Spotify - www.spotify.com Reviews

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★★★☆☆
3.2 / 5
59% of users recommend this
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  • Quantity Of Music

  • Ease Of Use

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Failed to stop charging me after cancellation”

Written on: 17/10/2014 by DamariHoward (1 review written)

I cancelled my account in the second month of using their service but to my dismay I find this month that my account wasn't cancelled and my account was charged another £10. Will never ever use Spotify again unless a refund is prompt… Read Full Review

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★★★☆☆

“Great product! Horrible customer service.”

Written on: 14/07/2014 by Shayna1969 (1 review written)

I love using Spotify and am sad that I can't support them any longer in good conscience. My account was hacked and the password changed. I was able to cancel the subscription to premium but I'm trying to work with Spotify support group to get my password reset and me back into my account. This company does not have a support group phone number! They prefer if you use a web form for support requests that you can access from within your account! But what if your account has been hacked and you… Read Full Review

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★☆☆☆☆

“The Worst Customer Support of Any Company Ever”

Written on: 26/04/2014 by 1984Batchelor (1 review written)

Not bad when it's working ok, but when it stops working or you need something like a password reset, dealing with their Customer Support is beyond a joke. Community Owners happy to be "making sure your problem is now in the correct hands". Really? In whose hands was the problem placed initially? Did you give it to Bob the Builder to see if he can Fix It? I really hope this company goes under. No-one, and I mean NO-ONE should have to put up with Customer Service this bad, ever… Read Full Review

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★★★★★

“Its amazing!”

Written on: 27/10/2013 by MichaelFindlay (3 reviews written)

I was a free user of Spotify until I finished Univeristy, after leaving and getting a job I thought why not pay and get rid of these damn adverts. Service is great, I currently have the streaming unlimited. Never goes down, there have been the odd blips in service but other then that you have access to the latest music and great features and apps for all of £5.99… Read Full Review

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★☆☆☆☆

“DON'T PURCHASE Spotify! NOT WORTH 9.99/month!”

Written on: 04/10/2013 by mermaidofcyprus (1 review written)

This music provider is horrible! If you have any issues, you have to email them, there are no customer service agents. Spotify has a help page but none of their solutions resolved my problems and after searching other customers' reviews looks like I'm not the only one who encountered this issue! Very spotty service, constantly freezes even though my internet access is perfect and usually would skip a song and go on to the next like a haunted house. Every time I opened the application I… Read Full Review

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★★★☆☆

“Spotify Premium Not Worth the Money”

Written on: 22/07/2013 by lindsrenae (1 review written)

I used the regular Spotify on my computer for awhile, but then decided to upgrade to premium. Premium ensured no offline mode and no pausing. However, after having it for only a short amount of time, I have been not able to connect to spotify due to offline mode, and it pauses frequently. Customer service really didn't help. It was a big waste of 10 dollars a month because what it promises isn't entirely true… Read Full Review

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★☆☆☆☆

“Used their contact info, to cancel--no response-still...”

Written on: 14/05/2013 by jackstein (1 review written)

I wanted to try the 30 day free test with my ipod while in UK, but could not get any service at any of my wifi locations. Hate the requirement to go onto Facebook to cancel, but could not figure out how to do it so I used their contact email service.--Spotify impersonal email response said service cancelled, but no refund and the billing continued. Still billed two months in a row for a service I have never used. Terrible customer service and dishonest to bill when no service used, and… Read Full Review

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★☆☆☆☆

“Rude Customer Service/Product does not work properly”

Written on: 03/05/2013 by thyself1 (1 review written)

I signed up to use spotify to experience a whole new way of listening to music that is better than pandora. To tell you the truth i found myself closing spotify and going back to pandora. Ive had multiple problems with music streaming on my smart phone (songs would repeat, playlist wouldnt load, always freezes) I finally was able to contact customer service and in response to my inquiry I received an extremely rude response from one of their customer service representatives. I wish I had a… Read Full Review

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★★★☆☆

“Awesome, but not happy with new changes :(”

Written on: 19/02/2013

Spotify is pretty much the greatest thing ever! Fast easy music at access anytime. The phone app is great and is such a great tool to any yoga or fitness instructor. The only HUGE bummer/problem is spotify recently stopped letting you move songs around in your playlist from your mobile device. So you must change the order from a computer. This is a huge drawback especially for teachers that move songs to adjust playlists for classes. Myself and numerous other co yoga instructors are considering… Read Full Review

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★☆☆☆☆

“I Pay Premium ”

Written on: 09/02/2013 by lcff (1 review written)

