Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
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“What a joke”

Written on: 15/09/2014

Everybody should stay away from boohoo. Their service is an absolute joke! I ordered a pair of shoes and 7 days later I'm still waiting for them to arrive! After paying for next day delivery! Sorry no.. They came 2 days after id ordered them but when I opened the box they were completely the WRONG shoes!! The customer service is a disgrace. Having to talk to somebody over twitter?!?!? How professional... NOT. Boohoo claim that they offer delivery services from 7am till 9pm but after speaking… Read Full Review

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“Every item that i purchased from Boo Hoo has fallen apart!”

Written on: 14/09/2014 by Mckenziek1949 (1 review written)

I had purchased 6 items from Boo Hoo and every item has fallen apart within the first or second wear. One item actually came broken and when I called there help desk I got NO help! Buyer beware!!!! It all seems to be junk to me!… Read Full Review

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“Warning!! I should have read reviews before I ordered!”

Written on: 14/09/2014 by JolieCrabtree (1 review written)

I was searching online for shops that had cute, solid colored skater skirts that were at a good length. Boohoo had just what I was looking for. Too bad I never got this order. I got so excited finding these perfect skirts that I failed to read all these negative reviews on this website before I did. I advise you not to purchase from this website. I placed my order on August 19th for 6-8 day shipping. I live in the US and the order tracker stated that my items arrived in the US on August 22nd… Read Full Review

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“Can't order. Persistent Issue it seems.”

Written on: 07/09/2014 by Reedg196 (1 review written)

Tried to order by all "not authorised". So many having issue and seems these reports were consistent in 2013 also. Wish I would've checked on that First instead of wasting my time. No phone. "check with your bank" is std response. Well, we ALL aren't having the exact same bank problems… Read Full Review

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“Poor quality clothing/ poor customer service”

Written on: 05/09/2014

Disappointed at the quality of the fabric, but you only pay for what you get I suppose. Upon returning my goods, I haven't received a refund. I have sent several emails. when they decided to reply they said that they haven't yet received my items. I sent a copy of the receipt.....no reply.....I chased it up, was sent a stroppy emailing saying:- we haven't received your returns, please send a copy of the receipt (already done) and also said 'we would politely ask you to wait for us to… Read Full Review

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“DELIVERY DRAMA”

Written on: 02/09/2014 by ArmaniHensley (1 review written)

I am a regular shopper with Boohoo - I like their clothing but their delivery times on their website is rubbish!! The delivery company they use let them down!! I ordered 6 tops for next day delivery on the 27th August 2014 for delivery on the 28th.. Todays date is 2nd September and I still haven't received my parcel... Numerous calls to "DX DELIVERY" numerous calls to customer services!!... They need to bin their contract with DX because it seems their drivers are incompetent!!… Read Full Review

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“False delivery advertisement ”

Written on: 28/08/2014 by Alejandroy1966 (1 review written)

Ordered a dress for next day delivery, still awaiting my parcel. Have not received no form of communication to inform me what has happened to my paid item. Worried that I have been robbed. DO NOT TRUST THEM… Read Full Review

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“they suck”

Written on: 25/08/2014 by Lamar187 (1 review written)

boohoo has the worse customer service ever, its unbeliever how dump they are. never will i recommend anyone to boohoo. I WILL RECOMMEND PEOPLE TO TOBI, MANGO, NASTY GIRL AND ASOS… Read Full Review

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“would no use again.”

Written on: 15/08/2014 by paulinemalloy (1 review written)

I ordered from boohoo as I had used once before and found the item was ok this time I ordered 3 items I did not like the quality of the items very cheap looking so I sent them back ,I have not had any word back from them and tried to email them I got a message through to say they don't accept incoming emails but they did take my order and money.so there is know email address know phone number and know word back from them and by reading other people comments I think I have had it I think I have… Read Full Review

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“Beware”

Written on: 10/08/2014 by IslaStephenson244 (1 review written)

Was stupid enuf not to read reviews so I ordered shoes size6 and they delivered size4. Stay away from these ess holes… Read Full Review

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“Worst customer service and shipping service ever!”

Written on: 10/08/2014 by EddieHayden1977 (1 review written)

Have used them a few times and their shipping is ALWAYS not on time. They take ages to answer your email back and never offer anything when their shipping is late unless you demand it. Blimin useless!… Read Full Review

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“bad quality clothes, they take your money and go!”

