Boohoo Reviews - www.boohoo.com

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“What's the big problem? Boohoo is great!”

Written on: 01/09/2014 by victoriaellis (2 reviews written)

I was reading reviews on here of Boohoo and was shocked to see all the bad reviews! Obviously it's all your personal opinion however I don't want to put anyone off of Boohoo if you have never ordered from them. Personally - I find Boohoo a cheaper alternative to other online websites, I've always received good quality, good value and good service from them. Whenever I want to order quick my one day delivery is one day delivery (unless of course a bank holiday or Sunday etc. which is fully… Read Full Review

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Boohoo.com's Response to victoriaellis's Review

Written on: 29/10/2014

Hi

I am glad you are happy with our service and would like to Thank you for your feedback

Kind Regards

Carly

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“I've ordered a couple of things from Boohoo, and I...”

Written on: 28/02/2014 by rupal2 (107 reviews written)

I've ordered a couple of things from Boohoo, and I have to say they have come very quickly. Although I did order them through Amazon, so not sure if this made the delivery quicker. The products came as described, and for the price I wouldn't complain. Overall a good experience… Read Full Review

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“Happy with Boohoo.com so far...”

Written on: 03/02/2014 by Kaiki-JJ (1 review written)

I ordered a jacket and the Boohoo site and the confirmation email informed me about that the delivery takes about 5-7 working days. I live in The Netherlands so that is fair. Sent in the order on a Wednesday and the jacket got delivered on the exact the 7th day! Good stuff. Unfortunately the jacket was too big and i had to sent it back. So i did and 5 working days later they sent a confirmation that they received the returned good and the refund was sent the day after! So how fast is that huh?… Read Full Review

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“Boohoo- Shopping Online”

Written on: 18/12/2013

As this isn't a first time buying online, I am quite aware of the scamming system going on with some online stores but I was quite amazed to find that a shop with such bad reviews could bring such quality to a product. The clothes I purchased were at a decent price, great quality, and perfect fit. The customer service was great. I would definitely recommend this to a friend. Boohoo is an amazing online store that I'm going to go back on to without hassle. It has a variety of womens clothing… Read Full Review

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“Boohoo.com review”

Written on: 10/11/2013 by Katelynxx11 (1 review written)

Okaay, so i ordered a leopard print onsie, i ordered Saturday delivery i ordered it at 6.00pm it did come on time and the quality of it is quite good, its a bit thin but i can still wear it round the house, i ordered some leggings, a necklace and a top this evening and i'll be needing it for this friday and today is sunday so ive gone through all the reviews on here and im quite worried but if i find that it is all right what they said im not going to be very happy about it... i would like to… Read Full Review

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Mona25's Response to Katelynxx11's Review

Written on: 25/11/2013

Boohoo is totally unreliable and must be made aware that they cannot take money from their customers as this is in effect what they are doing and getting away with!

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Mona25's reply to Mona25's Comment

Written on: 26/11/2013

They are saying that once the goods are dispatched by them it is no longer their responsibility to ensure the goods are delivered!

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“Not as bad as people say!”

Written on: 09/10/2013 by samntonyfrench (1 review written)

Item arrived as described on time. Only small issue, never received a dispatch confirmation email. Apart from that spot on will definitely buy again!!! I would like Boohoo to have a customer service number though to make things faster if there is a issue… Read Full Review

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“Love the items BEST WEBSITE”

Written on: 20/09/2013

I love boohoo its a great website i love all their clothes i always order from there its just the best place to get really nice clothes for reasonable prices, i would always recommend this website to any of my friends but they all order from it anyway. I love their dresses i always go to boohoo.com when i need a dress for a party or when its just really nice weather and there accessories are amazing i have never once got an item from boohoo that has fallen apart or that has been late with… Read Full Review

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Boohoo.com's Comment

Written on: 22/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.


If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Pleasantly surprised”

Written on: 02/07/2013

Goods are value for money. Not the best quality but then they are inexpensive and just what my brother's granddaughter in Australia has been asking for. I was worried about the delivery and customer service after reading some reviews.; however, I can honestly say I was treated with the utmost consideration and respect, far exceeding my expectations. The Company couldn't have been more helpful. A big Thankyou to the whole team. L. Treverton-Cooper… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Quick,trendy and very good prices”

Written on: 08/06/2013 by MOSCHINO_GIRL (1 review written)

I've ordered from boohoo around 5 times. I am at most pleased with the quick delivery(saver delivery!) and how they keep you updated via email about the status of your package. The clothes are always trendy, everyone will find what they're looking for, no matter what style you have! They're not the nighest quality but definitely more than reasonable for the price you actually pay! they always have some sort of discounts on top ( on website or found in their catalogue)which is… Read Full Review

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“Pleased with the positive experience”

Written on: 21/04/2013

I've only ordered twice from Boohoo.com. The first time I was happy with the item, so I didn't have to deal with returns/customer service etc. The item arrived very quickly too. The second time (more recently) I placed an order for three items. Again, the items arrived within 36 hours. This time, however, the fit wasn't right so I meant to return the items. However, life got in the way and I only remembered on the last day my returns would have been accepted and that was a Saturday. I still… Read Full Review

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Boohoo.com's Comment

Written on: 25/04/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are glad to hear that you have found your experience with us to be a positive one, and we appreciate the time you have taken to let us know.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo

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“Boohoo is great !”

