Boohoo Reviews - www.boohoo.com

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318
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“DO NOT ORDER FROM THIS COMPANY”

Written on: 14/05/2016 by 63Kirk (1 review written)

I ordered from Boohoo a pair of overalls. When i received my order confirmation, i saw that rather than it being a size 6 the order was in a size 10. I thought i must have made the mistake of putting the wrong size. Customer Service told me they could not cancel my order and that i would have to wait for it to arrive and return it. I ordered the same item again (as i planned to wear them somewhere) and was sure to click the right size as i did not want the same mistake of having the wrong size… Read Full Review

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“Extremely disdained with customer service”

Written on: 10/05/2016 by sambow16 (1 review written)

I placed a large order with boohoo.com on March 7th and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the… Read Full Review

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“Worst Return Policy”

Written on: 01/05/2016 by Schwartz425 (1 review written)

TWICE....I've returned items and TWICE they have claimed not to receive it. I sent Proof of Receipt on their end which had name of person who signed for return and date. This time....its been 28 days and still no refund. They won't answer my email either. . I just can't order from them anymore because of their poor return policy. … Read Full Review

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“Worst On-line Retailer Ever”

Written on: 22/03/2016 by sgReyes412 (1 review written)

If you order from Boohoo, expect to be crying while they laugh at you. BooHoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number. And don't expect anything to fit. Their sizing varies widely from item to item… Read Full Review

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“Sent wrong size”

Written on: 06/03/2016 by Orr127 (1 review written)

I was supposed to get a size 24 dress, they sent me a size 12. Talked to customer service and they told me the dress didn't come in size 12. I sent her a picture of the dress tag saying size 12. She never replied to me. I've waited 3 days to hear back after sending another message to customer and no reply. This company doesn't even deserve a star. It should be shut down… Read Full Review

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“Awful Customer Service”

Written on: 26/02/2016

Sent me my order with 4 items missing, then they sent me two of the replacement order. They then told me to send one back & I would be refunded. cost $57 to send back, its been a month and post tracking has determined it arrived but they wont refund me. I keep emailing and asking them to call & they reply and apologize for not calling and assure me they will put in a call request and call soon and never do. I will never shop with them again. … Read Full Review

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“awfull!!”

Written on: 13/12/2015 by RyannBeasley344 (1 review written)

I ordered a dress from the website, they sent me completely the wrong dress, I asked to have the correct dress sent to me which they agreed to. the next day I got an email saying the didn't stock the dress I ordered and would not give a refund until I sent proof of postage. even with this inconvenience I sent it and am still awaiting a refund 2 weeks later and still no reply at all from the emails I have sent to boohoo. customer care is awful will never use the site again… Read Full Review

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“Terrible service”

Written on: 10/12/2015 by Alejandrom352 (1 review written)

Order cancelling due to stock? Stock which should have been checked BEFORE I paid for my order. Hopeless business management, thankfully the first and last time I'll use it. Only wanted some seemingly okay cheap items, but would rather go to a higher priced retailer than have to put up with their apparent incompetency… Read Full Review

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“next day delivery ”

Written on: 15/11/2015 by Self431 (1 review written)

watch as myself and my daughter have both chose next day delivery and it has not come for 2 days, my daughter went to track her parcel on the supposed day of delivery, and mid afternoon it had no in to collect parcel I was in but they had put this at 18.00 hrs when it was still mud afternoon had not reached 18.00 hrs , good one . I have emailed them and they say we did not chose next day delivery when it Cleary stated we did . watch out for this… Read Full Review

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“Wrong items recieved & poor quality!!”

Written on: 21/09/2015 by Joanna89 (1 review written)

Ordered from them twice - first time items were okay for the price but one dress completely fell apart after 1 wash! Ordered from them again for holiday clothes & when they arrived one item was incorrect! It took them 2 weeks to bother sending what was meant to be the correct item, again, they sent the wrong thing! They have wasted 3 weeks of my time now & I have 1 faulty item & 2 wrong items! All they have done is refund my postage fee & given me a discount code for my next order - which I… Read Full Review

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“Don't bother”

Written on: 03/09/2015 by Hholm (1 review written)

thank you for wasting my time and ensuring my holiday clothes won't be here on time and having the worst customer service imaginable… Read Full Review

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“Horrible ”

Written on: 03/09/2015 by Leiak287 (1 review written)

