written by AngryMan123 on 30/08/2014
I was unfortunate to meet there left hand drive pink limo comeing towards me with half the limo on the wrong side of the road forcing me to swerve and damage my car on the kerb and scaring the life out my 3 year old daughter who was in the car at the time... I went after the limo and managed to get the driver to stop when I asked for his insurance he refused he had a party of girls in the back he took my number and promised to phone but never did. I contacted the mobile number on the website and spoke with a woman who said she would speak with the driver and get back to me. which never happened So i called again and was told I was lying. all the girls backed up the driver (which was not the case they also agree with me on what happened since I know the bridal party who were in the car) She said "I have weddings to deal with today and hung up on me" I have now contacted the police about this matter and I hope a swift response" Not exactly a great response from supposedly "professional company" After speaking with the girls today who were in the car they say there service is poor! They were late for there party.. and i think they are seeking a refund. But I doubt they will get it since there so called "professional" drivers can't even provide insurance details at the side of the road!
written by Tracey84 on 22/07/2014
I was phoned at 7pm on the evening before my wedding to be told the vintage limo that we had hired had been in the garage for 3 days and wasn't available. I was told a normal limo was hired from another company for £290 and I was offered £150 off the total cost. When I said I expected a bit more considering the difference in price between the 2 cars I was told that if I didn't accept it then the whole booking would be cancelled and I wouldn't have any cars for my wedding. I was backed into a corner and given no option other than to accept- where else was I going to find 2 wedding cars at 7pm on the night before my wedding? Have spoken to both the owner of the other company who the normal limo was apparently hired from and somebody from collumbine only to find out it was leant as a favour and collumbine didn't pay a penny for it. So basically collumbine have kept the money I paid for the vintage limo minus the £150 and I had the use of the normal limo that they got for free. I should have been told when the car first went into the garage and given the opportunity to see if I could arrange more suitable cars by myself. I has a vintage Beaufort and a normal limo which didn't match at all. Also I was promised 'real' champagne in my cars but was given sparkling perry which you get in lidl for £2. Have been over twice to try and resolve this issue but the phone is disconected and the garage where the cars are stored is completely empty and there is nobody around. Have since been told the girl who handles bookings is on holiday but it all seems a bit shady to me. Reading other reviews I am not the only disappointed bride. I would be very carrful before booking with this company and check that they are still trading before handing over any money.
written by Lindamcd on 11/06/2014
Just want to say a huge thank you. Booked 11/06/2014 for my gran's 90th birthday. Absolutely outstanding. Very punctual and the driver was excellent. Could not have wished for better. Thank you so much for making my gran's day. Will definitely recommend you.
written by on 10/06/2014
I was arranging a night out for my 21st birthday and was looking for a way to get me and my friends into the town together. I called around a few companies that provided limos and got ridiculous quotes due to us requiring the limos late at night. I was recommended to try Collumbine Wedding services by a family remember who recently used them as they had limos within their fleet, at first I wasn't sure they would be able to accommodate due to them providing wedding services but when I called they were more than happy to discuss my requirements. The woman I spoke to on the phone was very pleasant and provided me with a reasonable price for the hire. I got the option on how I would like to pay the balance which I opted to pay over the phone. When the limo arrived on the night we were met by a very friendly driver who was kind enough to wish me a happy birthday. Our journey through was a brilliant laugh and we even got some banter from the driver. The journey back home was equally as good and I have to praise the driver for his fantastic patients for a rowdy group of 8 lads. Over all we had a great night made even better by the friendly service at Collumbine! Would most definitely recommend to anyone! Cheers, Matty
written by katie-x on 03/06/2014
