The UPVC Door Company Reviews - www.upvcdoorcompany.co.uk

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Latest Reviews

★★☆☆☆

“£60 call out charge despite 10 year guarantee”

Written on: 25/08/2015 by LelandCowan73 (1 review written)

had back door fitted ok, had front door fitted ok initially, after a few years needed adjusted wouldn't close. Telephoned for help, they said they'd be in the area in a couple of weeks, then they said it would cost me £60 call out, I said you just told me you're in the area anyway.... They could have asked what the problem was and told me how to fix over the phone, I found out myself by looking on youtube. Thanks for no help, they've lost a good customer, and I would never recommend to anyone… Read Full Review

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★★★★☆

“Great work”

Written on: 24/08/2015 by Mitziepetta (1 review written)

i had windows and door fitted last week I was over the moon with the glass and final result. The fitter was excellent very well mannered and I would highly recommend asking for him. Thank you for my final finish Bellshill happy customer… Read Full Review

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★☆☆☆☆

“COULDN'T CARE LESS ATTITUDE PUTTING FAMILY AT RISK”

Written on: 31/07/2015

Currently have upvc door still under 10yr warranty. Door not opening when turning handle. Obviously this is a serious issue especially in the event of having to vacate building. Phoned company and spoke to a very unhelpful gentleman who continually repeated 'wear and tear'. I am no expert but surely the locking mechanism should be covered in warranty. I explained that I would need someone to look at the door. Again, I was informed that it was wear and tear and therefore if I wanted someone to… Read Full Review

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★☆☆☆☆

“So I bought a door in 2008 from UPVC door company and...”

Written on: 17/06/2015 by anitacook13 (1 review written)

So I bought a door in 2008 from UPVC door company and had a nightmare getting in it fitted. Also I was promised £50 worth of M&S vouchers which I am still waiting on until this day. But the icing on the cake was last night when the lock broke - might I add its our only door and only lock we have. A friend of mine who is a joiner came to have a look and the only way to secure this temporally was to remove the handle so that is what he done. Being that the UPVC door company closes at 3.30… Read Full Review

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★☆☆☆☆

“WARNING DO NOT BUY ”

Written on: 02/05/2015 by Barker207 (1 review written)

These people are nothing but liars and rogues even had the manager hang up on me on the phone what way is that to treat your customers steer clear do not buy cant even get a door size right door was damaged glass is up side down draught coming in the door said i would get expensive keys not was given cheap and nasty keys they havent done a thing to help all i get is cheek from them when i phone havent paid them so their now taking me to court. dont go through the stress that ive had with them… Read Full Review

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★★☆☆☆

“Service Poor”

Written on: 30/04/2015 by fuClay105 (1 review written)

I order Windows and a door. Got a date to be fitted 4 days before they phoned to cancel. Got a new date, the fitter came out only to find 3 of the windows where to big. Had to get another day for installing. I had had enough of all the mucking about so I phoned them up to cancel the order. ( 5 days before installing date ) Got told I couldn't cancel as windows where made up. When the fitters came out they told me the windows only get made up 3 days before. I spoke to manager to complain through… Read Full Review

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★☆☆☆☆

“do not buy”

Written on: 04/02/2015 by MikaelaPayne (1 review written)

do not buy , the guarantee is not worth the paper it is typed on , piece of mind that is a laugh. all they want is money money money from you for a call out charge . be warned do not use this upvc company , but it is up to you , I am only giving you an opinion on my experience… Read Full Review

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★☆☆☆☆

“Poor service.”

Written on: 09/01/2015

I was pretty disappointed by my eventual experience with this company. It started out well and the salesman was very nice (of course they would be). The installation was ok, although they made a mess of the surrounding walls a bit when they took out the original door. Then the installer locked the door and posted the keys through, but he had locked all his gear inside (and left a bit of a mess), so my partner lost a days work traveling back from town to let him in. The worst thing happened a… Read Full Review

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Ronnie15071959's Comment

Written on: 04/02/2015

I know what you are talking about , I bought a door from them £510.00 in 2011 and now it will not close without lifting the handle as if to lock it . I thought no probs. I have a 10 year guarantee , but after a call to there head office I was told I would have to pay a call out charge , and if I don`t like it tough.

