Travelzoo - www.travelzoo.com Reviews
Latest Reviews
★☆☆☆☆
“TRAVELZOO ARE A WASTE OF SPACE”
Written on: 19/06/2013 by dixie4 (2 reviews written)
I recently booked and paid for a Spa day for two with Travelzoo local deals. The deal purchased through Travelzoo was a Spa day, a birthday present for my wife and a friend. The itinerary and what was included was clearly laid out in the offer. A few days after paying and receiving the tickets I received an email to say one component part of the itinerary was not to be included. On later inspection this component part had been cleverly omitted on the tickets. There was no apology, no... (read more)
★☆☆☆☆
“No accountability, terrible customer service”
Written on: 17/06/2013 by 123Reviewer789
I bought a local deal from them that was never fulfilled. Travelzoo takes no responsibility for this whatsoever. They say they can't refund a voucher that is expired, but they sold me a product that takes a couple months to fulfill, so the voucher would be expired before I knew if I ever got the product or not. Their customer service, including the supervisors, is made up of unthinking people who just repeat whatever they heard in their ridiculous corporate training, and are neither smart... (read more)
★★★★★
“Spectacular TravelZoo Opportunity at Castle Hill...”
Written on: 27/05/2013
Castle Hill Resort and Spa in Ludlow, VT. is a rare find and treasured experience. The Castle Queen Room is exquisite with the intricate, decorative, and artistic ceilings, moldings, wood panels, antique fireplaces, furnishings, and art. Some of the decor of the Castle is original and its authenticity prevails throughout the design, architecture, and gardens. The Castle Restaurant is extraordinary with the finest ingredients, presentation,creative dishes, and attention to special dietary... (read more)
★☆☆☆☆
“I purchased a Fishing trip thru Travel Zoo with Bay...”
Written on: 21/05/2013 by jkellner
I purchased a Fishing trip thru Travel Zoo with Bay Adventures. I called the Captain within 2 weeks to schedule my trip for 3. He told me he was booked up until June but would honor the voucher I purchased. I decided on a date and text him the next day. A week later I called him to see if he recieved my text. He said he was out fishing and would call me later that evening. I never got a call and have since made several calls and emails with out any return call. I called Travel Zoo and they... (read more)
★☆☆☆☆
“Never..again!!!”
Written on: 15/05/2013
I'm so upset! I book through Travelzoo to go horseback riding and wine tasting with Saddle Up wine tours. call this # 951-297-9196 for days and left messages because on the voucher it say please call 24 hours to reserve your spot but, no one ever called me back. So i called travelzoo to fix the problem the first lady i talk to was so nice and sweet. she said they will look into it for me. receive a email a few day later saying there still looking into. i was think wow the voucher expire on... (read more)
★☆☆☆☆
“vouchers are not real”
Written on: 01/05/2013 by travelMonster2
They refuse refund your money! be careful. I have really bad experience with travelzoo, I will never use it any more. I called them this morning, spent one hour, but they refused to talk to me at last, and disconnect my phone very rude attitude. They keep pushing me to talk to the horse riding company, they try to escape from the responsibility once they have your money in pocket. (read more)
★☆☆☆☆
“I wouldn't even recommend them to my worst enemy!”
Written on: 07/04/2013 by nikkinyc (1 review written)
Bought a spa voucher for $125, but I couldn't reach the spa (nobody answering the phone), then finally got thru months later, then they scheduled me 2 months after! THEN, on the day of the appointment, the spa called to cancel. We had to do the same runaround again trying to get another appointment, but this time we were not so "lucky" because the place had closed (I found out on yelp). I contacted travelzoo, and they only offered to refund $20 even though NY state law says that these coupon... (read more)
★☆☆☆☆
“Just got problems with Travelzoo”
Written on: 15/03/2013
I was bought two vouchers from Travelzoo for three night accomodations, at a local resort, for $399 each. I tried to book the rooms yesterday and was told there was zero weekend availabilty left for the duration of the promotion. I then contacted Travelzoo to have them fix this, figuring that it must be a mistake. The following is the email conversation. Sent by me: I purchased two of these deals, one for myself and one for my in-laws, and also had my sister purchase one so we could all... (read more)
★☆☆☆☆
“Travelzoo and agents are thieves!!!”
