Campbells Caravans, Preston, Lancashire Reviews

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Campbells Caravans, Preston, Lancashire

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Latest Reviews

★☆☆☆☆

“After sales”

Written on: 07/08/2016

Absolutely shocking after sales service.Be prepared to wait weeks even for the smallest to be resolved… Read Full Review

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★★★★★

“Happy shopping for a major purchase.”

Written on: 06/08/2016 by vnBlackwell461 (1 review written)

My wife and I are on our seventh caravan in 33 years and for the first time we were treated as important. Not just by the sales but by everyone at Preston depot, including the cafe staff. The experience was delightful. It made parting with a lot of money much easier. I would thoroughly recommend Campbells when you are in need of parting with several thousand pounds. They do it like "Family" The Lunar Clubman is a sensational addition to our caravan life and is exceptionally well presented… Read Full Review

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★☆☆☆☆

“Not interested unless you buy top spec”

Written on: 24/06/2016 by Vegaib473 (1 review written)

Travelled 50 miles to buy an awning but left with nothing. The awning sales team were less than helpful, especially when we refused to pay £895 for a second hand Isabella awning with no comeback if faulty (you do get 1 month to try it out but after that you are stuck with it). We were actually going to spend about £1500 to £2000 on a new Dorema awning with anexe and inner tent etc but kept our money to spend in a nicer shop. … Read Full Review

Campbellscaravans's Comment

Written on: 29/06/2016

I'm sorry to hear you were not happy with your customer experience in our awning dept. We pride ourselves in the service we provide our customers and to hear that you feel our sales team were not helpful is not pleasant but also a little surprising. I would like to understand further why you felt our team were unhelpful so I would appreciate it if you could find the time to email me directly to give me the opportunity to respond to you review further. Many thanks.

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Dmd1's Comment

Written on: 30/06/2016

There's no email address to reply to so I will just use the respond box ...

We were looking at new awnings and wanted some help from the sales assistant - I asked a question about the awning I was looking at and the assistant did answer my question.

Then the assistant asked if we were bothered about colour as he has a 2nd hand green Isabella awning for £795. We looked at it and the salesman said he made a mistake it was in fact £895 to which we replied it was too dear for a 2nd hand awning with no warranty.

The salesman then said he could do it for £850 and I said I liked the first price of £795 better....

A long pause followed while the salesman went away and looked into a bin of awning poles. On his return he said it had to be £850 so I said no thanks.

At this point I would have expected him to return to the original task of selling us a new awning but instead he huffed and puffed pulled a face and turned his back on us!!

That was when I said to my family that I would rather spend my hard earned money elsewhere - end of story .

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★★★★★

“Fantastic service and attention to detail”

Written on: 28/05/2016 by trans1t (1 review written)

Having decided to change from a motorhome to a caravan for mobility reasons Campbells offered the best price for our unit far exeding what a Motorhome only dealer was prepared to offer and better than all the dual ( motorhome/caravan ) in the area. The hand over was smooth and the man took his time to explain in detail how everything worked. First class aftersales was also there with callbacks to make sure we we happy. Highly recommended… Read Full Review

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★☆☆☆☆

“Keep well away”

Written on: 28/04/2016 by Guzmansp37 (1 review written)

Bought 2nd hand caravan mid march unable to do handover til April as they were "too busy" with their new Easter deliveries but was assured iif there were any problems with the van they would be sorted as they had a month in which to do it. What a joke! Went to collect the van and the guy on handover was brilliant and very thorough, but then WE (not them) noticed water a third of the way up the front window (this van had so called had a PDI check carried out by professionals???? Also cleaned???… Read Full Review

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★★☆☆☆

“Keep clear !”

