I said in a complaint last year that if they continue to treat customers like they do they won't have a business left. This is nothing to do with the recession as places like Currys and Argos are still going strong. Why? Simple because they treat the customers decently, fairly and with dignity. Good riddance.

My American style Fridge arrived Broken. The Samsung engineer had not heard of the comet auction website. He said that my warranty was invalid due to it being tapered with/already unsuccessfully trying to fix it. After 2 weeks of no frigde. I was told that the fridge could have been broken, while being put into safe/shop mode. The fridge was eventually fixed with no charge

I bid and won a dual fuel oven for £245 plus the cost of the delivery. £270 all in for a reported £600 cooker. Seems OK as the scratches and dents on both sides are not an issue as they won't be seen when installed in the kitchen. I got the email to say I won, so logged on and paid with my credit card. Good times! I later got an email to say that my order has been cancelled and to contact them to find out why. I rang the number and sat on hold for 15 minutes before being told that they couldn't help me as its the main comet number and they don't deal with the clearance items. They did give me the [email protected] email address though. So I emailed them and was told by Kirsty in their customer services that my card was declined and to ring my bank. So I rang my bank and questioned why my card was declined. They informed me that it wasn't declined at all and they had cleared the transaction. I then replied to the previous email stating this. After waiting a couple of hours I got another reply saying I had actually failed Comets security checks, but could not be given any more details why. I had to email to see if I could even still buy the oven then as it still just stated cancelled. I opened an enquiry on the account on the website too which was promptly shut with no resolution. I was then told that I should try and pay again but they couldn't guarantee I would pass this "security check" again. But, there was nowhere for me to pay as it still just said cancelled on my account. I finally got an email saying that because 24 hours has now passed it has been offered to the next highest bidder. What a load of rubbish that it gets offered elsewhere when the payment failure was all on Comets side. I read all the T's and C's and stuck to my side of the contract when I entered by bid and tried to make a payment. What a waste of time and effort.... Will never buy from them again, not just the clearance site either.

After several negative outcomes using this site I have had enough. My latest experience involved bidding for a double oven on which I was outbid after the time had expired on the website. To add insult to injury Comet have just informed me that my bid is now successful as the winner did not complete the purchase within 24 hours. I have declined the purchase because the oven is being offered at my highest bid of £200. However, the person who failed to complete had been bidding against me since my bid of £165 and I believe that this is the price I should have been offered. How can you trust Comet if one person can just keep bidding you up with no intention of carrying through the purchase. No doubt the item will be placed in another auction. I have read numerous reviews about Clearancecomet and would rather pay more for a perfect item, boxed with full guarantee and decent after sales service. I have awarded one star as this is the minimum but it is not worthy of any score.

Last week I successfully bid for a gas cooker and at time of payment opted for connection and disposal of the old cooker. Two days later a message is left asking me to call to arrange delivery. The next I call back and deliver is arranged for 4 December. Later that day I got another call saying that the delivery couldn't be done until 12 December. Three calls and no mention that gas or dual fuel appliances could not be delivered to London. About midday today I received a call informing me that Comet neither deliver or install gas appliances to London and that they would refund the amount paid but that I would have to wait a couple of weeks for a refund (while of course they collect the interest on my money). Frankly I don't believe Comet as the acceptance of the bid by the site and the subsequent phone calls suggest that even their own staff don't know that this is the case. It should have been clear to them that the delivery and installation could not have been made if this is situation. I have emailed them asking to inform why they don't deliver and install gas appliances in London and what items they do actually deliver to the area. And further, why is this information not on their website so bidders don't waste time bidding for items that can't be delivered or indeed picked up by the purchaser. I do not expect an answer There is little doubt that Comet Clearance have breached their contract with me and also that they their website is misleading in that it omits to mention the London delivery ban. But as always the cost of pursuing the matter legally outweighs the benefit - it was a £109 cooker. But I will use all other means open to me to highlight this issue. I will be contacting trading standards and any other official department concerning the misrepresentation and contractual breaches. I will also be contacting all consumer protection organisations I can identify - including 'Which' to ensure that consumers are warned about this issue. In the meantime I urge consumers to take great care with this site. First check retail prices for the item before bidding. Secondly never bid until the last few seconds when you really know whether or not you are getting a bargain as I tend to believe that Comet-auctions do have dummy bidders who run up the prices if bid after bid goes in. I picked up on this one after my first attempt to buy something. And ensure that the item is unpacked and carefully checked against the condition report while the delivery team are still there. This whole process has been a considerable inconvenience in terms of time for me but I do not being conned. I think this organisation needs to get its act together or return to the clearance warehouse model in which at least the item can be shown to exist, its condition accurately assessed and the price set. I somehow can't help but agree that this site is set-up to trap unsuspecting consumers into paying more than they should for damaged goods.

totally agree with reviews, comet used to have a scratch and dent warehouse in glasgow which is now closed as everything is now on their comet clearance site as they make so much more money scamming people. I recently tried to purchase a fridge freezer and same person kept bidding on like 20 different fridges (why would you need 20 fridges) everytime you put a bid you get outbid 5 mins later. Comet is definetely using fake accounts to up the prices i.e fridge that retails for £479.00 went for £380 not including delivery of another £30 it had 3 dents in the front (why the hell would you pay £410 for a fridge thats all dented and also had scratches to both sides(currys was actually selling the same fridge for £450 plus 10% off), check the site and the bidders its the same people now I wouldnt touch the site and also wouldnt shop in the place