Written on: 14/03/2013
I would have give -1/2 star if there was one. They collect your money and they ignore you--in other words they run!. I still have my voucher but unable to make reservations for the stupid ALizee restaurant; stupid [name removed], would ask you to send an email with your voucher etc; then he ignores you when you give a date and time to him. Do not sign up---travel zoo works with ALizee restaurant to ignore you----Spend your money wisely and visit any local restaurant--they deserve your money... (read more)
★☆☆☆☆
“Refunds”
Written on: 13/03/2013
Got a voucher for Christmas but could not use it as it is only Sun. To Fri. As we work night is impossible to use except Sat. Nights. My voucher was past their 7 day return policy so they will not refund or give a credit for a future date. I use wagjag all the time and they are wonderful about returns. I would never use Travelzoo and would not recommend anybody using it unless you are certain you can use it. My daughter will be out the money now and I do not think she will ever use them... (read more)
See next 10 reviews
Showing 1 - 10 of 51 Reviews
★☆☆☆☆
“vouchers that you can't redeem !”
Written on: 13/03/2013 by lazzavilliers (2 reviews written)
I bought a spa voucher with this company and telephone the place to book a date and was told we are fully booked and not taking any more bookings !!! what is the point ?? the voucher was still in the redeemable date and had not expired. I asked what I was supposed to do and was told to contact travelzoo. I paid £59 and travelzoo was offering me back £30 ! I told them I don't think so you give me a full refund. I could only get a refund back in a voucher code. I accepted that as no other... (read more)
Travelzoo's Response to lazzavilliers's Review
Written on: 14/03/2013
Good afternoon,
I am sorry to hear that you had difficulties in using your Travelzoo voucher. One of my colleagues has resolved the matter for you today.
Thank you for being a Travelzoo subscriber!
James
Travelzoo Local Deals Team
Reply to this comment
★☆☆☆☆
“base refund”
Written on: 06/03/2013
national geographic issues bought on dec 31 /2012 were not delivered . after 2 hours ofn the phone , nat geogr could not give me any refund since the money was cashed by travelzoo and they had not reddem the vouchers for me , if you are a canadian nat geogr requires travelzoo to reddem them on your behalf .... customer services at travlezoo sent me from one dept to anoher for hours .. then a specialist took the case and was going to have a new voucher for me or a refund ... this is not... (read more)
★☆☆☆☆
“Bought a voucher for fayrer house hotel lake, was told...”
Written on: 05/03/2013
Bought a voucher for fayrer house hotel lake, was told there were no rooms left, and 90 pound to upgrade. Disgusting customer service from the hotel. Contacted travelzoo 3 days ago, still waiting for a reply. The voucher does not expire until the 30 April 2013. The hotel told me it was my own fault, I should have booked earlier.!!?? (read more)
Travelzoosupport's Comment
Written on: 18/06/2013
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alice, on the Customer Support team.
Reply to this comment
★☆☆☆☆
“Rip Off Offers”
Written on: 01/03/2013
I bought before Xmas vouchers for a restaurant tasting menu in Kent however it now appears when I come to book that there is no availability for these vouchers left in the restaurant on ANY Friday night for the duration of the offer!!!! Cant get a refund as its more than 7 days since we purchased them - if id known then what i know now i wouldnt have touched them with a barge pole!!! DO NOT USE THIS WEBSITE they just repeat thier conditions of service over and over to you. I hope that the... (read more)
★☆☆☆☆
“Vacation in Limbo”
Written on: 27/02/2013 by UnhappyInNorthCarolina (1 review written)
On the morning of February 27, 2013 at 8:55 a.m., I purchased a Travelzoo voucher for the Charleston Harbor Resort in Charleston, SC. The fine print stated that the voucher would expire on March 27, 2013, so before purchasing, I viewed the Charleston Harbor's website to make sure that there were still rooms available and there were several options from which to choose. With this knowledge, I felt safe that I would be able to book a room as stated on the Travelzoo site, so I made the... (read more)
★☆☆☆☆
“ripped off on lift tickets”
Written on: 22/02/2013
We paid travel zoo for 2 for one lift tickets. The ticket voucher that we recived was only good for one ticket not two as advertised Travel zoo posted the full charge to our account, but said we would need to fix the problem through the ski resort ( which had nothing to do with it) to get the second ticket or cedit. In other words they couldn't or wouldn't delver or make it right. Go directly to ski for free, costco or other offers to get lift ticket discounts. (read more)
★☆☆☆☆
“don't buy vouchers!”
