Jewellery Boxx www.jewelleryboxx.com Reviews
Latest Reviews
★☆☆☆☆
“worst service ever”
Written on: 05/09/2011 by titcosc2 (1 review written)
I ordered a bracelet in February. As it broke on first wearing I phoned Jewelryboxx and when they eventually answered the phone they sounded quite sympathetic and said if I returned it they'd fix it and pay postage. a month later I phoned and again when I finally got an answer I was told it had arrived and was being mended. 6 months later, despite a letter and e mails I have no refund or bracelet. No answer from their phone again today and guess what, my e mail informing them that this is... (read more)
★☆☆☆☆
“Rubbish. I should have read everyone's reviews online...”
Written on: 30/04/2011
Rubbish. I should have read everyone's reviews online before ordering from this place as it seems to be a regular issue with Jewellery Boxx. I ordered a pendant for my fiance's birthday on the 27th March 2011. It was for his birthday and was a special occasion as I was leaving the country and moving to Australia, with my fiance coming 4 weeks after me. It was important this got to him prior to him leaving his job for obvious reasons as he was then leaving the country as well. Needless... (read more)
Guest's Comment
Written on: 12/06/2011
This Is this on-line retailer all over. Shocking cowboys
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★★★★★
“Have used Jewelleryboxx since they first opened and...”
Written on: 17/03/2011
Have used Jewelleryboxx since they first opened and they are helpful and quick in delivery. I love the shop and choices of range! (read more)
Tom1919's Comment
Written on: 21/03/2011
I found this review not helpful because...I had to fight tooth and nail to get a refund on the money they took from me and delivered nothing. I think you are very lucky. Seems pot luck if they send you anything once they have your money.
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Nothappy's Comment
Written on: 29/05/2011
Tom I am with you on your experience! 3 months and no product and no refund and just lies and terrible service. Wow! I've never experienced such poor form!
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★★★★★
“I have used Jewellery Boxx on several occasions and...”
Written on: 17/03/2011
I have used Jewellery Boxx on several occasions and each time I have found them to be efficient and good quality jewellery and service - even when I had to return a bracelet with a faulty clasp, I was sent a completely new one with no further charges ie postage etc. I would definitely use them again and recommend them to friends and family. (read more)
Tom1919's Comment
Written on: 21/03/2011
I found this review not helpful because...this is not my experience. Taking the money and then not delivering the goods is what I received. Your clearly a gambler if you want to use this company again. I wish you luck!
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★★★★★
“This jewellery have some great items, especially the...”
Written on: 17/03/2011
This jewellery have some great items, especially the men's range, and at great value. I ordered a silver ring on the monday and it arrived on the wednesday in lovely packaging - helpful staff too. I would recommend this site and use it again. AF (read more)
★★★★☆
“I bought a bracelet for a friend for his birthday and...”
Written on: 07/03/2011 by cherylkenny (1 review written)
I bought a bracelet for a friend for his birthday and it arrived very quickly. Unfortunately the bracelet was too big so I contacted Jewelleryboxx who were extremely helpful and offered to arrange for the bracelet to be made smaller, at no cost to myself. Jewelleryboxx were very helpful every time I phoned for a progress report and I have now received the bracelet back. I'd like to thank Richard and James for their excellent service (& also Raj at sevonlondon) and I would definitely... (read more)
★☆☆☆☆
“PLEASE do NOT use Jewelleryboxx.com I ordered a...”
Written on: 21/01/2011 by Redambergreen (1 review written)
PLEASE do NOT use Jewelleryboxx.com I ordered a necklace for my son for Christmas. The payment was taken on the 11/12/10. I still to date have not received the necklace. Eventually after numerous emails, involving safe buy and eventually getting through to James on the phone, I was advised the item was out of stock and to select another one. I did this on 12/1/11 and was promised the item by 16/1/11. Still waiting!! I have now had to involve the Consumer direct department at Trading... (read more)
Richardjewelleryboxx's Response to Redambergreen's Review
Written on: 27/01/2011
This issue has now been fully rectified. There was a technical problem with the original order which unfortunately affected the second necklace being dispatched. The customer now has a full refund. We are a member of Safebuy and continue to be a member for the simple reason that we provide excellent service. Unfortunately sometimes there are issues but we try are best to deal with them quickly. This order, sadly, wasn't the best but we learn from our mistakes!
