Boohoo Reviews - www.boohoo.com

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1.6 / 5
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Latest Reviews

“cute clothes, poor service.”

Written on: 13/12/2014 by 464O'Connell (1 review written)

they say up to 8 working days for shipping. its been 10. i emailed them and they said it would take up to 3 more working days! ha! i needed the items for a party and even if they came on the 10th day it wouldve been fine. i like their cat walk videos and it sets them apart from other sites. i would be be nice if we could get our packages on time :)… Read Full Review

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“next day delivery ”

Written on: 08/12/2014 by Jayynieee (1 review written)

usually boohoo is brilliant, brings your clothes super fast. however this time I ordered next day delivery on Thursday but there was an address query, I comtacted them through Twitter and they said they had sorted it and should arrive Monday, I waiting until Tuesday and still hadn't came so I tweeted them again and again they said they had sorted it I did this another time and and emailed then and a week later it still hasn't came so I asked for a full refund as it still hasn't arrived a week… Read Full Review

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“Next day delivery is a sham”

Written on: 06/12/2014 by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

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“No refund.”

Written on: 03/12/2014 by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

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“Worried”

Written on: 27/11/2014 by Bena243 (1 review written)

After reading this I'm kind of concerned about a) if my order is going to arrive and b) what's gunna be in the package in terms of the right order and the right sizing. So far I'm not totally impressed with the delivery time. I was quoted 8 days, and it's now been 10. I emailed early on and they sent me back a tracking number which leads to a site that says my clothing was in transit but the last update was the day I ordered it. I then clicked the link that says something about the WnDirect… Read Full Review

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“Not Happy At All!”

Written on: 14/11/2014 by Harrison139 (1 review written)

Loved the way my dress looked online. It was described perfectly as to how I wanted it to look. But when It was delivered to my door, the description was completely wrong. It didn't look like the online item at all. I ordered a Cream dress with cream embroidered pattern on top, the dress that came to my was YELLOW... No exaggeration! Yellow, with WHITE embroidered pattern on top! It looked disgusting. I understand that, you'll never really know what you order until you see it in person. But… Read Full Review

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“delivery”

Written on: 04/10/2014 by Humphries73 (1 review written)

I ordered a dress and chose next day delivery, yet my order did not arrive but my mums did although she ordered way after me. They have not responded to my e-mails. Waste of time… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,
I am really sorry to hear you did not received your parcel on time.

We would like to rectify this for you please contact us or you could contact us on Facebook or Twitter and we can look into this and resolve it for you.

Kind regards

Lauren

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“weeks for refund!”

Written on: 04/10/2014 by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

hi,
i am really sorry you have not received your refund please contact us.

Kind regards

Lauren

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“Incompetent cheats”

Written on: 28/09/2014 by isBeck271 (1 review written)

This is the second incident I've had with Boohoo regarding improper delivery of my items. This time the customer service contact had the nerve to ask me to go investigate whether my items were delivered to my neighbors and colleagues. They're claiming to have delivered these items a week ago. Why bother with shipping addresses if you're going to drop off my stuff with whomever you please? In essence, Boohoo sucks. … Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am really sorry to hear your parcel wasn't delivered to yourself.

Please contact us, then we can resolve this for you.

Kind regards

Lauren

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“Brilliant service and quality ”

Written on: 25/09/2014 by Summercotterill (1 review written)

I've gone on three holidays in the past three months so have been buying lots of new clothes I looked on boohoos website and brought everything for holiday off this site. I think the prices have been fantastic and the quality is better than I thought it would be! The deliverys have always come so fast on every purchase ive made, I've ordered all in bits and separately and it's always with me in a few days! Have and will continue to tell friends about this site I couldn't be happier with… Read Full Review

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Boohoo.com's Response to Summercotterill's Review

Written on: 29/10/2014

Hi,

I am really please you are happy with all items your received from us.

Thank you for the feedback :)

Kind regards

Lauren

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“What a joke”

Written on: 15/09/2014

Everybody should stay away from boohoo. Their service is an absolute joke! I ordered a pair of shoes and 7 days later I'm still waiting for them to arrive! After paying for next day delivery! Sorry no.. They came 2 days after id ordered them but when I opened the box they were completely the WRONG shoes!! The customer service is a disgrace. Having to talk to somebody over twitter?!?!? How professional... NOT. Boohoo claim that they offer delivery services from 7am till 9pm but after speaking… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

Please accept my apology on the late delivery and incorrect items received.

Please contact us, so we solve this for you.

Kind regards

Lauren

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“Every item that i purchased from Boo Hoo has fallen apart!”

Written on: 14/09/2014 by Mckenziek1949 (1 review written)

I had purchased 6 items from Boo Hoo and every item has fallen apart within the first or second wear. One item actually came broken and when I called there help desk I got NO help! Buyer beware!!!! It all seems to be junk to me!… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

HI,

I am really sorry to hear that the items your received was faulty.