Written on: 14/02/2013 by sioux.mckenzie (1 review written)
I purchased a spa voucher for a massage, a facial,etc for a gift for my partner through thaspa in Sydney. The voucher expires in April and booking needs to be made by 8th March. After several attempts at making a booking and being told that they are booked out I have given up!! I have just wasted money on a gift that I really couldnt afford as Im a single parent on a gift that is useless!! Don't buy vouchers as they will not be honoured!!! (read more)
★☆☆☆☆
“Can't stop their Emails !!!”
Written on: 05/02/2013
I've never heard of these people and I get from 3 to 6 Emails from them EVERY WEEK !!!! When I try to unsubscribe, they tell me that they have no record of the Email that they are sending their #$%^&*& Emails to !!!! (read more)
Travelzoo's Comment
Written on: 08/02/2013
Hello,
I am sorry to hear that you have had difficulties in unsubscribing. I am happy to assist you with unsubscribing, which is done on the Travelzoo website using the e-mail address to manage subscriptions.
James
Travelzoo Local Deals Team
+44 (0) 20 3564 3000
Reply to this comment
★☆☆☆☆
“Travelzoo Local Deals Voucher Program -- Buyer Beware!”
Written on: 25/01/2013
I've had two bad experiences with this vendor. And I've found in dealing with them that Travelzoo has one of the worst customer service operations of any of these "daily deals" websites. Be very, very cautious when buying from Travelzoo. Things to watch for include . . . 1) They are famous for running "one price" specials where you supposedly get a four course meal for a given price, and so on (only you find that it wasn't delivered as described, or that the meal consists of "tasting size"... (read more)
Travelzoo's Comment
Written on: 30/01/2013
Hello,
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me,James, on the Local Deals Customer Support team at localdeals_uk@travelzoo.com or +44 (0) 20 3564 3000.
Reply to this comment
★☆☆☆☆
“Special meal rip-off”
Written on: 21/01/2013 by DoodleMum (1 review written)
Booked a so called deal at a well-known local gastro pub (George & Dragon, Burpham) and paid £35 for a 2-course meal for 2 with compl. glass of bubbly. The meal was not good, items not as described, no sauces available. But the worst thing - we were hard pushed to get to the £35 value of the voucher. When I complained I was told that if we had selected the more expensive items from the menu it would have come to a figure of £69 as quoted in the offer. No it wouldn't! There was no way... (read more)
Travelzoo's Response to DoodleMum's Review
Written on: 31/01/2013
Thank you for sharing your experience. We’d like to make this right. Please contact me, James, at Local Deals Customer Support at localdeals_uk@travelzoo.com or +44 (0) 20 3564 3000.
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 51 Reviews
★☆☆☆☆
“Stealing from Customers”
Written on: 15/01/2013
I have been a customer of Travelzoo for about three years. After my last experience I will never purchase from them again. They are stealing from their customers and when they are clearly falsely advertising a product their response is, "Our company policy states no refunds after 7 days." They falsely advertising & mis-represented their product. Here's my story if you are interested. And judge for yourself. I had bought a spa voucher to give as a gift to my wife for Christmas from... (read more)
Travelzoo's Comment
Written on: 31/01/2013
Thank you for your feedback. We can understand how frustrating that can be. I’d like to help, please contact me, James,at Local Deals Customer Support at localdeals_uk@travelzoo.com or +44 (0) 20 3 564 3000
Reply to this comment
Phoenix1902's Comment
Written on: 11/03/2013
So I responded to you on 1/31/13, but you have yet to respond to my email. Just one more way Travelzoo.com shows they don't care about their customers. Thanks for nothing.