Written on: 08/08/2014 by BoBowers (1 review written)

Rubbish quality clothes, ordered next day delivery and it took 5 days to get here! Sizes are larger, looks nothing like it does in the picture, cheap clothes. They just want your money, they take it and don't care about the clothes they are giving you! don't buy from them!!!!… Read Full Review

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“Cheap bad quality clothes & slow delivery/returns”

Written on: 06/08/2014 by Lilliana114 (1 review written)

Clothes do not look like they do on the website in real life. Dodgy sizes and poor… Read Full Review

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“Don't bother wasting time and effort at this place”

Written on: 01/08/2014 by EdithRamos (1 review written)

I have shopped with boohoo for about 2 year with no real problems until this week I urgently needed a onesie for a party on the weekend. I ordered on a Monday, paid extra $10 for express in 2-3 days and have not received the item and now it is Friday night. Posties don't deliver on the weekend. So I try to look up tracking and apparently my order number does not even exist!! It seems they got the order never processed it or sent it! What a waste of time and effort. If I end up receiving it 2… Read Full Review

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“DO NOT USE”

Written on: 26/07/2014 by McDonough92 (1 review written)

I paid for next day delivery yet it has now been 8 days since I placed my order and I have not received the package. When you try and contact them they take 48 hours to respond and then when you reply its another 48 hours with a reply from a different person. Each time they are extremely unhelpful and useless. The company delivering the package are also incompetent as they let a neighbour sign for my package but then did not leave a note to say who has it. According to boohoo.com this is… Read Full Review

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“avoid the headache that is boohoo! NO CUSTOMER SERVICE!”

Written on: 25/07/2014 by DanielleGibson (1 review written)

Let me start by saying i have purchased things from asos, nastygal, modcloth, beggining boutique, ebay, amazon, sabo skirt, etsy, free people, topshop, gojane and many many many more online retailers and have NEVER experienced such terrible service - EVER!!! Boohoo- What a nightmare! AVOID boohoo!! at all cost! I ordered a black playsuit on a Sunday for an upcoming vacation the following week. I live in Canada and needed it asap so i chose the 3 day express delivery. The following day i got an… Read Full Review

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“WORSE COMPANY TO SHOP WITH...DONT KNOW HOW THEY ARE OPEN”

Written on: 21/07/2014 by BRITTANIM (1 review written)

THIS IS THE WORSE EXPERIENCE BY FAR. I ORDERED A DRESS BLADER AND BRACELET FOR A PARTY I WAS HOSTING. I ORDERED A WEEK EARLY AND PAID FOR OVERNIGHT SHIPPING. HA THE ITEMS NEVER CAME. AND WHEN I INQUIRED I WAS TOLD ITS ON THE WAY. I HAVE TO THIS DAY STILL NOT RECEIVED THE ITEMS. THIS COMPANY IS A RIP OFF AND I WAS BLOCKED FROM MAKING COMMENTS AND INQUIRING ABOUT MY ORDER. I WILL NEVERRRRR SHOP WITH THEM AGAIN. I HAVE WARNED ALL MY FRIENDS AND FAMILY ABOUT THIS… Read Full Review

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“the worst webpage terrible customer service the best liers”

Written on: 05/07/2014 by Peacockfl206 (1 review written)

I ordered 130 euro items. Some cancelled because was out of stock never refunded. I was wait the tracking number for my order they sent one but it dosent work. I communicate with an post courier and they told me that no package received from boohoo for this tracking number. I tried to communicate with them but only lies they said. They said that my order was dispatched but the tracking number wasnt updated for 3 days! … Read Full Review

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“Placed orders over £100 twice now, as liked some of...”

Written on: 04/07/2014 by Alaynac13 (1 review written)

Placed orders over £100 twice now, as liked some of the clothes and shoes. Reasonable price. Each time, instead of standard 3-5 days (which I paid for) it has taken almost 2 weeks to arrive. On this second order, I received half of it and the second half has gone AWOL. Hermes courriers seem to have nicked it? Boohoo were very slow to respond and said they would reorder it (que another 2 week wait) but, now some items are unavailable!!!!! Never again. Grrrrr!!!!!… Read Full Review

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“Still waiting ”

Written on: 04/07/2014

I am still waiting for my refund. Boohoo saying will refund within 21 days but I am waiting already more then that:/ it took me 4 times to order a dress for a wedding and every time I received it was something wrong with it. Mostly some stains or holes, not good! Poor quality and now waiting too long for refund. Wouldn't recommend it at all!… Read Full Review

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Rimkussharon's Comment

Written on: 07/07/2014

I'm still waiting also. I am beginning to think there are no returns or refunds.

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