Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
311
68% of users recommend this
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Motorholme www.motorholme.co.uk

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Latest Reviews

★☆☆☆☆

“BEWARE! HIDDEN COSTS!”

Written on: 17/01/2016 by RosemaryWhittaker (1 review written)

What a terrible mistake this was like previous customers the van was ok but was a little tired and had faults like when you showered the water ran out through the door and under the table. The hidden costs are alarming and we're practically double the quoted price. So avoid at all costs this company keeps changing names now called Unbeatable Hire, so be warned… Read Full Review

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★☆☆☆☆

“Van fine, admin awful”

Written on: 30/12/2015 by gregruth3 (1 review written)

We hired a motorhome from Motorholme company August 2015. At first all seemed well. But quickly discovered the opposite. The ensuing mass of information that had to be submitted was the start of the problems. There were endless requests for details and seemingly endless emails to respond to. This was made worse because they had to be submitted to different email addreses and different members of staff. There was no simple 'the buck stops here' type response to queries. Collection of the… Read Full Review

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★★★★☆

“Hired from Kelty depot”

Written on: 24/12/2015 by dwhistlerman (1 review written)

Having a depot in Kelty was great as it saved us a lot of extra miles in the vehicle as we were going to Scotland. It was a last-minute booking and the service from start to pick-up and return was excellent. The vehicle was spotless and exterior damage by others was clear. the person I dealt with at Kelty was helpful and the inspection on return deservedly thorough and quick.It was a good convincing comparison with 20 years of caravaning. My only criticism was the delay with the return of the… Read Full Review

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★★★★★

“Great Motor-home Hire”

Written on: 18/12/2015 by timmyandjessy (1 review written)

I was most impressed with the Motorholme company, the customer service from start to finish was excellent. The van was spotless and mostly really comfortable. I was concerned with how economical the tour might prove, I imagined that such a big vehicle would be a gas guzzler, but with the help of six gears, this modern motor-home proved to be quiet fuel efficient. The single bed was a bit of a challenge as it required a bit of shifting of chairs and tables etc. but this was a minor challenge. I… Read Full Review

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★★☆☆☆

“Deposit Return???”

Written on: 15/12/2015 by GiovannaNelson (1 review written)

Collection & delivery service was excellent. Camper van was in good condition. However it's over 8 weeks post hire completion and am still waiting for deposit return of £1250.00. Have been told several times that the transaction was completed and to check my account however it transpires that there have been "errors" on their side and to check my a/c again next week. This has left me with a very poor impression of this company and would deter me from using again. The Terms and Conditions… Read Full Review

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★★★★★

“Motorholme hire company - a perfect Christmas treat ”

Written on: 09/12/2015

Last minute My fiancée and I decided to go traveling to the Peak District and see christmas markets in Manchester. We discovered this motor home hire - motorholme through reviews and the website. Made an inquiry 7 days before we planned to go and within 24 hours received information and special offers to help improve or travelling and our stay in North west England. They went above and beyond our expectations to get our holiday planned, organised and executed. They had a great online booking… Read Full Review

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★☆☆☆☆

“Take care with them!!!”

Written on: 17/11/2015 by daldanalm (1 review written)

I booked a campervan with them because I was planning to attend Glastonbury Festival. I paid a 250GBP deposit to confirm the booking. I was informed that the deposit would be refunded if the booking was cancelled. Unfortunatelly I didn't get the tickets for the festival so I informed their booking centre I wanted to cancel the booking and asked them for the deposit refund. I received an email confirming they had cancelled my hire and had started to administer the refund. After almost a… Read Full Review

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★★★★★

“Andean Roads Motorhomes”

Written on: 17/11/2015 by bonfireboy (2 reviews written)

Excellent service from this company, we hired for a 4 week trip, booking was easy, any extras needed were sorted out early on and the company was happy to advise on routes and places to see. Service when we got there was great, pick up at the hotel and drop off at the airport was included, there is no charge for additional drivers, when we ran into a minor problem (not being able to find a new gas cylinder) a phone call was quickly answered and the problem resolved. Vehicle was everything… Read Full Review

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★☆☆☆☆

“Motorholme Customer Service - My Backside !!!”

