Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
301
15% of users recommend this
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“DISGRACEFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: by gw90 (1 review written)

THIS HAS HAPPENED TWICE TO ME NOW. ITS TAKE THEM NEARLY 1 MONTH FOR A REFUND. THEY CLAIMED ON BOTH ACCOUNTS THEY HADNT GETTING MY ORDER SO I NEEDED TO SHOW THEM PROOF I SENT THEM BACK. I'M STILL WAITING FOR A REFUND WHICH MEANS IM OUT OF POCKET OF NEARLY £50.00.ITS SHOCKING THEY DONT HAVE A CONTACT NUMBER TO PHONE AS IT TAKES THEM AGES TO REPLY TO EMAILS I WOULD PREFER TO SPEAK TO SOMEONE. THEY DID ORGANISE A PHONE CALL TO SPEAK TO ME BUT THEY FAILED TO RING ME ON THE DATE & TIME WE AGREED… Read Full Review

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“AWFUL 1ST EXPERIENCE..NEVER AGAIN WILL I ORDER FROM THEM”

Written on: by ghSutherland121 (1 review written)

I returned 4 items a month ago and I'm still fighting for my reimbursement. I've attached my delivery note and postage receipt to prove I sent the items back...very annoyed. Customer service sucks. I unsubscribed from their website. They suck. DO NOT ORDER from them… Read Full Review

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Gw90's Comment

Written on:

i know how you feel, its shocking x

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“Not Happy At All”

Written on: by nmoore29 (1 review written)

If I could I wouldn't gave them a star at all. I order my bridesmaid dresses here 4 dresses they sent them out but then cancelled the order and took my money off my card. When I tried to contact them the number was disconnected and they didn't reply to any of my email. I would not recommend this website to anyone.Thanks for making the week before my wedding more stressful than it had to be… Read Full Review

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“Bad experience”

Written on: by koukla78 (1 review written)

I have order jacket on Friday and paid for the next day delivery as I needed it on Sunday. Received it on Monday (two days later) The colour of the jacket is white unfortunatelly came dirty I do not recommend it and would not buy again from… Read Full Review

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“WARNING DO NOT BUY FROM THIS COMPANY”

Written on: by kbMurphy-Alt1973 (1 review written)

NO MATTER HOW CUTE IT LOOKS, DO NOT BUY IT, FIRST IT IS NOT AS IT APPEARS, SECOND THEY TELL LIES ABOUT RETURN POLICY, THEY WILL NOT REFUND YOU AND THEY USE EVERY EXCUSE THEY CAN TO DRAG IT OUT AND THEN THEY JUST DISAPPEAR. TERRIBLE BUSINESS PRACTICES AND THEY ARE NOT REPUTABLE AT ALL. BEEN OVER 90 DAYS AND STILL NO REFUND AND NOW NO ANSWERS!!!!!!!!!!!!… Read Full Review

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“NOT TRUSTWORTHY!”

Written on:

i have returned tons of orders from other websites and NEVER had a problem. I should have listened to the bad reviews! After a month and a half since I made a return they say they don't have my package. I also had to email them several times to even get a reply. Now I'm losing 60 dollars.. so stupid… Read Full Review

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“Terrible 1st experience....will NEVER use again”

Written on: by SapphirePJ (1 review written)

Wasted an hour of my life last night placing a considerable order from sale & non sale items. Paid online £203 & order and payment accepted no issues. Received an email this morning advising payment had been refunded in its entirety ?! Then a further email saying all items cancelled as NO stock ! Why advertise them on the site ?! Utterly disgusted that I wasted my precious time. I will never use them again following this totally unacceptable 1st time experience...... Too unprofessional and… Read Full Review

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“Won't purchase again”

Written on: by 166Houston (1 review written)

I've used them before with very little to say as things went fine but it seems they've made changes to how they go about orders so once you hit purchase you can't make any changes. This is even less than a minute after hitting it by accident (I was hovering over the pay button when I noticed my address was wrong, but seems for some reason rather than moving my mouse and clicking at the address area I clicked hitting order). It's completely put me off as I tried to get hold of them asap once I… Read Full Review