Written on: 13/04/2016 by Clifflynn (1 review written)

Like a previous review, we arrived early for our handover, but only by about 45 mins. We were told that they were running about twenty minutes behind, which didn't seem a problem at the time. The person who took us through the handover was very thorough and we can't praise him enough. That really was the best bit, it went downhill rapidly from there. We paid our money and that was taken very efficiently, we discovered that the 'van was a 2015 registered, not 2016 as the website showed. We… Read Full Review

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★★★★☆

“New caravan 02/04/16”

Written on: 11/04/2016 by 443Chaney (1 review written)

Very slick operation and looked after from time we got there as per other reviews. Explained in detail all aspects of new van by very knowledgeable staff. Only gripe was they hitched us up but battery flap not shut properly and nearly lost battery out locker but luckily stopped about ten miles down road to shut pump flap also not shut either and noticed battery flap. A couple of minor warranty and pdi stuff which maybe could have been spotted before handover? Reported to Campbells who were very… Read Full Review

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★★★★★

“First Class Service”

Written on: 08/04/2016 by belperram38 (1 review written)

We arrived at the agreed time to part exchange our caravan for a new one and our caravan was taken for checking. While this was being done we were provided with a coffee. We were then shown around our new caravan and everything was explained fully.Paperwork and payment were then completed efficiently and we were on our way. What a pleasure to deal with such a friendly, professional company especially after a dreadful experience with Wandahome at South Cave, Humberside the last time we bought a… Read Full Review

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★★★★★

“BEST CARAVAN BUYING EXPERIENCE !”

Written on: 01/04/2016

we were offered a brilliant figure for our part exchange, upgrading from a Lunar Clubman Saros to a Lunar Delta TS. The salesman didn't pressurize us and even recommended a good pub nearby for lunch whilst we pondered the deal. A sale was made and we were able to pick up our new van 2 weeks later at a date of our choice. We arrived at our allotted time and were sent for a free coffee whilst the van was made ready for our inspection. We were accompanied by an employee whose knowledge and tips… Read Full Review

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★★★★☆

“2016 Model Lunar Cosmos 462 New Purchase”

Written on: 18/03/2016

We ordered our new caravan from Campbells Caravans at Preston, after initially seeing it at the Manchester Show in February. During the show we had plenty of freedom to examine other Lunar models with them and compare with other suitable models from other suppliers. We found that the deal offered by Campbells was very competitive and after careful thought we ordered the van at the show. We were delighted by the way Campbells made the process simple and they subsequently provided a delivery date… Read Full Review

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★★★☆☆

“New caravan”

Written on: 18/03/2016 by BoDavidson143 (1 review written)

Brought caravan from nec travelled 5 hours to collect it not even offered a drink lady in office kept saying had 5 booked in for the day we felt an inconvenience saw the rep from nec didn't even acknowledge us the man who showed us around the caravan was lovely they need to take tips from him… Read Full Review

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★★★★★

“delivery of caravan”

Written on: 15/03/2016 by KeeganPalmer455 (1 review written)

Delivery experience was great shown every thing on new van in great detail van was spotless inside and out given help to transfer all kit from old van to new all staff we met were very friendly and happy to stand and chat thank you to all at Campbell's… Read Full Review

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★★★☆☆

“Part Exchange Lengthy Experience”

Written on: 14/03/2016 by Futumch (1 review written)

We arrived to exchange our caravan at precisely 14:30 as instructed and was promptly advised where to park our old van. After a few minutes we are taken around our new van by the technician, who was very knowledgeable, offering advice as well as clear instruction. After that things ground to a halt. We had to wait 45 minutes to see the administrator to go through our paperwork and payment! Despite being given a unique time slot for a caravan exchange, these exact same times are given for… Read Full Review

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★★★★★

“Super Service”

Written on: 14/03/2016 by EDjumper (1 review written)

I have just bought my second caravan from Campbells. I ordered it at the Caravan show and it was delivered on time and all promises made at the show regarding extras have been kept. The handover was simple everyone was helpful and ensured I understood the workings of the new van. the salesman was very helpful… Read Full Review

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★★★★★

“2016 Lunar Delta TS Purchase”

Written on: 11/03/2016 by KeylaWebster (1 review written)

Ordered this caravan from Campbells at Preston after initially seeing it at the NEC Birmingham. Stopped on our way home to Glasgow in October 2015 and had plenty of freedom to examine all the Lunatr Delta models. Found that the deal offered by Campbells was very competitive , so after some careful thought we ordered the van before the show ended at the NEC on the Sunday, We were delighted by the way Campbells made the process simple and they subsequently provided a delivery date for early… Read Full Review

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★★★★☆

“2016 Model Lunar Cosmos Purchase ”

Written on: 03/03/2016 by WanderingOnes (1 review written)

Ordered our brand new Lunar Cosmos back in October for collection in the next March. Handover booked for 2.30, arrived at 2pm but not seen until turned 3pm. Very informative and thorough instructions given, but still a little bemused by all the latest new fangled technology. A fair bit of homework to do to fully grasp the ins and outs of the workings of the ultra modern equipment. Staff very helpful over the telephone with a couple of minor glitches we experienced with motor mover and water… Read Full Review

Campbellscaravans's Response to WanderingOnes's Review

Written on: 05/03/2016

Many thanks for your review. We hope you enjoy many happy holidays in your new Lunar. We are always on hand if you need any further assistance.