Written on: 04/04/2013 by Beckadee (1 review written)

I ordered 2 tank tops and 2 pairs of leggings from boohoo about a week and a few days ago. I got my confirmation email about 2 minutes after placing the order with an order number, I really liked the fact they had the "track my order" option which had an estimation on what day my items would arrive and whether they had been sent out. I accidentally misspelled my address on one of the orders I had made, even though I had misspelled it, it was delivered to my correct address. The shipping was… Read Full Review

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“Love Love Love”

Written on: 28/03/2013

Ok so I personally have never had a bad experience with Boohoo! I don't know of anyone else who has either. I have used boohoo twice now for buying dresses for quite important occasions. The first time I ordered something I got my delivery within 2 days and it was exactly what I was expecting. The second time it was delivered on the third day. I had a small problem with it as it was a cut out dress and the way these were positioned meant I had to be very careful choosing a bra as otherwise it… Read Full Review

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“Im relieved and satisfied !!!”

Written on: 28/03/2013

I read a LOT of horrible reviews when i was debating buying some shoes from this website. I was afraid of the worst because I live in the USA. I wasn't expecting my package the day after i paid, i expected a slight wait. I ordered these black stiletto booties and they LOOKED 7 inches tall and they definitely were. so my fault for buying stilts but they aren't uncomfortable just difficult but the delivery wait was 11 days (delivered ON MY BIRTHDAY YAY!) so im def satisfied and relieved they came… Read Full Review

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Boohoo.com's Comment

Written on: 02/04/2013

Hello,

Thank you for taking the time to leave your feedback.
We are happy that you liked your shoes, and hope that they went great with your outfit.
Hope you had a great birthday too.
Thanks and see you soon.
Kind Regards,
Boohoo.com

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“So far I am satisfied”

Written on: 17/01/2013 by rebkey (4 reviews written)

I hope this review helps someone. I read a few myself and I must say I am a bit surprised at negative reviews especially those mentioning refunds and delivery. I recently ordered a few things on boohoo website and I have nothing but praise in regards to their customer service. My emails were responded promptly, sent emails immediately generate receipt confirmation from boohoo and then the reply comes within a few hours or even faster. Today the reply to my packaging query came literally within… Read Full Review

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Rebkey's Response to rebkey's Review

Written on: 06/02/2013

I should rename this review as now I am "fully satisfied" :) I got my return processed within 14 days of me sending the items back, that means I also got refunded within that time! So everything was perfect. Still one star less because I did not like 6 out of 9 items!
But the 3 I kept I really love! :))) So overall a good experience and no complaints!

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“No hassles”

Written on: 15/01/2013

Ordered my clothes last Monday, got them today! Clothes look exactly like they do in the picture, great quality and look nice. I think people who live a great distance away from shipper need to realise it may take a little while to receive items. No hassles, very convenient and affordable. Look forward to purchasing more items from this seller… Read Full Review

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“sorted my problem fast, fast refund and delivery ”

Written on: 19/12/2012 by linzy777 (1 review written)

I ordered two dresses off Boohoo, next day only one arrived with no mention of the other on the order receipt. But online it said it had been dispatched, good job i thought I should follow it up find out why they didn't come together, I had to message on Facebook as they have no Phone number but i didn't mind this as I hate customer service phone lines. They replied to my message within the hour and advised the item was out of Stock and a refund was going to be issued. They also gave me free… Read Full Review

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Rebkey's Response to linzy777's Review

Written on: 17/01/2013

yeah lol, I also think people are passionate at leaving bad reviews.
My experience with customer service is positive at least for now as this is still ongoing at the moment, but I did receive the refund promptly, delivery was fast and customer service excellent in replying to all my queries! :)

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“DO NOT BUY FROM HERE!”

Written on: 03/12/2012

I ordered to dresses from here for around £40. This was my first experience with Boohoo, and quite frankly my last. So it took aroun a week for them o be delivered. However when I recieved them, they were awful the maerial was cheapand shoddy. And a terrible fit. So withn two days I parcled them back up to send back. So I waited around two weeks without hearing from then, when I contacted them myself, they didn't tell me whether they had recived my returns they just told me it would take 21… Read Full Review

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Vanessa33's Comment

Written on: 05/12/2012

I totally agree i am in the same situation waiting for a refund its a never never again situation the clothes are poor quality aswell, dont know how they get away with it there quick enough to take money but not to give it back!

Did you get you refund eventually?

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Kay8812's Comment

Written on: 10/12/2012

Hi I am in the same situation also and they owe me £129 they are utterly terrible and are causing me a great deal of stress

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“worked for me!!”

Written on: 26/05/2012

Well I remembered ordering four items from BooHoo, I thought they were cheap...I brought a shirt, some shorts, a pair of sandles, and a purse! The total price came up to $55, but come to find out it was $80 in USA dolllars, I didnt pay attention to the currency so I had called the company and they told me how to convert and why it turned out to be $80..sucks buts its ok!. The shipping did take a while but I did receive everything and it was package nicely. Im glad I didn't experience the bad!!!… Read Full Review

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“I love boohoo. It's a very easy site to use. Prices...”

Written on: 13/05/2011

I love boohoo. It's a very easy site to use. Prices are great,and love love love the catwalk video option when veiwing.I will be recomending boohoo to everyone i know. The choice of clothes,and styles are very good. Check out clearance. Very trendy, not too young. All together brill!!!!!… Read Full Review

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“Bit cheaper than asos so I normally use them if I need...”

Written on: 21/12/2010 by smc85 (4 reviews written)

Bit cheaper than asos so I normally use them if I need something quick and that I wouldn't be fussed about keeping for too long. Good for vests and leggings as there only around £6. Not the most glam but does for the basics… Read Full Review

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