Campbells Caravans, Preston, Lancashire Reviews

★★☆☆☆
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Campbells Caravans, Preston, Lancashire

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Latest Reviews

★★★★★

“Brilliant”

Written on: 11/11/2014 by 144Saunders (1 review written)

Brilliant sales team, enjoyable every visit, after sales service is getting better I would recommend any body to use this company The men on caravan sales have been there along time and always say hi and recognise us, that's the service we like family values and good deals! They always try to beat deals whether in the shop or on van sales I honestly cannot fault this company!… Read Full Review

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★☆☆☆☆

“Lunar Cosmos 352”

Written on: 05/11/2014 by Adamson51 (1 review written)

We bought the above caravan new from above in March 2014 and have used the caravan twice this summer for about 18 days in total. I was draining the water down for the winter to prevent any freeze up problems, and on opening the water filter housing cap for the first time, found there was no filter inside!!!! I rang the service dept at Campbells to ask them why there was no filter and they said most caravans nowadays don't have filters fitted. I explained that a Truma Ultraflow filter housing… Read Full Review

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★☆☆☆☆

“Crass Service from Day 1 on a Brand New Caravan”

Written on: 27/10/2014

When we bought our Brand New Adria Caravan 6 years ago we paid cash. What a mistake! If you buy on Credit the Credit Company will fight for you if there is a problem. We had many lies right from day one. The Website Price and Guarantee details were not the same as those on our Purchase Agreement and the Delivery Date was way after the date they had specified. When we refused to go ahead and produced the Web Print Out they suddenly back-tracked. They had originally called us liars! We… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 14/08/2014 by MazandDaz (1 review written)

I had my Lunar Quasar serviced, costing over £200. The first time I used it after the service I found the pump wasn't working. I swapped fuses with the spare from the fuse box, but it still didn't work. To cut a long story short, Campbell's have washed their hands of any responsibility, claiming the pump was working when they serviced it and offered no explanation as to why the spare was also dud. The service engineer who came out to the site to repair my van, held Campbell's… Read Full Review

Mariamontelado's Response to MazandDaz's Review

Written on: 21/09/2014

That's enough for me to look elsewhere.

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Mariamontelado's Response to MazandDaz's Review

Written on: 21/09/2014

That's enough for me to look elsewhere.

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Mariamontelado's Response to MazandDaz's Review

Written on: 21/09/2014

That's enough for me to look elsewhere.

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★★★★★

“good service”

Written on: 24/07/2014 by micko2 (1 review written)

Took my Avondale van for a part ex deal there.upon inspection by the service dept they found a lot of damp in the bed box walls they still offered me a fair price to swap. I found all the staff friendly and helpful and wouldn't hesitate to go back again… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 14/07/2014 by cliffordwhitehead (1 review written)

The words "Service Center" should be changed to "Don't Care Center". They couldn't organise a round of drinks in a brewery, and to be frank if they did it would be the wrong drink and at the wrong brewery, but hey they are great with excuses and apologies so if that satisfies your endless trips with your caravan then good luck with the repair process… Read Full Review

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★☆☆☆☆

“what customer care????”

Written on: 25/06/2014 by MatthiasCobb (1 review written)

After sales service here is useless! I bought a brand new van and you would expect better service/correspondence when dealing with them, amateurs in all respects! I am in future spending my hard earned cash elsewhere!!!! BE WARNED! … Read Full Review

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★★★★★

“DON'T HEED ALL NEGATIVE REVIEWS.”

Written on: 08/06/2014 by JimandGladys (1 review written)

Having attended Caravan Show in Glasgow in February this year, we purchased an Elddis 574 Supreme from Campbells. (Great deal, with plenty of extras. The sales people were all very professional and we didn't think they were at all pretentious or overwhelming. Arrangements were made for us to travel to Blackpool Rd Preston to collect caravan on April 1st (there was no April fool). Everyone at the showroom were so friendly and helpful. Campbells arranged and paid for 2 nights at a local CL site… Read Full Review

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★☆☆☆☆

“Wheres my carpets”

Written on: 11/04/2014 by wadingin (1 review written)

