Ryanair Reviews - www.ryanair.com

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★★★☆☆
2.6 / 5
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  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

Ryanair Reviews

Ryanair is one of the leading low cost and budget airlines. Here you can read Ryanair reviews and see what other users have to say about them. If you have flown with Ryanair tell us what you think and write your review.


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Latest Reviews

★☆☆☆☆

“Staff were so unhelpful!”

Written on: 24/10/2014 by Thompson244 (1 review written)

I missed my flight with another airline. Ryanair staff told me I could not go on standby as that was their policy. I was then told there were no flights to any London airports for two days. Staff were adamant that I couldn't amend the situation by going online or phoning Rynair customer service. I managed to connect to theInternet and found that online there was seats on the exact plane she did not let me buy. I rushed back to her desk and showed her the seats , she started to organise the… Read Full Review

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★★★★★

“My view has completely changed”

Written on: 22/10/2014 by javy53 (3 reviews written)

I would like to compliment Ryan air on the changes they have made to their operations recently. When I travelled with them 2 years ago I vowed never again. Even though it was a late flight and delayed, the flight was noisy and we felt hassled about luggage and just about everything. No more. I have to say that out recent flight to Calabria provided everything we could have wanted. Pleasant, helpful staff right through from check in to boarding and beyond, comfortable, allocated seats with… Read Full Review

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★★★★★

“Excellent airline”

Written on: 18/10/2014 by Duffy451 (1 review written)

Myself and my wife flew with Ryan air to Las Palmas in September 2014. After reading and seeing this airline in the news a few times for bad reviews I thought "Was i doing the correct thing", but im so glad I did now. Service was brilliant, staff on board were brilliant. Airplane was clean and the flight arrived and left early, which is brilliant. Will be flying with Ryanair again soon. Duty free on board was very competitive, so was the food and drink prices… Read Full Review

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★★★★☆

“After being told horror stories about Ryanair.....”

Written on: 17/10/2014 by Macado5 (2 reviews written)

After being told and reading lots of horror stories about Ryanair I was pleasantly surprised on both inward and outward flights both flights were on time and the staff very helpful return flight there was a few people not very well including my daughter but the staff were very helpful under such pressure… Read Full Review

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★★★★★

“ Luton to Beziers ”

Written on: 05/10/2014

I read bad reviews before my trip so was expecting the worst I was so impressed both ways flights left on time,staff great,no issues with my hand luggage clean plane and smooth flights.well done Ryanair… Read Full Review

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★☆☆☆☆

“worst airline ever”

Written on: 25/09/2014 by ElianHood (1 review written)

Flew with Ryanair on the 13th September,from standard airport, after boarding the plaine, found our seat but had to clean it before i could sit down. the aircraft was dirty. On return on the 20th September, paid for priority boarding, which did not happen, as others who had not paid were aloud on first. Was told by the air stewards that there was no toliet paper and tissue on the aircraft, this is a basic necessity which should have been addressed. The crew did not seem to care, all they were… Read Full Review

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★★★★★

“Thank you Ryanair”

Written on: 18/09/2014 by chrisd57 (1 review written)

My daughter and I were due to fly to Alicante with Ryanair but unfortunately a very close family member passed away a few days prior to the flight. I contacted them and advised of my situation. I have been given a full refund for both myself and my daughter. The customer service has been excellent. A big thank you. I will fly with Ryanair at a later date… Read Full Review

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★☆☆☆☆

“awful”

Written on: 14/09/2014 by Love94 (1 review written)

flew with ryanair in july to tenerife, first and last time! cheap airline??? they charge you for everything!! uncomfortable, dirty , poor service and not on time! NEVER again!!!… Read Full Review

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★☆☆☆☆

“My luggage is getting fat!”

Written on: 14/09/2014 by coCastro1972 (1 review written)

I left Italy with a luggage weighing 13.8kg, which in return would have to be lighter since I have not added anything different and I wore heavier clothes too. In fact, this morning, the balance of the check-in marked 13.4kg : but the Lady at check-in started to say that it weighed too much, to be exact 17 kg, and then I had to pay extra (remember that the maximum weight is 15kg)! The chick has not even been able to explain how it was possible that the balance display would mark 13kg while… Read Full Review

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★★★★★

“Hand Luggage”

Written on: 13/09/2014 by Barbara Aimson (3 reviews written)

On our recent flight when we got to the gate we were informed that our hand luggage would have to go into the hold, we handed it in at the bottom of the aircraft steps. Rather nervous about this but found we had no need to hunt for space in the lockers, it was super not having to carry it off & we reclaimed it on the belt with our other luggage , don't think it would be a good idea if you had no other luggage. We will certainly ask it it can go in the hold on future flights… Read Full Review

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★☆☆☆☆

“Would rather fly into a storm than delay a flight ”

Written on: 12/09/2014 by HelenClews (1 review written)

