The UPVC Door Company Reviews - www.upvcdoorcompany.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible after sales ”

Written on: 11/05/2016 by JusticeTierney84 (1 review written)

Bought a door, the glass in the inside has shattered cutting my daughters arm. Called & spoke to the person I dealt with the customer relations manager. Who was not 1 bit interested. He has advise the glass must have been hit. This certainly wasn't the case she was locking the door on the inside. The glass came out in large pieces, not shattering into small pieces. Thankfully my daughter is ok, only a few stitches. At no point was I offered anyone to come out & see or how I would get the door… Read Full Review

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★☆☆☆☆

“MY COMPOSITE DOOR ORDER”

Written on: 14/04/2016 by DerekWalker67 (1 review written)

If any of you are considering buying a composite door from this company let me share my experience with you I have just called them today after taking a day annual leave to get a door fitted, they first of all asked if I had an installation date , doh, they called me and arranged it 6 weeks ago. They then said that they were going through a ?transitional period with their supplier I ordered the door in the showroom on the 14th of February 8 weeks ago. two weeks later I was offered an… Read Full Review

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★☆☆☆☆

“Poor quality fitting”

Written on: 08/03/2016 by 232Fischer (1 review written)

Would have given 0 stars if I could have. Front door bought and fitted by this company. No filler or sealants used at all. Gaps all round the door. Bought the expensive handle/letterbox option. The surface has already come off them. Owner and staff incredibly rude when phoned about fitting and handle/letterbox. Guarantee not worth paper it is written on. Had to remove door and get another joiner to fit door properly. They were shocked as the fixings were also in the wrong place and… Read Full Review

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★☆☆☆☆

“We bought windows and doors from them, they didnt turn...”

Written on: 11/02/2016 by mofisher (1 review written)

We bought windows and doors from them, they didnt turn up on the day that was scheduled, eventually fitted weeks later,doors poorly fitted with visible gaps, scratches and marks on doors and windows. Were told our cill would be solid oak, its veneered, now windows are leaking as they're not sealed properly. Going to get legal advice and contacting Trading Standards. Appauling service from start to finish. Avoid at all cost… Read Full Review

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★☆☆☆☆

“10 year guarantee worthless”

Written on: 10/02/2016 by kpBaird1 (1 review written)

Had a bay window fitted circa £2000 in 2009. Initially had few problems with water coming In but managed to get it sorted out. after all the recent rain water coming in through top of window. Told it would cost me £59 call out. Plus whatever to repair window. Asked about guarantee and it doesn't cover this. Would never use this company again And would never recommend… Read Full Review

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★☆☆☆☆

“Abuse sales man in the Edinburgh area to an OAP. ”

Written on: 17/01/2016 by hkLawrence228 (1 review written)

The sales manager for the Edinburgh was abusive to my tennant who is her 70's. Apparently you are not a customer until you give them money… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 19/10/2015 by Brittany365 (1 review written)

I ordered an external front door from the UPVC door company back in July 2015, my house had just been broken into and i was informed that I would have to wait 3 weeks for the door to be made as it wasn't just a standard door, this wasn't ideal, but I agreed, the company came out for measurements, and I was given an installation date, which was mid August, the door arrived and it was far too big for my house, I contacted the company to express my concern that my house was still unsecure and I… Read Full Review

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Tinkerbell6's Comment

Written on: 05/02/2016

I am having problems also, received Breach of Contract letter for full amount of door I do not have. I had to take 2 days holidays from work to accommodate them and they cancelled so I told them not to bother coming back. Received letter usual 60 days etc, phoned up and got "Customer" service man who was rude and more or less told me where to go. How is your legal action going?

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Alexajane's Comment

Written on: 05/02/2016

Hi, sorry you are having the same problems I had, I have written reviews on every place I can find online, the day I was submitting my paperwork a cheque for the full amount landed through my letter box, I had been to the court down in Caird street in Hamilton, they sort all your paperwork out for you and they will send it out, I had trading standards and everything on to them, if u contact the consumer side of citizens advice they will advice you further, they were fantastic with me and good luck.

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★☆☆☆☆

“horrific”

Written on: 12/09/2015 by FatimaLittle391 (1 review written)

we purchased a large number of doors and windows from this company for an extension and existing house. The plan was to install in phases, and then finish internal once extension was complete. There are a number of snagging items to be corrected and cannot get them to come back and finish the insides, claim that we need to pay more money (having already paid £000s) as they have been let down by other customers who have not settled their bills. Everytime you call you are either directed to… Read Full Review

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★★☆☆☆

“£60 call out charge despite 10 year guarantee”

Written on: 25/08/2015 by LelandCowan73 (1 review written)

had back door fitted ok, had front door fitted ok initially, after a few years needed adjusted wouldn't close. Telephoned for help, they said they'd be in the area in a couple of weeks, then they said it would cost me £60 call out, I said you just told me you're in the area anyway.... They could have asked what the problem was and told me how to fix over the phone, I found out myself by looking on youtube. Thanks for no help, they've lost a good customer, and I would never recommend to anyone… Read Full Review

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★★★★☆

“Great work”

Written on: 24/08/2015 by Mitziepetta (1 review written)

i had windows and door fitted last week I was over the moon with the glass and final result. The fitter was excellent very well mannered and I would highly recommend asking for him. Thank you for my final finish Bellshill happy customer… Read Full Review

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★☆☆☆☆

“COULDN'T CARE LESS ATTITUDE PUTTING FAMILY AT RISK”

Written on: 31/07/2015

Currently have upvc door still under 10yr warranty. Door not opening when turning handle. Obviously this is a serious issue especially in the event of having to vacate building. Phoned company and spoke to a very unhelpful gentleman who continually repeated 'wear and tear'. I am no expert but surely the locking mechanism should be covered in warranty. I explained that I would need someone to look at the door. Again, I was informed that it was wear and tear and therefore if I wanted someone to… Read Full Review

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★☆☆☆☆

“So I bought a door in 2008 from UPVC door company and...”