Reply to this comment
Sioux.mckenzie's Comment
Written on: 14/02/2013
I had a similar experience and posted a review to alert customers about buying vouchers! Ashame businesses dont have any ethics anymore huh?
Reply to this comment
★☆☆☆☆
“A company with no compassion at all”
Written on: 10/01/2013 by stephelaine (1 review written)
Seems I am having the same issue as other reviewers on here. Just before Christmas (21st December) I booked 3 day spa voucher one for myself and 2 others as 40th birthday presents for my friends. Given that it was the Christmas period and everything being hectic I waited until the new year to ring the spa to book us in. Little did I know I have now exceeded the 7 days as a right to cancel for a refund. The spa do not have any availability on a weekend and given that both my friends are... (read more)
Travelzoo's Response to stephelaine's Review
Written on: 31/01/2013
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me,James, on the Local Deals Customer Support team at localdeals_uk@travelzoo.com or +44 (0) 20 3564 3000
Reply to this comment
★☆☆☆☆
“Think I have been ripped off !!!!”
Written on: 31/12/2012
I got a voucher from Travelzoo for the fayrer hotel in the Lakes and when I tried to book the weekend dates I was told by the hotel that they had no availability otehr than the graveyard dates during the week. Spoke to Travelzoo and they said "sell it on ebay!!!" Brian from Travelzoo did not want to know. Simple facts is that I have a voucher that has cost Travelzoo pennies to issue and the hotel nothing but cost my partner £150. Think we have been well and truely ripped off !!! be... (read more)
★☆☆☆☆
“Can't book Sebel voucher”
Written on: 27/12/2012
Voucher has 5 weeks to go but you can't book.The voucher is for the Sebel Pier One in Sydney. Tried several times on the phone but couldn't get through and when finally someone answered the phone I was told it had a booking expiry and sorry you have no way of booking it now. I lost $229 dollars for a room worth $270 I have since found out! If you get ripped off try complaining to the ACCC. Maybe then they will stop ripping people off! Never again, steer clear of these voucher systems. I... (read more)
★☆☆☆☆
“Money grabbers”
Written on: 13/12/2012
Agreed that it is the consumer's fault when vouchers expire before booking, but when you have bought multiple vouchers for the same deal and stand to lose out on a lot of money, the least they could do is offer a credit, partial refund or refund. Obviously I will unsubscribe from them now that they haven't and have decided instead to simply keep my cash. Another customer lost + many more that will steer clear of this dodgy company. (read more)
★☆☆☆☆
“Do Not Waste Your Money at Travel ZOO!!”
Written on: 28/11/2012
I was denied a refund for a hand gliding voucher that I scheduled to use 3 times - each time the merchant changed the time or location (by 35 miles!) within 24-48 hours for various reasons. Since email is not embedded in my brain - it would often give me only half that by time I saw the notice. Even with these emails and all the specifics the refund was denied based on the 7 day from purchase policy. The policy should be changed to 7 days from expiration for issues like this. I will be... (read more)
★☆☆☆☆
“Do not purchase from this site”
Written on: 28/11/2012 by gos650
We were given a gift from our mother in law for a meal for two at O DE V in newcastle. The voucher was purchased from travelzoo with expirey date of 14/12/12. When we went to book the meal the tel number for the restaurant was void and the place had been taken over. When I contacted travelzoo and asked to speak to the unhelpful and arguementative manager Mark I was told an e-mail ( ONE SINGLE E-MAIL NO OTHER ATTEMPTS TO CONTACT THE BUYER) was sent on 16/7/11 which informed that the voucher... (read more)
★☆☆☆☆
“Local reviews..... Not worth buying”
Written on: 25/10/2012
All travelzoo local deals are hard to book and gain availability from companies relating to deal you buy..... I have tried and now throwing voucher away as company can never book you in? Worse for people whom work....they are the only ones whom can afford vouchers though" as bookings during week but not weekend Then travelzoo will not refund after you go aback and forth trying to book you are then outside their 7 day refund stipulations.... They know its take longer than is to email... Wait... (read more)
Travelzoo's Comment
Written on: 31/10/2012
Good morning,
I am sorry that you have had difficulty with availability when trying to use Travelzoo for your deal experience. Travelzoo can assist you with any problems that arise as we are always ensuring that the deal providers offer you with the best service. The Travelzoo team is happy to talk to you as well as corresponding by e-mail and I have included contact details below.
