Boohoo Reviews - www.boohoo.com

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1.6 / 5
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“really good”

Written on: 06/02/2014 by mazzjulie (1 review written)

I orderd my dress last night and it arrived at 12 today fast delivery and the dress is lush exactly the same as on the net I would deffonatley recommend to anyone and sizes are good fitings … Read Full Review

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“bad service, good clothes”

Written on: 01/01/2014

I ordered a dress and heels at boohoo with the UK Savers Delivery which expects a 3-5 day range. However, my order came after 7 days. If I wanted my order to come in 7 days I would have had the UK Super Saver delivery! I am very annoyed that I have paid extra for the Savers when the service didn't even happen. Although when the clothes finally arrived I was happy with the way they looked and the quality of them. It's just too bad the delivery has tainted my experience with boohoo and I would… Read Full Review

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Boohoo.com's Comment

Written on: 03/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“Confused ”

Written on: 10/11/2013

I used to like it, sure the quality isn't the best, cant expect much for these prices. I am happy with most of my purchases. I have a few dresses which are in size 8, but huge - more like size 12. I hate the changed policy. Now they charge international customers 25% more! That's just plain wrong, change the shipping fee not the whole prices. I will never buy something for 25GBP if it is sold for 20GBP. Goes against me as economist :D So for past experiences I give it 3-4 stars, for new… Read Full Review

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“This dosent seem right”

Written on: 22/10/2013

I ordered from boohoo before! I live in the Republic of Ireland which on there website says 2-3 working days. It's been 5 days since I've ordered, I received an order confirmation email when I'm ordered, but it's been 5 days now and I haven't even recieved an email saying my order has dispatched its ridiculous usually I receive an email the next day saying it has dispatched and I'm getting worried becuase I need this dress for a dinner dance. I went onto track my order on the website and it… Read Full Review

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Boohoo.com's Comment

Written on: 08/11/2013

Hello,
Thank you for taking the time to leave a review for us on Review Centre. We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers. We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this. Our customer service department is open 24/7 and available to help. If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.
Kind Regards,
Boohoo.com

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“i was at the market and i saw alot of the things they...”

Written on: 14/08/2013 by Megan944Johnson (1 review written)

i was at the market and i saw alot of the things they where selling there where on the boohoo website. in my opinion you might just be better off going to the market and buy your clothes there, if you don't believe me just have a look for yourself (market in London don't about anywhere else sorry :)… Read Full Review

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Boohoo.com's Response to Megan944Johnson's Review

Written on: 04/09/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“costumer service is a live!! ”

Written on: 29/07/2013

ok so i ordered a dress and after a week i went to go track it down on the boohoo website and didnt understand their tracking status at all! Then i started looking up the reviews they had on their delivery's and got really scared, as a lot of the reviews were saying that they never received their items!! So i contacted boohoo thro email cause they dont have a number to call, which i thought was really weird, but anyways i never got an email back. So i went to their facebook page and complained… Read Full Review

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Boohoo.com's Comment

Written on: 30/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are glad that we could help you today.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“You clearly get what you pay for”

Written on: 09/07/2013

I ordered 8 items from boohoo and the delivery was quite quick and came when I expected. I was so excited when my parcel came as the clothes on the site looked so good, only to reveal the awful quality of the clothes. I ordered two pairs of shoes (size 5) and are clearly too big for me which is ridiculous. A blouse I bought is also made from cheap and tacky material and isn't even stitched properly. On a playsuit I bought the belt loop things have come off due to poor stitching and a necklace I… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us we can help you with returning the shoes that don't fit and your blouse.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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Boohoo.com's Comment

Written on: 15/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us we can help you with returning the items mentioned and refunding for you.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Alright. ”

Written on: 10/05/2013

I've bought a few products from this website. And quite honestly, if you're going to buy cheap, you're going to get cheap. The more I've paid for items there, the better the quality, I bought a varsity jacket a few years ago, and still is in good condition, and a dress which fits my figure perfectly. Although, I bough a cardigan for £20 and it started to rip on the second wear. Items I've sent back haven't been a hassle. Although, the delivery is quick if you go first class (it's only a £1… Read Full Review

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Boohoo.com's Comment

Written on: 15/05/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are glad to hear that you have found your experience with us to be a positive one, and we appreciate the time you have taken to let us know.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.
Kind Regards,
Boohoo.com Team

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“The clothes on Boohoo look really nice and the prices...”

Written on: 04/05/2013 by BetzL (1 review written)

The clothes on Boohoo look really nice and the prices are good. I ordered 11 items and the price was almost $200.00, which I thought was fantastic. Then I found out that my items would be coming from the UK. Could someone please tell me how much I will be charged for dutie and custom charges. I live in Canada… Read Full Review

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Boohoo.com's Response to BetzL's Review

Written on: 08/05/2013

Hi,

Thank you for taking the time to leave a review for us. As stated on the website all orders under $18 CAD will not be charged any customs or import duties. Orders $18 and over will be subject to custom charges, which must be paid by the customer. Unfortunately, we can not say how much this would be, so we would direct you to your local customs website. I am sorry that we could not give you the information you needed this time, but again, thank you for taking the time to leave us a review.
Kind Regards,
Boohoo.com team

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“Not too such”

Written on: 28/04/2013

The worst thing about boohoo is the fact that they do not have stock! There are absolute no size 8 clothes always sold out. The clothes are not amazing quality when you do find something that fits but I have recently brought a top and it was nice although it was a bit to big. Also It seems like the prices have gone up! I first used this website a few years ago and everything seemed cheaper, now the prices have gone up you would expect the quality of clothing to be better but no… Read Full Review

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Boohoo.com's Comment

Written on: 01/05/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo

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“If it wasn't for the fake "free" delivery...”

