Boohoo Reviews - www.boohoo.com

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Latest Reviews

“NOT TRUSTWORTHY!”

Written on: 09/04/2015

i have returned tons of orders from other websites and NEVER had a problem. I should have listened to the bad reviews! After a month and a half since I made a return they say they don't have my package. I also had to email them several times to even get a reply. Now I'm losing 60 dollars.. so stupid… Read Full Review

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“Terrible 1st experience....will NEVER use again”

Written on: 01/03/2015 by SapphirePJ (1 review written)

Wasted an hour of my life last night placing a considerable order from sale & non sale items. Paid online £203 & order and payment accepted no issues. Received an email this morning advising payment had been refunded in its entirety ?! Then a further email saying all items cancelled as NO stock ! Why advertise them on the site ?! Utterly disgusted that I wasted my precious time. I will never use them again following this totally unacceptable 1st time experience...... Too unprofessional and… Read Full Review

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“Won't purchase again”

Written on: 22/02/2015 by 166Houston (1 review written)

I've used them before with very little to say as things went fine but it seems they've made changes to how they go about orders so once you hit purchase you can't make any changes. This is even less than a minute after hitting it by accident (I was hovering over the pay button when I noticed my address was wrong, but seems for some reason rather than moving my mouse and clicking at the address area I clicked hitting order). It's completely put me off as I tried to get hold of them asap once I… Read Full Review

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“Great service”

Written on: 18/02/2015

I am glad I didn't read reviews first because probably I wouldn't buy anything...But I used them 3 times and got excellent service, great prices, fast deliveries, good sizes and lovely items. Will definitely use them again… Read Full Review

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“AWFUL”

Written on: 06/02/2015 by AndreaWelsh (1 review written)

HUGE TIP: FREE RETURN OF STUFF. never again!!!!! i've ordered shoes, i thought that i could send them back if they doesn't fit, but no chance. and i'll definitely don't pay money to send them to UK. whoever decided this is mercenary. i advise everyone i know against that bad online shop… Read Full Review

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“"Nightmare working at boohoo”

Written on: 04/02/2015 by Test123456789 (1 review written)

I have previously worked for boohoo and can tell you that it was an absolute nightmare to work within the company. They have no organisational structure. do body in the business really cares and follows company polices. A company like boohoo need to look at themselves in the mirror and see what needs to be changed and this can only happen from the the top. One aspect which was really bad about boohoo was the lack of training involved to help you understand the organisation better. I would… Read Full Review

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“Bad Quality Products & Even Worse Customer Service!!!”

Written on: 03/02/2015 by Anikab4 (1 review written)

This company should go out of business. I have never known such a badly operated business! I received a gift from a friend for Xmas and upon arrival the necklace was broken. I asked to exchange it as I did not want the necklace again due to it being badly made and they kept on telling me I couldnt as they had more in stock. I eventually got them to change it for a few other items and on arrival, another item was broken. (Seriously Boohoo, do you not check the products when you send them?). I… Read Full Review

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“Definitely Would Not Recommend!”

Written on: 02/02/2015

I bought 3 items of clothing & spent over $50 so of course got free standard postage to New Zealand. That means up to 8 days. It has now been 10 days! I have tried emailing them but have had no reply at all! My parcel says it has been in transit since Saturday the 24th of Jan, it is now Saturday the 31st of Jan! I'm not impressed at all. I wouldn't recommend this site to anyone, first time buying off here and I'm very disappointed. If I knew what was happening with my parcel then maybe I'd feel… Read Full Review

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“Worst Company ever”

Written on: 31/01/2015 by Scamed12 (1 review written)

Had to notify my Bank before I got a response from BooHoo. Even though I followed there returns policy after a Month they tell me they still don't have my return. You can't call them,only Email and they just respond with excuses. After I informed them I was notified my Bank they found my Shirt and said now it could take up to a Month to receive my refund. My Bank told me do not respond to them. If you have an experience like this call your Bank and report them that is the only way you will get… Read Full Review

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“Paid extra for next day delivery, one month later.....”