James
Travelzoo Local Deals Media Agent
localdeals_uk@travelzoo.com
+44 (0) 20 3564 3000
Reply to this comment
★★★☆☆
“Flax Pond Farm/pick craberries”
Written on: 09/10/2012
I've used travelzoo before and been thrilled with there results. However this time they REALLY messed up. They recomended a "local deal" of $20 for two people to visit a cranberry farm and pick cranberries. When you arive at the farm you discover that the tour is FREE to all commers and Is given by the farmer who has owned Flax Pond farm for 46 years. The tour is wonderful but remember it should have been free. The family who owns the farm is really MAD at this jerk who took our money... (read more)
★★★★★
“dos it for you!”
Written on: 09/07/2012
Great website, saves you trawling the web for great deals on holidays, entertainment packages and short breaks. All the best deals on one website. The weekly Top 20 page is well worth a visit and is updates every wednesday with fab deals. I use this website every week and would definately recommend people use it. (read more)
See next 10 reviews
Showing 21 - 30 of 51 Reviews
★★☆☆☆
“Don´t refund”
Written on: 22/03/2012 by rmar
I didn´t get a voucher in my email for a photobook and it expired three months later. (I didn´t have time for a project like a photobook at the time and didn´t realize it expired so soon). Even though I didn´t get the voucher, instead of just refunding quickly in order to keep the customer happy they only offered me credit at travelzoo, that expires in six months. If you want a refund, they only give you seven days to do it. That seems pretty demanding to me; considering that people have... (read more)
Guest's Response to rmar's Review
Written on: 16/04/2012
Hi, I’m Alastair McLean with Travelzoo Local Deals Customer Support. I’d like to make this right for you, and personally apologize for the less than perfect experience you had. Please send me an email to amclean@travelzoo.com with the name of the credit card holder who purchased the voucher forand I’d be happy to issue a refund in consideration of the poor experience you had with the merchant and with Travelzoo. If you’d like to speak to us about your experience, we’d be happy to listen. You may call me at 020 3564 3000. Thank you, Alastair
Reply to this comment
★☆☆☆☆
“Stay Away from Travelzoo!”
Written on: 20/03/2012 by Supermouse
Bought a falconry experience voucher, the company involved had only 2 midweek dates available even though it was supposed to be bookable on various dates up to 2nd Sept (and booking engine only went as far as June anyway). No reply to emails and phone was disconnected. Emailed Travelzoo who said 'sorry about that, why not transfer it to a friend or relative?' - not very good customer care and besides, what will my friends do with it if the company can't be contacted?! Fighting for a... (read more)
Amclean's Response to Supermouse's Review
Written on: 20/04/2012
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★☆☆☆☆
“Spa!”
Written on: 01/03/2012
My friend and I were treated to a spa day by our husbands for Christmas via Travel Zoo at the Spa at the Thames Club for Christmas. We have tried on numerous occasions to book this day to no avail!! They don't return left voice mails and our husbands feel had they paid on the day, we may have received better service. Our planned spa day is unbookable as the spa don't respond to voice mails or pick up their phones. As its already paid for I'm sure the Spa at the Thames Club puts us at the... (read more)
Amclean's Comment
Written on: 20/04/2012
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★☆☆☆☆
“Customer service disaster ”
Written on: 04/01/2012
Called Travelzoo DEALS customer care line couple days ago to be helped with an issue involving discounted movie tickets I purchased trough them. Had to talk to multiple reps because the first one didn't even bother to listen to my problem. After I asked to be transferred to speak to someone of her superiors, she said they're none. Then, she just hanged-off after saying to me "Good bye"! So I had to call again from scratch, where the second rep wasn't also trying to work with me on my problem... (read more)
★★★★☆
“Thank you Travelzoo!”