Bought Swift Safari 18 March informed sales staff there where no front carpet in van assured by sales man carpets would be found and included in sale this was confirmed by manager of sales team .Carpets not in van when delivered but Campbells would contact former owner and ring us when they had collected carpets this did not happen I contacted Campbells 1 week later for the carpets and offered to call in to collect no carpets yet 10 days later contacted Campbells again for carpets they… Read Full Review

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★☆☆☆☆

“Have totally lost the will to live with Campbells”

Written on: 31/01/2014 by remus674 (1 review written)

Used van bought from Clifton office in September 13. Were advised by both salesman and finance manager that it was registered in Sept 11. We have since discovered that it was actually registered 6 months earlier in March so we have lost out on 6 months warranty. We were reassured that the issues we picked up with the van when we agreed to buy would be sorted by the time we collected it. This was not the case and these took weeks to sort out. Campbells took our van back to their dealership… Read Full Review

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★★★★★

“Friendliest Caravan Dealer around”

Written on: 04/01/2014

This is my 2nd caravan from Campbell’s caravans my salesperson on this time was an advisor and we have to say he was helpfully and none pushy nothing was too much trouble in any question we asked. We travelled from Manchester to Campbell’s to find the caravan we wanted not to be told what caravan we needed like some other caravan dealers, thank you once again her and the staff at Campbell’s at Kirkham and we will be back when it’s time to purchases are 3rd caravan … Read Full Review

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★☆☆☆☆

“dont get finance from here 5.5% as against 3.9% elsewhere”

Written on: 26/10/2013 by volvo740740 (1 review written)

wanted to buy a new van and trade in out old one ( I say old one it's only 4 years old). finance on the deal was 5.5% so after paying a deposit we went away to think about which van to choose either a Lunar or a Bailey the sales man said it didn't matter which van we choose and the deposit of £500 would cover either make of van. we chose the Bailey then after getting back home and doing some more investigating around I found the same new van from another dealer at £1000 off, same year same… Read Full Review

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★★★★★

“backshiftbill (cc member)”

Written on: 03/10/2013 by backshiftbill (1 review written)

Picked up a new sprite van on 11/09/13.very happy with the service from Campbells ,at delivery van was spotless ,cleanest new van I have ever bought. Campbells staff were very helpful, nothing was too much bother, even fitted my own gas bottle and battery for me. Travelled to Blackpool for a few days to check all systems were working properly before returning to Scotland. Would certainly recommend to friends , as the deals on offer far exceed anything locally, worth travelling 160 miles… Read Full Review

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★★★★★

“Very good from start to finish”

Written on: 03/07/2013

Bought the van and jobs needed doing on speaking to the sales man he p… Read Full Review

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★★☆☆☆

“Poor customer care, 80's sales practices”

Written on: 29/06/2013 by Dikko (1 review written)

We bought a second-hand caravan from them at the new site north of Preston and the salesman was spot on and really got it right. We haggled on the price and agreed to partx our old caravan. A list of things were agreed to be done and as we were not in a hurry agreed to pick the van up 1 month later. On the day in question we were offered a coffee FOC and waited for the van to be ready. We had agreed a partx price, when I was ask to speak to someone about the van in question. It was explained… Read Full Review

Dikko's Response to Dikko's Review

Written on: 08/07/2013

Well it goes on and on. Phoned the salesman last week who promised me he would get someone to phone me that day or the following day and nothing happened. On Sunday we went to the Clifton site and saw the manager and complained about the lack of service. He tried to put the blame on someone else and I told him I wasn't interested in who's to blame I just wanted what I had paid for. He promised he would send an email right away and promised someone would phone me today......at 4.20pm I phone the Lostock office and asked to speak to [name removed] to be told he was in a meeting but they would get him to phone me back today. You guessed it he didn't phone me. So 6 weeks since placing our order Im still left with a finished caravan. This company lie through their teeth, promise you the earth and don't deliver on their promises. My advice is not to part with any final payments until they deliver what you've ordered on time and in full. One thing is for sure Im not unreasonable, in fact Im in sales myself and understand what goes on, but Cambells in my opinion are poor on all fronts as my experience shows. One thing is for sure I will continue to blog until they deliver on there promises and if need be will take this to the small claims court to get them to understand customers are important to them, but satisfied customers more important than making a quick buck. Unhappy customers are not good for business and with the web can affect you very quickly. The choice is there's, my phone number is on there system, my door is open for dialogue all it takes is to engage and solve my concerns.

