I ordered tickets for the FC Cincinnati Game. On their site and other Internet forums theystate that we will receive tickets in the same manner they were issued. I received an email on 2-22 to accept my tickets. I clicked the link and it went to secure.tickets not Ticketmaster, the original issuer of the tickets. Also, you cannot download them. I reached out and they said someone would send me a correct link and talk to the seller. I waited and hear nothing! I called back and I was told that they would send me the correct link. Nothing…. So I called back and he said that they had not received any communication from the seller but that he would escalate the situation and get my correct tickets resent or I could get a refund. I was sent a new link but again not to Ticketmaster but some random third party website that doesn’t work. I called today! WORST customer service ever!!! I could barely understand the first person who told me that it must be a moving barcode but he would absolutely not refund or replace my tickets and I’d have to wait, which is not what I was told before and also I was never sent a Ticketmaster. As well the seller had not reached back out so why am I paying for that mistake. I asked for a supervisor. He told me I’d have to wait for 3 hrs. I said that’s fine I’ll hold. After lying to me several times he finally put someone on the phone who I doubt was a supervisor. This person was again extremely unhelpful. Again not fully listening to the issue just that I’d have to sit and wait for the venue to release the tickets. This is also a blatant lie. Ticketmaster has issued all of the tickets for this event and again I was given a link for some random website. This supervisor hung up on me. I called back. Again spoke with someone. I tried to again explain and he said that he’d escalate it but if I don’t have them ONE HOUR before I could call back. This is the worst experience I have EVER had. I have no idea how you can continue to do business like this but I can assure you I will spread the word about the lying, lack of customer service and resolution. It’s truly disgusting!! I bought these as a Christmas present for my son. Truly an awful experience all the way around!!!

Stub Hub did the ole Bait and Switch on me when I bought 2 tickets to the Lainey Wilson concert in West Palm Beach Florida on March 2, 2024. The tickets also were to include and premium upgrade for unlimited food and soft drinks during the concert. Turns out the tickets were for the wrong seats. Instead of VIP Box seats, I got seats in a back section of the floor that were not Box seats and further back at the venue, plus food and beverages were not included. I requested a refund of my purchase but Stub Hub refused and instead set me a 25% vouchers for my next Stub Hub purchase. This is even after Stub Hub admitted they sent me tickets for the wrong seats and apologized for the wrongly advertising that the tickets did not include food and beverages. Was not evident from looking at tickets that they were for the wrong seats until we entered the venue and were seated by venue staff. Also, we were required to pay for all food and soft drinks ordered . StubHub has a FanProtect Guarantee but be sure to read the fine print. Says if they send you the wrong tickets, " its at their sole discretion to issue a refund OR issue you a partial refund" . So guess what, they are not sending you a refund, they opt for a partial refund at their determination. In other words, you are going to get screwed over.

I would not order from this vendor. I ordered tickets to see a Pantera show, they received payment. I then received a "refund" notice and hour later because the seller could not produce the tickets. Dint find this out until I show up at the door and was faced to by other tickets, of which were not at the GA Floor like the original purchased. At this point there are none of those tickets available. Completely ruined my night, I walked out early in frustration after customer service at the event venue couldn't do anything to help me either. I wouldn't have even left my house in the first place. Stub Hug Customer service sucks has downplayed the entire situation. Have done nothing to help make it right. I would highly suggest buying tickets through ANYONE ELSE, because if you have a problem with your tickets like me. They aren't willing to help you out in anyway. This 100% Guarantee is nothing but a false hope, that you will purchase tickets through them and is in fact nothing short of a lie.