Tesco Bank Reviews

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Tesco Bank

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Latest Reviews

★☆☆☆☆

“Awful lender numerous delays and lots of errors ”

Written on: 18/04/2016 by frBradford442 (1 review written)

Use with cautious after 6 weeks of delays due to 'human error' where letters were sat in mail rooms without being sent and verified, and wasted £500 in fees we've decided to use. Reputable lender… Read Full Review

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★☆☆☆☆

“Avoid tesco mortgage”

Written on: 18/03/2016 by Coylton (1 review written)

House purchase through tesco mortgages. Applied online informed that service time was 2 days and they could access bank details. Impressed so was I the reality is a week on I've now been informed that service time is 7 to 10 days! In addition we wanted a building survey oppose to the standard valuation they booked in. We need to wait 3 weeks for this so the choice is loose the property and up front booking fee or take a valuation we don't want. Thanks tesco. Do yourself a favour go to a… Read Full Review

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★☆☆☆☆

“Time consuming and confusing”

Written on: 13/01/2016

We wanted a fixed term bond paid back into our bank account, and close the tesco account. Had to wait for a letter with a security code to call back with,(OK, I expected that) but then a long call to confirm identity , (OK , to be expected) then a long series of time wasting questions to set up more security codes in case we reopened the account. It was clear we were closing the account , and my wife became very upset … Read Full Review

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★★★★★

“The nicest people to deal with and the most helpful”

Written on: 09/12/2015 by Sefpb (1 review written)

I would give Tesco a hundred stars for their professional courteous and friendly approach. They make any communication a pleasure and have helped me with loan application and questions, concerns etc and whoever I speak to is equally helpful and generous with their time and advice. I like the simplicity of dealing with things and their fast decisions and they also fair rates and good deals. I am hoping to change my bank to be with them and that is the biggest compliment I could give them as have… Read Full Review

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★☆☆☆☆

“Tesco mortgage”

Written on: 08/12/2015 by Haylie30 (1 review written)

We've been informed right at the last minute that our solicitor does not meet Tesco banks criteria to represent them, despite them being perfectly able to represent all the major banks. This means we have to pay for another solicitor they have provided, or lose the thousands we have paid in fees. They knew who our solicitor was before we paid the fees but didn't tell us there was a problem until we paid in full. Not only that but they refuse to tell me or our solicitor what criteria they don't… Read Full Review

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★☆☆☆☆

“Worst company credit card I have work”

Written on: 22/11/2015 by Sammyf117 (1 review written)

Hello , after applying for the credit card by online and accepted , recieve letter from tesco bank that they need certified copies to prove my id and address , after they receiving all my documents they ring me to say that they close my account . Why ? Really don't know , just feel frustrated and really this situation it's unacceptable. Will ever work with them again… Read Full Review

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★☆☆☆☆

“Contempt for customer”

Written on: 23/09/2015 by Iris61 (1 review written)

THE most appalling website i have ever used. I can never log in, which means i then have to phone up and wait at the least 15 minutes for the same help which wont work next time i log in. Avoid.....unless you like being on hold… Read Full Review

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★☆☆☆☆

“Can't log on as I've stopped my card”

Written on: 03/09/2015 by Buchanan84 (1 review written)

I stopped using my credit card and informed them that I wasn't going to be using it anymore. I have constantly been paying over the minimum payment for as long as I can remember. I have tried to set up a payment programme with them using direct debit but they wouldn't let me as my account wasn't active. Not active only as far as using the card but I'm still paying them. Their call centres tie you up in knots and one person knows more than the other depend inn who you speak to. Because I… Read Full Review

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★☆☆☆☆

“Rubbish online service”

Written on: 05/08/2015 by Jazmyn159 (1 review written)

It's impossible to use their online service. Unless you store their cookies on your PC, your security number will always be locked. Then you have to telephone them and after listening to the automated options, wait in queue. You will, eventually be asked your security questions. Tesco then send a temporary security number to your mobile phone, which you can use to log in. Then you have to reset your security number using one you have never used before. The next time you attempt to log in, you… Read Full Review

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★☆☆☆☆

“worst bank ever”

Written on: 30/07/2015 by Brooklynh124 (1 review written)

I switched to tesco bank over 1 month ago and I'm still waiting for it to be finished so I can use the card and use online banking. I had to contact them as I didn't received the first security number and they had to send a new security code,then when I received the 2nd one I activated my card over the phone and was told the switch would be complete in 7 working days.I also tried to set up my online banking details and it asked my security question so I answered it and it blocked me out of it… Read Full Review

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Fencepost1's Comment

Written on: 24/08/2015

I recomend calling using you temporary security number and setting up your security over the phone with an advisor before you register for online banking. This would avoid any mistakes as you can only use the temporary security number once. If you use it three times incorrectly this will lock you out. (To protect you from fraud as the system thinks it's someone trying to assess your account by guessing your information) Tesco bank are specifically online telephony and I suggest if you prefer to do non online banking... Choose another bank. This is for the more savvy people!