I ordered something and the total was $25.00 They charged my card $39.13. I have emailed them serval times and no one has responded yet. It says someone will contact you in 24 hours, that is bull. Cute clothes, nice prices but if they mess up on taking too much money from you GOOD LUCK getting it back.They do not deserve any stars… Read Full Review

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“This should be shut down -”

Written on: 03/09/2015 by VictoriaBennett (1 review written)

Its a shame their is a minus rated stars for this site, I have had no refund from over a year ago,, for £40 but my daughter really wanted this out fit and couldn't get it aware else, it arrived and it was like a dishcloth nothing like the picture nearly 3 weeks no answer when you call and still awaiting a £78.99 refund. You cant call and they don't reply to emails this is outrageous customer service… Read Full Review

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“Worst Customer Service EVER!!”

Written on: 15/08/2015 by SaraF33 (1 review written)

Boohoo customer service doesn't even deserve one star! I ordered a pair of sandals 5 weeks ago - i paid £4.99 for next day delivery and as promised they arrived the next day. HOWEVER, when i popped to the shops (a 5 minute walk) the sandal actually fell off my foot and went flying across the pavement - i tripped and badly sprained my ankle. Bear in mind these sandals had a strap - it was such poor quality that the fastener wasn't secure enough to stay in place. I didn't think anything of it… Read Full Review

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“Utter garbage”

Written on: 08/08/2015 by Carrisse (1 review written)

I ordered over 200us in clothes and my order mysteriously got cancelled I placed two orders after that but my refund for the first set of clothes I ordered I still have not received .this is ridiculous … Read Full Review

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“Returns here are joke and so is this company”

Written on: 24/07/2015 by Sonia15 (1 review written)

I returned a pair pants over a month ago and was waiting for the return amount to show on my bank account. I finally emailed the company and they informed me the return never arrived at the warehouse and was not found. I was told the only way I could receive my money back was to show a proof of purchase receipt. Unfortunately I threw away the receipt, because I had never had problems with returns from other online retailers, my mistake apparently! I have yet to hear a response as to whether… Read Full Review

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“Worst service ever”

Written on: 08/07/2015 by Teyana (1 review written)

I ordered my bestfriends dress weeks before her birthday which was on June 20th and the dress has still not arrived. I emailed them many times and they just kept asking me to give my address. They said they would send another dress with no cost to me I was then refunded the amount I paid for the dress but not the amount I paid for delivery. I provided an alternative address and they are saying the dress has been delivered but it hasn't. This is the worst service I have ever received and I would… Read Full Review

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“DISGRACEFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 21/06/2015 by gw90 (1 review written)

THIS HAS HAPPENED TWICE TO ME NOW. ITS TAKE THEM NEARLY 1 MONTH FOR A REFUND. THEY CLAIMED ON BOTH ACCOUNTS THEY HADNT GETTING MY ORDER SO I NEEDED TO SHOW THEM PROOF I SENT THEM BACK. I'M STILL WAITING FOR A REFUND WHICH MEANS IM OUT OF POCKET OF NEARLY £50.00.ITS SHOCKING THEY DONT HAVE A CONTACT NUMBER TO PHONE AS IT TAKES THEM AGES TO REPLY TO EMAILS I WOULD PREFER TO SPEAK TO SOMEONE. THEY DID ORGANISE A PHONE CALL TO SPEAK TO ME BUT THEY FAILED TO RING ME ON THE DATE & TIME WE AGREED… Read Full Review

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“AWFUL 1ST EXPERIENCE..NEVER AGAIN WILL I ORDER FROM THEM”

Written on: 21/06/2015 by ghSutherland121 (1 review written)

I returned 4 items a month ago and I'm still fighting for my reimbursement. I've attached my delivery note and postage receipt to prove I sent the items back...very annoyed. Customer service sucks. I unsubscribed from their website. They suck. DO NOT ORDER from them… Read Full Review

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Gw90's Comment

Written on: 21/06/2015

i know how you feel, its shocking x

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“Not Happy At All”

Written on: 04/06/2015 by nmoore29 (1 review written)

If I could I wouldn't gave them a star at all. I order my bridesmaid dresses here 4 dresses they sent them out but then cancelled the order and took my money off my card. When I tried to contact them the number was disconnected and they didn't reply to any of my email. I would not recommend this website to anyone.Thanks for making the week before my wedding more stressful than it had to be… Read Full Review

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