Coast Reviews - www.coast-stores.com

Click here if this is your business
★★☆☆☆
1.6 / 5
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Coast - www.coast-stores.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“ not allowed to fit in dressing room ”

Written on: 28/08/2014 by dayanara (1 review written)

I am gay /T girl and i love cross dressing in special occasions I love a nice gown in coast birmingham for a friends birthday party usually im sure of my size i dont but to make sure i got exact size wanted to fit but the shop keeper refused to allow me to use the dressing room because she said its the shop policy not to . I felt bad coz i felt i was descriminated for who i am but i still bought the dress coz i really like it even if i was not sure will fit it . Hope changes will be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unrefunded Return”

Written on: 04/08/2014

Despite numerous contact emails over the past couple of weeks, it is impossible to get anything but an automated response. I am also waiting for a refund for goods returned and not getting any kind of positive response. From this experience and the comments already posted, I would not use Coast online again or recommend to anyone else thinking of doing so. Coast - you need to up your game - considerably!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not processed refund for items returned through...”

Written on: 25/07/2014

I ordered a large number of items on-line that were not delivered on time, when I tried to cancel the order I was told this wasn't feasible. All of the items were later returned to coast using collect plus and we have confirmed delivery of all 3 packages and yet I’ve only been refunded for 2!! I should have been refunded £1,043 not £421 which has been credited to date. I've written to customer services numerous times for my outstanding £622 that they have stolen from me to no avail. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“30% success rate - dont bother”

Written on: 29/04/2014 by HumbertoKeene282 (1 review written)

I have ordered 3 times from Coast, only one of which was a success. They managed to ruin a wedding party by losing a bridesmaid dress which then went out of stock and as a sorry gave me a gift card. I ordered a dress using this card and that never turned up. I chased only to find the order had been cancelled because it was out of stock but no-one had bothered to tell me. Useless and appalling… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude rude rude ”

Written on: 21/02/2014 by Ar1511 (1 review written)

I have just been into the shop on gorge street and there service is shocking made me feel like a rubbish on a door step I would never ever recommend this shop. Assistance manager needs to learn Manors!!! Not happy what so ever!! This complaint will be going further!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I bought a £20 voucher for a Christmas present. They...”

Written on: 27/12/2013 by 123apple (1 review written)

I bought a £20 voucher for a Christmas present. They refused to accept the gift voucher despite me showing them the receipt of payment. They also refused to refund me the original money.  Do not touch them with a barge pole! Staff are rude, customer service is abismal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST SERVICE EVER-DON'T USE ONLINE SERVICES.”

Written on: 07/12/2013

I paid extra to have my items delivered on a specific day. Jewellery turned up but not the dresses. I needed the dresses to wear abroad as I leave the day after my dresses where meant to arrive. I now have no dress to wear for 2 Balls I am attending - What makes it even worse is that they have no 'proper' customer services, just online, no phone numbers and, it 'apparently' takes 2 working days to reply to an email...Today is Saturday; thank you Coast for ruining the Balls I am going to have to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Is Coast on-line a legitimate website?”

Written on: 17/07/2013 by Novello (1 review written)

I ordered a dress from this website for a wedding. Delivery was stated as being a week approximately. As I had tried on a very similar dress in a smaller size I felt confident that a size larger would suit and fit. The dress still had not arrived when I left for the wedding (18 days later and abroad) and no-one had replied to my many emails requesting information re its likely delivery. Obviously I bought a replacement dress. When I arrived home the dress I ordered had been delivered, having… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never shopping at Coast again”

Written on: 22/06/2013

Brought a dress on my Debenhams card from Coast for a evening event, found another dress elsewhere cheaper,so decided to take the Coast dress back, not warn, still with label on and receipt. When the assistant got it out of the bag she said it smelt (I agree with this but only of my perfume) and the INSIDE!! was creased (again I agree there were a few (very few)) creases in it but only where it had been folded up in the bag waiting to be returned to the shop. I found the assistant very rude and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT GO THERE”

Written on: 13/03/2013 by Dounia91 (1 review written)

I tried to order my wedding dress from coast and their awful site told me that my billing address was wrong! Which it was not, their site was down. Now I can't go out and buy a dress elsewhere because they have taken £695 from me and haven't returned the money despite me emailing them 3 times. My bank say the money is pending. It has been the worse experience ever and I am yet to find out when I will be repaid. Basically if you have a problem with them you can make a complaint via email that's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete Wrong Dress”

Written on: 15/02/2013

The only thing good about the service was that the dress arrived quickly.... however, it was the complete wrong dress. It fitted when I tried it on so I have just kept it to save the hassle of sending it back. It is worth £16 more than I paid anyway so their loss. I definitely would not use Coast online ever again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid at all costs ”

Written on: 07/12/2012 by zoeanne999 (1 review written)

bought a knee length dress for my daughter £110 she found out the following day that the ball she was going to needed a long dress. Returned dress to Coast un opened still sealed in tissue paper in bag and with receipt. They tore it open in front of me and claimed it was in an unsaleable condition and had been worn ! The staff were rude , the managaress complained I was keeping her from her lunch hour, and the other shop girl said this happens all the time we had a girl stand here and cry last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I brought a dress for my party and have sent it to the...”