Written on: 12/11/2015 by laAyers80 (1 review written)

If anyone wants to spend a very anxious few days walking on eggshells, scared witless in case of accident or an acorn damaging a millimeter of paint on their hired motor home, then look no further than Motorholme. Ensure you pack plenty of Prozac and allow at least 7 days to glance through their bible of Terms and Conditions. This is not a pleasant experience. If you enjoy waking up , sitting bolt upright in bed in blind panic just in case you have contravened any one of their thousand or so… Read Full Review

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★★★★★

“Easy to book and Friendly Customer Service :-)”

Written on: 02/11/2015 by postito (1 review written)

Was a nice experience book a Motor Home from .motorholme They are really professional team, with nice friendly customer service. They have on line booking service, but I recommend to call directly their Customer Service to have more details about what you are booking. I am going to book again with the same company. And of course I will recommend this company to my family and friends. The price are very good and you will have a big motor home fully functional and in perfect… Read Full Review

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★★★★☆

“Very efficient and helpful”

Written on: 31/10/2015 by Ashby427 (1 review written)

We hired a motorhome through this company for a few days. They were ruthlessly efficient and helpful throughout the whole process. the motorhome itself was immaculately clean… Read Full Review

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★★★★★

“Trial test to possibility of buying a Mobile Home”

Written on: 26/10/2015

We had the pleasure of looking after our 3 year old grandson for a week whilst our daughter and husband flew to Vegas for a special birthday. Think we got the wrong end, anyway, my idea to hire a van. Bristol was nearby to get to and the campsite was based in the Cotswolds. It gave us plenty of time to try it all out for 3 nights, including how many times we bumped our heads on the overhang wooden frame for bed!!!!! Will definetely get a different one next time, although had good advice from… Read Full Review

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★★★★☆

“Jonathan rush's motorhome”

Written on: 24/10/2015 by 383Holbrook (1 review written)

We much enjoyed the freedom that a motorised bedroom/kitchen/bathroom offered us, although parking in tight situations restricted going everywhere. For flexibility it can't be beaten… Read Full Review

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★★★★★

“Great service”

Written on: 23/10/2015 by jbisset (2 reviews written)

Second time customer of the Glasgow depot; manager as ever really great in getting us ready. Van clean as expected etc Looking forward to great trip to the Highlands but had to cut short due to unforeseen circumstances, no problem getting the credit note we wanted… Read Full Review

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★★★★★

“Value comfort cleanliness ”

Written on: 21/10/2015 by Cardifftrip1 (1 review written)

We flew to Heathrow and picked up Motorholme close to airport which was available and spotless we had no waiting and friendly staff member handed over vehicle to us The Motorholme was as new and very comfortable On return it was the same stress free no problem handover To summarise our Motorholme was comfortable/clean/realible/very good value I would have no problem in recommending Motorholme for your hire requirements… Read Full Review

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★★★★★

“Happy days!!”

Written on: 16/10/2015

Hired the large motorhome for 3 day break over a weekend. Easy booking, easy collections nd drop off and we had a lovely weekend. Motorhome extremely well equipped from kitchen roll to first aid kit!! Clean and comfy. Will definitely use again and would recommend to friends and family infact already have!!!… Read Full Review

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★★★★★

“Hiring a motorhome”

Written on: 11/10/2015

The website led me to find a motorhome that I wanted to hire which was 6 meters and had a fixed bed. Overall the hiring process was a smooth affair from start to finish and if you had any queries you could phone and sort them out. The motorhome was less than a year old, was clean and when I picked it up a staff member went through all the things I needed to do and know about, including how to return it. We had no problems with the motorhome and I found it very easy to drive. I would recommend… Read Full Review

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★★★★☆

“lovely family holiday”

Written on: 29/09/2015 by jomccrindle (1 review written)

we really enjoyed our family holiday travelling to cornwall and somerset. the motorhome was great, lovely and clean and modern. the only draw back was our tv wasnt working. we realised quickly that this wasnt checked before we picked up our motorhome. we called bristol, were we hired it from and he apologised and suggested buying a new cable for it. we then took the motorhome to a tv repair shop in newquay and the owner helped us fix it..which we paid for. this took up a full day of our… Read Full Review

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★★★★★

“Goodtime In Scotland”

Written on: 28/09/2015 by CarinaMeyer385 (1 review written)

We hired this Motorhome blind not knowing what we were getting, but we were very surprised to receive excellent service from the depot manager a full demonstration of how to operate all the bits and pieces in the motor home, the motorhome was well equipped and every little detail was taken into consideration. A quick handover and we were off and on the road, everything was taken care off and we liked the whole package. We would hire from Mototholme again as there are various locations to… Read Full Review

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★☆☆☆☆

“What a Faff”

Written on: 23/09/2015 by jmjmjm (1 review written)

Booking process took 21 e-mails to complete. Handover and vehicle were good. After handing back the vehicle, the refund of the deposit took a long time then I was offered a deal where I could use some of my deposit to buy vouchers for the next hire. This sounded dodgy so I declined. My deposit was refunded but £15 short. Couldn't be bothered asking why as I was sick to the back teeth of them. Overall I didn't feel in control of what I was or could have been charged… Read Full Review

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