What an amazing service we got from Collumbine Wedding Services! We had been recommended to use them by a friend and I'm glad we did. When we contacted the advisor at Collumbine she was very helpful and because we were uncertain of what we were looking for she gave some recommendations and invited as down to view the fleet. When we went to view the cars we were warmed by the humble setting of a family owned business and welcomed by the lovely young woman we spoke to on the phone. She then took us round the cars to which we saw a fantastic selection of cars from the old vintage style to the more modern limos, she recommend the vintage wedding cars as my bridal car and due to the number of brides maids the vintage Excalibur limo to keep with the vintage theme. On the day the cars arrived 15 minutes early and the driver informed us they were there but just to take our time. When we were finally ready to leave we were greeted by two friendly, professional, and well presented drivers. The cars were absolutely spotless and it was clear to see they had been very well looked after. We arrived at the venue in great time and they even waited during the ceremony to allow us to take pictures with the cars afterwards which turned out fantastic! I'm overall very happy with the service I received and would definitely recommend them. I would like to thank the team at Collumbine and wish them all the very best! Katie x
written by on 20/05/2014
We booked a limo to take us to a restaurant for my partners birthday limo arrived on time and looked very clean both inside and out ! The driver was wonderful opened the bubbly for us and took us to a nice photo location to get some photographs before we were dropped off for dinner the music in limo was great we all had a fab time booked this company again for my daughters prom next month and she cannot wait ! Think the company is under new management when I queried the bad reviews on here I was told the company was took over in January and the issues had been sorted give this company a chance as I can guarantee they were fantastic ! Thanks for all your help with the booking !
written by on 29/04/2014
Booked limo for my daughters hen weekend to take us to the airport. There was no music, so we had to provide the music through my daughtets I phone. When we arrived at airport the doors wouldn't open, so we were sitting for about 5 minutes before doors would open. I felt a bit panicky. Driver was very pleasant.
Written on: 28/05/2014
Thank you for your review, I do apologise regarding the music in the limo, the stereo unit itself had broken altogether which we did not know about until the time of the hire as it had been working fine prior to this, it was replaced the same day as the hire, with the limo picking up so early in the morning our mechanic was not available to fix the problem before it left our unit, with regards to the locks, I have had the mechanic look at and all seem to be working fine, it could have been that the driver was pushing the wrong button to unlock the doors. Apologies again, if you ever need a limo hire again give us a call and I will offer you a limo with 50% off next time.
Thanks Aimee
written by on 17/02/2014
Hired the pink hummer for my daughters 13th birthday, the car turned up on time, and really surprised my daughter. The car came with music and karaoke The girls came back and said they had a great time. I'd recommend again.
written by on 03/02/2014
Limo turned up with its unkempt dirty looking driver to pick my friends and i up for an evening at the Theatre, the limo in question was leaking rain water through the door seal and also was very grubby inside... this was the least of our problems. We were in a road traffic accident resulting in all 5 of the passengers being injured and requiring hospital treatment. The driver refused to call the police and also did not have a first aid kit. Please do not use this firm!!
Written on: 28/05/2014
This review is totally unacurate, there was one of our limos in an accident due to someone else's careless driving, in which the driver contacted police and medical assistance, all passengers were not hurt or requiring hospatal treatment, there was one girl who had broke her finger which was dealt with at the scene, I believe posting negative reviews like this that are totally NOT accurate is ridiculous, our first main concern is our passengers safety and I can gaurentee that all our drivers are helpful and aim to please our customers.
Written on: 28/05/2014
This accident I believe occurred in 2012!
written by on 22/01/2014
This company provided the hire of my wedding cars on the 11th of January, all 3 cars were stunning, the drivers were very professional and very friendly. The day went so smoothly and wouldn't have done so if it wasn't for such a wonderful service. I would recommend this car company as the service I got was first class !!
written by on 21/10/2013
I was a bit worried booking this company after reading the reviews on here, but so glad I chose this company after they gave me outstanding service on my wedding day ! The cars all turned up 15 mins prior to the time booked, the drivers advised us of their arrival and told us there was no rush they would be ready to leave whenever we were ready . All the car journeys went smoothly and the car drivers were well turned out and very well mannered. All the cars were immaculate, and the driver allowed us to get some lovely photos with the cars ! Booking the cars was easy we got to go and view them at a time to suit ourselfs, once booked and the deposit was paid cars didnt have to be paid until 2 weeks before, which allowed us to manage our money. Overall we were extacic with this companies service and I do believe there has been many happy brides who have been extacic with the service received by collumbines !! In my honest opinion don't go by the reviews on here , as I am so glad we chose collumbines !!
