Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
383
68% of users recommend this
  • Range available

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Motorholme www.motorholme.co.uk - Ask a question now

Media Gallery for Motorholme www.motorholme.co.uk

Motorholme www.motorholme.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Motorholme made my weekend away!”

Written on: 04/05/2017 by JohnC7 (1 review written)

Booking was nice and simple. Plenty of motor homes to choose from. When I picked up the motor home I was very pleased with the size and quality and had a great handover. The motor home was lovely and clean and had great facilities for us to use on our weekend away. There was lots of luggage space so we were able to pack everything we needed. The whole process was very easy from booking to returning the motor home. Would definitely use again, much better than spending a wkend freezing in a… Read Full Review

Report this review
★★★★☆

“Motorhome hire centres ”

Written on: 03/05/2017 by 56Castro (1 review written)

This is now the second time I have hired a camper from motorholme hire. As expected I was greeted with a smiling face and a full explanation of how everything worked. The van itself was immaculately presented and had no faults whatsoever. Already booked again for next years bank holidays racing events Please please however keep the costs down … Read Full Review

Report this review
★☆☆☆☆

“Avoid under all circumstances”

Written on: 27/04/2017 by Hgri (2 reviews written)

We hired once from them 4 years ago. Average vehicle (at best), below average customer service. Ever since they have harassed me with their illegal spam - I never gave them permission to use my email address, their unsubscribe doesn't work, and they ignore every request to stop. They have also sold my details on so I get bombarded with financial spam as well (their details are in the body of the emails so I know they are the source). Do not under any circumstances give these immoral illegal… Read Full Review

Report this review
★★★★★

“Excellent service ”

Written on: 19/04/2017 by SummerRankin (1 review written)

First time hiring a motorhome such a brilliant experience. Excellent service easy and reliable. The price we got was amazing and it's a family holiday we won't forget. Looking to book again soon I would recommend anyone who hasn't done this to try it out as its an experience you won't forget. We where able to park up on the beach and whilst the kids played I made is a breakfast and then kids had a little nap whilst we say back and relaxed. There wasn't anything we didn't like. We would… Read Full Review

Report this review
★★★★★

“Excellent experience for first time hire of a motorhome ”

Written on: 13/04/2017 by Keljdo78 (1 review written)

I hired the motorhome from motorholme for my husband's birthday we had a fantastic time. The motorhome was very comfortable clean and cosy. The booking process was easy and the staff were always very friendly. The hire depot manager was excellent, and made the pick up of the motorhome easy as his handover was very professional he took his time to ensure we understood how everything worked and as this was the first time ever hire this was important to us. The motorhome was spotless and had… Read Full Review

Report this review
★☆☆☆☆

“Hidden costs ”

Written on: 30/03/2017 by Sc0ttieb0y (1 review written)

Tried to book a motor home for 3 days through this company online but ended up having to speak to an operator because their web site is so poor. I had had a text from them offering me a motor home for 3 days for £300. This is a disingenuous offer as they don't include insurance at an extra £20 per day. Despite the van only being in your possession for 68 hours (between 1500 pick up and 1100 return) they will charge 4 days insurance. You also need to place a £250 security bond on top of this… Read Full Review

Report this review
★☆☆☆☆

“MOTORHOLME / NATIONAL MOTORHOMES - AVOID AVOID AVOID!!!”

Written on: 30/03/2017

We were planning on doing a 4 day trial of a motorhome before buying one, and a friend suggested National Motorhomes ( who also trade as Motorholme, Unbeatable Hire and Hire Booking Centre) as her neice works for the company. On initial contact they were very friendly and told me that there was a £1000 insurance excess, but if we paid £20 per day ( so £80 for the weekend) that our excess would be ZERO. Both myself and my husband, over the course of two phone conversations before booking got… Read Full Review

Report this review
★★★★☆

“Lovely holiday”

Written on: 23/03/2017 by Richard120474 (1 review written)

We hired a large motor home via nationalmotorhomes which is a partner of motorholme. We had a lovely week in Scotland. The motorhome was very new and in excellent condition. Very clean throughout and they were very organised on collection and delivery. I was nervous about the deposit due to some of the reviews but we returned the motor home in the same condition we received it, thoroughly cleaned inside and out, and had no issues in having the deposit returned. A good service… Read Full Review

Report this review
★★★★★

“excellent in every way”

Written on: 06/03/2017 by JustJeff7 (1 review written)

We hired a motorholme as a trial for just 4 days. The vehicle was spotless, very well equipped and drove like a dream. The staff were so helpful at head office and the depot and made the whole experience really easy. We are now planning another trip with friends because we had such a great time. Such a refreshing change , in this day & age to get real value and customer service !… Read Full Review

Report this review
★☆☆☆☆

“These people are great at taking your money but do not...”

