Boohoo Reviews - www.boohoo.com

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1.6 / 5
297
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“WARNING DO NOT BUY FROM THIS COMPANY”

Written on: 28/04/2015 by kbMurphy-Alt1973 (1 review written)

NO MATTER HOW CUTE IT LOOKS, DO NOT BUY IT, FIRST IT IS NOT AS IT APPEARS, SECOND THEY TELL LIES ABOUT RETURN POLICY, THEY WILL NOT REFUND YOU AND THEY USE EVERY EXCUSE THEY CAN TO DRAG IT OUT AND THEN THEY JUST DISAPPEAR. TERRIBLE BUSINESS PRACTICES AND THEY ARE NOT REPUTABLE AT ALL. BEEN OVER 90 DAYS AND STILL NO REFUND AND NOW NO ANSWERS!!!!!!!!!!!!… Read Full Review

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“NOT TRUSTWORTHY!”

Written on: 09/04/2015

i have returned tons of orders from other websites and NEVER had a problem. I should have listened to the bad reviews! After a month and a half since I made a return they say they don't have my package. I also had to email them several times to even get a reply. Now I'm losing 60 dollars.. so stupid… Read Full Review

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“Terrible 1st experience....will NEVER use again”

Written on: 01/03/2015 by SapphirePJ (1 review written)

Wasted an hour of my life last night placing a considerable order from sale & non sale items. Paid online £203 & order and payment accepted no issues. Received an email this morning advising payment had been refunded in its entirety ?! Then a further email saying all items cancelled as NO stock ! Why advertise them on the site ?! Utterly disgusted that I wasted my precious time. I will never use them again following this totally unacceptable 1st time experience...... Too unprofessional and… Read Full Review

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“Won't purchase again”

Written on: 22/02/2015 by 166Houston (1 review written)

I've used them before with very little to say as things went fine but it seems they've made changes to how they go about orders so once you hit purchase you can't make any changes. This is even less than a minute after hitting it by accident (I was hovering over the pay button when I noticed my address was wrong, but seems for some reason rather than moving my mouse and clicking at the address area I clicked hitting order). It's completely put me off as I tried to get hold of them asap once I… Read Full Review

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“AWFUL”

Written on: 06/02/2015 by AndreaWelsh (1 review written)

HUGE TIP: FREE RETURN OF STUFF. never again!!!!! i've ordered shoes, i thought that i could send them back if they doesn't fit, but no chance. and i'll definitely don't pay money to send them to UK. whoever decided this is mercenary. i advise everyone i know against that bad online shop… Read Full Review

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“"Nightmare working at boohoo”

Written on: 04/02/2015 by Test123456789 (1 review written)

I have previously worked for boohoo and can tell you that it was an absolute nightmare to work within the company. They have no organisational structure. do body in the business really cares and follows company polices. A company like boohoo need to look at themselves in the mirror and see what needs to be changed and this can only happen from the the top. One aspect which was really bad about boohoo was the lack of training involved to help you understand the organisation better. I would… Read Full Review

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“Bad Quality Products & Even Worse Customer Service!!!”

Written on: 03/02/2015 by Anikab4 (1 review written)

This company should go out of business. I have never known such a badly operated business! I received a gift from a friend for Xmas and upon arrival the necklace was broken. I asked to exchange it as I did not want the necklace again due to it being badly made and they kept on telling me I couldnt as they had more in stock. I eventually got them to change it for a few other items and on arrival, another item was broken. (Seriously Boohoo, do you not check the products when you send them?). I… Read Full Review

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“Definitely Would Not Recommend!”

Written on: 02/02/2015

I bought 3 items of clothing & spent over $50 so of course got free standard postage to New Zealand. That means up to 8 days. It has now been 10 days! I have tried emailing them but have had no reply at all! My parcel says it has been in transit since Saturday the 24th of Jan, it is now Saturday the 31st of Jan! I'm not impressed at all. I wouldn't recommend this site to anyone, first time buying off here and I'm very disappointed. If I knew what was happening with my parcel then maybe I'd feel… Read Full Review

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“Worst Company ever”

Written on: 31/01/2015 by Scamed12 (1 review written)

Had to notify my Bank before I got a response from BooHoo. Even though I followed there returns policy after a Month they tell me they still don't have my return. You can't call them,only Email and they just respond with excuses. After I informed them I was notified my Bank they found my Shirt and said now it could take up to a Month to receive my refund. My Bank told me do not respond to them. If you have an experience like this call your Bank and report them that is the only way you will get… Read Full Review

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“Paid extra for next day delivery, one month later.....”