Please contact us, where we can solve this for you,

Kind regards

Lauren

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“Warning!! I should have read reviews before I ordered!”

Written on: 14/09/2014 by JolieCrabtree (1 review written)

I was searching online for shops that had cute, solid colored skater skirts that were at a good length. Boohoo had just what I was looking for. Too bad I never got this order. I got so excited finding these perfect skirts that I failed to read all these negative reviews on this website before I did. I advise you not to purchase from this website. I placed my order on August 19th for 6-8 day shipping. I live in the US and the order tracker stated that my items arrived in the US on August 22nd… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi

I am very sorry that your order did not reach you, we would like to rectify this situation for you.

Please could you contact us and we can look into this further

Kind Regards

Lauren

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“Can't order. Persistent Issue it seems.”

Written on: 07/09/2014 by Reedg196 (1 review written)

Tried to order by all "not authorised". So many having issue and seems these reports were consistent in 2013 also. Wish I would've checked on that First instead of wasting my time. No phone. "check with your bank" is std response. Well, we ALL aren't having the exact same bank problems… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am so sorry to hear you wasn't happy about the experience you had with us.

Please contact us, where we can solve this for you.

Kind regards

Lauren

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“Poor quality clothing/ poor customer service”

Written on: 05/09/2014

Disappointed at the quality of the fabric, but you only pay for what you get I suppose. Upon returning my goods, I haven't received a refund. I have sent several emails. when they decided to reply they said that they haven't yet received my items. I sent a copy of the receipt.....no reply.....I chased it up, was sent a stroppy emailing saying:- we haven't received your returns, please send a copy of the receipt (already done) and also said 'we would politely ask you to wait for us to… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am sorry you did not receive your refunds on time.

Please contact us, where we can sort this out for you.

Kind regards

Lauren

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“DELIVERY DRAMA”

Written on: 02/09/2014 by ArmaniHensley (1 review written)

I am a regular shopper with Boohoo - I like their clothing but their delivery times on their website is rubbish!! The delivery company they use let them down!! I ordered 6 tops for next day delivery on the 27th August 2014 for delivery on the 28th.. Todays date is 2nd September and I still haven't received my parcel... Numerous calls to "DX DELIVERY" numerous calls to customer services!!... They need to bin their contract with DX because it seems their drivers are incompetent!!… Read Full Review

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Boohoo.com's Comment

Written on: 29/10/2014

Hi

I am very sorry that your order was not delivered in the specified timescale.

We would really like to resolve this for you, please could you contact us and we can look into this.

Kind Regards

Carly

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Boohoo.com's Comment

Written on: 29/10/2014

HI,

I am so sorry you did not receive your items on time.

Please contact us, as we will be more than happy to help solve this for you.

Kind regards

Lauren

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“What's the big problem? Boohoo is great!”

Written on: 01/09/2014 by victoriaellis (2 reviews written)

I was reading reviews on here of Boohoo and was shocked to see all the bad reviews! Obviously it's all your personal opinion however I don't want to put anyone off of Boohoo if you have never ordered from them. Personally - I find Boohoo a cheaper alternative to other online websites, I've always received good quality, good value and good service from them. Whenever I want to order quick my one day delivery is one day delivery (unless of course a bank holiday or Sunday etc. which is fully… Read Full Review

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Boohoo.com's Response to victoriaellis's Review

Written on: 29/10/2014

Hi

I am glad you are happy with our service and would like to Thank you for your feedback

Kind Regards

Carly

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“False delivery advertisement ”

Written on: 28/08/2014 by Alejandroy1966 (1 review written)

Ordered a dress for next day delivery, still awaiting my parcel. Have not received no form of communication to inform me what has happened to my paid item. Worried that I have been robbed. DO NOT TRUST THEM… Read Full Review

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“they suck”

Written on: 25/08/2014 by Lamar187 (1 review written)

boohoo has the worse customer service ever, its unbeliever how dump they are. never will i recommend anyone to boohoo. I WILL RECOMMEND PEOPLE TO TOBI, MANGO, NASTY GIRL AND ASOS… Read Full Review

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Vincegurney's Comment

Written on: 22/10/2014

If you want bad customer service try SAMMY DRESSES!

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“would no use again.”

Written on: 15/08/2014 by paulinemalloy (1 review written)

I ordered from boohoo as I had used once before and found the item was ok this time I ordered 3 items I did not like the quality of the items very cheap looking so I sent them back ,I have not had any word back from them and tried to email them I got a message through to say they don't accept incoming emails but they did take my order and money.so there is know email address know phone number and know word back from them and by reading other people comments I think I have had it I think I have… Read Full Review

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