Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
403
68% of users recommend this
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Latest Reviews

★★★★☆

“GREAT EXPERIENCE”

Written on: 19/09/2017 by jafina (1 review written)

TOOK A 7 DAY HIRE WITH 650£ AND A 250£ VOUCHER I GOT FROM A PREVIOUS HIRE WITH THEM.WORKED OUT LESS THEN 100£ PER DAY FOR A FAMILY OF FIVE. GREAT EXPERIENCE.WOULD USE AGAIN.THE HOME WAS CLEAN AND WELL STOCKED. THE PERSON EXPLAINED ALL THE DETAILS AND SHOWED ME AROUND THE MOTORHOLME FULLY.I WAS A NOVICE BUT FOUND IT ALL QUITE STRAIGHTFORWARD ALTHOUGH EMPTYING THE TANK BECOMES A BIT OF A CHORE IN THE RAIN!OVERALL IT WAS A BRILLIANT EXPERIENCE AND THE KIDS HAD A WHALE OF A TIME… Read Full Review

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★★★★★

“Great Experience ”

Written on: 03/09/2017 by Neilcauldwell (1 review written)

Can't recommend highly enough, service from booking to return hire was first class. Depot Manager very helpful. Van was in excellent condition. Pet friendly. Contributed to a great holiday. No hesitation in recommending… Read Full Review

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★★★☆☆

“Slow to refund deposit”

Written on: 29/08/2017 by ianmillerni (1 review written)

The Booking process is simple, you get a reasonably good vehicle - possibly with a few minor glitches like a defective headlight or a broken drawer catch. The videos are very useful and clear. The before sales staff and the rental location staff are helpful. HOWEVER -The deposit is supposed to be refunded within 28 days - well I am at 57 days and counting. The computer returns "invalid refund parameters", and the call centre excuses begin "It's not our computer, but an agents". "You will… Read Full Review

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★★★★★

“Brilliant weekend hire!”

Written on: 22/08/2017 by activity2640 (1 review written)

Really enjoyed our long weekend hire in a spotless 2017 motor home. Very thorough briefing with the Depot Manager and we were very comfortable and cosy and had the best night's sleep for a long time! Can't recommend the company more highly… Read Full Review

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★★★★★

“Cheap and easier yo rent”

Written on: 16/08/2017 by ReeseO'Neil109 (1 review written)

GOOD servicers for hire a Caravan un scotland. If you are a foraigner It easy to rent motorhome, and they are more flexible than the others companies. … Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 09/08/2017 by NoelEngland1951 (1 review written)

We picked up the camper van and the storage handle had fallen off, the man fixed it quickly and made a note that this had happened incase it fell off again, which it did. It came off again on the first day! When we returned we explained about the handle and the man once again made a note and got us to sign. When it came to the refund of my deposit they charged £120 for the broken handle and said because we signed the document there was nothing they could do. MAKE SURE YOU READ THE INVOICE… Read Full Review

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★★★☆☆

“Chasson Flash”

Written on: 21/07/2017 by JoannaLevesque (1 review written)

The vehicle Motorholmes is very good. As the vehicle starts getting older and used by various people, it is important to make a proper list of things that are missing and things that are broken. The staff at the depot that we used are not technically minded and thus did not do a proper inspection after the previous rental. They also do not draw your attention to problems or faults so that you need to know. That will cost me money for we lost a window where the top hinge and the attachment… Read Full Review

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★★★★★

“F1 Motorhome Hire”

Written on: 20/07/2017

We hired a Chausson Flash 03 which was absolutely spotless. The hire process was great - with the dates having to be altered due to F1 moving the dates and there was no hassle with that what so ever. The motorhome was clean, undamaged and easy to drive and the whole hire process was a slick process from end to end… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 19/07/2017 by EmiliaHarrington (1 review written)

I can't be bother wasting any more time on this company but need to express how disappointed we were with the quality of the crappy van they gave us! We had to be so careful every time we opened a window as the fixtures were so crappy made and the gas lid that we had to take off every time and literally bang it on (as the lady instructed us to do) cracked so they charged us $$$ for it! It was so brittle! Agh so frustrastrating! Uncomfortable beds, no room in bathroom to sit on the toilet… Read Full Review

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★★★★★

“Brilliant service”

Written on: 13/07/2017 by 263Garza (1 review written)

Found the staff really helpful and very friendly. They couldn't do enough to help. Would recommend to anyone to use motorholme… Read Full Review

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★★☆☆☆

“Dissatisfide”

Written on: 06/07/2017 by Yulianaj118 (1 review written)

Took from Friday the 23rd of June till the 4th of July to have 1250.00 refunded, after many phone calls to the company and useless promises… Read Full Review

Kobynrelly's Comment

Written on: 10/07/2017

Exact same problem with me. Was due deposit back early June. I still don't have it back. Promising it will be in bank next working day etc. Shambles!

