When I first took out my insurance they were reasonably positive but had no mention of cancellation fees etc. Unfotunately for me my vehicle engine broke so I sold it for spares or repair. I still had over 3 months on the policy so contacted them to swap vehicles and add my new car. This is when I was told that they could not as my old vehicle was on a 4 x 4 special insurance. Then then told me they could refund the 3 months on a 12 month policy but their price was 1 third higher than all other brokers, i.e £740 as opposed to £500 with Hastings, They then told me that they would take off the amount of refund that I would get from my other policy which would bring the cost down by £73. This still made them £178 more than the lowest and a good £100 to £120 than the average. I decided to cancel and go elsewhere . WHen I cancelled they sent me an email back saying that as I had cancelled after 8 months they would not refund me any money. My original insurance was just under £400 , meaning that these rip off merchants have cancelled my insurance and kept my refund which they had told me prior would be a discount of £73. Do not use them if you think you may have to cancel as they will keep your money.I feel totally ripped off. Rip off Britain again these insurance companies are as bad as the banks. Oh and while I had insurance through them Imy vehicle was hit while parked , I made no claim through them but persued it through a solicitor but they still marked it on my insurance which means my policy has gone up , totally useless company , be warned !

When I first took out my insurance they were reasonably positive but had no mention of cancellation fees etc. Unfotunately for me my vehicle engine broke so I sold it for spares or repair. I still had over 3 months on the policy so contacted them to swap vehicles and add my new car. This is when I was told that they could not as my old vehicle was on a 4 x 4 special insurance. Then then told me they could refund the 3 months on a 12 month policy but their price was 1 third higher than all other brokers, i.e £740 as opposed to £500 with Hastings, They then told me that they would take off the amount of refund that I would get from my other policy which would bring the cost down by £73. This still made them £178 more than the lowest and a good £100 to £120 than the average. I decided to cancel and go elsewhere . WHen I cancelled they sent me an email back saying that as I had cancelled after 8 months they would not refund me any money. My original insurance was just under £400 , meaning that these rip off merchants have cancelled my insurance and kept my refund which they had told me prior would be a discount of £73. Do not use them if you think you may have to cancel as they will keep your money.I feel totally ripped off. Rip off Britain again these insurance companies are as bad as the banks. Oh and while I had insurance through them Imy vehicle was hit while parked , I made no claim through them but persued it through a solicitor but they still marked it on my insurance which means my policy has gone up , totally useless company , be warned !

When I first took out my insurance they were reasonably positive but had no mention of cancellation fees etc. Unfotunately for me my vehicle engine broke so I sold it for spares or repair. I still had over 3 months on the policy so contacted them to swap vehicles and add my new car. This is when I was told that they could not as my old vehicle was on a 4 x 4 special insurance. Then then told me they could refund the 3 months on a 12 month policy but their price was 1 third higher than all other brokers, i.e £740 as opposed to £500 with Hastings, They then told me that they would take off the amount of refund that I would get from my other policy which would bring the cost down by £73. This still made them £178 more than the lowest and a good £100 to £120 than the average. I decided to cancel and go elsewhere . WHen I cancelled they sent me an email back saying that as I had cancelled after 8 months they would not refund me any money. My original insurance was just under £400 , meaning that these rip off merchants have cancelled my insurance and kept my refund which they had told me prior would be a discount of £73. Do not use them if you think you may have to cancel as they will keep your money.I feel totally ripped off. Rip off Britain again these insurance companies are as bad as the banks. Oh and while I had insurance through them Imy vehicle was hit while parked , I made no claim through them but persued it through a solicitor but they still marked it on my insurance which means my policy has gone up , totally useless company , be warned !

Gave me a good price when I got put through by Call Connexions but when I tried to check their policy details they tried baffling me with waffle. New car replacement in the 1st year! (Except my car is 4 years old) Repairs up to 60% of the value of my car! (Like with ALL Insurers?!) I called to check my excess and they told me my £100 voluntary (but there was an additional £200 compulsory on the paperwork) I asked if a courtesy car is included and was told yes, then found out it's only for 14days. I asked if my no claims bonus was protected and they eventually told me no, but tried to explain that I didn't need to have it instead. When they added it onto my quote it put the price up to the same as everyone else! Their claims line is on an 0845 number, not the freephone number that you call for their sales team. After all the discrepancies I've seen I'm not happy.