Written on: 10/12/2011 by Grannymac (1 review written)
I feel I must redress the balance and say thankyou to Travelzoo for resolving my problem so promptly. I purchased 2 vouchers for Hotel MaesyNeuadd in Snowdonia but the hotel refused to allow me to use them consecutively even though there was nothing to say I couldn't in the small print. After phoning the hotel 3 times in an attempt to speak to the manager who was never available I eventually spoke to someone who said he was one of the owners. This individual was rude and abrupt, simply... (read more)
Amclean's Response to Grannymac's Review
Written on: 16/04/2012
Hi, I’m Alastair McLean with Travelzoo Local Deals Customer Support.Many thanks for your feedback, it is valuable to us. Our Sale Managers work very hard to get the best deals in your local area as they ensure that every aspect of the deal is satisfactory for you.. You may call me at 020 3564 3000. Thank you, Alastair
Reply to this comment
★★☆☆☆
“Scraping the Barrel”
Written on: 29/11/2011 by kala1 (1 review written)
My friend and I purchased the spa day at the Oakley Hotel, Windsor, via Travelzoo. The offer advertised that it was available 7 days a week which was good as we wanted to go in on a weekend. When I called up (in oct), I was told that there were no Saturdays or Sundays available until after xmas. Then I requested for a Friday and to my disappointment I was told that there were none available. Then decided to go for a Monday to make it a long weekend, and once again, I was promptly told... (read more)
★☆☆☆☆
“No Customer Service!”
Written on: 06/11/2011 by Gemelli (1 review written)
I purchased a resort package from Travelzoo that went thru Condo Direct. I called Condo Direct to make all the arrangements. They were offering a condominium unit that slept 8 at a resort in Williamsburg, Virginia. I explained that my Mom was in a wheelchair, and that we needed to be on the first floor since this resort did not have elevators. I was told that all the large units with full kitchens were on the first floor and that a first floor condo would be available. When I called to... (read more)
★☆☆☆☆
“Stay away from false offers.”
Written on: 01/11/2011
Horrible company. I bought a restaurant voucher but the restaurant wouldn't honor it. I contacted Travelzoo for a refund but they refused! I am disputing the charges with my credit card company and if not successful I am taking them to small claims court. I will never deal with these crooks again. (read more)
Amclean's Comment
Written on: 20/04/2012
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★★★★☆
“When things go wrong”
Written on: 22/10/2011
I purchased a pamper day deal in March and booked the event for November. I found out by chance that the spa had gone into liquidation. When I first phoned Travelzoo the phone was answered in French which threw me a bit. I explained the situation and the person then said (read more)
Amclean's Comment
Written on: 20/04/2012
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★★★★★
“Golf Day ”
Written on: 20/10/2011
I purchase a voucher for a golf day with Seldon Park but refused to play as was wearing jeans. This was not in the small print and I had previously played with jeans in other golf courses. Marylin from Travel Zoo was extremely helpful in resolving the issue and refunding the experience. I have purchased other vouchers in the past and was always very satisfied with their deals and high level of customer service, Thank you Travel Zoo for making me feel a valuable customer! (read more)
Amclean's Comment
Written on: 20/04/2012
Many thanks for your feedback, it is valuable to us. Our Sale Managers work very hard to get the best deals in your local area as they ensure that every aspect of the deal is satisfactory for you. Im glad you had a pleasant experience with our company. If you wish to discuss your feedback further - Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 51 Reviews
★☆☆☆☆
“Travelzoo Royal Day Spa”
Written on: 17/10/2011 by travelzoounhappycustomer
I bought 2 spa day vouchers for royal day spa in Kent at £49 each. It has gone into liquidation and travelzoo are basically refusing to refund my money and have told me to claim back from the company !! Travelzoo only pay the company when the voucher is redeemed,they make their profit on unused vouchers hoping people will forget and the voucher expires. So travelzoo have my money and should refund me yet they are fobbing me off telling me to claim from the company which has gone bust ! (read more)
Guest's Response to travelzoounhappycustomer's Review
Written on: 20/10/2011
