Tesco Bank Reviews

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★☆☆☆☆
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Tesco Bank

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Latest Reviews

★☆☆☆☆

“Rubbish website premium call line”

Written on: 22/08/2014 by Makenna25 (1 review written)

If you like to manage your money on line avoid this website. If you can email them with a problem the address is well hidden. I have been trying to change my password for the last half hour and all I get is a message saying the password must be at least seven letters long and contain numbers and letters, which it does, but it won't accept it. The online help tells me how to do what I have doing for the past half an hour and if you want to call them it is an 0845 number. What sort of company… Read Full Review

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Victoria8476's Comment

Written on: 02/09/2014

They have a free phone number if you change the 8 to a 3 so 0345....

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★☆☆☆☆

“TESCO LOANS - LETTERS & FINALISING PAYMENT”

Written on: 21/06/2014 by Haylie408 (1 review written)

We have always been very happy when shopping at tesco in person, online through their website, as well as the clubcard scheme. So no complaints there. However, after coming into finanical difficulties, after agreeing lower payments on our Tesco loan with Tesco, our opinions have changed. Be warned!! Should you find yourself in a similar situation every month you will recieve a letter, the letter is written in such a way as to shock you, make you feel under pressure to increase your payments… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 16/06/2014 by Carleigh92 (1 review written)

Tesco Bank Current Account may sound good but the application process online is terrible, you cannot use your existing Tesco Bank login if you have a credit card you have to set up another one, unbelievable as soon as I saw that I knew there would be a problem, thats just a joke. Filled in all the details then got a message saying they needed more information and would call me. What more information do you need? five days on and still no call however as I have no way of establishing their… Read Full Review

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Victoria8476's Comment

Written on: 02/09/2014

If you change the 8 to a 3 then the number in free so 0345. I have an account and once the account was opened I was able to add the account together on my online banking by clicking add product when logged into my credit card

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★☆☆☆☆

“Awful Customer Service”

Written on: 11/06/2014 by Maddenx276 (1 review written)

I've been fairly happy with the service provided by the Tesco credit card until I had to deal with their customer services! I had a late payment charge for making payment in what I believe good time, but they say was too early! As the payment was made on the cusp, there being a good 24hr window, as they decided that despite a payment already having been made for the previous month, I obviously wanted to make another. First I hear about it is a letter saying that the credit increase they… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 05/06/2014 by LaylahLamb (1 review written)

After spending a little time speaking to a women in customer support, it became clear that her understanding of banking or customer support was very very limited. I remained calm as I asked why I failed the security questioned to establish my ID. She could not work out that I had no security code, because their system doesn't work so good on all platforms. All of the answers to her questions had to be correct because I am who I say I am and I know the answers a bit better than she did. All I… Read Full Review

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★☆☆☆☆

“Rubbish bank of the year!!!”

Written on: 15/05/2014 by 42Lake (1 review written)

Applied for a remorgage over the phone. Credit checks, affordability checks and house fit their criteria all checked and fine. Morgage in principle arrives and they take £195, countrywide call to make an appointment to value house, all fine house valued and ticks the box with regard to LTV. I was only asked about outgoings on my application in other words what I need to pay out on each month. I was never asked about overdrafts and theirfore I wasn't given the chance to disclose these as I… Read Full Review

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★☆☆☆☆

“TESCO BANK: RUBBISH NO IDEA WHAT THERE DOING”

Written on: 05/05/2014 by Maher6 (1 review written)

PRIOR TO THIS WOULD BE 4 STAR. Opened three saving accounts. Moved my savings and paid in some cheques. Paid a few bills & setup Payee's to my own accounts. Then my accounts disappear with no call or anything. Just come off the phone, the guy I spoke to sounded like a till operator. Put me on hold and come back after 5 mins and said "There reviewing the accounts and no idea how long it will take". What are they reviewing them for? No answer. How long are we talking days? That's the… Read Full Review

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★☆☆☆☆

“Account closed and then the fun starts ”

Written on: 02/05/2014 by Lynch1949 (1 review written)

What a joke Tesco Bank is. After I had been given some wrong information about interest free credit period on my credit card I closed my 2 accounts with them as a consequence. It all ends here? Oh no...2 month later I get a letter with a late fee. Apparently there was an interest amount outstanding which they had not informed me of and they did not take off by DD as before, apparently because the account is closed. Asked them to waive the late fee so they just called me asking me security… Read Full Review

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★☆☆☆☆

“Absolutely shambolic customer service”

Written on: 15/04/2014 by Waregg (1 review written)

I contacted Tesco for a simple query regarding a replacement card. The service I received was shocking. I spoke with first person who asked security questions and told me I had answered one incorrectly even though I was reading the answer off a card in my hand. Their suggestion was that I redial their premium number as they would be unable to reset the questions during the call (but could seconds later if I redialled). I spoke with manager as the operator started talking to me like a criminal… Read Full Review

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★☆☆☆☆

“Utter Rubbish”

Written on: 12/04/2014 by Jaylene276 (1 review written)