Written on: 28/01/2015 by KaylinSullivan (1 review written)

I paid extra for next day delivery on a Wednesday expecting the item to arrive on my Birthday that Friday. I waited home all day, and by 4pm my party was looming i refreshed my tracking page (for the millionth time) only to see that they had updated it on DX SECURE but not BOOHOO that my item had been "failed to be delivered".. No note through my door, nobody rang my doorbell, nothing.. So i called DX SECURE and discovered that my dress would be avalible for pick up at 6pm from Bristol. But my… Read Full Review

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“Awesome website ”

Written on: 21/01/2015 by Pattondo266 (1 review written)

To be honest, I was hesitating to order from the website after reading some reviews but I am SO happy I did place an order!! I got my package and everything fits great, such cute pieces and beautiful style!! I will order from this website again for sure and would highly recommend it to others. Great buy, great clothes and great prices !!… Read Full Review

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“Amazing delivery and such good buys”

Written on: 15/01/2015 by Hardy404 (1 review written)

The delivery I managed to get free as boohoo do lots of really good deals/voucher codes, which was great by itself, however boohoo managed to dispatch my delivery the same day I bought it and it was deliver to me the next day! (I didn't even pay or ask for next day delivery). I was very impressed. Moreover I bought 2 cardigans, on I managed to get for £7 down from £30 and have already had a lot of compliments for. The material of that cardigan is particularly nice and is now one of my most… Read Full Review

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“Cute Clothes Great Prices ”

Written on: 11/01/2015

Ok.. After reading these reviews I was freaked out but the dresses were so cute and adorable I thought I'd spend $50 worth. I love the "midi" dresses because all the dresses I find in stores are way too short. Anyway, the shipping is horrible. My first order took 15 days and my second took 10. But for the price of the clothes it's worth the wait if you have time. I will be ordering from them again soon… Read Full Review

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“NOT TRUSTWORTHY TO SHOP HERE”

Written on: 06/01/2015 by JimmyMalloy (1 review written)

I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is… Read Full Review

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“BAD SITE!!! DON'T BUY ANYTHING FROM THIS SITE!!”

Written on: 30/12/2014

It has been over a year and this site refuses to reimburse me for a package I never received. they directed me to go through USPS and we all know that's a dead end. This is not fair that I've spent my hard earned money to purchase an item I needed A YEAR AGO and I'm still stressing about it!! I deserve a refund. Don't buy anything from this site… Read Full Review

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“cute clothes, poor service.”

Written on: 13/12/2014 by 464O'Connell (1 review written)

they say up to 8 working days for shipping. its been 10. i emailed them and they said it would take up to 3 more working days! ha! i needed the items for a party and even if they came on the 10th day it wouldve been fine. i like their cat walk videos and it sets them apart from other sites. i would be be nice if we could get our packages on time :)… Read Full Review

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“next day delivery ”

Written on: 08/12/2014 by Jayynieee (1 review written)

usually boohoo is brilliant, brings your clothes super fast. however this time I ordered next day delivery on Thursday but there was an address query, I comtacted them through Twitter and they said they had sorted it and should arrive Monday, I waiting until Tuesday and still hadn't came so I tweeted them again and again they said they had sorted it I did this another time and and emailed then and a week later it still hasn't came so I asked for a full refund as it still hasn't arrived a week… Read Full Review

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“Next day delivery is a sham”

Written on: 06/12/2014 by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

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“No refund.”

Written on: 03/12/2014 by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

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“Worried”

Written on: 27/11/2014 by Bena243 (1 review written)

After reading this I'm kind of concerned about a) if my order is going to arrive and b) what's gunna be in the package in terms of the right order and the right sizing. So far I'm not totally impressed with the delivery time. I was quoted 8 days, and it's now been 10. I emailed early on and they sent me back a tracking number which leads to a site that says my clothing was in transit but the last update was the day I ordered it. I then clicked the link that says something about the WnDirect… Read Full Review

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