Travelzoo is very sorry that you were unable to redeem your voucher with the Royal Day Spa. To clarify the situation – Travelzoo’s Local Deal with the Royal Day Spa expired on July 1st 2011. The spa has defrauded both Travelzoo and the public as they took the pin code for customers’ vouchers over the phone, which means our system logs the voucher as redeemed. When the spa went into liquidation our records showed that all vouchers had either expired or had been redeemed. The fact that people booked appointments with the spa using their vouchers after the expiry date is not an arrangement Travelzoo was able to have influence over, and we have therefore honoured our part of the deal. We duly paid the Royal Day Spa and are not keeping customers’ money – it has been transferred to the spa which is now in liquidation. We have hired a law firm to deal with this case of fraud and are asking all disappointed customers to email us at localdeals_uk@travelzoo.com. We would like all affected parties to complete the form so we can try and get your money back from the Royal Day Spa. Please help Travelzoo to help you. We are taking this matter very seriously.
Sincerely, the Travelzoo team.
Reply to this comment
Travelzoo_Uk's Response to travelzoounhappycustomer's Review
Written on: 21/10/2011
Travelzoo is very sorry that you were unable to redeem your voucher with the Royal Day Spa. To clarify the situation – Travelzoo’s Local Deal with the Royal Day Spa expired on July 1st 2011. The spa has defrauded both Travelzoo and the public as they took the pin code for customers’ vouchers over the phone, which means our system logs the voucher as redeemed. When the spa went into liquidation our records showed that all vouchers had either expired or had been redeemed. The fact that people booked appointments with the spa using their vouchers after the expiry date is not an arrangement Travelzoo was able to have influence over, and we have therefore honoured our part of the deal. We duly paid the Royal Day Spa and are not keeping customers’ money – it has been transferred to the spa which is now in liquidation. We have hired a law firm to deal with this case of fraud and are asking all disappointed customers to email us at localdeals_uk@travelzoo.com. We would like all affected parties to complete the form so we can try and get your money back from the Royal Day Spa. Please help Travelzoo to help you. We are taking this matter very seriously.
Reply to this comment
Amclean's Response to travelzoounhappycustomer's Review
Written on: 20/04/2012
Thank you for your feedback. We’re very sorry to hear you had a less than perfect experience. We’d like to make this right for you. Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★★★★☆
“Great Deals”
Written on: 06/10/2011
Really enjoy all the great deals Travelzoo has to offer. And really pleased that Travelzoo now have a great free app for my iphone, which I have just downloaded and looking forward to making full use of at home and on my travels. (read more)
★★★★★
“First class customer service”
Written on: 04/10/2011 by TheresaG (1 review written)
We have used Travelzoo many times in the past for meals out, week-end breaks and holiday abroad and have always had a great time and found them to be value for money. On one occasion recently we booked a meal deal through Travelzoo for 6 and were looking forward to all getting together and enjoying our meal out. We booked a deal with a new restaurant opening up within the Eccleston Hotel and the menu looked great with lots of variety. However, 3 days before we were due to go, I looked on... (read more)
Amclean's Response to TheresaG's Review
Written on: 20/04/2012
Many thanks for your feedback, it is valuable to us. Our Sale Managers work very hard to get the best deals in your local area as they ensure that every aspect of the deal is satisfactory for you. I am glad you had a pleasant expereince with our company. If you wish to discuss further - Please contact me, Alastair McLean, on the Local Deals Customer Support team at amclean@travelzoo.com
Reply to this comment
★☆☆☆☆
“Travelzoo Local deal beware”
Written on: 06/08/2011 by ednalouise
I purchased a local deal spa day for two people back in February. The deal ends on 11 August 2011. I telephoned the hotel several times over a two month period and was told the only day they may be able to accommodate was a Monday. The deal clearly said between Monday and Friday. The hotel said they were totally overwelmed by the response and I should contact Travelzoo to get my money back. Two weeks later I had not received the money so I telephoned again and again, but still not... (read more)
★☆☆☆☆
“ Having booked a holiday from your site on the 13th...”