Written on: 27/09/2012 by kajtailor (1 review written)

I brought a dress for my party and have sent it to the dry cleaners, what the cleaning label advises, my dry cleaner has informed me the marks will not come out the dress due to the material. I am now left with a £110 dress, have only worn it once and am unable to wear it again. I am so disappointed as this is the first time i've shopped in Coast and I thought they sold quality products due to the prices they charge. Has anyone who has had this problem received any sort of compensation? NEVER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misleading Information on the Website”

Written on: 20/06/2012 by 8080 (1 review written)

I recently saw a dress for a wedding advertised on Coast upcoming SS12 collection and clicked the email when this is in stock. As i had not heard anything and the website was still saying this i went into a branch to ask when this would be out. They told me that i would never have had been contacted as Coast makes dresses that are exclusively sold in Debenhams and nowhere else. Also that the dress had been out since march and was now all sold out. Firstly they never advise this and they should… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service ever”

Written on: 24/05/2012

I ordered a coast dress £135, loved the dress wore it once took it to get dry clean was tod from a dip test colours would run they told me to get in touch with coast as dress shouldn't have been made like that.i rang the store they told me to email customer service to no surprise they just don't reply. So I now have a 135 dress I have worn once and cant get cleaned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 04/07/2012

I am having exactly the same problem at the moment, what is going on?!! Mine is the Luana dress it was £95, worn once and cannot get it dry cleaned. The sales assistant at Coast Debenhams is taking it to her local dry cleaners, even though I have tried 3 different dry cleaners and none of them will do it, it is such a fiasco!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kajtailor's Comment

Written on: 27/09/2012

I am so happy I found this review. I have just had the same problem. I have emailed Coast to complain about this issue and sincerely hope that some sort of compensation is provided. It is such a shame that they have such amazing dresses and their poor quality/service lets them down!!
Did anyone receive and compensation from Coast?

Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Not happy at all for £170”

Written on: 29/04/2012

Ordered 3 bridesmaid dresses which look lovely on and thought these solved all the problems of looking any further. Unfortunately they were very crumpled on arrival and only one was any good. Others were clicked and one even had food marks on it. Not very impressed at all. Not as though these dresses were £50, they are £170.00. To make matters worse we can't even order any more as the sizes are out of stock. Will they get more in before the wedding god knows. Extremely angry customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Diabolical service”

Written on: 23/04/2012 by MrsAWebb (1 review written)

How I wish I had read these reviews before!! Ordered a dress through Coast on-line which duly arrived rather crumpled. Decided not too keep it anyway as didn't suit me and returned via Connect Plus. When no refund appeared after a week I tracked parcel through Connect Plus back to Coast. I then attempted to contact Coast - Phone number on site doesn't take calls and refers you to e-mail. I therefore e-mailed - initially Coast denied that the item had been returned to the warehouse, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very rude and insulting staff at coast-bluewater”

Written on: 22/01/2012 by medekong (2 reviews written)

I went to coast( blue water) today (sunday the 22nd, 2012) to purchase a clutch for a wedding and cannot believe how rude those girls were. This nasty attitude started when the card I was paying with got declined. They started acting like I stole the card! Cards get declined for a host of reasons and none of which is enough reason to be unprofessional to a client . I told them I'd have to go get my husband from downstairs to sort it out and they completely ignored me saying they had to call the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Failed delivery, contradictory emails, extremely poor...”

Written on: 20/01/2012

I ordered 3 dresses on 27th Dec and got confirmation email the next day saying they would arrive in 5-7 working days. 8 days later still no delivery email so emailed as no calls being accepted. I got an email back saying it was on its way. 3 days later still nothing. I emailed again asking for it to be sent next day delivery as friends had travelled to try them on. Still no response. Email from Coast following week saying they had refunded me as not acceptable service and a 10% discount code… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A warning if you are thinking of using Coast...”

Written on: 07/01/2012

If you are reading this and thinking of ordering from Coast online DON'T...there is something going badly wro.g with this company! I ordered 2 dresses for my bridesmaids online on the 28th December and because they were coming from store stock my only divery option was 5-7days free. On the 29th the status changed to 'exported' but never went any further...I began to worry last week when I read the reviews here. Coast are still not taking customer calls...the line reads a message along the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview