Written on: 09/12/2013
Had a new front door fitted a few weeks ago, while there had been issues with the delivery of the glass panel, I received a phone call to have problem explained and rearrange date. Fitter was good and cleaned up after himself, notices a dent on the inside panel of the door which was only visible when the light was on, phoned the company not an issue told it would be about 10 days to order up the panel, after 9 days received a call to arrange fitting. Job all done and after reading a lot of... (read more)
Written on: 28/10/2013 by misled.customer (1 review written)
visited ayr showroom for order, despite getting an ignorant young woman, who had little interest in showing products, with no knowledge of prices and a off-putting attitude. Her advice on prices was useless, and nowhere near the estimated price of job would be. You would think she could at least have got that right, as she stated boldly, that she was the manager of the showroom, which i found hard to believe. The fitting date was cancelled, the fitter was civil and cleaned up, but found... (read more)
Written on: 11/10/2013
Ordered front and back doors from the UPVC Door Company in Hillington, then read the reviews on this site. We were therefore a little dubious about this company, and nearly cancelled. However, we have found the company to be extremely helpful in accommodating our requirements, and have today had both doors fitted. Absolutely no complaints, they arrived on time, fitted the doors, took the rubbish away, no mess left and they fitted our cat flap onto the back door. I guess people looking at... (read more)
Written on: 24/04/2013 by katrina0512 (1 review written)
I called UPVC door company to clarify what time they would be coming out to fit new door to be informed they had no paperwork for me and that I had not ordered a door. The said the would look into the matter and call me back which they did. After several calls from Hillington and Ayr shop they then informed me I had not signed paperwork which was why the order had not been processed to which I informed them I had travelled 30miles to a shop to sign paperwork 2 weeks previous and had... (read more)
Written on: 03/03/2013
it proved to be a disaster from the start: windows with marks, draughts, badly fitted, silicone fillers to cover up the botched work. Door developed faults within a week of fitting, not shutting properly, lock jamming, handle loose, scrapes on glass. By this time i had made the BIG mistake of paying for the work, as we are decent people who trusted them as they are very plausible and the salesman will promise you anything to get your money. Once you pay - they don't care about how badly... (read more)
Written on: 14/12/2012 by pafos2109 (2 reviews written)
We were getting quotes for a new front door and side panel and this co was cheapest by far for like for like door. After reading these reviews were bit worried, however, as we had used them for two previous properties and not had any problems we decided to go ahead. Workman came and was polite and worked hard until job finished and completely cleaned up after he had finished. Before he left he asked us to check and c it was all done ok which we did and was fitted properly and no draughts... (read more)
Written on: 26/11/2012
I had Roofline done by them, hoping to cure the leaks I had I had with the old cast iron gutters but ended up with more leaks than I started with. The soffits and fascia boards were not fitted well and the gutter out of line at bits. The fitter also damaged the roof felt on top of my bay window, and when it rained, the water leaked down between the felt and the gutter. They came and did a patch up repair which looked like a 5 year old had done. Their Customer Service Dept. leaves a lot to be... (read more)
Written on: 01/11/2012
AVOID THIS COMPANY AT ALL COSTS! As others have said - I would also award this company zero stars if I could! We had a door installed and part of the deal was the companies widely advertised "Ten year warranty" The warranty clearly states that all locks and mechanisms ARE covered for ten years. Fast forward five years and the handle suddenly fails - catch fails to engage properly. (I removed the handle and there are broken fragments of metal inside the handle spring mechanism - quite... (read more)
Written on: 10/08/2012 by Chirr1
I just got two new doors fitted with this company (based in Hillington, Glasgow), the man who fitted the doors done an amazing job, left the work area clean. I have absolutely no complaints whatsoever, the doors look amazing, the locks are great. The only reason I went with them was because I knew other people that had used them and were happy with the results. They did my mother-in-law's doors a few years ago and she was delighted with them too...no problems whatsoever. Ordering was... (read more)
Written on: 07/08/2012 by dont_use_upvc_door_company (1 review written)
We got a front door fittrd by this company and now the key doies not come out of the lock. spoke with 'John' on the customer service line and he was refusing to honour tyhe 10 year gaurantee saying that it was not a fault of the locking mechanism but must be the key. How he could tell this over the phone i dont know. He then put the phone down on me. From reading other complaints on line it appears this is a common fault and UPVC door company use poor quality products and then just ignore... (read more)