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★★☆☆☆

“Too long and difficult to get deposit back”

Written on: 03/07/2017 by Emiliel265 (1 review written)

We'd booked with JustGo before and were very pleased with the professional service and operation they run. However, they were fully booked so we booked with Motorholme - and then read the awful reviews. Our experience with Motorholme was very poor compared to JustGo - not awful, but full of unnecessary hassle and worry. The booking process is fast and quick. The online chat was friendly and efficient. It's like all their focus is on getting you to part with your money, and you're inundated… Read Full Review

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★☆☆☆☆

“Awful van, terrible service”

Written on: 30/06/2017 by robertgp (4 reviews written)

Rented a camper from this company for Glastonbury last week. Dirty, pet hairs, damaged and missing equipment, no fire blanket, no CO detector, no fire or smoke detector, fire extinguisher 4 years old and never tested. No suitable equipment for collecting and re-filling fresh water or draining dirty water. Mattress's thin cheap nasty and unbearable. No collection or return paperwork issued even after repeated request (you sign a tablet computer screen without being shown the contents!), They… Read Full Review

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★★★★★

“Great Hire Experience”

Written on: 29/06/2017 by Steve_B1862 (1 review written)

We hired a 6 berth Chausson Campervan for a week. Booking, Insurance etc was all done on line & straightforward. We collected the Campervan from the Bristol depot - the manager was great - friendly, gave excellent, clear instructions. Van was very clean and everything worked perfectly in the van, fridge, freeze, cooker, shower etc etc. Received an email showing condition, mileage etc at time of hire & again on return. Company very easy to deal with, very happy with the hire experience overall… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 28/06/2017 by Bridgetjn (1 review written)

All aspects of the hire went really well.. The most outstanding was the service by Mr V at the local depot - very courteous and flexible with exemplary customer service. The vans themselves were clean and easy to use. Mr V's explanation made it all very easy to work out also as were were new to this. We would definitely use them again if we wanted this. Picking up and dropping off the van was made very easy by Mr V's flexibility and we could have left a car there - our fault we didnt take… Read Full Review

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★★★★☆

“Reliable and easygoing”

Written on: 18/06/2017 by Mashmore (1 review written)

2nd time we have used Motorholme out of Glasgow depot and once again really enjoyed the experience. Staff are friendly, personable, helpful and easygoing and if there is ever a problem during your hire they deal with it efficiently. The booking process is straightforward with a good countdown action list as your hire approaches, pick up and hand back easy and I would recommend watching the two online videos ( inside and outside the vehicle ) before your hire starts. Vehicle was fairly new, well… Read Full Review

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★★★★☆

“First time ”

Written on: 14/06/2017 by ifThomson1972 (1 review written)

It was the first time we hired a motorhome to go abroad for a family break we were overall happy with the service and the hand over, we would hire again if we were doing this type of break again. The motorhome was spacious for he 4 of us, there was damage to the motorhome when we collected it which I was a bit upset about but I wasn't going to let that spoil everything… Read Full Review

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★★★★☆

“Our first Motor home hire was a good experience”

Written on: 13/06/2017 by 142Purcell (1 review written)

We hired a motor home for the first time for a week in May. The collection point at Eastleigh was convenient for our trip and the van had everything we needed for the two of us for a week's break. On arrival the vehicle was still being pressure washed, it was very clean inside and out and staff talked us through noted previous damage and videoed it on a tablet. On our return the vehicle was inspected and given the all clear. We found the staff to be helpful and friendly. The only downside… Read Full Review

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★★★★★

“Excellent service , this is my fourth hire Highly...”

Written on: 02/06/2017 by AlaniPatton (1 review written)

Excellent service , this is my fourth hire Highly recommended Quality van clean and ready to go… Read Full Review

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★★☆☆☆

“No refund on hidden damages”

Written on: 31/05/2017 by JeoFlo (1 review written)

Going on holidays with a campervan is a first for us, and probably the last time in future. Not only there are a lot of additional costs related to hiring a campervan, but also practical skills needed for managing a campervan. It had been great holidays for a week in North Wales between 17 and 24 March 2017 and we would definitely go for taking a campervan again, were it not for hidden damages my wife and I found out during our holidays. Though, as decent people we are, we had reported these… Read Full Review

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