written by Gdine on 13/09/2013
My daughter and son in law hired three vintage cars for their wedding in August. The cars arrived on time but but after I got into the vintage limo with the bridesmaids and page boys the car would not start. As a result my daughter who was in the bridal car with her Dad could not leave either. To my husband.s disgust the driver asked if we had jump leads..Eventually the grooms car was sent back for us but we arrived nearly an hour late which caused a great deal of stress to the groom. As we were now down to two cars which meant all the bridal party were unable to be taken for photograghs to the desired location. I duly emailed the company to express my disappointment at the service and to ask for a refund as we paid for three cars but only had the use of two. I was informed it would be passed to the manager but after a week I,had heard nothing so I emailed again and I was told again it would be passed on again but I am still awaiting a reply. My daughter has now returned from honeymoon and my son in law,telephoned the company only to be told by the manager that they had got us to the venue so he would be doing nothing. We have now taken legal advise and have been advised we have a case as they did not fulfill their contract so we are taking the matter further. Finally a word of advice stay clear of this company
Written on: 07/10/2013
These things happen ? Get over it
Written on: 09/10/2013
I find your comment offensive cleatly you did not see the upset caused to my daughter on her special day
Written on: 28/05/2014
Hi there I do apologise you received such a poor level of service, I can assure you that the company is now under new management therefore we can ensure all our future brides that these types of problems will not arise. Again apologies if you we're let down by the previous owner
written by Dylansmummy on 03/09/2013
We booked three cars with this company for our wedding in March this year. I mistakenly read the reviews AFTER I'd booked and started to panic a bit. I sent the company several emails who stated that all the bad reviews were from the same group of people and that only one car had broke down in years and it was only twenty minutes late. Well all I can say is I'm glad I read these reviews cos it prepared me a little for what I knew would happen. All the reviews were true! This company are DIABOLICAL! Do NOT use. Pay a little more and get what you want on your day. I wish I had. After the Limo arrived twenty minutes late for my bridesmaids, I started to panic as my own vintage beauford hadn't arrived. I was told several times ' it was on its way' and not to worry. After ten minutes I had to get my hairdresser to phone the company who informed me that my car had in fact 'broken down' literally two minutes from my house and another was being sent out. I had to wait another half hour for my husbands rental Chrysler which had just dropped him off at the venue to come and pick me up. A car totally unsuitable for me and my big dress and my DISABLED dad who found it hard to get in and out of the car and my beauford which I'd dreamed of for months never arrived. I was AN HOUR late for my wedding (no exaggeration) and because of time my photographer had to miss out several shots (including one of me and my mother) as he was so rushed, and my videographer also missed the first dance which we had paid for specifically extra time, totally gutted. :( After the wedding our best man contacted the company who stated they didn't want any more bad press as it was new management and asked us to accept a £100 compensation for the muck up. We are STILL waiting on that cheque even tho they say they have sent it FIVE different times. Absolute bull. Sorry for the long review but I want to make sure I miss nothing out just in case they try and dupe anymore unsuspecting people. They were pretty convincing in reassuring me and telling me the reviews were nonsense. DO NOT listen. Go elsewhere and make sure this sham company don't dupe anymore people or ruin anyone else's wedding!!
Written on: 28/05/2014
I do apologise that you were unsatisfied with the level of service received, I can assure that the company is now under new management therefore we are working to ensure that these problems do not arise. Again apologies you were let down on your wedding day.
Written on: 28/05/2014
A year later and we are STILL WAITING for our supposed £100 compensation cheque. New management yet again? Don't believe it.
