Coast Reviews - www.coast-stores.com

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★★☆☆☆
1.6 / 5
13% of users recommend this
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Latest Reviews

★★★★★

“Best customer care I've ever come across ”

Written on: 03/09/2014

I recently wore a dress from Coast, which was bought over two years ago and didn't belong to me. I happened to lose the attached flower corsage and, since I was borrowing the dress from someone else, I quickly contacted Coast to see if there was some way I could purchase another one. My email was answered almost instantly, and within a few days the Coast representative had located a new flower and had it shipped to me, completely free of charge. I'm very impressed with the incredible service… Read Full Review

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★☆☆☆☆

“ not allowed to fit in dressing room ”

Written on: 28/08/2014 by dayanara (1 review written)

I am gay /T girl and i love cross dressing in special occasions I love a nice gown in coast birmingham for a friends birthday party usually im sure of my size i dont but to make sure i got exact size wanted to fit but the shop keeper refused to allow me to use the dressing room because she said its the shop policy not to . I felt bad coz i felt i was descriminated for who i am but i still bought the dress coz i really like it even if i was not sure will fit it . Hope changes will be… Read Full Review

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★☆☆☆☆

“Unrefunded Return”

Written on: 04/08/2014

Despite numerous contact emails over the past couple of weeks, it is impossible to get anything but an automated response. I am also waiting for a refund for goods returned and not getting any kind of positive response. From this experience and the comments already posted, I would not use Coast online again or recommend to anyone else thinking of doing so. Coast - you need to up your game - considerably!… Read Full Review

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★☆☆☆☆

“Not processed refund for items returned through...”

Written on: 25/07/2014

I ordered a large number of items on-line that were not delivered on time, when I tried to cancel the order I was told this wasn't feasible. All of the items were later returned to coast using collect plus and we have confirmed delivery of all 3 packages and yet I’ve only been refunded for 2!! I should have been refunded £1,043 not £421 which has been credited to date. I've written to customer services numerous times for my outstanding £622 that they have stolen from me to no avail. I… Read Full Review

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★★★☆☆

“lovely wedding dress shame about the sizing ”

Written on: 05/06/2014 by kellywaddy (1 review written)

I bought a maxi wedding dress off the coast website it looked lovely and I needed a wedding dress that was light and I can pack as im getting married abroad and this dress seemed to fit the bill. When it arrived I was very happy with it I couldn't try it on properly because it has a side zip and I couldnt reach it but the dress felt roomey so didn't think there would be a problem. A couple of weeks later my mum came round to help zip me up and it was no where near close to fastening around my… Read Full Review

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★★★★☆

“No problems”

Written on: 01/05/2014 by bella94 (1 review written)

We ordered 5 bridesmaids dresses. Emailed customer service when they hadnt arrived in recommended time. Immediate response. Parcel came couple of days later. Only disapointment is that the dresses come up small. Dresses are folded in black tissue paper placed in a coast bag inside a plain brown box. Does result in dresses arriving creased but after hanging dress up over night looked ok. Might have been nicer to have dresses delivered on hangers. Sent one dress back by click+collect by taking… Read Full Review

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★☆☆☆☆

“30% success rate - dont bother”

Written on: 29/04/2014 by HumbertoKeene282 (1 review written)

I have ordered 3 times from Coast, only one of which was a success. They managed to ruin a wedding party by losing a bridesmaid dress which then went out of stock and as a sorry gave me a gift card. I ordered a dress using this card and that never turned up. I chased only to find the order had been cancelled because it was out of stock but no-one had bothered to tell me. Useless and appalling… Read Full Review

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★☆☆☆☆

“Rude rude rude ”

Written on: 21/02/2014 by Ar1511 (1 review written)

I have just been into the shop on gorge street and there service is shocking made me feel like a rubbish on a door step I would never ever recommend this shop. Assistance manager needs to learn Manors!!! Not happy what so ever!! This complaint will be going further!… Read Full Review

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★☆☆☆☆

“I bought a £20 voucher for a Christmas present. They...”

Written on: 27/12/2013 by 123apple (1 review written)

I bought a £20 voucher for a Christmas present. They refused to accept the gift voucher despite me showing them the receipt of payment. They also refused to refund me the original money.  Do not touch them with a barge pole! Staff are rude, customer service is abismal… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER-DON'T USE ONLINE SERVICES.”

Written on: 07/12/2013

I paid extra to have my items delivered on a specific day. Jewellery turned up but not the dresses. I needed the dresses to wear abroad as I leave the day after my dresses where meant to arrive. I now have no dress to wear for 2 Balls I am attending - What makes it even worse is that they have no 'proper' customer services, just online, no phone numbers and, it 'apparently' takes 2 working days to reply to an email...Today is Saturday; thank you Coast for ruining the Balls I am going to have to… Read Full Review

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★☆☆☆☆

“Is Coast on-line a legitimate website?”