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Mrearnshaw's Response to Dikko's Review

Written on: 03/04/2014

the customer care is is poor very poor at Leyland. They are so rude or should I say the service director will not listen to anthing you say what a terrible place for aftersales stay well away of this man

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Michaelwhittaker's Response to Dikko's Review

Written on: 28/10/2013

I agree entirely with your review. We bought a brand new Swift Kudos in July of this year, and were told upon PDI completion that all was in working order, however after five days we received a phone call from their service dept, advising that the 'fridge was not working on gas. This was rectified and now it does not work on the car 12 volt system, which we found out on our arrival in France, as you guessed all the food in the freezer was ruined. They have known about this problem, plus a problem with continual beeping coming from the alarm, since July and as of today's date 28th October and numerous, unreturned telephone calls they have still not rectified the problems

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★☆☆☆☆

“poor aftersales”

Written on: 16/06/2013 by dave99 (1 review written)

bought a caravan from campells at clifton in may it was supposed to have been serviced prior to collection when we got home we found that parts of the fridge was miissing and an external flap was missing then when we used the van up in scotland we found out the waste pipe where damaged some of these jobs have been sorted but i just keep getting fobbed off about the rest ie not returning phone calls and being fed loads of bull my ad vice is if you are buying a caravan steer well clear of… Read Full Review

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★☆☆☆☆

“New Caravan”

Written on: 15/04/2013 by 1thekraken (1 review written)

Purchased a brand new caravan on 25/01/13 drove home and parked it in the snow on my driveway and placed the winter cover on it. Approximately 5 weeks later when weather cleared, I removed cover and started to load the front outside cupboard area, when I noticed a thin 8" stress fracture in the GRP front panel. Rang Campbell's and reported the issue. I was requested to send in photos and email them in which I did. Two weeks later Campbell's stated that Swift manufacturers would not fix my van… Read Full Review

Andles1958's Response to 1thekraken's Review

Written on: 30/04/2013

I can believe your experience as I'm trying to claim back a cost that I incurred after they replaced a new sink as had to call out a mobile caravan fitter to sort a leak from them which cost me £122 to repair only two days after receiving it back from their workshop which was March 23rd 2013. We are also awaiting an authorisation code for a free Service after all the hassle and poor aftersale service they provided us since we purchased our new caravan July 2012. I am now thinking of taking legal advice and talking to the finance company as am now at end of tether as I phoned Campbells again today and am still awaiting call back. I was promised nearly 2 weeks ago that I would have my money refunded and the authorisation code for service.

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Redgolf's Response to 1thekraken's Review

Written on: 09/10/2013

They have got your money why should they bother ( that's their attitude)

well said / I am of the same opinion ..they gave us a price for our old van (2008 model) and a figure to change to buy a brand new van / sounded reasonable so was pressurised into paying the £500 deposit to hold the van / went home made a couple more inquiries with 2 more dealers just to see what was on offer and low and behold both the other dealers came back straight away with a better offer than Campbells had given us.
Both giving us an interest rate of 1.53% lower than Campbells and both offering us more for our old van ( one offered £500 more and the other £795 more) so it would be a no brainer.......But .hears the catch The £500 deposit is non refundable.....But Hey! Ho! with repayments @ £43 a month less with A N Other Dealer it makes the van £3096 cheaper over the term >> now if I factor in the £500 which I will lose it still makes the van £2596 cheaper than if I had bought it from Campbells>>>>>>>> so lesson Learnt >>>>Sign nothing till you are sure you have found the right van / Look around , get a few quotes or better still just don't buy from Campbells, you're bound to get a better deal else where

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Redgolf's Response to 1thekraken's Review

Written on: 09/10/2013



Well Said / there are better dealers around
here's how I got stung!

