CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.4 / 5
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91% of users recommend this
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Latest Reviews

★★★★★

“Excellent Product and Sevice!”

Written on: 20/09/2016 by Gianna319 (1 review written)

Staff are excellent from start to finish. The product itself is outstanding. Would recommend!… Read Full Review

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★☆☆☆☆

“Avoid CR Smith and save time and money ”

Written on: 19/09/2016

Avoid CR Smith and save time and money. CR Smith in Scotland, sold to me as the best, highest quality replacment windows by the salesman, assured over and over that they were installing planitherm A+ rated glass, even after the windows had been installed they wrote, it is planitherm glass, until I proved it was not, then they said its the same as Planitherm glass. I insisted I ordered and was sold / bought planitherm glass, finally they admitted it was not what I bought, but was the same!!… Read Full Review

Christian122's Comment

Written on: 23/09/2016

Similar experience, started in 2014, still unresolved despite many many visits. I commissioned an independent report which supports sub standard work , in many areas. Too long to list. and that's what could be seen.

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★★★★★

“double glazed windows with oak surround and sills”

Written on: 17/09/2016 by 276Reeves (1 review written)

Time was taken to make sure the windows were measured up correctly and that we understood about the product. the work was done efficiently and to a very high standard. Any problems like plaster coming away with the old windows, was quickly put right. All the workmen were very efficient and friendly… Read Full Review

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★★★★★

“Excellent Windows . Very expensive but worth every penny.”

Written on: 16/09/2016 by Reillyse268 (1 review written)

This is the second home we have had Windows and doors installed by CR Smith. Excellent quality, second to none. Their staff are very professional and very helpful. When a repair needs done, nothing is a proble. Still need a couple of Windows replaced in my home , and will definitely be using CR Smith. Would recommend to all. The oak facings and windowsills are beautiful… Read Full Review

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★★★★☆

“Expensive but good backup”

Written on: 16/09/2016

I had 4 windows replaced. At my request the job was spread over 2 visits to facilitate furniture storage in the affected rooms. For some reason this had to be treated as 2 contracts which seemed totally unnecessary. On day 1 the wrong glazing units had been fitted to the frames. The frames were installed and the glazing units replaced the following day when the 2 remaining (altered) windows were installed. In the course of installation extraneous accidental damage to wallpaper occurred -… Read Full Review

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★★★★★

“Very pleased with both the product and the service”

Written on: 14/09/2016 by ClaudiaSpencer (1 review written)

Have used the company at two different times and both times the service was absolutely brilliant: they came when they said they were coming, did what they were supposed to do in a very efficient and pleasant manner. The quality of the double glazing is very good; even the kids have noticed a difference in how the outside noise is no longer audible once the windows are shut. Also very good for keeping heat inside. It was quite an expensive repair but the salesman was most helpful explaining all… Read Full Review

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★★★★★

“New external doors”

Written on: 10/09/2016 by 129Hunt (1 review written)

The fitters were extremely courteous, polite and very efficient. The standard of their work was excellent, they were very thorough in all aspects of the work,,including cleaning up at the end of the work… Read Full Review

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★☆☆☆☆

“Worst customer service ever! Big let down! Ignored my...”

Written on: 02/09/2016 by MichaelMcCready89 (2 reviews written)

At first i thought they were a good professional company. Salesman was good, showed me the products and explained everything clearly. We came up with a deal eventually over the phone and texts. Salesman came out, signed all the paperwork and done the finance agreement (credit check done and accepted). I paid the deposit and was told to expect a phone call in a few days for the surveyor. This is when it all went wrong!.......... Waited 9 days without any word. Called and called the office and… Read Full Review

Cr_Smith's Response to MichaelMcCready89's Review

Written on: 05/09/2016

I am very concerned by the issues you are facing. Could you please email me with your details and I will follow up with our installation team.

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Cr_Smith's reply to Cr_Smith's Comment

Written on: 05/09/2016

Dear Mr McCready, I notice that the email address I added has been removed. Our sales operation team are aware of your situation and we wish to rectify this. If you have yet to hear from us please can you contact our head office.

