1st Central Car Insurance Reviews - 1stcentralinsurance.com

1st Central Car Insurance Reviews - 1stcentralinsurance.com
★★★☆☆
3.4
From 1108 reviews
63.0% of users recommend this

  • Customer Service

  • Value For Money

Media Gallery for 1st Central Car Insurance Reviews - 1stcentralinsurance.com

Refine your search

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“Beyond good!!”

★★★★★

written by Legend77 on 19/09/2019

Excellent service throughout. Wonderful customer service and aftercare. Highly recommended to anyone that wants a hassle free company to use. Friendly team and very helpful.

write a review
Was this review helpful? 1 4
Report this review

“Easy, quick and no fuss”

★★★★★

written by odBragg277 on 05/02/2019

Went with 1st central car insurance for a year. Bought online with no issues or fuss. I didn't need to make any changes to my policy through the year but I think the admin charge, even changing it online was too much. When my renewal came, the insurance cover I had wasn't what I needed any more and got more cover for a cheaper price with a different insurer. I didn't need to call to cancel my renewal and did this all online which I liked as there's no fuss and waiting in call queues. After my policy expired, they sent me proof of my NCD and then that was it. I would use this insurer again.

write a review
Was this review helpful? 0 2
Report this review

“Great prices for everyone”

★★★★★

written by Sloaned1947 on 21/11/2018

Excellent prices that beat the rest in my case.

write a review
Was this review helpful? 0 1
Report this review

“very good ”

★★★★★

written by Raffertyxn112 on 22/09/2018

I found it very easy and fast service helpfull

write a review
Was this review helpful? 0 1
Report this review

“Very reasonable price for good cover. I had a high...”

★★★★★

written by lillycaroline on 24/08/2018

Very reasonable price for good cover. I had a high renewal price with the last insurance company and it was quick and easy to transfer over and start a new policy with 1st Central. I haven't had an issues so far and I get a minimal amount of emails and the emails I receive are advice and offers.

write a review
Was this review helpful? 0 1
Report this review

“Peace of mind at excellent cost”

★★★★★

written by trGrady223 on 11/08/2018

I was looking to renew my car insurance but did not appreciate the quote I had been given by my current insurance company. 1st central allowed me to see all that was available, no hidden extras and all within my budget. I am pleased with the savings and know I have peace of mind for fraction of the cost but still great value.

write a review
Was this review helpful? 0 1
Report this review

“Nice &easy ”

★★★★★

written by Yasmine437 on 11/08/2018

Thanks it was perfect for me to sort out with you would definitely recommend to anyone who wants insurance with ease.

write a review
Was this review helpful? 0 1
Report this review

“Great price with excellent cover!!!”

★★★★★

written by SAWyatt on 10/08/2018

Really happy with all that the insurance covers for the price. The add on's are so reasonable that it just makes sense to have them. Have had no problems so far, fingers crossed if I ever have to make a claim it is as straight forward as everything so far!

write a review
Was this review helpful? 0 1
Report this review

“Bargain! ”

★★★★★

written by KeithRoss185 on 09/08/2018

1st Central insurance have saved me a lot of money!! So that’s a win win for me ... happy days! Happy motoring!

write a review
Was this review helpful? 0 1
Report this review

“Very good service ”

★★★★★

written by 467McDougall on 08/08/2018

Best quote, lots of including courtesy car etc. easy understanding, lots extras like shopping vouchers, simply nice dealing with.

write a review
Was this review helpful? 0 1
Report this review

“Pleased with the price!”

★★★★★

written by Abrahamn71 on 08/08/2018

Pleased to get Meerkat Movies and pleased with the price of policy! Almost half the price of my other provider!

write a review
Was this review helpful? 0 1
Report this review

“Cheapest and easy”

★★★★★

written by Bengunskip on 08/08/2018

Had insurance with this company before on a previous vehicle back again different car highly recommend price and value excellent

write a review
Was this review helpful? 0 1
Report this review

“Fast excellent and cheap!”

★★★★★

written by Ricky666 on 08/08/2018

Defiantly recommend, all done online, very cheap insurance, All in all excellent service.

write a review
Was this review helpful? 0 1
Report this review

“Very patient and professional”

★★★★★

written by Lonechef on 08/08/2018

I somehow, stupidly insured the wrong car, but, I chatted to a lovely lady within 15 mins, the problem was sorted out, my direct debit set up, and now I have complete peace of mind, I was with swift cover before, never again. Thanks again to the team , especially to the person I dealt with :0)

write a review
Was this review helpful? 0 1
Report this review

“Quickest insurance renewal ever! ”

★★★★★

written by Felicityr14 on 08/08/2018

Everything sorted online. No hassle no follow up call needed to explain the same details! And a great deal in my car insurance. Half the price of last year with a different provider !

write a review
Was this review helpful? 0 1
Report this review

“Robo rates it ”

★★★★★

written by Vargas16 on 08/08/2018

Very competitive price, all the same benefits of the ‘Big players’ but much cheaper - well done

write a review
Was this review helpful? 0 0
Report this review

“Excellent value”

★★★★★

written by Andrew1952 on 12/07/2018

Best price with choices very impressed Well worth the search undercut last insurer by £40month

write a review
Was this review helpful? 0 0
Report this review

“......”

