1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★☆☆☆
2.2 / 5
31.9% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★☆☆☆☆

“The worst company i have ever dealt with”

Written on: 26/01/2015 by RiyaNorth54 (1 review written)

I have now been waiting 12 weeks for a refund. I have phoned them 9 times. sent 5 emails. they keep saying the cheque is in the post, but this is just a lie. I will never use them again… Read Full Review

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★☆☆☆☆

“Excessive Admin/Arrangement fees”

Written on: 26/01/2015

Beware of excessive admin/arrangement fees. On renewal we will both be taking our custom elsewhere… Read Full Review

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★★★☆☆

“Good service”

Written on: 24/01/2015 by 114Joyce (1 review written)

First central is a good insurance company although I have not been able to find an email address to contact them… Read Full Review

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★☆☆☆☆

“poor service so far”

Written on: 24/01/2015 by agjonesdental (1 review written)

Cost good but customer service awful, tried changing cars and told I owed almost 500 pound which was an error, first central couldn't even figure out problem had to go through bank statements to tell them when and how much I paid, still not sorted, put on hold ten times or so per call each call 45 mins or more and still not sorted… Read Full Review

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★☆☆☆☆

“cheap car insurance - dont expect them to help”

Written on: 23/01/2015 by Pattersoncc1954 (1 review written)

I had an accident which wasn't my fault, I reported it after a month I had still not had any contact from 1st central. I called every day and emailed and nobody was aware on understood the issue. I asked for my calls to be returned and this didn't happen. Over a month past and I got the call to say they found I wasn't at fault - which I already new. They arranged for a courtesy car while my car was repaired- the delivered a manual which I cant drive, when I called them they said they didn't… Read Full Review

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★☆☆☆☆

“collected double payment and not foreseeing any sort...”

Written on: 23/01/2015

collected double payment and not foreseeing any sort of compensation for putting me under pressure and going over into my overdraft limit… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 22/01/2015 by 424Stokes (1 review written)

I changed my direct debit by phone with an agent and got a confirmation email then I get default notice and then spoke again and told it was sorted got another default notice so spoke again and told sorted now I got another notice… Read Full Review

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★★★★★

“1st centrals the name cheap insurance the game. ”

Written on: 22/01/2015 by Mercedes190d (1 review written)

Cheap easy and simple to use and amend some things on ur policy online Polite and helpful staff if u need to contact them … Read Full Review

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★☆☆☆☆

“Poor customer service / administration”

Written on: 22/01/2015 by Currentcustomerwhocantloginorspeakwithsome1 (1 review written)

After already making two payments by DD, I have been requested to provide further documents. Provided electronically as attached PDFs documents and they claim to only receive 2 of 6 documents and to add further insult claim they are going to cancel the policy and charge me £75.00. They fail to respond to emails - they place you on hold for unlimited amount of time and they also lack common decency to simply call someone back when the line disconnects. Customer service is not their forte -… Read Full Review

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★☆☆☆☆

“THEY WILL CHARGE YOU AN ADDITIONAL £100 IF YOU CANCEL...”

Written on: 20/01/2015 by InCarExpert (1 review written)

I will never insure with 1st Central for the rest of my life. Read the small print - they will charge you £50 arrangement fee and an additional £50 for...just because you are leaving them I guess. My situation was that we sold the car and so i was hit with this additional £100, when i tried to pay online (they like for everything to be done online) their website failed big time, after 2 days of trying I then tried to call them, this took several attempts over 2 days but they I eventually got… Read Full Review

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★☆☆☆☆

“Complete rip off AVOID”

Written on: 20/01/2015 by Zariahp100 (1 review written)

Very good at setting up and taking your money. Claim handling is attrocious. Worse is there excessive fees. I move house, premium dropped but they charged £30 admin fee. I sold my car and had to cancel policy and was charged £50 cancel fee, £50 non-refundable arrangement fee and £30 admin fee... £130!!! P.S. if you pay this via credit card it's an extra 2% on top.... they don't miss a trick to sting you. PLEASE AVOID … Read Full Review

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★★★★☆

“Yes very helpful I have just started with the car...”

Written on: 20/01/2015 by TaraBrady421 (1 review written)

Yes very helpful I have just started with the car insurance… Read Full Review

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★★★★★

“great car insurance”

Written on: 18/01/2015 by 306Rees (1 review written)

This is my first car and it was quick and easy to get insured with 1st central.I used internet access on my phone and easily sorted out insurance within 5 minutes The rate was competitive with other insurance agencies and I would be happy to recommend to anyone… Read Full Review

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★★★★☆

“cheapest and best”

Written on: 18/01/2015 by 456Coyle (1 review written)

I like the way that first central still keep you as a loyal member even when you miss a couple of payments. I changed my vehicle, lost my job, got another job and went back to them for a quote. still the best… Read Full Review

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★★★★★

“trouble free insurance”

Written on: 18/01/2015 by Faganen411 (1 review written)

in the past when i have taken out insurance and done it via on line service someone as phoned me and asked me more follow up questions and wasted more of my time this insurance is hassle free and really cheap i cant see me ever going anywhere else if the service stays the same… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 17/01/2015 by KarinaDonovan4 (1 review written)

Long claim process and car was a write off and still had to pay for Insurance. Stay far away from 1st central. Might be the cheapest but you'll be wishing you never if you have to ever make a claim. … Read Full Review

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★★★★★

“good value car insurance, hard to beat”

Written on: 16/01/2015 by Houstonff74 (1 review written)

The service I received was second to none, very helpful, informative and easy to understand, not all jargon… Read Full Review

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★☆☆☆☆

“no callback”

Written on: 16/01/2015 by 491Conley (1 review written)

Not happy expecting a phone call back which never came… Read Full Review

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★★★★★

“INSURANCE”

Written on: 16/01/2015

The insurance premium is flexable with selection option. One has to select the premium that suits his or her pocket. I DO HOPE YOU CONTINUE THIS TYPE OF SERVICE TO EVERYONE. I have no doubt in mind when recordmending friends to this company… Read Full Review

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★☆☆☆☆

“not the best ”

Written on: 16/01/2015 by Amelia1971 (1 review written)

There were hidden costs apart from what was offered… Read Full Review

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