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★☆☆☆☆

“poor service”

Written on: 05/01/2015 by stug2015 (1 review written)

After getting a door fitted in 2011 , I found out 2 weeks ago , I could lock my door , but could not remove the key . I thought I had nothing better to do than phone the company up and they would send someone out to fix it as it has a 10yr guarantee . Ohh no , they wanted £59.95 to send someone out . Seemingly somewhere it states after 2yrs you have to cough up this amount . It states on section 2 article 7 - Quote - 7.Door locking mechanisms, including moving parts, are guaranteed against… Read Full Review

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★☆☆☆☆

“Don't ever, ever use them!”

Written on: 09/11/2014 by Dontuse14 (1 review written)

We got a new UPvC door fitted four years and have had trouble with it ever since it was fitted. It is still to date leaking and faulty. Don't let the ten year guarantee fool you, as if after 2 years anything goes wrong they charge you to come out and look at it. The customer service is shocking and we were dealt with in a bullying and aggressive manner with the phone put down on us... Twice! Managing Director, Jim McGill is allegedly never in to speak to and never answer calls, emails or… Read Full Review

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★☆☆☆☆

“DON'T USE THEM”

Written on: 30/10/2014 by DarrenBoyd (1 review written)

Not the best quality,but too late now they are fitted.Don't let the 10 year guarantee fool you,if you have had the windows etc fitted for more than 2 years,then they will charge you a call out fee of £59 just to come and look at the fault.....absolutely ridiculous from a bottom end of the market company like this..My advice pay extra and go with a more reputable company....I wish I had… Read Full Review

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★☆☆☆☆

“Replacing a damaged bit of my door”

Written on: 30/10/2014 by BrynleePiper (1 review written)

Quite happy to fit your doors when they are being bought new but try to get a piece that you have accidentally damaged once they've been fitted and they want to fit a brand new door in its place. Disgusting… Read Full Review

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★★☆☆☆

“Very Poor Customer Service”

Written on: 12/08/2014 by ocean311081 (1 review written)

I had a new door fitted and the entire job was a disgrace, the door was not square had finishes missing and the cosmetic finishing was appalling, after much stress and several e-mails / phone calls the company did agree to send someone out to re-assess the work, but had I not been persistent I very much doubt I would have got my problems addressed, I was treating like an idiot when I contacted them and every timescale they agreed to, ie. sending someone back out, re-fitting was not adhered… Read Full Review

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Lulugip's Response to ocean311081's Review

Written on: 14/08/2014

Wow,thanks for typing up your review. I was going to call them as well to come out and price me for a new door. I wont be now

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★☆☆☆☆

“guarantee worthless”

Written on: 21/07/2014 by 20Sanchez (1 review written)

Just been on the phone to get my door handle replaced as a part of it broke off and was told that it wasn't covered.When i pointed out that there is a 10 year guarantee on door mechanisms as per their warranty i was told, and i quote " forget what is says on the guarantee... your not getting it replaced" I further tried to explain the circumstance and he hung up the phone. Do not purchase anything from this company… Read Full Review

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★★★☆☆

“Terrible customer service after care”

Written on: 17/06/2014 by Edinburgher (1 review written)

I got my door fitted a couple weeks ago. The door seems to be sticking when trying to close I phoned up for someone to come out. Was told next Monday I said due to us all working could someone call after 2pm anyday except Tuesday in all day was. Told no Monday as don't know when back in Area and didn't think would be there after 2pm I HAD ALLREADY TAKEN A DAY OFF TO GET DOOR FITTED IN FIRST PLACE. I'm raging now as there practally saying loss a days wages for them to come… Read Full Review

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★★★★★

“delighted”

Written on: 01/05/2014

New windows and door fitted today, delighted with the workmanship and very helpful and friendly guys who fitted them. No mess left at all and windows and door look amazing. Very happy customer … Read Full Review

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Misled.customer's Comment

Written on: 05/05/2014

delighted with your fabricated lies

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★☆☆☆☆

“rude rude rude”