Worst online banking site ever. Can never log Into my account. They have just sent me a new security code which it refused when I entered it, said it was my date of birth ( 514677 ) does this sound like any ones date of birth ? ? Will never recognise my computer and cookies are enabled !! Often they have sent me a temporary access code 8 digits long !! Which is useless as it's only 6 digits long. Rang for assistance .NO HELP WHAT SO EVER TOTAL RUBBISH !! I suggest they ask Halifax or TSB to… Read Full Review

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★☆☆☆☆

“Cannot log on”

Written on: 29/03/2014 by Collin174 (1 review written)

Very disappointed with tesco on line banking service. Can never log, tells me password are wrong etc, does not recognise the computer. The site is very confusing and fails every time. The only time I have managed to log on and it took me about 30 minutes in the end I had to contact the service centre who were not that helpful. Never had any problem using any other internet banking sites. Rubbish… Read Full Review

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Daverice5's Comment

Written on: 03/07/2014

I wholly endorse this post.
I have several bank accounts, and use online banking daily, but Tesco - forget it. Their security is so incredibly tight it forces you to jump through so many hoops, you lose the will to live.. After entering user name, security numbers, password, recognise pictures, they recognise (or not) my computer, then making me change my password, send for a one time code on my phone, finally I get to the last hurdle and it tells me there is something wrong so I must do it all again.

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Toptier's Comment

Written on: 09/07/2014

Exact same thing happens to me, 5 days now & I still can't log into my account..changed passwords so many times, can't even remember which is the right one... Joke

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Mjolner2's Comment

Written on: 09/07/2014

Could not even register =hopeless

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★☆☆☆☆

“Unable to fund my ISA due to continuing Tesco failures”

Written on: 28/03/2014 by jentheven (1 review written)

TESCO FIXRED RATE ONE YEAR ISA As of March I had not used this years ISA allowance(2013/14)and having hunted around for a vaguely reasonable interest rate I found Tesco which had the best one year fixed rate I could find. The only limit on the account is that you have to fund it within 30 days of opening to get the rate as advertised. I applied online, agreed to the amount I would pay in and the direct debit mandate. 3 days later I found that the money had been withdrawn from my bank account… Read Full Review

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★☆☆☆☆

“Disgraceful customer service received ”

Written on: 03/03/2014 by Clarkevj150 (1 review written)

They actually lied about a conversation I had with one of their 'customer service' representatives. The lady on the phone who was taking my complaint was sarcastic and condescending. I was misled and charged Unnecessarily. There are plenty more credit card deals much better than Tesco stay away from them it is not worth the aggravation not to mention the loss of time and money that is likely to occur from dealing with such a company. Account closed immediately and credit card account… Read Full Review

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★☆☆☆☆

“Prejudice against elderly!”

Written on: 25/02/2014 by Lividlady (1 review written)

I have only one computer and I do not have a mobile phone. As I clear my cookies after browsing, every time I try to check my credit card account I have to incur phone costs,as it's an 0845 telephone number, and then wait for a letter to arrive with a code number. This is prejudiced against us elderly folk who don't use mobile telephones. Why is it not made clear on the application form for the credit card, that it is almost impossible to check the account online! Also, there. Is no email… Read Full Review

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★☆☆☆☆

“Words fail me”

Written on: 16/02/2014

I took advantage of their 0% credit card in December 2013. Since then nothing but complete frustration. Took 6 weeks to receive the card Unable to register online, keeps logging me out Telephone banking cant register me as it has to be done online Cant transfer a balance to this car as I've not registered And it goes on in a vicious circle My advice: AVOID … Read Full Review

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★☆☆☆☆

“Locked out of cc account and 3 weeks later still...”

Written on: 15/02/2014

Cannot believe how rubbish customer services are. Asking for personal data - bank account numbers etc, that we are continually reminded not to give out, unable to give me any access to my account to allow me to pay it off. Completely useless and boarding idiotic attitude of customer service staff - a manger who having asked for my full name, credit card number, address, bank sort and account number (not a Tesco bank account) refused to give me anything other than her first name. The updated… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 04/02/2014

Great as long as you don't need customer services help to access your account… Read Full Review

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★☆☆☆☆

“DISGRACEFUL SERVICE”

Written on: 26/01/2014

TAKES 3 WEEKS TO REPLY ON AN INVESTMENT. THEY STILL USE 2ND CLASS POSTAL SERVICE. DO THEY LIVE IN THE MIDDLE AGES, AND EXPECT TO COMPETE WITH OTHER BANKS!!AT THIS KIND OF SERVICE, HOW CAN WE EXPECT TPO THINK WE CAN EXPECT OUR MONEY BACK PROMPTLY, IF WE INVEST WITH THEM. THEY ARE THE LOWEST OF THE LOW. DON'T USE THEM111… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 18/01/2014

Simply appalling. I've given up trying to access my account. I can't register without phoning customer services to get a code. This might not be too bad, but after trying on five occasions and being kept on hold for 45 minutes I've given up. There's no way I can justify putting money somewhere where I can't get in contact with someone when I need to without waiting hours and hours on premium rate 0845 numbers. A shambles… Read Full Review

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★☆☆☆☆

“The worst banking website in the world”

Written on: 15/01/2014

Crashes. Doesn't do what it is supposed to. Staff promise to do things and they dont. Hopeless. Decent interest rate… Read Full Review

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