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“AWFUL”

Written on: by AndreaWelsh (1 review written)

HUGE TIP: FREE RETURN OF STUFF. never again!!!!! i've ordered shoes, i thought that i could send them back if they doesn't fit, but no chance. and i'll definitely don't pay money to send them to UK. whoever decided this is mercenary. i advise everyone i know against that bad online shop… Read Full Review

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“"Nightmare working at boohoo”

Written on: by Test123456789 (1 review written)

I have previously worked for boohoo and can tell you that it was an absolute nightmare to work within the company. They have no organisational structure. do body in the business really cares and follows company polices. A company like boohoo need to look at themselves in the mirror and see what needs to be changed and this can only happen from the the top. One aspect which was really bad about boohoo was the lack of training involved to help you understand the organisation better. I would… Read Full Review

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“Bad Quality Products & Even Worse Customer Service!!!”

Written on: by Anikab4 (1 review written)

This company should go out of business. I have never known such a badly operated business! I received a gift from a friend for Xmas and upon arrival the necklace was broken. I asked to exchange it as I did not want the necklace again due to it being badly made and they kept on telling me I couldnt as they had more in stock. I eventually got them to change it for a few other items and on arrival, another item was broken. (Seriously Boohoo, do you not check the products when you send them?). I… Read Full Review

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“Definitely Would Not Recommend!”

Written on:

I bought 3 items of clothing & spent over $50 so of course got free standard postage to New Zealand. That means up to 8 days. It has now been 10 days! I have tried emailing them but have had no reply at all! My parcel says it has been in transit since Saturday the 24th of Jan, it is now Saturday the 31st of Jan! I'm not impressed at all. I wouldn't recommend this site to anyone, first time buying off here and I'm very disappointed. If I knew what was happening with my parcel then maybe I'd feel… Read Full Review

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“Worst Company ever”

Written on: by Scamed12 (1 review written)

Had to notify my Bank before I got a response from BooHoo. Even though I followed there returns policy after a Month they tell me they still don't have my return. You can't call them,only Email and they just respond with excuses. After I informed them I was notified my Bank they found my Shirt and said now it could take up to a Month to receive my refund. My Bank told me do not respond to them. If you have an experience like this call your Bank and report them that is the only way you will get… Read Full Review

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“Paid extra for next day delivery, one month later.....”

Written on: by KaylinSullivan (1 review written)

I paid extra for next day delivery on a Wednesday expecting the item to arrive on my Birthday that Friday. I waited home all day, and by 4pm my party was looming i refreshed my tracking page (for the millionth time) only to see that they had updated it on DX SECURE but not BOOHOO that my item had been "failed to be delivered".. No note through my door, nobody rang my doorbell, nothing.. So i called DX SECURE and discovered that my dress would be avalible for pick up at 6pm from Bristol. But my… Read Full Review

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“NOT TRUSTWORTHY TO SHOP HERE”

Written on: by JimmyMalloy (1 review written)

I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is… Read Full Review

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“BAD SITE!!! DON'T BUY ANYTHING FROM THIS SITE!!”

Written on:

It has been over a year and this site refuses to reimburse me for a package I never received. they directed me to go through USPS and we all know that's a dead end. This is not fair that I've spent my hard earned money to purchase an item I needed A YEAR AGO and I'm still stressing about it!! I deserve a refund. Don't buy anything from this site… Read Full Review

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“Next day delivery is a sham”

Written on: by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

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“No refund.”

Written on: by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

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“Not Happy At All!”

Written on: by Harrison139 (1 review written)

Loved the way my dress looked online. It was described perfectly as to how I wanted it to look. But when It was delivered to my door, the description was completely wrong. It didn't look like the online item at all. I ordered a Cream dress with cream embroidered pattern on top, the dress that came to my was YELLOW... No exaggeration! Yellow, with WHITE embroidered pattern on top! It looked disgusting. I understand that, you'll never really know what you order until you see it in person. But… Read Full Review

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“weeks for refund!”

Written on: by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

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Boohoo.com's Comment

Written on:

hi,
i am really sorry you have not received your refund please contact us.

Kind regards

Lauren

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