Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
305
15% of users recommend this
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“Worst Customer Service EVER!!”

Written on: 15/08/2015 by SaraF33 (1 review written)

Boohoo customer service doesn't even deserve one star! I ordered a pair of sandals 5 weeks ago - i paid £4.99 for next day delivery and as promised they arrived the next day. HOWEVER, when i popped to the shops (a 5 minute walk) the sandal actually fell off my foot and went flying across the pavement - i tripped and badly sprained my ankle. Bear in mind these sandals had a strap - it was such poor quality that the fastener wasn't secure enough to stay in place. I didn't think anything of it… Read Full Review

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“Utter garbage”

Written on: 08/08/2015 by Carrisse (1 review written)

I ordered over 200us in clothes and my order mysteriously got cancelled I placed two orders after that but my refund for the first set of clothes I ordered I still have not received .this is ridiculous … Read Full Review

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“Returns here are joke and so is this company”

Written on: 24/07/2015 by Sonia15 (1 review written)

I returned a pair pants over a month ago and was waiting for the return amount to show on my bank account. I finally emailed the company and they informed me the return never arrived at the warehouse and was not found. I was told the only way I could receive my money back was to show a proof of purchase receipt. Unfortunately I threw away the receipt, because I had never had problems with returns from other online retailers, my mistake apparently! I have yet to hear a response as to whether… Read Full Review

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“Worst service ever”

Written on: 08/07/2015 by Teyana (1 review written)

I ordered my bestfriends dress weeks before her birthday which was on June 20th and the dress has still not arrived. I emailed them many times and they just kept asking me to give my address. They said they would send another dress with no cost to me I was then refunded the amount I paid for the dress but not the amount I paid for delivery. I provided an alternative address and they are saying the dress has been delivered but it hasn't. This is the worst service I have ever received and I would… Read Full Review

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“DISGRACEFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 21/06/2015 by gw90 (1 review written)

THIS HAS HAPPENED TWICE TO ME NOW. ITS TAKE THEM NEARLY 1 MONTH FOR A REFUND. THEY CLAIMED ON BOTH ACCOUNTS THEY HADNT GETTING MY ORDER SO I NEEDED TO SHOW THEM PROOF I SENT THEM BACK. I'M STILL WAITING FOR A REFUND WHICH MEANS IM OUT OF POCKET OF NEARLY £50.00.ITS SHOCKING THEY DONT HAVE A CONTACT NUMBER TO PHONE AS IT TAKES THEM AGES TO REPLY TO EMAILS I WOULD PREFER TO SPEAK TO SOMEONE. THEY DID ORGANISE A PHONE CALL TO SPEAK TO ME BUT THEY FAILED TO RING ME ON THE DATE & TIME WE AGREED… Read Full Review

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“AWFUL 1ST EXPERIENCE..NEVER AGAIN WILL I ORDER FROM THEM”

Written on: 21/06/2015 by ghSutherland121 (1 review written)

I returned 4 items a month ago and I'm still fighting for my reimbursement. I've attached my delivery note and postage receipt to prove I sent the items back...very annoyed. Customer service sucks. I unsubscribed from their website. They suck. DO NOT ORDER from them… Read Full Review

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Gw90's Comment

Written on: 21/06/2015

i know how you feel, its shocking x

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“Not Happy At All”

Written on: 04/06/2015 by nmoore29 (1 review written)

If I could I wouldn't gave them a star at all. I order my bridesmaid dresses here 4 dresses they sent them out but then cancelled the order and took my money off my card. When I tried to contact them the number was disconnected and they didn't reply to any of my email. I would not recommend this website to anyone.Thanks for making the week before my wedding more stressful than it had to be… Read Full Review

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“Bad experience”

Written on: 18/05/2015 by koukla78 (1 review written)

I have order jacket on Friday and paid for the next day delivery as I needed it on Sunday. Received it on Monday (two days later) The colour of the jacket is white unfortunatelly came dirty I do not recommend it and would not buy again from… Read Full Review

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“WARNING DO NOT BUY FROM THIS COMPANY”

Written on: 28/04/2015 by kbMurphy-Alt1973 (1 review written)

NO MATTER HOW CUTE IT LOOKS, DO NOT BUY IT, FIRST IT IS NOT AS IT APPEARS, SECOND THEY TELL LIES ABOUT RETURN POLICY, THEY WILL NOT REFUND YOU AND THEY USE EVERY EXCUSE THEY CAN TO DRAG IT OUT AND THEN THEY JUST DISAPPEAR. TERRIBLE BUSINESS PRACTICES AND THEY ARE NOT REPUTABLE AT ALL. BEEN OVER 90 DAYS AND STILL NO REFUND AND NOW NO ANSWERS!!!!!!!!!!!!… Read Full Review

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“NOT TRUSTWORTHY!”

