written by Mitziepetta on 24/08/2015
i had windows and door fitted last week I was over the moon with the glass and final result. The fitter was excellent very well mannered and I would highly recommend asking for him. Thank you for my final finish Bellshill happy customer
written by on 09/12/2013
Had a new front door fitted a few weeks ago, while there had been issues with the delivery of the glass panel, I received a phone call to have problem explained and rearrange date. Fitter was good and cleaned up after himself, notices a dent on the inside panel of the door which was only visible when the light was on, phoned the company not an issue told it would be about 10 days to order up the panel, after 9 days received a call to arrange fitting. Job all done and after reading a lot of the negative press I felt I had to write a review on my positive experience. Overall I cant complain with the experience from start to finish.
written by Chirr1 on 10/08/2012
I just got two new doors fitted with this company (based in Hillington, Glasgow), the man who fitted the doors done an amazing job, left the work area clean. I have absolutely no complaints whatsoever, the doors look amazing, the locks are great. The only reason I went with them was because I knew other people that had used them and were happy with the results. They did my mother-in-law's doors a few years ago and she was delighted with them too...no problems whatsoever. Ordering was pretty straight forward, I went into the Hillington branch, told them what I wanted, I asked if someone could come out to do the measuring, which they did, and within 2 weeks they were fitted.
Written on: 13/12/2012
after reading your review, i can only presume that the owner wrote this review, WHICH WOULD NOT SURPRISE ME. My mother in law bought a door from ayr and had nothing but problems: shoddy workmanship, delayed fitting dates, cheap products, handle and letterbox corrodes after 6 months, customer service non -existant, unless you count the aggressive, take it or leave it attitude on telephone. Managers even more aggressive - 1 actually swore down the phone! The guarantee is worthless, they just use the 10year promise to sound genuine.
AVOID THIS COMPANY AT ALL COSTS! there are far better companies with good reputation, who care about customers- upvc only want your money - after they get it - you dont exist!
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As rated by our community of reviewers
Misled.customer's Comment
Written on: 21/12/2013
how twee and nice for you,
to take the time and write explaining in great detail how reasonable, helpful and considerate upvc are. well done!
you certainly earned your wages this week with that lovely review, quiet in the office just now? ha ha
Bongo1950's Comment
Written on: 02/01/2014
You are just an idiot working for some competitor. Wake up and smell the roses mate, this company are cheap and do a better job than yours!!!
Misled.customer's Comment
Written on: 02/01/2014
Actually, I am not your MATE, i am unfortunately, a customer who was duped by this " reasonable, helpful, company"! not that i am proud of it and paid a lot of money for shoddy work that i got another reputable company to rectify.
i could not resist responding to your fake scenario, because anyone who has had the misfortune to believe the company are reputable, find out that once you pay them , they are exactly the OPPOSITE of your description.
Yes they will find out the true extent of their customer service, when they telephone the Head Office to register a complaint, they will be greeted by idiots who have no idea how to speak to a customer, who are ill mannered, rude and downright nasty characters, who certainly do their best to irritate, ignore and shout you down in a unintelligble tone of voice. if you complain, the management back them up, so they are clearly enjoying it, as they are totally unprofessional themselves, that is why they employ them, to keep the complaints away from them. They do not care how the staff speak to customers.
read ALL the reviews and make your own mind up, proceed at your peril - be prepared for a load of stress and problems, then IF, you are one of the LUCKY ONES, as the above "customer" says he is - you can consider yourself to be in the minority.
Dj241's Comment
Written on: 17/05/2017
And remember that the UPVC company is the same company as the UPVC door company