1st Central Car Insurance www.1stcentralinsurance.com Reviews

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Thought I should add my views regarding this insurance company.
I took my car insurance with this company last September, and all went fine with that. Unfortunately for me I made a fault claim shortly after switching to this company, and apart from the various claims processes taking a little more time than I would expect, everything on my side was sorted out. The damage to my car was minor so only the third party claim was made; I assume his car got repaired and all is well.

The only reasons why I would not recommend or potentially renew with this company are.
1) No third party cover to drive another car. (Mot time will make this a real hassle)
2) Slight doubt in my mind if I was to make a higher value claim, they might not pay out.

My conclusion would be not to write off this company because on all the bad reviews you might read. Search any company and you will find negative comments. And remember it is a relatively new player in the car insurance world, so mistakes can a do happen with a new business.

Hope this might helps others make a more informed decision over their car insurance renewal.

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Chaotic, they lost my policy details, car got towed as not on Insurers database. I tried to post a negative review on Moneysupermarket.com where I got the quote from. They wouldn't publish it probably because they get commission every time someone buys a 1st central policy through them.

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Terrible, terrible only wished I read the reviews before. Been trying to get through to report a claim for weeks now. Can get through to sales no problem,so happy to sell to you, but require their assistance no chance! Sales cant/wont transfer you to claim line & on hold for ages until you have to give up. Tried emailing but no reply & once did get through on phone & told some one would call back - but didnt! At my wits end & dont know what to do - have emailed the link of these reviews to th ...

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Unbelievably poor customer service. Car Insured on 04.10.2009. Stopped by Police on 25.11.2009 and fixed penalty notice issued for No Insurance as Ist Central hadnt updated the Motor Insurance Database. 5 telephone calls 3 Emails and a Special Delivery Letter later they still havent updated the Database THREE WEEKS LATER. All I have is a holding response. Wouldn't insure a wheelbarrow with these clowns

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My partner has a policy with 1st central, she had an accident 20th october 2009, reporting the accident was the easy part, 15minutes on the phone and we finally got through, its all down hill from there, after 4wks of hearing nothing off 1st central, we phoned them, was kept on hold for over an hour, finally got to speak to someone, who didn't have a clue what he was talking about, (couldn't find this information, couldn't find that information), even with the claim number!!!!! after many,many p ...

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Beware do not use this company!!!

You do not get third party cover driving another car.
I have not claimed in over 15 years so when i filled in the details on confused.com i ticked max no claims 9 years.

Directlines ncb certificate issued said 6 years which is there maximum period.

i have now received an email requesteing an additional £40 premium.

i truely wish i had never delt with this company! beware stay clear youve been warned, shocking horrific ...

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I signed up with this insurer because it seemed the best option from the price comparison site I was looking at. When I contacted my current insurer to cancel the continuation of my current policy, they gave me a better offer than the quote from 1st central, so I duly agreed to continue with them, and cancel the 1st central policy i'd just signed for. The 1st central operator I spoke to then informed me that because i'd already given my details it would cost me £30 to cancel, and explained ...

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I initially moved my insurance policy to 1st Central as they were the cheapest option, but was aware of the whole 'get what you pay for' scenario - was just hoping I'd never have to claim. However, accidents happen, I had a run in with another vehicle recently and started the claims process. I got through straight away and very soon after I had a call from the authorised garage regards making an estimation for repairs. The only minor hiccup was regards an email I received from the company whi ...

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Don't provide 3rd party cover on other car usage. When I went to cancel, prior to the policy coming into force and within the cooling off period, they charged a cancellation fee. Phoned up and they said they would refund and haven't. Going to complain to the FSA. AVOID AT ALL COSTS!

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Terrible.
If you have to claim it is almost impossible to speak to anybody.
In the event of an accident, they are only interested in the courtesy car as this is where they make their money.
If you question there internal processes, their handlers become very hostile
Steer clear of this company regardless of quote!
Shoudl you have an accident, you cannot rely on their appalling customer service.

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DO NOT USE THIS COMPANY AT ANY COST !!! took out a comprehensive policy but now know why they were cheaper ,you do NOT get cover to drive other cars ,but they do not tell you this in your paper work so i have used my dads car on and off for 5 months ,thank god i didnt have a crash as would of got 9 points and big fine ,i have always had driving other cars on this type of cover ,and 99% of drivers would be caught out by this DEL BOY company ,and they will not add this to your cover so got to can ...

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I have read all the reviews and do not recognise the company that I have just been dealing with.

I took my policy (which was by far the cheapest I could find) out at the beginning of August then realised a few months later (mid Nov) that one of the details needed to be corrected. Phoned them up and got through to the automated options immediately and then was transferred to a operator within about 20 seconds. The operator was polite and professional and implemented the changes straight away an ...

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Just got insurance today through 1st Central and have to say I had reservations once I had confirmed to go with them, as a friend advised me to check on reviews for company.......
Well no more as I noticed that the value of my car dramatically fell by about £450.00 that what I had put down on the comaprision site for, so I emailed 1st Central right away, and hey I got an email back within the hour, they amended this and confirmed no extra charge to premium (I was afraid they would try tha ...

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Warning. Avoid this company if you have any sence at all. I thought I had had a bit of luck. got my docs by email and had paid foir basic breakdown with smart assist, tho never heard of. Got cover for europe driving and full home start policy. On reading some of these reviews I was woried. On checking it was clear that someone had cut my cars value and miles I did per year. I wonder if my policy is still valid? Hung on phone for 1/2 hr and got cut off. Contacterd bbc watchdog and an investigator ...

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I insured online with this company on a fully comp basis and paid my deposit, being automatically that documents would arrive in the post, they did not. I contacted the company to ask if the direct debit had been set up correctly as I had received no email confimation, I was told that it had and that documents would arrive in the post for my signature, they did not. I emailed the company no fewer than six times (this is their preferred method of communication, or so it states on their website) s ...

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Dont bother with this company,

They dont ever get back to you and dont reply to emails still waiting 4 weeks to speak to somone about a claim,

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Withdrew money from my bank account 5 months into the policy for no reason at all. Only noticed when i checked a bank statement for something else. Have reported to bank and insurance company. First central are Thieves - AVOID.

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i took out insurance with first central as they gave me the cheapest quote saving me about 100 pound, everything was fine until someone crashed into us, since then they have lost the car, lost all the documents i had sent to them, lost my tax disc the salvage company had sent them, denied having phone conversations with me, told us we would recieve 2000pound as the car was written off then decided we weren't gettin any of the money back as apparently we had filled in the insurance details wrong ...

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A classic example of why the cheapest is almost always not the best. Lost my policy details, didn't answer phone calls. Never again.

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Have experienced real problems with this company, when you call up, you can wait around half and hour for them to answer. They collected my car 4 days after the accident and I waited 8 days for my hire car (after paying an additional £25 on the policy for this). No one has contacted me from this company apart from one email, I am constantly calling each day to find out what's happening with my claim. Two weeks later still waiting for their intial offer. They haven't dealt with my claim ver ...