Written on: 17/07/2013 by Novello (1 review written)

I ordered a dress from this website for a wedding. Delivery was stated as being a week approximately. As I had tried on a very similar dress in a smaller size I felt confident that a size larger would suit and fit. The dress still had not arrived when I left for the wedding (18 days later and abroad) and no-one had replied to my many emails requesting information re its likely delivery. Obviously I bought a replacement dress. When I arrived home the dress I ordered had been delivered, having… Read Full Review

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★☆☆☆☆

“Never shopping at Coast again”

Written on: 22/06/2013

Brought a dress on my Debenhams card from Coast for a evening event, found another dress elsewhere cheaper,so decided to take the Coast dress back, not warn, still with label on and receipt. When the assistant got it out of the bag she said it smelt (I agree with this but only of my perfume) and the INSIDE!! was creased (again I agree there were a few (very few)) creases in it but only where it had been folded up in the bag waiting to be returned to the shop. I found the assistant very rude and… Read Full Review

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★★★★★

“Really Good Customer Service”

Written on: 23/04/2013

We were buying bridesmaid dresses and a Mother of the Bride dress for me. I ordered lots of bridesmaid dresses which were delivered very quickly. Having despaired of ever getting anything to fit and suit 4 girls of varying size and colouring we actually got something perfect. I sent all the rest back via Collect+ and they were all processed and refunded within a week. I ordered my perfect M of the B dress in size 8 which was ever so slightly, but very definitely, too tight. There was no 10… Read Full Review

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★☆☆☆☆

“DO NOT GO THERE”

Written on: 13/03/2013 by Dounia91 (1 review written)

I tried to order my wedding dress from coast and their awful site told me that my billing address was wrong! Which it was not, their site was down. Now I can't go out and buy a dress elsewhere because they have taken £695 from me and haven't returned the money despite me emailing them 3 times. My bank say the money is pending. It has been the worse experience ever and I am yet to find out when I will be repaid. Basically if you have a problem with them you can make a complaint via email that's… Read Full Review

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★☆☆☆☆

“Complete Wrong Dress”

Written on: 15/02/2013

The only thing good about the service was that the dress arrived quickly.... however, it was the complete wrong dress. It fitted when I tried it on so I have just kept it to save the hassle of sending it back. It is worth £16 more than I paid anyway so their loss. I definitely would not use Coast online ever again… Read Full Review

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★☆☆☆☆

“avoid at all costs ”

Written on: 07/12/2012 by zoeanne999 (1 review written)

bought a knee length dress for my daughter £110 she found out the following day that the ball she was going to needed a long dress. Returned dress to Coast un opened still sealed in tissue paper in bag and with receipt. They tore it open in front of me and claimed it was in an unsaleable condition and had been worn ! The staff were rude , the managaress complained I was keeping her from her lunch hour, and the other shop girl said this happens all the time we had a girl stand here and cry last… Read Full Review

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★☆☆☆☆

“I brought a dress for my party and have sent it to the...”

Written on: 27/09/2012 by kajtailor (1 review written)

I brought a dress for my party and have sent it to the dry cleaners, what the cleaning label advises, my dry cleaner has informed me the marks will not come out the dress due to the material. I am now left with a £110 dress, have only worn it once and am unable to wear it again. I am so disappointed as this is the first time i've shopped in Coast and I thought they sold quality products due to the prices they charge. Has anyone who has had this problem received any sort of compensation? NEVER… Read Full Review

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★☆☆☆☆

“Misleading Information on the Website”

Written on: 20/06/2012 by 8080 (1 review written)

I recently saw a dress for a wedding advertised on Coast upcoming SS12 collection and clicked the email when this is in stock. As i had not heard anything and the website was still saying this i went into a branch to ask when this would be out. They told me that i would never have had been contacted as Coast makes dresses that are exclusively sold in Debenhams and nowhere else. Also that the dress had been out since march and was now all sold out. Firstly they never advise this and they should… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 24/05/2012

I ordered a coast dress £135, loved the dress wore it once took it to get dry clean was tod from a dip test colours would run they told me to get in touch with coast as dress shouldn't have been made like that.i rang the store they told me to email customer service to no surprise they just don't reply. So I now have a 135 dress I have worn once and cant get cleaned… Read Full Review

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Guest's Comment

Written on: 04/07/2012

I am having exactly the same problem at the moment, what is going on?!! Mine is the Luana dress it was £95, worn once and cannot get it dry cleaned. The sales assistant at Coast Debenhams is taking it to her local dry cleaners, even though I have tried 3 different dry cleaners and none of them will do it, it is such a fiasco!!!

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Kajtailor's Comment

Written on: 27/09/2012

I am so happy I found this review. I have just had the same problem. I have emailed Coast to complain about this issue and sincerely hope that some sort of compensation is provided. It is such a shame that they have such amazing dresses and their poor quality/service lets them down!!
Did anyone receive and compensation from Coast?

Thanks

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★☆☆☆☆

“Not happy at all for £170”

Written on: 29/04/2012

Ordered 3 bridesmaid dresses which look lovely on and thought these solved all the problems of looking any further. Unfortunately they were very crumpled on arrival and only one was any good. Others were clicked and one even had food marks on it. Not very impressed at all. Not as though these dresses were £50, they are £170.00. To make matters worse we can't even order any more as the sizes are out of stock. Will they get more in before the wedding god knows. Extremely angry customer… Read Full Review

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