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Tom1919's Response to Redambergreen's Review
Written on: 21/03/2011
I found this review very helpful because...it sounds exactly how this compamy does business. Very badly with terrible customer service. If you don`t want to wast hours of your time calling and emailing this company that never answers once they have your money then don`t use them.
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Nothappy's Response to Redambergreen's Review
Written on: 29/05/2011
Argh I am in the same position as you! If only I had've seen this site before placing an order with Jewellery Boxx. 3 months and no goods, no refund and just poor service and lies. I am also taking it further and seeking advice, the email trails I have really don't do Jewellery Boxx justice! Unbelievable! Funny how these messages are all moderated now when previously it was freedom of speech - my previous account was blocked, interesting - reckon they have agreements with some people on here?!
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Guest's Response to Redambergreen's Review
Written on: 12/06/2011
I feel for you. This was my experience too. This company offeres very poor service and should not be used. Other companies are much better as you get what you ordered!
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★☆☆☆☆
“Ordered a Gold onyx ring from this company, payment...”
Written on: 07/01/2011
Ordered a Gold onyx ring from this company, payment was taken right away but I was then sent an e-mail informing me they did not have my item in stock and suppliers couldn't supply until next yr they left a contact number which I have tried many many times with no luck, the 1st time being 13th Dec 2010 and I have left messages on their phone line on a couple of occasions asking if someone could contact me to let me know what was happening with my order.
I have also sent several e-mails ,...
(read more)
Amjan's Comment
Written on: 21/01/2011
I know exactly how you feel. I have not received a Christmas Present my partner bought from them before Christmas. They are very apologetic when you eventually get hold of them but it is now 21st January and I am still waiting for the xmas pressie. Your review was emotive and well written. I feel empathy towards you because I too feel just as let down and frustrated by them.
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Richardjewelleryboxx's Comment
Written on: 17/03/2011
As a company we always try our very best to deal with ALL issues and problems that are customers are experiencing. Please email info@jewelleryboxx.com quoting 'Review Centre' with your order numbers and we will sort out any issues if they are still outstanding. I am extremely sorry that you have experienced difficulties with your orders and I can assure you that all problems will be rectified immediately. Thanks, Richard, JewelleryBoxx
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Tom1919's Comment
Written on: 21/03/2011
I found this review very helpful because...it sounds exactly how this compamy does business. Very badly with terrible customer service. If you don`t want to wast hours of your time calling and emailing this company that never answers once they have your money then don`t use them.
<br/>Report them to Sagepay. It was the only way they took notice and returned the money they had taken from me. The email mentioned by Richard below they don`t answer. They usually claim the emails went to spam. Funny how only the complaint ones go to spam!
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Richardjewelleryboxx's Comment
Written on: 22/03/2011
Hi TOM1919,
<br/>I am very sorry that you had a problem getting hold of us. Admittedly we probably need more staff! We try our very best to ensure that all customers are dealt with quickly and as you can see from our other reviews we always follow up any negatives to ensure that any problems are solved. We are constantly improving out systems and email systems to prevent these situations and your feedback helps us to do that. Sorry again for the delay.
<br/>Kind regards,
<br/>Richard
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★★★☆☆
“I said I would post if I received my order, which I...”
Written on: 16/09/2010
I said I would post if I received my order, which I did and an apology for the lateness. They had problem with the phone when I was trying to contact them. They sent me an email explaining why my order was delayed and promised next day delivery which I did get. The phone is now working and I have spoken to the guy and he did apologise profusely saying I could return the goods if not happy with them but I am very pleased and will keep them. I believe they were sorry and sometimes things... (read more)
Guest's Comment
Written on: 05/09/2011
problems with their phones??? is that why I have never had a call answered. NOW they also have a full mail box so don't bother e mailing them that won't get through either. Trading standards next stop
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★★★★☆
“Bought several items from this company and have been...”
Written on: 03/09/2010
Bought several items from this company and have been please with all of them. I spoke to 2 guys, one called Richard who was extremely helpful when I couldn't decide what to get my daughter for her birthday. Would use again (read more)
See next 10 reviews
Showing 1 - 10 of 20 Reviews
★☆☆☆☆
“I placed an order with Jewellery Boxx for a broach for...”
