1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★★☆☆
2.9 / 5
1051
51% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★☆☆☆☆

“Absolute joke of an insurance company.”

Written on: 28/05/2015 by MaverickEwing214 (1 review written)

when calling call centre automated message always states there are 'technical difficulties' and waiting times will be longer than usual. This had been the case everytime i have called over the past 12 months! Asked to not renew - TOOK MONEY ANYWAY! told credit control would investigate, and to call back 14 days later for an update. Called 16 days later to be told no notes on the policy and not sure what i was talking about! very frustrating! taking money i don't have asd i renewed elsewhere for… Read Full Review

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★★★★★

“Great not being ripped off:)”

Written on: 26/05/2015 by uuBreen374 (1 review written)

Quick easy and friendly,no problem when my daughter had minor bump,not ripped off on renewal keep up the good work and we will keep coming back,well done… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGE POLE”

Written on: 25/05/2015

this company took money from my account despite been told not to, I cannot access my documents despite entering the correct details and resetting numerous times. I ring and they tell me they have sent an email to reset, no email arrives - I asked them to send an email when I was on the phone to them and apparently takes 24 hours to show in my inbox. Not sure if I insured or not the only proof I have is the sight of the debit transaction leaving my account -absolute disgrace … Read Full Review

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★☆☆☆☆

“A Total Joke!!!”

Written on: 25/05/2015 by Padilla412 (1 review written)

Half an hour to get through. Got quote on line last week. Only to be told it had expired . New price £15 dearer . Then They tried to put it up by over another £100 on the phone.Total Joke!!! Cheapest Not the best in this case… Read Full Review

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★☆☆☆☆

“Claim desaster”

Written on: 25/05/2015 by Lockhart465 (1 review written)

Had a claim against this company when a car insured by 1st Direct crashed into our property and our next door neighbours, it first took them 6 months to even start and process the claim then and at no point would listen to our side of the events. Even after expressing that our neighbour who is 94 years of age was getting anxious and upset over the matter they still acted with complete contempt eventually offering well below the amount needed to fix the damage and basically saying accept or… Read Full Review

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★★★★★

“excellent value ”

Written on: 23/05/2015 by wilke009 (1 review written)

A no fuss easy access way of getting insurance for an excellent price with easy Web site and very friendly and helpful staff should you wish to do your transaction via phone .Already recommended to friends and family who have got the same great deals .will definitely use them next timefor both home and car insurance… Read Full Review

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★☆☆☆☆

“Awfull”

Written on: 22/05/2015 by Layla145 (1 review written)

Impossible to get in touch with… Read Full Review

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★★☆☆☆

“web site pretty much unusable”

Written on: 21/05/2015 by Carsoni319 (1 review written)

Hung on at the call centre to speak about changing my car (current customer) ... eventually got past being on hold, CSR not very helpful recommended I use the website. Trying to change policy for a new car... ok - can't get that to work - try for a new quote ... no thats not going to work either... ok maybe their site doesn't like chrome, try IE, ok Firefox .... oh dear shakes head - goes to competitors… Read Full Review

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★☆☆☆☆

“Do not join there a disgrace”

Written on: 20/05/2015 by Abraham218 (1 review written)

I have been with 1st central for the last 6 years but in the last 2 years they have been a disgrace there customer service is appalling the way they just want ur custom an get you off the phone. My renewal came through so I called an said I will accept that but i got through on my first call because i was looking for a quote . So i trys calling to add my dad an took 3 calls to get through which cost me £10 in calls . So not thing a gets a letter saying there was a problem after gettin an… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 18/05/2015 by SaraiSherwood228 (1 review written)

I have had an awful year with first central car insurance. First of all they 'forgot' to upload my details onto the national database meaning that I was stopped by the police who attempted to take my car and missed a meeting that I had driven 2 hours to attend (costing me a significant amount!). To their credit they did send £70 in compensation - although not nearly the amount that it cost me. They then charged me £50 'admin' fee for changing my address, and another £50 for changing my car -… Read Full Review

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★☆☆☆☆

“worst insurance company ever”

Written on: 17/05/2015 by harrietsar (1 review written)

After being loyal, paying customers of this company for about 2 years, my partner and I decided to change to another company after buying a new car and being offered a cheaper policy elsewhere. We contacted 1st Central and were told we would have to pay a £50 cancellation fee (this was fine, the other insurance policy had said they could cover this if we did switch to them). We called them back and told them we wanted to cancel. At this point we were told that that number had miraculously… Read Full Review

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★★★★☆

“Efficient customer services”

Written on: 16/05/2015 by Preciousw1986 (1 review written)

The customer service staff were very helpful :)… Read Full Review

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★☆☆☆☆

“1st CENTRAL THE WORST CAR INSURANCE COMPANY I'VE EVER USED”

Written on: 15/05/2015 by Mazzerdod (2 reviews written)

I won't go into detail but I haven't made a claim or had an incident but just trying to resolve an admin issue has been a nightmare god forbid if I was involved in an incident. I WILL NEVER USE 1st CENTRAL INSURANCE AGAIN!!!… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 15/05/2015

I found these through compare the market. And found that they were really quick and simple to get a quote and join… Read Full Review

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★★★★★

“My quote and policy went through very smoothly. We...”

Written on: 15/05/2015 by KierraAdams108 (1 review written)

My quote and policy went through very smoothly. We insured through Chaucer last year and although their quote was competitive they were asking us to send documents to them which is an inconvenience… Read Full Review

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★☆☆☆☆

“Tell you one price then charge double ”

Written on: 13/05/2015 by xoSanchez321 (1 review written)

Was quoted £748 then got an email telling me it would cost £1324!!! Must be on crack… Read Full Review

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★★★☆☆

“First Impressions Damaged”

Written on: 12/05/2015 by Jodie12345 (1 review written)

I selected 1st Central's option after entering my requirements into comparethemarket.com's website. It produced the results I needed and at the right price. In that respect, I've no issues. I also like how I can manage my account online. It's simple and easy to use. When I did have an issue (regarding payment) and I couldn't find the answer via the online portal, I called the helpline to speak with an advisor. My first attempt was unsuccessful. I called at 14.34 and gave up after I couldn't… Read Full Review

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★★★★★

“Just joines so no idea what customer services is like.”

Written on: 12/05/2015 by Cook1958 (1 review written)

Everything was done in a quick straight forward matter. Good price for insurance quote with added homestart/recovery package added for a good price… Read Full Review

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★★★★☆

“Competitive Price”

Written on: 11/05/2015 by rmitchell (1 review written)

Competitive price for adding newly qualified driver. Quote did seem to vary dramatically depending on the day it was requested using a comparison site with no change of input data… Read Full Review

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★★★★★

“First class service, ”

Written on: 09/05/2015 by Moserfn176 (1 review written)

Simple, easy to use website, excellent value for money… Read Full Review

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