★★★★★

written by DexterDean135 on 12/07/2018

Quick and easy no stupid questions asked. Once you have joined no extra questions or documents needed just a simple welcome to 1st Central insurance highly recommend to anyone

write a review
Was this review helpful? 1 0
Report this review

“Simply The Best”

★★★★★

written by Tonimariasara97 on 11/07/2018

I am really happy for the opportunity I have to work with you and I will start recommend to all my friends. Best price, best service and a lot of additional services for all kinds of people who want to be a part of the team who are looking to help out all the time their costumers. I've had started with your company a week ago but I have found already a few things that make my life more easier and I have to use all the ways to promote your company as No 1st Car Insurance Company! Once again thank for the opportunity to work with you and I will be in touch with you soon!

write a review
Was this review helpful? 0 0
Report this review

“Cannot fault ”

★★★★★

written by SamanthaMcN on 11/07/2018

Easiest insurance I have ever booked, no hassles at all, everything explained in detail and easy access website. Customer service are very helpful. Would recommend to all.

write a review
Was this review helpful? 0 0
Report this review

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Deborahgw67 on 24th February 2020 Report this content
Does anyone know how to get the CEO's email address for 1st Central Insurance?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Christinebidwell on 10th October 2016 Report this content
My son received a letter as he missed a payment. The letter said to pay by the 8/10, we paid on the 7/10 and the insurance was cancelled on 6/10 which was on another letter we hadn't received. He didn't check his emails as he had lost his phone. Spoke to an advisor who said if we paid more money today you could reinstate the policy and refund us what we paid on the 7/10. I can't understand why we would need to do that as they already have our money and why send 2 letters out with different dates on obviously we only have their word on this. What should we do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Fikung on 8th October 2016 Report this content
I'm a new driver and had been with 1st central 4 months and I was rear ended, at no fault off my own, when ringing them to make the claim I was told there is a 21 day period if the 3rd party doesn't accept fault in the 21 days or says he wasn't there etc that it will then be flip to I'm making a claim on my account so I lose my no claims bonus, I don't see how this is right! What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Mebs Written on: 15/10/2016
1st central looks more like a sham insurance, have you ever read any decent feed back about this company, it is a fact you cant cancel your insurance because it takes them over two years to close a case, it is a fact a body shop can repair a minor incident in a rear hit car for a 250 pounds, but 1st central can only do it for 1,250 pounds, so they will try to write off your car, snd rip you off aggressively.
Asked by Ellie1991 on 25th August 2015 Report this content
What's 1st Central Car Insurance terms and conditions when it comes to having a c-section? Is it okay to drive if your doctor gives the go ahead or do they like you to wait the full 6 weeks?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by bevn65 on 14th October 2014 Report this content
If my daughter is a named driver on my car insurance and works, what insurance do we need?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Tarass on 25th September 2014 Report this content
I am customer of theirs for almost 2 years. Now I want sell my car and buy another one. What I have to do? I checked the price on the Gocompare website and there it says I will pay £90 per month for a new car. At this moment I pay £95. So how does it work if I buy a new car?  Thanks.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by uldis30 on 25th September 2014 Report this content
If I sell my car, and buy another car, will my insurance be cheaper?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content sabrecom Written on: 15/10/2014
check out the insurance group the car is in before you buy the car, it will save you a headache when it comes to get insurance, the lower the insurance group the cheaper the insurance cost
Asked by VaidasB on 23rd September 2014 Report this content
Can I use somebody's else account to pay for my car insurance?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content sabrecom Written on: 15/10/2014
yes as long as it is with their permission, lol
Asked by emcarvalho on 20th August 2014 Report this content
Help, does anyone know how I can complain about how a claim is being dealt with? My father had an accident in Portugal over 3 weeks ago and is still waiting for a decision to be made. Luckily their trip was for 4 weeks and have been able to stay there but now its coming up to their return date and 1st Central have not been helpful at all. Firstly no one in their call centre knew the process how to take or deal with a claim for a accident abroad, then they forgot to send the report to their international contacts so an inspection of the vehicle could be done. Now an inspection has been done (after I chased and got them to send the report), they said it will take another 15 days for them to get the report. The damage is superficial and not mechanical and the garage said they could do a make safe repair for 150 euros so the car can be driven to UK (meaning the whole family can come home) but 1st central are yet to respond if they will authorise this. Any advise would be great.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Dissilusioned Written on: 21/08/2014
Hello, I too had a diabolical experience with 1st Central, again over something very minor and very simple (see my extensive post here!) Unfortunately for you and I the insurance sector as a whole has adopted a philosophy of `roll over and pay out`.. Simple and inexpensive for them, and the opposite for us! To your point.. In my experience this is the only way to get them moving.. Find out from 1st Central who holds the most senior position within the department, then email(not phone)them personally to say that you are no longer going to tolerate their incompetence and request that they send you (within 48hrs)a full written report itemising their investigations as you are going to circumvent 1st Centrals sad efforts and take the matter to court yourself, and with immediate effect. In my case the matter was then settled within 72hours, whereas the previous five months had led nowhere. Set the alarm for them and wake them up! Hope it works for you as it did for me. Also while it springs to mind, if the accident was not your Fathers fault, demand a written confirmation that his no claims will remain unaffected. They`ll try that one on too under the pretense of `costs` etc.. Best of luck.
Report this content sabrecom Written on: 15/10/2014
the ombudsman is a waste of space and not fit for purpose, 4 years on still having problems will churchhill even with CCTV evidence they will simply find any excuse to not pay you because they know you can't do anything, we need a serious change in the law
overview

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!