Marshall & Son Motors Ltd, Erdington, Birmingham Reviews

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★★★★☆
3.6 / 5
67% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Marshall & Son Motors Ltd are no longer trading in Erdington, Birmingham.
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Latest Reviews

★☆☆☆☆

“Avoid, Avoid, Avoid!”

Written on: 20/02/2014

We purchased a used car from this company last year and to say we have had problems is an understatement. We've had to involve the Police and Trading Standards and the end result is still unsatisfactory. Before they have your money the staff are typical friendly salesmen, willing to make you "a great deal" to get you on the road and dropped £150 off the price; but as soon as they have your cash and you have a dodgy car, they soon turn aggressive and unhelpful. No oil in the car, one electric… Read Full Review

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Ayjaydee76's Comment

Written on: 19/04/2014

Please see above and check reviews for that. Seems like the same place but 2 different review sites!

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★★☆☆☆

“sales”

Written on: 03/10/2013

Staff friendly hope car is ok but dad will get local police to check out as been scamed before… Read Full Review

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★☆☆☆☆

“P00R AFTER SALES”

Written on: 09/05/2013 by earth75732787542 (1 review written)

THIS PLACE IS A JOKE, WHEN YOU HAVE A PROBLEM AND WANT HELP THEY NEVER PHONE YOU BACK AND NEVER ANSWER EMAILS STAY WELL AWAY FROM THESE DEALERS INFACT THEY ARE WORSE THAN DEALERS. BE WARNED… Read Full Review

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★☆☆☆☆

“Terrible Dealers”

Written on: 20/03/2013

I went in yesterday to see a car which was £3549 but when i went today the price jumo to £4549. I spoke to the sales rep I seen yesterday and was told £3549 was without the warrenty and when I went today he tried to lie to me and tell me that he told me soemthing else. I am not stupid but i should have listened to the other reviews and stayed clear of this dealer. when I asked to speak to the management he told me they dont work wednesdays and when i ask for a number he told me that he… Read Full Review

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★★★★★

“Fantastic car sales team, easiest car purchase ever!”

Written on: 14/03/2013 by JennyC1 (2 reviews written)

My car purchase was the easiest i have ever made, i wish buying a handbag was as easy! As a woman i really don't enjoy looking for a new car (Shock!)but the guys who dealt with me were approachable, friendly, extremely helpful and just made the process of buying a car so much smoother. I wasn't sure what type of car i wanted when i popped in but with their guidance i definitely picked the right one, i absolutely love it and cannot thank Marshall & Son motors enough for their help. I will… Read Full Review

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★★★★★

“Excellent service and car”

Written on: 25/02/2013 by DuffyC (2 reviews written)

Very pleased with my new car and service provided. I was shown exactly how to use all the gadgets in the car which was a great help. Would definitely recommend to friends and family… Read Full Review

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★☆☆☆☆

“awful service!!!!”

Written on: 16/02/2013 by kat1234 (1 review written)

I bought a car from marshall & son motors over the phone i asked about any advisories on the mot to which they said 1 an that was a couple of new tyres, they said the car was pristine and no other issues. The car was delivered at a extra cost of £200 (delivery men were very good and helpful)the car was delivered and had lots of scratches and had not been valeted . It also had several advisories on the mot cert brake pads , oil leak tyres etc etc! i emailed twice and had no replies could not… Read Full Review

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★★★★★

“Great Customer Experience”

Written on: 02/09/2012

I looked at several vehicles at different dealers and having been somewhat dissapointed, finally visited Marshall & Sons where all vehicles were under cover and presented very well. The service from Ed was very professional and courteous, test drive was immediately available and the purchase options carefully explained. I was particularly pleased that every effort was made to achieve a delivery of the vehicle on a very short timescale. I would have no hesitation in referring friends or… Read Full Review

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★★★★★

“Finally trustworthy car salesmen.”

