1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★★☆☆
3.4 / 5
2203
64.1% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★★★★★

“Fabulous car insurance at an affordable price!”

Written on: 22/07/2017

I searched around for the best value insurance and 1st central is by far the cheapest, plus I'm extremely happy with the online portal which allows you to add on extras and make changes so easily, I'm always online and use my emails a lot, a very modern easy way so I don't have to deal with letters and so much paperwork!! I love how the choice of insurance and extras is broad and the excess is affordable. :) I had to make a phone call and was pleased with how well and quickly I was helped… Read Full Review

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★★★★★

“Great service”

Written on: 21/07/2017 by M22aca (1 review written)

Great hassle free company to deal with was not my cheapest quote but great package and the rewards are excellent I am a returning customer and even my last policy was a hassle free transaction would recommend 1st central to anybody… Read Full Review

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★★★★☆

“Bargain ”

Written on: 21/07/2017 by Murdock1974 (1 review written)

Very good quote compared to other insurance companies. Great customer service. Very polite and helpful… Read Full Review

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★☆☆☆☆

“accident”

Written on: 16/07/2017 by RoseRivera333 (1 review written)

Not happy at all about service.Got accident other day and the told me the cannot come to have a look my car or give me other car because I'm going on holiday and the will sorted after that.So I cannot lock my car it"s unsecure now but ho care.Ask them what to do cos not my fault it"s other person and how to deal it you have to phone them and ask to sort you.So why I pay to you every month if I have to do everything by myself...?!… Read Full Review

By 1st Central

Written on: 18/07/2017

Hi,

I am really sorry to hear you are unhappy with our service . I will message you directly to obtain further details.

Regards,

1stCentral

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★☆☆☆☆

“Would not recommend ”

Written on: 14/07/2017 by 221Hart (1 review written)

I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one cancelling the policy, and this is after waiving the cancellation fee! Terrible customer service when I complained. Please avoid this company… Read Full Review

By 1st Central

Written on: 14/07/2017

Hi,
I am really sorry to hear this. I will message you directly to obtain further details.
Regards
1stCentral

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★★★★★

“The cheapest for me”

Written on: 13/07/2017 by Leachgf65 (1 review written)

The cheapest for me Great value for money Very nice crew… Read Full Review

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★★★★★

“Great, friendly customer Service and great value”

Written on: 13/07/2017 by Kellehercy162 (1 review written)

Great, friendly customer Service and great value… Read Full Review

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★★★★★

“Very competitive ”

Written on: 12/07/2017 by Keltong167 (1 review written)

The site was easy to navigate. I was given a competitive price with a choice of adding extras. Questions were easy to answer and wasn't long winded. For someone who wants a basic reliable insurance I would recommend 1st Central to friends & family… Read Full Review

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★★★★★

“Great fast servive”

Written on: 12/07/2017 by Dangeloa230 (1 review written)

great service, easy to use website with regular email updates. very competitive on the overall package compared to other companies. no hassle with very good support… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 11/07/2017 by gdBauer331 (1 review written)

BEWARE  Try to themselves to more than I agreed (£1000 more!) giving false reasons! But rather than asking me for a non-fault proof they decided to let me know my insurance is £1000 more than I agreed on. I will likely have to take them to court - if you want to save yourself that trouble go with someone else. They have no respect for their customers and their customer's money and are quick to dig to customer's bank accounts to get more than customers signed up for. … Read Full Review

By 1st Central

Written on: 13/07/2017

Hello, I am sorry to hear this. I will message you directly to gain further information from you. Regards
1stCentral

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Roseofthemoon's Comment

Written on: 14/07/2017

They are also liars, they said they will contact me about that but that never happened, also asked on other websote to send them e-mail to cutomers relations, no reply to that either, just their game for the public. Of course I will not leave it at that, what they do is unlawful, this is just to warn others to stay away from trounle like that.