Written on: 24/07/2010
I placed an order with Jewellery Boxx for a broach for a wedding gift. It was critical it arrived on time. When this didn`t arrive I called and they blamed Royal Mail. I had no issues with other purchase made at the same time with other suppliers. They wouldn`t return my calls or my emails. However, I was persistent and continued to escalate email and leave numerous messages. Eventually they responded and I finally received a refund that I should have received at a much earlier date.
I was...
(read more)
Richardjewelleryboxx's Comment
Written on: 27/01/2011
Scam?! We literally have thousands of very happy customers. Please could you contact us either on the phone (0845 2577600) or on email (info@jewelleryboxx.com). These are quite serious allegations and we would like to clear them up. Thanks
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Carrerabanshe118's Comment
Written on: 06/03/2011
I have ordered a necklace from you just before christmas and came quickly very good. but how ever i ordered a pair of earrings just before my mums birthday and i got an item throught the post and it was the completely the wrong item so i rang you up and you said(ok send the earrings back and we'll refund you the postage and send you the pair of earrings you ordered when they come in stock) and so far i have sent them back but NO REFUND of the postage and its been well over 2 weeks now and still wont answer phone calls or emails i have sent about 2-5 emails regarding my item and refund of postage. This is a TERRIBLE website and NEVER USE THIS WEBSITE.
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Tom1919's Comment
Written on: 27/03/2011
Carrera, You were lucky the first time with this company the service is unbelievably bad. They tried to have my review removed but due to The Review Centre`s quality service, process they did due diligence the review remains to help people. Sorry it was too late for you. Made me laugh when they asked me to call or email them. I had been doing that for weeks with no response. One bad word and they want to talk. A disgrace of a company!
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★★★★★
“I ordered a few items from Jewelleryboxx and was...”
Written on: 01/07/2010
I ordered a few items from Jewelleryboxx and was delighted with all of them. One of the rings was the wrong size so I sent it back and received a replacement within a couple of days. I also ended up buying a Fred Bennett ring from them for my husband and was extremely impresssed with the quality for such a low priced item. I would recommend to anyone who likes low priced good quality jewellery (read more)
★☆☆☆☆
“I placed an order for some rings for myself and my...”
Written on: 25/05/2010
I placed an order for some rings for myself and my wife as an anaversary present. I placed the order and waited for them to come. when it was a day befor I rang the company but got an answering machine message saying that they were closed and on hoilday and would not be back until Monday. so I rang on monday And they said that there had been an error on their computers and I should of recived an email telling me this. I told them that I had recived no such email at all you took the payment... (read more)
Amjan's Comment
Written on: 21/01/2011
I wish I had read this review before I ordered from Jewelleryboxx.com. A well written and expressive review. I have also endured a similar experience and could relate totally to this. This review is very helpful because It will prevent others from buying items from them and losing their money.
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Tom1919's Comment
Written on: 21/03/2011
I found this review very helpful because...it sounds exactly how this compamy does business. Very badly with terrible customer service. If you don`t want to wast hours of your time calling and emailing this company that never answers once they have your money then don`t use them.
<br/>Report them to Sagepay. It was the only way they took notice and returned the money they had taken from me
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★★★★★
“Fantastic choice and super quick delivery to the USA....”
Written on: 18/04/2010
Fantastic choice and super quick delivery to the USA. Will use again. (read more)
★★★★★
“I never really write reviews but I was shocked to see...”
Written on: 11/03/2010
I never really write reviews but I was shocked to see the reviews below. My husband turned 60 last week and I was desperate to find him a piece of jewellery. I spoke to both Richard and James who helped me to find the perfect piece. Richard even sent me images of an item that wasn't currently on the website. The was the perfect piece and they got it to me within 2 days. I would recommend this company to anyone. Frances (read more)
★★★★☆
“It seems i posted a review and it didnt go through, so...”
Written on: 03/03/2010
It seems i posted a review and it didnt go through, so i'll write it again. I wrote the review prior to this. Jewelleryboxx did later contact me via e-mail initially which i didnt see because it went to my e-mail. They then proceed to contact me by phone. They explained that the earring were is processing and were quiet pleasant but the my issue. I appreciated the effort they made to ensure my comfort.