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★☆☆☆☆

“impossible to log in”

Written on: 27/06/2015 by Wesleyc59 (1 review written)

Terrible on-line banking system. Has some bizarre computer recognition system which locks out ever time i enter despite using the same computer. Takes an age to get through to tech support to resolve… Read Full Review

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★☆☆☆☆

“abysmal customer service.”

Written on: 27/05/2015 by batvan59 (1 review written)

experienced problems using debit cards on-line. contacted Tesco several times telling them that cards were being described as having invalid numbers. they eventually sent new cards with the same problem. cards were not recognised by Lloyds, Halifax, kwikfit, hsbc, Barclays and dfs. decided to switch to Halifax bank and Tesco stopped the switch because all the cards they had issued and activated for us had INVALID NUMBERS. Halifax forced the issue a second time and we should be Tesco free by… Read Full Review

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★☆☆☆☆

“don't bother ”

Written on: 22/05/2015 by dqDobson35 (1 review written)

After applying for a mortgage I received a phone call requesting a paper copy of my credit score, a bit unusual as I have never been asked this before. I sent this and heard nothing back for 2 weeks, after chasing Tesco they stated there was an inconsistency between what they could see and what I sent in, not sure why as it was the same report. They would not tell me what the variance was so I could correct this so after going around in circles for a week I sent the file again. They have now… Read Full Review

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Kayleigh85's Comment

Written on: 28/05/2015

exact same thing happened to me, word for word

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★☆☆☆☆

“Don't get a Tesco Mortgage”

Written on: 05/05/2015 by Katheriner235 (1 review written)

Never get a mortgage with Tesco Bank. I have had one with them for almost 2 years, but now I want to move house and take the mortgage with me - it has been one of the most painful experiences and has delayed a whole chain of house moves. They do not work with email as it is not secure enough, they ask that everything is dealt with by post and if you insist they will give you a fax number - but then you have to locate a working fax machine to send anything to them. It has been very painful… Read Full Review

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★☆☆☆☆

“Discriminating Bank”

Written on: 15/04/2015 by Discriminationvictim (1 review written)

Current account - Avoid this bank if you do not have a British Passport, I do have one but my Husband does not, he has lived in the uk for 40 years, and is Portuguese, after several trips to the post office to certify documents we are no further forwards, as I am British I have not been asked for identification, however he has, as his christian name is spelled differently on his passport to that which he uses in the uk, a simple translation would have verified this to be the same name, we have… Read Full Review

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★★★☆☆

“20/20 vision required@Tescobank, & don't try to complain”

Written on: 28/02/2015 by dale evans (6 reviews written)

Tesco credit card is terrific for accruing rewards. However,trying to register for services requires perfect eyesight or a magnifying glass. The font size for entering details of birth is about 3.5 with no way of enlarging. The web pages are about 8 point but at least can be enlarged. Assume they are only interested in customers with perfect vision , and that the website is constructed by teenagers. Trying to complain is only possible via a premium rate phone line or writing a letter… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/02/2015 by FrankieMatthews (1 review written)

I just called Tesco bank for a mortgage, I only wanted a rough figure of how much they would lend me, an hour later and still no closer to that figure! It was the worst hour I've spent on the phone, I've already called the Co-op and had a really sensible conversation with someone, but the person at Tesco wasn't listening to me and was just going through a list of pointless questions. Thankfully I got cut off and I won't be bothering to calling them back. I never normally write reviews!… Read Full Review

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Blossombudlove's Comment

Written on: 21/04/2015

I had the same experience but 2 hours! I already have a mortgage with them but want to move, it was a nightmare, I won't be porting my mortgage with them thats for sure.

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Blossombudlove's Comment

Written on: 21/04/2015

I had the same experience but 2 hours! I already have a mortgage with them but want to move, it was a nightmare, I won't be porting my mortgage with them thats for sure.

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★☆☆☆☆

“Just awful. Too big to care”

Written on: 30/01/2015 by sgFournier361 (1 review written)

This is the worst bank account I have ever had. Customer service is none existant, the website is shocking for an online bank. They don't communicate via email, they want to send letters in the post. God forbid if you loose you bank card, its taken me near 3 weeks to get a new one. Absolutely nobody seemed to care that I had no access to money to buy shopping for my children. Terrible… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 13/01/2015 by Bowersms1958 (1 review written)

Computer Generated I don't think any humans work there… Read Full Review

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★☆☆☆☆

“Tesco Banking rubbish”

Written on: 01/01/2015 by Guzmandy147 (1 review written)

They do not know what they are doing. Tesco Bank is worse bank I ever deal with. Wonder why Tesco manage to hire people that. … Read Full Review

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