Written on: 17/07/2010
Having booked a holiday from your site on the 13th June, with Holiday Click. I have experienced nothing but problems. The Flghts were wrong. the hotel was wrong. The company Goldtrail has now now gone bust. I have had to pay again for flights to turkey. I still do not know if this holiday will take place. Do not whatever you do book with
Holiday Click. This was supposed to be a relaxing break after a long recovery from illness. I now feel sick and dont want to go. If I get there I have no...
(read more)
★★★★★
“I love travelzoo. You get some great deals on there....”
Written on: 10/06/2009 by CSmith54 (5 reviews written)
I love travelzoo. You get some great deals on there. We went on a fantastic trip to Sri Lanka and went on safari it was excellent. the 5 star hotel was absolutely lovely with an excellent spa. I definately recommended travelzoo to anyone looking to get a great deal (read more)
★★★☆☆
“ ”
Written on: 04/10/2010
We spent a week at the Aquis Blue Marine resort and spa hotel at the
Ammoudara beach in Crete, as recommended by Zoo Travel. This is not a 5*
hotel. Cleanliness cannot be faulted, bar and pool staff effecient. Food
quality very poor dress code NOT adhered to for evening meal, toaster at
breakfast worked twice in the week. Locked in ladies toilets twice
(read more)
★★★★☆
“Like that the email comes through every week with new...”
Written on: 31/10/2008 by sunnybum10 (1 review written)
Like that the email comes through every week with new offers on. Not all top 20 are great bargains but sometimes they do have great offers (read more)
☆☆☆☆☆
“How can Travelzoo put a hotel deal on there top 20...”
Written on: 26/09/2008
How can Travelzoo put a hotel deal on there top 20 deals of the week when the hotel is not even built. Just got back from Madeira where lots of people have expected a 4* all inclusive holiday to be sent somewhere completely different without prior notification or one days notice, this is not on. Do they not check what they advertise before doing so? (read more)
☆☆☆☆☆
“Whats the point of having to ring through for a...”
Written on: 03/07/2008
Whats the point of having to ring through for a special offer when you can't get through on the phone! Trying to get through to an operator. Sometimes I'm number 19 in the on-hold queue. (read more)
See next 10 reviews
Showing 41 - 50 of 51 Reviews
overview
Top 5 Travel Comparison Sites
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Trip Advisor www.tripadvisor.co.uk
98 reviews read latest review -
2. Trivago www.trivago.co.uk
36 reviews read latest review -
3. BookingBuddy www.bookingbuddy.com
32 reviews read latest review -
4. BestHotelOffers www.besthoteloffers.net
21 reviews read latest review -
5. Dealchecker - www.dealchecker.co.uk
11 reviews read latest review
Latest Reviews in Travel Comparison Sites
-
Travelzoo - www.travelzoo.com
"TRAVELZOO ARE A WASTE OF SPACE" Read More
-
Trip Advisor www.tripadvisor.co.uk
"Review of Great Trethew Manor ..." Read More
-
Opodo www.opodo.com
"What a time waster , never aga..." Read More
-
Pronto Hotel - www.prontohotel.com
"Ideal party location" Read More
-
Trivago www.trivago.co.uk
"A fantastic holidays at Highfi..." Read More
Latest items in Travel Comparison Sites
- You are here:
- Review Centre
- Booking a Holiday
- Travel Comparison Sites
- Travelzoo - www.travelzoo.com
- Overview
Dixie4's Comment
Written on: 19/06/2013
This is a review of Castle Hill Resort it is not a review of Travelzoo