Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
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Latest Reviews

“delivery”

Written on: 04/10/2014 by Humphries73 (1 review written)

I ordered a dress and chose next day delivery, yet my order did not arrive but my mums did although she ordered way after me. They have not responded to my e-mails. Waste of time… Read Full Review

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“weeks for refund!”

Written on: 04/10/2014 by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

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“Incompetent cheats”

Written on: 28/09/2014 by isBeck271 (1 review written)

This is the second incident I've had with Boohoo regarding improper delivery of my items. This time the customer service contact had the nerve to ask me to go investigate whether my items were delivered to my neighbors and colleagues. They're claiming to have delivered these items a week ago. Why bother with shipping addresses if you're going to drop off my stuff with whomever you please? In essence, Boohoo sucks. … Read Full Review

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“Brilliant service and quality ”

Written on: 25/09/2014 by Summercotterill (1 review written)

I've gone on three holidays in the past three months so have been buying lots of new clothes I looked on boohoos website and brought everything for holiday off this site. I think the prices have been fantastic and the quality is better than I thought it would be! The deliverys have always come so fast on every purchase ive made, I've ordered all in bits and separately and it's always with me in a few days! Have and will continue to tell friends about this site I couldn't be happier with… Read Full Review

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“What a joke”

Written on: 15/09/2014

Everybody should stay away from boohoo. Their service is an absolute joke! I ordered a pair of shoes and 7 days later I'm still waiting for them to arrive! After paying for next day delivery! Sorry no.. They came 2 days after id ordered them but when I opened the box they were completely the WRONG shoes!! The customer service is a disgrace. Having to talk to somebody over twitter?!?!? How professional... NOT. Boohoo claim that they offer delivery services from 7am till 9pm but after speaking… Read Full Review

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“Every item that i purchased from Boo Hoo has fallen apart!”

Written on: 14/09/2014 by Mckenziek1949 (1 review written)

I had purchased 6 items from Boo Hoo and every item has fallen apart within the first or second wear. One item actually came broken and when I called there help desk I got NO help! Buyer beware!!!! It all seems to be junk to me!… Read Full Review

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“Warning!! I should have read reviews before I ordered!”

Written on: 14/09/2014 by JolieCrabtree (1 review written)

I was searching online for shops that had cute, solid colored skater skirts that were at a good length. Boohoo had just what I was looking for. Too bad I never got this order. I got so excited finding these perfect skirts that I failed to read all these negative reviews on this website before I did. I advise you not to purchase from this website. I placed my order on August 19th for 6-8 day shipping. I live in the US and the order tracker stated that my items arrived in the US on August 22nd… Read Full Review

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“Can't order. Persistent Issue it seems.”

Written on: 07/09/2014 by Reedg196 (1 review written)

Tried to order by all "not authorised". So many having issue and seems these reports were consistent in 2013 also. Wish I would've checked on that First instead of wasting my time. No phone. "check with your bank" is std response. Well, we ALL aren't having the exact same bank problems… Read Full Review

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“Poor quality clothing/ poor customer service”

Written on: 05/09/2014

Disappointed at the quality of the fabric, but you only pay for what you get I suppose. Upon returning my goods, I haven't received a refund. I have sent several emails. when they decided to reply they said that they haven't yet received my items. I sent a copy of the receipt.....no reply.....I chased it up, was sent a stroppy emailing saying:- we haven't received your returns, please send a copy of the receipt (already done) and also said 'we would politely ask you to wait for us to… Read Full Review

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“DELIVERY DRAMA”

Written on: 02/09/2014 by ArmaniHensley (1 review written)

I am a regular shopper with Boohoo - I like their clothing but their delivery times on their website is rubbish!! The delivery company they use let them down!! I ordered 6 tops for next day delivery on the 27th August 2014 for delivery on the 28th.. Todays date is 2nd September and I still haven't received my parcel... Numerous calls to "DX DELIVERY" numerous calls to customer services!!... They need to bin their contract with DX because it seems their drivers are incompetent!!… Read Full Review

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“What's the big problem? Boohoo is great!”