Written on: 17/06/2015 by anitacook13 (1 review written)

So I bought a door in 2008 from UPVC door company and had a nightmare getting in it fitted. Also I was promised £50 worth of M&S vouchers which I am still waiting on until this day. But the icing on the cake was last night when the lock broke - might I add its our only door and only lock we have. A friend of mine who is a joiner came to have a look and the only way to secure this temporally was to remove the handle so that is what he done. Being that the UPVC door company closes at 3.30… Read Full Review

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★☆☆☆☆

“WARNING DO NOT BUY ”

Written on: 02/05/2015 by Barker207 (1 review written)

These people are nothing but liars and rogues even had the manager hang up on me on the phone what way is that to treat your customers steer clear do not buy cant even get a door size right door was damaged glass is up side down draught coming in the door said i would get expensive keys not was given cheap and nasty keys they havent done a thing to help all i get is cheek from them when i phone havent paid them so their now taking me to court. dont go through the stress that ive had with them… Read Full Review

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★★☆☆☆

“Service Poor”

Written on: 30/04/2015 by fuClay105 (1 review written)

I order Windows and a door. Got a date to be fitted 4 days before they phoned to cancel. Got a new date, the fitter came out only to find 3 of the windows where to big. Had to get another day for installing. I had had enough of all the mucking about so I phoned them up to cancel the order. ( 5 days before installing date ) Got told I couldn't cancel as windows where made up. When the fitters came out they told me the windows only get made up 3 days before. I spoke to manager to complain through… Read Full Review

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★☆☆☆☆

“do not buy”

Written on: 04/02/2015 by MikaelaPayne (1 review written)

do not buy , the guarantee is not worth the paper it is typed on , piece of mind that is a laugh. all they want is money money money from you for a call out charge . be warned do not use this upvc company , but it is up to you , I am only giving you an opinion on my experience… Read Full Review

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★☆☆☆☆

“Poor service.”

Written on: 09/01/2015

I was pretty disappointed by my eventual experience with this company. It started out well and the salesman was very nice (of course they would be). The installation was ok, although they made a mess of the surrounding walls a bit when they took out the original door. Then the installer locked the door and posted the keys through, but he had locked all his gear inside (and left a bit of a mess), so my partner lost a days work traveling back from town to let him in. The worst thing happened a… Read Full Review

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Ronnie15071959's Comment

Written on: 04/02/2015

I know what you are talking about , I bought a door from them £510.00 in 2011 and now it will not close without lifting the handle as if to lock it . I thought no probs. I have a 10 year guarantee , but after a call to there head office I was told I would have to pay a call out charge , and if I don`t like it tough.

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★☆☆☆☆

“poor service”

Written on: 05/01/2015 by stug2015 (1 review written)

After getting a door fitted in 2011 , I found out 2 weeks ago , I could lock my door , but could not remove the key . I thought I had nothing better to do than phone the company up and they would send someone out to fix it as it has a 10yr guarantee . Ohh no , they wanted £59.95 to send someone out . Seemingly somewhere it states after 2yrs you have to cough up this amount . It states on section 2 article 7 - Quote - 7.Door locking mechanisms, including moving parts, are guaranteed against… Read Full Review

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★☆☆☆☆

“Don't ever, ever use them!”

Written on: 09/11/2014 by Dontuse14 (1 review written)

We got a new UPvC door fitted four years and have had trouble with it ever since it was fitted. It is still to date leaking and faulty. Don't let the ten year guarantee fool you, as if after 2 years anything goes wrong they charge you to come out and look at it. The customer service is shocking and we were dealt with in a bullying and aggressive manner with the phone put down on us... Twice! Managing Director, Jim McGill is allegedly never in to speak to and never answer calls, emails or… Read Full Review

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★☆☆☆☆

“DON'T USE THEM”

Written on: 30/10/2014 by DarrenBoyd (1 review written)

Not the best quality,but too late now they are fitted.Don't let the 10 year guarantee fool you,if you have had the windows etc fitted for more than 2 years,then they will charge you a call out fee of £59 just to come and look at the fault.....absolutely ridiculous from a bottom end of the market company like this..My advice pay extra and go with a more reputable company....I wish I had… Read Full Review

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★☆☆☆☆

“Replacing a damaged bit of my door”

Written on: 30/10/2014 by BrynleePiper (1 review written)

Quite happy to fit your doors when they are being bought new but try to get a piece that you have accidentally damaged once they've been fitted and they want to fit a brand new door in its place. Disgusting… Read Full Review

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