning that there were no delays in documentation having to be sent in the post. Our motor home was picked up from the depot in Glasgow and it was very useful to have our own car securely parked there for the duration of our holiday. The motor home was very spotless and well equipped...although an oven or… Read Full Review

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★☆☆☆☆

“Be warned they will charge you ridiculous admin fees! ”

Written on: 05/10/2016 by czWhitehead145 (1 review written)

Please check every inch (including the roof, and take dated pictures), of the vehicle on collection as they tried to charge us hundreds of pounds for roof damage on return, but eventually backed down when I asked for before collection pictures as well as after . You will have to fight hard to get them to drop charges and they are holding your £1200 deposit, so be prepared to fight! They will also charge ridiculously high admin fees for any payment made, I'm fighting a charge of £70 they've… Read Full Review

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★★★★☆

“Helpful and friendly”

Written on: 04/10/2016 by Ackyandy (1 review written)

Booked a motor home for my husbands 50th September 2016, never been in one before so was a little wary, the lady I dealt with to first book was lovely answered any questions I had, put my mind at ease, from start to end, the husband and wife team who run the Manchester depot are lovely very helpful and know what they are talking about, would definitely recommend this company and would use them again in the future… Read Full Review

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★★★★★

“Fantastic holiday ”

Written on: 24/09/2016 by Kerreen (1 review written)

Hired from this company. Was first time hiring a motor home but best choice ever. Was great that we could take our dog made going on.holiday less stressful as didn't have to worry about someone taking care of pets. We did the nc500 route was fantastic and beautiful scenery. Enjoyed how we could move from place to place def recommend this company for price and service. Thanks for our great holiday… Read Full Review

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★★★★☆

“Gold package”

Written on: 14/09/2016 by Finleyz371 (1 review written)

After a slightly stressful booking time, with quite a bit of pressure... Then a furry over mismanagement of emails... The handover was surprisingly smooth. Overall very happy with experience. The interior of the motorhome wasn't necessarily the best for our family, but as our first experience we really enjoyed it. We went to France, got the golden package with unlimited mileage. Fridge stunk, probably as fish was kept in it, or something along those lines. Nothing sodabycarb can't take care… Read Full Review

Kaempekauer's Comment

Written on: 24/09/2016

28 days for your refundable deposit ???,- in your dreams !!! And I'll bet my mortgagae, that you will only see a fraction of it . I have just had similar experience.
Waited 40 days for half of my deposit, but only after having had to e-mail them several times. And no explnation as to where my other half deposit had gone.
I warned them , in my mails about not trying to mess about with me, so now its left by Trading Standards.
Would like to hear the outcome of your refundables.
K jeppesen

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Tompkins7876's Comment

Written on: 05/10/2016

Took £70 admin, card charge & vat off my returned deposit, and it was late back. I'm fighting it currently as card company confirm no charge has been made by them.

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Excellium's Comment

Written on: 12/10/2016

I am fighting these now too. No sign of my deposit from early August. You can use chargeback if you used a credit card to pay the deposit. Its a little known safety method. Look it up. I am also going to take them to court as the vehicle was not 'fit for purpose' and I want a refund. I am going to crucify this company and their sidekick 'hirecentrebooking'.

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★★★★★

“NC500 Scotland... Amazing holiday!”

Written on: 12/09/2016 by NoemiCorbett (1 review written)

Collected our motor home from Clydebank depot in Glasgow. Nice and easy handover by professional staff. The motor home was clean and tidy and included easy to follow instruction manual along with demonstrations from the staff. We opted for the silver package so we had unlimited mileage which gave us the freedom to go/do what ever we wanted. From the first contact with booking straight through to the hand over back at the end we received great customer service. Overall exactly what we wanted!… Read Full Review

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★★★★★

“French road trip - Superb!”

Written on: 08/09/2016 by DHeron317 (1 review written)

Motorholme Ltd (Manchester Depot) set us off with superb vehicle, fantastic support and a smile Everything we needed included and even from the middle of France on hand to answer questions! We'll be booking again! Thanks… Read Full Review

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★★★★☆

“A Good Holiday”

Written on: 07/09/2016 by mooninggoon (1 review written)

We enjoyed our time at Weyfest Festival this year. Things were much easier this time as we had hired a Chausson motorhome. There were comfortable beds and somewhere warm and dry to shelterin when it rained.There was no tent to put up and all the cooking pots are provided… Read Full Review

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★★★★★

“Great value motorhome hire!”

Written on: 07/09/2016 by pumadan (1 review written)

I recently hired a 2/3berth motorhome from this company for attending a small festival with the family and was really pleased with the service and response from Motorholme throughout the process. A few things worth noting:- 1 - Price: Even with the admin charges for using my credit card, I still found Motorholme to be considerably cheaper than most other hire companies I looked at. 2 - Booking process: I chose to speak with a lady at Motorhome, rather than book on line initially. She explained… Read Full Review

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★★★★☆

“Motorhome to South Wales”

Written on: 05/09/2016 by Gazmcn (1 review written)

This was my first hire of a motorhome and I was impressed from the outset by the efficient manner in which my initial enquire and subsequent booking were handled. I was able to collect the vehicle from the Bristol depot, which was convenient for my home in Devon and my holiday destination, South Wales. The handover was thorough and the van clean and well maintained, giving no problems at all during my week's hire. It proved easy to drive, although some of the narrow lanes I chose to take were… Read Full Review

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★★★★★

“easy fun and worth the price”

Written on: 01/09/2016 by Missy36 (1 review written)

i hired a motor-home from MororHolme hire/hire booking centre because they had great prices and a good selection of motor homes from 2 birth upwards and depos all over the country. i had never hired a motor-homes before but the staff were all helpful and talking me through any of the forms i was stuck with. the motor-home i got was really new on a 06 plate and had everything we needed for our week holiday in France and the UK. because the motor-home was about the same length as a big van it… Read Full Review

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★★★★★

“easy, fun and well priced”

Written on: 01/09/2016 by NadiaBryant31 (1 review written)

I hire a motor-home from MororHolme hire/ hire booking centre because they had great price and good selection of motor-home from 2 birth upwards and depos all over the country. i had never hired a motor-home before but the staff were all helpful and talked me through any forms i was stuck with. the motor-home i got was really new on a 06 plate and had everything we needed for our week holiday in France and UK. because the motor-homes was about the same length as a big van driving it wasn't as… Read Full Review

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★★★★☆

“Motorholme holiday”

Written on: 29/08/2016 by Pjpergande (1 review written)

Hiring the campervan online was easy, the vehicle was nearly new very clean and the staff demonstrated the facilities very well. I found the Chausson Flash easy to drive. The facilities offered covered everything we needed and having th fixed bed is a real asset. An excellent holiday which we will do again. … Read Full Review

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