1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★☆☆☆
1.8 / 5
22% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for 1st Central Car Insurance - www.1stcentralinsurance.com

1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★★★★★

“great insurance”

Written on: 17/09/2014 by CarinaKirkpatrick (1 review written)

Would highly recommend to all… Read Full Review

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★☆☆☆☆

“Avoid if planning on moving house in future”

Written on: 15/09/2014 by 312Blair (1 review written)

After moving to a quieter area with a driveway 1st central chose to increase my policy by £120 for the 5months left on my policy, including a £30 admin fee. My partners different company credited him £30. No explanation was given to this increase. Avoid this company, they are only after getting as much money out of their customers as they can. If there was an option to give no stars I would have, 1 star is far too generous… Read Full Review

Martinack's Comment

Written on: 17/09/2014

very true same here

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Martinack's Comment

Written on: 17/09/2014

very true same here

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★☆☆☆☆

“I went with 1st central only because they were the...”

Written on: 14/09/2014 by Loweip221 (1 review written)

I went with 1st central only because they were the cheapest at the time. I am now entering my second year and they have quote me and automatically renewed me at £300 more than what they advertise online. When I called to ask why their customer service was shocking. After being on hold for 20 minutes I was told I was put through to the wrong department which meant I was put on hold for a further 30 minutes. Srill no avail! Back to Direct Line I go! Stay away from First Central. Cheap… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!”

Written on: 10/09/2014 by McClellanmi95 (1 review written)

Went with this company quoted me cheaper car insurance only to find out they increased it after cooling off period, as they weren't happy with a car claim even though I had 8 Years no claims protected made them aware of this still increased my payments by £50 a month extra charges for everything worst company I have ever dealt with, I never do reviews on this occasion is a must honestly worst than TIMESHARE!!also charge you for leaving them £50 BECAREFULL!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“WARNING !!!!!!!!”

Written on: 10/09/2014 by zeustitan (2 reviews written)

Please be very aware of taking out any policy with this company. All seems well and good when you initially take out your policy through a search engine and a low premium comes up but i've just found out to my cost that you get stung big time when you need to make any changes to your policy and the customer services department just don't want to know. I initially took out the policy in April 2014 and all seemed fine until i wanted to change vehicle details at the beginning of last week. After… Read Full Review

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★★★☆☆

“QUOTE EXPIRY WARNING”

Written on: 10/09/2014 by SerenityHarris-Alt439 (1 review written)

There needs to be something informing people that the "quotes" given expire after TWELVE hours, regardless of when they want insurance to start. I was also informed by one of your telephonists that I could have purchased the insurance in readiness of purchasing the car, that in fact is a lie and also illegal to do so under Road Traffic Act regulations… Read Full Review

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★☆☆☆☆

“I've been ripped off”

Written on: 08/09/2014 by jackie987 (1 review written)

I tried to get a new quote fro 1st Central, first of all, I was put on hold all the time, once for at least 20 minutes! I thought they went home and left me on hold. The lady was not trained at all, she did not know what she was doing. Besides that, I changed car for a newer, safer and much smaller engineer, etc. Where everywhere else they've given me half of the price that I was paying for my previous car, 1st Central gave me the double of the price! And if I wanted to cancel, they would of… Read Full Review

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★☆☆☆☆

“Gangsters and theives”

Written on: 08/09/2014 by DevynHunter (1 review written)

These people cancelled my insurance because something went wrong with my direct debit, I only found out about it after I was pulled over by the police, they didn't send any written notice to me, and I only found out after I rang them to see what was wrong. They said they sent an email as well which I found in my junk folder and basically called me a liar and told me they were going to take the rest of the money I owed for 6 months car insurance and weren't going to insure me! Customer service… Read Full Review

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★☆☆☆☆

“HOPELESS (THE GOOD REVIEWS ARE THE ONES NOT...”

Written on: 06/09/2014 by Cook266 (1 review written)

Absolutely terrible service not willing to chase any claim on your behalf will tell lies to avoid paying out. Charging hidden excess fees and making your phone bill increase by ten fold. Up there with the worst customer service I've experienced. Not one for spitting the dummy and leaving a bad review but felt the need to warn others… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 05/09/2014 by cfVance380 (1 review written)

Didn't cancel my insurance when I asked them to and then charged me for the cover that I didn't want. Customer Service is a laborious slog, when they eventualy reply it's always sent from a non-reply email address meaning you have to go back to the main adress and then deal with someone new, so you have to explain all over again… Read Full Review

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★★★★★

“Easier and quicker - online access makes things...”

Written on: 05/09/2014 by kbParrish80 (1 review written)

Easier and quicker - online access makes things easier, less hassle unlike the other insurance companies… Read Full Review

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★☆☆☆☆

“not satisfied”

Written on: 05/09/2014 by Bentonww1976 (1 review written)

I called on Monday to change my policy details . I was put on hold on the phone for more than 30 min, twice. And then the second time the lady said we will call you back as soon as we sort it out, but until now, I am still waiting for that call. Later on , on Monday I was calling from 1700 until 2000 but all I did, is wasted my free minutes , every time I call they put me on hold... not a happy customer...poor customer service… Read Full Review

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★★★★★

“1stcentral insurance quotation affordable for every one.”

Written on: 05/09/2014 by Dennisv30 (1 review written)

1stcentral insurance quotation affordable for every one… Read Full Review

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★☆☆☆☆

“there are no stars for this review company is bad ”

Written on: 03/09/2014 by Kelleyvd284 (1 review written)

Company is bad and non helpful all they do is take your money they have no care of support to make the client feel happy and comfortable with being with their company. I paid for additional Car driver i paid my money put 1st central did not stick to their side i called 4 hours before the product of purchase was actually needed and received no confirmation that the additional driver was put onto my account then i called on the 5th of july 2014 to get a refund i ha to argue for over two days made… Read Full Review

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★★★★★

“car insurance - no problem”

Written on: 03/09/2014 by centurionmk2 (1 review written)

This was the easiest and hassle free car cover I have ever done. I have been driving for at least 50 years and I used to dread car insurance renewals, not anymore,thanks for the ease of it and if the future premiums don't go through the roof, I will be staying with you. By the way I cannot think of anything I disliked about it. Thanks again… Read Full Review

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★★★★★

“fantastic customer service,good price,would recommend...”

Written on: 02/09/2014 by malvin123 (1 review written)

fantastic customer service,good price,would recommend to a friend and family… Read Full Review

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★★★★★

“Best deal i have ever had.”

Written on: 02/09/2014 by anitutu4 (1 review written)

This is the lowest priced insurance i have had since 2010… Read Full Review

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★★★★☆

“my car insurance ”

Written on: 02/09/2014 by PeytonHowe1983 (1 review written)

I like that you can set up your insurance quickly and hassle free… Read Full Review

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★☆☆☆☆

“Customer service is awful, you can never get through...”

Written on: 01/09/2014 by PaulBrennan (1 review written)

Customer service is awful, you can never get through to them! Renew prices extreme!!! … Read Full Review

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★☆☆☆☆

“Watch our for hidden costs”

Written on: 01/09/2014 by 348Cooke (1 review written)

It says you can cancel withing 14 days but they want a cost of £50 just to cancel and refund the money!… Read Full Review

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