Written on: 14/05/2012 by d.ward65 (1 review written)

I recently bought a car from Marshall and Sons and they have been the most accommodating car salesmen I have dealt with during my time of looking for a vehicle. They allowed me to test drive any of the cars I wanted and didn't get annoyed when I sat in whatever I wanted as some others have. Thankyou for making it a pleasant experience. You will be my first point of call in the future. Mr Ward… Read Full Review

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★★★★☆

“Very happy”

Written on: 12/10/2011 by D.Gibbson (1 review written)

Had my eye on a clio they had in stock, wasnt 100% sure about buying from a none main dealer (and because of a couple of reviews id read on here), but the service i received and the overall experince was pretty much faultless. The salesman was helpful and extremely patient as i can be very indecisive! Mrs Gibbson … Read Full Review

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★★★★★

“Would recommend”

Written on: 19/09/2011 by GYates (1 review written)

Fairly straight forward purchase and pleasant enough. Travelleved hundred odd miles to see the car it was as described, good dealer from our experience… Read Full Review

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★★★☆☆

“Outstanding complaint.”

Written on: 17/09/2011 by janebryant (1 review written)

Purchased a VW polo 2003 at end August. Car blew up within 48 hours. car allegedly repaired Problems caused by service completed before purchase fully completed. continuing problems. Now seeking rejection/replacement. They are not happy with this proposal. Polite but not happy with my course of action!!… Read Full Review

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Janebryant's Response to janebryant's Review

Written on: 11/10/2011

Company accepted rejection of car and offered refund less £200 deposit. Accepted. Refund now paid into account so all resolved.

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Dlemmon's Response to janebryant's Review

Written on: 29/10/2011

To Jane Bryant, I have just bought a VW Polo from Marshall & Sons and I am now wondering if it is the same vehicle that you had. Could you please contact me on dlem at talktalk.net. I would be very grateful. Thank you.

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★☆☆☆☆

“sold bad car”

Written on: 21/08/2011

brought a car from marshal and sons had it for to weeks brake pads and discs gone and clutch sticking i wish l never brought a car from them toldme to take it back and thay will sourt it out let u no wat happens… Read Full Review

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58Lundy's Comment

Written on: 11/11/2013

Morning I've to bought a car from Marshalls paid £6000
head gasket as blown not the gear links are not working
what was the outcome of you complaint please

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★☆☆☆☆

“Terrible after sales”

Written on: 07/07/2011

Great customer services when tryin to sell you a car. Car broke down just 36 hours of buying, and Marshall & Son wanted ME to pay towing costs back to garage? Less than 1 week after having the car, had to take back for a full refund. Quick enough taking your money but not too easy to get your money back. Staff are rude, unhelpful and the warrenty isnt worth the paper its printed. Wouldnt use again, and i would strongly recommend you shop around before you even consider buying from these… Read Full Review

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Guest's Comment

Written on: 05/08/2011

You are lucky to get a refund. I took my car back just after 1 day of driving it, they would not have any of it to have it back, instead they offered to repair. Nearly two months on they are still “repairing”.

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★★★★★

“I feel sorry for the people who have had a bad...”

Written on: 20/04/2011

I feel sorry for the people who have had a bad experience with these guys as quite frankly, I could not fault anything! Great customer service and felt received great advice from them when I bought my car. Would strongly recommend to anyone! Thanks guys!… Read Full Review

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★★★★☆

“the only place that let me test drive 4 cars,a very...”

Written on: 10/03/2011

the only place that let me test drive 4 cars,a very nice black golf was for me.genuine car dealer… Read Full Review

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★★★★★

“Completely opposite experience for us, friendly staff...”

Written on: 09/03/2011

Completely opposite experience for us, friendly staff who knew the cars inside and out, would definately recommend 4 stars… Read Full Review

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★☆☆☆☆

“Awful. Rude staff. Shoddy cars - they employ a lot of...”

Written on: 03/03/2011

Awful. Rude staff. Shoddy cars - they employ a lot of 'car cleaners' for a reason quite obviously. You may as well go to an auction as this is where most of the cars are from anyway - except you would pay less at an auction and still get better service probably… Read Full Review

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★★★★★

“Spent a long time trying to find the right car for me....”

Written on: 10/02/2011

Spent a long time trying to find the right car for me. Found the whole experience very easy, all too often are car salesmen just trying to grab your money. Marshall and son were very genuine and really helpful. No problems with my car, this will be the first place I go when its time to change. Thank you… Read Full Review

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★★★★☆

“Place has got main dealer feel but not main dealer...”

Written on: 22/01/2011

Place has got main dealer feel but not main dealer prices, good set up… Read Full Review

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