Written on: 19/04/2013 by StyleMonster (1 review written)

I have ordered through BooHoo 3 times already and am fairly happy with the quality of the items. Apart from small differences in the colour, I cannot complain at all. The delivery is also within the expected delays. However, please pay attention if you're from Europe. They have advertised their "Free" delivery but unfortunately, if you make a simple price conversion, you will see that is not the case. I wouldn't have noticed this fact myself, if the website didn't switch automatically the… Read Full Review

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Boohoo.com's Response to StyleMonster's Review

Written on: 23/04/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo

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“WHAT ARE THEIR SIZES LIKE? ”

Written on: 18/04/2013 by houba1313 (1 review written)

hey guys! i placed an order LAST MONTH when it was supposed to be here three weeks ago and it's still not here yet but that's cool.. I live in Canada, would anyone be able to compare how are boohoo's sizes like to a store in here? cause like for example, i feel that forever21 have their sizes a littlee bit bigger than for my regular "Small" sizing. I want to purchase a dress and they say that its bust is 37cm in UK size 8 and CAN size 4, can anyone tell me what breast "cup" would this be… Read Full Review

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“must read this!”

Written on: 08/04/2013 by amy1smith (1 review written)

Hi I've just purchased my order and I'm glad to say its how I wanted it to be although it was a bit late and the size is not a normal size 8 this is much more smaller. Overall I was happy with it but can I just say I love the kate embellished scuba skater skirt but sadly they haven't got my size so could you please please please put some more in please!!!! Thank you! (Can you put them in quick)… Read Full Review

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Boohoo.com's Response to amy1smith's Review

Written on: 16/04/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Delivery is ridiculous! ”

Written on: 29/12/2012 by AbbeyH96 (1 review written)

I ordered a nice dress for new years eve from Boohoo.com and this was on the 15th of December. I paid for delivery within 4 days and now its the 29th and still nothing! Its pathetic. I emailed them and they said that I had to give it 7 days but its been 19! I'm not ordering from them again as my friend had to wait 3 weeks for a pair of shorts. If you do order something give it a year in advance as it will take forever to arrive!… Read Full Review

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Boohoo.com's Response to AbbeyH96's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Could do better”

Written on: 16/07/2012

I like the clothes cos they're a great for 6th form and fit me well but a lot of the items aren't good quality an stitching has come undone after a couple of outings… Read Full Review

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“I'm kinda nervous !!”

Written on: 14/04/2012

hi,I'm after ordering 3 dresses and I thought boohoo.com was great but now I'm extremely nervous because of all the horrible service comments !!! Fingers crossed !!!… Read Full Review

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“Good items,poor service”

Written on: 06/04/2012

Bought a few items for a total of £89 including £3.99 postage. Some of items were gorgeous but one was faulty, 2 were poor quality and one was the wrong size. They don't do exchanges, so even though i would like the faulty item to be replaced and a bigger size for the one, its not possible.silly… Read Full Review

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“Cheap,cheerful,wide-selection”

Written on: 27/01/2012

Provide a wide selection of fashionable clothing at affordable prices and quality isnt that bad (recent pippa jumper was really well made, a good fit and a nice addition to the waredrobe. Tracking of the delivery is good and each parcel has arrived on time. Clothes generally fit but i do find some tend to be generous fitting. The return process is easy - follow the step by step process. They advertise free returns, which is technically correct, however you do get charged a £2 restock charge so… Read Full Review

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“i recently ordered some items from boohoo. i rececived...”

Written on: 24/09/2010

i recently ordered some items from boohoo. i rececived a conformation letter with all the things i've purchased and the total fund i spent.
i recieved the delivery on time but when i opened it some of my items waren't there, then when i looked at the invoice it was a compltely different sum of money from what they sent me on the internet conformation.
they withdrawn the fund out of my account which was about £40 and the invoice they sent in the delivery was around £26.00 with some of the item i… Read Full Review

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“ ”

Written on: 08/06/2010


First,
Their sizing is way off, way too often for my taste. Most of the time uk8 size dressses will run true to size, but somtimes you're stuck with something labeled as uk8 but fits like uk6 or even uk 10 or 12! Totally frustrating when you live abroad the Uk and don't get free return shipping.

Second,
Once ordered a cropped jacket so I ordered one size larger, and it was still too small!! The fit was more like a kids-size.

Third,
Ordered a blazer priced 15 and a dress worth 25. 3days… Read Full Review

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