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★★★★☆

“Windows replaced quality and finish escellent ”

Written on: 01/09/2016 by Craik (1 review written)

We now have had CR Smith 3 times the first being many years ago probably the 80s, when double glazing took off . Disaster is all I can say , contract workmen and men who didn't know what they were doing !!!!!!!!!!! Why did we have them back 2 years ago . This was a recommendation from my sister as she was delighted with her windows and couldn't praise the workmen enough. We took the chance and no complaints . Salesman, guys who did the job excellent and I was totally pleased . No mess… Read Full Review

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★★★★★

“best company around”

Written on: 17/08/2016

c.r.smith installed our windows over 13 years ago and they are as good as the day they were put in, so when it came to new doors it was a no brainer. back and front doors were installed effortlessly and within the time frame given, the workmen were polite, tidy and very professional, the end result like our windows is just brilliant. not only do they look good, our house is now so much brighter and totally draught free, with i would imagine quite a saving on our fuel bills. i wouldn't hesitate… Read Full Review

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★★★★★

“double glazing replacement windows”

Written on: 14/08/2016 by GeraldMacKenzie1958 (1 review written)

The star rating applies to all aspects of the job carried out. … Read Full Review

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★★★★★

“Faultless from start to finish”

Written on: 12/08/2016 by lynnlexie (1 review written)

I just wanted to write and express my complete satisfaction with the work carried out on the 5th August. The two men arrived promptly and were very pleasant and efficient, completing the work within the hour. It is a pleasure to do business with a Company like yours. Thank You. … Read Full Review

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★★★★★

“Replacement windows review”

Written on: 11/08/2016 by maureenvilliers (1 review written)

Windows were replaced in living room and bedrooms. They are unusually tall windows but the installers completed the work in good time with minimum of fuss and left no mess behind. The wooden surrounds were waxed on the appointed day and instructions given for future care was given. I am very pleased with the overall effect and the heat retention has been excellent… Read Full Review

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★★★★☆

“Efficient joiners”

Written on: 04/08/2016 by whiskygirl (1 review written)

I have a double squad on the first day to install my windows, so they cracked on in great style. Finished almost a day early. Finishes to the wood surrounds by the joiner, was excellent. Slight scratch on one of the windows which was (eventually) replaced… Read Full Review

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★★★☆☆

“Good engineering, administration not so good”

Written on: 01/08/2016 by KirstenChristie (1 review written)

We had a large window installed at the back of our house. The work was done in early February 2016 and we still (July 2016) haven't received our Completion Certificate. We understand that this was because the Building Warrant was not applied for in advance and so C R Smith and the City Council had to do catch-up with the paperwork. Also, the contract scaffolders did some minor damage to our conservatory and, though C R Smith have undertaken to pay all costs of rectifying this, it has still… Read Full Review

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★★★★☆

“Prompt service carried out in a fully professional manner.”

Written on: 31/07/2016

Prompt service carried out in a fully professional manner… Read Full Review

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★★★★★

“Double Glazed Windows”

Written on: 20/07/2016 by Jamaly241 (1 review written)

We had two new windows fitted to the front of our bungalow this year. The service from the first visit by the Representative to the fitting of the windows was brilliant. The colour we chose with help from the Representative complemented our bungalow. They completed the work in one day which was great and left the outside area clean and tidy when they left. We were very pleased with the service and the quality of the windows is very good. The company made sure we had all the information we… Read Full Review

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★★★★☆

“Stunning ”

Written on: 19/07/2016 by McKeegi158 (1 review written)

I had a front and back door fitted, the front door is stunning. The door enhances the front of the house and helps the house stand out from the crowd. The stable door at the back is not only a good looking door but very handy too. I can open the top half of the door, letting in fresh air but also keeping the animals in or out depending on what we are doing. The reason I didn't not give 5 stars is the time that it took to get the doors in… Read Full Review

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★★★★★

“Review of CR Smith windows fitted in my flat”

Written on: 19/07/2016 by DuncTamsett (1 review written)

The windows look terrific. The oak frames make the windows a pleasure to behold and the windows add as much to the rooms as quality furniture would do. They are a joy to look at. The windows were well fitted. The fitters did very good work and took trouble to find good solutions to problems that arose. The windows cost a good deal more than we could have got away with. But instead of having to live with cheap and tacky, we are able to live with quality that gives pleasure to look at… Read Full Review

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★★★★☆

“very happy with cr smith, staff are pleasant and...”

Written on: 19/07/2016 by cally3210 (1 review written)

very happy with cr smith, staff are pleasant and courteous, they carried on working when weather was horrendous and work was completed quickly and tidily… Read Full Review

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