1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★★☆☆
3.3 / 5
1799
61.8% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★★☆☆☆

“Charges”

Written on: 27/05/2016 by Girlierox (1 review written)

I took out another insurance with you and because I I had not canceled previous insurance with you I am being charged £57 not happy with this… Read Full Review

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★☆☆☆☆

“no discount on two policies”

Written on: 26/05/2016 by Brainwinkler (1 review written)

Requested and expected the £50 discount for taking out two policies. Requested twice and nothing has happened. In future will not use again because they are not following through in their departments and also failing to honour the trading agreement to provide £50 discount when you take out two policies. Also their site only highlights this discount once you have completed your transaction. Then when you tell them and they say we will look into your discount nothing further is done. Will… Read Full Review

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★★★★★

“good website”

Written on: 26/05/2016 by AdanMacGregor394 (1 review written)

The useability of the website is what impressed me most, looks like they are still adding bits but its well layed out and you can find all the info you need easily. The price of the policy was fair and gives me everything I need… Read Full Review

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★★★★★

“I am happy”

Written on: 25/05/2016 by barbarakowalska (1 review written)

I am happy with the insurance you provided..realy helpfully for me..thank you dears… Read Full Review

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★☆☆☆☆

“Worst company”

Written on: 25/05/2016

please do not take out insurance with them regardless of how lovely the price seems.. I have had the worst experience with them... I am still with them due to them leaving me no option to renew.. as they took my no claims bonus and left me a with a 3rd party claim of £6000 with out telling me until renewal which was 6 months after they had paid out to the other insurance company-- I was unaware of any claim being made- now no claims bonus and a hefty insurance premium of £225 a month-YES… Read Full Review

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★★☆☆☆

“Be careful of the very fine print if making changes”

Written on: 22/05/2016 by Jessie88 (1 review written)

I was with 1st Central for less than a month as my car died just after I had taken out the policy and having very carefully read through all I could I decided to change the new insurance to another company that was £10 cheaper per month. Unfortunately, despite having read through all I could in the website and policy documents I had not spotted the admin fee associated with cancellation on top of the £50 cancellation fee and ended up having to pay £100 for the privilege of leaving. As I… Read Full Review

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★★★★☆

“Easy fast and simple ”

Written on: 22/05/2016 by Finley70 (1 review written)

Fast easy straightforward, no lenghtly phone call just brought Car insurance no selling and offering other products… Read Full Review

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★★★★★

“Best quote ”

Written on: 14/05/2016 by Davis45 (1 review written)

I have been with another company for 5 years but they could not price match 1st central… Read Full Review

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★★★★☆

“Easy to set up”

Written on: 13/05/2016 by Brown124 (1 review written)

Easy to set up, really good price for my needs. SMS messages sent with policy number and contact phone number… Read Full Review

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★☆☆☆☆

“Refuse to pay out and then charge for storage. Avoid!”

Written on: 12/05/2016 by Avoidfirstcentral (1 review written)

Avoid this company! I have 5 cars in the family that I insure every year with different companies and have had to claim on some of these policies but 1st central are by far the worst I've ever had to deal with! Are you sitting comfortably? Then I'll begin. November 2015 my daughter was driving to her boyfriend's house during a stormy night. As she was driving along the dual carriageway, into the wind the bonnet suddenly opened and slammed into the windscreen smashing the windscreen,denting the… Read Full Review

By 1st Central

Written on: 17/05/2016

Hello, I’m sorry to hear you are not satisfied with the level of service provided. I will email you directly to gather your policy information so this can be investigated. Thanks. Craig

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★★★☆☆

“Misleading , rubish ,terrible ”

Written on: 11/05/2016 by jorgepinto (1 review written)

I was told I would get a £50 discount if I insured a a secondcar with first central.this was not the case and I end up paying the same price.very misleading very unsatisfied..to add insult to injury the brakedown cover levels are an absolute rip off.I have been with first central for a few years now and never had a reason to complain untill now.. Also I have request several times for my no claim bonus years to amended but for two years it's been at 9 years.no value for money just greed.. I've… Read Full Review

By 1st Central

Written on: 17/05/2016

Hello, I’m sorry to hear you are not satisfied with the level of service provided. I will email you directly to gather your policy information so this can be investigated. Thanks. Craig

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★★★★★

“Great company uncomplicated and cheap!”

Written on: 11/05/2016 by Kirstyhisco10 (1 review written)

Wow I've never had car insurance that was this easy! It's uncomplicated self explanatory and a great price!! It makes you feel like your their only client! Thank you!! I would definitely recommend to family and friends. I like the fact that once you have set it all up they send you emails updating you well in advance about your renewal!! And mine was cheaper BONUS!!… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 05/05/2016 by NayeliAyers (1 review written)

was Quick and easy to use would definitely recommend to anyone !… Read Full Review

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★★★☆☆

“2 accounts, two logins?”

Written on: 05/05/2016 by harriette82 (1 review written)

HI, I found the service very good on the whole. A couple of things that frustrated me were the following: I now have two cars which means I have two logins. There is a drop down menu in my account - I assumed this would link up to both car policy but I was advised that I would have to have two logins. In order to have two logins and 'not to confuse the system' I would have to register the policies under two email addresses. Again I think I should be able to have one login account holding… Read Full Review

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★★★★★

“Value for money”

Written on: 04/05/2016

By opting to go with First Central I saved myself £300 off my previous insurers renewal price. As a result the rest of the family will certainly checking out First Central before their renewal… Read Full Review

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★★☆☆☆

“RING! RING! RING! NOTHING”

Written on: 01/05/2016 by Jordangv411 (1 review written)

If you can get through to these people they are helpful, but I have spent over 4hours today trying to get through on the phone, on hold 45mins then got cut of, this happened 3 times and got through once, got passed to another department then passed back, on hold again for another 40mins and cut of again. Perhaps they need more staff and more phones… Read Full Review

By 1st Central

Written on: 03/05/2016

Hello, I’m sorry to hear you are not satisfied with the level of service provided. I will email you directly to gather your policy information so this can be investigated. Thanks. Craig

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★★★★☆

“Easy to use”

Written on: 30/04/2016 by ChristopherMcWilliams (1 review written)

Website is easy to use and navigate through, quick and easy to buy car insurance… Read Full Review

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★★★★★

“5 stars ”

Written on: 30/04/2016 by LukaMcDonough380 (1 review written)

This company is very Sirius.i had 2 year insure never I have problems .i recommend this company.price very good… Read Full Review

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★★★★☆

“Very reliable ”

Written on: 29/04/2016 by Hassan343 (1 review written)

Very fair.. No problems with them....all five star.brilliant savings toooo… Read Full Review

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★★★★★

“Best company ever ”

Written on: 29/04/2016 by Stricklandvp470 (1 review written)

I never had any problems with they are the best and I would recommend friends and family and work colleges… Read Full Review

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