I will post when delivery has arrived.
(read more)
★☆☆☆☆
“'I ordered a pair of Earrings from Jewellery Boxx.com...”
Written on: 26/02/2010
'I ordered a pair of Earrings from Jewellery Boxx.com it took a couple weeks to get there. Through my frustration in not being about it get any information as to progress on order i contacted the customer service. I must complement them on good interaction although they themselves could not give me a due date on delivery. They did offer to refund me if not received. I also found the same Earring on another site for HALF the price, which i mentioned to them. They advised it was a replica.... (read more)
★☆☆☆☆
“I placed an order at jewelleryboxx.com 12th January....”
Written on: 26/01/2010
I placed an order at jewelleryboxx.com 12th January. It has been two weeks and I still haven't received the ring I ordered. I have tried emailing them twice and have had no reply so I decided to ring them so i could speak to someone personally about the situation. The phone just constantly rings and after you've waited for about a minute someone randomly comes on the phone asking for your security code then they hang up. I am not at all happy as they have taken the money out of my account... (read more)
Tom1919's Comment
Written on: 21/03/2011
I found this review very helpful because...it sounds exactly how this compamy does business. Very badly with terrible customer service. If you don`t want to wast hours of your time calling and emailing this company that never answers once they have your money then don`t use them.
<br/>Report them to Sagepay. It was the only way they took notice and returned the money they had taken from me
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★★★★★
“I used these guys last Christmas and then again this...”
Written on: 08/01/2010
I used these guys last Christmas and then again this Christmas. Both orders have been delivered on time and with amazing quality products. I ordered a bracelet for my husband on the 22nd December and they got it to me next day in time for Christmas. Very impressed with the company and especially Richard who works their. He is a star! (read more)
★★★★☆
“i found this company really easy to deal with, i had a...”
Written on: 20/03/2009
i found this company really easy to deal with, i had a slight problem because royal mail lost my item over the valentines day period. jewellery boxx were straight on the case and i received (to my suprise) a replacement just 3 days after speaking to them! thoroughly recommend them, it's cheap high quality jewellery and the team that helped deal with my problem were really professional and experienced. Efficient, trustworthy and experienced team of people that professionally dealt with my... (read more)
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Nothappy's Comment
Written on: 29/05/2011
I wrote my first review on 30 April 2011. Funnily enough I heard back from Jewellery Boxx after they saw my review on here, fancy that! They even told me my review was 'a bit harsh'. You think? Ordering a gift, paying for it, not receiving it and not receiving any communication or a refund I think is a bit harsh. However, my review prompted some action and I heard from Richard - great! He blamed Royal Mail of course, wasn't anything they'd done, and told me that if I had contacted them earlier they would have organised a more secure and trackable form of delivering it. Oh? Great - begs the question of why not always use a courier when sending valuable jewellery? Something about cost and not being able to absorb it and not wanting to pass it on to customers, who I'm sure would be very happy to pay £5 extra to get their goods on time and safely. Not to mention I'd also been trying to contact them for weeks. However, we sorted that out and Richard apologised and he was going to organise a refund given I no longer wanted the goods. I certainly didn't trust that it would find it's way to Australia if it couldn't even reach me in the London! A refund was getting organised immediately, hooray! It would show in 7 working days and I agreed to remove my review if I receieved my money back. Fair and reasonable! That was the 6th May. It is now 29th May and still no refund nor any responses to my follow up emails asking what's going on... At this stage, Jewellery Boxx have essentially stolen from me. No emails or correspondence and no money, and no product after 3 months. Neat! I emailed Richard once again demanding once to know where my money is, and he replies finally today with one line saying 'Can I send you a cheque?' Erm - NO YOU CAN'T. I live in Australia, you said you had ALREADY REFUNDED IT TO MY CARD. So now I'm being lied to as well? I don't want a cheque, I want my money in my account pronto. I am now seeking legal advice. Folks - don't do it, do NOT use this place. You've been warned. I find it quite funny that it appears my previous account for the review centre has been blocked as well - anyone smell a rat?