Written on: 14/02/2017 by Westvk335 (1 review written)

These people are great at taking your money but do not know how to return your deposit Give them a wide berth… Read Full Review

Report this review
★☆☆☆☆

“Report your concerns to Trading Standards”

Written on: 05/02/2017 by Ange22 (1 review written)

Buyers beware! Take note of the genuine reviews and not the 4-5 star reviews, the latter have been offered Amazon vouchers or other incentives to post reviews. I am currently in dispute with Motorholme who also contact me as Hire Booking Centre, use Unbeatable Hire T&C's and now use Nationa Motorhomes as another name to hire out motorhomes. When you start your quote you are offered what is supposed to be a fully inclusive price with no hidden costs and then timed down to send your deposit… Read Full Review

Report this review
★☆☆☆☆

“Appalling service”

Written on: 25/01/2017 by Delaneyb384 (1 review written)

I had to chase them like mad to return the £1200 deposit. I waited 3 months to get back a partial deposit as they deducted a large chunk of money to sort a roof scratch. AND I was never shown the roof on the initial inspection and then when i returned the vehicle they had the scaffolding out to look at the roof and said there was a large scratch that needed repairing. I complained that I was never shown the roof or given the option to look when I picked up the vehicle (as you can imagine… Read Full Review

Report this review
★☆☆☆☆

“Shoddy customer service”

Written on: 24/01/2017 by lecabnoir (1 review written)

Avoid this company at all costs. 1: They promise to return deposits in 28 working days - ours took 64 days. 2: We had a fault that involved losing two days of our break so they promised to refund us the cost of having to book into extra campsites and the loss of the days - They still have not refunded us over two months later. 3: Despite only having the first van for one day (replaced due to above mentioned fault) and barely using it they have charged £300 for repairs to damage not done by… Read Full Review

Report this review
★☆☆☆☆

“Untrustworthy company”

Written on: 31/12/2016 by louieandBella (1 review written)

Do not use this company, refundable deposit never appeared. Insurance access rubbish, if you have an accident The insurance wavier will not cover you, you will still be liable for all costs plus admin charges. When we went to see the van, we were told this is the motorhomre you will have. When we arrived on the day of our holiday,we were given a van with torn seat covers, interior dirty, petrol receipts and tickets for concerts dating back 2 years in glovebox and behind driver sun visor. All… Read Full Review

Report this review
★☆☆☆☆

“Motorholme extremely misleading”

Written on: 27/12/2016 by Ianallan (1 review written)

Avoid Motorholme at all cost. Their website is very misleading, you will end up paying double the website advertised figures for hire, £560 listed price will turn into an extortionate £1300! They tell you that your £250 deposit will be returned after four weeks, mine was due back 1st week in October, we are now into 27th December, several fruitless phone calls later, none of them returned. Time to get legal with these very evasive bandits. Never hire from these people, completely… Read Full Review

Report this review
★☆☆☆☆

“28 days to clear fines was 48”

Written on: 24/12/2016 by Bentleysm374 (1 review written)

the van was fine how you use the double bed/table conversion god only knows couldn't get cushions to lie flat ideal for short people I,m six foot two. The van had minor damage caused by previous users not sure why not repaired you expect a good conditioned van,handover was excellent.they keep your deposit for 28 days to cover fines etc,i contacted them at the forty day point no sign of money,i tried the sarcastic route which failed,so I went for the heart strings .none returned money had caused… Read Full Review

Report this review
★☆☆☆☆

“Motor home hire”

Written on: 09/12/2016

Do NOT use this company. They have hidden charges. They take a £1250 deposit which should be paid back after the hire. We finished our hire 2 months ago and still have not received the deposit back. They rarely answer their phones and when they do they just fob you off with excuses about no one being available or they will talk to their finance department and get back to you. They never do. Stay clear of this company, there are many other alternatives. … Read Full Review

Report this review
★★★★★

“School Half term week”

Written on: 02/11/2016 by gvHardy499 (1 review written)

Rented a motor home to take the grand kids away for a week and found this company to provide excellent service and first class vehicles. The vehicle was clean in first class condition and the service was great… Read Full Review

Report this review
★★☆☆☆

“Ruined by deposit requirement and admin charges”

Written on: 31/10/2016

So, as a business it'd be great, except for one major flaw. Let's start with the positives......... The van was a 16 plate with 3,000 miles on the clock. It was clean and tidy, had everything you'd need (except a screwdriver to change the indicator bulb when it blew, which it did) and was available promptly on the day of collection. Based on this you'd think I'd be giving them more than 2 stars! However, let's move on to the negatives....... So, booking is a bit of a pain. I received so… Read Full Review

Report this review
★★★★☆

“Fantastic motorhome break with the kids”

Written on: 30/10/2016 by andymonks2000 (1 review written)

Spent 5 nights in the UK with my wife and kids. The motorhome was pretty much brand new so it was in fantastic condition. Very clean when we picked it up. Comms with the Motorholme staff were always friendly and they were very accommodating in allowing us a bit of flexibility in terms of when we picked up and dropped it of. Highly recommended. Only minor point is the insurance waiver cost should be made clearer earlier in the booking process as this bumped up the overall cost but I didn't… Read Full Review

Report this review
overview