I pay for premium which is on my computer from what I understand I should be able to have it free on my Iphone but every time I try to use it on my phone it tells me I don't have premium. So what do I not like about everything from not be user friendly to unable to change how I enter Spotify. If you want me to change how I feel about you please have someone contact me… Read Full Review

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★★★★☆

“A fantastic music choice”

Written on: 06/12/2012 by musicfan2022 (1 review written)

I recently decided to take up Spotify on their offer of a one month trial and wow have I been impressed so far. I have used the like sof lovefuilm and netflix which are movie counterparts but been unimpressed by the catalogue. This is very different with Spotify which has anything I have searched for to date. I use this as an app on my iPhone and the streaming speed is excellent, not had issues with buffering even whilst travelling through tunnels on the train. The app is very easy to use too!… Read Full Review

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★★☆☆☆

“"Spotify / Spotlight" MAC-buggy?”

Written on: 20/11/2012

I have tried a number of time to install SPOTIFY and have repeatedly run into the same issue (...and wondering if it's common or a bug in my own system). In the MAC (Powerbook) Menu Bar the "magnifying glass" to the far right is called SPOTLIGHT. The problem is WHENEVER i search for something on SPOTLIGHT ((in other words, search for ANY subject on my computer!)) - and regardless of what I choose, SPOTIFY opens and overrides my search. I love the music choices but the glitch is maddening and… Read Full Review

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★★★☆☆

“Too easy to delete offline playlist”

Written on: 08/09/2012 by Fazfarrington (1 review written)

Great app. I use it everyday, but I have deleted my off line playlist on several occasions. Far too easy to accidentally press the on/off button on the offline playlist page by mistake. Pls fix this option Spotify!… Read Full Review

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★☆☆☆☆

“Who signed me up for this?”

Written on: 11/08/2012

This charge $9.99 has been showing for several months; however, I cannot reach anyone and cannot cancel this account. I do not have facebook, and have no recollection of subscribing to this service. I do not like being charged for something I don't need or want. My only recourse now is to cancel my credit card so that no other charges can be placed on my card number. I would encourage anyone to stay away from this site… Read Full Review

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★★☆☆☆

“No refund for system problems”

Written on: 08/07/2012 by em84 (1 review written)

Sadly, they would not give me a refund for the month although the payment had not come out of my account yet (still pending). I only paid for premium to listen on my mobile device in the car. I cancelled premium and emailed about a refund because it would not play off of my mobile device and gave me the message: your license to listen offline has now expired, please go online to renew it. For two months the ten dollars was drafted out of my account, yet no music would play on my mobile… Read Full Review

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★★★★☆

“Good service”

Written on: 30/04/2012 by beho (3 reviews written)

Does what it says on the tin, no complaints. :)… Read Full Review

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★☆☆☆☆

“Spotify service review”

Written on: 28/03/2012

I opened a Spotify Premium account yesterday and whilst I have received a welcome email and a receipt for my payment I have not been able to use the service because there is a problem with my login. I have sent a query to Spotify support and the have sent a automated email back to say they will "aim to get back to me" within 3 days! So effectively I am paying for a service that I cannot use and I cannot cancel my subscription as I need to login in even to to this! What is more Spotify do not… Read Full Review

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★☆☆☆☆

“Poor Customer service ”

Written on: 04/11/2011 by Rove (1 review written)

Dreadful, Poor customer service. they are quick to take your money but takes forever to sort out your problem. Recently upgraded to a Premium account, they debited my account but not upgraded to Premium account. Dealt with their customer service, 3 of them in fact and 24 hours later and the problem still hasnt been resolve. If I were you stick to the free account, not worth the hassle… Read Full Review

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★★★★★

“Spotify”

Written on: 25/05/2011 by samspade79 (9 reviews written)

As an avid music collection I love online services that give me access to more music. Spotify is the online music system I use after moving back from the States were I used Pandora.com so I shall compare the two. The range of music on Spotify is excellent, with almost all tracks I look for, including some rare and odd stuff. However the radio option is next to useless. If I choose country I get all kinds of rock music back. If I choose alternative I get hard rock or pop. So in this respect… Read Full Review

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★★★★☆

“I started using this service 2 years ago and have been...”

Written on: 28/02/2011 by binio (53 reviews written)

I started using this service 2 years ago and have been pleased with Spotify most of the time. Choice of bands , track and genres is good however there are still bands which can not be found there eg. Metallica! Music quality is good and Spotify can bighten your boring day at work. Good thing is integration with your facebook account so you can share playlist with your friends… Read Full Review

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