1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★☆☆☆
1.7 / 5
18.8% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★★★☆☆

“Claim was sorted very well, customer telephone service...”

Written on: 30/07/2014

Had to claim on the insurance and the claim was settled with no problems - car was written off. However the telephone customer service is extremely poor with very long waiting times… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 29/07/2014 by Blairbq491 (1 review written)

We took out insurance with this company in March. We chose to pay monthly as we were planing on getting a new car. When we got a new car we contacted 1st Central who informed us that our Insurance quote was almost £250 more for a 1.0 car instead of our old 1.4. As a result we cancelled our policy for what we thought was a £50 cancellation fee. We were then emailed that we owed £98 which we were not made aware of.Two days later we were emailed with a charge of £107 and were told they were… Read Full Review

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★☆☆☆☆

“Beware!!!!”

Written on: 29/07/2014 by 309Delaney (1 review written)

This company are just out to profit from there customers with the worst customer service i have every been provided. They will gladly inform you of one process and then debit your credit card for excess charges which you didn't authorise!!! And if you cancel you account with them they will charge 100 + 30 + admin and if you were unlucky enough to get courtesy car that payment as well. DO NOT TRUST THIS COMPANY, OR EVEN GET INSURANCE WITH THEM!! Do nt think you are saving money with them as… Read Full Review

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★★★★★

“FAST EASY AND CHEAP ABLE TO UNINTERRUPTED”

Written on: 29/07/2014 by Peck220 (1 review written)

I bought INSURANCE CAR AND I AM VERY SATISFIED it was the cheapest and NAKORZYSTNIEJSZA OFFER… Read Full Review

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★☆☆☆☆

“Disgusted !”

Written on: 21/07/2014 by gareth.pointon (1 review written)

I was appalled at the fact that the quote I got on a sunday night at 21:27 via the GoCompare website was not valid 2pm the next day. In less than 24hrs of receiving their quote I rang customers services to place the deposit to buy the insurance only to be told that the price isn't the price anymore and it's gone up!! Is this some sort of Joke?! First they quote the cheapest in the results, then shock the customer with "sorry that price has gone and it's now more expensive?!" What kind… Read Full Review

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★★★★★

“ivan namat i have told all my friend hoe is the best...”

Written on: 19/07/2014 by KarterMaldonado467 (1 review written)

ivan namat i have told all my friend hoe is the best price for car insurace and iam so much happy about this cover for how ever… Read Full Review

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★★★☆☆

“fair price but not flexible”

Written on: 19/07/2014 by JaelynMorrow (1 review written)

simply , you dont give any options to customers regarding their payments. example : instead of paying £200 in advance I was ready to pay more but you refused.I was trying to reduce my monthly instalment by paying more cash but you refused me and I had no choice but to pay more interest.so sad.having said so I have to be honest and tell you that your price was much better than other insurers… Read Full Review

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★☆☆☆☆

“Awful. Just AWFUL.”

Written on: 17/07/2014 by Joe_Southampton (1 review written)

They emailed me two renewal prices £30 apart. But won;t honour the lower price. The policy details on both quote are IDENTICAL (as they admit). Go elsewhere, they are useless… Read Full Review

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★☆☆☆☆

“Absolute Nightmare”

Written on: 16/07/2014 by KateFaulkner76 (1 review written)

It feels like I have spent the last week on hold trying to get sense out of an organisation where the left hand doesn't know what the right hand is doing. And all this on a premium rate phone number. I am writing this while once again on hold. So far it's been another 17.41 minutes of my life completely wasted. Financial ombudsman here I come… Read Full Review

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★★★★★

“Car Insurancè Review”

Written on: 16/07/2014 by 314Shepherd (1 review written)

Service on line was superb. The forms requiring completion were easy to understand. No hidden surprises. Cover given quickly and with no hassle.. The additional options were clear and precise. A pleasant experience ordering on line… Read Full Review

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★★☆☆☆

“Not very impressed”

Written on: 15/07/2014 by Warwick10 (1 review written)

At first was generally happy with 1st central. However in November 2013 a claim was made against me that I had hit another car and drove off, I was not involved in this! Yet first central my insurer have added this to my accident list and taken away my no claims bonuses. I was not informed of this before I renewed with another insurance company that this would be happening untill the claim was resolved after I was told "I wouldn't worry about it" by a worker there. I now have to pay £290 more… Read Full Review

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★★★★☆

“A little slow but overall GREAT price!”