Written on: 28/05/2014
Yes we are under new management, I would have offered you a £100 refund however it was not myself who owned the company at the time. If it was myself it would have been dealt with immediately
Apologies on behalf of previous owner
Thanks
Aimee
Written on: 01/08/2014
New management, but the same company who are still legally responsible for the promised payment. We looked into this company for my son's wedding but would never hire it in a million years due to their record and your attitude.
written by Deuchars1975 on 15/07/2013
Was booked for 5pm for hour drive before school prom at 6pm, turned up at 5.55pm, was old and worn in inside, kids stood all dressed up for almost hour waiting, and instead of hour drive, they got a 2 minute drive to the end of the street, and had a cheek to charge £40 for the pleasure, i was assured after complaining they would make it up to the kids but heard nothing back, this company is a disgrace and i would never recomend them or use them in the future
written by JMccath on 17/03/2013
The female driver [name removed] turned up 15 mins early. She put my daughter at ease for the hole journey. Even going above and beyond by going into a shop on route to pick up safety pins for my daughters dress. The drivers were very nice to others and even let the children inside while they waited for their photos. On route to the grange manaor she even done a detour past our workplace for us to get out and say hi on our big occassion. Well done collumbine having a female driver is a nice touch. We got bubbly opened and poured for us, while listening to soft music. very relaxing journey. Thank you again.. Mrs Mccarther
written by on 28/02/2013
So many issues with this company! I do not want any bride to have to go through what I did so please avoid at all costs. They ruined our day completley. 1. The cars that were ordered and paid for did not arrive - they sent a limo when we ask for vintage cars - I would never have had a limo 2. They were 40 minutes late. I literally had to run to my wedding and nearly missed my own ceremony 3. The bridal car that was provided had fundamental safety issues for example the driver door did not close 4. The (horrible) limo provided was not clean, windows did not work and the music was dire to say the least 5. The driver of the bridesmaids car was wearing a bomber jacket not a suit – not professional 6. They didn't even know how to get to the registry office and we had to pay a taxi to follow them! We have complained and not even had an apology - we will be taking to court. PLEASE do not use them!
written by violet777 on 17/10/2012
Booked Collumbine Limos Ltd for my Son's wedding on 13/10.2012 and had their White Royal Windsor vintage car. Just beautiful, Jane their driver was fantastic putting the me, Bride & Father of bride at ease as I was all flustered having just clipped a lampost reversing my car ! After the service in Lanark the Bride & Groom were treated to a complimentary bottle of bubbly being poured by Jane to congratulate the happy couple. All perfect couldnt fault the company, driver or vehicle. Bert & Irene owners, nothing too much trouble. I would definately use again and recommend. Mrs M. Easton
written by joebahn on 16/10/2012
i have used this company on 3 occasions now and did so on sat 13th oct for grandaughters 8th birthday.i ordered the pink limo which on arrival looked very dated,scratches,bumps and 3 different shades of pink.driver had only one cd.music which was clearly not suitable for this age group.car stunk of stale drink but much worse in the 45 min journey driver had to stop 5 or 6 times and put his bodyweight against back door to close it.most concerning but when i complained owner despite saying he would call back with explanation didnt.very poor customer service.i had one very dissapointed 8year old and will never use this company again,and i advise you not to either.once money has been paid they dont want to know.dont be caught out by them.
written by on 24/08/2012
What can I say, despite reading some mixed reviews I found Bert and his team to be very professional and helped to make my special day extra special. I do not think you will ever find excellent value for money especially when the "W" word is mentioned. But the car that was provided and service offered could not faulted. We have already recommended Bert and his company to a friend. Thank you once again, and the Champagne in the car after the service was a fantastic touch.
written by jaylow221067 on 04/07/2012
hi bert the cars were beautifull and on perfect time drivers were very pleasant we had a pleasant journey to and from the church we will definitly recomend u to my family and friends thanx for all mrs mckeown x
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Collumbine's Comment
Written on: 28/05/2014
Thank you for such a great review, we look forward to supplying the limo for your daughters prom on the 19th of June !
Aimee