Written on: 31/07/2012 by grannywebster (1 review written)
Had back and front doors fitted by this company. Very shoddy work, workmanship was shocking I had to write to the newspapers to get this sorted. Still got the photos to prove it. The boss is the rudest man I have ever spoken too. Four years on and the lock broke. £50 call out fee. Boss told me in all his years fitting doors no one had ever broken that part and what was I doing with my door? Guarantee not worth the paper it is written on. This may be the cheapest quote you will get, but you... (read more)
Written on: 10/07/2012 by lula09 (1 review written)
Absolutely shocking company, DO NOT USE. My Mum had a door fitted that has stuck since the day it was installed, it now takes a good 10 minutes to open and she has had to get people to come up to let her out because she cant open it at all some days. Call out is £50 even when in warrenty. JOE the manager you speak to about repairs is so unhelpful he must only have a job because he owns the company, said he was "sick of telling people the same thing". Joiner didnt show to fix the door after... (read more)
Written on: 23/06/2012 by bonnie0771 (1 review written)
two upvc doors fitted in 2007 one really bad at locking and side panels becominng detached from frames not sealed properly either . £960 waste NOW BOTH NEEDING REPLACED absolutely shocking company and even worse products the 10 year guarntee is not worth the paper its wrote on. avoid this bunch of muppets at all cost and save yourself the grief. (read more)
Written on: 27/03/2012 by Johnh3
had a door fitted in my mothers house. After 2 months it wont lock. Called the company and spoke to the worst customer services person I have ever dealt with. Said they would send someone in 10 days. Not much use for an 80 yr old who can`t lock her door, so i`ll now pay the £50 myself to get it fixed. I`m guessing this is their strategy. (read more)
Written on: 05/06/2011 by johnandoryoko (1 review written)
Do not go near this company, we actually had our front door fitted by them some time ago and we were not that happy but decided to give them another chance. My own fault I guess, as they were even worse the second time, (although they have a guy called Colin - Maintenance guy, who is wonderful, if only they were all as nice and willing to help.!) We had faulty glass, broken frames and a door that would not lock. We were told the lock would get fixed in 2 weeks as it was not a priority...! I... (read more)
Written on: 03/04/2011
Is there not any goods news ?.
I know loads of satisfied customers who have bought goods from the upvc company and have recomended them to family and friends.
It seems that people just want to complain and no one seems to want to compliment companys on a good job .
Where are all the good reviews ? . (read more)
Written on: 04/02/2011 by Kona (1 review written)
Aaaaaarrfgggggghhjhhhhhhh in ready to scream UVPC window n door company do not go near them !!!! Got new windows n door 18 months ago fitted cracked windows window sill hanging off wall squint doors the lot I have them out every 6 weeks juz about to sort leaks Whistling noise etc phone them they're so rude I even got a threatning voice mail message from the manager Shower eh cowboys !!! AGAIN DO NOT USE THIS COMPANY !!!! Pass the message on to anyone looking for windows n doors !! I'm... (read more)
Written on: 22/06/2010
We purchased a new back door from this company and the actual installation was fine. The problem was the glass.
We paid for an expensive full glass panel which looked lovely in the showroom but when fitted was very dirty inside with marks from a roller which had been left owing to it having been put through a wash machine.
The Glass Company who produced the glass agreed it was faulty and it was removed not once but twice and the marks still remained.
After much arguing and threats being... (read more)
Written on: 09/05/2010
All I can say is DO NOT USE THIS COWBOY COMPANY my door from upvc still leaks despite numerous visits from their so called joiners and they have the cheek to demand a call out fee despite being within the "warranty period" a joke with arrogant management. (read more)
Written on: 13/12/2009
We got the upvc door/window company to fit new windows and a patio door in our house. The windows for upstairs were the wrong ones. Customer service was terrible, we were told thats the ones you signed for , tough . We contacted citizens advice who advised us what to say. Contacted the upvc window company again , ended up getting money off the bill and told to get someone else to fit new windows. Once the new windows had been fitted by the other company i was told to contact the upvc company... (read more)
Written on: 04/04/2009 by MHdol (1 review written)
After sales service at the UPVc Door Company is atrocious and if I could give a minus score for the service I have received and am still receiving, I would.
There was rendering that needed repairing after the windows were fitted in November and this is still outstanding. I have also written 4 letters to company and requested written reply . I have not had one letter back. The windows were fitted and initially seemed ok. There was a couple of minor points that had to be resolved but I... (read more)
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