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★★★★☆

“new caravan”

Written on: 23/02/2016 by Johnston82 (1 review written)

I COLLECTED MY NEW LUNA DELTA RI ON 19TH FEBRUARY 2016, I ARRIVED AT 11.00 am, our collection time was 12.30pm, i was given a vouchers for tea or coffee I then went back to reception at 12.30 to be told dispatch were running late which I excepted, at 1.00pm I was allowed to look over the new van.when I ordered the caravan at the N E C I asked for 4 MOTOR MOVERS TO BE FITTED AT EXTRA COST the salesman informed me the twin mowers would be ample,when I saw it operating I was very disappointed… Read Full Review

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★☆☆☆☆

“Used caravan sales SWIFT 580”

Written on: 16/02/2016 by mickell (1 review written)

It took over 2 hours to exchange caravans most of this time was spent on the inspection of our 16 year old caravan to reduce our part exchange value our new to us caravan was waiting for us but not as ready as i would have liked as 3 weeks had passed from our purchase of the caravan it seamed the chap who job is to prepare the caravans for the change overs had only just started to prepare ours he only found faults when he showed us around the main fault was the toilet was not working it took… Read Full Review

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★★★★☆

“Buying 2nd hand caravan”

Written on: 28/01/2016 by Nigel128 (2 reviews written)

I have just traded in my touring caravan and exchanged it for a similar newer model. After browsing thriugh all the available caravans that we were interested in without any interference from any salesmen we stuck a deal and paid our deposit and arranged after a mover had been fitted when we could collect it. On collection day it was cold and wet but all the services were connected to show everything was working and the van was nice and warm. We were shown everything we needed to know and a… Read Full Review

Campbellskirkham's Response to Nigel128's Review

Written on: 30/01/2016

Hi Nigel123. Thanks for your review and positive feedback. We always try to ensure that our customers are confident in using all the appliances in their new van, even when it's cold and wet. Happy touring.

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★☆☆☆☆

“Not advised on Deposit refunds”

Written on: 15/12/2015 by onthecorner1 (3 reviews written)

Don’t hand-over deposits on new caravans. If you have any issues later, no matter what! They will not refund. A £500 deposit was requested and paid. At the same time I was told their computer based unit-weight-match -- was not working. In less than 24hrs I found the caravan was not a good match for my towing car, plated car weights accessed: Therefore cancelled. Cancellation e-mail (registered) less than 24hrs of £500 payment being made. My plated car weights were accessed and… Read Full Review

Campbellscaravans's Response to onthecorner1's Review

Written on: 17/12/2015

Good evening. So that we can look into your complaint further, please can you provide us with some additional details as we have no record of any cancellation letters or emails due to weight issues. Our standard policy would be refund the deposit to any customer that could not legally tow the caravan they had ordered so we are a little surprised to read your review.

If you could provide us with your name, order number, order date and caravan you purchased we can look into this further. If you wish to do this confidentially you may email me.

I look forward to hearing from you at your earliest convenience.

Regards

Daniel Campbell
Campbells Caravans

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Campbellscaravans's Response to onthecorner1's Review

Written on: 13/01/2016

We have received no response to our request on 15/12/2015 for further information regarding your complaint. Having read your review again I noticed that you refer to the caravan you purchased as being 'new' and you also mention obtaining advice from a number of sources including Swift Caravans. Campbells Caravans do not sell new Swift Caravans and it would be appreciated if you would confirm that you did indeed purchase your Caravan from us. If this is not the case then please remove the review at your earliest convenience so as not to misinform anyone reading our reviews on this site. If I am mistaken and you in fact purchased the caravan from Campbells then please contact me so I can discuss this with you further. Leaving my responses unanswered is not useful to anyone.

Many thanks.

Daniel Campbell
Campbells Campbells

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