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Written on: 19/05/2011
Delivery takes too long. Other websites its about 3 days but here its a week. They say they use Hermes (has a bad reputation themselves) but a man in a random unmarked car delivered mine! The clothes are overpriced for the quality they are. Why do we get such poor service now and are expected to pay over the odds for it?… Read Full Review
Written on: 13/05/2011
I have had several things from this company as they look good in the catalogue and on the site but found they are not always true to colour. I always order and pay on account so never lost any money. I had to return my last item as it didn't fit and was surprised to find they'd billed me for the return p+p. That has put me off. Other companies don't do this so they've lost a customer now… Read Full Review
Written on: 22/05/2010
Received the latest catalogue today, every item I tried to order was out of stock or sold out, and I am talking a good number of items. Why send a catalogue when you cant buy anything?!! So frustrating as I do like their designs and colours… Read Full Review
Written on: 06/04/2010
I would like to say that Bonprix kept their legal promise
and refunded me and it didn't take that long but it was tedious. You need to apply for a refund by post and first wait for them to send you the form.
Phone them to keep on top of it. Staff were friendly and sincere. So that is a positive for Bonprix.
The only reason I asked for a refund was because their courier service never delivered my parcel and claimed that they did. I had to dispute this.
The lost parcel ( wherever it was) was… Read Full Review
Written on: 06/08/2009
I bought a maxi dress in June it looked beautiful,when it arrived it was not as i expected so i returned it. It is now August and i am still waiting on my refund. I have been shopping with Bonprix a few years and the only problem is when you make a return, the refund takes forever. I will think twice before making future orders… Read Full Review
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