Written on: 13/07/2014 by ricky161 (1 review written)

I was offered a price of around abouts £47 a month for black box insurance from another company. Their cheapest underwriter pulled out and it went up to £170 a month. I spent a long time searching and all insurers were similarily priced, however first central was by FAR the cheapest!! That being said, I bought my insurance around 10 days ago, and have yet to receive any documents in the post "at all" which I would've expected to come sooner! I haven't had to deal with customer services yet… Read Full Review

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★★★★☆

“Easy, quick, plain”

Written on: 11/07/2014 by PorterWentworth (1 review written)

Easy to use online system, good price and every thing in plain english… Read Full Review

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★☆☆☆☆

“No answer after 30 minutes!”

Written on: 11/07/2014

I've just tried to contact them for the first time after taking out my policy in March. I've been on hold, waiting for an answer from customer services, for 30 minutes. This is unacceptably poor and I will not be renewing my policy. In fact, if they take much longer I'll be cancelling. I haven't got time for such poor service. From the reviews it seems that this is a common issue… Read Full Review

Warwick10's Comment

Written on: 15/07/2014

They are shocking, I am always on hold with them for 20+ minutes

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★☆☆☆☆

“Waited over 1 hour 20 mins to ammend my policy on a...”

Written on: 10/07/2014 by Ramirezzt81 (1 review written)

Getting through to sales 20 seconds on a free phone number. Greeting through to customer service 1 hour 50 mins premium 0845 number! Clever! Nice way to rip ur customers off… Read Full Review

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★★★★★

“MR I I N”

Written on: 09/07/2014 by FrancesWhite (1 review written)

MR,IVAN NAMAT AND MRS NIROJ HASAN WE ARE REALY HAPPY AND GREAT INSURACE GOT FROM YOUR AND BES PRICE IN THE OTHER… Read Full Review

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★☆☆☆☆

“Been with them for 8months changed address- 10 mins...”

Written on: 08/07/2014 by McWilliamslr38 (1 review written)

Been with them for 8months changed address- 10 mins down the road from previous address very quiet country village very very little cars or claims around, £167 they tried to charge me £30 admin fee and £137 for change of details this isnt including the extra £48 they charged me for change of car. I try to cancel my premium and they say they need a £50 cancellation fee on top of all this. Complete nightmare to get through to on the phone as you sit on hold for ages god knows what the… Read Full Review

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★☆☆☆☆

“You are rip off merchants, overcharging potential...”

Written on: 07/07/2014 by lainee.mercer (1 review written)

You are rip off merchants, overcharging potential customers without reference to them and you're also more than happy to send threatening demands for money when no monies are due. Shame on you! I shall not be using you next year… Read Full Review

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★★★☆☆

“Good Prices but not so good service”

Written on: 07/07/2014 by WillGardener (1 review written)

I renewed my cover with Ist central which offer good value for money, but only after having first to cancel the policy because the offer was too high, and then going back through Go Compare, I got a good deal again. Seems a little strange they couldnt have offered me a resonable deal as an existing customer. Hence I had to go through the whole saga of setting up a new account… Read Full Review

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★★★★★

“Brilliant service”

Written on: 05/07/2014 by nhFigueroa293 (1 review written)

Really easy to sort out on line and customer services really helpful, althought waiting time for call to be answered could have been better, but enquiry dealt with really quickly… Read Full Review

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