Written on: 26/02/2014

I visited the showroom and despite a door being advertised as £370 fitted, was told i would be over £200 more than this. I phoned in to arrange a fitting and was told a specific day that the fitter would visit and despite me being unable to be home that specific day ( i work full time) but offering to take annual leave any other afternoon, she was adament that I was not going to get any other day. she did not care that i could not order a door without the fitter coming another day so i gave… Read Full Review

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Misled.customer's Comment

Written on: 05/05/2014

i also have visited ayr showroom and agree that the young "lady" you are greeted with is unhelpful, lacking completely in customer service skills and has no idea how to speak or behave to potential customers. She sits on the phone, ignoring you when you enter the showroom, staring blankly or facing other direction. when she does decide to finish her personal call, she has nothing to say of any interest other than "take it or leave it"!
i am sure there must be many people who could do her job better, therefore it is a bad reflection on the company when they are happy to lose customers and hide bad reviews about her, by putting in good ones themselves.
i will not be back to be subjected to her attitude problem and i have advised the rest of my family to do likewise.

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★☆☆☆☆

“DON'T GO NEAR THE UPVC DOOR COMPANY!!!!”

Written on: 21/02/2014

I purchased a door in 2008. Very disappointed with the quality and customer service. Six years on now... TEN YEAR GUARANTEE!!!!! YEAH WITH A £50 CALL OUT CHARGE WHICH ISN'T WRITTEN ANYWHERE OR EXPLAINED ON PURCHASE. The door has needed adjustment on a few occasions which we had to do ourselves due to the £50 call out charge. The door has now bowed and the letter box has rusted slightly. I am furious that they charge £50 for a call out charge! Surely a guarantee is a guarantee!!! They do that… Read Full Review

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★☆☆☆☆

“Never Use”

Written on: 30/01/2014

Like many other reviewers I have found out the 10 year guarantee might as well have been written on toilet paper. They refuse to honour it despite the PVC splitting in 2 places after 5 years and the door lock and handle breaking. The second rate customer service, inferior products and indecorous, poorly trained staff combine to provide an objectionable experience. There is nothing about this company that would make me want to buy from them again......I recommend if you are considering buying… Read Full Review

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★★★★☆

“New Door Fitted”

Written on: 09/12/2013

Had a new front door fitted a few weeks ago, while there had been issues with the delivery of the glass panel, I received a phone call to have problem explained and rearrange date. Fitter was good and cleaned up after himself, notices a dent on the inside panel of the door which was only visible when the light was on, phoned the company not an issue told it would be about 10 days to order up the panel, after 9 days received a call to arrange fitting. Job all done and after reading a lot of the… Read Full Review

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Misled.customer's Comment

Written on: 21/12/2013

how twee and nice for you,
to take the time and write explaining in great detail how reasonable, helpful and considerate upvc are. well done!
you certainly earned your wages this week with that lovely review, quiet in the office just now? ha ha

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Bongo1950's Comment

Written on: 02/01/2014

You are just an idiot working for some competitor. Wake up and smell the roses mate, this company are cheap and do a better job than yours!!!

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Misled.customer's Comment

Written on: 02/01/2014

Actually, I am not your MATE, i am unfortunately, a customer who was duped by this " reasonable, helpful, company"! not that i am proud of it and paid a lot of money for shoddy work that i got another reputable company to rectify.
i could not resist responding to your fake scenario, because anyone who has had the misfortune to believe the company are reputable, find out that once you pay them , they are exactly the OPPOSITE of your description.
Yes they will find out the true extent of their customer service, when they telephone the Head Office to register a complaint, they will be greeted by idiots who have no idea how to speak to a customer, who are ill mannered, rude and downright nasty characters, who certainly do their best to irritate, ignore and shout you down in a unintelligble tone of voice. if you complain, the management back them up, so they are clearly enjoying it, as they are totally unprofessional themselves, that is why they employ them, to keep the complaints away from them. They do not care how the staff speak to customers.

read ALL the reviews and make your own mind up, proceed at your peril - be prepared for a load of stress and problems, then IF, you are one of the LUCKY ONES, as the above "customer" says he is - you can consider yourself to be in the minority.

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