Manchester to Barcelona half hour delay - set off - then went into a thunder storm near Barcelona - hit my lightening! I guess it's cheaper to risk it than delay by 3 hours in Manchester. So take all your customers to Valencia Airport where they are still in shock and upset but safe on the ground. Advise to collect baggage and coaches will be waiting. No the passengers will be waiting - for over 4 hours!!! No staff - no communication no customer care. Then we hear the aircraft took off again to… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 09/09/2014

Had two bags to check in and was told we were over weight so had to pay the extra baggage fee. 10 pounds for each kilo over, which were were 9 kilo's over. Covert that to pound and you have about 19 pounds over weight. We were given a chance to pull some items out and put in our back packs but didn't do that and paid the fee. Now the reason why I stated the rip off was because flying Delta to London our bags each weighed about 45 lbs. Yes we did buy some souvenirs but not 19 pounds worth… Read Full Review

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★☆☆☆☆

“Very dirty, on delay and uncomfortable trip”

Written on: 06/09/2014 by Phox88 (1 review written)

The seats and the floor was battered and very very dirty, on delay and incompetent crew. Very bad, i will never fly with this company in the future!… Read Full Review

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★☆☆☆☆

“Worst air line ever”

Written on: 03/09/2014 by JimStopford (1 review written)

Waited 1 hour 10 minutes after final bording time. Finally started bording. Then told that the aircraft had a technical fault so had to disembark and wait for a replacement. 1 hour later we are currently still waiting. The staff seem incompitent and have no idea what time the replacement will be here. It would have taken 18 hours to drive to Italy, I think this may have been a quicker option!… Read Full Review

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★★☆☆☆

“Try much harder!”

Written on: 01/09/2014 by 70McCarty (1 review written)

Flew with Ryanair as they had the most direct route to my destination. The check-in at Stansted was a bit of a joke, we were the last in our particular queue and for some reason the staff member left her desk with out some much as a nod. We stood there for a few minutes before someone alerted her to her lapse and she returned rather sheepishly. The boarding was a bit slow as is the norm with the budget airlines. The staff were ok on this occasion polite in the main. The flight back was worse I… Read Full Review

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Villasdirect's Comment

Written on: 01/09/2014

I had the same argument with EasyJet....! I had a small briefcase containing my laptop and everyone else had suitcases. I am 6'2" and need the legroom which is bad at best - I was absolutely furious but the crew didn't give a damn. I use points now and fly with BA - *much* cheaper if you use your points cleverly, and so much more civilised! Example : Gatwick : Nice return - Easyjet £200, BA £80 plus 5,000 Avios points - luggage, manners, legroom included - oh and a free drink and snack ;-)

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★★★★☆

“Above expectations for a budget airline”

Written on: 28/08/2014

First flight with Ryanair having previously used BA / BMI and expecting that a low cost airline would offer lower quality and service. However I was pleasantly surprised. The bad points :- Leg / Arm room. Not being able to print boarding card before 7 days (i.e. before you leave UK if travelling for more than 7 days) unless you pay for prebooked seats (see tip below). Extortionate price rises in school holidays. The good points :- All flights on time. No check-in delays. (extra desks opened… Read Full Review

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★☆☆☆☆

“Rip off airline and rude rude rude!!!!!”

Written on: 23/08/2014 by Lucasto228 (1 review written)

Never queued up so long in all my life to check bags in. staff are so busy looking to see what they can charge people for whilst being so rude! We checked in on line whilst on holiday for our flight home but couldn't print boarding passes so were told we had to pay, she gave us same seats we were allocated on line so they clearly know you've already done it, Then you queue for half an hour for the privilidge of paying only to get a closed sign just as you get to the window which sheilded the… Read Full Review

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★☆☆☆☆

“Rip Off Airline”

Written on: 15/08/2014 by HoldenReid (1 review written)

Do not choose this ever choose this airline no matter how inexpensive your ticket may seem to be. I say seem to be because they will find a way of getting you with your suitcases… Read Full Review

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Rhodes169's Comment

Written on: 20/08/2014

Yes, true, but you know this before you book. Play by their rules and you'll get cheap affordable flights!! I know - I've flown with them all over Europe.

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★★★★★

“Brilliant customer service”

Written on: 05/08/2014 by Thomas1976 (1 review written)

I must say all I hear are bad reports about ryanair, I fly with ryanair all the time and 1 have to say they are brilliant,but I must mention David & vasco on a flight to girona. They couldn't do enough for us. Will always use ryanair x… Read Full Review

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★★★★☆

“Staff can be rude but flights are efficient!”

Written on: 28/07/2014 by Adairma1960 (1 review written)

Ryanair staff are not always charming! However, the flights are regular, efficient and on time (most of the time.) Sometimes the lack of common sense applied by Ryanair is grating. If my small bag fits inside the large bag, it is lots of faff to take things in and out, however, I do see that the rules need to be followed!… Read Full Review

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