well said / I am of the same opinion ..they gave us a price for our old van (2008 model) and a figure to change to buy a brand new van / sounded reasonable so was pressurised into paying the £500 deposit to hold the van / went home made a couple more inquiries with 2 more dealers just to see what was on offer and low and behold both the other dealers came back straight away with a better offer than Campbells had given us.
Both giving us an interest rate of 1.53% lower than Campbells and both offering us more for our old van ( one offered £500 more and the other £795 more) so it would be a no brainer.......But .hears the catch The £500 deposit is non refundable.....But Hey! Ho! with repayments @ £43 a month less with A N Other Dealer it makes the van £3096 cheaper over the term >> now if I factor in the £500 which I will lose it still makes the van £2596 cheaper than if I had bought it from Campbells>>>>>>>> so lesson Learnt >>>>Sign nothing till you are sure you have found the right van / Look around , get a few quotes or better still just don't buy from Campbells, you're bound to get a better deal else where

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Andles1958's Response to 1thekraken's Review

Written on: 30/04/2013

By the way my comment was about Campbells at Kirkham now based at Clifton again on Blackpool Road. I must say that my experience with Campbells service centre was second to none.

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★☆☆☆☆

“Dangerous electrics”

Written on: 14/03/2013 by Blackpoolboy43 (1 review written)

We purchased a 2 year old tourer from campbells 4 years ago. Unbeknown to us they had removed the motor mover prior to selling the van. 3 months after purchase and parked on a site we heard a loud bang and burning electrics, no power. Campbells had removed the motor mover and left the power wire under the van. This had made contact with metal and shorted. This nearly caused a fire and scared my kids. Went back to Campbells.......they just said prove it! Shocking service. Never but never buy… Read Full Review

Caravanmanblackpool's Response to Blackpoolboy43's Review

Written on: 05/07/2014

I rang them for a Towbar and they sent a someone round called DMT Towbars, He screwed my cars electrics and left the car in an unroadworthy condition which later failed its MOT. It cost a small fortune to repair the vehicle and i didnt get a penny from Campbells or the person that they recommended

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★☆☆☆☆

“Caravan Show”

Written on: 14/03/2013

Went to caravan show and purposely looked up Campbells which is where we have bought everything for our van, including our van, previously. Found the ideal van for us and an offer was made to us. That was part exchange for our old van plus the balance. We went away for a brew and the dealer said come back afterwards and have a glass of wine or a drink with us. When my husband went back to say we would have the deal which was agreed and we had it in writing, he decided he wanted another… Read Full Review

Redgolf's Comment

Written on: 09/10/2013

well said / I am of the same opinion ..they gave us a price for our old van (2008 model) and a figure to change to buy a brand new van / sounded reasonable so was pressurised into paying the £500 deposit to hold the van / went home made a couple more inquiries with 2 more dealers just to see what was on offer and low and behold both the other dealers came back straight away with a better offer than Campbells had given us.
Both giving us an interest rate of 1.53% lower than Campbells and both offering us more for our old van ( one offered £500 more and the other £795 more) so it would be a no brainer.......But .hears the catch The £500 deposit is non refundable.....But Hey! Ho! with repayments @ £43 a month less with A N Other Dealer it makes the van £3096 cheaper over the term >> now if I factor in the £500 which I will lose it still makes the van £2596 cheaper than if I had bought it from Campbells>>>>>>>> so lesson Learnt >>>>Sign nothing till you are sure you have found the right van / Look around , get a few quotes or better still just don't buy from Campbells, you're bound to get a better deal else where

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★☆☆☆☆

“Potential disaster”

Written on: 20/02/2013 by Vivnut (1 review written)

Aftersales service problems from day one but the major problem being that the 3year old autocruise bought last august turned out to have a different reg number on the number plate to that on the log book.i was only made aware of this when i recieved a notice from the dvla stating my van was not listed as bieng insured on the mib database and i could be fined £1000. Imagine the panic.we finally worked out what had possibly happened.that when the van had been taken for its first mot before we… Read Full Review

Cartraderdave's Response to Vivnut's Review

Written on: 06/04/2013

Sounds like a simple mistake, a mistype on the machine that makes the number plates and bobs your uncle so it does happen with car dealers from time to time.

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