Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Boohoo - www.boohoo.com - Ask a question now

Media Gallery for Boohoo - www.boohoo.com

Boohoo - www.boohoo.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Next day delivery is a sham”

Written on: 06/12/2014 by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

Visit boohoo.com
Report this review

“No refund.”

Written on: 03/12/2014 by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

Visit boohoo.com
Report this review

“Not Happy At All!”

Written on: 14/11/2014 by Harrison139 (1 review written)

Loved the way my dress looked online. It was described perfectly as to how I wanted it to look. But when It was delivered to my door, the description was completely wrong. It didn't look like the online item at all. I ordered a Cream dress with cream embroidered pattern on top, the dress that came to my was YELLOW... No exaggeration! Yellow, with WHITE embroidered pattern on top! It looked disgusting. I understand that, you'll never really know what you order until you see it in person. But… Read Full Review

Visit boohoo.com
Report this review

“weeks for refund!”

Written on: 04/10/2014 by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

hi,
i am really sorry you have not received your refund please contact us.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Incompetent cheats”

Written on: 28/09/2014 by isBeck271 (1 review written)

This is the second incident I've had with Boohoo regarding improper delivery of my items. This time the customer service contact had the nerve to ask me to go investigate whether my items were delivered to my neighbors and colleagues. They're claiming to have delivered these items a week ago. Why bother with shipping addresses if you're going to drop off my stuff with whomever you please? In essence, Boohoo sucks. … Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am really sorry to hear your parcel wasn't delivered to yourself.

Please contact us, then we can resolve this for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“What a joke”

Written on: 15/09/2014

Everybody should stay away from boohoo. Their service is an absolute joke! I ordered a pair of shoes and 7 days later I'm still waiting for them to arrive! After paying for next day delivery! Sorry no.. They came 2 days after id ordered them but when I opened the box they were completely the WRONG shoes!! The customer service is a disgrace. Having to talk to somebody over twitter?!?!? How professional... NOT. Boohoo claim that they offer delivery services from 7am till 9pm but after speaking… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,

Please accept my apology on the late delivery and incorrect items received.

Please contact us, so we solve this for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Every item that i purchased from Boo Hoo has fallen apart!”

Written on: 14/09/2014 by Mckenziek1949 (1 review written)

I had purchased 6 items from Boo Hoo and every item has fallen apart within the first or second wear. One item actually came broken and when I called there help desk I got NO help! Buyer beware!!!! It all seems to be junk to me!… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

HI,

I am really sorry to hear that the items your received was faulty.

Please contact us, where we can solve this for you,

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Warning!! I should have read reviews before I ordered!”

Written on: 14/09/2014 by JolieCrabtree (1 review written)

I was searching online for shops that had cute, solid colored skater skirts that were at a good length. Boohoo had just what I was looking for. Too bad I never got this order. I got so excited finding these perfect skirts that I failed to read all these negative reviews on this website before I did. I advise you not to purchase from this website. I placed my order on August 19th for 6-8 day shipping. I live in the US and the order tracker stated that my items arrived in the US on August 22nd… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi

I am very sorry that your order did not reach you, we would like to rectify this situation for you.

Please could you contact us and we can look into this further

Kind Regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Can't order. Persistent Issue it seems.”

Written on: 07/09/2014 by Reedg196 (1 review written)

Tried to order by all "not authorised". So many having issue and seems these reports were consistent in 2013 also. Wish I would've checked on that First instead of wasting my time. No phone. "check with your bank" is std response. Well, we ALL aren't having the exact same bank problems… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am so sorry to hear you wasn't happy about the experience you had with us.

Please contact us, where we can solve this for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Poor quality clothing/ poor customer service”

Written on: 05/09/2014

Disappointed at the quality of the fabric, but you only pay for what you get I suppose. Upon returning my goods, I haven't received a refund. I have sent several emails. when they decided to reply they said that they haven't yet received my items. I sent a copy of the receipt.....no reply.....I chased it up, was sent a stroppy emailing saying:- we haven't received your returns, please send a copy of the receipt (already done) and also said 'we would politely ask you to wait for us to… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am sorry you did not receive your refunds on time.