Guys, Though you get a bargain sometimes be aware if you have any issue with your appliance (like my case) you'll not get anywhere!!!! I received my fully integrated washing machine without water connection pipe and no fixing pack to apply the door. Guess what 2.5 weeks of trying to get someone to call me to report this I had to purchase it myself through the manufacturer. So if I paid £257.00 for the appliance then £13.00 for the water connection pipe and £59.00 for the hinges you tell me what bargain is that??? Just unnecessary stress and agrovation. I will never ever buy from them again and never even suggest to anyone buying! Stay away from Comet! Use Appliance Online instead who provides good value and service is absolutely 100%! Big fat massive NO TO COMET!

I bought a fridge freezer in October 2011 from the auction website. It was not delivered on the day they said it was going to be and their delivery man and customer services advisors were rude and unhelpful to me after I waited in for 12 hours for the delivery. It was delivered later that week but broke down 30 days after delivery and it took numerous calls to their premium rate number and emails to their managing directors office to get it fixed. Five weeks after the fridge was repaired it broke down AGAIN (same problem). I have contacted Comet who are arranging for an engineer to come back. I have to take another half day off work. The phrase should have gone to John Lewis rings in my ears! Do not use Comet unless you want to risk endless hassle and have to pay a premium phone line for largely shoddy, slapdash customer service.

This only has stars as i cant give NONE!!! .............. Purchased a Indesit Condenser Dryer at a good price. I have just moved house and was happy I managed to win. I paid for the item but was informed it was unauthorised by my bank looked at my funds and thought strange money was there but now it not so tried again to get the dryer ordered but gain was unauthorised by my bank (So Comet Said!!!!) I called the bank to ask why I had no funds and I was getting unauthorised to purchase my goods to which the bank replyed there has been 2 transactions with authorisations codes to comet they have indeed taken money for your items and I then needed to call comet for them for finalise the order. Of couse comet blamed the bank and said they have it in a holding account and are not giving the money to comet............... Load of rubbish it is all lies so between bickering between my bank and comet the time lapsed and I was unable to get the dryer to which comet blamed me and my bank. I could have bought the dryer with the phone calls alone and now I have to wait 4 to 5 days to get the 2 payments comet took!!! Totally shocking customer service they getting paid to lie and have a superviser who is as much use as a chocolate fire guard!!! would help if they knew their jobs!!!! Never Again

I gave them one stay only because you can't give no stars!! Bought a gas cooker via the auction website. It was a reasonable bargain. However when it arrived it last Monday (November 28th) (a) it looked nothing like the picture and (b) the glass door on the grill was smashed Having got rid of our old cooker already we couldn't send it back and wait in hope to find another for the same price - we might have been waiting months - so they said they would send someone out to fix it the following friday. On friday, no engineer and no communication from COMET. After spending 40 mins on their helpline (at our own cost!) we were told someone was coming today. Surprise, surprise it was another no show. An engineer did call, but only to find out the model number so he could ORDER the part (which will take 5-10 working days) and AFTER that will schedule a visit to repair it. (Pity this wasn't done 1.5 weeks ago when they broke it....!) We have two small children, and are fast approaching Christmas and I am now seriously worried we will have no functioning cooker on the day. I feel as though COMET have treated us with contempt througout - ignoring emails, cancelling appointments without notice and generally adopting a couldn't care less attitude. I will NEVER shop with COMET again

We have bought Beko washing machine that has been described as new ex-display with a few scratches. When it arrived the scratches were more less as decribed and that wasn't a big deal at all. Then it turned out that the washing machine has been used (traces of washing powder, moist and pubic hair inside) and on top of that soon it started to make a banging noise when starting spin. After waiting two weeks for the engineer to arrived he discovered that the left dumper was completely missing of the washing machine!! Now have to wait another 2 weeks for them to get the part in stock and have it fitted! Yes, perhaps we could return it but that would be another day off for the collection of the faulty washing machine and and one more for the delivery of the new one. We have saved approx. £100 on this washing maching comparing to the brand new one but taking in to consideration all the pain we are going through with it and the limited 6 months warranty we definatelly wouldn't do this again. Waste of time and money! Avoid!

After buying an american style fridge freezer i was more than surprised to discover that the delivery crew refused to carry it up 20 steps to my flat claiming it was a health and safety issue. They wanted to leave it for my father, in his eighties!, and myself with a heart condition to carry, obviously this wasnt happening so they took it back to the depot. When i called Comet they said it shouldnt have been a problem and would look into it, 2 minutes later it changed to they wouldnt look into it and when i complained they hung up! I called agin and was promised a call back from the delivery depot first thing the next day, didnt happen. After more calls i eventually cancelled the order, they then turned up a week later with the freezer id cancelled only to take it away again. Delivery is a farce, customer service is a joke, delivery charge is excessive and for an extra £100 i can get the same item delivered free and carried up stair. Shop around and you'll be better off, financially and health wise!