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★★☆☆☆

“Additional car insurance”

Written on: 07/07/2017 by ricky1970 (1 review written)

I am extremely disappointed in the service I received when insuring an additional vehicle.I have had problems with your website when trying to go into details about this vehicle it keeps bringing up first vehicle.The wait when phoning is extreme to speak to customer service also I can't get a straight answer when asking questions to customer service ie mot voucher and was my discount applied and had to hold for ages for an answer.also can't find a contact email address or a web chat option… Read Full Review

By 1st Central

Written on: 10/07/2017

Hi, I am really sorry to hear this. I will message you directly to obtain further details.

Regards
1stCentral

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★★☆☆☆

“Reasonable so long as you don't call the company”

Written on: 07/07/2017

I secured my car insurance with 1st Central via comparethemarket. Originally I had a quote through the Compare site that came in at £707. I spoke to 1st C to finalise details and told them I would be buying the car the next day subject to it being in good condition. I would have assumed this is normal. I bought the car the following day and spoke to 1st C and gave them my ludicrously long alphanumeric so that the insurance could be purchased. Apparently the quote had expired even though they… Read Full Review

By 1st Central

Written on: 07/07/2017

Hello, I am sorry to hear this. I will message you directly to gain further information from you. Regards
1stCentral

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★☆☆☆☆

“What a Joke”

Written on: 07/07/2017 by MarkAOwen (1 review written)

Car insurance This company has a total lack of communication, we were asked to send documents in which we did. We then get warning letters that our policy is going to be cancelled as we have not sent the documents, which we did. we rang them to see what was going on, they said they could not open one of the attachments that's why we received the letters, are we mind readers??? we had an acknowledgement that they had received our e-mail, why did they not contact us to say there was a problem… Read Full Review

By 1st Central

Written on: 07/07/2017

Hello, I am sorry to hear this. I will message you directly to gain further information from you. Regards
1stCentral

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★★★☆☆

“The quote changed ”

Written on: 07/07/2017 by Quotewentup (1 review written)

Got a quote one day and insured the next. Overnight it went up by thirty pounds. At the time I had just bought the car and was waiting to drive it away. I did get instant cover which was good but next time I will have a plan 'b'. It would be good that if you were given a quote that it would be valid the next day. I left feeling just a little bit ripped off. It's not the sort of thing that encourages you to go back… Read Full Review

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★★★★☆

“Good value for money”

Written on: 06/07/2017 by Mollie496 (1 review written)

I halved my insurance premium when I took this insurance so am very happy indeed very easy to enter details and take out the policy. Feel very confident that I am covered with all expectations so glad this company was recommended to me… Read Full Review

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★★★★★

“Great Customer Service ”

Written on: 06/07/2017 by KinsleySheridan (1 review written)

I phoned up to change my address and car details instead of going online as i could not access my account. I spoke to Visal over the phone and he was very friendly and helpful. Instead of paying a £30 admin fee, i only had to pay half as i cpuld not access my online account which was really nice of them, i would definitely recommend others to use 1st Central… Read Full Review

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★☆☆☆☆

“Inept and slow”

Written on: 03/07/2017 by Emelias357 (1 review written)

Went through a comparison site and used the same details we have used for years with other insurers. We have no claims against us or any other issues. Since then we have had over a month of submitting paperwork they have requested for no real apparent reason and more than you need for a DBS check! Annoyingly, we could not cancel without incurring a £75.00 charge! After a slow service, where we had to resubmit because they took too long to check our emails, they have finally granted the… Read Full Review

By 1st Central

Written on: 04/07/2017

Hi, I am really sorry to hear this. I will message you directly to obtain further details.

Regards


1stCentral

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★★★★★

“EASY ON/LINE”

Written on: 01/07/2017 by mxRowe72 (1 review written)

Simple to search online fast response good price for my car insurance have used before… Read Full Review

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★★★★★

“Really happy saved a load really quick and easy to set...”

Written on: 29/06/2017 by Deesdarren (1 review written)

Really happy saved a load really quick and easy to set up would recommend… Read Full Review

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★★★☆☆

“Car Insurance ”

Written on: 29/06/2017

Great easy to use and price however payment should be collected closer to start date as many others insurers instead of taking payment immidiatly. But first class policy and great cover excellent value. Thank you… Read Full Review

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