Written on: 09/04/2015

i have returned tons of orders from other websites and NEVER had a problem. I should have listened to the bad reviews! After a month and a half since I made a return they say they don't have my package. I also had to email them several times to even get a reply. Now I'm losing 60 dollars.. so stupid… Read Full Review

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“Terrible 1st experience....will NEVER use again”

Written on: 01/03/2015 by SapphirePJ (2 reviews written)

Wasted an hour of my life last night placing a considerable order from sale & non sale items. Paid online £203 & order and payment accepted no issues. Received an email this morning advising payment had been refunded in its entirety ?! Then a further email saying all items cancelled as NO stock ! Why advertise them on the site ?! Utterly disgusted that I wasted my precious time. I will never use them again following this totally unacceptable 1st time experience...... Too unprofessional and… Read Full Review

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“Won't purchase again”

Written on: 22/02/2015 by 166Houston (1 review written)

I've used them before with very little to say as things went fine but it seems they've made changes to how they go about orders so once you hit purchase you can't make any changes. This is even less than a minute after hitting it by accident (I was hovering over the pay button when I noticed my address was wrong, but seems for some reason rather than moving my mouse and clicking at the address area I clicked hitting order). It's completely put me off as I tried to get hold of them asap once I… Read Full Review

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“AWFUL”

Written on: 06/02/2015 by AndreaWelsh (1 review written)

HUGE TIP: FREE RETURN OF STUFF. never again!!!!! i've ordered shoes, i thought that i could send them back if they doesn't fit, but no chance. and i'll definitely don't pay money to send them to UK. whoever decided this is mercenary. i advise everyone i know against that bad online shop… Read Full Review

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“"Nightmare working at boohoo”

Written on: 04/02/2015 by Test123456789 (1 review written)

I have previously worked for boohoo and can tell you that it was an absolute nightmare to work within the company. They have no organisational structure. do body in the business really cares and follows company polices. A company like boohoo need to look at themselves in the mirror and see what needs to be changed and this can only happen from the the top. One aspect which was really bad about boohoo was the lack of training involved to help you understand the organisation better. I would… Read Full Review

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“Bad Quality Products & Even Worse Customer Service!!!”

Written on: 03/02/2015 by Anikab4 (1 review written)

This company should go out of business. I have never known such a badly operated business! I received a gift from a friend for Xmas and upon arrival the necklace was broken. I asked to exchange it as I did not want the necklace again due to it being badly made and they kept on telling me I couldnt as they had more in stock. I eventually got them to change it for a few other items and on arrival, another item was broken. (Seriously Boohoo, do you not check the products when you send them?). I… Read Full Review

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“Definitely Would Not Recommend!”

Written on: 02/02/2015

I bought 3 items of clothing & spent over $50 so of course got free standard postage to New Zealand. That means up to 8 days. It has now been 10 days! I have tried emailing them but have had no reply at all! My parcel says it has been in transit since Saturday the 24th of Jan, it is now Saturday the 31st of Jan! I'm not impressed at all. I wouldn't recommend this site to anyone, first time buying off here and I'm very disappointed. If I knew what was happening with my parcel then maybe I'd feel… Read Full Review

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“Worst Company ever”

Written on: 31/01/2015 by Scamed12 (1 review written)

Had to notify my Bank before I got a response from BooHoo. Even though I followed there returns policy after a Month they tell me they still don't have my return. You can't call them,only Email and they just respond with excuses. After I informed them I was notified my Bank they found my Shirt and said now it could take up to a Month to receive my refund. My Bank told me do not respond to them. If you have an experience like this call your Bank and report them that is the only way you will get… Read Full Review

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“Paid extra for next day delivery, one month later.....”

Written on: 28/01/2015 by KaylinSullivan (1 review written)

I paid extra for next day delivery on a Wednesday expecting the item to arrive on my Birthday that Friday. I waited home all day, and by 4pm my party was looming i refreshed my tracking page (for the millionth time) only to see that they had updated it on DX SECURE but not BOOHOO that my item had been "failed to be delivered".. No note through my door, nobody rang my doorbell, nothing.. So i called DX SECURE and discovered that my dress would be avalible for pick up at 6pm from Bristol. But my… Read Full Review

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“NOT TRUSTWORTHY TO SHOP HERE”

Written on: 06/01/2015 by JimmyMalloy (1 review written)

I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is… Read Full Review

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“BAD SITE!!! DON'T BUY ANYTHING FROM THIS SITE!!”

Written on: 30/12/2014

It has been over a year and this site refuses to reimburse me for a package I never received. they directed me to go through USPS and we all know that's a dead end. This is not fair that I've spent my hard earned money to purchase an item I needed A YEAR AGO and I'm still stressing about it!! I deserve a refund. Don't buy anything from this site… Read Full Review

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