Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
13.9% of users recommend this
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“False delivery advertisement ”

Written on: 28/08/2014 by Alejandroy1966 (1 review written)

Ordered a dress for next day delivery, still awaiting my parcel. Have not received no form of communication to inform me what has happened to my paid item. Worried that I have been robbed. DO NOT TRUST THEM… Read Full Review

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“they suck”

Written on: 25/08/2014 by Lamar187 (1 review written)

boohoo has the worse customer service ever, its unbeliever how dump they are. never will i recommend anyone to boohoo. I WILL RECOMMEND PEOPLE TO TOBI, MANGO, NASTY GIRL AND ASOS… Read Full Review

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“would no use again.”

Written on: 15/08/2014 by paulinemalloy (1 review written)

I ordered from boohoo as I had used once before and found the item was ok this time I ordered 3 items I did not like the quality of the items very cheap looking so I sent them back ,I have not had any word back from them and tried to email them I got a message through to say they don't accept incoming emails but they did take my order and money.so there is know email address know phone number and know word back from them and by reading other people comments I think I have had it I think I have… Read Full Review

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“Beware”

Written on: 10/08/2014 by IslaStephenson244 (1 review written)

Was stupid enuf not to read reviews so I ordered shoes size6 and they delivered size4. Stay away from these ess holes… Read Full Review

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“Worst customer service and shipping service ever!”

Written on: 10/08/2014 by EddieHayden1977 (1 review written)

Have used them a few times and their shipping is ALWAYS not on time. They take ages to answer your email back and never offer anything when their shipping is late unless you demand it. Blimin useless!… Read Full Review

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“bad quality clothes, they take your money and go!”

Written on: 08/08/2014 by BoBowers (1 review written)

Rubbish quality clothes, ordered next day delivery and it took 5 days to get here! Sizes are larger, looks nothing like it does in the picture, cheap clothes. They just want your money, they take it and don't care about the clothes they are giving you! don't buy from them!!!!… Read Full Review

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“Cheap bad quality clothes & slow delivery/returns”

Written on: 06/08/2014 by Lilliana114 (1 review written)

Clothes do not look like they do on the website in real life. Dodgy sizes and poor… Read Full Review

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“Don't bother wasting time and effort at this place”

Written on: 01/08/2014 by EdithRamos (1 review written)

I have shopped with boohoo for about 2 year with no real problems until this week I urgently needed a onesie for a party on the weekend. I ordered on a Monday, paid extra $10 for express in 2-3 days and have not received the item and now it is Friday night. Posties don't deliver on the weekend. So I try to look up tracking and apparently my order number does not even exist!! It seems they got the order never processed it or sent it! What a waste of time and effort. If I end up receiving it 2… Read Full Review

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“DO NOT USE”

Written on: 26/07/2014 by McDonough92 (1 review written)

I paid for next day delivery yet it has now been 8 days since I placed my order and I have not received the package. When you try and contact them they take 48 hours to respond and then when you reply its another 48 hours with a reply from a different person. Each time they are extremely unhelpful and useless. The company delivering the package are also incompetent as they let a neighbour sign for my package but then did not leave a note to say who has it. According to boohoo.com this is… Read Full Review

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“avoid the headache that is boohoo! NO CUSTOMER SERVICE!”

Written on: 25/07/2014 by DanielleGibson (1 review written)

Let me start by saying i have purchased things from asos, nastygal, modcloth, beggining boutique, ebay, amazon, sabo skirt, etsy, free people, topshop, gojane and many many many more online retailers and have NEVER experienced such terrible service - EVER!!! Boohoo- What a nightmare! AVOID boohoo!! at all cost! I ordered a black playsuit on a Sunday for an upcoming vacation the following week. I live in Canada and needed it asap so i chose the 3 day express delivery. The following day i got an… Read Full Review

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“WORSE COMPANY TO SHOP WITH...DONT KNOW HOW THEY ARE OPEN”

Written on: 21/07/2014 by BRITTANIM (1 review written)

THIS IS THE WORSE EXPERIENCE BY FAR. I ORDERED A DRESS BLADER AND BRACELET FOR A PARTY I WAS HOSTING. I ORDERED A WEEK EARLY AND PAID FOR OVERNIGHT SHIPPING. HA THE ITEMS NEVER CAME. AND WHEN I INQUIRED I WAS TOLD ITS ON THE WAY. I HAVE TO THIS DAY STILL NOT RECEIVED THE ITEMS. THIS COMPANY IS A RIP OFF AND I WAS BLOCKED FROM MAKING COMMENTS AND INQUIRING ABOUT MY ORDER. I WILL NEVERRRRR SHOP WITH THEM AGAIN. I HAVE WARNED ALL MY FRIENDS AND FAMILY ABOUT THIS… Read Full Review

