Zenith Rent a Car, zenithsl.com Reviews

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DO NOT USE THIS COMPANY - Poor service and shoddy treatment.

We booked through Atlas Choice and when we arrived in Malaga had to pay the Zenith agent an out of hours meet & greet charge but they would only accept cash and could not provide correct change so she took '50 and short-changed us.

We were led to a damaged car that I would have refused had it not been 12.30am at night, travelling with 2 young children and anxious to get to our destination. Also, as we were not at a rental company desk with a choice of cars parked, but were taken to a lay-by outside departures where their car was parked, our options were limited.

I was rapidly shown around the car in the dark, with the agent noting the various damage on a sheet which she did not give me a copy of. When I asked for a copy she just said "do you see a photocopier around here, because I don't have one". I made my own record of the damage on the car when we arrived at our destination.

When I returned the car, the same agent met us and checked the car over again. After which, she said that the car had new damage and that I would be charged for it. I explained that the damage was not new and had already been on the car when I picked it up, but she just said 1 dent was not on her sheet and they were going to take more money from my credit card.

There was so much damage on that car that the agent simply (and probably deliberately) missed 1 dent at the outset. I believe this is a scam by Zenith that they run regularly to extort extra money from poor unsuspecting customers and have demanded that over £100 extra taken from my credit card be returned.

I have complained to Atlas Choice and Zenith, but they do not care.