Written on: 01/09/2014 by victoriaellis (2 reviews written)

I was reading reviews on here of Boohoo and was shocked to see all the bad reviews! Obviously it's all your personal opinion however I don't want to put anyone off of Boohoo if you have never ordered from them. Personally - I find Boohoo a cheaper alternative to other online websites, I've always received good quality, good value and good service from them. Whenever I want to order quick my one day delivery is one day delivery (unless of course a bank holiday or Sunday etc. which is fully… Read Full Review

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“False delivery advertisement ”

Written on: 28/08/2014 by Alejandroy1966 (1 review written)

Ordered a dress for next day delivery, still awaiting my parcel. Have not received no form of communication to inform me what has happened to my paid item. Worried that I have been robbed. DO NOT TRUST THEM… Read Full Review

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“they suck”

Written on: 25/08/2014 by Lamar187 (1 review written)

boohoo has the worse customer service ever, its unbeliever how dump they are. never will i recommend anyone to boohoo. I WILL RECOMMEND PEOPLE TO TOBI, MANGO, NASTY GIRL AND ASOS… Read Full Review

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Vincegurney's Comment

Written on: 22/10/2014

If you want bad customer service try SAMMY DRESSES!

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“would no use again.”

Written on: 15/08/2014 by paulinemalloy (1 review written)

I ordered from boohoo as I had used once before and found the item was ok this time I ordered 3 items I did not like the quality of the items very cheap looking so I sent them back ,I have not had any word back from them and tried to email them I got a message through to say they don't accept incoming emails but they did take my order and money.so there is know email address know phone number and know word back from them and by reading other people comments I think I have had it I think I have… Read Full Review

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“Beware”

Written on: 10/08/2014 by IslaStephenson244 (1 review written)

Was stupid enuf not to read reviews so I ordered shoes size6 and they delivered size4. Stay away from these ess holes… Read Full Review

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“Worst customer service and shipping service ever!”

Written on: 10/08/2014 by EddieHayden1977 (1 review written)

Have used them a few times and their shipping is ALWAYS not on time. They take ages to answer your email back and never offer anything when their shipping is late unless you demand it. Blimin useless!… Read Full Review

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“bad quality clothes, they take your money and go!”

Written on: 08/08/2014 by BoBowers (1 review written)

Rubbish quality clothes, ordered next day delivery and it took 5 days to get here! Sizes are larger, looks nothing like it does in the picture, cheap clothes. They just want your money, they take it and don't care about the clothes they are giving you! don't buy from them!!!!… Read Full Review

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“Cheap bad quality clothes & slow delivery/returns”

Written on: 06/08/2014 by Lilliana114 (1 review written)

Clothes do not look like they do on the website in real life. Dodgy sizes and poor… Read Full Review

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“Returned but no refund!”

Written on: 06/08/2014 by Edwardsit276 (1 review written)

I purchased a dress from boohoo.com and it was unlike how the picture looked and did not fit well on me at all. I returned the item to the company and despite it being 24 days later since they received it I still have not heard at all from the company regarding my refund. The customer service is appalling and are very slow at replying to emails which is disappointing as there is no other way to contact them. This was my first experience and will be my last… Read Full Review

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“Don't bother wasting time and effort at this place”

Written on: 01/08/2014 by EdithRamos (1 review written)

I have shopped with boohoo for about 2 year with no real problems until this week I urgently needed a onesie for a party on the weekend. I ordered on a Monday, paid extra $10 for express in 2-3 days and have not received the item and now it is Friday night. Posties don't deliver on the weekend. So I try to look up tracking and apparently my order number does not even exist!! It seems they got the order never processed it or sent it! What a waste of time and effort. If I end up receiving it 2… Read Full Review

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