Please contact us, where we can sort this out for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“DELIVERY DRAMA”

Written on: 02/09/2014 by ArmaniHensley (1 review written)

I am a regular shopper with Boohoo - I like their clothing but their delivery times on their website is rubbish!! The delivery company they use let them down!! I ordered 6 tops for next day delivery on the 27th August 2014 for delivery on the 28th.. Todays date is 2nd September and I still haven't received my parcel... Numerous calls to "DX DELIVERY" numerous calls to customer services!!... They need to bin their contract with DX because it seems their drivers are incompetent!!… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi

I am very sorry that your order was not delivered in the specified timescale.

We would really like to resolve this for you, please could you contact us and we can look into this.

Kind Regards

Carly

Reply to this comment

Boohoo.com's Comment

Written on: 29/10/2014

HI,

I am so sorry you did not receive your items on time.

Please contact us, as we will be more than happy to help solve this for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 2 Comments

“False delivery advertisement ”

Written on: 28/08/2014 by Alejandroy1966 (1 review written)

Ordered a dress for next day delivery, still awaiting my parcel. Have not received no form of communication to inform me what has happened to my paid item. Worried that I have been robbed. DO NOT TRUST THEM… Read Full Review

Visit boohoo.com
Report this review

“they suck”

Written on: 25/08/2014 by Lamar187 (1 review written)

boohoo has the worse customer service ever, its unbeliever how dump they are. never will i recommend anyone to boohoo. I WILL RECOMMEND PEOPLE TO TOBI, MANGO, NASTY GIRL AND ASOS… Read Full Review

Visit boohoo.com

Vincegurney's Comment

Written on: 22/10/2014

If you want bad customer service try SAMMY DRESSES!

Reply to this comment
Report this review Read 1 Comment

“would no use again.”

Written on: 15/08/2014 by paulinemalloy (1 review written)

I ordered from boohoo as I had used once before and found the item was ok this time I ordered 3 items I did not like the quality of the items very cheap looking so I sent them back ,I have not had any word back from them and tried to email them I got a message through to say they don't accept incoming emails but they did take my order and money.so there is know email address know phone number and know word back from them and by reading other people comments I think I have had it I think I have… Read Full Review

Visit boohoo.com
Report this review

“Beware”

Written on: 10/08/2014 by IslaStephenson244 (1 review written)

Was stupid enuf not to read reviews so I ordered shoes size6 and they delivered size4. Stay away from these ess holes… Read Full Review

Visit boohoo.com
Report this review

“Worst customer service and shipping service ever!”

Written on: 10/08/2014 by EddieHayden1977 (1 review written)

Have used them a few times and their shipping is ALWAYS not on time. They take ages to answer your email back and never offer anything when their shipping is late unless you demand it. Blimin useless!… Read Full Review

Visit boohoo.com
Report this review

“bad quality clothes, they take your money and go!”

Written on: 08/08/2014 by BoBowers (1 review written)

Rubbish quality clothes, ordered next day delivery and it took 5 days to get here! Sizes are larger, looks nothing like it does in the picture, cheap clothes. They just want your money, they take it and don't care about the clothes they are giving you! don't buy from them!!!!… Read Full Review

Visit boohoo.com
Report this review

“Cheap bad quality clothes & slow delivery/returns”

Written on: 06/08/2014 by Lilliana114 (1 review written)

Clothes do not look like they do on the website in real life. Dodgy sizes and poor… Read Full Review

Visit boohoo.com
Report this review

“Don't bother wasting time and effort at this place”

Written on: 01/08/2014 by EdithRamos (1 review written)

I have shopped with boohoo for about 2 year with no real problems until this week I urgently needed a onesie for a party on the weekend. I ordered on a Monday, paid extra $10 for express in 2-3 days and have not received the item and now it is Friday night. Posties don't deliver on the weekend. So I try to look up tracking and apparently my order number does not even exist!! It seems they got the order never processed it or sent it! What a waste of time and effort. If I end up receiving it 2… Read Full Review

Visit boohoo.com
Report this review

“DO NOT USE”

Written on: 26/07/2014 by McDonough92 (1 review written)

I paid for next day delivery yet it has now been 8 days since I placed my order and I have not received the package. When you try and contact them they take 48 hours to respond and then when you reply its another 48 hours with a reply from a different person. Each time they are extremely unhelpful and useless. The company delivering the package are also incompetent as they let a neighbour sign for my package but then did not leave a note to say who has it. According to boohoo.com this is… Read Full Review

Visit boohoo.com
Report this review
overview
boohoo.com