Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
329
14.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Boohoo - www.boohoo.com - Ask a question now

Media Gallery for Boohoo - www.boohoo.com

Boohoo - www.boohoo.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Shipment always late”

Written on: 25/04/2017 by RoselynLyon169 (1 review written)

I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. 

I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. 

Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me. Seriously need to question their
Read Full Review

Report this review
★☆☆☆☆

“Absolutely Terrible”

Written on: 10/04/2017

Terrible customer service. Ordered 5 items & they sent wrong sizes for 3 but would not pay for return postage even though it was their error. There was no indication of it being a UK company until they tried to say the sizes were ordered in UK sizing. Took forever to get items in wrong sizes only to then pay a fortune to return. Terrible company!… Read Full Review

Report this review
★☆☆☆☆

“Upset Customer”

Written on: 27/03/2017 by ladyfcs (1 review written)

I have been ordering from Boohoo for over two year with no issues. However, lately I can't seemed to receive what I ordered. I ordered two dresses on March 14,2017. It is now March 27, 2017 and I still haven't received my order. The tracking number provided the USPS didn't even recognize. I've sent several emails and received no response. My event has came and passed, so please understand my frustration. Order at your own risk!!!!!… Read Full Review

Report this review
★☆☆☆☆

“Do Not Ever Use This Company”

Written on: 17/02/2017 by paulcbee (1 review written)

Made a large order from BooHoo, and returned some items which they confirmed they had accepted back on 3 Nov. No refund was received so I contacted them on 25 November. The customer service team said the refund to the credit card had failed (as it had expired and a new card issued - a common situation which Visa/MasterCard insist a retailer has processes to handle). Boohoo apparently knew about it but hadn't bother contacting me to let me know and just held on to the money. New details were… Read Full Review

Report this review
★☆☆☆☆

“DONT SHOP ON BOOHOO”

Written on: 29/10/2016 by Youngxi321 (1 review written)

I ordered a few bits and bobs. All of which are too small. I have returned this item with proof and they have claimed to not have received it. Unlucky boohoo and ill be taking it further… Read Full Review

Report this review
★☆☆☆☆

“ever recive e mail from you and nhider my clothing.i...”

Written on: 23/09/2016 by vwWarren117 (1 review written)

ever recive e mail from you and nhider my clothing.i did pay for it!!!… Read Full Review

Report this review
★☆☆☆☆

“Good luck with returns”

Written on: 14/09/2016 by c.h.12 (2 reviews written)

Ordered 3 items from Boohoo Boutique, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service… Read Full Review

Report this review
★☆☆☆☆

“Good luck with returns”

Written on: 14/09/2016 by c.h.12 (2 reviews written)

Ordered 3 items from Boohoo Boutique, which were delivered in a timely matter. I tried everything on and none of it fit, so I put everything back in the original packaging with original receipt, put the return label on and went to the post office. First of all, their return label is just their address. You have to pay for the return. Fine. I mailed everything back, WITH a tracking number. Nearly a month later, there is no refund. I have emailed them twice. The first time, the customer service… Read Full Review

Report this review
★☆☆☆☆

“Do not order from Boohoo, their favorite line to...”

Written on: 14/09/2016 by CBUNNY2003 (1 review written)

Do not order from Boohoo, their favorite line to customers are, we did not receive your return, do you have proof of postage. Tell out of country customers just so they can take your money and return the clothes back to stock. I had the same issue with MissGuided! 129.00 gone! Never experienced any lost packages before and I shop online at least 3 times a week… Read Full Review

Report this review
★☆☆☆☆

“ripped clothing”

Written on: 04/08/2016 by CameronFitzpatrick (1 review written)

never buy from here my clothing came ripped and there is no way I can reach customer service… Read Full Review

Report this review
★☆☆☆☆

“DO NOT DO BUSINESS WITH BOOHOO!!! ”

Written on: 01/08/2016

Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Don’t bother trying to call anyone there – they won’t address customer service issues anywhere but online – and they’ll address them BADLY!… Read Full Review

Report this review
★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY”

Written on: 14/05/2016 by 63Kirk (1 review written)

I ordered from Boohoo a pair of overalls. When i received my order confirmation, i saw that rather than it being a size 6 the order was in a size 10. I thought i must have made the mistake of putting the wrong size. Customer Service told me they could not cancel my order and that i would have to wait for it to arrive and return it. I ordered the same item again (as i planned to wear them somewhere) and was sure to click the right size as i did not want the same mistake of having the wrong size… Read Full Review

Report this review
★☆☆☆☆

“Extremely disdained with customer service”

Written on: 10/05/2016 by sambow16 (1 review written)

I placed a large order with boohoo.com on March 7th and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the… Read Full Review

Report this review
★☆☆☆☆

“Worst Return Policy”

Written on: 01/05/2016 by Schwartz425 (1 review written)

TWICE....I've returned items and TWICE they have claimed not to receive it. I sent Proof of Receipt on their end which had name of person who signed for return and date. This time....its been 28 days and still no refund. They won't answer my email either. . I just can't order from them anymore because of their poor return policy. … Read Full Review

Report this review
★☆☆☆☆

“Worst On-line Retailer Ever”

Written on: 22/03/2016 by sgReyes412 (1 review written)

If you order from Boohoo, expect to be crying while they laugh at you. BooHoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number. And don't expect anything to fit. Their sizing varies widely from item to item… Read Full Review

Report this review
★☆☆☆☆

“Sent wrong size”

Written on: 06/03/2016 by Orr127 (1 review written)

I was supposed to get a size 24 dress, they sent me a size 12. Talked to customer service and they told me the dress didn't come in size 12. I sent her a picture of the dress tag saying size 12. She never replied to me. I've waited 3 days to hear back after sending another message to customer and no reply. This company doesn't even deserve a star. It should be shut down… Read Full Review

Report this review
★☆☆☆☆

“Awful Customer Service”

Written on: 26/02/2016

Sent me my order with 4 items missing, then they sent me two of the replacement order. They then told me to send one back & I would be refunded. cost $57 to send back, its been a month and post tracking has determined it arrived but they wont refund me. I keep emailing and asking them to call & they reply and apologize for not calling and assure me they will put in a call request and call soon and never do. I will never shop with them again. … Read Full Review

Report this review
★☆☆☆☆

“awfull!!”

Written on: 13/12/2015 by RyannBeasley344 (1 review written)

I ordered a dress from the website, they sent me completely the wrong dress, I asked to have the correct dress sent to me which they agreed to. the next day I got an email saying the didn't stock the dress I ordered and would not give a refund until I sent proof of postage. even with this inconvenience I sent it and am still awaiting a refund 2 weeks later and still no reply at all from the emails I have sent to boohoo. customer care is awful will never use the site again… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 10/12/2015 by Alejandrom352 (1 review written)

Order cancelling due to stock? Stock which should have been checked BEFORE I paid for my order. Hopeless business management, thankfully the first and last time I'll use it. Only wanted some seemingly okay cheap items, but would rather go to a higher priced retailer than have to put up with their apparent incompetency… Read Full Review

Report this review
★☆☆☆☆

“next day delivery ”

Written on: 15/11/2015 by Self431 (1 review written)

watch as myself and my daughter have both chose next day delivery and it has not come for 2 days, my daughter went to track her parcel on the supposed day of delivery, and mid afternoon it had no in to collect parcel I was in but they had put this at 18.00 hrs when it was still mud afternoon had not reached 18.00 hrs , good one . I have emailed them and they say we did not chose next day delivery when it Cleary stated we did . watch out for this… Read Full Review

Report this review
overview