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“the worst webpage terrible customer service the best liers”

Written on: 05/07/2014 by Peacockfl206 (1 review written)

I ordered 130 euro items. Some cancelled because was out of stock never refunded. I was wait the tracking number for my order they sent one but it dosent work. I communicate with an post courier and they told me that no package received from boohoo for this tracking number. I tried to communicate with them but only lies they said. They said that my order was dispatched but the tracking number wasnt updated for 3 days! … Read Full Review

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“Placed orders over £100 twice now, as liked some of...”

Written on: 04/07/2014 by Alaynac13 (1 review written)

Placed orders over £100 twice now, as liked some of the clothes and shoes. Reasonable price. Each time, instead of standard 3-5 days (which I paid for) it has taken almost 2 weeks to arrive. On this second order, I received half of it and the second half has gone AWOL. Hermes courriers seem to have nicked it? Boohoo were very slow to respond and said they would reorder it (que another 2 week wait) but, now some items are unavailable!!!!! Never again. Grrrrr!!!!!… Read Full Review

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“Still waiting ”

Written on: 04/07/2014

I am still waiting for my refund. Boohoo saying will refund within 21 days but I am waiting already more then that:/ it took me 4 times to order a dress for a wedding and every time I received it was something wrong with it. Mostly some stains or holes, not good! Poor quality and now waiting too long for refund. Wouldn't recommend it at all!… Read Full Review

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Rimkussharon's Comment

Written on: 07/07/2014

I'm still waiting also. I am beginning to think there are no returns or refunds.

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“SHAMBLES”

Written on: 03/07/2014 by 279Briggs (1 review written)

I ordered 3 items from BOOHOO on June 20th and paid for 3-5 day standard delivery. No order received by June 30th. When i tried to track my order it showed that there were no tracking details for my order number.I contacted their customer services who informed me that yes they had processed my order( this i knew as the money had been taken from account) but they had forgotten to send my items out.They promised me they would send my order straight away using a next day delivery courier. Still no… Read Full Review

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“LIARS! NEVER AGAIN”

Written on: 26/06/2014

So i ordered a dress on a Monday to be shipped to the US. I payed 10 dollars for express (1-2 day) delivery, I got charged another dollar for import or whatever. It is now Thursday, no dress, and now I have to go buy something last min!!!!! Oh, and I tracked it in boohoo.com and it now says delay :) that's just great. NEVER ORDERING AGAIN FROM THESE LIARS!!!… Read Full Review

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“Item not delivered ”

Written on: 26/06/2014 by quMiller413 (1 review written)

The delivery service was really bad I did not get my items I delivered, the website is really hard to contact too they didnt reply for a week and then they weren't any help they just told me to contact the delivery service! Would not recommend ordering!!!… Read Full Review

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“NEVER USE AGAIN!”

Written on: 20/06/2014 by zoe.bellchambers (1 review written)

Paid £4.99 for next day del on the Friday received the following Monday!! Refunded me the £4.99 I then sent it back and emailed a complaint! I stated the poor customer service and no compassion for a regular customer recently!i still have not been refunded my money and no apologies! Today I got a bog standard email stating I had been refunded but wait...will take another 3-5 days!! Thanks very much for the fact I may eventually get my money back!… Read Full Review

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“Bad quality & customer care”

Written on: 20/06/2014 by Hannaqg201 (1 review written)

Very poor. Stitching came away on a loose-fitting dress I bought after 5 minutes or wear, obviously not sewn properly. Despite it being the first wear & I still had tags/packaging/receipt they wouldn't refund or exchange because I'd had the item for over 2 wks. Rubbish quality. Avoid… Read Full Review

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“No items received and money taken out of my bank AGAIN”

Written on: 11/06/2014 by Figueroa91 (1 review written)

So stupidly I decide to use boohoo , I should have learnt from my mistakes! No order delivered and apparently I refused the order according to the tracking website so my items have been taken back to the depot. This is the second time this has happened! My money has been taken out of my account and yet again I am without my items and yet again I am sat here frustrated by the service provided. Don't use boohoo! … Read Full Review

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Natty35's Comment

Written on: 25/06/2014

That's terrible hun hope it gets sorted soon I am still waiting for my item , I won't be buying from them either the quality isn't good a lot of people are having problems with them

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