Written on: 28/01/2015 by KaylinSullivan (1 review written)

I paid extra for next day delivery on a Wednesday expecting the item to arrive on my Birthday that Friday. I waited home all day, and by 4pm my party was looming i refreshed my tracking page (for the millionth time) only to see that they had updated it on DX SECURE but not BOOHOO that my item had been "failed to be delivered".. No note through my door, nobody rang my doorbell, nothing.. So i called DX SECURE and discovered that my dress would be avalible for pick up at 6pm from Bristol. But my… Read Full Review

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“NOT TRUSTWORTHY TO SHOP HERE”

Written on: 06/01/2015 by JimmyMalloy (1 review written)

I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is… Read Full Review

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“BAD SITE!!! DON'T BUY ANYTHING FROM THIS SITE!!”

Written on: 30/12/2014

It has been over a year and this site refuses to reimburse me for a package I never received. they directed me to go through USPS and we all know that's a dead end. This is not fair that I've spent my hard earned money to purchase an item I needed A YEAR AGO and I'm still stressing about it!! I deserve a refund. Don't buy anything from this site… Read Full Review

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“Next day delivery is a sham”

Written on: 06/12/2014 by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

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“No refund.”

Written on: 03/12/2014 by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

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“Not Happy At All!”

Written on: 14/11/2014 by Harrison139 (1 review written)

Loved the way my dress looked online. It was described perfectly as to how I wanted it to look. But when It was delivered to my door, the description was completely wrong. It didn't look like the online item at all. I ordered a Cream dress with cream embroidered pattern on top, the dress that came to my was YELLOW... No exaggeration! Yellow, with WHITE embroidered pattern on top! It looked disgusting. I understand that, you'll never really know what you order until you see it in person. But… Read Full Review

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“weeks for refund!”

Written on: 04/10/2014 by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

hi,
i am really sorry you have not received your refund please contact us.

Kind regards

Lauren

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“Incompetent cheats”

Written on: 28/09/2014 by isBeck271 (1 review written)

This is the second incident I've had with Boohoo regarding improper delivery of my items. This time the customer service contact had the nerve to ask me to go investigate whether my items were delivered to my neighbors and colleagues. They're claiming to have delivered these items a week ago. Why bother with shipping addresses if you're going to drop off my stuff with whomever you please? In essence, Boohoo sucks. … Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am really sorry to hear your parcel wasn't delivered to yourself.

Please contact us, then we can resolve this for you.

Kind regards

Lauren

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“What a joke”

Written on: 15/09/2014

Everybody should stay away from boohoo. Their service is an absolute joke! I ordered a pair of shoes and 7 days later I'm still waiting for them to arrive! After paying for next day delivery! Sorry no.. They came 2 days after id ordered them but when I opened the box they were completely the WRONG shoes!! The customer service is a disgrace. Having to talk to somebody over twitter?!?!? How professional... NOT. Boohoo claim that they offer delivery services from 7am till 9pm but after speaking… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

Please accept my apology on the late delivery and incorrect items received.

Please contact us, so we solve this for you.

Kind regards

Lauren

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“Every item that i purchased from Boo Hoo has fallen apart!”

Written on: 14/09/2014 by Mckenziek1949 (1 review written)

I had purchased 6 items from Boo Hoo and every item has fallen apart within the first or second wear. One item actually came broken and when I called there help desk I got NO help! Buyer beware!!!! It all seems to be junk to me!… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

HI,

I am really sorry to hear that the items your received was faulty.

Please contact us, where we can solve this for you,

Kind regards

Lauren

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“Warning!! I should have read reviews before I ordered!”

Written on: 14/09/2014 by JolieCrabtree (1 review written)

I was searching online for shops that had cute, solid colored skater skirts that were at a good length. Boohoo had just what I was looking for. Too bad I never got this order. I got so excited finding these perfect skirts that I failed to read all these negative reviews on this website before I did. I advise you not to purchase from this website. I placed my order on August 19th for 6-8 day shipping. I live in the US and the order tracker stated that my items arrived in the US on August 22nd… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi

I am very sorry that your order did not reach you, we would like to rectify this situation for you.

Please could you contact us and we can look into this further

Kind Regards

Lauren

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